Complaint Statistics
30 total complaints
1 fires 2 injuries
Top Reported Components
| Component | Complaints |
|---|
| ENGINE | 5 |
| ELECTRICAL SYSTEM | 5 |
| ENGINE AND ENGINE COOLING | 2 |
| POWER TRAIN | 2 |
| SERVICE BRAKES | 2 |
| STEERING | 2 |
| FUEL SYSTEM, GASOLINE | 1 |
| VEHICLE SPEED CONTROL | 1 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 1 |
| SEAT BELTS:FRONT:WARNING LIGHT/DEVICES | 1 |
Incident date: Feb 4, 2026
The catillatic converter exploded as we started the vehicle .was a very loud explosion..no fire but lots of smoke.
2 injured
Incident date: Feb 24, 2022
The contact owns a 2011 Volvo XC90. The contact stated that the check engine warning lights was illuminated. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and suggested that the vehicle be taken to a dealer to be diagnosed. The failure mileage was approxim
... ately 128,000.Read more
Incident date: Feb 17, 2022
Electrical, Brake lights suddenly stopped working on both sides at once. I checked the fuse only to be told a relay may be the issue. The location of said relay is vague and not serviceable by owner. Risk of rear end collision. Of following traffic
Incident date: Feb 17, 2022
Electrical, Brake lights suddenly stopped working on both sides at once. I checked the fuse only to be told a relay may be the issue. The location of said relay is vague and not serviceable by owner. Risk of rear end collision. Of following traffic
Incident date: Feb 17, 2022
Electrical, Brake lights suddenly stopped working on both sides at once. I checked the fuse only to be told a relay may be the issue. The location of said relay is vague and not serviceable by owner. Risk of rear end collision. Of following traffic
Incident date: Jan 25, 2021
94,000 MILES 2011 VOLVO XC90 PURCHASED 4 MONTHS AGO. VEHICLE WAS PARKED STATIONARY IN DRIVEWAY. IN THE MIDDLE OF THE NIGHT WATER INTRUDED THE FRONT PASSENGER CABIN AND DASHBOARD OF THE VEHICLE THROUGH A SUNROOF DRAINAGEDEFECT IN THIS YEAR AND MODEL OF VOLVO XC90. SIX INCHES OF WATER POOLED IN THE FR
... ONT PASSENGER FLOOR AND PERMEATED THE DASH CAUSING THE CEM TO SHORT AND START AN ELECTRICAL FIRE. THE CABIN OF THE VEHICLE FILLED WITH THICK SMOKE FROM THE ELECTRICAL FIRE AND THE CAR ALARM BEGAN TO GO OFF. THE ELECTRICAL FIRE BEGAN IN THE DRIVER COMPARTMENT HOUSING THE CEM. THE CEM WIRES WERE COMPLETELY MELTED AWAY. MULTIPLE ELECTRICAL SYSTEMS EFFECTED AND REQUIRE REPLACEMENT PLUS SMOKE/FIRE/WATER REMEDIATION. PER MECHANIC REPAIRS EXCEED VALUE OF VEHICLE. TOTAL LOSS.Read more
Fire
Incident date: Dec 10, 2020
DRIVER SEAT BELT DOES NOT FULLY RETRACT AFTER EVERY RELEASE. IT WILL BE LOOSE UNTIL YOU GUIDE IT UP TO THE HOLE. IT IS KIND OF OKAY FOR NOW BUT I HAVE NO DOUBT THIS ISSUE COULD GET WORSE. I AM ALSO ALMOST CERTAIN THIS IS SIMILAR TO RECALL #R10029 THAT AFFECTS OUR 2011 XC60. THE PART MUST BE WORN. IT
... STILL RETRACTS AROUND PEOPLE BUT IF IT GETS WORSE, IT COULD BE FATAL DOWN THE LINE IF IT DOES NOT RETRACT PROPERLY WITH A SMALLER DRIVER. PASSENGER BELT IS FINE. RIGID AND FIRM AS PICTURES SHOW UNLIKE THE DRIVER SIDE.Read more
Incident date: Jul 8, 2018
THE BUILT-IN CHILD SAFETY SEAT IN THE MIDDLE CRACKED AFTER THE FIRST TIME I OPENED IT SO I CAN'T PUT IT BACK DOWN AND DON'T KNOW IF IT AFFECTS THE CHILD AIRBAG. I ASKED VOLVO ABOUT IT AND THEY TOLD ME IT WOULD BE $500 JUST TO SIMPLY LOOK AT IT BEFORE DECIDING WHETHER TO FIX IT OR IF COVERED BY THE W
... ARRANTY. THIS ISN'T SAFE AND I NOW HAVE A CHILD SEAT I CAN'T USE AND A SEAT I CAN'T PUT DOWN. THIS ISN'T THE FIRST OF COMPLAINTS I HAVE SEEN ABOUT THIS AND AM WORRIED ABOUT THE SAFETY OF MY CHILDREN AKA SONS. MY VIN IS: [XXX] AND IT'S A 2011 VOLVO XC90. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Jul 8, 2018
THE BUILT-IN CHILD SAFETY SEAT IN THE MIDDLE CRACKED AFTER THE FIRST TIME I OPENED IT SO I CAN'T PUT IT BACK DOWN AND DON'T KNOW IF IT AFFECTS THE CHILD AIRBAG. I ASKED VOLVO ABOUT IT AND THEY TOLD ME IT WOULD BE $500 JUST TO SIMPLY LOOK AT IT BEFORE DECIDING WHETHER TO FIX IT OR IF COVERED BY THE W
... ARRANTY. THIS ISN'T SAFE AND I NOW HAVE A CHILD SEAT I CAN'T USE AND A SEAT I CAN'T PUT DOWN. THIS ISN'T THE FIRST OF COMPLAINTS I HAVE SEEN ABOUT THIS AND AM WORRIED ABOUT THE SAFETY OF MY CHILDREN AKA SONS. MY VIN IS: [XXX] AND IT'S A 2011 VOLVO XC90. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Jul 8, 2018
THE BUILT-IN CHILD SAFETY SEAT IN THE MIDDLE CRACKED AFTER THE FIRST TIME I OPENED IT SO I CAN'T PUT IT BACK DOWN AND DON'T KNOW IF IT AFFECTS THE CHILD AIRBAG. I ASKED VOLVO ABOUT IT AND THEY TOLD ME IT WOULD BE $500 JUST TO SIMPLY LOOK AT IT BEFORE DECIDING WHETHER TO FIX IT OR IF COVERED BY THE W
... ARRANTY. THIS ISN'T SAFE AND I NOW HAVE A CHILD SEAT I CAN'T USE AND A SEAT I CAN'T PUT DOWN. THIS ISN'T THE FIRST OF COMPLAINTS I HAVE SEEN ABOUT THIS AND AM WORRIED ABOUT THE SAFETY OF MY CHILDREN AKA SONS. MY VIN IS: [XXX] AND IT'S A 2011 VOLVO XC90. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Jun 2, 2019
SPRING BROKE ON FRONT STRUT AND SLICED INTO THE INNER SIDEWALL OF TIRE CAUSING THE TIRE TO BLOWOUT. VEHICLE HAS BEING DRIVEN ON A DIRT LANE WHEN THIS HAPPENED (10 MPH). IF THIS WOULD HAVE HAPPENED ON A MAIN ROAD, THE VOLVO XC90 WOULD HAVE BEEN OUT-OF-CONTROL !
Incident date: Jul 22, 2018
SPARE WHEEL WINCH CABLE SEPARATED FROM WHEEL HUB RETAINER HOOK. THE HOOK DEVICE IS HELD IN PLACE BY A COMPRESSION RING OVER THE CABLE. COMPRESSION FAILED CAUSING SEPARATION AND DROPPING SPARE WHEEL ON ROADWAY WHILE VEHICLE WAS IN MOTION. SPARE WHEEL BECAME A 30 LBS UNCONTROLLED PROJECTILE/HAZARD
... TO OTHER MOTORISTS. NO RUST OR CORROSION DETECTED, SEE PICTURESRead more
Incident date: Apr 4, 2015
WHINING NOISE IN STEERING..... I CHECKED AND LEAKING POWER STEERING FLUID IN 2015... ALSO IN 2016, AND NOW AGAIN IN 2017... I ADDED FLUID EACH TIME....
Incident date: Feb 8, 2017
THIS IS A KNOWN DEFECT IN SEVERAL VOLVO CAR MODELS SINCE 2008. THERE IS CURRENTLY A CLASS ACTION LAWSUIT IN PLACE DUE TO THIS DEFECT. THE DEFECT INVOLVES THE VOLVO XM/SIRIUS RADIO SYSTEM INSTALLED IN MANY VOLVO MODELS AND RESULTING BATTERY DRAIN, BATTERY REPLACEMENT COSTS, VOLVO FIRMWARE UPGRADE COS
... TS AND THE ADDITIONAL INABILITY TO PASS CALIFORNIA SMOG TESTS. THE PROBLEM: WHEN AN AFFECTED VOLVO VEHICLE DOES NOT HAVE AN ACTIVE SUBSCRIPTION TO XM/SIRIUS RADIO, THE INTEGRATED VOLVO RADIO SYSTEM CONTINUALLY AND CONSTANTLY CHECKS FOR XM/SIRIUS ACCOUNT REACTIVATION, EVEN WHEN THE VEHICLE IS TURNED OFF. THIS CONSTANT ELECTRONIC SEARCHING DRAINS A NEW AND FULLY CHARGED BATTERY WITHIN TWO TO THREE DAYS. THIS HAS LEFT MANY VEHICLE OWNERS STRANDED AND HAS COST OWNERS THOUSANDS IN UNNECESSARY REPAIRS, BATTERY REPLACEMENTS AND TOWING CHARGES. (THIS FREQUENTLY OCCURS TO VOLVO OWNERS LEAVING THEIR VEHICLES AT AIRPORT PARKING FOR A FEW DAYS.) VOLVO HAS BEEN SLOW TO ACKNOWLEDGE THE PROBLEM AND HAS BEEN CHARGING CAR OWNERS FOR BATTERY REPLACEMENTS AND FIRMWARE UPGRADES. FURTHERMORE, WHEN THE BATTERY DIES, IT RESETS THE COMPUTER SYSTEMS INCLUDING THE OBDII WHICH IS REQUIRED FOR SMOG TEST READINESS. THE ONEROUS DRIVE CYCLE REQUIRED TO GET THE OBDII SYSTEM INTO READINESS STATE PREVENTS USERS FROM BEING ABLE TO COMPLETE SMOG CERTIFICATIONS IN CALIFORNIA. VOLVO DEALERS WANT TO CHARGE $500 TO COMPLETE THIS SMOG TEST READINESS DRIVE CYCLE, EVEN THOUGH THERE IS NOTHING ELSE WRONG WITH THE VEHICLE EXCEPT FOR THE MANUFACTURER'S DEFECTIVE AND BATTERY DRAINING XM/SIRIUS SYSTEM AND THE ONEROUS DRIVE CYCLE THAT IS NEARLY IMPOSSIBLE TO COMPLETE ON SOUTHERN CALIFORNIA ROADS & HIGHWAYS. (OUR MECHANIC, MY WIFE AND I HAVE ALL TRIED TO COMPLETE THE DRIVE CYCLE AND HAVE BEEN UNSUCCESSFUL.) THIS IS CLEARLY A DEFECT IN DESIGN AND USABILITY WHICH VOLVO SHOULD BE REPAIRING WITHOUT COST TO THE CAR OWNER.Read more
Incident date: Mar 2, 2017
RECENTLY WE LOST THE SERPENTINE BELT WITHOUT KNOWING IT. NO WARNING LIGHTS OR COMPUTER MESSAGE CALLED OUR ATTENTION TO THE FACT THAT WE WERE RUNNING ON BATTERY. THE ONLY INDICATION OF A PROBLEM WAS THE LOSS OF POWER STEERING. WE DROVE A SHORT DISTANCE TO A VOLVO REPAIR FACILITY AND LEARNED WE LOS
... T THE SERPENTINE BELT, THUS THE ALTERNATOR, WATER PUMP,POWER STEERING AND AIR CONDITIONER WERE INOPERATIVE. WE WERE INFORMED THAT THE COMPUTER CONTROLS EVERYTHING AND WOULD NOT ISSUE A WARNING UNTIL THE ENGINE OVERHEATED AND/OR THE BATTERY WAS CLOSE TO FAILING. THIS IS A RECIPE FOR DISASTER FOR A DRIVER OR FAMILY WHO MIGHT DRIVE INTO A DANGEROUS SITUATION OR AT THE VERY LEAST HARM THE ENGINE THROUGH OVERHEATING. THE LOSS OF THE ALTERNATOR SHOULD SEND A WARNING TO THE DRIVER THAT THERE IS A SERIOUS ENGINE MALFUNCTION AND TO STOP AT THE EARLIEST SAFE PLACE AND SEEK ASSISTANCE.Read more
Incident date: Mar 2, 2017
RECENTLY WE LOST THE SERPENTINE BELT WITHOUT KNOWING IT. NO WARNING LIGHTS OR COMPUTER MESSAGE CALLED OUR ATTENTION TO THE FACT THAT WE WERE RUNNING ON BATTERY. THE ONLY INDICATION OF A PROBLEM WAS THE LOSS OF POWER STEERING. WE DROVE A SHORT DISTANCE TO A VOLVO REPAIR FACILITY AND LEARNED WE LOS
... T THE SERPENTINE BELT, THUS THE ALTERNATOR, WATER PUMP,POWER STEERING AND AIR CONDITIONER WERE INOPERATIVE. WE WERE INFORMED THAT THE COMPUTER CONTROLS EVERYTHING AND WOULD NOT ISSUE A WARNING UNTIL THE ENGINE OVERHEATED AND/OR THE BATTERY WAS CLOSE TO FAILING. THIS IS A RECIPE FOR DISASTER FOR A DRIVER OR FAMILY WHO MIGHT DRIVE INTO A DANGEROUS SITUATION OR AT THE VERY LEAST HARM THE ENGINE THROUGH OVERHEATING. THE LOSS OF THE ALTERNATOR SHOULD SEND A WARNING TO THE DRIVER THAT THERE IS A SERIOUS ENGINE MALFUNCTION AND TO STOP AT THE EARLIEST SAFE PLACE AND SEEK ASSISTANCE.Read more
Incident date: Mar 2, 2017
RECENTLY WE LOST THE SERPENTINE BELT WITHOUT KNOWING IT. NO WARNING LIGHTS OR COMPUTER MESSAGE CALLED OUR ATTENTION TO THE FACT THAT WE WERE RUNNING ON BATTERY. THE ONLY INDICATION OF A PROBLEM WAS THE LOSS OF POWER STEERING. WE DROVE A SHORT DISTANCE TO A VOLVO REPAIR FACILITY AND LEARNED WE LOS
... T THE SERPENTINE BELT, THUS THE ALTERNATOR, WATER PUMP,POWER STEERING AND AIR CONDITIONER WERE INOPERATIVE. WE WERE INFORMED THAT THE COMPUTER CONTROLS EVERYTHING AND WOULD NOT ISSUE A WARNING UNTIL THE ENGINE OVERHEATED AND/OR THE BATTERY WAS CLOSE TO FAILING. THIS IS A RECIPE FOR DISASTER FOR A DRIVER OR FAMILY WHO MIGHT DRIVE INTO A DANGEROUS SITUATION OR AT THE VERY LEAST HARM THE ENGINE THROUGH OVERHEATING. THE LOSS OF THE ALTERNATOR SHOULD SEND A WARNING TO THE DRIVER THAT THERE IS A SERIOUS ENGINE MALFUNCTION AND TO STOP AT THE EARLIEST SAFE PLACE AND SEEK ASSISTANCE.Read more
Incident date: Feb 16, 2016
THE PROBLEM IS EXACTLY AS DESCRIBED IN THE NHTSA CAMPAIGN NUMBER: 10V579000 MY CAR STALLED AND CHECK ENGINE LIGHT CAME ON AS TRANSMISSION WENT INTO PROTECTION MODE. IT STARTED FINE AGAIN WITH NO ISSUES AND SINCE THEN RUNNING FINE AND I PUT CLOSE TO 800 MILES. HOWEVER, THE MANUFACTURER DID NOT INC
... LUDE XC90 IN THE LIST OF CARS AFFECTED FOR MODEL YEAR 2011. DEALER SIMPLY SUGGESTED TO REPLACE THE TRANSMISSION ($ 6681) AND VOLVO DENIED ANY HELP. I CALLED THE DEALER REGARDING UPGRADING SOFTWARE ON THE MODULES AND THEY SUGGESTED IT WOULD COST FEW HUNDRES TO DO IT.Read more
Incident date: Dec 24, 2014
THE BATTERY IN THE VEHICLE FAILS DUE TO A DRAIN IN THE POWER SYSTEMS BECAUSE OF A FAILURE IN SOFTWARE SYSTEMS ,THIS FAULT IS KNOWN TO VOLVO AND THEY REFUSE TO REPAIR .IF THE CAR IS NOT DRIVEN EVERY DAY THE ELECTRONIC SYSTEMS SEARCH FOR BLUE TOOTH PHONE SIGNALS AND SATELLITE RADIO SIGNALS CAUSING A D
... RAIN ON THE ELECTRICAL SYSTEMS ENOUGH TO KILL THE BATTERY ON A DAILY BASIS. VOLVO SAYS THEY HAVE A REPAIR FOR THIS AND SAY THAT I MUST PAY. THIS IS A KNOWN DEFECT TO VOLVO THEY SHOULD REPAIR THIS. *TRRead more
Incident date: Jun 10, 2013
TAILGATE STRUT MOUNTING BOLT BECAME DETACHED FROM CAR BODY AS I OPENED THE TAIL GATE.THE TAILGATE STARTED TO FALL CLOSED BUT I WAS ABLE TO STOP IT BEFORE IT HIT ME. *TR
Incident date: Jun 4, 2013
EVERY TIME I DO NOT TURN MY CAR ON FOR 2 OR MORE CONSECUTIVE DAYS MY CAR BATTERY DIES. THIS HAS HAPPENED TO ME 7 TIMES IN THE COURSE OF MY 2 YEAR LEASE. EACH TIME IT IS TOWED AND SENT TO VOLVO FOR SERVICE THEY REPORT THAT THEY HAVE SOLVED THE PROBLEM. ONE TIME THEY CLAIMED IT WAS MY BLUE TOOTH DRAIN
... ING THE BATTERY. THE NEXT TIME IT WAS SIRIUS RADIO DRAINING THE BATTERY. THE LOST GOES ON AND ON. CLEARLY THERE IS A PROBLEM WITH NO SOLUTION AS MY VAR BATTERY DIES EVERY TIME IT IS LEFT UNATTENDED. WITHOUT FAIL! *TRRead more
Incident date: Jul 18, 2011
FROM THE BEGINNING THIS VEHICLE HAS DELAYED ACCELERATION, VERY DANGEROUS TO DRIVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC, OR MAKING LEFT HAND TURN WITH ON-COMING TRAFFIC. BRAKES MAKE LOUD CRACKING POPPING SOUND WHEN BRAKING AND TURNING THE WHEEL, DO NOT FEEL SAFE WITH IT MAKING SUCH AWFUL S
... OUNDS. *TRRead more
Incident date: Jul 18, 2011
FROM THE BEGINNING THIS VEHICLE HAS DELAYED ACCELERATION, VERY DANGEROUS TO DRIVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC, OR MAKING LEFT HAND TURN WITH ON-COMING TRAFFIC. BRAKES MAKE LOUD CRACKING POPPING SOUND WHEN BRAKING AND TURNING THE WHEEL, DO NOT FEEL SAFE WITH IT MAKING SUCH AWFUL S
... OUNDS. *TRRead more
Incident date: Apr 2, 2012
2011 VOLVO XC90. CONSUMER WRITES IN REGARDS SEAT BELT AUDIO SYSTEM DEFECT *TGW THE CONSUMER STATED ACCORDING TO THE OWNER'S MANUAL, THE SEAT BELT REMINDER CONSISTED OF AN AUDIBLE SIGNAL, AN INDICATOR LIGHT ABOVE THE REAR VIEW MIRROR, AND A SYMBOL ON THE INSTRUMENT PANEL THAT WOULD ALERT THE DRIVER
... AND FRONT SEAT PASSENGER IF THEIR SEAT BELTS WERE NOT FASTENED. HOWEVER, THE AUDIBLE SIGNAL ONLY OCCURRED WHEN THE VEHICLE WAS FIRST STARTED, WHICH WAS VIRTUALLY INAUDIBLE AND DID NOT OCCUR THEREAFTER EVEN IF THE DRIVER OR PASSENGER DISCONNECTED THEIR SEAT BELTS DURING THE DRIVE. THE INDICATOR ON THE REAR VIEW MIRROR AND SYMBOL ON THE INSTRUMENT PANEL WERE ONLY MOMENTARY. THE CONSUMER STATED THE SEAT BELT WARNING WAS INADEQUATE AND ALL TOO EASILY MISSED ESPECIALLY BY SENIOR CITIZENS, WHETHER THEY ARE THE PASSENGER OR THE DRIVER. *JBRead more
Incident date: May 1, 2011
SHORTLY AFTER WE PURCHASED OUR 2011 VOLVO XC90 BRAND NEW WE HAVE EXPERIENCED A LAGS IN ACCELERATION. WHEN ACCELERATING THE CAR WOULD ROLL VERY SLOWLY UNLESS THE ACCELERATOR PEDAL WAS COMPLETELY FLOORED. WE WAITED UNTIL OUR ROUTINE OIL CHANGE WAS DUE TO HAVE IT CHECKED OUT, AND WE WERE TOLD BY THE DE
... ALER THAT THEY COULD NOT RECREATE THE CIRCUMSTANCE. THEY TOLD US THEY WOULD UPDATE THE CAR'S COMPUTER WHICH SEEMED TO WORK BRIEFLY, BUT SHORTLY AFTER THE LAGGING BEGAN AGAIN. IT EVENTUALLY BECAME MORE AND MORE COMMON AND NOW IT IS HAPPENING MANY TIMES A WEEK. AFTER OBSERVING THESE LAGS IN ACCELERATION WE HAVE COME TO THE CONCLUSION THAT THIS OCCURS WHENEVER YOU STOP TO MAKE A TURN. I HAVE BEEN DOING RESEARCH FOR SOME TIME NOW AND REPORTS ARE JUST NOW STARTING TO APPEAR. IT IS DEFINITELY SOMETHING THAT NEEDS TO BE LOOKED INTO. *TRRead more
Incident date: May 1, 2011
SHORTLY AFTER WE PURCHASED OUR 2011 VOLVO XC90 BRAND NEW WE HAVE EXPERIENCED A LAGS IN ACCELERATION. WHEN ACCELERATING THE CAR WOULD ROLL VERY SLOWLY UNLESS THE ACCELERATOR PEDAL WAS COMPLETELY FLOORED. WE WAITED UNTIL OUR ROUTINE OIL CHANGE WAS DUE TO HAVE IT CHECKED OUT, AND WE WERE TOLD BY THE DE
... ALER THAT THEY COULD NOT RECREATE THE CIRCUMSTANCE. THEY TOLD US THEY WOULD UPDATE THE CAR'S COMPUTER WHICH SEEMED TO WORK BRIEFLY, BUT SHORTLY AFTER THE LAGGING BEGAN AGAIN. IT EVENTUALLY BECAME MORE AND MORE COMMON AND NOW IT IS HAPPENING MANY TIMES A WEEK. AFTER OBSERVING THESE LAGS IN ACCELERATION WE HAVE COME TO THE CONCLUSION THAT THIS OCCURS WHENEVER YOU STOP TO MAKE A TURN. I HAVE BEEN DOING RESEARCH FOR SOME TIME NOW AND REPORTS ARE JUST NOW STARTING TO APPEAR. IT IS DEFINITELY SOMETHING THAT NEEDS TO BE LOOKED INTO. *TRRead more
Incident date: Jul 28, 2011
I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPP
... EN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KBRead more
Incident date: Jul 28, 2011
I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPP
... EN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KBRead more
Incident date: Jul 28, 2011
I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPP
... EN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KBRead more
Incident date: Jul 28, 2011
I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPP
... EN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KBRead more
NHTSA Safety Investigations — VOLVO XC90
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2005
Central Electronic Module Failure
Volvo acknowledged a problem affecting some subject vehicles involving water seepage into the plenum box area in the engine compartment.When this occurs water may enter into the interior / passenger compartment and track along the wiring harness for the Central Electronic Module (CEM), the device th
... at controls many of the vehicle's electrical functions including wiper operation, lighting, and transmission operation.If the water reaches the CEM connector electrical faults may result.In response to such faults the CEM, a microprocessor controlled device, will attempt to reset by temporarily shutting down (for 100 milliseconds, or 0.1 seconds) and restarting; this effects various CEM functions including the instrument panel (IP) display, gauges, wipers and also the transmission gear (if it is in the overdrive range).During the reset owners may experience temporarily loss of the IP displays and an abnormal 'jerking' in the transmission/drivetrain.If the problem persist for 6 consecutive restart attempts, the CEM will enter a 'Limp Home' mode that disables non-essential electrical functions yet maintain safety critical functions such as low-beam headlights, low-speed wiper operation, brake lights, and non-overdrive transmission operation.Warning and error messages will also be illuminated in the IP display.Consumers reported experiencing conditions consistent with CEM resetting and the limp mode operation in their reports to both ODI and Volvo.No reports or allegations of crash or injury associated with possible CEM failures have been reported by Volvo or otherwise identified by ODI.Volvo revised the design of the wiring grommet (sealing device) and the plenum cover starting in May 2005 and October 2005 production dates respectively, the occurrence of the condition effectively ended after these changes.A technical service bulletin (TNN 37-35) has been published to diagnose and repair earlier production vehicles using the improved wiring grommet and/or new plenum cover.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.Read more
PE — Closed
— Model Year: 2004
FUEL PUMP LEAK
VOLVO HAS DETERMINED THAT DUE TO EXPOSURE TO CERTAIN ENVIRONMENTAL CONDITIONS (HOT CLIMATES AND TEMPERATURE CYCLING) AND VARYING FUEL QUALITY, THE FUEL PUMP FLANGE IN THE XC90 VEHICLES CAN DEVELOP CRACKS.OWNERS MAY NOTICE FUEL SMELL AND/OR FUEL SEEPAGE.DUE TO SIMILAR MATERIAL USAGE, THIS ISSUE ALSO
... AFFECTS OTHER MY2001-2005 S60/S80/V70/XC70 AND MY2003/2005 XC90 VEHICLES.REVIEW OF THE VOLVO DATA INDICATE THE FREQUENCY OF COMPLAINTS/REPAIRS IS HIGHER IN THE HOT CLIMATE STATES. VOLVO WILL RECALL AND REPLACE THE FUEL PUMP WITH A PART OF A MODIFIED DESIGN/MATERIAL IN APPROXIMATELY 136,100 MY2001-2004 S60/V70/XC70, MY2001-2005 S80 AND MY2003-2005 XC90 VEHICLES IN 19 STATES.THESE STATES INCLUDE AL, AZ, AR, CA, FL, GA, HI, KY, LA, MS, NV, NM, NC, OK, SC, TN, TX, UT, VA AND THE US TERRITORIES.IN ADDITION, VOLVO WILL EXTEND THE WARRANTY COVERAGE TO 10 YEARS/150,000 MILES ON APPROXIMATELY 190,000 VEHICLES FOR THE REMAINING STATES.THIS RECALL/EXTENDED WARRANTY PROGRAM SUPERSEDES PREVIOUS 07V-152/TNN 23-198 PROGRAM ON MY2001-2002 VEHICLES.THIS INVESTIGATION IS CLOSED (SEE RECALL CAMPAIGN 09V-483).Read more
EA — Closed
— Model Year: 2005
VOLVO XC90 BATTERY CABLE FAILURES
DURING PE05-057 AND EA06-006 ODI IDENTIFIED TWO CONDITIONS INVOLVING THE POSITIVE BATTERY CABLE IN MODEL YEAR (MY) 2005 VOLVO XC90 SPORT UTILITY VEHICLES THAT COULD RESULT IN A VEHICLE FIRE:(1) POSITIVE BATTERY CABLE GROUNDING TO THE STARTER SOLENOID HOUSING; AND (2) MISPLACED JACK CRANK HANDLES UND
... ER THE BATTERY BRACKET AFTER BATTERY SERVICE/MAINTENANCE.DURING PE05-057 VOLVO INITIATED A SAFETY RECALL TO CORRECT THE FIRST CONDITION IN APPROXIMATELY 10,529 MY 2005 XC90 AND S80 VEHICLES EQUIPPED WITH SIX-CYLINDER ENGINES (NHTSA RECALL NO. 05V-529).IN A MAY 18, 2007 LETTER, VOLVO NOTIFIED NHTSA THAT IT WOULD BE CONDUCTING A SERVICE CAMPAIGN TO ADDRESS THE SECOND CONDITION IN APPROXIMATELY 42.211 MY 2005 XC90 VEHICLES BY INSPECTING THE JACK CRANK HANDLE FOR PROPER POSITIONING AND AFFIXING A WARNING LABEL ON THE BATTERY BRACKET TO WARN OPERATORS NOT TO PLACE THE HANDLE BETWEEN THE BATTERY AND BATTERY BRACKET (NHTSA RECALL NO. 07V-221). THE ACTIONS BY VOLVO ADDRESS BOTH CONDITIONS THAT POSE A RISK OF BATTERY CABLE FIRE IN THE SUBJECT VEHICLE POPULATION.THE AVAILABLE EVIDENCE DOES NOT INDICATE THAT THE OTHER BATTERY CABLE CONDITIONS REVIEWED DURING EA06-006 PRESENT HAVE RESULTED IN ANY FIRES IN THE SUBJECT VEHICLE POPULATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST IN ANY ONE OF THE ISSUES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.Read more
PE — Closed
— Model Year: 2004
WINDSHIELD WIPER ARM PERFORMANCE
THE MANUFACTURER NOTIFIED NHTSA BY LETTER DATED APRIL 21, 2006, THAT A SAFETY RECALL HAS BEEN INITIATED FOR CORRECTION OF THIS PROBLEM ON CERTAIN MODEL YEAR 2003 - 2006 VOLVO XC90 VEHICLES. THE RECALL AFFECTS APPROXIMATELY 122,400 SUBJECT VEHICLES PRODUCED BETWEEN AUGUST 2002 AND OCTOBER 2005.NHTSA
... HAS ASSIGNED NO. 06V-144 TO THIS RECALL ACTION.THE CORRECTIVE ACTION WILL CONSIST OF REPLACING THE EXISTING WINDSHIELD WIPER ARMS WITH A NEW REINFORCED DESIGN.BASED ON THIS ACTION, THE SUBJECT PE HAS BEEN CLOSED.Read more
PE — Closed
— Model Year: 2005
VOLVO XC90 BATTERY CABLE FAILURES
THE OFFICE OF DEFECT INVESTIGATIONS OPENED A PRELIMINARY EVALUATION, PE05-057 BASED ON EARLY WARNING DATA SUBMITTED TO ODI BY VOLVO. THE DATA CONTAINED FIELD REPORTS OF THERMAL FAILURES OF THE POSITIVE BATTERY CABLE. ON NOVEMBER 17, 2005, VOLVO NOTIFIED ODI THAT IT HAD IDENTIFIED A SAFETY DEFECT IN
... THE POSITIVE BATTERY CABLES IN APPROXIMATELY 9,000 MY 2005 VOLVO XC90 VEHICLES WITH SIX CYLINDER ENGINES THAT COULD RESULT IN A FIRE.VOLVO RECALLED THE AFFECTED VEHICLES TO ADDRESS THE POTENTIAL GROUNDING CONDITION (NHTSA RECALL #05V-529).THERE WERE 13 COMPLAINTS, INCLUDING 4 FIRES, AND 10 WARRANTY CLAIMS RELATED TO THE CONDITION ADDRESSED BY 05V-529.DURING PE05-057, VOLVO ALSO PROVIDED ODI WITH INFORMATION REGARDING THREE OTHER ISSUES RELATED TO THE BATTERY CABLE/TERMINALS IN MY 2005 XC90 VEHICLES:1) UNDER TORQUED BATTERY CABLE ATTACHING FASTENERS TO THE STARTER ALLEGEDLY CAUSING ENGINE STALLS AND MELTED PARTS IN THE ENGINE COMPARTMENT (APPLICABLE TO V8 ENGINES ONLY).2) THE JACK HANDLE MAY BE CRITICALLY MISPOSITIONED AGAINST THE POSITIVE BATTERY CABLE/POST ALLEGEDLY CAUSING FIRES IN SOME VEHICLES (APPLICABLE TO ALL XC90 VEHICLES).3) A POTENTIAL CHAFFING CONDITION OF THE POSITIVE BATTERY CABLE TO A SHARP EDGED SHEET METAL FLANGE IN THE REAR STORAGE COMPARTMENT. (APPLICABLE TO ALL XC90 VEHICLES).THE PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-006) TO ASSESS THE SCOPE, FREQUENCY AND POTENTIAL SAFETY CONSEQUENCES OF EACH OF THESE ISSUES.Read more