2002 VOLKSWAGEN PASSAT Recalls, Complaints & Safety

To Whom It May Concern, I am submitting this letter as a formal complaint regarding an authorized automobile dealer’s refusal to perform an open safety recall on my vehicle. Vehicle information: * Year/Make/Model: 2002 Volkswagen Passat 1.8T GLS * VIN: [XXX] I contacted Platinum Volkswagen, of Hicksville, New York, an authorized Volkswagen dealer, on January 7, 2026, to schedule a repair for an open safety recall applicable to my vehicle. I was advised by the service manager that the owner of the dealership refused to perform the recall repair solely based on the age of the vehicle. He advised me to request service at another authorized dealership. The service manager confirmed that the parts for the recall were available or could have been ordered and that the decision was based solely on the individual VW franchise owner's discretion not to service older vehicles. My understanding of federal motor vehicle safety law is that open safety recalls do not expire due to vehicle age, and that manufacturers and their authorized dealers are required to remedy such recalls at no cost to the owner. The dealer did not cite recall closure, lack of available parts, or any condition that would make the repair unsafe or infeasible. I am requesting that the National Highway Traffic Safety Administration review this matter and determine whether the dealer’s refusal is consistent with federal safety recall requirements. Please let me know if additional documentation or information is required. Thank you for your time and attention. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was letting my car run for a couple of minutes for the AC to cool down the car and I went into my house. When I came out about 2 minutes later, there was a large puddle of gas under the car in front of the right rear wheel and gas was running down the driveway all the way to the street. I immediately turned off the car and the gas stopped pouring out from under the car. I was lucky the car, my house or I did not go up in flames.

WHILE DRIVING INTO THE MALL PARKING LOT AT SPEED OF 20 MPH ALL AIRBAGS EXPLODED EXCEPT THE STEERING WHEEL AIRBAG AND MY DAUGHTER SUFFERED FROM ARM AND AIR INJURIES

1 injured

WHEN IT RAINS THE CAR GETS FLOODED CAUSING THE WHOLE WIRING SYSTEM THROUGH THE CAR TO GET DAMAGE. THE CAR WILL SUDDENLY LOSE POWER AND DIE AS YOUR DRIVING. SEEMS TO HAPPEN. WHEN ON HIGHWAY MOST. THE CAR WILL NOT START OR CRANK. I'VE HAD TO VACUUM THE FLOOR BOARDS AND TRUNK, SEARCH FOR DAMAGED WIRES, CHANGE RELAYS AS WELL AS CAMSHAFT POSITION SENSOR, AND FUEL PUMP.AS WELL AS SENSORS. TRYING TO GET IT RUNNING AGAIN. ALSO THE TRANSMISSION JERKS VERY HARD WHEN TRYING TO GO INTO REVERSE AND MOST OF THE TIME IN SLIPS OUT OF GEAR WITHIN1OR 2 SECONDS.

HEADLIGHT PIGTAILS HAVE MELTED ,FUEL PUMP HAS GONE ,AND THE PLASTIC RESERVOIR PEICE FROM MY COOLANT PUMP HAS MELTED OFF DRIVER SIDE WIPER ARM BAR HAS MALFUNCTIONED

THE ABS LIGHT CAME ON AND BRAKE LIGHT IS FLASHING RED. THE ABS MODULE SEEMS TO BE BAD. THE VEHICLE HAS THESE LIGHTS WHEN ITS MOVING AND STATIONARY

I PURCHASED A 2002 PASSAT W8 4-MOTION, HAVING ONLY 126,000 MILES ON THE ODOMETER, IN OCTOBER 2017 OFTEN AFTER REFUELING THE VEHICLE, I WOULD NOTICE THE FAINT SCENT OF GASOLINE. UPON INVESTIGATING WHERE THE GASOLINE SMELL WAS ORIGINATING, I FOUND IT HAD DEVELOPED A VERY LARGE FUEL LEAK FROM WHICH FUEL COULD BE SEEN DRIPPING ON THE FORWARD, LEFT SIDE OF THE FUEL TANK. AFTER PERFORMING SOME BRIEF RESEARCH, I FOUND THAT THERE WAS A RECALL ON THE PASSAT 4-MOTIONS, DATED APRIL 2008, IN REGARDS TO A VENTILATION VALVE ON THE FUEL TANK. I PROMPTLY MADE A APPOINTMENT WITH MY LOCAL VW DEALER FOR DEC 4TH. ON DECEMBER 6, 2017, I CONTACTED THE DEALERSHIP ASKING JAY, THE SERVICE MANAGER AT THE VW DEALERSHIP, IF THEY FOUND THE VENT VALVE TO BE LEAKING. I WAS TOLD THAT THE VALVE WAS IN FACT LEAKING AT THE BONDED VALVE POINT. AFTER HEARING NOTHING THE NEXT TWO DAYS, I RECEIVED A PHONE CALL FROM VW STATING THAT THEY FOUND THE UNDER-BODY DAMAGE TO BE THE CAUSE OF THE LEAK. I REQUESTED TO SEE THE PICTURES OF THE DAMAGE SO THAT I COULD EXAMINE THEM MYSELF. ON DECEMBER 11, 2017, I RECEIVED THE PICTURES FROM THE SERVICE MANAGER SHOWING THE HEAT SHIELDS SURROUNDING THE TANK TO HAVE SOME BRUSH MARKS AND TO BE DISFIGURED A BIT. PLEASE KEEP IN MIND, THIS WAS A KNOWN ISSUE IN THE EARLY 2000'S, AND THE VEHICLE IS NOW 15 YEARS OLD WITH 127,000 MILES ON IT AND THE RECALL HAD BEEN COMPLETED. THIS "DAMAGE" WOULD NOT LEAD TO A FUEL TANK LEAK AS THE FUEL TANK ITSELF WAS NOT DAMAGED. VERY UPSET, I WROTE TO THE REGIONAL CASE MANAGER ON DEC 11, 2017 WITH MY THOUGHTS ON THE DAMAGE AND TO GET MORE DETAILS ON THE CASE. I HAVE YET TO RECEIVE A RESPONSE.

THE ABS BRAKES ARE FAULTY....THEY WORK RANDOMLY. FROM WHAT I HAVE RESEARCH THIS PARTICULAR MODULAR SHOULD HAVE BEEN A FACTORY RECALL.....

I GET AN AUDIO AND VISUAL ALERT ON MY DASH STATING TO 'STOP, BRAKE FAILURE' IT HAS OCCURRED MANY TIMES WHILE DRIVING, TURNING, AND PARKED WITH THE CAR ON. THE CAR'S BRAKES HAVE NEVER FAILED TO BRAKE APPROPRIATELY. I BROUGHT THE CAR INTO MY MECHANIC. THE OBD 2 SCAN SHOWS NO FAULTS AND MY MECHANIC SAYS THE BRAKES ARE FINE AND THESE CARS ARE KNOWN TO HAVE A FAULTY ELECTRONIC BOARD WHICH FALSELY ALERTS OF A BRAKE FAILURE.

ABS LIGHT IS ON

AIR BAG FAULT MESSAGE WHEN STARTING MY CAR EVERYTIME.

WHEN FUEL TANK HAS APPROXIMATELY 8 GALLONS OR MORE, FUEL POURS OUT FROM UNDER THE REAR DRIVER'S SIDE ABOUT TWO FEET FROM THE OUTER KICK PANEL. NOTICED THERE WAS A RECALL AND VWOA SAID THAT MY VIN DOES NOT QUALIFY FOR THE RECALL DESPITE MY EXPLAINING THAT THE PROBLEM IS IDENTICAL TO OTHER COMPLAINTS ON VEHICLES THAT WERE RECALLED. THIS WAS AT 118K MILES AND IT HAPPENED TO THE PREVIOUS OWNER ARROUND 80K.

THE GAS TANK IS LEAKING ON THE UPPER SIDE BEHIND THE REAR SEATS WHEN IS FULL. I THINK VOLKSWAGEN RECALLED SOME VEHICLES FOR THE SAME PROBLEM IN THE PAST.

FUEL LEAK AFTER FILLING GAS TANK. LEAK ON DRIVER SIDE UNDER REAR DOOR. STOPS AFTER GAGE IS BELOW 3/4 FULL.

PERIODICALLY, WHEN DRIVING, THE "ABS", "BRAKE", AND THE "ANTI SLIP REGULATION" LIGHTS WILL FLASH WITH AN ALARM SOUND THAT LASTS AROUND THREE SECONDS AND THE LIGHTS GO OFF. THIS HAPPENS WHEN THE CAR IS RUNNING AND HAS HAPPENED ON THE HIGHWAY AND WHILE STOPPED. THERE IS NO DIFFERENCE IN THE WAY THE CAR HANDLES, DRIVES, OR BRAKES DURING AND AFTER THIS OCCURS. ON ONE INSTANCE THE "ANTI SLIP REGULATION" LIGHT STAYED ON AND I HAD TO STOP AND SHUT THE CAR OFF. WHEN I STARTED IT AGAIN, THE LIGHT WAS EXTINGUISHED. THIS HAS BEEN GOING ON FOR 3-4 MONTHS AND ONLY HAPPENS ABOUT ONCE A WEEK.

ABS LIGHT COMES ON WHILE DRIVING BRAKES LIGHT FLASHES ON AND OFF WITH NOISE

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL WITHOUT WARNING. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 08V156000 (FUEL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE VENTILATION VALVE WAS FRACTURED AND CAUSED FUEL TO LEAK. ALSO, THE TANK ONLY LEAKED WHEN IT WAS MORE THAN HALF FULL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. UPDATED 01/25/17*LJ *TR

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A FUEL LEAK. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE FUEL LEAK ORIGINATED NEAR THE REAR OF THE EXHAUST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THERE WAS A FUEL LEAK IN THE VEHICLE COMING FROM THE TOP OF THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 08V156000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

REPORT RECEIPT DATE: APR 07, 2008 NHTSA CAMPAIGN NUMBER: 08V156000 COMPONENT(S): FUEL SYSTEM, GASOLINE WHEN FUEL TANK IS MORE THAN 3/4 FUEL A FUEL SMELL APPEARS INSIDE THE VEHICLE. A PRIOR RECALL WAS DONE FOR A HEAT SHIELD, FUEL LINE AND 4MOTION FUEL TANK VENT VALVE FOR INSPECTION AND REPLACE AS NEEDED. THESE SEEM TO FAIL AGAIN. MOST DEALERS MARK RECALL AS PERFORMED WITHOUT A LEAK AND WHEN THE LEAK ACTUALLY OCCURS THEY TRY TO DENY THE ISSUE AS PERFORMED ALREADY. THIS NEEDS TO BE ADDRESSED SO THAT OWNERS OF LOWER MILEAGE VEHICLES ( UNDER 150000) CAN GET THE REPAIR FIXED UNDER A RECALL THAT HAS BEEN ON THE VEHICLE PRIOR.

LOW OIL PRESSURE LIGHT CAME ON FOR THE FIRST TIME AND NOW ENGINE MAKES A TICKING NOISE. THERE WAS A RECALL FOR THIS ISSUE. NOW I'M STUCK WITH A CAR I CAN'T GET FIXED. FOR AN ISSUE THAT HAD A LAW SUIT.

I STARTED MY CAR AND PROCEEDED TO DRIVE DOWN AROUND CITY STREETS FOR ABOUT 5 MINUTES. I WAS GOING SPEED LIMIT(25-30 MPH) DURING A COOL NIGHT(60*F). I STOPPED AT A RED LIGHT AND THEN MY TEMPERATURE GAUGE SPIKED(CAR WAS SLIGHTLY BELOW NORMAL TEMPERATURE PRIOR(190*F; ACCORDING TO GAUGE); THIS GAUGE SPIKE WAS FOLLOWED BY A BATTERY INDICATOR LIGHT WHICH SIMULTANEOUSLY CUT OFF MY ENGINE. MY CAR BECAME IMMOBILE AND I LOST BRAKE AND STEERING FUNCTION. HOWEVER, MY RADIO AND CAR LIGHTS STILL WORKED! LUCKILY THERE WAS NO SURROUNDING CARS AND MY PARKING BRAKE WAS FUNCTIONAL. I THEN TURNED OFF THE CAR, WAITED A FEW MINUTES AND ATTEMPTED TO TURN OVER THE ENGINE ONCE MORE. IT DID START HOWEVER I AM WORRIED THIS MAY HAPPEN AGAIN UNDER LESS FORGIVING CIRCUMSTANCES.

VEHICLE WAS IN MOTION, DRIVING UPHILL. NEEDLE ON THERMOSTAT GAUGE SUDDENLY PERKED REALLY FAST TOWARDS HOT. ENGINE LIGHT WENT ON. VEHICLE WAS DRIVEN TO SIDE OF ROAD AND ENGINE WAS SHUT OFF. SMOKE WAS COMING OUT OF FRONT OF ENGINE. DRIVER STEPPED OUT OF CAR. WHILE INSPECTING THE FRONT OF THE CAR, THE DRIVER SAW FLICKERING FLAMES UNDER RIGHT SIDE OF ENGINE (AS SEEN FROM INSIDE). DRIVER TOOK SLEEPING CHILD OUT OF CAR SEAT AND STEPPED AWAY FROM CAR. CAR WAS ENGULFED IN FIRE WITHIN MINUTES AND COMPLETELY BURNT UP.

Fire

TL* THE CONTACT OWNED A 2002 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 25 MPH, AN EXTREMELY LOUD NOISE EMITTED FROM THE ENGINE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND LARGE FLAMES IGNITED UNDERNEATH THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT THE FIRE ORIGINATED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 172,808.

Fire

WHILE DRIVING AT 75MPH OR IN CITY TRAFFIC I GET AN ALARM WARNING THAT MY DRIVER'S DOOR IS OPEN. TO SHUT THE LOUD WARNING OFF, I MUST OPEN AND CLOSE THE DOOR WHILE GOING 75MPH OR IN TRAFFIC. EITHER I OPEN THE DOOR WHILE DRIVING OR PULL OVER ON THE SIDE OF THE HIGHWAY WITH TRAFFIC, I FIND THIS VERY DANGEROUS!!! THIS HAPPENS DAILY THIS IS MY SECOND VW PASSAT THAT THE DOOR LATCH HAS FAILED AND WAS TOLD THIS A COMMON PROBLEM WITH VOLKSWAGENS THIS SHOULD BE A RECALL BECAUSE OF THE DANGERS OF HAVING TO OPEN THE DOOR TO RESET THE LATCH ELECTRICAL SWITCHES THAT ARE DEFECTIVE!!!

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE VEHICLE HAD AN ISSUE ACCELERATING AFTER SLOWING DOWN. THE VEHICLE FAILED TO PICK UP SPEED WHILE DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

BRAKE PEDAL WAS FROZEN - BRAKES INOPERATIVE. MECHANICAL INSPECTION REVEALED WATER IN THE BRAKE BOOSTER THAT HAD FROZEN, CAUSING LOSS IN BRAKE FUNCTION. EXAMINATION OF THE NHTSA WEBSITE REVEALED ACTION NUMBER PE07018 WHICH IS AN EXACT MATCH OF THE SYMPTOMS OF THE VEHICLE AFFECTED. THE PLENUM DRAINS WERE OBSTRUCTED WITH DEBRIS AND THERE WAS WATER IN THE PLENUM TRAY. *JS

THERE IS WATER IN THE BRAKE VACUUM BOOSTER. WHEN IT IS COLD IT WILL FREEZE UP AN NO BRAKES. THIS IS THE FIRST YEAR FOR THIS PROBLEM HAD CAR SIX YEARS.I CHECK THE PLEUM DRAIN AN ITS CLEAN. THERE SHOULD BE A RECALL ON THIS. THE PART IS GNO 8EO 612 105 J SEE THIS HTTPS://WWW.YOUTUBE.COM/WATCH?V=GCQ42RABHIK. *TR

TWO DRIVER'S SIDE AIRBAGS DEPLOYED WHEN I DROVE THROUGH A POTHOLE ON A CITY STREET. I HAVE DRIVEN INTO POTHOLES NO DIFFERENT THAN THIS IN THE PAST. THERE WAS NO OTHER DAMAGE TO THE CAR OR TIRES. THE IMPACT WAS VERTICAL; I DID NOT EXPERIENCE ANY SIDE-TO-SIDE MOTION. COST OF REPAIR ESTIMATED TO BE BETWEEN $2000 & $3000. *TR

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,611.

I WAS DRIVING THE CAR ABOUT 30 MINUTES PRIOR TO INCIDENT TRAVELING AT APPROXIMATELY 45 MPH WITH MY CHILD IN THE CAR AND WITHOUT WARNING OF ANY KIND MY CAR SHUTS OFF AND I ALMOST GOT REAR ENDED . I WAS ABLE TO COAST TO THE SIDE OF THE ROAD PUT THE VEHICLE IN PARK TRIED STARTING THE VEHICLE AND IT STARTED RIGHT AWAY . I DROVE VEHICLE HOME WITHOUT INCIDENT . I TOOK THE VEHICLE TO A MECHANIC AND THEY COULDN'T FIND A PROBLEM NO ENGINE CODES WHERE PRESENT . I DROVE THE VEHICLE FOR A WEEK AND THIS SAME SCENARIO PLAYED OUT AGAIN I WASN'T DRIVING THE CAR ANY FURTHER AT THIS POINT BECAUSE AGAIN I HAD MY CHILD IN THE CAR AND AGAIN ALSO GOT REAR ENDED . HAD IT TOWED TO A DIFFERENT MECHANIC AND THEY TO WERE UNABLE TO FIND ANY ENGINE CODES OR PROBLEMS . I HAD MY BOYFRIEND DRIVE THE CAR HOME AND IT STALLED ON HIM AT A RED LIGHT . CAR WOULDN'T RESTART SO HE HAD TO PUSH THE VEHICLE ACROSS A LANE OF TRAFFIC TO THE SHOULDER OF THE ROAD . WHEN THE CAR COOLED DOWN FOR 2 HOURS IT RESTARTED AND DROVE FINE NO CHECK ENGINE LIGHT OR CODES PRESENT .. AFTER A MONTH OF HEADACHES WITH THE CAR WE DISCOVERS IT WAS A FAULTY ENGINE SPEED SENSOR THIS IS A VERY DANGEROUS PART TO FAIL WITHOUT WARNING LEAVING THE CAR POWERLESS IF THIS HAPPENED ON THE FREEWAY I WOULDN'T HAVE BEEN SO LUCKY I IMAGINE. *TR

ABS FAULT/FLASHING BRAKE LIGHT. *TR

EVERY TIME THE CAR IS STARTED, IT BEEPS 3 TIMES AND THEN MY ABS AND BRAKE LIGHT FLASH ON MY DASH FOR MY ENTIRE CAR RIDE. *TR

FIRST TIME I FILLED TANK FUEL FULL WITH FUEL AND FUEL TANK STARTED TO LEAK. I SEND THE CAR TO VOLKSWAGEN DEALER ND THEY FOUND A CRACK ON WELDED PART OF THE TANK, WHERE TWO PARTS OF THE FUEL TANK ARE WELD TOGETHER. IF FUEL TANK IS LESS THAN 3/4 IT DOES NOT LEAK BUT IF IT IS FULL LEAK. I CALL VOLKSWAGEN AND THEY TOLD ME THAN THE CAR IS TWO OLD AND WITH TOO MUCH OF THE MILES TO BE COVERT FROM ANY RECALL SO THEY WILL NOT PAY FOR FUEL TANK REPLACMENT AND THEY DO NOT SUPPORT THE SAFETY OF ANY CAR ABOVE 100,000 MILES ARE OLDER THAN 10 YEARS. I PAYED $2154 FOR THE REPLACEMENT OF THE FUEL TANK . DEALER GAVE TO ME THE CRACKED TANK, I ASKED FOR IT, AND I HAVE IT I MY GARAGE. *TR

2002 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARD TO BEING TOLD THE RECALL TO REPAIR THE FAULTY EQUIPMENT ON HER VEHICLE WAS TO OUTDATED TO REPAIR THE VEHICLE AND SHE WOULD HAVE TO PAY FOR THE REPAIRS AT HER EXPENSE. *TGW THE CONSUMER REFERENCED PLENUM DRAIN SUNROOF DRAIN. THE CONSUMER STATED WATER DAMAGED THE HEADLINER AND OTHER COMPONENTS IN THE VEHICLE. THE CONSUMER STATED THE VEHICLE COLLECTS 1-2 INCHES OF WATER, EVERY TIME IT RAINED OR WHEN SHE WASHED THE VEHICLE. *JB

THE FUEL IS LEAKING WHEN THE TANK IS FULL, HAPPENED THE TWO LAST TIME I FILL THE TANK, WHEN THE TANK IS HALF NOT LEAK. *TR

CAR BEEPS AND DISPLAYS THE ABS LIGHT AND THE BRAKE LIGHT. AT FIRST THEY APPEAR AND THEN DISAPPEAR. ON 6/12/2014 THE ABS IS ON EACH TIME I START THE VEHICLE PLUS THE BRAKE LIGHT FLASHES THROUGHOUT THE DURATION OF THE DRIVE. ON TWO OCCURRENCES THE TRACTION CONTROL OFF LIGHT CAME ON AND REMAINED ON. THE FEAR IS THAT I HAVE LOST ABS AND TRACTION CONTROL, AND ALSO THAT THE E-BRAKE OR BRAKES WILL ENGAGE WHILE IN MOTION. MULTIPLE OCCURRENCES OF THIS HAVE OCCURRED IN VW PASSAT FORUMS AND MOST SUGGEST TAKING OUT THE ABS MODULE AND HAVING IT REFURBISHED DUE TO A HAIR SENSOR THAT GOES FAULTY ON THE PASSAT. MANY REQUESTS HAVE BEEN MADE TO HAVE THIS PART RECALLED AND FIXED, I AM ADDING MY REQUEST TO THE OTHER PARTIES INVOLVED. *TR