2017 VAN HOOL CX35 Recalls, Complaints & Safety

Component	Complaints
ENGINE	1

Component	Bulletins
350000 EQUIPMENT	10
356000 EQUIPMENT ADAPTIVE/MOBILITY	7
060000 ENGINE AND ENGINE COOLING	6
100000 POWER TRAIN	6
200000 WHEELS	5
060000 ENGINE (PWS)	3
070000 FUEL SYSTEM, GASOLINE	2
010000 STEERING	2

040000 SERVICE BRAKES, AIR

SERVICE INFORMATION: Compressed-air brake system functional check - The tests laid out in this bulletin are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the sys

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrationa??s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS)

060000 ENGINE AND ENGINE COOLING

SUBJECT : Engine overheating due to an open or not properly closed access door with electric cooling fans CONDITIONS : This service bulletin does not entitle to any reimbursement. Your vehicle is equipped with electric cooling fans locat

130000 VISIBILITY

Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in thi

110000 ELECTRICAL SYSTEM

Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in thi

353000 EQUIPMENT:ELECTRICAL

Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (

200000 WHEELS

Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels

100000 POWER TRAIN

Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform

350000 EQUIPMENT

Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit.

090000 FUEL SYSTEM, OTHER

Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of differe

103210 POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY

Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) soleno

061400 ENGINE AND ENGINE COOLING:ENGINE:SOLENOID/ACTUATOR

SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare

356000 EQUIPMENT ADAPTIVE/MOBILITY

SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare

350000 EQUIPMENT

SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.

350000 EQUIPMENT

Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.

060000 ENGINE AND ENGINE COOLING

Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vib

060000 ENGINE AND ENGINE COOLING

Service Information Bulletin: The purpose of this bulletin is to inform you about how to align the cooling fan drive. This should be performed every time components of the fan drive have been removed, and when evidence of contact damage h

350000 EQUIPMENT

Service records have shown that the tabs at the bottom of the fuel tank compartment door are subject to breakage.To address these issues, Van Hool has released stainless steel brackets to replace the aluminium tabs at the bottom of the door

091100 FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY

Service records have shown that the tabs at the bottom of the fuel tank compartment door are subject to breakage.To address these issues, Van Hool has released stainless steel brackets to replace the aluminium tabs at the bottom of the door

060000 ENGINE (PWS)

Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the

100000 POWER TRAIN

Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the

160000 STRUCTURE

Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other com

100000 POWER TRAIN

Transmission refuses to shift into gear after a low air pressure condition. It has come to the attention of Van Hool that on the CX35, CX45, TX45 and TDX25 with Cummins EPA2013/EPA2016 engines and Allison transmission that the transmission

356000 EQUIPMENT ADAPTIVE/MOBILITY

Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic h

350000 EQUIPMENT

Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic h

060000 ENGINE AND ENGINE COOLING

Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic h

020000 SUSPENSION

To replace fastening system of wheel-suspension arm articulations. Owners and operators of CX35 and CX45 vehicles are asked to first check which type of fastening system is used and, in case of a M20 fastening system, to replace it by a M18

200000 WHEELS

To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly.

070000 FUEL SYSTEM, GASOLINE

Improper operating coolant surge tank filler cap. We received a number of complaints regarding frequent coolant loss at the overflow line of the coolant surge tank filler cap. Tests have shown that this is due to the installation of a batch

060000 ENGINE AND ENGINE COOLING

Improper operating coolant surge tank filler cap. We received a number of complaints regarding frequent coolant loss at the overflow line of the coolant surge tank filler cap. Tests have shown that this is due to the installation of a batch

200000 WHEELS

Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hu

100000 POWER TRAIN

Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hu

021600 SUSPENSION:FRONT:WHEEL BEARING

Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hu

040000 SERVICE BRAKES, AIR

Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in thi

030000 BRAKES (PWS)

Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or laks in the system.

060000 ENGINE (PWS)

Product Improvement: Introduction of longer refrigerant compressor discharge hose. Tests have shown that the changeover to the longer length has a positive impact on the hose life. Van Hool recommends therefore the use of this longer hose a

356000 EQUIPMENT ADAPTIVE/MOBILITY

Product Improvement: Introduction of longer refrigerant compressor discharge hose. Tests have shown that the changeover to the longer length has a positive impact on the hose life. Van Hool recommends therefore the use of this longer hose a

350000 EQUIPMENT

Product Improvement: Introduction of longer refrigerant compressor discharge hose. Tests have shown that the changeover to the longer length has a positive impact on the hose life. Van Hool recommends therefore the use of this longer hose a

350000 EQUIPMENT

Field Change Program: To install new transmission oil dipstick. Field experience has shown that on the above-mentioned vehicle type (CX35 with Cummins L9 engine) the sealing of the oil dipstick with regard to its tubing is inadequate, cause

356000 EQUIPMENT ADAPTIVE/MOBILITY

Field Change Program: To install new transmission oil dipstick. Field experience has shown that on the above-mentioned vehicle type (CX35 with Cummins L9 engine) the sealing of the oil dipstick with regard to its tubing is inadequate, cause

060000 ENGINE (PWS)

Field Change Program: To install new transmission oil dipstick. Field experience has shown that on the above-mentioned vehicle type (CX35 with Cummins L9 engine) the sealing of the oil dipstick with regard to its tubing is inadequate, cause

100000 POWER TRAIN

Field Change Program. To install new transmission oil dipstick. Field experience has shown that on the above-mentioned vehicle type the sealing of the oil dipstick with regard to its tubing is inadequate, causes oil leakage at the dipstick

200000 WHEELS

Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components suc

100000 POWER TRAIN

Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components suc

150000 SEAT BELTS

To change rigid seat belt buckles of aisle side passenger seats. Subject vehicles have passenger seats equipped with seat belt buckles of which the outer casing may fail. These casings are held in place by one plastic notch only. When subj

185000 VEHICLE SPEED CONTROL:CRUISE CONTROL

To retrofit with Adaptive Cruise Control (ACC). This product improvement bulletin is applicable to CX35 vehicles equipped with EPA2016 engine. Van Hool has released Adaptive Cruise Control (ACC) as an option for CX vehicles equipped with E

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

Transmission routine inspection on leaks. Van Hool has issued this bulletin to advise customers of specific areas to include in their routine inspections for the Allison WTB500 transmission. Filler tube/dipstick tub mounting. If broken or l

162700 STRUCTURE:BODY:TRUNK LID

Change weather strip mounting lip of luggage compartment door.

060000 ENGINE AND ENGINE COOLING

Service Information: New coolant for vehicles with EPA2016 engine: As from the units listed with EPA2016 engine, Van Hool will factory fill the cooling and heating system with ARTECO Havoline XLC Premix 50/50 coolant for Cummins and Detroi

070000 FUEL SYSTEM, GASOLINE

Service Information: New coolant for vehicles with EPA2016 engine: As from the units listed with EPA2016 engine, Van Hool will factory fill the cooling and heating system with ARTECO Havoline XLC Premix 50/50 coolant for Cummins and Detroi

080000 FUEL SYSTEM, DIESEL

Service Information: New coolant for vehicles with EPA2016 engine: As from the units listed with EPA2016 engine, Van Hool will factory fill the cooling and heating system with ARTECO Havoline XLC Premix 50/50 coolant for Cummins and Detroi

350000 EQUIPMENT

Field Change Program: To change 3/4" fitting in extinguishing agent distributor of fire suppression system On the above mentioned vehicles the straight ?? fitting in the extinguishing agent distributor must be changed. It has been determin

356000 EQUIPMENT ADAPTIVE/MOBILITY

Field Change Program: To change 3/4" fitting in extinguishing agent distributor of fire suppression system On the above mentioned vehicles the straight ?? fitting in the extinguishing agent distributor must be changed. It has been determin

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

Product Improvement: Introduction of new bearing for fan-drive idler pulley The cooling fan is driven from the engine crankshaft pulley by V-belts. The drive is provided with a tensioning device to make belt tension adjustment possible. As

126200 EXTERIOR LIGHTING:TURN SIGNAL:SWITCH

FIELD CHANGE PROGRAM: TO MODIFY FRONT TURN SIGNAL LAMPS INSTALLATION IT HAS BEEN DETERMINED THAT THE FRONT TURN SIGNAL LAMPS OF THE ABOVE MENTIONED VEHICLES SHOW FREQUENTLY WATER INTRUSION. INVESTIGATION HAS SHOWN THAT THE CONTACT SURFACE

010000 STEERING

Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20?C/-4?F). If the grease in the bevel gear becomes hard e

200000 WHEELS

Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20?C/-4?F). If the grease in the bevel gear becomes hard e

350000 EQUIPMENT

Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20?C/-4?F). If the grease in the bevel gear becomes hard e

356000 EQUIPMENT ADAPTIVE/MOBILITY

Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from ?unitized? to ?compact? bearings. In line with this change associated components such

350000 EQUIPMENT

Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from ?unitized? to ?compact? bearings. In line with this change associated components such

356000 EQUIPMENT ADAPTIVE/MOBILITY

Product Improvement: Introduction of ZF/BOSCH bevel gear in front axle steering system As from the cut in VINs onwards, Van Hool is using again a ZF/BOSCH manufactured bevel gear instead of a PAILTON bevel gear in the front axle steering s

010000 STEERING

Product Improvement: Introduction of ZF/BOSCH bevel gear in front axle steering system As from the cut in VINs onwards, Van Hool is using again a ZF/BOSCH manufactured bevel gear instead of a PAILTON bevel gear in the front axle steering s

980000 UNKNOWN OR OTHER

To change condenser fan relay 660752034 by relay 660762200.

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

To change condenser fan relay 660752034 by relay 660762200.

Year	Recalls	Complaints
2024	1	0	View
2023	1	0	View
2022	1	0	View
2021	2	0	View
2020	2	0	View
2019	2	0	View
2018	3	0	View
2017 (current)	2	1
2016	3	0	View

Model	Recalls	Complaints
A300K	0	0	View
A300K HYB	0	0	View
A300L	0	0	View
A330	0	0	View
A330FC	0	0	View
A508	0	0	View
AG300	0	0	View
AU138	0	0	View

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2017 VAN HOOL CX35

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