2009 TOYOTA HIGHLANDER HYBRID

5 recalls — 50 complaints

15V689000 Oct 22, 2015
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
Remedy: Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
1,814,284 vehicles affected
13V396000 Sep 4, 2013
HYBRID PROPULSION SYSTEM: INVERTER
Toyota is recalling certain model year 2006-2010 Highlander hybrid vehicles manufactured February 16, 2005, through July 29, 2010; and model year 2006-2008 Lexus RX400h vehicles manufactured February 23, 2005, through December 2, 2008. The Intelligent Power Module (IPM) inside the inverter module may contain transistors that have higher operating temperatures than the solder can support and the transistors may be heat damaged by the solder. If this occurs, various warning lamps, including the malfunction indicator lamp, slip indicator light, brake system warning light, and master warning light, will be illuminated on the instrument panel.
Remedy: Toyota will notify owners, and dealers will replace the IPM free of charge. Owners may contact Toyota at 1-800-331-4331. Vehicles that had their IPM replaced under recall 11V-342 are not affected by this campaign.
133,081 vehicles affected
13V014000 Jan 16, 2013
SEATS
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
3,235 vehicles affected
13V014000 Jan 16, 2013
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
3,235 vehicles affected
09V223000 Jun 15, 2009
EQUIPMENT:OTHER:LABELS
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
Remedy: TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
27,080 vehicles affected
ENGINE Jun 18, 2019
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING UP A HILL AT 20 MPH, THE VEHICLE STALLED AND THE ABS, TRACTION CONTROL, STEERING SYSTEM, AND BATTERY WARNING INDICATORS ILLUMINATED. IN ADDITION, "STOP VEHICLE IN A SAFE PLACE IMMEDIATELY" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE TO STOP THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ROYAL SOUTH TOYOTA (LOCATED AT 3115 S WALNUT ST, BLOOMINGTON, IN 47401, (812) 331-1100) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,842.
SERVICE BRAKES Jun 18, 2019
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING UP A HILL AT 20 MPH, THE VEHICLE STALLED AND THE ABS, TRACTION CONTROL, STEERING SYSTEM, AND BATTERY WARNING INDICATORS ILLUMINATED. IN ADDITION, "STOP VEHICLE IN A SAFE PLACE IMMEDIATELY" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE TO STOP THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ROYAL SOUTH TOYOTA (LOCATED AT 3115 S WALNUT ST, BLOOMINGTON, IN 47401, (812) 331-1100) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,842.
SERVICE BRAKES Mar 6, 2019
BRAKES FAILED SHORTLY AFTER THE ABS WARNING LIGHT WENT OFF. DEALER DIAGNOSED THIS AS A BREAK ACTUATOR ASSEMBLY FAILURE. IT LOOKS LIKE TOYOTA HAD A WARRANTY ENHANCEMENT PROGRAM FOR VEHICLE YEARS 2006-2007. HOWEVER, MY 2009 APPEARS TO BE HAVING EXACTLY THE SAME ISSUE, YET IT'S NOT COVERED BY THE PROGRAM. GIVEN THE SEVERITY OF THE PART FAILURE, IT'S NOT CLEAR WHY THIS IS NOT A RECALL... WE WERE LUCKY THAT NO ACCIDENT RESULTED FROM THIS FAILURE.
SERVICE BRAKES Jan 19, 2019
ONCE CAR WAS SITTING IN A LOT AND ANOTHER TIME, RUNNING ON HIGHWAY. ABS, BRAKE,TRACTION CONTROL, VSC LIGHTS CAME ON ALSO MESSAGE DISPLAY SAID ABS MESSAGE AND BRAKE MESSAGE. CODES FROM ABS DTC,S ARE ALL A C-0371, 1271 THROUGH 1278, 1281, 1346, & 1391. SEEMS TO BE SAME ISSUE AS THE '06-'07 HIGHLANDER HYBRIDS AND THE '04-'09 PRIUS. THERE WAS AN EXTENDED COVERAGE FOR THE BRAKE ACTUATOR ON THOSE VEHICLES. I HAVE BEEN READING MANY OTHER COMPLAINTS, SAME THINGS, WITH THE '09 HIGHLANDERS. LOOKS LIKE REPAIRS RANGE FROM $2500-$5000,WHICH IS RIDICULOUS.
FUEL/PROPULSION SYSTEM Jan 12, 2019
TAKATA RECALL- WHEN FUILING FROM THE PUMP, NUZZLES KEEP SHUTING OFF ITSELF LIKE THE TANK IS ALREADY FULL. ITS BEEN HAPPENING RECENTLY. AT THE SAME TIME, CHECK BREAK SYSTEM BY DELER START APPERING. IT TAKES 3 TO 4 PUSH TO START THE CAR AFTER THIS ERROR MESSAGE. SOMETIMES IT TAKES LONGER AND ESPECIALLY IT HAPPENS IN THE MORNING. TOOK TO DELER BUT THEY DID NOT FIND A CODE TO CHECK BUT THIS IS STILL HAPPENING.
SERVICE BRAKES Jan 12, 2019
TAKATA RECALL- WHEN FUILING FROM THE PUMP, NUZZLES KEEP SHUTING OFF ITSELF LIKE THE TANK IS ALREADY FULL. ITS BEEN HAPPENING RECENTLY. AT THE SAME TIME, CHECK BREAK SYSTEM BY DELER START APPERING. IT TAKES 3 TO 4 PUSH TO START THE CAR AFTER THIS ERROR MESSAGE. SOMETIMES IT TAKES LONGER AND ESPECIALLY IT HAPPENS IN THE MORNING. TOOK TO DELER BUT THEY DID NOT FIND A CODE TO CHECK BUT THIS IS STILL HAPPENING.
SERVICE BRAKES Oct 23, 2018
THE BRAKE SYSTEM COMPLETELY WENT OUT OF ORDER SUDDENLY, DURING THE MOTION IN THE STREET. ALTHOUGH THE BRAKE SYSTEM LIQUID WAS RENEWED IN TOYOTA CENTER JUST FEW DAYS AGO, FEW DAYS PRIOR TO REQUIRED SCHEDULED MAINTENANCE DATE. NOW THE PRICE OF THE BRAKE SYSTEM REPAIR IS CATASTROPHIC. AS I AM ASKING FOR ADVICE, ALL THE OTHER HIGHLANDER OWNERS COMPLAIN ABOUT THE SAME. THIS IS A BIG SHAME FOR TOYOTA
1 injured
SERVICE BRAKES Apr 18, 2018
ABS VSC AND BRAKE LIGHTS ARE ON - AS PER HARTFORD DEALER NEED TO REPLACE THESE PARTS 44050-48320 AND 47070-48020
SERVICE BRAKES Mar 16, 2018
ABS AND BRAKE MALFUNCTION LIGHT COMES ON. AUTO REPAIR SHOP TOLD ME THE ABS ACTUATOR NEEDS TO BE REPLACED AT A COST OF $3,500
SERVICE BRAKES Oct 16, 2017
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT THE ABS FAILED. THE VEHICLE WAS TAKEN TO ROBBINS TOYOTA OF TEXARKANA (6233 MALL DR, NASH, TX 75569 (903) 794-5121) WHERE IT WAS DIAGNOSED THAT THE ACCUMULATOR PART FAILED AND THE ACCUMULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. *LN THE CONSUMER STATED AN INDEPENDENT DIAGNOSTIC TEST FOUND THE ACTUATOR TO BE THE CAUSE OF THE FAILURE. *JS 5 WARNING LIGHTS ARE ILLUMINATED ON MY VEHICLE. 1) MASTER WARNING LIGHT 2) BRAKE SYSTEM WARNING LIGHT IN RED 3) BRAKE SYSTEM WARNING IN YELLOW 4) ABS WARNING LIGHT 5) LIGHT ABOVE ABS IN YELLOW, I CAN BE CONTACTED AT 903-280-0111 UPDATED 9/12/18*JB
SERVICE BRAKES Sep 5, 2017
WHEN APPLYING THE BRAKES, A "CROAKING" NOISE CAN BE HEARD AND VIBRATION FELT THROUGH THE BRAKE PEDAL. DEALER SAYS THE ABS ACTUATOR IS FAILING. IF IT FAILS, THE ABS WILL BE INACTIVE AND BRAKE PERFORMANCE WILL BE DIMINISHED. APPARENTLY TOYOTA IS AWARE IF THIS ISSUE ON 2006-2007 MODELS AS THEY HAVE EXTENDED THE WARRANTY FOR THE ABS ACTUATOR REPLACEMENT.
SERVICE BRAKES Jun 25, 2017
AT ROUGHLY 80K MILES, EVERY TIME I STARTED THE CAR, A "BRAKE MALFUNCTION" ALERT WOULD DISPLAY. MULTIPLE SENSORS ON THE ARE ILLUMINATED. THE BRAKES FEEL NORMAL, BUT RECENTLY I DID NOTICE SOME AUDIBLE NOISES WHEN I USE THE BRAKES. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE BRAKE ACTUATOR NEEDED TO BE REPLACED FOR AROUND 3200 W/ LABOR. AFTER DOING SOME RESEARCH, I FOUND THAT THIS SAME SYSTEM WAS RECALLED ON THE CAMRY HYBRID BUT NOT THE HIGHLANDER HYBRID, DESPITE MANY COMPLAINTS.IF THIS IS A MANUFACTURING DEFECT, IT IS A VERY DANGEROUS ONE THAT COULD CAUSE BRAKE FAILURE AND LEAD TO DEATH
SERVICE BRAKES May 3, 2017
WHILE BRAKING TO STOP CAR IN A SCHOOL PICK UP LINE, WARNING LIGHTS AND MESSAGES BEGAN FLASHING. WARNING LIGHTS STATED BRAKE MALFUNCTION, ABS SYSTEM ETC. DEALER RAN DIAGNOSTIC, STATED THERE IS AN INTERNAL LEAK OF BRAKE ACTUATOR, REPAIR COSTS $5500. LIGHTS WERE RESET AND 2 WEEKS LATER WHILE DRIVING LIGHTS AND WARNINGS CAME BACK ON. TOYOTA HAS RECALL FOR 2006 AND 2007 BUT NOT 2009.
UNKNOWN OR OTHER May 3, 2017
WHILE BRAKING TO STOP CAR IN A SCHOOL PICK UP LINE, WARNING LIGHTS AND MESSAGES BEGAN FLASHING. WARNING LIGHTS STATED BRAKE MALFUNCTION, ABS SYSTEM ETC. DEALER RAN DIAGNOSTIC, STATED THERE IS AN INTERNAL LEAK OF BRAKE ACTUATOR, REPAIR COSTS $5500. LIGHTS WERE RESET AND 2 WEEKS LATER WHILE DRIVING LIGHTS AND WARNINGS CAME BACK ON. TOYOTA HAS RECALL FOR 2006 AND 2007 BUT NOT 2009.
SERVICE BRAKES Nov 21, 2016
I WAS DRIVING 5 MPH AND MY BRAKES COMPLETELY WENT OUT. LUCKILY, SINCE IT WAS ON HALLOWEEN NIGHT WITH KIDS EVERYWHERE NO ONE WAS HURT. ABS WARNING LIGHTS CAME ON AND WARNING LIGHTS SAID TO PULL OVER AND TAKE TO MECHANIC. I HAD NO BRAKES AND COASTED HOME GOING 2MPH. IT WAS MY ABS ACTUATOR PUMP.
SERVICE BRAKES Nov 7, 2016
WHILE DRIVING FROM ORLANDO TO TAMPA FLORIDA MY WIFE HAD THE ABS BRAKE WARNING LIGHT CAME ON AND A WEIRD NOISE COMING UNDER THE VEHICLE. SHE WAS ABLE TO MAKE IT HOME AND WE TOOK THE CAR TO DEALER. THEY SAID WE NEEDED TO REPLACE THE BRAKE ACTUATOR AT A COST OF MORE THAN $3,400! WE CAN'T UNDERSTAND WHY SUCH A SMALL PART WOULD COST ABOUT A QUARTER OF THE VALUE OF THIS VEHICLE AND AFTER DOING SOME RESEARCH ONLINE I FOUND NUMEROUS OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM. THIS ISSUE REALLY NEEDS TO BE LOOKED INTO AND TOYOTA SHOULD ISSUE AN IMMEDIATE RECALL.
UNKNOWN OR OTHER Aug 26, 2016
I ARRIVE AT A PARKING LOT ON FLOWER AVENUE STRIP DRIVING SLOWLY INTO A PARKING SPACE IN FRONT OF A CLINIC, AT A VERY LOW SPEED, WHEN THE CAR SUDDENLY ACCELERATED--BY THE TIME I HIT THE BRAKES ATTEMPTING TO STOP, IT WAS IN THE OFFICE OF OF MATERNAL AND CHILD CARE, UNSTOPPABLE--FORTUNATELY, IT WAS ON A SUNDAY AFTERNOON AND THERE WERE NO EMPLOYEES OR PATIENTS IN THE RECEPTION AREA OF THE OFFICE...SUDDEN ACCELERATION WAS THE CAUSE OF THIS ACCIDENT. THIS CAR MUST BE RECALLED---I TOOK IT TO KOONS TOYOTA IN VIENNA, VIRGINIA-- WHERE I BOUGHT IT LAST OCTOBER--A 2009 TOYOTA HIGHLANDER...
Crash
VEHICLE SPEED CONTROL Aug 26, 2016
I ARRIVE AT A PARKING LOT ON FLOWER AVENUE STRIP DRIVING SLOWLY INTO A PARKING SPACE IN FRONT OF A CLINIC, AT A VERY LOW SPEED, WHEN THE CAR SUDDENLY ACCELERATED--BY THE TIME I HIT THE BRAKES ATTEMPTING TO STOP, IT WAS IN THE OFFICE OF OF MATERNAL AND CHILD CARE, UNSTOPPABLE--FORTUNATELY, IT WAS ON A SUNDAY AFTERNOON AND THERE WERE NO EMPLOYEES OR PATIENTS IN THE RECEPTION AREA OF THE OFFICE...SUDDEN ACCELERATION WAS THE CAUSE OF THIS ACCIDENT. THIS CAR MUST BE RECALLED---I TOOK IT TO KOONS TOYOTA IN VIENNA, VIRGINIA-- WHERE I BOUGHT IT LAST OCTOBER--A 2009 TOYOTA HIGHLANDER...
Crash
STRUCTURE:BODY Aug 26, 2016
I ARRIVE AT A PARKING LOT ON FLOWER AVENUE STRIP DRIVING SLOWLY INTO A PARKING SPACE IN FRONT OF A CLINIC, AT A VERY LOW SPEED, WHEN THE CAR SUDDENLY ACCELERATED--BY THE TIME I HIT THE BRAKES ATTEMPTING TO STOP, IT WAS IN THE OFFICE OF OF MATERNAL AND CHILD CARE, UNSTOPPABLE--FORTUNATELY, IT WAS ON A SUNDAY AFTERNOON AND THERE WERE NO EMPLOYEES OR PATIENTS IN THE RECEPTION AREA OF THE OFFICE...SUDDEN ACCELERATION WAS THE CAUSE OF THIS ACCIDENT. THIS CAR MUST BE RECALLED---I TOOK IT TO KOONS TOYOTA IN VIENNA, VIRGINIA-- WHERE I BOUGHT IT LAST OCTOBER--A 2009 TOYOTA HIGHLANDER...
Crash
SERVICE BRAKES Aug 17, 2016
ABS ACTUATOR NOISE WHEN DEPRESSING AND RELEASING BRAKES. MAY LEAD TO FAILED ABS SYSTEM.
ELECTRICAL SYSTEM Mar 1, 2016
ABS LIGHT ON WITH WARNING, BRAKES PERFORMING POORLY. THE ABS ACTUATOR ASSEMBLY AND BREAK PUMP FAILED REQUIRING REPLACEMENT WITH A COST OF OVER $3764 IN REPAIRS. THE TOYOTA CAMRY HYBRID HAD MILLIONS OF RECALLS FOR THE ABS ACTUATOR BUT THE HIGHLANDER HYBRID WAS CURRENTLY NOT ON RECALL. I OWN A 2000 TOYOTA 4 RUNNER WITH OVER 200,000 MILES AND NEVER HAD AN ABS ISSUE. THIS CAR IS ONLY 6 YEARS OLD AND SHOULDN'T REQUIRE THIS PROBLEM SO EARLY.
SERVICE BRAKES Mar 1, 2016
ABS LIGHT ON WITH WARNING, BRAKES PERFORMING POORLY. THE ABS ACTUATOR ASSEMBLY AND BREAK PUMP FAILED REQUIRING REPLACEMENT WITH A COST OF OVER $3764 IN REPAIRS. THE TOYOTA CAMRY HYBRID HAD MILLIONS OF RECALLS FOR THE ABS ACTUATOR BUT THE HIGHLANDER HYBRID WAS CURRENTLY NOT ON RECALL. I OWN A 2000 TOYOTA 4 RUNNER WITH OVER 200,000 MILES AND NEVER HAD AN ABS ISSUE. THIS CAR IS ONLY 6 YEARS OLD AND SHOULDN'T REQUIRE THIS PROBLEM SO EARLY.
ENGINE Nov 2, 2015
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING 30 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE LOST POWER AND FAILED TO ACCELERATE OR RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER IMMEDIATELY NOTICED THAT THE VEHICLE SEEMED TO CONSUME ABNORMAL QUANTITIES OF OIL. THE VEHICLE HAD AN OIL CHANGE A MONTH AND A HALF PRIOR TO THE FAILURE AND THE OIL METER MEASURED ONE QUART OF ENGINE OIL LEFT IN THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. SEVERAL MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
HYBRID PROPULSION SYSTEM Nov 2, 2015
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING 30 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE LOST POWER AND FAILED TO ACCELERATE OR RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER IMMEDIATELY NOTICED THAT THE VEHICLE SEEMED TO CONSUME ABNORMAL QUANTITIES OF OIL. THE VEHICLE HAD AN OIL CHANGE A MONTH AND A HALF PRIOR TO THE FAILURE AND THE OIL METER MEASURED ONE QUART OF ENGINE OIL LEFT IN THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. SEVERAL MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
SERVICE BRAKES Aug 18, 2015
BRAKE AND ABS WARNING LIGHTS CAME ON WHILE TRAVEL CITY SPEED (35-40MPH). NO NOTICEABLE BRAKING PROBLEM BUT ADVISED CAR IS UNSAFE TO DRIVE. DEALER SAYS THERE IS AN INTERNAL LEAK AND THE BRAKE ACTUATOR AND BOOSTER NEED TO BE REPLACED AT A COST OF $5,100 (MAINLY THE COST OF TOYOTA PARTS). THIS IS A SOCCER MOM CAR NO ROUGH DRIVING OR BRAKING...AND NO ACCIDENTS. I CALLED TOYOTA CUSTOMER EXPERIENCE AND THEY SAY THE PARTS ARE OUT OF WARRANTY. HOW DOES THESE TWO PARTS ACCOUNT FOR OVER 10% OF THE ORIGINAL VALUE OF THE CAR 6 YEARS AGO. SHOULDN'T I EXPECT MORE FROM TOYOTA?
HYBRID PROPULSION SYSTEM: INVERTER Dec 28, 2013
WE TOOK THE VEHICLE TO THE DEALER IN FOR A 5,000 MILE SERVICE MAINTENANCE. AFTER OUR SERVICE ADVISOR LOOKED OVER THE VEHICLE HE SAID WE NEEDED NEW SET OF TIRES AS THE CURRENT ONES WERE AT THE WEAR INDICATORS. OUR SERVICE ADVISOR ALSO SAID OUR VEHICLE WAS IN THE OPEN CAMPAIGN (NHTSA CAMPAIGN NUMBER: 13V396000) TO REPLACE THE INTELLIGENT POWER MODULE (IPM) IN THE VEHICLE HYBRID SYSTEM. THE SERVICE ADVISOR SAID IT WOULD TAKE ABOUT FOUR HOURS AND THERE WOULD BE NO CHARGE. SINCE THE REPLACEMENT OF THE IPM THE VEHICLE HAS EXPERIENCED A SIGNIFICANT DROP IN MPG. BEFORE THE REPLACEMENT OF THE IPM THE VEHICLE WAS AVERAGING 26 - 27 MPH IN THE CITY AND ABOUT 30 MPG (29.8 MPG HIGHEST) FREEWAY DRIVING. AFTER THE REPLACEMENT OF THE IPM THE VEHICLE IS AVERAGING 21 - 22 MPG IN THE CITY AND 24-25 ON THE FREEWAY. THIS IS A 5-6 MPG DECREASE. WE HAVE BEEN TOLD BY THE DEALER THE REPLACEMENT OF THE IPM HAS NOTHING TO DO WITH THE MPG AND IT IS BECAUSE OF THE WINTER MONTHS OUR MPG HAS DROP. I DO NOT BELIEVE THE WINTER MONTHS WOULD HAVE THIS MUCH EFFECT ON THE MPG. I HAVE DONE SOME ONLINE RESEARCH AND FOUND OTHER OWNERS HAVING THE EXACT SAME ISSUE AFTER THEIR IPM WAS REPLACED. *TR
FUEL/PROPULSION SYSTEM Dec 28, 2013
WE TOOK THE VEHICLE TO THE DEALER IN FOR A 5,000 MILE SERVICE MAINTENANCE. AFTER OUR SERVICE ADVISOR LOOKED OVER THE VEHICLE HE SAID WE NEEDED NEW SET OF TIRES AS THE CURRENT ONES WERE AT THE WEAR INDICATORS. OUR SERVICE ADVISOR ALSO SAID OUR VEHICLE WAS IN THE OPEN CAMPAIGN (NHTSA CAMPAIGN NUMBER: 13V396000) TO REPLACE THE INTELLIGENT POWER MODULE (IPM) IN THE VEHICLE HYBRID SYSTEM. THE SERVICE ADVISOR SAID IT WOULD TAKE ABOUT FOUR HOURS AND THERE WOULD BE NO CHARGE. SINCE THE REPLACEMENT OF THE IPM THE VEHICLE HAS EXPERIENCED A SIGNIFICANT DROP IN MPG. BEFORE THE REPLACEMENT OF THE IPM THE VEHICLE WAS AVERAGING 26 - 27 MPH IN THE CITY AND ABOUT 30 MPG (29.8 MPG HIGHEST) FREEWAY DRIVING. AFTER THE REPLACEMENT OF THE IPM THE VEHICLE IS AVERAGING 21 - 22 MPG IN THE CITY AND 24-25 ON THE FREEWAY. THIS IS A 5-6 MPG DECREASE. WE HAVE BEEN TOLD BY THE DEALER THE REPLACEMENT OF THE IPM HAS NOTHING TO DO WITH THE MPG AND IT IS BECAUSE OF THE WINTER MONTHS OUR MPG HAS DROP. I DO NOT BELIEVE THE WINTER MONTHS WOULD HAVE THIS MUCH EFFECT ON THE MPG. I HAVE DONE SOME ONLINE RESEARCH AND FOUND OTHER OWNERS HAVING THE EXACT SAME ISSUE AFTER THEIR IPM WAS REPLACED. *TR
SERVICE BRAKES Nov 25, 2013
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHEN THE LIGHT WAS ILLUMINATED, THE STOPPING DISTANCE WOULD INCREASE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS 4,300 UPDATED 01/07/2014 *LJ ALSO, THE AIR BAG LIGHT ILLUMINATED. THE DEALER REPLACED A SENSOR
AIR BAGS Nov 25, 2013
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHEN THE LIGHT WAS ILLUMINATED, THE STOPPING DISTANCE WOULD INCREASE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS 4,300 UPDATED 01/07/2014 *LJ ALSO, THE AIR BAG LIGHT ILLUMINATED. THE DEALER REPLACED A SENSOR
ENGINE Sep 21, 2013
DRIVING ABOUT 40MPH WENT TO ACCELERATE AND THE WHOLE CAR STOPPED RESPONDING TO ANYTHING. COULDN'T DRIVE IT AT ALL, WAS ABLE TO LIMP TO SIDE OF ROAD, AT FIRST COULDN'T TURN VEHICLE OFF. ONCE ABLE TO TURN OFF AND BACK ON CAR WOULD DRIVE. WARNING MESSAGES CAME ON "CHECK BRAKE SYSTEM-HAVE YOUR VEHICLE CHECKED BY DEALER IMMEDIATELY" AND THEN "CHECK HYBRID SYSTEM-STOP THE VEHICLE IN A SAFE PLACE (AS IF I HAD A CHOICE SINCE THE VEHICLE STOPPED ITSELF0, IMMEDIATELY CONTACT DEALER" HAD IT TOWED TO DEALER WHO DID A CHECK AND INFORMED ME THAT THE PROBLEM IS A PART OF THE MOST RECENT RECALL HOWEVER THEY DO NOT HAVE THE PARTS AS OF YET AND ARENT SURE WHEN THEY ARE GOING TO GET THEM.
HYBRID PROPULSION SYSTEM: INVERTER Feb 25, 2013
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE CHECK HYBRID SYSTEM WARNING LIGHT ILLUMINATED THEN THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE HYBRID INVERTER WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED TWO MORE TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. UPDATED 6/21/13 *CN UPDATED 07/18/2013 *JS
ENGINE Oct 15, 2012
DEPRESSED ACCELERATOR AFTER BEING STOPPED AT TRAFFIC LIGHT. CAR JERKED FORWARD, STOPPED AND WOULD NOT RESTART. WARNING MESSAGES FOR THE HYBRID SYSTEM (MESSAGE WAS 'STOP IMMEDIATELY AND NOTIFY DEALER'), BRAKE SYSTEM AND 4 WHEEL DRIVE. CAR WAS TOWED TO DEALER WHO DETERMINED IT WAS FAILURE OF HYBRID INVERTER REQUIRING COMPLETE REPLACEMENT. I'M CONCERNED BECAUSE THIS SOUND SIMILAR TO ISSUES REPORTED FOR 2006 AND 2007 HIGHLANDER MODELS. *TR
POWER TRAIN Oct 15, 2012
DEPRESSED ACCELERATOR AFTER BEING STOPPED AT TRAFFIC LIGHT. CAR JERKED FORWARD, STOPPED AND WOULD NOT RESTART. WARNING MESSAGES FOR THE HYBRID SYSTEM (MESSAGE WAS 'STOP IMMEDIATELY AND NOTIFY DEALER'), BRAKE SYSTEM AND 4 WHEEL DRIVE. CAR WAS TOWED TO DEALER WHO DETERMINED IT WAS FAILURE OF HYBRID INVERTER REQUIRING COMPLETE REPLACEMENT. I'M CONCERNED BECAUSE THIS SOUND SIMILAR TO ISSUES REPORTED FOR 2006 AND 2007 HIGHLANDER MODELS. *TR
ELECTRICAL SYSTEM Oct 15, 2012
DEPRESSED ACCELERATOR AFTER BEING STOPPED AT TRAFFIC LIGHT. CAR JERKED FORWARD, STOPPED AND WOULD NOT RESTART. WARNING MESSAGES FOR THE HYBRID SYSTEM (MESSAGE WAS 'STOP IMMEDIATELY AND NOTIFY DEALER'), BRAKE SYSTEM AND 4 WHEEL DRIVE. CAR WAS TOWED TO DEALER WHO DETERMINED IT WAS FAILURE OF HYBRID INVERTER REQUIRING COMPLETE REPLACEMENT. I'M CONCERNED BECAUSE THIS SOUND SIMILAR TO ISSUES REPORTED FOR 2006 AND 2007 HIGHLANDER MODELS. *TR
TIRES Jan 21, 2011
THE TIRES ON MY 2009 TOYOTA HIGHLANDER HYBRID FAILED AND HAD TO BE REPLACED. THE CAR WAS UNSAFE TO DRIVE IN THE SNOW EVEN THOUGH IT WAS AN ALL WHEEL DRIVE VEHICLE. *TR
SERVICE BRAKES, ELECTRIC Jun 3, 2010
RIGHT FRONT BRAKE "CLANKS" WHEN BRAKE PEDAL IS PRESSED FAIRLY HARD. DEALER CLAIMS THIS IS NORMAL FOR HIGHLANDERS AND THAT HIS ENTIRE INVENTORY EXHIBITS THE SAME SYMPTOMS. (START LAST YEAR AND CONTINUES; COMMENTS ARE FROM DEALER TODAY -- JUNE 3, 2010.) *TR
ENGINE AND ENGINE COOLING May 28, 2010
2009 TOYOTA HIGHLANDER HYBRID. WE HAVE SEVERAL SAFETY RELATED COMPLAINTS: 1. MY WIFE HAS NEVER HAD AN ACCIDENT & TO OUR RECOLLECTION HAS NEVER HAD A TRAFFIC TICKET. SHE HAD A MINOR UNINTENDED ACCELERATION AND SHE TAPPED THE TRUCK IN FRONT OF HER. SHE TOOK HER FOOT OFF THE BRAKE & THE CAR LURCHED FORWARD. THE DEALER SAID IT WAS NOT INVOLVED IN A RECALL BUT THE TOYOTA WEBSITE SAYS IT IS INVOLVED IN A FLOOR MATT RECALL. I'VE THROWN THE MATT IN THE REAR CARGO AREA. 2. OUR GARAGE IS ATTACHED TO OUR HOUSE WITH OUR BEDROOM ABOVE THE GARAGE. WITH 3 KIDS, BOTH MY WIFE AND I HAVE BEEN DISTRACTED LEAVING THE CAR IN THE GARAGE TO UNLOAD GROCERIES OR HELP THE CHILDREN. WHEN ON ELECTRIC POWER WE HAVE NEGLECTED TO TURN OFF THE IGNITION SINCE THE CAR IS SILENT. ONLY WHEN THE CARBON-MONOXIDE DETECTOR SOUNDED IN OUR GARAGE DID WE REALIZE THE ENGINE HAD STARTED WHILE WE WERE IN THE HOUSE. WE THINK THIS COULD BE DEADLY TO OTHER FAMILIES WITHOUT CARBON MONOXIDE ALARMS WHO MAY ALSO FORGET TO TURN OFF THE ENGINE WHEN PARKED IN AN ATTACHED GARAGE WHILE ON ELECTRIC POWER. 3. THE DRIVER'S SEAT-BELT HAS BROKEN AND YOU CAN ONLY FASTEN IT BY MAKING A SPECIAL EFFORT TO DEPRESS THE BUTTON AND HOLD IT WHILE INSERTING THE BUCKLE. NORMALLY YOU SIMPLY INSERT THE BUCKLE TO FASTENIT. THE CAR HAS MANY OTHER "ISSUES" THAT ARE NOT SAFETY RELATED. UNFORTUNATELY, WE BELIEVE OUR INSURANCE COMPANY WILL SETTLE MY WIFE'S OTHERWISE UNEVENTFUL "TAPPING" OF A TRUCK FROM THE UNINTENDED ACCELERATION AND CHARGE THIS LIKELY BOGUS INJURY CLAIM BY THE TRUCK DRIVER AGAINST OUR POLICY. *TR
SEAT BELTS May 28, 2010
2009 TOYOTA HIGHLANDER HYBRID. WE HAVE SEVERAL SAFETY RELATED COMPLAINTS: 1. MY WIFE HAS NEVER HAD AN ACCIDENT & TO OUR RECOLLECTION HAS NEVER HAD A TRAFFIC TICKET. SHE HAD A MINOR UNINTENDED ACCELERATION AND SHE TAPPED THE TRUCK IN FRONT OF HER. SHE TOOK HER FOOT OFF THE BRAKE & THE CAR LURCHED FORWARD. THE DEALER SAID IT WAS NOT INVOLVED IN A RECALL BUT THE TOYOTA WEBSITE SAYS IT IS INVOLVED IN A FLOOR MATT RECALL. I'VE THROWN THE MATT IN THE REAR CARGO AREA. 2. OUR GARAGE IS ATTACHED TO OUR HOUSE WITH OUR BEDROOM ABOVE THE GARAGE. WITH 3 KIDS, BOTH MY WIFE AND I HAVE BEEN DISTRACTED LEAVING THE CAR IN THE GARAGE TO UNLOAD GROCERIES OR HELP THE CHILDREN. WHEN ON ELECTRIC POWER WE HAVE NEGLECTED TO TURN OFF THE IGNITION SINCE THE CAR IS SILENT. ONLY WHEN THE CARBON-MONOXIDE DETECTOR SOUNDED IN OUR GARAGE DID WE REALIZE THE ENGINE HAD STARTED WHILE WE WERE IN THE HOUSE. WE THINK THIS COULD BE DEADLY TO OTHER FAMILIES WITHOUT CARBON MONOXIDE ALARMS WHO MAY ALSO FORGET TO TURN OFF THE ENGINE WHEN PARKED IN AN ATTACHED GARAGE WHILE ON ELECTRIC POWER. 3. THE DRIVER'S SEAT-BELT HAS BROKEN AND YOU CAN ONLY FASTEN IT BY MAKING A SPECIAL EFFORT TO DEPRESS THE BUTTON AND HOLD IT WHILE INSERTING THE BUCKLE. NORMALLY YOU SIMPLY INSERT THE BUCKLE TO FASTENIT. THE CAR HAS MANY OTHER "ISSUES" THAT ARE NOT SAFETY RELATED. UNFORTUNATELY, WE BELIEVE OUR INSURANCE COMPANY WILL SETTLE MY WIFE'S OTHERWISE UNEVENTFUL "TAPPING" OF A TRUCK FROM THE UNINTENDED ACCELERATION AND CHARGE THIS LIKELY BOGUS INJURY CLAIM BY THE TRUCK DRIVER AGAINST OUR POLICY. *TR
EQUIPMENT ADAPTIVE/MOBILITY May 28, 2010
2009 TOYOTA HIGHLANDER HYBRID. WE HAVE SEVERAL SAFETY RELATED COMPLAINTS: 1. MY WIFE HAS NEVER HAD AN ACCIDENT & TO OUR RECOLLECTION HAS NEVER HAD A TRAFFIC TICKET. SHE HAD A MINOR UNINTENDED ACCELERATION AND SHE TAPPED THE TRUCK IN FRONT OF HER. SHE TOOK HER FOOT OFF THE BRAKE & THE CAR LURCHED FORWARD. THE DEALER SAID IT WAS NOT INVOLVED IN A RECALL BUT THE TOYOTA WEBSITE SAYS IT IS INVOLVED IN A FLOOR MATT RECALL. I'VE THROWN THE MATT IN THE REAR CARGO AREA. 2. OUR GARAGE IS ATTACHED TO OUR HOUSE WITH OUR BEDROOM ABOVE THE GARAGE. WITH 3 KIDS, BOTH MY WIFE AND I HAVE BEEN DISTRACTED LEAVING THE CAR IN THE GARAGE TO UNLOAD GROCERIES OR HELP THE CHILDREN. WHEN ON ELECTRIC POWER WE HAVE NEGLECTED TO TURN OFF THE IGNITION SINCE THE CAR IS SILENT. ONLY WHEN THE CARBON-MONOXIDE DETECTOR SOUNDED IN OUR GARAGE DID WE REALIZE THE ENGINE HAD STARTED WHILE WE WERE IN THE HOUSE. WE THINK THIS COULD BE DEADLY TO OTHER FAMILIES WITHOUT CARBON MONOXIDE ALARMS WHO MAY ALSO FORGET TO TURN OFF THE ENGINE WHEN PARKED IN AN ATTACHED GARAGE WHILE ON ELECTRIC POWER. 3. THE DRIVER'S SEAT-BELT HAS BROKEN AND YOU CAN ONLY FASTEN IT BY MAKING A SPECIAL EFFORT TO DEPRESS THE BUTTON AND HOLD IT WHILE INSERTING THE BUCKLE. NORMALLY YOU SIMPLY INSERT THE BUCKLE TO FASTENIT. THE CAR HAS MANY OTHER "ISSUES" THAT ARE NOT SAFETY RELATED. UNFORTUNATELY, WE BELIEVE OUR INSURANCE COMPANY WILL SETTLE MY WIFE'S OTHERWISE UNEVENTFUL "TAPPING" OF A TRUCK FROM THE UNINTENDED ACCELERATION AND CHARGE THIS LIKELY BOGUS INJURY CLAIM BY THE TRUCK DRIVER AGAINST OUR POLICY. *TR
VEHICLE SPEED CONTROL May 28, 2010
2009 TOYOTA HIGHLANDER HYBRID. WE HAVE SEVERAL SAFETY RELATED COMPLAINTS: 1. MY WIFE HAS NEVER HAD AN ACCIDENT & TO OUR RECOLLECTION HAS NEVER HAD A TRAFFIC TICKET. SHE HAD A MINOR UNINTENDED ACCELERATION AND SHE TAPPED THE TRUCK IN FRONT OF HER. SHE TOOK HER FOOT OFF THE BRAKE & THE CAR LURCHED FORWARD. THE DEALER SAID IT WAS NOT INVOLVED IN A RECALL BUT THE TOYOTA WEBSITE SAYS IT IS INVOLVED IN A FLOOR MATT RECALL. I'VE THROWN THE MATT IN THE REAR CARGO AREA. 2. OUR GARAGE IS ATTACHED TO OUR HOUSE WITH OUR BEDROOM ABOVE THE GARAGE. WITH 3 KIDS, BOTH MY WIFE AND I HAVE BEEN DISTRACTED LEAVING THE CAR IN THE GARAGE TO UNLOAD GROCERIES OR HELP THE CHILDREN. WHEN ON ELECTRIC POWER WE HAVE NEGLECTED TO TURN OFF THE IGNITION SINCE THE CAR IS SILENT. ONLY WHEN THE CARBON-MONOXIDE DETECTOR SOUNDED IN OUR GARAGE DID WE REALIZE THE ENGINE HAD STARTED WHILE WE WERE IN THE HOUSE. WE THINK THIS COULD BE DEADLY TO OTHER FAMILIES WITHOUT CARBON MONOXIDE ALARMS WHO MAY ALSO FORGET TO TURN OFF THE ENGINE WHEN PARKED IN AN ATTACHED GARAGE WHILE ON ELECTRIC POWER. 3. THE DRIVER'S SEAT-BELT HAS BROKEN AND YOU CAN ONLY FASTEN IT BY MAKING A SPECIAL EFFORT TO DEPRESS THE BUTTON AND HOLD IT WHILE INSERTING THE BUCKLE. NORMALLY YOU SIMPLY INSERT THE BUCKLE TO FASTENIT. THE CAR HAS MANY OTHER "ISSUES" THAT ARE NOT SAFETY RELATED. UNFORTUNATELY, WE BELIEVE OUR INSURANCE COMPANY WILL SETTLE MY WIFE'S OTHERWISE UNEVENTFUL "TAPPING" OF A TRUCK FROM THE UNINTENDED ACCELERATION AND CHARGE THIS LIKELY BOGUS INJURY CLAIM BY THE TRUCK DRIVER AGAINST OUR POLICY. *TR
ELECTRONIC STABILITY CONTROL (ESC) May 3, 2010
IN EARLY FEBRUARY 2010 DURING HEAVY SNOWFALL, I LOST PARTIAL TRACTION IN MY ALL-WHEEL-DRIVE (AWD), 2009 TOYOTA HIGHLANDER HYBRID WHILE DRIVING UP THE STEEP STREET TO MY HOME. WHEN THE TRACTION LOSS OCCURRED, ALL POWER FROM THE GAS ENGINE AND THE FRONT AND REAR WHEEL ELECTRIC MOTORS WAS CUT OFF BY THE COMPUTERIZED VEHICLE STABILITY CONTROL (VSC)/TRACTION CONTROL (TRAC) SYSTEM. THE LOSS OF POWER TO ALL FOUR WHEELS RESULTED IN THE VEHICLE SKIDDING PERPENDICULAR TO THE STREET AND THEN SLIDING SIDEWAYS DOWN THE MOUNTAIN ABOUT 200 FEET. THAT SITUATION HAPPENED TWICE. BY HAVING NO POWER TO ANY OF THE FOUR WHEELS, I WAS UNABLE TO STEER THE VEHICLE INTO THE SKID AND HAD ABSOLUTELY NO CONTROL OF IT. THIS MEANT THAT WHEN THE AWL WAS NEEDED MOST, THE VEHICLE BECAME NO WHEEL DRIVE. THERE IS A SERIOUS FLAW IN THE ENGINEERING DESIGN. REGARDLESS OF THE REASON BEHIND THE PHENOMENON, IT CONSTITUTES A SERIOUS SAFETY DEFECT THAT COULD CAUSE PEOPLE TO BE SERIOUSLY INJURED OR KILLED. I HAVE CONTACTED TOYOTA MOTOR SALES (TMS) IN CA AND MY LOCAL TOYOTA DEALER. BOTH TOLD ME THAT THE PROBLEM WOULD HAVE TO BE DUPLICATED BY A DEALER TECH BEFORE ANY RESOLUTION COULD BE INITIATED. SO, THE NEXT AND LAST TIME IT SNOWED HERE I CONTACTED THE SERVICE MGR WHO TOLD HIS SHOP WAS CLOSED BECAUSE OF THE SNOW AND NO ONE WAS AVAILABLE TO TEST DRIVE MY VEHICLE. BASICALLY, I HAVE BEEN IGNORED BY TMS AND THE DEALER IN HOPES THAT I WILL DROP MY COMPLAINT. I PREVIOUSLY REPORTED THE COMPLAINT AS ODI #10314563 VIA A TELEPHONE CALL. THE LADY WHO TOOK MY CALL ENTERED IT WITH INCORRECT INFORMATION. NHTSA HAS NOT CONTACTED ME REGARDING AN INVESTIGATION OF THE INCIDENT, AND I AM HEREBY REQUESTING SUCH CONTACT AND FOLLOW-UP. UPDATED IVOQ 08/04/10 *TR
TRACTION CONTROL SYSTEM May 3, 2010
IN EARLY FEBRUARY 2010 DURING HEAVY SNOWFALL, I LOST PARTIAL TRACTION IN MY ALL-WHEEL-DRIVE (AWD), 2009 TOYOTA HIGHLANDER HYBRID WHILE DRIVING UP THE STEEP STREET TO MY HOME. WHEN THE TRACTION LOSS OCCURRED, ALL POWER FROM THE GAS ENGINE AND THE FRONT AND REAR WHEEL ELECTRIC MOTORS WAS CUT OFF BY THE COMPUTERIZED VEHICLE STABILITY CONTROL (VSC)/TRACTION CONTROL (TRAC) SYSTEM. THE LOSS OF POWER TO ALL FOUR WHEELS RESULTED IN THE VEHICLE SKIDDING PERPENDICULAR TO THE STREET AND THEN SLIDING SIDEWAYS DOWN THE MOUNTAIN ABOUT 200 FEET. THAT SITUATION HAPPENED TWICE. BY HAVING NO POWER TO ANY OF THE FOUR WHEELS, I WAS UNABLE TO STEER THE VEHICLE INTO THE SKID AND HAD ABSOLUTELY NO CONTROL OF IT. THIS MEANT THAT WHEN THE AWL WAS NEEDED MOST, THE VEHICLE BECAME NO WHEEL DRIVE. THERE IS A SERIOUS FLAW IN THE ENGINEERING DESIGN. REGARDLESS OF THE REASON BEHIND THE PHENOMENON, IT CONSTITUTES A SERIOUS SAFETY DEFECT THAT COULD CAUSE PEOPLE TO BE SERIOUSLY INJURED OR KILLED. I HAVE CONTACTED TOYOTA MOTOR SALES (TMS) IN CA AND MY LOCAL TOYOTA DEALER. BOTH TOLD ME THAT THE PROBLEM WOULD HAVE TO BE DUPLICATED BY A DEALER TECH BEFORE ANY RESOLUTION COULD BE INITIATED. SO, THE NEXT AND LAST TIME IT SNOWED HERE I CONTACTED THE SERVICE MGR WHO TOLD HIS SHOP WAS CLOSED BECAUSE OF THE SNOW AND NO ONE WAS AVAILABLE TO TEST DRIVE MY VEHICLE. BASICALLY, I HAVE BEEN IGNORED BY TMS AND THE DEALER IN HOPES THAT I WILL DROP MY COMPLAINT. I PREVIOUSLY REPORTED THE COMPLAINT AS ODI #10314563 VIA A TELEPHONE CALL. THE LADY WHO TOOK MY CALL ENTERED IT WITH INCORRECT INFORMATION. NHTSA HAS NOT CONTACTED ME REGARDING AN INVESTIGATION OF THE INCIDENT, AND I AM HEREBY REQUESTING SUCH CONTACT AND FOLLOW-UP. UPDATED IVOQ 08/04/10 *TR
SERVICE BRAKES, HYDRAULIC Apr 15, 2010
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING AT SPEEDS OF 15 MPH AND APPLYING THE BRAKES ON A ROUGH ROAD SURFACE, THERE WAS A DELAY IN BRAKE APPLICATION. THE VEHICLE DID COME TO A STOP AFTER MOMENTARY HESITATION. THE DEALER HAD NOT YET BEEN CONTACTED TO REPORT THE FAILURES. THE FAILURE MILEAGE WAS 5,600 AND THE CURRENT MILEAGE IS 6,858. UPDATED 05/19/10. *LJ
ELECTRICAL SYSTEM:12V/24V/48V BATTERY Apr 15, 2010
2009 TOYOTA HIGHLANDER HYBRID. CONSUMER STATES ISSUES WITH BATTERY. *TGW THE CONSUMER STATED WHEN HE WENT TO START THE VEHICLE, THE BATTERY WAS DEAD. THE TOW TRUCK DRIVER INFORMED THE CONSUMER HE NEEDED A NEW BATTERY. WHEN THE CONSUMER ARRIVED TO THE DEALER, HE WAS TOLD THERE WAS NOTHING WRONG WITH THE BATTERY AND THEY REFUSED TO PUT A NEW BATTERY IN THE VEHICLE. LESS THAN TWO MONTHS LATER, THE CONSUMER WENT TO START THE VEHICLE AND AGAIN THE BATTERY WAS DEAD. THE DEALER AGAIN, DENIED HIS REQUEST FOR A NEW BATTERY. THE DEALER INFORMED THE CONSUMER HE NEEDED TO DO MORE HIGHWAY DRIVING AND THAT WOULD TAKE CARE OF THE PROBLEM. THE CONSUMER STATED HE DID MORE HIGHWAY DRIVING, BUT AGAIN, THE BATTERY DIED. THE CONSUMER WAS DENIED A NEW BATTERY FOR THE THIRD TIME. *JB
SERVICE BRAKES, ELECTRIC Mar 5, 2010
TOYOTA HIGHLANDER HYBRID 2009 BRAKES FADE FOR A BRIEF BUT NOTICEABLE MOMENT WHEN BRAKING. SOMETIMES IT IS MORE PRONOUNCED THAN OTHERS BUT IS SIMILAR TO THE OTHER COMPLAINTS I HAVE SEEN RE THIS SAME THING ON THIS SITE. WHILE TO SOME IT MAY FEEL LIKE A SLIGHT ACCELERATION IT IS MORE LIKE THERE IS A SUDDEN RELEASE OF BRAKE PRESSURE AND THEN IT COMES BACK. *TR
SERVICE BRAKES, ELECTRIC Mar 4, 2010
TOYOTA HYBRIDS SURGE WHEN BRAKING. I TOOK THE CAR IN TWICE TO THE DEALER. THE DEALER TOLD ME THEY WERE AWARE OF THE SURGE. IT OCCURS WHEN THE CAR IS BRAKING AND THE CAR GOES FROM GAS TO CHARGING THE BATTERY. *TR
TIRES Feb 14, 2010
FACTORY INSTALLED TIRES BY MANY 2009 HIGHLANDER OWNERS HAVE REPORTED PREMATURE AND DANGEROUS TREAD WEAR. *TR
SERVICE BRAKES, ELECTRIC Feb 14, 2010
WE ARE HAVING THE SAME ISSUES WITH OUR 2009 TOYOTA HIGHLANDER HYBRID AS BEEN REPORTED IN THE TOYOTA PRIUS RECALL. AT TIME THE BRAKING SEEMS TO STOP FOR LESS THAN A SECOND. *TR
SERVICE BRAKES, HYDRAULIC Feb 10, 2010
2009 TOYOTA HIGHLANDER HYBRID. I HAD NOTICED BRAKING ISSUES AND HEARD ABOUT THE PRIUS RECALL. THIS DESCRIBES EXACTLY THE ISSUE I AM EXPERIENCING WITH MY BRAKES. FROM THE TOYOTA PRIUS 2010 RECALL: "SOME OWNERS HAVE REPORTED EXPERIENCING INCONSISTENT BRAKE FEEL DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES WHEN THE ANTI-LOCK BRAKE SYSTEM (ABS) IS ACTIVATED IN AN EFFORT TO MAINTAIN TIRE TRACTION." *TR
SERVICE BRAKES, HYDRAULIC Feb 9, 2010
TL*THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHEN BRAKING AT LOW SPEEDS, THE BRAKE WOULD RELEASE ON ITS OWN AT A DISTANCE; HOWEVER, WHEN HIS SPEED INCREASED THE BRAKES PERFORMED NORMALLY. THE FAILURE OCCURRED MORE FREQUENTLY WHEN HE APPROACHED A STOP SIGN IN COLDER WEATHER. THE DEALER TOLD HIM THAT THE BRAKING SYSTEM SENT POWER TO THE BATTERY AND THE FAILURE WAS NORMAL. HE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE CURRENT MILEAGE WAS 7,773. THE FAILURE MILEAGE WAS APPROXIMATELY 100.