2021 RAM PROMASTER CITY
3 recalls, 6 complaints - 76 TSBs
21V728000 Sep 21, 2021
EXTERIOR LIGHTING:TURN SIGNAL
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbe... Read more
Consequence
The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Remedy
Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
21V699000 Sep 9, 2021
SEAT BELTS
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Fede... Read more
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
21V147000 Mar 9, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Consequence
The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Remedy
FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Complaint Statistics
6 total complaints
1 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| EQUIPMENT | 1 |
| SEAT BELTS | 1 |
| EXTERIOR LIGHTING | 1 |
| ENGINE | 1 |
| FUEL SYSTEM, GASOLINE | 1 |
| SEATS | 1 |
FUEL SYSTEM, GASOLINE
Dec 12, 2024
Incident date: Nov 25, 2024
The contact owns a 2015 Mazda Mazda6. The contact stated that after refueling, the odor of fuel was present inside and outside the vehicle. The contact stated that there was fuel leaking underneath the rear driver's side of the vehicle. The contact stated that the failure occurred whenever there was... Read more
SEATS
Dec 12, 2024
Incident date: Sep 13, 2024
On 12/09/2024, I got into the vehicle, sat in the driver seat, turned the ignition on, and then immediately, the driver seat adaptive headrest popped open hitting the back of my head forcefully. I looked inside the headrest and it appears that there are two plastic pieces that cracked and broke apa... Read more
1 injured
ENGINE
Apr 3, 2022
Incident date: Mar 31, 2022
Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. Safety - issue was noticed before enough damage was done to be ... Read more
SEAT BELTS
Dec 30, 2021
Incident date: Nov 16, 2021
The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts) how... Read more
EXTERIOR LIGHTING
Dec 30, 2021
Incident date: Nov 16, 2021
The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts) how... Read more
EQUIPMENT
Sep 20, 2021
Incident date: Sep 19, 2021
Two instances of rooftop tent opening without human interaction. Incident 1 // 9-17-21: Vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind. Incident 2 // 9-19-21: When driving approximately 65 mph (cruise control) on Interstate 40 in Arizona, the... Read more
NHTSA Safety Ratings, 2021 RAM PROMASTER CITY
2021 Ram ProMaster City VAN FWD
| Category | Rating |
|---|---|
| Rollover Risk | 0.0% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | No |
| Lane Departure Warning | No |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
EPA Fuel Economy, 2021 RAM PROMASTER CITY
| Trim / Engine | City MPG | Highway MPG | Combined MPG | Fuel Type | Annual Fuel Cost |
|---|---|---|---|---|---|
| 2.4L 4-cyl, Automatic 9-spd (Front-Wheel Drive) | 21.0 | 28.0 | 24.0 | Regular | $2,550 |
CO2 Emissions: 374.0 g/mile (Special Purpose Vehicle 2WD)
Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.
Technical Service Bulletins, 2021 RAM PROMASTER CITY
76 manufacturer communications from 41 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 14 |
| 060000 ENGINE AND ENGINE COOLING | 9 |
| 100000 POWER TRAIN | 5 |
| 160000 STRUCTURE | 5 |
| 350000 EQUIPMENT | 5 |
| 138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM | 3 |
| 353000 EQUIPMENT:ELECTRICAL | 3 |
| 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) | 3 |
S1408000384
Jan 10, 2024
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
9100229
Sep 20, 2023
020000 SUSPENSION
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
9100226
Sep 15, 2023
110000 ELECTRICAL SYSTEM
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing
9100226
Sep 15, 2023
114000 ELECTRICAL SYSTEM:WIRING
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing
93120
Aug 30, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
93023
Aug 30, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
2400623
Aug 24, 2023
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A/C Diagnostic LOP Change
9100196
Jul 27, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
2400623
Jun 30, 2023
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
0700723
May 18, 2023
060000 ENGINE AND ENGINE COOLING
Water Quality When Mixed With Engine Coolant
9100142
Apr 25, 2023
135000 VISIBILITY:REARVIEW MIRRORS/DEVICES
Mirror
1804823
Apr 15, 2023
350000 EQUIPMENT
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
1804823
Apr 15, 2023
060000 ENGINE AND ENGINE COOLING
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
S1408000384
Feb 14, 2023
110000 ELECTRICAL SYSTEM
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
9100008
Nov 10, 2022
110000 ELECTRICAL SYSTEM
Telematic box module 2
9100096
Nov 4, 2022
121000 EXTERIOR LIGHTING:HEADLIGHTS
Base Headlamp Bright, Base Headlamp Black
9100096
Nov 4, 2022
120000 EXTERIOR LIGHTING
Base Headlamp Bright, Base Headlamp Black
3100122
Aug 19, 2022
163200 STRUCTURE:INTERIOR PANELS:DOOR
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding
3100122
Aug 19, 2022
980000 UNKNOWN OR OTHER
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding
3100122
Aug 19, 2022
160000 STRUCTURE
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding
3100122
Aug 19, 2022
160000 STRUCTURE
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding
3100122
Aug 19, 2022
160000 STRUCTURE
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding
18-018-22
May 19, 2022
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn
18-018-22
May 19, 2022
110000 ELECTRICAL SYSTEM
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn
18-018-22
May 19, 2022
356000 EQUIPMENT ADAPTIVE/MOBILITY
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn
18-018-22
May 19, 2022
102900 POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn
S2209000004
Apr 2, 2022
060000 ENGINE AND ENGINE COOLING
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
S2209000004
Apr 2, 2022
350000 EQUIPMENT
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
S2208000073
Mar 17, 2022
061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
S2208000073
Mar 17, 2022
100000 POWER TRAIN
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
S2208000073
Mar 17, 2022
110000 ELECTRICAL SYSTEM
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
S2208000073
Mar 17, 2022
980000 UNKNOWN OR OTHER
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
S2208000073
Mar 17, 2022
115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
S1708000118
Mar 9, 2022
353000 EQUIPMENT:ELECTRICAL
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
S1708000118
Mar 9, 2022
114710 ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
S1708000118
Mar 9, 2022
980000 UNKNOWN OR OTHER
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
S1708000118
Mar 9, 2022
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
S1708000118 RevB
Mar 9, 2022
110000 ELECTRICAL SYSTEM
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
S2108000198
Aug 18, 2021
353000 EQUIPMENT:ELECTRICAL
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
S2108000163
Jul 9, 2021
110000 ELECTRICAL SYSTEM
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
S2108000163
Jul 9, 2021
110000 ELECTRICAL SYSTEM
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
S2109000004
Jul 6, 2021
060000 ENGINE AND ENGINE COOLING
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
S2109000004
Jul 6, 2021
060000 ENGINE AND ENGINE COOLING
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
75745
Jun 30, 2021
021600 SUSPENSION:FRONT:WHEEL BEARING
HUB AND BEARING - WHEEL
75745
Jun 30, 2021
021700 SUSPENSION:FRONT:HUB
HUB AND BEARING - WHEEL
75610
Jun 29, 2021
160000 STRUCTURE
BASE - FLOOR CONSOLE
75610
Jun 29, 2021
350000 EQUIPMENT
BASE - FLOOR CONSOLE
75567
Jun 24, 2021
171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LATCH - FRONT DOOR
75490
Jun 22, 2021
060000 ENGINE AND ENGINE COOLING
CAMSHAFT - INTAKE
75490
Jun 22, 2021
060000 ENGINE (PWS)
CAMSHAFT - INTAKE
75227
Jun 21, 2021
060000 ENGINE AND ENGINE COOLING
MUFFLER AND TAILPIPE ? EXHAUST
75227
Jun 21, 2021
063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
MUFFLER AND TAILPIPE ? EXHAUST
S2125000002
Jun 18, 2021
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM:
S2125000002
Jun 18, 2021
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM:
75446
Jun 17, 2021
134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
GLASS - SUNROOF
S1809000007RevC
Jun 16, 2021
060000 ENGINE AND ENGINE COOLING
Customer Complaint May Include Engine Oil Leak Or Consumption
S1809000007
Jun 16, 2021
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Customer Complaint May Include Engine Oil Leak Or Consumption
75267
Jun 14, 2021
062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM
TUBE - TURBO WATER FEED
75267
Jun 14, 2021
062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
TUBE - TURBO WATER FEED
S1608000226
Apr 17, 2021
350000 EQUIPMENT
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
S1608000226
Apr 17, 2021
110000 ELECTRICAL SYSTEM
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
S16080002261
Apr 16, 2021
110000 ELECTRICAL SYSTEM
Battery Tester Warranty Code Procedures, Medtronic Update Process
S1821000001
Apr 16, 2021
100000 POWER TRAIN
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
S16080002261
Apr 16, 2021
350000 EQUIPMENT
Battery Tester Warranty Code Procedures, Medtronic Update Process
9004009
Apr 7, 2021
100000 POWER TRAIN
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usag
21-015-21
Apr 1, 2021
100000 POWER TRAIN
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following enhancement is included in this software update:Scan tool enhanc
2101521
Apr 1, 2021
110000 ELECTRICAL SYSTEM
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following enhancement is included in this software update:Scan tool enhanc
2101521
Apr 1, 2021
100000 POWER TRAIN
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following enhancement is included in this software update:Scan tool enhanc
21-015-21
Apr 1, 2021
110000 ELECTRICAL SYSTEM
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following enhancement is included in this software update:Scan tool enhanc
21-015-21
Apr 1, 2021
160000 STRUCTURE
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following enhancement is included in this software update:Scan tool enhanc
S1809000007 Rev.
Mar 31, 2021
060000 ENGINE AND ENGINE COOLING
Customer complaint may include engine oil leak/consumption.
S2108000072
Mar 17, 2021
110000 ELECTRICAL SYSTEM
MIL (Malfunction Indicator Lamp) On, DTC P0073 Ambient Air Temperature Sensor Circuit High, B1029-12 External Temperature Sensor-Circuit Short To Battery
S2108000072
Mar 17, 2021
110000 ELECTRICAL SYSTEM
MIL (Malfunction Indicator Lamp) On, DTC P0073 Ambient Air Temperature Sensor Circuit High, B1029-12 External Temperature Sensor-Circuit Short To Battery
S2124000004
Mar 16, 2021
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
S2124000004
Mar 16, 2021
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
9003637
Aug 19, 2020
353000 EQUIPMENT:ELECTRICAL
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these
RAM PROMASTER CITY - All Years Overview
Complete safety history for the RAM PROMASTER CITY across all model years (2015, 2021).
19
Total Recalls
139
Total Complaints
0
Investigations
2
Reported Crashes
1
Reported Fires
0
Reported Deaths