Complaint Statistics
56 total complaints
4 crashes 8 injuries
Top Reported Components
| Component | Complaints |
| UNKNOWN OR OTHER | 8 |
| POWER TRAIN | 8 |
| ENGINE | 7 |
| STEERING | 4 |
| ELECTRICAL SYSTEM | 4 |
| FUEL/PROPULSION SYSTEM | 4 |
| AIR BAGS | 3 |
| VISIBILITY/WIPER | 2 |
| EXTERIOR LIGHTING | 2 |
| SERVICE BRAKES | 2 |
Incident date: Jul 1, 2025
My 2024 Hyundai Santa Fe (VIN: [XXX] ) was manufactured on March 14, 2024, in [XXX] . The vehicle is currently experiencing dual-clutch transmission (8DCT) juddering, shuddering, and extreme hesitation when trying to accelerate from a complete stop at traffic lights and intersections. This creates a
... severe lag in acceleration, leaving the vehicle dangerously exposed to oncoming traffic. This component failure directly mirrors the mechanical hazards outlined in NHTSA Safety Recall 263. Because my manufacturing date falls just outside the official recall window, this vehicle has not received a formal recall remedy, yet it actively exhibits the identical, dangerous powertrain defects, suggesting the recall's production scope may be too narrow. Furthermore, in November 2024, the vehicle suffered a catastrophic safety failure where it completely lost all propulsion power for approximately 30 seconds while moving through the middle of a live intersection. Most recently, on XXX, right after being released from an extended 38-day service stay at an authorized dealership, the electronic infotainment displayed an active warning screen stating the car should be shifted to park while the vehicle shifter was physically and securely locked in Park. Time-stamped video evidence of this active transmission/braking sensor failure has been captured and preserved. The vehicle remains an active, uncorrected threat to my physical safety on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jul 1, 2025
My 2024 Hyundai Santa Fe (VIN: [XXX] ) was manufactured on March 14, 2024, in [XXX] . The vehicle is currently experiencing dual-clutch transmission (8DCT) juddering, shuddering, and extreme hesitation when trying to accelerate from a complete stop at traffic lights and intersections. This creates a
... severe lag in acceleration, leaving the vehicle dangerously exposed to oncoming traffic. This component failure directly mirrors the mechanical hazards outlined in NHTSA Safety Recall 263. Because my manufacturing date falls just outside the official recall window, this vehicle has not received a formal recall remedy, yet it actively exhibits the identical, dangerous powertrain defects, suggesting the recall's production scope may be too narrow. Furthermore, in November 2024, the vehicle suffered a catastrophic safety failure where it completely lost all propulsion power for approximately 30 seconds while moving through the middle of a live intersection. Most recently, on XXX, right after being released from an extended 38-day service stay at an authorized dealership, the electronic infotainment displayed an active warning screen stating the car should be shifted to park while the vehicle shifter was physically and securely locked in Park. Time-stamped video evidence of this active transmission/braking sensor failure has been captured and preserved. The vehicle remains an active, uncorrected threat to my physical safety on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: May 21, 2026
driver seat belt. seat belt did not lock during crash with airbag deployment. problem has not been confirmed. police observed the belt not locked in either extended or retracted position after collision. burn marks on belt would indicate belt was in use
Crash
Incident date: Feb 26, 2026
The contact owns a 2004 Ford Escape. The contact received notification of NHTSA Campaign Number: 04V602000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to a local dealer, where other recall repairs were perfo
... rmed; however, the contact was advised that parts for NHSTA Campaign: 04V602000 (Latches/Locks/Linkages); were no longer being manufactured. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.Read more
Incident date: Oct 2, 2024
The contact owns a 2017 GMC Yukon XL. The contact stated that the check engine warning light was illuminated. The contact stated that while idling, the vehicle started shuddering violently. The contact stated that while driving to the residence at an undisclosed speed, the vehicle stalled and failed
... to restart. The vehicle was pushed into a church parking lot. The contact's father used a scanner to scan the vehicle, and a DTC for engine misfire was retrieved. The contact's father replaced the spark plugs, but the failure persisted. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine was blown. The vehicle was then towed to another independent mechanic, where the engine was replaced. Additionally, the contact stated that upon depressing the brake pedal, the brake pedal was stiff and required to be pumped several times for the vehicle to respond as intended. The contact stated that the failure occurred while starting the vehicle and while driving at various speeds. There was no warning light illuminated. The contact stated that the brakes had been replaced annually, but the failure persisted. The contact stated that the brake pedal shuddered upon starting the vehicle. The contact received a notification for ABS from the OnStar Mobile App. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 148,246.Read more
Incident date: Oct 2, 2024
Manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Sep 08,2025 Manufacturer Recall Number 25S89 NHTSA Recall Number 25V572 Recall Status Recall Incomplete, remedy not yet available
Incident date: Oct 1, 2025
Car was Off and parked when brake line failed. Further inspection was able to identify that brake pipes was slowly corroded thought entire lower part of the brake system causing critical failure of brakes. Extreme safety issue due to the material of metal/coating and position of brake pipping. If op
... erator was not observant, operator/driver would not have any braking and could cause harm.Read more
Incident date: Jan 1, 2024
I took my Hyundai Santa Fe sport to Central Valley Hyundai in Modesto, CA on 10/31/2024 to have a diagnosis done to the car since the car turned off on me while I was driving and after a week being at the dealership this was their response. Hello [XXX], sorry for the late reply! We are short handed
... today, and busy! Anyways, My technician had the chance to take a look at your vehicle. Your vehicle is going to need an engine due to it not passing the bearing clearance test. I submitted paperwork to Hyundai and I am currently waiting to hear back from them in regards to a decision. I will let you know as soon as I hear something. after another week went by this is what Hyundai had to say. I just checked, and they declined the coverage of your engine, this was their response: The vehicle is not eligible for extended warranty TXXI. Per the terms of the extended warranty, the campaign 953 software must have been installed on the vehicle prior to bearing malfunction. Our records indicate campaign 953 was not completed on this vehicle. For further clarification, the terms of the extended warranty and related settlement. Notice may be reviewed here. [XXX] . No goodwill assistance is being offered at this time I was never made aware of a recall that needed to be done to the engine. I never received a letter in the mail and also I spoke to Hyundai customer service and they said that I never received the notice due to being sent to the original owner which was a car rental business. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jan 1, 2024
On [XXX] my power steering system completely froze in sub-0 temperatures. The wheels were unable to steer right or left. After idling for some time, it unfroze resulting in a grinding noise and very stiff steering. This has continued where the steering freezes in cold temperatures and continues t
... o grind. The vehicle was brought to Main Motor in Johnstown NY (dealer) to inspect this and they determined that the Steering Rack (which includes the EPS) had failed- mainly the steering gear. The truck has 88,000 miles. This is a sealed, unserviceable system and should not fail at this point. The dealer price for a replacement part was $3010 plus labor. As the truck had been out of warranty for a month, I brought it to an independent shop for confirmation and they will be completing the repair. These steering systems are a known issue, I spoke to the consumer complaint department at Ram and through the dealer. Neither wanted to rectify the situation at their own cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Mar 26, 2021
This is a 2024 Winnebago EKKO (drivable RV). It has a second alternator (manufactured by BALMAR) for charging the house (RV) battery(s). On July 26th of this year (2024) our BALMAR alternator started to make a high pitched noise and failed to correctly charge the house battery. When I did some di
... agnostic work I noticed it was overheating. This issue has been reported numerous times so I knew what to do. I immediately unplugged the BALMAR device (disconnected the 4-wire connection to the BALMAR control center located next to our battery compartment) and scheduled an in-warranty service appointment with Winnebago in their Forest City, Iowa service center. On Sept 10th (2024) we had our Winnebago service appointment where they removed the BALMAR alternator (located under the Ford engine) and informed us it was cracked (like many others they had seen). It was replaced under Winnebago Warranty. They were great and we thank them for their help!Read more
Incident date: Nov 1, 2022
The drivers seat belt does not engage. The engine has been burning oil, misfiring, and even after thousands in repairs was returned to me by the dealership with continued misfiring. When returning the car back to the dealer service center days later after Hurricane Helene, the car continued to misfi
... re and became so overheated the engine light was flashing. Upon calling for a tow, I attempted to raise the hood for the driver to locate the car, but the hood was so hot it burned my hand. The engine was so hot, I believe it was about to catch fire and would have had I not been able to pull over so quickly. Had I been driving on the Interstate, I have no doubt this car would have been on fire within minutes.Read more
Incident date: Nov 1, 2022
The glue holding the styrofoam headrest on failed and the headrest detached. The child was put at risk because without removing the cover, the headrest appears attached. The child has been riding in the car seat with this failure for up to 2 months because the cover has not been removed in 2 months.
... The car seat was inspected upon install by CPST. CPST inspected again once the damage was noted and he deemed the car seat unfit with this defect. The car seat has been cleaned following manufacturer cleaning instructions which is how the defect was found. It has never been in an accident and has never had a previous owner.Read more
Incident date: Nov 22, 2024
I was driving my Genesis GV 80 in January and in the Trac near my work and I came out of a s turn and the car seemed to over correct and lost power.. I hit a parked car and it was pushed onto 2 other cars .My front end was damaged and airbags deployed. My seatbelt jerked me and was damages . Ther
... e have been recalls on this vehicle for fuel pump problem which causes crashes. There's been a recall in this vehicle for the seatbelt explodes. There's also a problem with the headlight doesn't work and it's full of water. The seals are bad in the headlight has not been recalled yet. I want Genesis to take responsibility for this accident and compensate me. I'm taking my car into the dealership today Las Vegas with Las Vegas Genesis to discuss this issue and have them take a look at this car. I don't feel comfortable with this car anymore. My insurance could be with Allstate and the car is still not fixed right . I mistakenly attached a photo of a VIN number for a different vehicle. Please omit photo 5832. That's my Volvo. There's nothing to do with this case. Sorry I didn't know how to remove it.Read more
Crash
1 injured
Incident date: Nov 22, 2024
I was driving my Genesis GV 80 in January and in the Trac near my work and I came out of a s turn and the car seemed to over correct and lost power.. I hit a parked car and it was pushed onto 2 other cars .My front end was damaged and airbags deployed. My seatbelt jerked me and was damages . Ther
... e have been recalls on this vehicle for fuel pump problem which causes crashes. There's been a recall in this vehicle for the seatbelt explodes. There's also a problem with the headlight doesn't work and it's full of water. The seals are bad in the headlight has not been recalled yet. I want Genesis to take responsibility for this accident and compensate me. I'm taking my car into the dealership today Las Vegas with Las Vegas Genesis to discuss this issue and have them take a look at this car. I don't feel comfortable with this car anymore. My insurance could be with Allstate and the car is still not fixed right . I mistakenly attached a photo of a VIN number for a different vehicle. Please omit photo 5832. That's my Volvo. There's nothing to do with this case. Sorry I didn't know how to remove it.Read more
Crash
1 injured
Incident date: Sep 22, 2024
Vehicles dash board is melting. Produces a high shine effect that reflects sunlight into the front glass, effectively blinding the driver. Toyota has acknowledged this in a “warranty enhancement program” but will no longer repair the dashboard as the recall has “expired”. The warranty progra
... m had expired prior to me taking ownership of the vehicle. Engine burns oil due to piston assembly manufacturing errors. Toyota has acknowledged this in T-SB-0158-14 but will no longer repair the engine as the recall has “expired”. The recall had expired prior to me taking ownership of the vehicle.Read more
Incident date: Sep 22, 2024
Vehicles dash board is melting. Produces a high shine effect that reflects sunlight into the front glass, effectively blinding the driver. Toyota has acknowledged this in a “warranty enhancement program” but will no longer repair the dashboard as the recall has “expired”. The warranty progra
... m had expired prior to me taking ownership of the vehicle. Engine burns oil due to piston assembly manufacturing errors. Toyota has acknowledged this in T-SB-0158-14 but will no longer repair the engine as the recall has “expired”. The recall had expired prior to me taking ownership of the vehicle.Read more
Incident date: Sep 5, 2024
This is the 3rd recall no counting issue that did no include recall. One of the fuel injectors stop working and caused my car to stop while running. Without warning of fuel injector not working, my car would be hestiate to accerate and when i got the warning, i was informed to not drive the car be
... cause it would cause a wreck or without warning stop. My alert went off that my air quality inside the car was dangerous and to return the vechicle asap to ensure my safety. I have had my car in the dealership 6 times and one of the recalls can not be fixed at this time which causes my steering system to turn opposite directions and warned that it was in danger of wrecking. Not only does the problems could harm myself but as well as innocent drivers on the road. I have been with ford since 2006 and never have I experienced such suffering. I am a teacher and not having transporation or taking off of work has cost me over 2000.00 and I havent even had my a year when the issues staring happening. Ford Corporation will not ensure my safety under the lemon law, and i have had to go without the ability to support myself as well as my elderly mother. I was involved in a wreck 4 days after the car was a year old and was found at fault as I tried to stop, it car inch up by by 2 feet. I had to pay two thousand for a deductible and then my insurance was charged for used parts on my car. Ford Corporation ask me not to contact my insurance but informed me that they are no a direct car repair shop but it is represent as a collosion center with the ford name. My tires were not driveable at 21, 000 miles but was told that they were suppose to last 26, 000 miles. They were provided from Ford itself. They then put recalled tires on the car which cause me to lose traction and I could not even get them rotated with a mileage under 21,000. Currently my car has 26,000 miles and I have been put at risk on many malfunction of the carRead more
Crash
Incident date: Sep 19, 2023
I was driving my car through the mountains on a very hot day. The speed limits are 65-70mph. After driving for a couple of hours, a warning light/message appeared: Hybrid system overheated Reduced output power The car began to have trouble maintaining speed. At one point I had to pull over and wa
... it a while because the car became unresponsive to the accelerator. After waiting a bit, I was able to continue, but only at speeds around 40mph. I put my blinkers on because I was afraid of being hit by the other vehicles/trucks going 70. I took the car to a dealer outside of Pittsburgh and they could find nothing wrong, and no indication in the car's computer that anything had happened. I took the car to my local dealer when I got back home to Maryland, and they could find nothing. If they can't find what's wrong, they can't fix it. I have been in contact with Toyota customer service and they have no answers other than "see if it happens again". I am concerned that the car is no longer safe to drive if the temperature outside is high, and I need to go up steep hills.Read more
Incident date: Aug 14, 2024
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture
... r was not made aware of the issue. The contact stated that while driving approximately 40 MPH, there was an abnormal tapping sound coming from the passenger’s side window. The contact observed that the trim on the A-pillar was loose and had almost blown off the vehicle. The contact was able to continue driving and later was able to remove the damaged trim piece. The contact stated that the driver's side trim was also loosened. The failure mileage was unknown. VIN tool confirms parts not available.Read more
Incident date: Sep 10, 2020
On two occasions, immediately after startup, the vehicle has experienced vastly diminished power. Once in November 2023 and once on [XXX]. Both instances were identical. Vehicle could barely move from a stop, even at full throttle. Speed above 25 mph could not be achieved. RPMs exceeded 4500.
... Vehicle did not stall. No dash lights, warnings or chimes were triggered. Upon shutdown and restart, problem disappeared. Source of failure is unknown. Upon notification, dealer (Gossett, Memphis TN) offered a diagnostic service for $100 with a two month wait for available appointment. Vehicle has had no other issues. Vehicle is accident-free. Vehicle is unmodified and has received no service beyond scheduled oil changes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 10, 2020
The contact owns a 2022 Honda Civic. The contact stated that while driving at various speeds, the steering wheel was sticking and would remain stuck in a turning position without warning. The contact stated that excessive force was needed to regain control of the steering wheel. The vehicle had been
... taken to a dealer on several occasions where several steering repairs were performed under warranty; however, the failure reoccurred. The contact then received notification of NHTSA Campaign Number: 23V704000 (Steering) however, the contact was later informed by the dealer that the recall was no longer listed under the VIN. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was approximately 25,000.Read more
Incident date: Sep 27, 2023
The vehicle dashboard goes blank while driving, followed by the vehicle transmission slipping out of gear. This vehicle can be made available; however, it does not transfer gears. The problem has not been satisfactorily reproduced or diagnosed. The Ford service department simply stated that I neede
... d a new transmission. The dashboard goes blank.Read more
Incident date: Nov 26, 2023
While driving east on I-40 in North Carolina, my power steering catastrophically failed and I had to use all of my arm strength to steer the vehicle. The section of I-40 where this event occurred is extremely curvy (near the Haywood Rest Area) and there is no margin for error. If I had not been al
... one and totally concentrating on my driving, I could envision a severe accident as there were cars all around me. I managed to drive the vehicle to my Porsche dealer in Columbia, SC for repairs. They found multiple faults for the steering torque sensors and determined that the electric steering rack was faulty. They replaced the steering rack. Prior to this event, I had complained to the Porsche dealer about rubbing noises in the steering. The dealer replaced the steering shaft but the noise came back.Read more
Incident date: Nov 1, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated that when the vehicle was started, the air bag warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the jumper wiring had shorted out by rubbing against the frame and the passenger’s seat air ba
... g and jumper wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,279.Read more
Incident date: Nov 1, 2022
The contact owns a 2018 Ford Fusion. The contact stated while the vehicle was idling, the engine overheated. The temperature gauge increased to HOT. The check engine warning light was illuminated. The high-temperature indicator light was flashing, and the fan was engaged. The vehicle was running rou
... gh. There was white smoke coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the engine block and that cylinder #3 had a misfire. The engine block was replaced. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 188,000.Read more
Incident date: May 1, 2023
The center console power supply is faulty, does not charge or hold usb port. The white paint on my car began to chip in large amounts.
Incident date: Apr 16, 2023
On March 29, 2023 around 6:30PM on my way home from work, my car stopped me in the middle of I-78. The engine just kept revving when i push the accelerator but won't move forward. I was able to safely pull over to the side. No warning lamps, messages or other symptoms of the problem noted prior to t
... he failure. The following day (March 30, 2023), I dropped off my car to Planet Honda at 2285 US-22, Union, NJ 07083. Tel #'s: (866)226-2469; (609)236-2393. Then, I was informed that the transmission is broken or cannot be fixed, and a new transmission (Part #: 06200-5DJ-040-RM) were ordered and was told that it is covered by warranty. It's been 67 days now (2 months and 6 days) that Honda Corporate cannot give me the timeframe when will my car be repaired after numerous conversations from calls, and texts. My Case Number Honda Corporate Customer Service gave me is: 13736133.Read more
Incident date: Apr 16, 2023
I received a recall notice for my Saturn Sky's airbag system in the mail. There was no service light on in my car, and I did not have any known problems, however, to be safe I took my car in. Now the service airbag light is on in my car and I am told that the part that was supposed to be fixed needs
... to be replaced. If it had been properly repaired or the part replaced when I took it in for the recall, I should not need to pay over $800 to replace it now. I read that the recall only required a piece of tape to be applied. A band aid? What kind of a recall does this?Read more
Incident date: May 29, 2023
Car needs to rewired because my break lights keep blowing out & will no longer work. They are burned from the inside. Also when turning on lights to my car the car stalls.
Incident date: May 29, 2023
The passenger occupancy sensor and airbag failed and needed to be replaced. The system alerted me to the failure. Tesla does not cover this as a manufacturing issue. $1300 for repairs on parts that are designed for safety Tesla is not responsible for the quality of parts used to assemble the vehicle
... . Per Tesla safety related issues are only covered for 5 years or 60,000 miles. There must be a higher standard for safety.Read more
Incident date: Jan 1, 2023
The contact owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving 45 MPH after picking up the vehicle from the dealer, the vehicle jolted violently several times.
... The vehicle then reversed independently. Additionally, the gear shifter was stuck in drive. The brake pedal was depressed but the vehicle failed to respond. The contact turned on the hazard lights and beeped the horn continuously to prevent other vehicles from approaching her since she had lost control of the vehicle. The message “Transmission Fault. Service Now." was displayed. The vehicle then shut off. The contact was able to restart the vehicle and veered to the side of the road though the vehicle would shut off intermittently. The vehicle was towed to the dealer, where she was informed that the failure was not related to the recall repair. However, the failure reoccurred while driving from the dealer location. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission assembly torque converter, accumulator valve body, and PCM had failed. The dealer was notified and informed the contact that they could not assist unless she paid a diagnostic fee. The vehicle was towed the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer. The failure mileage was approximately 74,426.Read more
Incident date: Jan 10, 2022
The contact owns a 2016 Porsche Cayenne. The contact stated that while driving at various speeds, the vehicle would hesitate to accelerate while depressing the accelerator pedal. The contact stated that the failure was intermittent. On one occasion while driving, the failure occurred and nearly caus
... e the vehicle to be rear ended by a vehicle speeding from behind. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to determine the cause of the failure before performing a software update to the accelerator pedal which appeared to correct the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.Read more
Incident date: Jan 5, 2022
the driver receives a warning light in the instrument panel left tail light is defective, and then right tail light defective. Some times tail light works and does not when car is in cold weather Was told that both tail lights were defective and would have to be replaced at a cost of $3400.00 . Fo
... und an after sale Porsche publication saying that it affected 2015-2018 Porsche Cayenne. Dealer told me that it is no longer covered since my warranty is not in effect anymore. However this is a safety issue not a warranty issue. Have paperwork stating that Porsche knows the tail lights are defective. Since I live in Florida they have been working fine. But as soon as the car is in colder climates this starts to happenRead more
Incident date: Aug 13, 2021
When slowing almost to a stop, and then need to accelerate, such as slowing for a yield sign, then trying to merge, vehicle is non responsive to throttle input for at least a second, or more. This has put me and others at risk because I assume I'm going to be able to accelerate when pull into traff
... ic and am not able to. The dealer has had the vehicle but was unable to reproduce. It does not always do it, there's some combination of engine, drivetrain or fuel management it's in that does this. I have disabled start/stop mode. There are no system messages or OBD errors. The dealer has said that others have experienced this and the manufacturer has told them it's "normal". It's a safety problem and I'm seeking help in getting the manufacturer to fix it. Note, I sent the attached letter to manufacturer and did not receive a reply. I called their customer support line around Sept 20th and they did not offer any escalation or other action to address other than writing to their email address. I did this, and received no response.Read more
Incident date: Aug 13, 2021
When slowing almost to a stop, and then need to accelerate, such as slowing for a yield sign, then trying to merge, vehicle is non responsive to throttle input for at least a second, or more. This has put me and others at risk because I assume I'm going to be able to accelerate when pull into traff
... ic and am not able to. The dealer has had the vehicle but was unable to reproduce. It does not always do it, there's some combination of engine, drivetrain or fuel management it's in that does this. I have disabled start/stop mode. There are no system messages or OBD errors. The dealer has said that others have experienced this and the manufacturer has told them it's "normal". It's a safety problem and I'm seeking help in getting the manufacturer to fix it. Note, I sent the attached letter to manufacturer and did not receive a reply. I called their customer support line around Sept 20th and they did not offer any escalation or other action to address other than writing to their email address. I did this, and received no response.Read more
Incident date: Aug 13, 2021
When slowing almost to a stop, and then need to accelerate, such as slowing for a yield sign, then trying to merge, vehicle is non responsive to throttle input for at least a second, or more. This has put me and others at risk because I assume I'm going to be able to accelerate when pull into traff
... ic and am not able to. The dealer has had the vehicle but was unable to reproduce. It does not always do it, there's some combination of engine, drivetrain or fuel management it's in that does this. I have disabled start/stop mode. There are no system messages or OBD errors. The dealer has said that others have experienced this and the manufacturer has told them it's "normal". It's a safety problem and I'm seeking help in getting the manufacturer to fix it. Note, I sent the attached letter to manufacturer and did not receive a reply. I called their customer support line around Sept 20th and they did not offer any escalation or other action to address other than writing to their email address. I did this, and received no response.Read more
Incident date: Nov 12, 2020
OUR TURN SIGNAL SOUND IS SO LOW THAT WE DO NOT REALIZE THAT THE SIGNAL HAS REMAINED ON SINCE OUR LAST TURN. IT HAS CAUSED ONCOMING TRAFFIC TO STOP UNNECESSARILY AND FOLLOWING TRAFFIC TO PASS INSIDE ASSUMING WE WERE TURNING LEFT. BOTH SITUATIONS HAVE CAUSED NEAR ACCIDENTS.
Incident date: Sep 25, 2019
42,000 MILES ON THE 2016 CAYENNE GTS. $110,000 ORIGINAL STICKER. TRANSFER CASE NEEDED TO BE REPLACED ($5,000+ CHARGE). SERVICE REP TOLD ME THEY REPLACE 5 TRANSFER CASES EACH WEEK AT JUST THEIR DEALERSHIP. CLEARLY A DEFECT THAT SHOULD BE SUBJECT TO RECALL. HE KNEW IN 5 SECONDS WHAT THE PROBLEM WA
... S WHEN I ORIGINALLY CALLED TO SCHEDULE AN APPOINTMENT. PORSCHE USA REFUSED TO TAKE RESPONSIBILITY FOR THE COST OF REPAIR. WARRANTY EXPIRED 5/31/19. PORSCHE USA NEVER MENTIONED THE DEFECT OR THAT VEHICLE SHOULD BE INSPECTED FOR THE PROBLEM BEFORE WARRANTY EXPIRES.Read more
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2016 PORSCHE CAYENNE. WHILE THE VEHICLE WAS STOPPED, IT JUMPED OR LURCHED FORWARD FIVE TO SIX FEET WHILE STOPPED. ON ONE OCCASION, THE VEHICLE LURCHED FORWARD AND SLIGHTLY STRUCK THE CONTACT'S DAUGHTER AFTER SHE HAD DROPPED HER OFF. THERE WERE NO INJURIES. THE VEHICLE WAS TAKE
... N TO CHAMPION PORSCHE AND PORSCHE WEST BROWARD (4641 SW 148TH AVE, DAVIE, FL 33331, (954) 901-3000). THE CONTACT WAS INFORMED THAT IT WAS NORMAL FOR THE VEHICLE TO LURCH FORWARD. THE VEHICLE WAS EQUIPPED WITH THE FEATURE WHERE IT WOULD SHUT OFF AND ON AT A STOPPED POSITION TO CONSERVE FUEL AND WOULD LURCH FORWARD WHETHER THE ENGINE WAS TURNED OFF OR NOT. AFTER THE DEALER CLAIMED TO HAVE REPAIRED THE VEHICLE, IT STILL LURCHED FORWARD TWO TO THREE FEET. THE MANUFACTURER WAS CALLED AND A REPORT WAS FILED. THE FAILURE MILEAGE WAS 100.Read more
Incident date: May 10, 2019
VIBRATION FROM VEHICLE CAUSES EAR DAMAGE TO OCCUPANTS, WHETHER VEHICLE IS STATIONARY OR MOVING.
2 injured
Incident date: May 10, 2019
VIBRATION FROM VEHICLE CAUSES EAR DAMAGE TO OCCUPANTS, WHETHER VEHICLE IS STATIONARY OR MOVING.
2 injured
Incident date: May 10, 2019
VIBRATION FROM VEHICLE CAUSES EAR DAMAGE TO OCCUPANTS, WHETHER VEHICLE IS STATIONARY OR MOVING.
2 injured
Incident date: Oct 29, 2018
BLOWER IS KEEP STARTING AND RAISING ITSELF. WHEN WE OPEN THE DRIVER DOOR IT IS SHUTTING IT OFF. DEALER IS UNABLE TO IDENTIFY THE ISSUE AND FIX IT IT OCCURED ON A 72 DEGREE TEMP DAY, MORING. CAR WAS PARKED IN THE GARAGE AND WAS NOT USED FOR PREVIOUS 2 DAYS. IT HAPPEND MANY TIMES AND TOWED TO THE D
... EALER AND THEY COULD NOT FIND ANYTHING WRONG WITH ITRead more
Incident date: Jul 1, 2018
UPON COMPLETION OF MODIFICATIONS DUE TO VOLKSWAGEN/AUDI/PORSCHE 3.0L DIESEL EMISSIONS SETTLEMENT PROGRAM THE VEHICLE HAS AN INTERMITTENT DELAY WHEN ACCELERATING. THIS DELAY IS UNPREDICTABLE AND CAN BE SEVERAL SECONDS IN DURATION. ONCE ACCELERATION IS APPLIED IT IS TOO MUCH POWER AND AGAIN UNPREDICTA
... BLE IN RESULTS. APPEARS TO BE RELATED TO OUTSIDE TEMPERATURE. OVER 80(F) IS WHEN MOST TROUBLESOME. WHEN CROSSING INTERSECTIONS AND ACCELERATING TO GET ON THE HIGHWAY IS WHEN THE SAFETY ASPECT IS OBVIOUS.PORSCHE HAS STATED THIS IS A NORMAL AFTEREFFECT FROM THE MODIFICATION AND MY VEHICLE IS WORKING WITHIN THE PARAMETERS SET FORTH BY THE CARB AGREEMENT.Read more
Incident date: Jan 2, 2018
VEHICLE HAS AUTO ENGINE OFF WHEN STOPPED. FEATURE IS ON BY DEFAULT. DRIVER MUST REMEMBER TO CUT FEATURE OFF EACH TIME VEHICLE IS CRANKED. ON SEVERAL OCCASIONS THIS FEATURE HAS BEEN HAZARDOUS. WHEN STOPPING ON OPEN ROAD TO TURN ACROSS TRAFFIC THE STEERING WHEEL BINDS WHEN POWER IS LOST. WHEN IN LINE
... AT DRIVE THRUS OR IN SLOW TRAFFIC, VEHICLE LUNGES AS THE ENGINE STARTS BACK. THE DEFAULT FOR THIS FEATURE SHOULD BE OFF. IT IS A SAFETY ISSUE AND WE ARE TOLD BY DEALER DECISION WAS IN RESPONSE TO SUPPORT PUBLISHED EPA FUEL STANDARDS.Read more
Incident date: Feb 24, 2018
CAR LOST ALL ACCELERATION AND ENGINE SHUT COMPLETELY OFF HAPPENS FREQUENTLY. CAR ON SEPARATE OCCASION SIEVED AND SHOOK VIOLENTLY TO A STOP ON THE ROAD MULTIPLE TIMES.
Incident date: Feb 24, 2018
CAR LOST ALL ACCELERATION AND ENGINE SHUT COMPLETELY OFF HAPPENS FREQUENTLY. CAR ON SEPARATE OCCASION SIEVED AND SHOOK VIOLENTLY TO A STOP ON THE ROAD MULTIPLE TIMES.
Incident date: Feb 24, 2018
CAR LOST ALL ACCELERATION AND ENGINE SHUT COMPLETELY OFF HAPPENS FREQUENTLY. CAR ON SEPARATE OCCASION SIEVED AND SHOOK VIOLENTLY TO A STOP ON THE ROAD MULTIPLE TIMES.
Incident date: Nov 1, 2017
LAST WEEK I HAD MY CAR FOR 20000 MILE SERVICE AND THE TECHNICIAN NOTICED VIBRATION WITH ACCELERATION AND ADVISED THE TRANSFER CASE BE REPLACED WHICH WAS DONE 10/28. I CONTACTED PORSCHE USA AS I WAS CONCERNED WITH THIS BEING A RELATIVELY NEW VEHICLE AND THE PROBLEM WITH TRANSFER CASE SO FAST.I WAS TO
... LD IT WAS A MANUFACTURING DEFECT AND THE TRANSFER CASE WAS REPLACED WITH A RE MANUFACTURED ONE AND NOT A NEW ONE. WHEN I WROTE TO THEM I WAS CONTACTED TODAY AND TOLD THAT WAS NOT A POSSIBILITY. THIS BEING A RELATIVELY NEW WELL MAINTAINED VEHICLE AND THIS BEING A MANUFACTURING DEFECT I PREFER A NEW TRANSFER CASE AND EXTENDED WARRANTY. I BELIEVE THAT IS VERY REASONABLE. CAN YOU PLEASE LOOK INTO THE MATTER AND ADVISERead more
Incident date: Oct 9, 2016
GOOD YEAR TIRE
Showing 50 of 56 complaints.
Technical Service Bulletins, 2016 PORSCHE CAYENNE
344 manufacturer communications from 264 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
| 350000 EQUIPMENT | 82 |
| 110000 ELECTRICAL SYSTEM | 60 |
| 060000 ENGINE AND ENGINE COOLING | 51 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 20 |
| 060000 ENGINE (PWS) | 11 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 9 |
| 200000 WHEELS | 8 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 8 |
220000 SEATS
Technical information on a complaint - seat cover wrinkled
060000 ENGINE AND ENGINE COOLING
Manufacturers certificate - allocation of approved engine oils up until MY2020
100000 POWER TRAIN
Technical information for an assessment of cracks on elastomer bearings on the front and rear axles.
118000 ELECTRICAL SYSTEM:SOFTWARE
Information for PIWIS tester update 42.500.020
980000 UNKNOWN OR OTHER
Information for PIWIS tester update 42.500.020
350000 EQUIPMENT
Symptom-based workshop manual for eliminating transmission symptoms. reprogramming control unit for tiptronic transmission
350000 EQUIPMENT
Information for PIWIS tester update 42.300.050 & .052
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Instructions on manufactures certificate for approved Porsche A40 engine oils
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Instructions on manufacturers certificate for approved C20 engine oils
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Instructions on manufactures certificate for approved Porsche C30 engine oils
350000 EQUIPMENT
Information for PIWIS tester update 42.300.040 & .041
350000 EQUIPMENT
Information for PIWIS tester update 42.300.035
350000 EQUIPMENT
Information for PIWIS tester update 42.300.030 - .032
350000 EQUIPMENT
Parts information for parts withdrawal involving the glass roof - 9J0877069EY and 9J0877069DY
140000 AIR BAGS
Technical information on WPC6 - replacing drivers airbag unit
110000 ELECTRICAL SYSTEM
Instructions on advanced technical information for the permanent diagnostic trouble codes
110000 ELECTRICAL SYSTEM
Technical information on WMM7 - replacing VTS control unit
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Installation and conversion instructions for the rear seat entertainment
350000 EQUIPMENT
Installation and conversion instructions for the rear seat entertainment
220000 SEATS
Installation and conversion instructions for the rear seat entertainment
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Special tools and equipment information on PIWIS tester update 42.250.050
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.045
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.042
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information PIWIS tester update 42.250.040
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.032
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.030
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.200.025
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.200.020 & .022
110000 ELECTRICAL SYSTEM
Special tools and equipment information for all Porsche models. Diagnostic equipment standards.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche C40 engine oils.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche C30 engine oils.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche A40 engine oils.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.200.000 a?? 42.200.012
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche C20 engine oils.
110000 ELECTRICAL SYSTEM
Special tools and equipment information for the Pico Oscilloscope Extended Functionality
350000 EQUIPMENT
Parts information for parts withdrawal on the locks made to original key code
353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
Parts information for parts withdrawal on the locks made to original key code
061510 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP
Parts information on parts withdrawal for the oil pump
980000 UNKNOWN OR OTHER
Parts information on parts withdrawal for the oil pump
060000 ENGINE AND ENGINE COOLING
Manufacturers certificate for allocation of approved engine oils
060000 ENGINE AND ENGINE COOLING
Instructions on advanced technical information for the engine - will not start for updating PVTS CU software via dealer web portal
350000 EQUIPMENT
Information for PIWIS tester update 42.100.000, .010 & .011
280100 BACK OVER PREVENTION:SOFTWARE
Information for PIWIS tester updates 42.000.050 & .051
280100 BACK OVER PREVENTION:SOFTWARE
Information for PIWIS tester update 42.000.048
350000 EQUIPMENT
Information for PIWIS tester update 42.000.040
350000 EQUIPMENT
Information for PIWIS tester update 42.000.035
350000 EQUIPMENT
Special tools information on an upgrade to the pushers for the VAS5237
060000 ENGINE AND ENGINE COOLING
Manufacturers certificate for approved engine C20 engine oils.
350000 EQUIPMENT
Product knowledge for the Porsche evolution from 1948-2023.
350000 EQUIPMENT
Advanced technical information on the additional coolant pump fault
350000 EQUIPMENT
Information for PIWIS tester update 41.750.045 & .046
350000 EQUIPMENT
Technical information for ANB4 - retrofitting locking caps on the front left and right headlights.
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special tools information for the pneumatic cartridge gun.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C30 oils for all Porsche models that use C30 oil.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C40 oils for all Porsche models that use C40 oil.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine A40 oils for all Porsche models that use A40 oil.
060000 ENGINE AND ENGINE COOLING
Technical information for AKB6 AEM Correction: reprogramming DME control unit
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Technical information for AKB6 AEM Correction: reprogramming DME control unit
110000 ELECTRICAL SYSTEM
Instructions on advanced technical information for improper odometer and speedometer function
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special tools information for the logo templates and exchangeable inserts.
350000 EQUIPMENT
Information for PIWIS tester update 41.500.020 & .022
110000 ELECTRICAL SYSTEM
Technical information for ANB4 - retrofitting locking caps on the front left and right headlights.
130000 VISIBILITY
Technical information for ANB4 - retrofitting locking caps on the front left and right headlights.
340000 COMMUNICATION
Parts information for parts withdrawal involving the gateway
980000 UNKNOWN OR OTHER
Parts information for parts withdrawal involving the gateway
110000 ELECTRICAL SYSTEM
Information for recommended HV battery - fire blanket on the Panamera, Cayenne, and Taycan
350000 EQUIPMENT
Information for recommended HV battery - fire blanket on the Panamera, Cayenne, and Taycan
350000 EQUIPMENT
Information for PIWIS tester update 41.400.000 & .010.
350000 EQUIPMENT
Information for PIWIS tester update #41.375.050
350000 EQUIPMENT
Information for PIWIS tester update #41.375.045.
200000 WHEELS
Instructions on the manufacturers certificate for approved wheels, tires, and spacers.
070000 FUEL SYSTEM, GASOLINE
Parts information for parts withdrawal involving the fuel filler flap
350000 EQUIPMENT
Parts information for parts withdrawal involving the fuel filler flap
350000 EQUIPMENT
Information for PIWIS tester update #41.375.040
060000 ENGINE AND ENGINE COOLING
Instructions on advanced technical information for various vehicles with 3GVTS - engine start inhibited and fault code present.
356000 EQUIPMENT ADAPTIVE/MOBILITY
Instructions on advanced technical information for the lubricant for the sunroof/sliding roof.
350000 EQUIPMENT
Information for PIWIS tester update #41.300.000, .010 & .012
350000 EQUIPMENT
Special tools information for new blitz table replacement castors.
350000 EQUIPMENT
Special tools information for HV lift tools kit - for the Macan, Panamera, Cayenne, and Taycan
060000 ENGINE AND ENGINE COOLING
Technical information for AMC2 - reprograming DME and transmission control unit.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C20 engine oils for all Porsche models using this oil.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C40 engine oils for all Porsche models using this oil.
060000 ENGINE AND ENGINE COOLING
Instructions on the manufacturers certificate for approve Porsche A40 engine oils.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C30 oils for Porsche models using C30 oils.
350000 EQUIPMENT
Special tools and equipment for the VAG 1561 storage kit in foam with blades
060000 ENGINE AND ENGINE COOLING
Special tools information for the Cayenne valve spring tools.
350000 EQUIPMENT
Instructions on advanced technical information for vehicles with 3G VTS - engine start inhibited and fault code present.
060000 ENGINE AND ENGINE COOLING
Instructions on advanced technical information for vehicles with 3G VTS - engine start inhibited and fault code present.
350000 EQUIPMENT
Advanced technical information for WMM7.
110000 ELECTRICAL SYSTEM
Advanced technical information for WMM7.
030000 BRAKES (PWS)
Advanced technical information for a brake squeal.
020000 SUSPENSION
Technical information - adjust values for suspension alignment: using current values and observing specifcations.
110000 ELECTRICAL SYSTEM
Information on WMM7 - replacing VTS control unit.
110000 ELECTRICAL SYSTEM
Information on eliminating symptoms in body interior: re-calibrating surround view camera control unit.
118620 ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR
Information on eliminating symptoms in body interior: re-calibrating surround view camera control unit.
130000 VISIBILITY
Information on eliminating symptoms in body interior: re-calibrating surround view camera control unit.
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Installation and conversion instructions for the Cayenne. PCM3.1 - Navigation Update
110000 ELECTRICAL SYSTEM
Installation and conversion instructions for the Cayenne. PCM3.1 - Navigation Update
110000 ELECTRICAL SYSTEM
Technical information for WMM7 - replacing VTS control unit.
354000 EQUIPMENT:MECHANICAL
Technical information for WMM7 - replacing VTS control unit.
Showing 100 of 344 bulletins.