EXTERIOR LIGHTING:HEADLIGHTS
Defect Description
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that
... cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."Read more
Consequence
Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can increase the risk of a crash.
Remedy
Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.
222,858 vehicles affected
Manufacturer: Porsche Cars North America, Inc.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Defect Description
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2011-2016 Cayenne vehicles manufactured April 28, 2010, to January 11, 2016. The brake pedal pivot pin may be missing a circlip, allowing the pivot pin to move and the brake pedal to dislodge.
Consequence
If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.
Remedy
Porsche will notify owners, and dealers will inspect the brake pedal assembly circlip, installing any missing circlips, free of charge. The recall began on July 8, 2016. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AG02.
88,300 vehicles affected
Manufacturer: Porsche Cars North America, Inc.
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Defect Description
PORSCHE IS RECALLING CERTAIN MODEL YEAR 2011-2012 PANAMERA TURBO, 2012 PANAMERA TURBO S, AND 2012 CAYENNE TURBO VEHICLES. THE TURBINE WHEEL OF A TURBOCHARGER MAY FRACTURE DUE TO A CASTING DEFECT. IF A FRACTURE OCCURS, VEHICLE PERFORMANCE WILL BE DECREASED AND THE TURBINE SHAFT MAY FRACTURE.
Consequence
IF THE SHAFT FRACTURES, OIL MAY BE DRAWN INTO THE EXHAUST SYSTEM, RESULTING IN SMOKE AND THE INCREASED RISK OF A FIRE.
Remedy
PORSCHE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TURBINE WHEELS, FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 31, 2012. OWNERS MAY CONTACT PORSCHE AT 1-800-767-7243.
270 vehicles affected
Manufacturer: PORSCHE CARS NORTH AMERICA, INC.
EXTERIOR LIGHTING:HEADLIGHTS
Defect Description
PORSCHE IS RECALLING CERTAIN MODEL YEAR 2011-2012 CAYENNE, CAYENNE S, CAYENNE S HYBRID, AND CAYENNE TURBO VEHICLES MANUFACTURED FROM MARCH 8, 2010, THROUGH JANUARY 31, 2012 BECAUSE THE HEADLAMPS MAY COME LOOSE AND DETACH FROM THE FENDER.
Consequence
A DETACHED HEADLIGHT COULD LEAD TO LOSS OF VISIBILITY AND AN INCREASED RISK OF A CRASH.
Remedy
PORSCHE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEADLAMP LOCKING ASSEMBLIES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 9, 2012. OWNERS MAY CONTACT PORSCHE AT 1-800-767-7243.
20,278 vehicles affected
Manufacturer: PORSCHE CARS NORTH AMERICA, INC.
Complaint Statistics
34 total complaints
Top Reported Components
| Component | Complaints |
| POWER TRAIN | 12 |
| UNKNOWN OR OTHER | 6 |
| ENGINE | 5 |
| SEATS | 2 |
| ELECTRICAL SYSTEM | 2 |
| EQUIPMENT ADAPTIVE/MOBILITY | 1 |
| VISIBILITY | 1 |
| SERVICE BRAKES | 1 |
| ELECTRONIC STABILITY CONTROL (ESC) | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
Incident date: Jul 7, 2026
Odometer Fraud. The contact purchased a 2012 Porsche Cayenne. It was discovered that there was a mileage discrepancy. The vehicle was a private sale from Facebook Market Place. At the time of purchase, the vehicle mileage was 125,383, but after performing an AutoCheck of the vehicle, it was discover
... ed that the mileage was 205,154.Read more
Incident date: Dec 28, 2022
The pearl white paint on my 2015 Toyota Prius plug in vehicle is starting to chip and delaminate. This poses a safetly hazard to the structural rigidity of the body which could rust, break down, and fail unexpectedly. I am requesting to hold Toyota, who has had paint issues with their vehicles in th
... e past, liable and to pay for the cost of a new paint job. Please help!Read more
Incident date: Dec 28, 2022
At just 41,000 miles, the oil pressure sensor has failed. There are many on-line reports of this issue going back several years for the Genesis G80 sedan. It appears this is NOT covered under the 10 yr/100,000 mile warranty and is only covered by the 5 yr/60,000 mile warranty. In my case, this pa
... rt failed almost 5 years to the day. It is unreasonable that the owner should get stuck with a $1000+ repair bill for a part that has a well known failure reported over and over. This should be a free repair.Read more
Incident date: Sep 30, 2022
The transfer case on my car has been confirmed by two different mechanics that it needs to be replaced. Porsche no longer makes or sells the original transfer case and components, so the entire transfer case needs to be replaced, at a cost of approximately $5,000. Porsche extended the warranty for
... the transfer case for up to 10 years, but I was never notified or made aware of this extension. Because my transfer case issue was identified 6 months outside of the extended warranty, the full cost of this repair is my liability. I believe that Porsche is aware that the original transfer case has design flaws and reliability issues, and while they did extend warranty coverage, they made no effort to communicate the extension. If so, I would have had the transfer case inspected while still under warranty.Read more
Incident date: Jul 1, 2022
I own a 2012 Porsche Cayenne. Transfer case broke at 33,000 miles and was replaced by the dealer, and now it broke again at 55,000 miles. Repair cost is $6,340 plus tax. It broke under the warranty period but Porsche gave me the runaround and told me they wouldn't check it until after some body dama
... ge was complete (more details below). Honestly feel like I'm getting gouged with faulty parts. Many other Porsche Cayenne owners seem to be reporting this problem on forums. (e.g. https://rennlist.com/forums/cayenne-958-2011-2018/1290994-transfer-case-failure-2.html) More details - 1. We asked the Porsche dealership to review the car for mechanical issues and repair bumper body damage while the transfer case was under warranty. 2. The Porsche dealer declined to review any mechanical issues until the bumper body damage repair was complete. 3. The Porsche was taken in for service to repair the body work first in late March per Porsche's guidance while the transfer case was still under warranty. 4. The body work was delayed due to Porsche's supply chain issues, and by the time it was complete it was after May 2nd which was when the warranty expired for the transfer case. 5. When the Porsche dealer received the car after May 2nd it identified the transfer case broke. This has been a recurring issue with a car as one transfer case broke at ~33,000 miles and was replaced at a Porsche dealership. Now the second transfer case broke at 55,000 miles (this case only lasted 22,000 miles). 6. Porsche declined to make an exception to the warranty and recommends replacing the transfer case at a price of $6,340 plus tax which will likely last for between 22,000 - 33,000 miles based on prior data points.Read more
Incident date: Jul 1, 2022
I own a 2012 Porsche Cayenne. Transfer case broke at 33,000 miles and was replaced by the dealer, and now it broke again at 55,000 miles. Repair cost is $6,340 plus tax. It broke under the warranty period but Porsche gave me the runaround and told me they wouldn't check it until after some body dama
... ge was complete (more details below). Honestly feel like I'm getting gouged with faulty parts. Many other Porsche Cayenne owners seem to be reporting this problem on forums. (e.g. https://rennlist.com/forums/cayenne-958-2011-2018/1290994-transfer-case-failure-2.html) More details - 1. We asked the Porsche dealership to review the car for mechanical issues and repair bumper body damage while the transfer case was under warranty. 2. The Porsche dealer declined to review any mechanical issues until the bumper body damage repair was complete. 3. The Porsche was taken in for service to repair the body work first in late March per Porsche's guidance while the transfer case was still under warranty. 4. The body work was delayed due to Porsche's supply chain issues, and by the time it was complete it was after May 2nd which was when the warranty expired for the transfer case. 5. When the Porsche dealer received the car after May 2nd it identified the transfer case broke. This has been a recurring issue with a car as one transfer case broke at ~33,000 miles and was replaced at a Porsche dealership. Now the second transfer case broke at 55,000 miles (this case only lasted 22,000 miles). 6. Porsche declined to make an exception to the warranty and recommends replacing the transfer case at a price of $6,340 plus tax which will likely last for between 22,000 - 33,000 miles based on prior data points.Read more
Incident date: Nov 20, 2020
RECALL WORK MISHANDLED AND CAUSED PROBLEM: I WENT TO PORSCHE FOR A REGULAR OIL CHANGE. THEY SAID THAT THERE IS AN ACTIVE RECALL ON CAMSHAFT AND THEY CAN ALSO BE PERFORMED WHILE THE CAR IS IN. NOW WHEN I WENT TO GET MY CAR BACK THEY SAID THE ENGINE LIGHT WAS ON AND WHEN THEY CHECKED THE TECH SAYS
... THE PARTS SEEMS TO BE ALL NEW AND IT WAS DONE AT A DIFFERENT WORK SHOP. THEY ASKED ME TO GO TO THE SHOP AND CHECK WITH THEM. BUT I TOLD THEM IT WAS DONE FEW MONTHS BACK AND I HAD NO ISSUES AT ALL AND THE CAR DIDNT HAVE ANY ISSUES WHEN I GAVE IT FOR OIL CHANGE( NO CHECK ENGINE LIGHT). ALSO WHEN I ENTERED THE CAR I WAS ABLE TO SMELL A THICK OIL SMELL WHICH I INFORMED BECKY THE SERVICE CONSULTANT AND I WAS TOLD THAT IT COULD BE OIL SPILL WHEN THEY DID OIL CHANGE. I ASKED IF THE ISSUE MIGHT BE RELATED TO THE CAMSHAFT WORK THEY DID BUT THEY PROMPTLY SAID IT WAS NOT RELATED. SO I TOOK THE CAR TO THE AUTO SHOP ( PORSCHE CERTIFIED SHOP) TO HAVE THEM CHECK IT. THE SHOP CHECKED AND DIDNT FIND ANY ISSUES WITH THEIR PARTS THEY REPLACED SINCE IT WAS COVERED UNDER WARRANTY THEY WENT AHEAD REPLACED THE PART AND THE CHECK ENGINE LIGHT SIGN DIDNT GO AWAY, SO THEY PERFORMED SMOKE TEST AND FOUND OUT THE INTAKE LEAK COMING FROM A SENSOR SEAL ON THE VALVE COVER. THEY SAID THIS IS BECAUSE OF THE CAMSHAFT WORK THAT HAS CAUSED A LARGE AIR LEAK IN THE ENGINE SETTING THE CHECK ENGINE LIGHT. ALSO WHEN THEY CHECKED THE COVERS THEY FOUND THAT THERE WERE 2 ALUMINIUM SCREWS THAT WERE BROKEN . WHEN THE COVER WAS REMOVED THE ALUMIMIUM SCREWS WERE SUPPOSED TO BE REPLACED WHICH WERE NOT AND THE OLD ONES WERE USED WHICH LEAD TO TENSION AND THEY WERE BROKEN THE AUTO SHOP HAS PROVIDED ME WITH ALL THE DETAILS AND EVIDENCE OF THE ISSUE ALONG WITH VIDEO TO SHOWCASE.I NEED NHTSA ASSISTANCE TO HELP ME GUIDE ON THIS ISSUE CAUSED BY THE DEALERSHIP TO MY CAR WHILE WORKING ON THE RECALL.Read more
Incident date: Jan 1, 2020
I HAVE A 2012 PORSCHE CAYENNE S HYBRID. IT IS SUFFERING FROM THE DEFECT DESCRIBED IN THIS RECALL CAMPAIGN: 17V36800. THE BOLTS THAT HOLD THE CAMSHAFT IN PLACE HAVE SHEARED OFF. PORSCHE IS REFUSING ANY TYPE OF CONSIDERATION BECAUSE THE VIN IS NOT IN THE RECALL LIST, BUT IT IS IN THE YEAR OF THE RECAL
... L AND SUFFERS FROM THE ISSUE. I WAS DRIVING THE VEHICLE ON THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. THE VEHICLE LOST POWER AND THE ENGINE STARTED KNOCKING. I WAS ABLE TO COAST TO THE SHOULDER. I HAD TO CALL MY WIFE AND HAVE IT TOWED. THE DEALER TOLD ME IT WOULD COST 14K+ TO REPAIR AND THEY WOULD NEED THE VEHICLE FOR A MONTH. *TRRead more
Incident date: Mar 7, 2020
THE TRANSFER CASE IS FAULTY. IT WAS REPLACED AT 26,000 MILES AND NOW IT IS ACTING THE SAME WAY AGAIN AT 48.000 MILES. I WAS ENTERING THE HWY AND THE CAR JUMPED FORWARD AND SUDDENLY LOST POWER BEFORE JUMPING INTO GEAR. THIS IS NOT SAFE CONSIDERING THERE WAS A CAR IN FRONT OF ME AND BEHIND. DID NOT CA
... USE AN ACCIDENT BUT COULD HAVE. DEALER ADMITS THE TRANSFER CASE HAS BEEN A CONSTANT PROBLEM WITH 2011-2017 CAYENNE BUT REFUSES TO TOTALLY COVER REPLACEMENT. THIS IS MY SECOND ISSUE WITH THE TRANSFER CASE AND AFTER SOME LIGHT RESEARCH HAVE COME ACROSS MANY OWNERS WITH ANYWHERE BETWEEN 1 AND 4 REPLACEMENTS. PORSCHE WILL NOT COVER THE TOTAL COST OF THE REPAIR (APPROX. $6500). HOW CAN A COMPANY LIKE PORSCHE BE SO ARROGANT AS TO UNDERSTAND AND ACCEPT IT IS A FAULTY DESIGN BUT NOT MAKE RESTITUTION TO ITS LOYAL CUSTOMERS,Read more
Incident date: Dec 3, 2019
THE TRANSFER CASE IN THIS CAR IS FAILING AT 53,000 MILES CAUSING UNSAFE, JERKING ACCELERATION LEADING TO TOTAL BREAKDOWN/SHUTDOWN IF NOT CORRECTED. NUMEROUS OWNERS EXPERIENCE THE SAME ISSUE. THE MANUFACTURER ACKNOWLEDGES THE DEFECT AND IS NOW PROVIDING NEWLY DESIGNED REPAIR PARTS DESCRIBED AS PERMAN
... ENTLY SOLVING THE PROBLEM AND COVERED BY A 2-YEAR WARRANTY AT A COST IN EXCESS OF $5,500 RETAILRead more
Incident date: Oct 22, 2019
POWER DRIVERS SEAT MOVED FORE/AFT AND UP/DOWN WHILE DRIVING ON HIGHWAY ON 10.22.2019 ON ITS OWN. MOVING DRIVER AWAY FROM CONTACT WITH EITHER BRAKE OR GAS PEDAL AND A UNNATURALLY LONG REACH TO STEERING WHEEL. DRIVER ENGAGED BUTTONS TO MOVE SEAT FORWARD, PULLED OFF TO SAFE LOCATION AND SHUT DOWN/RES
... TARTED CAR. PROBLEM CONTINUED UPON RESTARTRead more
Incident date: Aug 1, 2018
DASH BOARD LEATHER IS PEELING AND SHRINKING
Incident date: Jul 26, 2019
CLUNKING / SURGING (ALMOST FEELS LIKE A MISFIRE) AFTER CAR WARMS UP IN SECOND AND THIRD GEAR. SEEMS TO BE WITH THE TRANSFER CASE. PURCHASES CAR USED 30 DAYS AGO AND THIS ISSUE STARTED TO APPEAR AFTER I HAD THE VEHICLE AND DRIVING IT FOR A COUPLE OF DAYS. NOW FIND THAT THIS IS A COMMON ISSUE WITH
... CAYENNES.Read more
Incident date: Jul 22, 2019
2012 PORSCHE CAYENNE WITH 47,000 MILES. NOTICED JERKING WHEN TURNING LEFT AND SOME SLIPPAGE IN TRANSMISSION. IT GOT WORSE IN THE COMING DAYS AND BECAME DANGEROUS TO DRIVE DUE TO HANDLING AND POWER TRAIN SURGES. I TOOK IT TO SOUTHPOINT PORSCHE IN DURHAM, NC, THIS WEEK AND WAS TOLD IT NEEDS A NEW $4,4
... 35 TRANSFER CASE. A LOCAL PORSCHE SHOP DIRECTED ME TO REVIEWS WHICH NOTE THE SAME 'KNOWN' ISSUE - DUE TO A KNOWN DEFECT THAT DRAINS FLUID BY TRANSFER CASE AND GETS MOISTURE INTO THE CASE. PORSCHE HAS ISSUED CORRECTIVE INSTRUCTIONS FOR REPAIRS BUT NO RECALL (KNOWN) OR CALLBACK TO REPAIR AT THEIR COST. TRANSMISSION CAN LOCK UP DURING DRIVING CAUSING SERIOUS INJURIES OR DEATH. I ASKED DEALERSHIP TO CONTACT PORSCHE AND REGIONAL REP AND TO SHARE MY CONCERNS AND LINKS TO FORUMS WHERE THIS ISSUE IS OUTLINED IN MANY OTHER PORSCHE CAYENNE CASES.Read more
Incident date: Jun 30, 2019
THE TRANSFER CASE IN THIS CAR IS FAILING AT 53,000 MILES CAUSING UNSAFE, JERKING ACCELERATION LEADING TO TOTAL BREAKDOWN/SHUTDOWN IF NOT CORRECTED. NUMEROUS OWNERS EXPERIENCE THE SAME ISSUE. THE MANUFACTURER ACKNOWLEDGES THE DEFECT AND IS NOW PROVIDING NEWLY DESIGNED REPAIR PARTS DESCRIBED AS PER
... MANENTLY SOLVING THE PROBLEM AND COVERED BY A 2-YEAR WARRANTY AT A COST IN EXCESS OF $5,500 RETAIL.Read more
Incident date: May 24, 2019
HYBRID DEFAULT MULTIPLE TIMES IN PAST YEARS ELECTRICAL SYSTEM? FAULT GENERATOR CHECK ENGINE LIGHT
Incident date: May 24, 2019
HYBRID DEFAULT MULTIPLE TIMES IN PAST YEARS ELECTRICAL SYSTEM? FAULT GENERATOR CHECK ENGINE LIGHT
Incident date: May 24, 2019
HYBRID DEFAULT MULTIPLE TIMES IN PAST YEARS ELECTRICAL SYSTEM? FAULT GENERATOR CHECK ENGINE LIGHT
Incident date: Apr 19, 2019
I GOT THE CAYENNE FROM 2012 IN 01/17/2017 TREE DAYS AFTER BUYING THE SUV TRANSFER CASE WAS NOT WORKING CORRECTLY, WHEN SHIFTING TO 3RD GEAR NOISE AND LOST OF POWER THIS AT 39,273 MILES REPAIR WAS DONE NOW ONLY 20,000 MILES LATER SAME PROBLEM. WHEN I CALLED PORSCHE DEALER TO CHECK ON WARRANTY THERE I
... S NONE AND THEY ALSO LET ME KNOW THAT THIS WOULD BE 3RD TIME THAT TC HAS BEEN CHANGE AND THAT THEY WOULD CHARGE 4,775.00 TO REPAIR.Read more
Incident date: Mar 1, 2019
TRANSFER CASE IN THE REAR JERKING LOSS OF POWER AND NOISES IN THE GEARS 2-4
Incident date: Mar 9, 2018
TRANSFER CASE FAILURE. CAUSES INTERMITTENT ROUGH STUTTERING WHEN DEPRESSING GAS PEDAL ON HIGHWAY ESPECIALLY ON INCLINE. CAR DEALER DID NOT DETECT PROBLEM WHEN PERFORMING DIAGNOSTICS. WENT TO ANOTHER DEALER SERVICE LOCATION. SERVICE REPRESENTATIVE DROVE THE CAR AND QUICKLY CONFIRMED THE CAUSE IS A TR
... ANSFER CASE FAILURE. WE WERE TOLD OUR CAR CAN STALL AT ANYTIME WHICH IS A CLEAR SAFETY HAZARD. AFTER A LOT OF RESEARCH, WE FOUND OUT TRANSFER CASE FAILURE IS A CONSISTENT AND RECURRING ISSUE FOR PORSCHE CAYENNE'S MANUFACTURED IN 2011 TO 2017.Read more
Incident date: Jan 8, 2018
IT IS A VERY COMMON PROBLEM FOR 2011+ CAYENNE THAT HAS THE TRANSFER CASE PROBLEM. THE CAR WON'T ACCELERATE SMOOTHLY DURING 1-2 GEAR AND 3-4-5 GEAR. IT IS VERY DANGEROUS WHILE TRYING TO MERGE ON THE FREEWAY. MY CAR ONLY HAS 71K MILES ON THE ODOMETER AND THIS SHOULD NOT BE HAPPENING
Incident date: Jun 12, 2017
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V368000 (ENGINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (PORSCH
... E OF LIVERMORE, 3100 LAS POSITAS ROAD, LIVERMORE, CA 94551) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TTRead more
Incident date: Oct 3, 2017
CAR HAD A SKIPPING FEELING WHEN DRIVING ESPECIALLY WHEN TURNING. VEHICLE HAS ONLY 20,000 MILES AND TRANSFER BOX HAS TO BE REPLACED. THEY CHARGED ME 4660.47 FOR THE REPLACEMENT CLAIMING THE FIVE YEAR WARRANTY EXPIRED. THE CAR IS ALWAYS GARAGED AND USED DURING THE WINTER. WHEN I COMPLAINED TO PORSCH
... E THEY SENT ME A CHECK FOR $950.Read more
Incident date: Mar 2, 2017
GPS MALFUNCTION WHILE DRIVING , SERVICE TEST NO ERROR CODE BUT VISIBLE GPS MALFUNCTION ! MANUFACTURE CAN'T IDENTIFY THE PROBLEM SUGGEST TO REPLACE THE NEW PCM. IT IS VERY DANGEROUS FOR DRIVER TO BELIEVE ON THE GPS WHILE DRIVING ON IT. IT IS DESIGN FRAUD AND CARELESS OF SERVICE WHEN THE DEVICE IS
... MALFUNCTION AND SYSTEM CAN'T DETECT IT. CUSTOMER HAS PICTURES AND VIDEOS SUPPORT THE CLAIM. VIDEO LINK: HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0B1W2Q8JZJUB7RGZSBHNTQ0O1S1KRead more
Incident date: Mar 2, 2017
GPS MALFUNCTION WHILE DRIVING , SERVICE TEST NO ERROR CODE BUT VISIBLE GPS MALFUNCTION ! MANUFACTURE CAN'T IDENTIFY THE PROBLEM SUGGEST TO REPLACE THE NEW PCM. IT IS VERY DANGEROUS FOR DRIVER TO BELIEVE ON THE GPS WHILE DRIVING ON IT. IT IS DESIGN FRAUD AND CARELESS OF SERVICE WHEN THE DEVICE IS
... MALFUNCTION AND SYSTEM CAN'T DETECT IT. CUSTOMER HAS PICTURES AND VIDEOS SUPPORT THE CLAIM. VIDEO LINK: HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0B1W2Q8JZJUB7RGZSBHNTQ0O1S1KRead more
Incident date: Feb 22, 2017
CAMSHAFT ADJUSTER BOLTS FAILED... VEHICLE LOST POWER WHILE DRIVING, INCLUDING BRAKING SYSTEM AND POWER STEERING. PORSCHE RECALLED SOME 2011S, BUT NO 2012 WERE RECALLED FOR THE SAME PROBLEM. I HAVE KEPT THE FAULTY PARTS WHICH MATCH PART NUMBER WITH KNOWN DEFECT. PORSCHE WOULD NOT HONOR GOODWILL OR AN
... Y DISCOUNT, EVEN WITH PROOF OF MATCHING NUMBERS PER THE MANUFACTURER.Read more
Incident date: Feb 23, 2017
PORSCHE CAYENNE 2012. HAS TRANSMISSION CASING ISSUES AND THEY ARE NOT RECALLING IT! HAD TRANSMISSION CASING REPLACED WITH UNMODIFIED PART AND IN LESS THAT 25K ITS BROKEN AGAIN. WORRY ABOUT MY SAFETY ON THE ROAD AS IM TRAVELING WITH KIDS AND ELDERLY A LOT. THEY COVERED FIRST EMPLACEMENT AS THE VEHI
... CLE WAS UNDER WARRANTY, BUT REFUSE TO COVER SECOND REPLACEMENT LABOR COSTS! ITS UNACCEPTABLE! PORSCHE DOES NOT HONOR THEIR QUALITY, WHEN THE PART WAS REPLACED UNMODIFIED IN 2015, THEY WERE FULLY AWARE THAT THIS WOULD BE A PROBLEM DOWN THE ROAD AND SURE ENOUGH, IT IS!! $650 DOLLARS IN LABOR MUST HAVE BEEN COVERED AS WAS THE SECOND REPLACEMENT PART!!Read more
Incident date: May 15, 2016
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE. WHILE DRIVING APPROXIMATELY 30 MPH DOWNHILL AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD TO REPEATEDLY DEPRESS THE BRAKE PEDAL FOR THE BRAKES TO OPERATE. THE VEHICLE WAS NOT DIAGNO
... SED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V169000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.Read more
Incident date: Jun 15, 2012
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE. THE CONTACT STATED THAT HE NOTICED AN ABNORMAL GLARE FROM THE WINDSHIELD WHILE ENTERING A RESIDENTIAL GARAGE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Incident date: Aug 28, 2011
THE ENGINE OF MY PORSCHE CAYENNE TURBO WAS SHUT OFF COMPLETELY WHILE TURNING LEFT ON A TWO-LANE HIGHWAY. THE OPPOSITE CAR HAD TO VEERED OFF TO AVOID COLLISION. THE CAR KEPT MOVING FORWARD UNTIL IT HIT THE CURB. *TR
Incident date: Feb 27, 2012
I RECENTLY PURCHASED PORSCHE CAYENNE S 2012 AND I'M HAPPY ABOUT THE SUV BUT THE COMFORT ENTRY FEATURE DOES NOT WORK ALL THE TIME SO I TOOK IT TO THE DEALER AND DEALER ALSO ACKNOWLEDGED THE PROBLEM BUT DIDN'T OFFER ANY SOLUTION. IT WORKS SOME TIME AND IT DOESN'T OTHER TIMES. WHEN YOU SET YOUR POSITIO
... N AND SAVE THE POSITION WHEN YOU UNLOCK THE DOOR WITH THE SAME KEY IT SUPPOSED SAVE ALL YOUR PREFERENCES LIKE SEAT,SIDE MIRRORS AND OTHERS BUT IT DOESN'T WORK MOSTLY...! I CHECKED IN FORUMS AND MOST OF THEM DO COMPLAIN OR THEY JUST GOT USED TO IT. I WOULD LIKE TO BRING IT TO YOUR ATTENTION WE PAID CLOSE TO $5000.00 TO THIS FEATURE AS AN OPTION. I REQUEST YOU TO INVESTIGATE ON THIS ISSUE AND IF YOU SEE A PROBLEM PLEASE ASK THE PORSCHE TO ADDRESS THE PROBLEM. *TRRead more
Incident date: Feb 27, 2012
I RECENTLY PURCHASED PORSCHE CAYENNE S 2012 AND I'M HAPPY ABOUT THE SUV BUT THE COMFORT ENTRY FEATURE DOES NOT WORK ALL THE TIME SO I TOOK IT TO THE DEALER AND DEALER ALSO ACKNOWLEDGED THE PROBLEM BUT DIDN'T OFFER ANY SOLUTION. IT WORKS SOME TIME AND IT DOESN'T OTHER TIMES. WHEN YOU SET YOUR POSITIO
... N AND SAVE THE POSITION WHEN YOU UNLOCK THE DOOR WITH THE SAME KEY IT SUPPOSED SAVE ALL YOUR PREFERENCES LIKE SEAT,SIDE MIRRORS AND OTHERS BUT IT DOESN'T WORK MOSTLY...! I CHECKED IN FORUMS AND MOST OF THEM DO COMPLAIN OR THEY JUST GOT USED TO IT. I WOULD LIKE TO BRING IT TO YOUR ATTENTION WE PAID CLOSE TO $5000.00 TO THIS FEATURE AS AN OPTION. I REQUEST YOU TO INVESTIGATE ON THIS ISSUE AND IF YOU SEE A PROBLEM PLEASE ASK THE PORSCHE TO ADDRESS THE PROBLEM. *TRRead more
Incident date: Feb 27, 2012
I RECENTLY PURCHASED PORSCHE CAYENNE S 2012 AND I'M HAPPY ABOUT THE SUV BUT THE COMFORT ENTRY FEATURE DOES NOT WORK ALL THE TIME SO I TOOK IT TO THE DEALER AND DEALER ALSO ACKNOWLEDGED THE PROBLEM BUT DIDN'T OFFER ANY SOLUTION. IT WORKS SOME TIME AND IT DOESN'T OTHER TIMES. WHEN YOU SET YOUR POSITIO
... N AND SAVE THE POSITION WHEN YOU UNLOCK THE DOOR WITH THE SAME KEY IT SUPPOSED SAVE ALL YOUR PREFERENCES LIKE SEAT,SIDE MIRRORS AND OTHERS BUT IT DOESN'T WORK MOSTLY...! I CHECKED IN FORUMS AND MOST OF THEM DO COMPLAIN OR THEY JUST GOT USED TO IT. I WOULD LIKE TO BRING IT TO YOUR ATTENTION WE PAID CLOSE TO $5000.00 TO THIS FEATURE AS AN OPTION. I REQUEST YOU TO INVESTIGATE ON THIS ISSUE AND IF YOU SEE A PROBLEM PLEASE ASK THE PORSCHE TO ADDRESS THE PROBLEM. *TRRead more
Technical Service Bulletins, 2012 PORSCHE CAYENNE
299 manufacturer communications from 232 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
| 350000 EQUIPMENT | 73 |
| 110000 ELECTRICAL SYSTEM | 48 |
| 060000 ENGINE AND ENGINE COOLING | 44 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 18 |
| 060000 ENGINE (PWS) | 10 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 10 |
| 100000 POWER TRAIN | 7 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 6 |
220000 SEATS
Technical information on a complaint - seat cover wrinkled
060000 ENGINE AND ENGINE COOLING
Manufacturers certificate - allocation of approved engine oils up until MY2020
100000 POWER TRAIN
Technical information for an assessment of cracks on elastomer bearings on the front and rear axles.
118000 ELECTRICAL SYSTEM:SOFTWARE
Information for PIWIS tester update 42.500.020
980000 UNKNOWN OR OTHER
Information for PIWIS tester update 42.500.020
350000 EQUIPMENT
Symptom-based workshop manual for eliminating transmission symptoms. reprogramming control unit for tiptronic transmission
350000 EQUIPMENT
Information for PIWIS tester update 42.300.050 & .052
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Instructions on manufactures certificate for approved Porsche A40 engine oils
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Instructions on manufacturers certificate for approved C20 engine oils
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Instructions on manufactures certificate for approved Porsche C30 engine oils
350000 EQUIPMENT
Information for PIWIS tester update 42.300.040 & .041
350000 EQUIPMENT
Information for PIWIS tester update 42.300.035
350000 EQUIPMENT
Information for PIWIS tester update 42.300.030 - .032
350000 EQUIPMENT
Parts information for parts withdrawal involving the glass roof - 9J0877069EY and 9J0877069DY
110000 ELECTRICAL SYSTEM
Instructions on advanced technical information for the permanent diagnostic trouble codes
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Installation and conversion instructions for the rear seat entertainment
350000 EQUIPMENT
Installation and conversion instructions for the rear seat entertainment
220000 SEATS
Installation and conversion instructions for the rear seat entertainment
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Installation and conversion instructions for the rear seat entertainment
350000 EQUIPMENT
Installation and conversion instructions for the rear seat entertainment
220000 SEATS
Installation and conversion instructions for the rear seat entertainment
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Special tools and equipment information on PIWIS tester update 42.250.050
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.045
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.042
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information PIWIS tester update 42.250.040
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.032
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.250.030
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.200.025
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.200.020 & .022
110000 ELECTRICAL SYSTEM
Special tools and equipment information for all Porsche models. Diagnostic equipment standards.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche C40 engine oils.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche C30 engine oils.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche A40 engine oils.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Information on PIWIS tester update 42.200.000 a?? 42.200.012
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Manufacturers certificate for an overview of approved Porsche C20 engine oils.
110000 ELECTRICAL SYSTEM
Special tools and equipment information for the Pico Oscilloscope Extended Functionality
350000 EQUIPMENT
Parts information for parts withdrawal on the locks made to original key code
353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
Parts information for parts withdrawal on the locks made to original key code
061510 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP
Parts information on parts withdrawal for the oil pump
980000 UNKNOWN OR OTHER
Parts information on parts withdrawal for the oil pump
060000 ENGINE AND ENGINE COOLING
Manufacturers certificate for allocation of approved engine oils
060000 ENGINE AND ENGINE COOLING
Instructions on advanced technical information for the engine - will not start for updating PVTS CU software via dealer web portal
350000 EQUIPMENT
Information for PIWIS tester update 42.100.000, .010 & .011
280100 BACK OVER PREVENTION:SOFTWARE
Information for PIWIS tester updates 42.000.050 & .051
280100 BACK OVER PREVENTION:SOFTWARE
Information for PIWIS tester update 42.000.048
350000 EQUIPMENT
Information for PIWIS tester update 42.000.040
350000 EQUIPMENT
Information for PIWIS tester update 42.000.035
350000 EQUIPMENT
Special tools information on an upgrade to the pushers for the VAS5237
060000 ENGINE AND ENGINE COOLING
Manufacturers certificate for approved engine C20 engine oils.
350000 EQUIPMENT
Product knowledge for the Porsche evolution from 1948-2023.
350000 EQUIPMENT
Information for PIWIS tester update 41.750.045 & .046
350000 EQUIPMENT
Technical information for ANB4 - retrofitting locking caps on the front left and right headlights.
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special tools information for the pneumatic cartridge gun.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C30 oils for all Porsche models that use C30 oil.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C40 oils for all Porsche models that use C40 oil.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine A40 oils for all Porsche models that use A40 oil.
110000 ELECTRICAL SYSTEM
Instructions on advanced technical information for improper odometer and speedometer function
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special tools information for the logo templates and exchangeable inserts.
350000 EQUIPMENT
Information for PIWIS tester update 41.500.020 & .022
110000 ELECTRICAL SYSTEM
Technical information for ANB4 - retrofitting locking caps on the front left and right headlights.
130000 VISIBILITY
Technical information for ANB4 - retrofitting locking caps on the front left and right headlights.
340000 COMMUNICATION
Parts information for parts withdrawal involving the gateway
980000 UNKNOWN OR OTHER
Parts information for parts withdrawal involving the gateway
110000 ELECTRICAL SYSTEM
Information for recommended HV battery - fire blanket on the Panamera, Cayenne, and Taycan
350000 EQUIPMENT
Information for recommended HV battery - fire blanket on the Panamera, Cayenne, and Taycan
350000 EQUIPMENT
Information for PIWIS tester update 41.400.000 & .010.
350000 EQUIPMENT
Information for PIWIS tester update #41.375.050
350000 EQUIPMENT
Information for PIWIS tester update #41.375.045.
070000 FUEL SYSTEM, GASOLINE
Parts information for parts withdrawal involving the fuel filler flap
350000 EQUIPMENT
Parts information for parts withdrawal involving the fuel filler flap
350000 EQUIPMENT
Information for PIWIS tester update #41.375.040
356000 EQUIPMENT ADAPTIVE/MOBILITY
Instructions on advanced technical information for the lubricant for the sunroof/sliding roof.
350000 EQUIPMENT
Information for PIWIS tester update #41.300.000, .010 & .012
350000 EQUIPMENT
Special tools information for new blitz table replacement castors.
350000 EQUIPMENT
Special tools information for HV lift tools kit - for the Macan, Panamera, Cayenne, and Taycan
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C30 oils for Porsche models using C30 oils.
060000 ENGINE AND ENGINE COOLING
Instructions on the manufacturers certificate for approve Porsche A40 engine oils.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C40 engine oils for all Porsche models using this oil.
060000 ENGINE AND ENGINE COOLING
Overview of approved engine C20 engine oils for all Porsche models using this oil.
350000 EQUIPMENT
Special tools and equipment for the VAG 1561 storage kit in foam with blades
060000 ENGINE AND ENGINE COOLING
Special tools information for the Cayenne valve spring tools.
060000 ENGINE AND ENGINE COOLING
Special tools information for VAS 5161A tool kit for valve cotter R&I and cylinder head repair
350000 EQUIPMENT
Special tools information for VAS 5161A tool kit for valve cotter R&I and cylinder head repair
030000 BRAKES (PWS)
Advanced technical information for a brake squeal.
020000 SUSPENSION
Technical information - adjust values for suspension alignment: using current values and observing specifcations.
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Installation and conversion instructions for the Cayenne. PCM3.1 - Navigation Update
110000 ELECTRICAL SYSTEM
Installation and conversion instructions for the Cayenne. PCM3.1 - Navigation Update
350000 EQUIPMENT
Engine symptom - loose/broken screws and oil leaks in the area of the chain housing cover and/or camshaft phaser.
060000 ENGINE AND ENGINE COOLING
Engine symptom - loose/broken screws and oil leaks in the area of the chain housing cover and/or camshaft phaser.
350000 EQUIPMENT
Technical information on spare parts requirements - inner actuating mechanism for rear door opener.
110000 ELECTRICAL SYSTEM
Technical information on spare parts requirements - inner actuating mechanism for rear door opener.
060000 ENGINE AND ENGINE COOLING
Instructions on the manufacturers certificate for allocation of approved engine oils up until MY2020. (starting back at MY1984). An overview of the approved engine oils.
130000 VISIBILITY
Special tools information regarding the surround view calibration mats.
130000 VISIBILITY
Symptom based workshop manual information - eliminating symptoms in body interior: Re-calibrating Surround View Camera Control Unit (for I-no. 8A4)
110000 ELECTRICAL SYSTEM
Symptom based workshop manual information - eliminating symptoms in body interior: Re-calibrating Surround View Camera Control Unit (for I-no. 8A4)
350000 EQUIPMENT
Special tools information for a new contact surface cleaning set.
060000 ENGINE (PWS)
Special tools for new Cayenne and Panamera engine tools.
350000 EQUIPMENT
Special tools for new Cayenne and Panamera engine tools.
350000 EQUIPMENT
Installation and conversion instructions for retrofitting a bicycle rack on a variety of vehicles.
060000 ENGINE AND ENGINE COOLING
List of approved engine oils for all Porsche models using C40 oil.
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