2024 POLESTAR POLESTAR 2
5 recalls — 27 complaints — 41 TSBs — 5/5 safety rating
25V615000 Sep 15, 2025
BACK OVER PREVENTION:SOFTWARE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Consequence
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Interim letters notifying owners of the safety risk were mailed December 1, 2025. Additional letters will be sent once the remedy is available, anticipated June 12, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Poles... Read more
25V409000 Jul 2, 2025
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Consequence
A loss of brake function increases the risk of a crash.
Remedy
Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number ... Read more
25V280000 Apr 25, 2025
BACK OVER PREVENTION:SOFTWARE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi... Read more
Consequence
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will ... Read more
24V939000 Dec 18, 2024
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2024 Polestar 2 electric vehicles. The clamps may be improperly crimped on the driver's side inner far side air bag module (FSAB), which can cause the air bag to deploy improperly.
Consequence
An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.
Remedy
Dealers will replace the driver's side inner FSAB, free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1044.
24V477000 Jun 26, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number... Read more
Consequence
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Complaint Statistics
27 total complaints
2 crashes
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 6 |
| BACK OVER PREVENTION: WARNINGS | 3 |
| POWER TRAIN | 2 |
| ENGINE AND ENGINE COOLING | 2 |
| UNKNOWN OR OTHER | 2 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
| POWER TRAIN:DRIVELINE:DRIVESHAFT | 1 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
| FUEL SYSTEM, GASOLINE | 1 |
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 1 |
UNKNOWN OR OTHER
Mar 31, 2026
Incident date: Mar 29, 2026
ON CALL SERVICE/ VCM MODULE STOPPED WORKING PREVIOUS RECALLS ON THESE TYPES OF VEHICLES
STRUCTURE:BODY
Mar 31, 2026
Incident date: Mar 29, 2026
I purchased a certified preowned vehicle from Fowler Toyota in [XXX] , and after complaining multiple times about my engine being too loud, a musty smell in my trunk, the attempting to clean my trunk and me pointing out rust spots in the trunk and the smell returning multiple times, and a sulfur sme... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 22, 2025
Incident date: Dec 17, 2025
im the dealer sold my the car or maker uncertain problem
Crash
SERVICE BRAKES, HYDRAULIC
Jul 31, 2025
Incident date: Jul 30, 2025
The contact owns a 2023 Acura MDX. The contact stated that while driving and depressing the accelerator pedal, the pedal unintendedly travelled down to the floorboard, causing the vehicle to unintendedly accelerate. The contact stated that the vehicle exceeded 95 MPH while driving in a 25 MPH zone. ... Read more
POWER TRAIN
Jul 18, 2025
Incident date: Jul 15, 2025
Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B... Read more
ENGINE
Jul 16, 2025
Incident date: Jun 1, 2025
My vehicle abruptly went from 65 to 30 while driving with my children on the expressway. The check engine light and three other lights came on, and the car wouldn't start for an hr or so, and then it wouldn't accelerate past 25-30 miles, while all the check engine light and the other lights continue... Read more
VEHICLE SPEED CONTROL
Jul 16, 2025
Incident date: Jun 1, 2025
My vehicle abruptly went from 65 to 30 while driving with my children on the expressway. The check engine light and three other lights came on, and the car wouldn't start for an hr or so, and then it wouldn't accelerate past 25-30 miles, while all the check engine light and the other lights continue... Read more
STEERING
Jul 15, 2025
Incident date: Jul 15, 2025
Radio needed replacement, transmission was replaced under lease contract, Rack & Pinion replaced, Steering & Suspension R/F Axle replacement needs to be done, part is on back order until September 2025-This is very dangerous. There should be recalls on the above is the part is on back order there a... Read more
SEATS
Jul 13, 2025
Incident date: Jul 10, 2025
3rd row headrest- not staying upright was recalled prior to current condition not upright 2nd row seat- adjustment cable broken no longer working Transmission- pump and valve body failed required replacement
ENGINE AND ENGINE COOLING
Jul 11, 2025
Incident date: Jul 11, 2025
The contact owns a 2018 Ford F-150. The contact stated that while receiving an oil change at a dealer, the mechanic located an oil leak in the oil pan and informed the contact that the oil pan and silicone sealant needed to be replaced. The vehicle was not repaired. The contact related the failure t... Read more
ENGINE
Jul 8, 2025
Incident date: Jul 8, 2025
Timing chain completely went when I had been complaining of a noise while it was under warranty. I was stranded on the side of the road. The starter completely went while driving. Now, I am told the transfer case is bad and I had to pull on side of road to a repair shop.
UNKNOWN OR OTHER
Jul 8, 2025
Incident date: Jul 8, 2025
" exterior A pillar applique trim clip attachments are not properly engaged." I recieved a safety recall letter July 2024. I called Zeigler Ford dealership for the repair. They scheduled an appointment and inspected it and said they cannot fix it due to unavailable parts from Ford. This has been go... Read more
BACK OVER PREVENTION
Jul 3, 2025
Incident date: Jul 3, 2025
The contact owns a 2013 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen, creating a visibility hazard for the driver. The cause of the failure was not yet been determined. The manufacturer and local dealer were not notified of the failur... Read more
ENGINE
Jul 1, 2025
Incident date: Jul 1, 2025
Broken crankshaft
ENGINE
Jul 1, 2025
Incident date: Jul 1, 2025
Check engine light came on while driving and engine making rattling noise. Stopped vehicle and restarted with difficulty starting and loss of engine power. Towed to nearest Honda dealer and diagnosed with cylinder 3 rod bearing damage. Engine replaced under Honda extended warrenty with used engine p... Read more
ENGINE AND ENGINE COOLING
Jul 1, 2025
Incident date: May 9, 2025
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
POWER TRAIN
Jul 1, 2025
Incident date: May 9, 2025
My 2018 GMC Yukon SLE has a Transmission Failure and a engine oil coolant failure. The issues occurred while driving when the vehicle had to go into limp status to prevent the transmission from complete failure. I have taken the vehicle to the dealership 2x and they changed the fluid once and re... Read more
BACK OVER PREVENTION: WARNINGS
Jul 1, 2025
Incident date: May 9, 2025
I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. ... Read more
Crash
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jun 28, 2025
Incident date: Jun 28, 2025
Intent of the recent recall was to make the rear view camera reliable, but it has not improved and often (30-40 percent of the time) shows "Camera Is Unavailable".
FUEL SYSTEM, GASOLINE
May 7, 2025
Incident date: Apr 17, 2025
The contact owns a 2013 Ford Explorer. The contact stated that his daughter smelled a strong odor of fuel around the vehicle and in the residence while the vehicle was parked in the garage. There was fuel on top of the tank. The contact stated that after raising the vehicle up on a lift, it was dete... Read more
LANE DEPARTURE: BLIND SPOT DETECTION
Mar 7, 2025
Incident date: Mar 6, 2025
I got in my vehicle after getting gas. I was on my way to Neosho, MO, hundreds of miles from home. Thes lights were all on and I couldn't get them to go off. I figured it was because my windshield was dirty. I turned my wipers on to find out one needed replaced. I paid $30 for 1 since I have an odd ... Read more
BACK OVER PREVENTION: WARNINGS
Jan 11, 2025
Incident date: Jan 10, 2025
Steering jerks sometimes transmission would not go into gear just raves up and then there’s times when it drive normal transmission bangs shifts hard stutters late shift driver assist blocked
POWER TRAIN:DRIVELINE:DRIVESHAFT
Aug 22, 2024
Incident date: Jul 31, 2024
See attached document for complaint.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Feb 2, 2024
Incident date: Dec 27, 2023
You guys have ruined auto pilot and made it less safe. Quit trying to get a promotion or recognition by going after Tesla. My model 3 was the safest car to drive hands down. I've had 17 different cars in the last 20 years, Tesla's are like anything else I've ever driven. The problem you caused by ... Read more
ENGINE
Feb 2, 2024
Incident date: Dec 27, 2023
No problems with car Oil life says 19% told by chevey dealership service department don't have to change oil till 0% Filled up car at gas pump and pulled away In middle of turning reduce power alarm, traction control and check engine yell at me I was just able to get the car into a parking spot Take... Read more
BACK OVER PREVENTION: WARNINGS
Feb 2, 2024
Incident date: Dec 27, 2023
My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar den... Read more
ENGINE
Dec 5, 2023
Incident date: Nov 21, 2023
Multiple Occasions of Driving on Road and the Engine shuts off. I have had to safely coast the truck off the road, after several minutes the truck starts again and drives fine. This is occurring Regularly. I may go a week with the Truck driving fine, then all of a sudden it powers down and shuts ... Read more
NHTSA Safety Ratings — 2024 POLESTAR POLESTAR 2
2024 Polestar Polestar 2 5 HB RWD
| Category | Rating |
|---|---|
| Overall Rating | 5 / 5 ★★★★★ |
| Frontal Crash | 5 / 5 ★★★★★ |
| Frontal Crash — Driver | 5 / 5 ★★★★★ |
| Frontal Crash — Passenger | 5 / 5 ★★★★★ |
| Side Crash | 5 / 5 ★★★★★ |
| Side Crash — Driver | 5 / 5 ★★★★★ |
| Side Crash — Passenger | 5 / 5 ★★★★★ |
| Rollover | 5 / 5 ★★★★★ |
| Rollover Risk | 8.3% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard |
| Lane Departure Warning | Standard |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins — 2024 POLESTAR POLESTAR 2
41 manufacturer communications from 27 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 12 |
| 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT | 5 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 5 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 3 |
| 350000 EQUIPMENT | 3 |
| 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | 2 |
| 280100 BACK OVER PREVENTION:SOFTWARE | 2 |
| 980000 UNKNOWN OR OTHER | 2 |
36763.2.0
Apr 24, 2024
350000 EQUIPMENT
This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.
36763.2.0
Apr 16, 2024
350000 EQUIPMENT
This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.
35563.3.0
Apr 5, 2024
353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA
35563.3.0
Apr 5, 2024
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA
35563.3.0
Apr 5, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA
35563.3.0
Apr 5, 2024
980000 UNKNOWN OR OTHER
This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA
35563.3.0
Apr 5, 2024
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA
36694.4.0
Mar 6, 2024
110000 ELECTRICAL SYSTEM
This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.
36876.1.1
Feb 29, 2024
110000 ELECTRICAL SYSTEM
This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles
36418.3.0
Feb 21, 2024
110000 ELECTRICAL SYSTEM
This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary
36851.2.0
Feb 15, 2024
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Torque Fluctuates While Driving. 1. Erase the DTC. 2. Let the vehicle go to "Abandoned mode." 3. Perform a new VIDA readout.
36829.1.0
Jan 30, 2024
280100 BACK OVER PREVENTION:SOFTWARE
This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.
36527.5.0
Jan 24, 2024
020000 SUSPENSION
This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.
36819.1.0
Dec 22, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.
36779.1.0
Nov 16, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Model Year 2024 Electrical Powertrain, First Year Policy
SMB00043P
Nov 6, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Polestar 2 Updates.
36577.5.0
Nov 2, 2023
980000 UNKNOWN OR OTHER
This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.
36577.5.0
Nov 2, 2023
118000 ELECTRICAL SYSTEM:SOFTWARE
This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.
36577.5.0
Nov 2, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Software Update Fails and VIDA Cana??t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does n
36604.2.0
Nov 1, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Digital Key, intermittent function. A software improvement for the PAKM (Phone as Key Module) has been released as of year 2023 week 42.
36518.5.0
Oct 31, 2023
280100 BACK OVER PREVENTION:SOFTWARE
This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.
36518.5.0
Oct 31, 2023
210000 TRAILER HITCHES
This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.
36604.2.0
Oct 30, 2023
116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
This is a Technical Journal: Digital Key, intermittent function. Perform software download.
36604.2.0
Oct 30, 2023
118000 ELECTRICAL SYSTEM:SOFTWARE
This is a Technical Journal: Digital Key, intermittent function. Perform software download.
36604.2.0
Oct 30, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Digital Key, intermittent function. Perform software download.
36756.1.0
Oct 26, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.
36527.3.0
Oct 20, 2023
020000 SUSPENSION
This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.
36694.2.0
Oct 3, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Searching for GPS Message in DIM / CSD
36086.1.0
Jul 27, 2023
118000 ELECTRICAL SYSTEM:SOFTWARE
This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.
36694.1.0
Jul 27, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. Restart IHU via home button
36086.1.0
Jul 27, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.
36697.1.0
Jul 27, 2023
353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.
36697.1.0
Jul 27, 2023
350000 EQUIPMENT
This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.
36664
Jul 12, 2023
110000 ELECTRICAL SYSTEM
This is a Technical Journal: Replacement of OBC or HLCM, SW download failure. Perform a new software reload of unit.
36666.1.0
Jun 27, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.
36658.2.0
Jun 22, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sofware release (2.10).
36658.2.0
Jun 22, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sofware release (2.10).
36662.3.0
Jun 22, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week 21 (~5/22/2023). The details of these improvements are included in the Service section attached Tec
S10239
Jun 21, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SERVICE ACTION S10239 DESCRIPTION.
PB85-S10239
Jun 21, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SERVICE ACTION S10239 DESCRIPTION.
SJ 1001860P
Apr 25, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Journal.
NHTSA Safety Investigations — POLESTAR POLESTAR 2
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
RQ25004
Opened: Jul 9, 2025
Loss of rear-view camera image
The Office of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 – MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure t... Read more
POLESTAR POLESTAR 2 — All Years Overview
Complete safety history for the POLESTAR POLESTAR 2 across all model years (2021–2025).
20
Total Recalls
732
Total Complaints
1
Investigations
25
Reported Crashes
9
Reported Fires
0
Reported Deaths