2023 POLESTAR POLESTAR 2

4 recalls, 144 complaints - 67 TSBs - 5/5 safety rating

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.g... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi... Read more

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will ... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number... Read more

Consequence

A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy

Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.

25,825 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.

Consequence

The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.

3 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

Complaint Statistics

144 total complaints 3 crashes 3 fires 3 injuries

Top Reported Components

Component	Complaints
ENGINE	20
UNKNOWN OR OTHER	18
ELECTRICAL SYSTEM	16
POWER TRAIN	11
STEERING	9
SERVICE BRAKES	8
FUEL/PROPULSION SYSTEM	7
ENGINE AND ENGINE COOLING	7
VEHICLE SPEED CONTROL	6
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA	5

Incident date: Mar 11, 2026

Since purchasing this new 2025 Volkswagen Tiguan, I have experienced repeated electrical and drivability defects despite multiple repair attempts by an authorized Volkswagen dealership. The vehicle has been out of service approximately 70+ days, including a transmission replacement, a loose ball joi... Read more

Incident date: Mar 10, 2026

The contact owns a 1998 Ford F-150. The contact stated that while The vehicle was park in the son's driveway the neighbor alerted the son that the vehicle on fire. The son rushed to the vehicle and discovered flames coming from the cabin of the vehicle. The Fire Department was called to ... Read more

Fire

Incident date: Mar 31, 2026

See attached document for complaint.

Incident date: Mar 31, 2026

On 3/30/2026, I was driving down the road & suddenly my dash filled with warning lights about brakes, abs etc. Steering the vehicle became almost impossible because power steering was gone. When I attempted to brake, I also found that I had very little braking. The vehicle has 11,036 miles. Got the ... Read more

Incident date: Mar 31, 2026

I am filing a safety complaint regarding my 2019 Infiniti QX50 experiencing engine failure consistent with known bearing defects. On February 13, 2026, while driving from [XXX] to [XXX] on the highway, my vehicle began shaking severely, producing a rattling/knocking noise from the engine, and los... Read more

Incident date: Mar 29, 2026

I am reporting multiple safety-related issues involving my 2016 Chrysler 200 S. On 02/06/2024, after an oil change at a dealership, the underbody skid plate bolts were not reinstalled. While driving, the skid plate fell and I lost control of the vehicle, creating a serious safety hazard. No warning ... Read more

Incident date: Mar 31, 2024

auto idle stop stalled at a red light causing my car to not move and having to shut off my car in the middle of traffic. Once i tried to turn back on it wouldnt start at first. i had to do this twice in order for the car to come back on.

Incident date: Mar 16, 2026

The contact owns a 2022 GMC Yukon XL. The contact stated that the vehicle was repaired under NHTSA Campaign: 25V274000 (Engine and Engine Cooling); however, the repair failed to prevent a failure from occurring. The day after the recall repair was completed at a local authorized dealer, while drivin... Read more

Incident date: Feb 12, 2026

Incident date: Feb 12, 2026

When I purchased the vehicle I was told I could use Apple CarPlay, or Toyota's Drive Connect. Apple works better so I've always used that. I am used to having to clear Toyota's pop up ads for Drive Connect several times per week, even once per day. Recently Toyota's Drive Connect ads pops up on sc... Read more

Incident date: Feb 9, 2026

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), and the vehicle was taken to the dealer at 51,000 miles, and stated that the engine would be inspected, and if necessary, repaired or replaced.... Read more

Incident date: Feb 9, 2026

Over the past few years, I have experienced sporadic issues with my transmission. I am aware of an investigation into 2015-2017 F-150's with 6-speed 6R80 automatic transmissions which is what I have. According to articles I have seen, there have been reports of sudden down-shifts at highway speed fr... Read more

Incident date: Feb 9, 2026

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repair were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the ... Read more

Incident date: Feb 4, 2026

Transmission unexpectedly downshifts to first gear then goes to neutral automatically. Requires driver to pull over and shut engine off for 5 minutes then restart and continue normal operation. In addition to this issue the 3-4 shift lags then slams into gear

Incident date: Dec 27, 2025

Dear National Highway Traffic Safety Administration, I am submitting this email to formally report a potential vehicle safety defect involving my 2022 Toyota Corolla. Vehicle information: - Make/Model: 2022 Toyota Corolla - In-service date: 08/18/2022 My vehicle sustained significant wiring d... Read more

Incident date: Dec 27, 2025

Was driving home going 35 the rear end spider gears decided to lock up completely cause loss of control of my vehicle

Incident date: Dec 4, 2025

THERE WAS NO OWNERS MANUAL INCLUDED WITH THE BRAND NEW TRUCK I EMAILED DEALER TWICE AND CALLED SALESPERSON ONCE HAVE NOT HEARD BACK FROM DEALERSHIP.

Incident date: Dec 1, 2025

UNKNOWN While I'm driving my car will lose power and go into reduced engine power mode and slows me down to a crawl. I've almost been hit in the back many times for to this. The coffee is P2138

Incident date: Dec 1, 2025

Vehicle does had a hard time starting and now does not start. Research indicates this is a known problem on this vehicle but my vehicle doesn’t seem to be included in the recall The main recall for the Lexus RC200t is due to a failing low-pressure fuel pump, which can cause the engine to stall wh... Read more

Incident date: Nov 2, 2025

Vehicle: 2025 Honda Civic Touring Hybrid - Continental ProContact tires On Sun Oct 19 11:30am while driving N on I95 at SC/NC border at hwy speeds in heavy traffic the LR tire/rim exploded causing the car to spin out and nearly cause a serious accident. I was able to bring the car under control and ... Read more

Incident date: Oct 12, 2025

The jeep die while I was driving on CR530. Check engine light came on and stuff flashed I quickly pulled over rto the shoulder. After ten minutes I was able to drive it into a dunkin donut shop but it turned off three times risking my life each time. I had my hazard lights on but people dont care... Read more

Incident date: Oct 10, 2025

I was getting ready to leave for work and was unable to because my steering wheel was completely locked up. Red steering wheel light flashing and message saying service power steering. The issue seems to fall under the recall on a limited number of RAM 1500s for the faulty EPS system, however mine w... Read more

Incident date: Jul 7, 2025

Unknown

Incident date: Sep 24, 2025

We first noticed that the car was sputtering and jerking when accelerating at highway speeds. It wasn't consistent at first but continued to get worse over time and at more regular occurrences. White/grey smoke was spotted from the tailpipe whenever the vehicle was accelerating, either from a stop... Read more

Incident date: Sep 9, 2025

The contact owns a 2022 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. Additionally, the contact stated that the low oil pressure warning light failed to illuminate while the engine oil level was significantly low. The vehicle was taken to the dealer, ... Read more

Incident date: Aug 24, 2025

While driving the shifting became sluggish and the vehicle would surge/catch when shifting then while driving home the Escape just quickly slowed and stopped on a busy road. We could not get it to go forward, so we shifted to reverse in traffic to get the car off to the side of the road. The car w... Read more

Incident date: Apr 25, 2025

While driving there was a loud noise and car started shaking and continued making clunking sounds. Had to pull over. Vehicle is not drivable. Had it towed to the dealership, they are saying the ther is an issue with a rod and engine is blown and needs a new engine. They are describing the same ex... Read more

Incident date: Aug 2, 2025

The sensors in the rear view camera and the grille are malfunctioning causing my van to throw error messages for the adaptive cruise control, lane assist, automatic high beam and brake light to stay on. Theres a risk of accidents happening if the van doesnt notify the driver of lane departure at the... Read more

Incident date: Jul 31, 2025

Since last November 2024 I have been trying to see what is wrong with my car. Previously I took it to Nissan for a thoroughly check just for them to tell me I went over my miles and they wasn’t able to fix my car with my warranty. I have taken my car to 3 different places where they all tell me di... Read more

Incident date: Aug 1, 2025

While driving to work on a local road, I approached a red light where there were no vehicles immediately ahead. However, my vehicle unexpectedly steered off the road in front of a construction sign, entering a ditch. Despite my attempts to regain control of the steering and braking systems, I was un... Read more

Incident date: Aug 1, 2025

In reverse, the backup camera will not appear..often get a “camera is unavailable” during the only time I need it available. Latest software upgrade to 3.6.4 still has not corrected the issue.

Incident date: Jul 29, 2025

The contact owns a 2011 Nissan Versa. The contact stated that the rear passenger's side door failed to unlock and unlatch as intended. There was no warning light illuminated. The vehicle was taken to an unknown local dealer, where it was diagnosed that the door lock actuator needed to be replaced. ... Read more

Incident date: Jul 24, 2025

While driving at a low speed vehicle has shut down and VIC says shift into park to start once you shift the vehicle into park you can restart it . This has happened twice and no computer codes are stored.

Incident date: Jul 1, 2025

Have not had any problems until this morning. Started the truck to move it and there was a warning flashing on the instrument cluster of a steering wheel and exclamation point. The power steering is not working at all. I have not been able to bring it to a dealer for diagnostics as it is unsafe to d... Read more

Incident date: Jul 16, 2025

The contact owned a 2024 Toyota Tundra. The contact stated while the vehicle was parked in front the detached garage, the vehicle caught on fire and the incident was caught on the neighbor's camera at 4:31 AM. The neighbor then informed the contact of the incident. The contact noticed that the vehic... Read more

Fire

Incident date: Jul 11, 2025

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. ... Read more

Incident date: Jul 11, 2025

Unknown. Twice while trying to accelerate onto highway on ramp, the car did not go faster immediately as expected. It didn’t pick up speed. I’m trying to go from 35 to 60 and there’s a delay from the time I step on gas until the car actually go faster. It didn’t stall or shut off. If someone... Read more

Incident date: Jul 11, 2025

Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing ... Read more

Incident date: Jul 11, 2025

Incident date: Jul 12, 2025

"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes ino... Read more

Incident date: Jul 8, 2025

Front camera failure causes multiple safety issues. Lane keep assist collision mitigation road departure mitigation high beam problem This is a known issue and the dealership knew about this immediately hearing the multiple warning signs. Cost of replacement is over $2000.

Incident date: Jul 6, 2025

Due to a hybrid battery malfunction, full body sensor mlafunction and TPMS functionality error, vehicle left inoperable. Vehicle could not be placed in neutral. Vehicle could not be jump started.

Incident date: Jul 12, 2025

Torque converter failure that has plagued other Ford vehicles of this era having the 2 liter 4 cylinder engines. Please see attached letters to and from Ford and all work orders.

Incident date: Jul 10, 2025

Fuel line leak. After researching it appears there was a safety recall for this in the 2015 Chevy Tahoe.

Incident date: Jul 11, 2025

Flickering lights on off while driving at night turn signal triggers it and does it randomly

Incident date: Jun 28, 2025

The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the contact heard a loud clanging sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant ... Read more

Incident date: Jul 9, 2025

On June 13, 2025 my 2022 Ford Bronco and was involved in a serious collision in which the airbags did not deploy, the emergency braking and forward collision warning did not activate either. The second vehicle was t-boned at an estimated speed at the point of impact was 45mph. Both vehicles were a... Read more

Crash

Incident date: Jul 10, 2025

I am reporting a recurring and hazardous issue with my 2024 Hyundai Palisade. When driving over uneven or bumpy surfaces—such as city streets with potholes, manhole covers, or brick pavement—the braking system fails to respond appropriately. Despite applying the brakes at low speeds (approximate... Read more

Showing 50 of 144 complaints.

NHTSA Safety Ratings, 2023 POLESTAR POLESTAR 2

2023 Polestar Polestar 2 5 HB AWD

Category	Rating
Overall Rating	5 / 5 ★★★★★
Frontal Crash	5 / 5 ★★★★★
Frontal Crash, Driver	5 / 5 ★★★★★
Frontal Crash, Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	5 / 5 ★★★★★
Rollover Risk	8.3%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Standard
Lane Departure Warning	Standard

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2023 POLESTAR POLESTAR 2

67 manufacturer communications from 49 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	13
118000 ELECTRICAL SYSTEM:SOFTWARE	6
353000 EQUIPMENT:ELECTRICAL	6
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT	5
350000 EQUIPMENT	4
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY	4
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER	3

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

100000 POWER TRAIN

This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise.

353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

980000 UNKNOWN OR OTHER

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

110000 ELECTRICAL SYSTEM

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.

020000 SUSPENSION

This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.

980000 UNKNOWN OR OTHER

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Software Update Fails and VIDA Cana??t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does n

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Digital Key, intermittent function. A software improvement for the PAKM (Phone as Key Module) has been released as of year 2023 week 42.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

210000 TRAILER HITCHES

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV IHFA Internal Processor Failure. Improved Software is now available.

020000 SUSPENSION

This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Searching for GPS Message in DIM / CSD

110000 ELECTRICAL SYSTEM

This is a Technical Journal: DIM"DISCONNECT CHARGING CABLE" MESSAGE WITH NO CABLE ATTACHED. Software fix is available.

100000 POWER TRAIN

This is a Technical Journal: Propulsion Message in DIM with BECM DTC P0D1800. Improved BECM (Battery Energy Control Module) software

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. Restart IHU via home button

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

350000 EQUIPMENT

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

132000 VISIBILITY:GLASS, SIDE/REAR

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

350000 EQUIPMENT

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week 21 (~5/22/2023). The details of these improvements are included in the Service section attached Tec

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sofware release (2.10).

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE ACTION S10239 DESCRIPTION.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE ACTION S10239 DESCRIPTION.

280100 BACK OVER PREVENTION:SOFTWARE

Polestar Software Update.

118000 ELECTRICAL SYSTEM:SOFTWARE

Polestar Software Update.

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

260000 FORWARD COLLISION AVOIDANCE

DIM message and DTC VCU1 U016800

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Polestar 2 Performance Software: General Info and OTA Failure Instructions

353000 EQUIPMENT:ELECTRICAL

Google assistant voice commands not responding

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

118000 ELECTRICAL SYSTEM:SOFTWARE

PS Over The Air Software Update (OTA)

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

Mobile data services

353000 EQUIPMENT:ELECTRICAL

CSC Customer Symptom Codes

118000 ELECTRICAL SYSTEM:SOFTWARE

software upgrade

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

DTC SRS-B15381B High Voltage battery loop control

110000 ELECTRICAL SYSTEM

DTC SRS-B15381B High Voltage battery loop control

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

General Radio Deviations

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

DTC Diagnostic Trouble Codes

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

BEV High Voltage Battery Replacement

353000 EQUIPMENT:ELECTRICAL

Readded TCAM Reset Method under Service

353000 EQUIPMENT:ELECTRICAL

Swapping TCAM?s for fault tracing purposes is strictly forbidden unless instructed

NHTSA Safety Investigations, POLESTAR POLESTAR 2

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ, Open , Model Year: 2021

Loss of rear-view camera image

The Oﬃce of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 – MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure t... o comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility) (Recall 24V-477). Specifically, Polestar stated that the rear-view camera “may have limited visualization, be inoperative, or function incorrectly when reverse gear is engaged, thereby affecting the driver’s rear visibility capability in a backing event.” Polestar proposed to remedy this condition via a software update to minimize an Infotainment Head Unit (IHU) graphical rendering limitation by shortening the retry times of the camera streams, as well as removing the rendering of the map in the driver display during backing events to release the graphic memory for the use of the rear-view camera. Subsequent consumer complaints to ODI reported continued rear-view camera outages in remedied vehicles pointed to limitations in Polestar’s 24V-477 approach, and, on April 25, 2025, Polestar filed a new recall to address the rear-view image visualization issues (Recall 25V-280). Polestar's stated remedy for this recall provided an additional software update intended to always maintain the high-speed signal connection between the Parking Assist Camera (PAC) and IHU, instead of toggling on and off by request. The update would also be designed to add a reset of the IHU video signal receiving hardware in case a synchronization error is detected, instead of just setting an error message. On June 21, 2025, ODI began receiving complaints from consumers whose vehicles had been remedied according to Recall 25V-280, but whose rear-view cameras were nevertheless continuing to fail in the same manner that they had previously. In July, ODI discussed the complaints with Polestar, which confirmed that their over the air software remedy for Recall 25V-280 did not correct the original issue. ODI is therefore opening this Recall Query to further evaluate the adequacy of Recall 25V-280’s remedy. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

POLESTAR POLESTAR 2 - All Years Overview

Complete safety history for the POLESTAR POLESTAR 2 across all model years (2021, 2025).

20 Total Recalls

753 Total Complaints

1 Investigations

25 Reported Crashes

8 Reported Fires

0 Reported Deaths

POLESTAR POLESTAR 2 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	2	2	View
2024	5	33	View
2023 (current)	4	144
2022	4	381	View
2021	5	193	View

Other POLESTAR Models

Model	Recalls	Complaints
POLESTAR 3	10	116	View
POLESTAR 1	8	0	View
POLESTAR	0	0	View
POLESTAR 4	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 POLESTAR POLESTAR 2

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2023 POLESTAR POLESTAR 2

Safety Technology

Technical Service Bulletins, 2023 POLESTAR POLESTAR 2

Most Affected Components

NHTSA Safety Investigations, POLESTAR POLESTAR 2

POLESTAR POLESTAR 2 - All Years Overview

POLESTAR POLESTAR 2 - Year by Year

Other POLESTAR Models