2023 POLESTAR POLESTAR 2

4 recalls — 143 complaints — 67 TSBs — 5/5 safety rating

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Interim letters notifying owners of the safety risk were mailed December 1, 2025. Additional letters will be sent once the remedy is available, anticipated June 12, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Poles... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi... Read more

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will ... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number... Read more

Consequence

A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy

Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.

25,825 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.

Consequence

The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.

3 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

Complaint Statistics

143 total complaints 5 crashes 2 fires 6 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	22
ENGINE	18
UNKNOWN OR OTHER	14
POWER TRAIN	14
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA	12
STEERING	8
FUEL/PROPULSION SYSTEM	6
AIR BAGS	6
SERVICE BRAKES	5
VEHICLE SPEED CONTROL	5

Incident date: Mar 10, 2026

The contact owns a 1998 Ford F-150. The contact stated that while The vehicle was park in the son's driveway the neighbor alerted the son that the vehicle on fire. The son rushed to the vehicle and discovered flames coming from the cabin of the vehicle. The Fire Department was called to ... Read more

Fire

Incident date: Mar 31, 2026

While driving at highway speeds, using cruise control, the vehicle occasionally brakes for no apparent reason with no vehicles or obstacles in the way. The braking is severe and could potentially cause me to be rear ended. The dealer inspected the vehicle and could not reproduce the problem. Ther... Read more

Incident date: Mar 31, 2026

I am writing to file a complaint regarding four recalls on my 2023 Hyundai Palisade in the past year, two of which remain unresolved due to lack of parts or remedy. We received notification of the seatbelt recall in October and scheduled with our local Hyundai dealership. Upon arriving at our appo... Read more

Incident date: Mar 31, 2026

Incident date: Mar 29, 2026

The Nissan safety recall 24V-700 has been languishing for 18 months, and Nissan has not repaired our vehicle. We are unable to drive it safely for distance travel because we are unable to use rapid DC chargers due to risk of fire. We are extremely frustrated with Nissan’s failure to act and addres... Read more

Incident date: Mar 31, 2024

the rear camera on this car has been having issues for well over a year. The dealership says they are well aware of the issues and that it's common but there is nothing they can do about it and that I just need to wait for an update to eventually come. They do not know when the update is coming. Thi... Read more

Incident date: Mar 16, 2026

While traveling at approximately 80 mph on the highway, my vehicle suddenly lost all response to the accelerator pedal. Despite continued pressure on the gas, the vehicle rapidly decelerated to approximately 40 mph on its own. There were no warning lights, unusual noises, or physical indicators of a... Read more

Incident date: Feb 12, 2026

I am filing a complaint regarding my 2024 Chevrolet Blazer EV (VIN: [XXX] ) due to an unresolved defect and repeated unsuccessful repair attempts. My vehicle has been presented to the dealership on four separate occasions for the same recurring mechanical noise issue. Despite these repair attempts,... Read more

Incident date: Feb 12, 2026

When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 that was supposed to fix the issue. Rear cross traffic braking is also unavailable at this time.

Incident date: Feb 9, 2026

Vehicle: 2020 Chevrolet Traverse VIN: [XXX] Mileage: 50,100 miles Ownership: Original owner The driver’s seat belt intermittently fails to latch. This is a primary safety restraint system, federally required, and critical for occupant protection. The failure occurs randomly and cannot be reliably... Read more

Incident date: Feb 9, 2026

Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can ... Read more

Incident date: Feb 9, 2026

Incident date: Feb 4, 2026

clicking noises from front of engine area/tire area whenever steeing wheel turned left or right turned out to be cv axels and replaced feb 2. 2026 -so far will monitor for recurrence - grand highlander forum with numerous such complaints

Incident date: Dec 27, 2025

After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.

Incident date: Dec 27, 2025

Dear National Highway Traffic Safety Administration, I am submitting this email to formally report a potential vehicle safety defect involving my 2022 Toyota Corolla. Vehicle information: - Make/Model: 2022 Toyota Corolla - In-service date: 08/18/2022 My vehicle sustained significant wiring d... Read more

Incident date: Dec 1, 2025

My wife and I purchased this vehicle brand new from the dealer in Feb 2025. To date, we barely have 4,000 miles on the car. Since owning the car, we have experienced at least 5-6 incidents that the vehicle’s computer system fails to operate. When this occurs, there is no sound from any devices. ... Read more

Incident date: Dec 4, 2025

Rear camera constantly “unavailable”

Incident date: Dec 1, 2025

My service FWD light came on so I took it to the shop to get it looked at. Upon diagnosing this issue, I was informed it is a faulty power transfer unit and was informed of the dangers of driving with this issue. I have a newborn son so I immediately stopped driving my car and left it at the shop to... Read more

Incident date: Nov 2, 2025

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available. The vehicle ... Read more

Incident date: Oct 12, 2025

1.) Coolant turbo lines leak coolant. Causing the engine to overheat. It is recommended by the dealer to replace the two(2) o-rings and bypass hose assembly. 2.) This is a high risk this can cause risk of an engine fire in addition to major damage to the engine. 3.)The Land Rover Dealer (Annapolis,... Read more

Incident date: Oct 10, 2025

The Infotainment system continually goes blank, while driving leaving the backup camera disabled and without navigation. I returned the van a week after purchase and did not get it back for a month. Despite the recall was never completed. It has been back to the dealer 6 times for the same issue wit... Read more

Incident date: Jul 7, 2025

The contact owns a 2019 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The contact stated that the failure also occurred while reversing. In addition, the radio volume independently adjusted up and down independently, a... Read more

Incident date: Sep 24, 2025

I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me.... Read more

Crash

Incident date: Sep 9, 2025

A dealership has confirmed that the transmission in my 2020 Toyota Highlander is bad. It has 101k miles on it currently. I purchased this vehicle with the mindset that I would get 200,000 or 300,000 miles of use with it. I am now having to decide if I am going to trade it in or pay $9,000 to have... Read more

Incident date: Aug 24, 2025

•Side curtain airbag malfunction front driver's side. The truck has a warning light for the airbag and the computer diagnostics says it is a side airbag malfunction. The vehicle is well kept and has not been damaged. Mopar does not lost this malfunction and recall as included in my VIN •Cruise ... Read more

Incident date: Apr 25, 2025

I have had my GV80 prestige since 2021. Recently the headlights started developing moisture in them. I found out this is an issue with a lot of the genesis. The lights are poorly designed causing water to flow down through the headlights into the light module which makes all the lights on that si... Read more

Incident date: Aug 2, 2025

Car gives “shift to park error” around every 5th time I turn it off. I have to turn the car back on and repark it to be able to actually turn off

Incident date: Aug 1, 2025

Took my car in to the dealership when the SRS light came on. Dealership initially said it was due to damage to the electrical harness We paid over 8000 for repairs and got our car back. We had to take the vehicle back 2 more times as the light kept coming back on. The final fix the dealership di... Read more

Incident date: Jul 31, 2025

Purchased brand new April 24, 2025 within two days of purchase the infotainment system went blank after a few seconds it reloaded. This happened off and on for a couple of weeks dealer replied its a known issue. After 5 weeks the infotainment system and the driver dash went completely blank and stay... Read more

Incident date: Aug 1, 2025

The vehicle randomly shuts off while driving dash goes black and then randomly starts back up or I have to put it in (n) to start it back up while Im at a free role i lose control of the power steering and braking this is a dangerous for myself my children and grand kids also others Im the road this... Read more

Incident date: Jul 29, 2025

Honda Service Bulletin 21-018 extends the warranty on 2018-2020 Honda Accords for the A/C condenser to 10 years from the original date of purchase with unlimited miles. This afternoon, I paid over $1,700 to the dealer for a fully diagnosed and repaired condenser replacement. Given the near-identic... Read more

Incident date: Jul 24, 2025

Excessive Oil Consumption: I purchased this Tiguan 2022 back on [XXX] in Florida and since I purchased it I have issues with this matter. I have reported my Tiguans consuming oil at a rate significantly higher than what's expected between oil changes and I was informed that is normal, yet I still di... Read more

Incident date: Jul 1, 2025

Dull Popping noise from rear bar under seat of 3rd row

Incident date: Jul 16, 2025

The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving 30 MPH, the vehicle began to jerk, the driver lost control of the vehicle, and the vehicle stalled. The shift key inoperable message was displayed. The contact stated that the failure was related to NHTSA C... Read more

Incident date: Jul 11, 2025

Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing ... Read more

Incident date: Jul 11, 2025

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. ... Read more

Incident date: Jul 11, 2025

The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the v... Read more

Incident date: Jul 11, 2025

Incident date: Jul 12, 2025

Power steering completely went out steering wheel extremely hard to turn.

Incident date: Jul 8, 2025

On Dec 27 I noticed a skip in my engine when I started the truck. I took the truck to Cronic Buick GMC on Jan 6 for an inspection. They reported to me that the engine failed.Seized up. I reported the incident to my extended warranty company Warranty Solutions. They refused to do the repair because I... Read more

Incident date: Jul 6, 2025

the component that failed involved 4 wires (pictures available); that somehow grounded against a cross member that wouldn't have been previously visible due to their location hidden by the under car shielding. the car is at the wrecking yard that the police called. i wanted triple a to come and get... Read more

Fire

Incident date: Jul 12, 2025

It's like when my transmission gets warmed up the RPM's will rev up and then it will come out of gear. Then I have to pull over put it in park and turn the car off. Let it sit for a minute or two then it will drive fine for 10 to 15 minutes before doing it again.

Incident date: Jul 10, 2025

The fuel pump in the 2014 Dodge Ram 1500 Longhorn Lemaire overheats while driving with less than a quarter tank of petrol. Stalling during acceleration, prolonged cranking durations prior to ignition, and abrupt power loss at highway velocities causes significant warning signs. Engine surges at t... Read more

Incident date: Jul 11, 2025

July 10th Honda went into limp mode as I accelerated would not drive over 20. Check engine light flashed on then off. Have taken car in several times no codes can be read. Believe it’s cylinder issues or fuel possible head gasket. All vehicle lights has displayed haven’t been able to get reads... Read more

Incident date: Jun 23, 2025

Started truck Lights came on and warnings popped up on 5/13/2025 Service ESC Service Trailer Brake System Engine Power Reduced ABS Light Started truck lights came on and warnings popped up on 7/10/2025 Service ESC Service Trailer Brake System Engine Power Reduced ABS light

Incident date: Jun 28, 2025

Backpack camera goes out, is distorted or unavailable. Vehicle has been to the local dealership twice for repair but still does not work.

Incident date: Jul 9, 2025

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was shaking. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined there was coolant intrusion into the engine causing the engine block to cra... Read more

Incident date: Jul 10, 2025

The contact owns a 2019 Kia Soul. The contact stated that while the vehicle was at an independent mechanic receiving an undercoating, the independent mechanic performed an inspection of the vehicle. The contact stated that during the inspection, the independent mechanic identified that there was sev... Read more

Showing 50 of 143 complaints.

NHTSA Safety Ratings — 2023 POLESTAR POLESTAR 2

2023 Polestar Polestar 2 5 HB AWD

Category	Rating
Overall Rating	5 / 5 ★★★★★
Frontal Crash	5 / 5 ★★★★★
Frontal Crash — Driver	5 / 5 ★★★★★
Frontal Crash — Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash — Driver	5 / 5 ★★★★★
Side Crash — Passenger	5 / 5 ★★★★★
Rollover	5 / 5 ★★★★★
Rollover Risk	8.3%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Standard
Lane Departure Warning	Standard

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins — 2023 POLESTAR POLESTAR 2

67 manufacturer communications from 49 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	13
118000 ELECTRICAL SYSTEM:SOFTWARE	6
353000 EQUIPMENT:ELECTRICAL	6
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT	5
350000 EQUIPMENT	4
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY	4
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER	3

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

100000 POWER TRAIN

This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise.

353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

980000 UNKNOWN OR OTHER

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

110000 ELECTRICAL SYSTEM

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.

020000 SUSPENSION

This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.

980000 UNKNOWN OR OTHER

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Software Update Fails and VIDA Cana??t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does n

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Digital Key, intermittent function. A software improvement for the PAKM (Phone as Key Module) has been released as of year 2023 week 42.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

210000 TRAILER HITCHES

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV IHFA Internal Processor Failure. Improved Software is now available.

020000 SUSPENSION

This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Searching for GPS Message in DIM / CSD

110000 ELECTRICAL SYSTEM

This is a Technical Journal: DIM"DISCONNECT CHARGING CABLE" MESSAGE WITH NO CABLE ATTACHED. Software fix is available.

100000 POWER TRAIN

This is a Technical Journal: Propulsion Message in DIM with BECM DTC P0D1800. Improved BECM (Battery Energy Control Module) software

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. Restart IHU via home button

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

350000 EQUIPMENT

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

132000 VISIBILITY:GLASS, SIDE/REAR

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

350000 EQUIPMENT

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week 21 (~5/22/2023). The details of these improvements are included in the Service section attached Tec

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sofware release (2.10).

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE ACTION S10239 DESCRIPTION.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE ACTION S10239 DESCRIPTION.

280100 BACK OVER PREVENTION:SOFTWARE

Polestar Software Update.

118000 ELECTRICAL SYSTEM:SOFTWARE

Polestar Software Update.

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

260000 FORWARD COLLISION AVOIDANCE

DIM message and DTC VCU1 U016800

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Polestar 2 Performance Software: General Info and OTA Failure Instructions

353000 EQUIPMENT:ELECTRICAL

Google assistant voice commands not responding

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

118000 ELECTRICAL SYSTEM:SOFTWARE

PS Over The Air Software Update (OTA)

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

Mobile data services

353000 EQUIPMENT:ELECTRICAL

CSC Customer Symptom Codes

118000 ELECTRICAL SYSTEM:SOFTWARE

software upgrade

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

DTC SRS-B15381B High Voltage battery loop control

110000 ELECTRICAL SYSTEM

DTC SRS-B15381B High Voltage battery loop control

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

General Radio Deviations

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

DTC Diagnostic Trouble Codes

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

BEV High Voltage Battery Replacement

353000 EQUIPMENT:ELECTRICAL

Readded TCAM Reset Method under Service

353000 EQUIPMENT:ELECTRICAL

Swapping TCAM?s for fault tracing purposes is strictly forbidden unless instructed

NHTSA Safety Investigations — POLESTAR POLESTAR 2

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ — Open — Model Year: 2021

Loss of rear-view camera image

The Oﬃce of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 – MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure t... o comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility) (Recall 24V-477). Specifically, Polestar stated that the rear-view camera “may have limited visualization, be inoperative, or function incorrectly when reverse gear is engaged, thereby affecting the driver’s rear visibility capability in a backing event.” Polestar proposed to remedy this condition via a software update to minimize an Infotainment Head Unit (IHU) graphical rendering limitation by shortening the retry times of the camera streams, as well as removing the rendering of the map in the driver display during backing events to release the graphic memory for the use of the rear-view camera. Subsequent consumer complaints to ODI reported continued rear-view camera outages in remedied vehicles pointed to limitations in Polestar’s 24V-477 approach, and, on April 25, 2025, Polestar filed a new recall to address the rear-view image visualization issues (Recall 25V-280). Polestar's stated remedy for this recall provided an additional software update intended to always maintain the high-speed signal connection between the Parking Assist Camera (PAC) and IHU, instead of toggling on and off by request. The update would also be designed to add a reset of the IHU video signal receiving hardware in case a synchronization error is detected, instead of just setting an error message. On June 21, 2025, ODI began receiving complaints from consumers whose vehicles had been remedied according to Recall 25V-280, but whose rear-view cameras were nevertheless continuing to fail in the same manner that they had previously. In July, ODI discussed the complaints with Polestar, which confirmed that their over the air software remedy for Recall 25V-280 did not correct the original issue. ODI is therefore opening this Recall Query to further evaluate the adequacy of Recall 25V-280’s remedy. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

POLESTAR POLESTAR 2 — All Years Overview

Complete safety history for the POLESTAR POLESTAR 2 across all model years (2021–2025).

20 Total Recalls

732 Total Complaints

1 Investigations

25 Reported Crashes

9 Reported Fires

0 Reported Deaths

POLESTAR POLESTAR 2 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	2	2	View
2024	5	27	View
2023 (current)	4	143
2022	4	372	View
2021	5	188	View

Other POLESTAR Models

Model	Recalls	Complaints
POLESTAR 3	10	116	View
POLESTAR 1	8	0	View
POLESTAR	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 POLESTAR POLESTAR 2

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings — 2023 POLESTAR POLESTAR 2

Safety Technology

Technical Service Bulletins — 2023 POLESTAR POLESTAR 2

Most Affected Components

NHTSA Safety Investigations — POLESTAR POLESTAR 2

POLESTAR POLESTAR 2 — All Years Overview

POLESTAR POLESTAR 2 — Year by Year

Other POLESTAR Models