BACK OVER PREVENTION:SOFTWARE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Consequence
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Interim letters notifying owners of the safety risk were mailed December 1, 2025. Additional letters will be sent once the remedy is available, anticipated first or second quarter of 2026. Owners may contact Polestar's customer service at 1-8
... 00-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 17, 2025. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.Read more27,816 vehicles affected
Manufacturer: Polestar Automotive USA, Inc.
BACK OVER PREVENTION:SOFTWARE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi
... bility."Read moreConsequence
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will
... need to have the new remedy completed.Read more27,816 vehicles affected
Manufacturer: Polestar Automotive USA, Inc.
BACK OVER PREVENTION:SOFTWARE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi
... bility."Read moreConsequence
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will
... need to have the new remedy completed.Read more27,816 vehicles affected
Manufacturer: Polestar Automotive USA, Inc.
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number
... 111, "Rear Visibility."Read moreConsequence
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
25,825 vehicles affected
Manufacturer: Polestar Automotive USA, Inc.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number
... 111, "Rear Visibility."Read moreConsequence
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
25,825 vehicles affected
Manufacturer: Polestar Automotive USA, Inc.
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Defect Description
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.
Consequence
The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.
3 vehicles affected
Manufacturer: Polestar Automotive USA, Inc.
Complaint Statistics
142 total complaints
3 crashes 6 injuries
Top Reported Components
| Component | Complaints |
|---|
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 81 |
| UNKNOWN OR OTHER | 11 |
| VISIBILITY/WIPER | 7 |
| ELECTRICAL SYSTEM | 7 |
| BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING | 6 |
| BACK OVER PREVENTION: WARNINGS | 4 |
| VEHICLE SPEED CONTROL | 4 |
| FUEL/PROPULSION SYSTEM | 4 |
| POWER TRAIN | 2 |
| SERVICE BRAKES | 2 |
Incident date: Mar 31, 2026
Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily di
... sabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this safety feature, the risk of a collision increases.Read more
Incident date: Mar 31, 2026
Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily di
... sabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this safety feature, the risk of a collision increases.Read more
Incident date: Mar 31, 2026
Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily di
... sabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this safety feature, the risk of a collision increases.Read more
Incident date: Mar 29, 2026
The backup camera consistently fails and displays a "Backup Camera is Temporarily Unavailable" message. Polestar is only issuing a software fix for this on model year 2026 Polestar 2s and a solution has not been offered for over 8 months now.
Incident date: Mar 31, 2024
the rear camera on this car has been having issues for well over a year. The dealership says they are well aware of the issues and that it's common but there is nothing they can do about it and that I just need to wait for an update to eventually come. They do not know when the update is coming. Thi
... s has been an ongoing issue that is a big safety issue. The rear visibility on these cars is bad to begin with, so the rear camera is essential for safety. it either doesn't go on at all every other time I try to go in reverse, or it will just cut off mid-reverse driving. This is just on top of all the rest of the infotainment system issues this car has.Read more
Incident date: Mar 16, 2026
Rear‑view camera intermittently fails to provide a usable image when shifting into reverse. Symptoms include delayed activation, black screen, frozen frame, or extremely choppy video. This results in intermittent loss of rear visibility and does not comply with FMVSS 111. The defect has persisted
... for several years despite multiple Polestar software updates and multiple NHTSA recall campaigns intended to correct the issue. The failure is reproducible and appears strongly load‑dependent. It occurs most often immediately after vehicle startup or when the infotainment system is busy with background activity such as app initialization, updates, or UI redraws. Under these conditions, shifting into reverse frequently produces no usable camera image. If I wait several seconds for the system to stabilize before shifting into reverse, the camera usually works, which indicates a resource‑contention or performance‑limitation issue within the Intel Atom–based infotainment head unit used in earlier Polestar 2 vehicles. The recall remedies have not resolved the defect, and the failure continues to occur under predictable, real‑world conditions. Because rear‑view camera activation is time‑critical for detecting pedestrians, children, pets, and obstacles, this ongoing defect presents an unreasonable safety risk. The repeated failure of software‑only remedies suggests the underlying cause may be hardware‑related. Newer Polestar and Volvo vehicles equipped with the Snapdragon‑based infotainment unit do not exhibit this behavior, which further supports the possibility of a hardware limitation in the original head unit. I request that NHTSA re‑evaluate the effectiveness of the current recall remedies and determine whether a hardware‑based fix is required to bring the vehicle into full compliance with FMVSS 111. This defect remains active despite multiple attempts to correct it and continues to compromise rear visibility and overall safety.Read more
Incident date: Feb 12, 2026
When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 that was supposed to fix the issue. Rear cross traffic braking is also unavailable at this time.
Incident date: Feb 12, 2026
When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 that was supposed to fix the issue. Rear cross traffic braking is also unavailable at this time.
Incident date: Feb 9, 2026
Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can
... no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a multiple second delay before the car moves. It's incredibly dangerous and makes it impossible to move out of the way if needed in an emergency. Issue was reported and was told that just how it is now and there is nothing they can do about it. This is dangerous and not the vehicle I purchased.Read more
Incident date: Feb 9, 2026
Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can
... no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a multiple second delay before the car moves. It's incredibly dangerous and makes it impossible to move out of the way if needed in an emergency. Issue was reported and was told that just how it is now and there is nothing they can do about it. This is dangerous and not the vehicle I purchased.Read more
Incident date: Feb 9, 2026
Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can
... no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a multiple second delay before the car moves. It's incredibly dangerous and makes it impossible to move out of the way if needed in an emergency. Issue was reported and was told that just how it is now and there is nothing they can do about it. This is dangerous and not the vehicle I purchased.Read more
Incident date: Feb 4, 2026
Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
Incident date: Dec 27, 2025
After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.
Incident date: Dec 27, 2025
After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.
Incident date: Dec 4, 2025
Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as the rear of the vehicle is poorly visible from the driver seat and mirrors when backing up. I have previously noted this instance a few months ago after the recall for this issue, an
... d yet the issue is persisting. There are no warnings or indicators of an electrical or other problem. I have not taken this in for servicing for this problem. But this issue is reproducible every time getting into the car and putting it into reverse, on the center display where the cameras would display, an error message appears, again, exactly as occurred prior to the recall. In summary, despite recall, rear view cameras/backup cameras do not properly work when putting the car into reverse to reverse.Read more
Incident date: Dec 1, 2025
Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage
Incident date: Dec 1, 2025
An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does not always engage, leaving either a blank space on the dashboard screen or sometimes the phrase “Rear camera currently unavailable”. This continues to occur despite software update
... s from the manufacturer.Read more
Incident date: Nov 2, 2025
-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around vehicle. -I have not reported the problem to the dealer or manufacturer because they are well aware tha
... t this problem exists, although they claim it was remedied by software updates. -I have not had my vehicle inspected by anyone to date, but will do so if the problem is not effectively addressed soon. -There is a warning message at the time the vehicle is placed in reverse that the rearview camera is temporarily unavailable. -The problem, and the error messages, have been recurring for months. -In addition, as a result of the software changes, the vehicle radio and Google maps fail intermittently.Read more
Incident date: Oct 12, 2025
The back up camera repeatedly fails, and does not work, when I put my car into reverse.
Incident date: Oct 10, 2025
Infotainment system continues to be intermittently unresponsive. Today, the system was totally frozen which made it so heat/air conditioning could not be controlled, no sound for turn signals were present, and backup camera was not functioning.
Incident date: Jul 7, 2025
Rear camera does not work quite often and I get a message that the system the rear camera is unavailable. This is a safety hazard when reversing the vehicle. Polestar stated that the new software they released a few months back would fix this but it did not fix it at all (software version 3.6.4)
Incident date: Sep 24, 2025
I received the NHTSA Recall No. 25V-280 and had the vehicle updated to Software 3.6.4 in July 2025. Following this update I still have issues with the rear camera while the vehicle is in reverse. This includes 1) the camera not available with the system showing this error, 2) the camera not availabl
... e with the screen continuing to show content not related to the camera, and 3) when the camera is available there are refresh issues that cause interrupted visibility concerns.Read more
Incident date: Sep 9, 2025
The rear view camera does not always work when putting the car into reverse and gives a "Camera Unavailable" error. My car is on the latest software revision which was supposed to resolve this, but it is still occuring. With the very small rear window, having a 100% working rear camera is imperative
... .Read more
Incident date: Aug 24, 2025
The reserve camera shows unavailable after the recall software update. My car is on 3.6.4 and camera unavailable happened twice in one day.
Incident date: Apr 25, 2025
A recall was issued April 25 because the rear camera fails. It is supposed to be addressed by OTA software update. I have NOT received an update, and I've been unable to get an appt to have it installed by Service. It's been 4 months, and I'm told there are no appts for several more months. This see
... ms very dangerous...Read more
Incident date: Aug 2, 2025
Backup camera becomes unavailable. This is after the latest update supposedly to fix the issue.
Incident date: Aug 1, 2025
When reversing, the backup camera often displays "Camera is temporarily unavailable". This prevents me from safely backing up because there is poor visibility directly through the back window. This can easily be reproduced and replicated on any Polestar 2, and happens most frequently on startup of v
... ehicle and backing up. This was already the subject of a recall that Polestar offered a software update for. However, despite the software update, it continues to happen regularly. I an updated to software version 3.6.4 and still get this problem.Read more
Incident date: Jul 31, 2025
Specifically related to the two items checked above as the rear camera failing to come on when the vehicle is put into reverse software 3.6.4 was supposed to correct this issue, but it has since come back.
Incident date: Aug 1, 2025
Backup camera consistently fails to initialize when putting the car in reverse.
Incident date: Jul 29, 2025
NHTSA Recall No. 25V-280 concerning rear camera. I have been getting the "camera is temporarily unavailable" display occasionally since late last year (2024). I had no problem with the rear camera before that. I received the above recall notice and took the car into the shop on Jul 7, 2025 for th
... e software upgrade from 3.3.16 to 3.6.4. Since then, I am still getting "camera is temporarily unavailable" displays occasionally. The problem was not solved with this software upgrade.Read more
Incident date: Jul 24, 2025
Reversing camera still says "Camera is temporarily unavailable" intermittently even after the recent recall software fix.
Incident date: Jul 1, 2025
Safety cameras continue to not work. It was recalled recently and they sent an OTA software fix, but it only fixed the problem for a few days. The camera, especially rear camera, never goes on. It is always needed to stop and try again or start tapping the screen to make it reload. I've complained m
... any times to Polestar about the problem but they keep failing to address it. It's a big safety hazard as you never know when it's gong to just cut off mid-driving. Some times the whole infotainment system will just not work for like 20 minutes. Its one glitch after another.Read more
Incident date: Jul 16, 2025
I updated my car to software 3.6.4 in order to resolve an issue where the backup camera fails to display. Despite completing the update, the camera showed the same error message this morning and failed to display at all as I backed out of my garage. This is a serious safety issue and I need it to be
... fixed.Read more
Incident date: Jul 11, 2025
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the v
... ehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: NoRead more
Incident date: Jul 11, 2025
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing
... speed, unable to see warnings Dealer: No Inspection: No Warnings: NoRead more
Incident date: Jul 11, 2025
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing
... speed, unable to see warnings Dealer: No Inspection: No Warnings: NoRead more
Incident date: Jul 11, 2025
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing
... speed, unable to see warnings Dealer: No Inspection: No Warnings: NoRead more
Incident date: Jul 11, 2025
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the v
... ehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: NoRead more
Incident date: Jul 11, 2025
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the v
... ehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: NoRead more
Incident date: Jul 12, 2025
Backup camera continues to have issues even after the previous update which was supposed to fix it. It has improved with the new update but has given the "camera is unavailable" message twice now, July 6, 2025 and july 12, 2025.
Incident date: Jul 11, 2025
After the most recent OTA software update to v3.6.4, I am still experiencing the back up camera not available error message. I have no visual aid of the blind spots behind vehicle, to assist with manually looking out the rear window.
Incident date: Jul 10, 2025
The rear view camera displays a message of “camera is temporarily unavailable” when shifting into reverse to view the rear camera. This issue was NOT alleviated with the most recent update
Incident date: Jul 12, 2025
Backup camera display fails with “Camera Unavailable” notification most days. When the display does work, it flickers, resets, freezes. This also interferes with park-assist display. Sometimes even forward and/or 360 view freezes as well. OTA software 3.6.4 installed in early June DID NOT did
... not improve or resolve this issue.Read more
Incident date: Jul 6, 2025
When backing up I have experienced issues with the backup camera saying unavailable. This is after receiving the latest OTA update intended to fix the issue (3.6.4)
Incident date: Jul 8, 2025
Rear view camera intermittently displays “camera is temporarily unavailable” message when backing up. Vehicle doesn’t have the best rear view visibility through the window, so I rely on the rear view camera more than in other vehicles. This is still occurring after installing the 3.6.4 update
... , which I’m told was supposed to address this issue.Read more
Incident date: Jul 1, 2025
After software 3.6.4 released by Polestar, my rear camera has issues populating the drivers side and rear camera. The rear-view camera display has issues during a backing. Failure to display the rear-view image will reduce my visibility in a backing event, increasing the risk of a crash.
Incident date: Jul 10, 2025
When go into reverse, the rear backup camera is unavailable. It pops up a message that it is temporarily unavailable, but the rear camera image does not appear during the time I am in reverse. Sometimes the view switches to the 360 view instead. This problem does not happen every time. Polestar soft
... ware update version 3.6.4 is suppose to fix this issue, but the problem still remains.Read more
Incident date: Jul 9, 2025
The rear parking camera occasionally fails and says "Camera Temporarily Unavailable" when backing. Polestar pushed out a software update (3.6.4) that was supposed to resolve the problem. It honestly seems worse and more frequent now. The Polestar's design has a limited rear window so as a driver
... I am more dependent on the backing camera.Read more
Incident date: Jun 28, 2025
Multiple times following the latest recall for backup camera issues I have experienced the “camera not available” error when backing up that renders the backup camera useless.
Incident date: Jul 10, 2025
Rear camera does not come up about half the time even on newest update when reversing
Showing 50 of 142 complaints.