2023 POLESTAR POLESTAR 2

4 recalls, 144 complaints - 67 TSBs - 5/5 safety rating

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.g... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi... Read more

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will ... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number... Read more

Consequence

A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy

Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.

25,825 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.

Consequence

The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.

3 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

Complaint Statistics

144 total complaints 4 crashes 1 fires 6 injuries

Top Reported Components

Component	Complaints
UNKNOWN OR OTHER	23
POWER TRAIN	18
ENGINE	16
ELECTRICAL SYSTEM	14
STEERING	12
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA	7
SERVICE BRAKES	7
FUEL/PROPULSION SYSTEM	7
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	6
FUEL SYSTEM, GASOLINE	4

Incident date: Mar 11, 2026

On 04/14/2026, the second day after purchase.There was extreme vibration from the back of my vehicle at 40 -to- 45MPH and highway speeds 70-to-80MPH. after several service visits the vehicle still has vibration at 70 -to- 80MPH. At highway speeds there is so much vibration that window visors and s... Read more

Incident date: Mar 10, 2026

There has not been an actual incident, door lock actuator stopped working prematurely.

Incident date: Mar 31, 2026

I am filing a safety complaint regarding my 2019 Infiniti QX50 experiencing engine failure consistent with known bearing defects. On February 13, 2026, while driving from [XXX] to [XXX] on the highway, my vehicle began shaking severely, producing a rattling/knocking noise from the engine, and los... Read more

Incident date: Mar 31, 2026

On 3/30/2026, I was driving down the road & suddenly my dash filled with warning lights about brakes, abs etc. Steering the vehicle became almost impossible because power steering was gone. When I attempted to brake, I also found that I had very little braking. The vehicle has 11,036 miles. Got the ... Read more

Incident date: Mar 31, 2026

Incident date: Mar 29, 2026

I am reporting multiple safety-related issues involving my 2016 Chrysler 200 S. On 02/06/2024, after an oil change at a dealership, the underbody skid plate bolts were not reinstalled. While driving, the skid plate fell and I lost control of the vehicle, creating a serious safety hazard. No warning ... Read more

Incident date: Mar 31, 2024

February 23 2026: Discoverd the rear window had imploded on its own overnight. investigated with the neighbor's Ring camera to see if there was suspicious activity overnight and found there was none. I had the glass replaced. I thought this was bizarre to have a window implode but didn't think anyth... Read more

Incident date: Mar 16, 2026

On 10/27/25, the thermostat on my wagoneer exploded. It was supposedly repaired on 10/30/25. I read in the wagoneers forum that the thermostat is a common issue, but it could be the result of engine problems. On 2/4/26, I took my vehicle in for a routine oil change. I didn't drive the vehicle for a ... Read more

Incident date: Feb 12, 2026

Vehicle was involved in a frontal impact crash, passenger side airbag popped out of the dashboard, but did not inflate, causing significant injury to the passenger of the vehicle. A police report was filed, but it is not available yet. It takes up to 10 business days from date of accident.

Crash 2 injured

Incident date: Feb 12, 2026

Incident date: Feb 9, 2026

Horn stops working and needs to be replaced within a year or less. I reported the first time my horn stopped working and it took 4 months until I can have an appointment and order the part. The second time it stopped working was within a year and scheduling an appointment was difficult. I was almo... Read more

Incident date: Feb 9, 2026

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repair were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the ... Read more

Incident date: Feb 9, 2026

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), and the vehicle was taken to the dealer at 51,000 miles, and stated that the engine would be inspected, and if necessary, repaired or replaced.... Read more

Incident date: Feb 4, 2026

The contact owns a 2021 Volkswagen Tiguan. The contact stated that while his wife was driving slowly in traffic, several unknown warning lights illuminated orange, and the speedometer and RPM went to zero. In addition, the vehicle failed to accelerate as intended while depressing the accelerator ped... Read more

Incident date: Dec 27, 2025

Was driving home going 35 the rear end spider gears decided to lock up completely cause loss of control of my vehicle

Incident date: Dec 27, 2025

Bad shuttering, slow acceleration, clunking noise, check engine light flashing all started while driving home. Took it to a transmission shop and they said it was the TC and transmission. I then called the dealership to see if there was a recall, and looked up any recalls. Since I have had fluid flu... Read more

Incident date: Dec 4, 2025

My vehicle just clicks when I try to start it. The engine will not turn-over; it just clicks. Risk is that there wasn't any engine light warning or anything, and it is 19 degrees Fahrenheit with a -14 windchill outside. My vehicle was brought to the Dodge/Chrysler Dealership a few times for noises ... Read more

Incident date: Dec 1, 2025

I plugged the car into our Juicebox charger and waited for the car to say “charging scheduled” before I walked away. My husband didn’t realize I plugged in and managed to back out of the garage, ripping the charger from the car. We need to buy a new charger now. We understand the car should n... Read more

Incident date: Dec 1, 2025

The contact owns a 2013 Ford Focus. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and would like to be removed from the recall distribution list. The local dealer was contacted. The vehicle was repaired. The manufacturer was made aware of the issue. T... Read more

Incident date: Nov 2, 2025

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repai... Read more

Incident date: Oct 12, 2025

The jeep die while I was driving on CR530. Check engine light came on and stuff flashed I quickly pulled over rto the shoulder. After ten minutes I was able to drive it into a dunkin donut shop but it turned off three times risking my life each time. I had my hazard lights on but people dont care... Read more

Incident date: Oct 10, 2025

Forward collision system fully activated while driving eastbound in the fast lane on [XXX] . The sun was behind me. No glare. No cars or objects were in front of me or next to me. The dashboard started flashing and warning sounds activated and the car slammed on the brakes itself. The seatbelt ... Read more

1 injured

Incident date: Jul 7, 2025

Unknown

Incident date: Sep 24, 2025

six months ago, I reached out due to an extreme concern regarding my safety and wellbeing regarding a 2019 Honda Pilot that I purchased from Carmax in Newark, DE. I purchased the car on January 10th and on January 29th there were issues with driving the vehicle. The car began to jolt and shake a... Read more

Incident date: Sep 9, 2025

The contact owns a 2020 Chevrolet Blazer. The contact stated that while parking the vehicle and shifting to park(P), the message "Shift to Park” was displayed. The contact turned off and restarted the vehicle several times and shifted from drive(D) to park(P) several times before the message disap... Read more

Incident date: Aug 24, 2025

While driving on a highway the vehicle with no warning seemed to lose all power and multiple warning dashboard lights came on. We were able to pull to the side of the highway which did not have a full size break down lane. The vehicle was towed to a nearby dealer who reported that the transmission... Read more

Incident date: Apr 25, 2025

While driving there was a loud noise and car started shaking and continued making clunking sounds. Had to pull over. Vehicle is not drivable. Had it towed to the dealership, they are saying the ther is an issue with a rod and engine is blown and needs a new engine. They are describing the same ex... Read more

Incident date: Aug 2, 2025

Our truck has been switching gears while driving. It jumps from 2nd to 5th or 1st while in use. There are a few times we end up “stuck” making a turn at an intersection with vehicles coming towards us, almost hitting us due to the truck not switching gears fast enough. It has been happening fr... Read more

Incident date: Jul 31, 2025

Since last November 2024 I have been trying to see what is wrong with my car. Previously I took it to Nissan for a thoroughly check just for them to tell me I went over my miles and they wasn’t able to fix my car with my warranty. I have taken my car to 3 different places where they all tell me di... Read more

Incident date: Aug 1, 2025

While driving to work on a local road, I approached a red light where there were no vehicles immediately ahead. However, my vehicle unexpectedly steered off the road in front of a construction sign, entering a ditch. Despite my attempts to regain control of the steering and braking systems, I was un... Read more

Incident date: Aug 1, 2025

While accelerating the gas gage goes up but there is resistance when pressing on gas. The vehicle does not accelerate right away and there is a drag before the vehicle gets up to speed. It takes off really slow.

Incident date: Jul 29, 2025

Since acquiring my vehicle, I have had to replace the flex pipe three times. I have experienced recurrent issues with the exhaust system, requiring multiple repairs to address the same problem, which has resulted in ongoing frustration and inconvenience.

Incident date: Jul 24, 2025

I have started experiencing issues with the MMI (infotainment system) system rebooting every few minutes. It was very sporadic at first, but now it is at the point where I frequently don't have time to get into the system before it starts the reboot cycle again. When this happens, the screen will ... Read more

Incident date: Jul 1, 2025

As I was driving, I had to press on my break fairly firmly for about two seconds due to a car in front of me making a left-hand turn. I released the break, and the car in front of me was completely out of my lane. There was about a 2 to 3 second span of time ,after I released the break and in which ... Read more

Incident date: Jul 16, 2025

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the message "Stop, the vehicle will be turni... Read more

Incident date: Jul 11, 2025

I have had numerous issues with my 2019 A220. At 92k mi my cylinder head had to be replaced. My check engine light came on and they said there was a cylinder head leak. At 108k miles I had to have it replaced yet again because my car lost power driving uphill when shifting between 4th and 5th gear. ... Read more

Incident date: Jul 11, 2025

Unknown. I was exiting the freeway onto off ramp, was slowing down to break for a line of cars at a red light and the car shut off and stopped before i came to a complete stop on my own. All lights on dashboard lit up. The dash said the engine is off and to push the P (park) and restart engine. I ha... Read more

Incident date: Jul 11, 2025

Unknown. Twice while trying to accelerate onto highway on ramp, the car did not go faster immediately as expected. It didn’t pick up speed. I’m trying to go from 35 to 60 and there’s a delay from the time I step on gas until the car actually go faster. It didn’t stall or shut off. If someone... Read more

Incident date: Jul 11, 2025

Incident date: Jul 12, 2025

"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes ino... Read more

Incident date: Jul 8, 2025

I began hearing a “hum” when driving my vehicle and dismissed it thinking it was the type of low profile, no flat tires. After a getting new tires, brakes, brake pads, and control arms, we still heard the “hum” and it continued to get louder. We took the car to 4 different places where they ... Read more

Incident date: Jul 6, 2025

Due to a hybrid battery malfunction, full body sensor mlafunction and TPMS functionality error, vehicle left inoperable. Vehicle could not be placed in neutral. Vehicle could not be jump started.

Incident date: Jul 12, 2025

My vehicle will not sense that it is in park when it is in park and therefore will not allow me to shut off the vehicle. This is become a problem multiple times and does it consistently enough that it could be a danger. What if I needed to exit the vehicle quickly and it will not allow me to.

Incident date: Jul 10, 2025

I was driving on the interstate at 70 MPH with the cruise set when my brakes dropped my speed to 50 MPH without me touching the brake pedal. The only notice that came up was sharp turn and 50 MPH. The highway was straight and the exit had a 50mph exit speed. The car behind me had to change lanes... Read more

Incident date: Jul 11, 2025

Steering wheel will move in and out, but has stopped moving up and down. The steering wheel is stuck in the UP position. This has caused me to readjust all my seat settings and has made it more difficult to see the dash.

Incident date: Jun 28, 2025

The contact owns a 2015 Nissan Altima. The contact stated that while driving at an undisclosed speed, there was an abnormally strong gasoline odor inside the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with th... Read more

Incident date: Jul 9, 2025

On June 13, 2025 my 2022 Ford Bronco and was involved in a serious collision in which the airbags did not deploy, the emergency braking and forward collision warning did not activate either. The second vehicle was t-boned at an estimated speed at the point of impact was 45mph. Both vehicles were a... Read more

Crash

Incident date: Jul 10, 2025

The contact owns a 2014 Toyota Tundra. The contact observed that an object was hanging down from the rear wheel well on the driver's side. The contact inspected and saw that the rear fuel tank strap had rusted and detached from the frame. The contact stated that part of the fuel tank was resting on ... Read more

Showing 50 of 144 complaints.

NHTSA Safety Ratings, 2023 POLESTAR POLESTAR 2

2023 Polestar Polestar 2 5 HB AWD

Category	Rating
Overall Rating	5 / 5 ★★★★★
Frontal Crash	5 / 5 ★★★★★
Frontal Crash, Driver	5 / 5 ★★★★★
Frontal Crash, Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	5 / 5 ★★★★★
Rollover Risk	8.3%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Standard
Lane Departure Warning	Standard

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2023 POLESTAR POLESTAR 2

67 manufacturer communications from 49 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	13
118000 ELECTRICAL SYSTEM:SOFTWARE	6
353000 EQUIPMENT:ELECTRICAL	6
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT	5
350000 EQUIPMENT	4
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY	4
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER	3

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

100000 POWER TRAIN

This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise.

353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

980000 UNKNOWN OR OTHER

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

110000 ELECTRICAL SYSTEM

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.

020000 SUSPENSION

This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.

980000 UNKNOWN OR OTHER

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Software Update Fails and VIDA Cana??t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does n

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Digital Key, intermittent function. A software improvement for the PAKM (Phone as Key Module) has been released as of year 2023 week 42.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

210000 TRAILER HITCHES

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Digital Key, intermittent function. Perform software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV IHFA Internal Processor Failure. Improved Software is now available.

020000 SUSPENSION

This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Searching for GPS Message in DIM / CSD

110000 ELECTRICAL SYSTEM

This is a Technical Journal: DIM"DISCONNECT CHARGING CABLE" MESSAGE WITH NO CABLE ATTACHED. Software fix is available.

100000 POWER TRAIN

This is a Technical Journal: Propulsion Message in DIM with BECM DTC P0D1800. Improved BECM (Battery Energy Control Module) software

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. Restart IHU via home button

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

350000 EQUIPMENT

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

132000 VISIBILITY:GLASS, SIDE/REAR

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

350000 EQUIPMENT

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week 21 (~5/22/2023). The details of these improvements are included in the Service section attached Tec

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sofware release (2.10).

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE ACTION S10239 DESCRIPTION.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE ACTION S10239 DESCRIPTION.

280100 BACK OVER PREVENTION:SOFTWARE

Polestar Software Update.

118000 ELECTRICAL SYSTEM:SOFTWARE

Polestar Software Update.

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

260000 FORWARD COLLISION AVOIDANCE

DIM message and DTC VCU1 U016800

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Polestar 2 Performance Software: General Info and OTA Failure Instructions

353000 EQUIPMENT:ELECTRICAL

Google assistant voice commands not responding

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

118000 ELECTRICAL SYSTEM:SOFTWARE

PS Over The Air Software Update (OTA)

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

Mobile data services

353000 EQUIPMENT:ELECTRICAL

CSC Customer Symptom Codes

118000 ELECTRICAL SYSTEM:SOFTWARE

software upgrade

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

DTC SRS-B15381B High Voltage battery loop control

110000 ELECTRICAL SYSTEM

DTC SRS-B15381B High Voltage battery loop control

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

General Radio Deviations

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

DTC Diagnostic Trouble Codes

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

BEV High Voltage Battery Replacement

353000 EQUIPMENT:ELECTRICAL

Readded TCAM Reset Method under Service

353000 EQUIPMENT:ELECTRICAL

Swapping TCAM?s for fault tracing purposes is strictly forbidden unless instructed

NHTSA Safety Investigations, POLESTAR POLESTAR 2

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ, Closed , Model Year: 2021

Loss of rear-view camera image

On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera out... age conditions. Consumer complaint traffic reporting rear-view camera outages after receiving the remedy for 25V-280prompted the RQ opening. On July 7, 2024, Polestar initiated Recall 24V-477 to address issues with the rear-view camera display in certain Model Year (MY) 2021-2024 Polestar 2 vehicles. According to Polestar, this failure was due to a memory allocation error in the IHU. To address this error, the remedy, provided by an over-the-air (OTA) software update , shortened the retry times of the camera streams and removed the rendering of the map in the driver display during backing events to release the graphic memory for the rear-view camera. On April 25, 2025, Polestar initiated Recall 25V-280 to address similar issues with the rear-view camera display in certain MY 2021-2025 Polestar 2 vehicles. The recall remedy consisted of an OTA software update intended to correct a synchronization error between the Parking Assist Camera (PAC) and the Infotainment Head Unit (IHU). The updated software would maintain the high-speed signal connection between the PAC and IHU, instead of toggling on and off by request. ODI has received two hundred seventy-five (275) Vehicle Owner Questionnaires (VOQ) alleging failure of the rear-view camera to display after receiving the remedy for Recall 25V-280. Consumers reported that the rear-view camera failed to display once the vehicle was initially placed in reverse, as well as losing the rear-view image while the vehicle was traveling in reverse . Failure to display the rearview image will reduce the driver’s visibility in a backing event, increasing the risk of a crash. On July 18, 2025, ODI sent Polestar an Information Request (IR) letter requesting data for vehicle production, field incidents, and any modifications related to the backup camera and its software. ODI also requested information pertaining to Polestar’s internal assessments, problem resolutions, and their assessment of the alleged defect. On September 15, 2025, Polestar issued Recall 25V-615, which sought to remedy the failure of Recall 25V-280. Polestar acknowledged that the prior remedy was insufficient and that further engineering analysis would be required for final software development and validation. Polestar worked with its supplier (Volvo) and began validation of the new software in February 2026. On April 20, 2026, Polestar released the remedy for Recall 25V-615 via an OTA software update. The update provided general stability improvements to the operating system, as well as bug fixes for the rear-view camera. Since the deployment of the 25V-615 remedy, ODI has received only 3 VOQs alleging a rear camera outage, yielding a complaint rate of 0.01% for Recall 25V-615. ODI assessed the conditions that led to the 25V-280 remedy failures and the countermeasures deployed to prevent recurrence in vehicles that received the remedy for 25V-615. To measure its efficacy, ODI analyzed materials produced by Polestar in its responses to ODI’s July 18, 2025, IR letter and additional materials Polestar furnished in response to email requests and a technical meeting in 2026.ODI also reviewed information Polestar provided in response to another IR letter NHTSA sent on March 25, 2026, requesting additional information related to the decision-making process for correcting the remedy failure of Recall 25V-280. On June 10, 2026, at the request of ODI, Polestar presented a technical briefing of the remedy for Recall 25V-615, which included both completion rates and remedy failure counts. ODI has monitored the remedy for Recall 25V-615 since April 2026 and has observed the failure rate to remain low. ODI is closing this RQ following manufacturer action in the form of Recall 25V-615. The Agency will continue to monitor the remedy and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

POLESTAR POLESTAR 2 - All Years Overview

Complete safety history for the POLESTAR POLESTAR 2 across all model years (2021, 2025).

20 Total Recalls

758 Total Complaints

1 Investigations

22 Reported Crashes

12 Reported Fires

0 Reported Deaths

POLESTAR POLESTAR 2 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	2	2	View
2024	5	36	View
2023 (current)	4	144
2022	4	383	View
2021	5	193	View

Other POLESTAR Models

Model	Recalls	Complaints
POLESTAR 3	10	116	View
POLESTAR 1	8	0	View
POLESTAR	0	0	View
POLESTAR 4	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 POLESTAR POLESTAR 2

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2023 POLESTAR POLESTAR 2

Safety Technology

Technical Service Bulletins, 2023 POLESTAR POLESTAR 2

Most Affected Components

NHTSA Safety Investigations, POLESTAR POLESTAR 2

POLESTAR POLESTAR 2 - All Years Overview

POLESTAR POLESTAR 2 - Year by Year

Other POLESTAR Models