2021 POLESTAR POLESTAR 2

5 recalls, 193 complaints - 182 TSBs

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.g... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.

Consequence

A loss of brake function increases the risk of a crash.

Remedy

Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number ... Read more

2 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi... Read more

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will ... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number... Read more

Consequence

A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy

Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.

25,825 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.

Consequence

A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.

Remedy

Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10079.

3,457 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

Complaint Statistics

193 total complaints 7 crashes 1 fires 8 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	25
POWER TRAIN	24
ENGINE	24
UNKNOWN OR OTHER	14
SERVICE BRAKES	12
AIR BAGS	9
STEERING	9
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA	7
VISIBILITY/WIPER	6
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	6

Incident date: Aug 5, 2026

Rear driveshaft/axle shafts failing at 39,000 miles on a 2021 Polestar 2. Symptom is a ticking/clicking noise during deceleration at low speed cadenced to wheel speed. Polestar issued Technical Journal TJ 36854.1.0 in March 2024 acknowledging this as a known issue on 2021-2023 model year vehicles wi... Read more

Incident date: Jun 22, 2026

This car does not have reliable horn system. I have the steering wheel version (not the “yoke” version) but I believe it’s a similar problem on both. The steering wheel center (airbag) does NOT operate as a horn. Instead there is only a extremely small horn sensor on one side of the wheel th... Read more

Incident date: Apr 14, 2025

our 2017 Chrysler Pacifica Hybrid High Voltage (Hybrid) Battery pack experienced a failure. Check Engine Code P0A7F-00 active. The vehicle now refuses to charge the Hybrid Battery in any way other than using the on-board gas generator. The failed component is available for inspection and was re... Read more

Incident date: Apr 14, 2025

The vehicle was serviced for NHTSA Recall 18V735 (Canister Purge Valve/Fuel Tank stalling hazard). Immediately upon pickup from the dealership, the vehicle began severely stumbling and stalling while driving on the highway. It died while driving on the street. The dealership's diagnostic paperwork c... Read more

Incident date: Apr 14, 2025

Incident date: Apr 26, 2026

While driving with a trailer after leaving a jobsite in [XXX] , the vehicle experienced a sudden electrical failure while in motion. The instrument cluster/speedometer screen went completely black and the vehicle lights stopped functioning properly while driving at night. During the incident, we lo... Read more

Incident date: Apr 26, 2026

I have a 2013 ford mustang with 6R80 transmission as my wife was driving down the high way the suddenly shift down to 1 or second at 65 miles per hour and the car skidded out of control almost killing her and the people in the other lain I checked on recalls for this problem and I am getting conflic... Read more

Incident date: Jan 5, 2026

My screen begins to change the display without me touching it. It has interrupted my GPS directions, causing me to get lost. It has gotten worse over time, now causing my back up camera to either not display at all or become partially blocked by another application randomly starting on the screen. M... Read more

Incident date: Mar 16, 2026

Vehicle keeps entering limp mode when driving. Complete loss of power car cannot move and is left stranded. Vehicle has been at the dealership diagnosed and repaired over 4 times but the problem still remains. Dealer states there is no rat or electrical damage, battery was replaced and software upda... Read more

Incident date: Feb 11, 2026

back-up camera delays coming on when car put in reverse. Have had the car for over a year and taken to dealer for repair, with no result. Volvo model XC40 not listed on nhtsa site for recall #25V908 (Mfg R10333).

Incident date: Mar 8, 2026

[XXX] we bought our 2021GMC Sierra 1500 from Dealer with 39842 on it. we drove the truck 2910 miles when we checked the oil it was 2 quarts low at 42752. we added oil at that time and called our local dealer to make appointment . appointment at Bowser route 51 Pleasant Hills PA 15236 They informed u... Read more

Incident date: Feb 11, 2026

There is no fix or remedy available for this recalled fuel problem. The recall and fuel pump replacement isn't available and is taking too long. There is hesitation due to this issue.

Incident date: Feb 11, 2026

2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also beli... Read more

Incident date: Mar 3, 2026

The contact owned a 2024 Lincoln Corsair. The contact stated that while driving 35-40 MPH, the contact noticed that another vehicle driving approximately 60 MPH crashed into the vehicle directly behind the contact's vehicle, and then crashed into the contact's vehicle. The contact's face hit the ste... Read more

Crash 1 injured

Incident date: Mar 3, 2026

The contact owns a 2021 Kia K5. The contact stated that while driving approximately 45 MPH, the vehicle jolted forward three times and then lost power. The contact stated that while driving at approximately 60 MPH, the check engine warning light illuminated. The contact steered the vehicle into an i... Read more

Incident date: Feb 18, 2026

Driver assist failed and brakes failed when vehicle veered to left on its own..Brakes and steering failed when trying to correct failure.. Overcorrection caused vehicle to veer off road and over a sign and continue for approximately 50 feet. Vehicle is currently at State Farm towing lot. My safety... Read more

Incident date: Dec 11, 2025

Vehicle taken into dealership for maintenance, after car received cars system software malfunctioned. Display screen went black and states "return to dealer. failed update" due to this issue I don't have access to car settings with most features are unavailable. All warning chimes such as turn signa... Read more

Incident date: Dec 11, 2025

Incident date: Dec 31, 1969

Back window glass exploded into car and onto garage floor. Had just started car and put in reverse when loud explosion occurred and stopped the car to inspect. Found entire back window shattered and pieces resting inside car trunk, rear seats, and garage floor. Insurer had Safelite come to replace... Read more

Incident date: Dec 31, 1969

The contact owns a 2014 Ram 1500. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with an unknown air bag failure, and the air bag needed to be replaced; however, the part to repair the vehicle was not available. The vehi... Read more

Incident date: Dec 31, 1969

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer wa... Read more

Incident date: Dec 15, 2025

Vehicle failed to accelerate after I attempted to merge onto 3 lane road from a driveway. No chimes, warning or emergency braking occurred but the vehicle had no response for a second or two. I captured the incident on my dash cam. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ... Read more

Incident date: Dec 10, 2025

My new Mazda CX-90 failed to restart after being stopped at a stop sign. After restarting manually, the dash displayed the check engine light and the “i-stop malfunction” light. The car now flashes this warning whenever it is on. There is an open recall for this issue (24V-816) but my local Mazd... Read more

Incident date: Dec 7, 2025

My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary de... Read more

Incident date: Oct 16, 2025

I parked my 2025 Nissan Rogue in my attached garage on Thursday night. I went into the garage on Sunday evening and saw that the rear windshield had shattered. The perimeter of the windshield had pieces missing, those were on the garage floor behind the car. At this point the glass was still attach... Read more

Incident date: Oct 16, 2025

The contact's husband owns a 2021 Honda Ridgeline. The contact stated that while her husband was driving 55 MPH, the vehicle went into LIMP Mode and made an abnormal knocking sound. The check engine warning light was illuminated. The driver was able to pull over to the side of the road. The vehicle ... Read more

Incident date: Oct 16, 2025

The referenced vehicle "jerks/jolts" while driving. It was doing this when test driven on 7/31/25 and I was told by the salesman that this was normal even though he did not ask any questions about the jerking. On 8/1/25 I picked the vehicle up (leased). Because it had a cracked windshield, I again a... Read more

Incident date: Dec 7, 2025

The ECU/PCU has developed a failure to control the idle air intake valve due to an unrepairable defect on the computer. IT can shut the engine down without warning while running, especially when approaching stops. IT requires the operator to try to control the issue using the accelerator pedal to ov... Read more

Incident date: Nov 29, 2025

On [XXX] apex [XXX] Central I was driving west on [XXX], approaching the bridge that crosses from [XXX] to [XXX] and I heard a loud pop,I looked to my left and the driver's side window exploded with the glass shattering into tiny pieces and leaving a huge hole in the window with chunks hanging down.... Read more

Incident date: Jun 2, 2025

The contact owns a 2021 Chevrolet Spark. The contact stated that while driving through a bend in the road at 40 mph in the snow, the vehicle began to slide as they lost control. The contact ran over a road sign, which caused her to land in a ditch as the vehicle flipped onto its passenger side. The ... Read more

Crash 1 injured

Incident date: Nov 21, 2025

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount ... Read more

Incident date: Dec 4, 2025

My vehicle just clicks when I try to start it. The engine will not turn-over; it just clicks. Risk is that there wasn't any engine light warning or anything, and it is 19 degrees Fahrenheit with a -14 windchill outside. My vehicle was brought to the Dodge/Chrysler Dealership a few times for noises ... Read more

Incident date: Nov 19, 2025

Driving on freeway October of 2025 and PTU failed causing loss of power and electronic emergency brake engagement. There were no previous indications or warnings with vehicle prior to total loss of propulsion. Vehicle is at jeep dealership in Gaylord Michigan not repaired. Fortunate there was sh... Read more

Incident date: Nov 19, 2025

Incident date: Nov 17, 2025

I got my car fixed and I’m still having the same issue. Seems like they just turned off the lights on my car and it’s still giving me issues..

Incident date: Oct 5, 2025

The battery died multiple times and has been replaced costing multiple days without transportation. Battery caused additional part repair and has been recently repaired. This is the 5th time going into shop for recall/issues on my vehicle with only 10k miles on it. Now with the safety recall with no... Read more

Incident date: Aug 1, 2025

The contact owns a 2025 Toyota Camry equipped with Bridgestone Tires, Tire Line: Turanza, Tire Size: 235/45/R18, DOT Number: (N/A). The contact stated that while driving at an undisclosed speed, the front passenger’s side tire experienced a loss in air pressure. In addition, the contact stated tha... Read more

Incident date: Oct 15, 2025

The contact owns a 2020 GMC Sierra 1500. The contact stated while driving approximately 40-60 MPH, the transmission hesitated while depressing the accelerator pedal. A dealer was contacted. The vehicle was taken to the dealer and was diagnosed with transmission control module (TCM) failure. The cont... Read more

Incident date: Oct 10, 2025

Jeep released an update for uconnect box. After it was automatically installed my Jeep wrangler lost engine power and steering while in the middle of a round about. Barely had enough momentum to make out of the closest round about exit and no power to pull off the road. Dashboard flashed shift into ... Read more

Incident date: Oct 3, 2025

The contact owned a 2025 Hyundai Santa Fe. The contact stated that the driver's front door was making an abnormal creaking sound. The contact stated that while driving, but at a standstill, a 2008 Toyota Camry rear-ended the vehicle. There was significant damage on the driver's side of the vehicle. ... Read more

Crash 2 injured

Incident date: Oct 3, 2025

Crash 2 injured

Incident date: Aug 2, 2025

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 70 MPH, the driver’s side exterior A-pillar trim detached from the windshield and flew off. The vehicle was taken to a dealer where it was... Read more

Incident date: Sep 23, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable... Read more

Incident date: Sep 23, 2025

The contact owns a 2022 Kia Sorento. The contact stated that after coming to a complete stop, while attempting to accelerate, the vehicle failed to immediately respond. Additionally, the “Battery Failure” and check engine warning lights were illuminated in red. The contact scheduled an appointme... Read more

Incident date: Sep 23, 2025

Incident date: Sep 22, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission How was your safety or the safety of others put at risk? Harsh/jerky shifting, could result in transmission failure Has the problem been reproduced or confirmed by a dealer or independent ... Read more

Incident date: Sep 22, 2025

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur... Read more

Incident date: Aug 28, 2025

Several warning lights came on. No collision or glass damage occured. Took it to the dealer. DIAGNOSIS was CODE U3000-49 "multipurpose camera unit/millimeter wave radar internal electric failure due to heat. They said fix it would be $2237.49. However, they said they could not fix it then because th... Read more

Incident date: Aug 28, 2025

Manual transmission will not reliably shift from 2nd to 3rd gear without a grinding noise. Other owners are reporting similar issues that have required a full replacement of the transmission in MY2023 cars.

Showing 50 of 193 complaints.

Technical Service Bulletins, 2021 POLESTAR POLESTAR 2

182 manufacturer communications from 121 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	43
110000 ELECTRICAL SYSTEM	25
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	18
980000 UNKNOWN OR OTHER	9
118000 ELECTRICAL SYSTEM:SOFTWARE	7
353000 EQUIPMENT:ELECTRICAL	7
160000 STRUCTURE	6
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY	6

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

100000 POWER TRAIN

This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise.

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

980000 UNKNOWN OR OTHER

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

110000 ELECTRICAL SYSTEM

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.

020000 SUSPENSION

This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Software Update Fails and VIDA Cana??t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does n

980000 UNKNOWN OR OTHER

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

210000 TRAILER HITCHES

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV IHFA Internal Processor Failure. Improved Software is now available.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.

020000 SUSPENSION

This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: DIM"DISCONNECT CHARGING CABLE" MESSAGE WITH NO CABLE ATTACHED. Software fix is available.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Searching for GPS Message in DIM / CSD

100000 POWER TRAIN

This is a Technical Journal: Propulsion Message in DIM with BECM DTC P0D1800. Improved BECM (Battery Energy Control Module) software

350000 EQUIPMENT

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. Restart IHU via home button

132000 VISIBILITY:GLASS, SIDE/REAR

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

350000 EQUIPMENT

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week 21 (~5/22/2023). The details of these improvements are included in the Service section attached Tec

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sofware release (2.10).

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

280100 BACK OVER PREVENTION:SOFTWARE

Polestar Software Update.

118000 ELECTRICAL SYSTEM:SOFTWARE

Polestar Software Update.

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Checklist if 12 Volt battery is drained - Perform SW Upgrade

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Checklist if 12 Volt battery is drained - Perform SW Upgrade

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Polestar 2 Performance Software: General Info and OTA Failure Instructions

260000 FORWARD COLLISION AVOIDANCE

DIM message and DTC VCU1 U016800

353000 EQUIPMENT:ELECTRICAL

Google assistant voice commands not responding

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

118000 ELECTRICAL SYSTEM:SOFTWARE

PS Over The Air Software Update (OTA)

353000 EQUIPMENT:ELECTRICAL

CSC Customer Symptom Codes

353000 EQUIPMENT:ELECTRICAL

Mobile data services

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

General Radio Deviations

110000 ELECTRICAL SYSTEM

DTC SRS-B15381B High Voltage battery loop control

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

DTC SRS-B15381B High Voltage battery loop control

118000 ELECTRICAL SYSTEM:SOFTWARE

software upgrade

353000 EQUIPMENT:ELECTRICAL

DTC Diagnostic Trouble Codes

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

Readded TCAM Reset Method under Service

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

BEV High Voltage Battery Replacement

353000 EQUIPMENT:ELECTRICAL

Swapping TCAM?s for fault tracing purposes is strictly forbidden unless instructed

110000 ELECTRICAL SYSTEM

Footwell lights, not working after software update 2.2.

980000 UNKNOWN OR OTHER

Mandatory Tools.

980000 UNKNOWN OR OTHER

TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Technical Journal.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Technical Journal.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

New repair information under Service.

980000 UNKNOWN OR OTHER

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

980000 UNKNOWN OR OTHER

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

150000 SEAT BELTS

When analyzing replaced seat belt catches, we have found catches with coins, candy, nuts etc inside,causing the problem.

170000 LATCHES/LOCKS/LINKAGES

When analyzing replaced seat belt catches, we have found catches with coins, candy, nuts etc inside,causing the problem.

980000 UNKNOWN OR OTHER

When analyzing replaced seat belt catches, we have found catches with coins, candy, nuts etc inside,causing the problem.

980000 UNKNOWN OR OTHER

Ghost DTC in FLC2 may appear after software download.

118000 ELECTRICAL SYSTEM:SOFTWARE

Ghost DTC in FLC2 may appear after software download.

264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Ghost DTC in FLC2 may appear after software download.

350000 EQUIPMENT

Scheduled service is complementary on any Polestar 2 vehicle for the first 3 years and 30,000 miles

110000 ELECTRICAL SYSTEM

Polestar HV-Battery Claim Types

350000 EQUIPMENT

Factory Scheduled Maintenance (FSM) - Polestar 1

160000 STRUCTURE

If a vehicle needs a new drive unit and built before 21W48 follow the advice under service.

162500 STRUCTURE:BODY:TAILGATE

If a vehicle needs a new drive unit and built before 21W48 follow the advice under service.

980000 UNKNOWN OR OTHER

When listening to SiriusXM radio, the customer may experience the song/artist information not updating on the center screen when changing channels or when the song changes. CAR MARKET: United States and Canada

353640 EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG

350000 EQUIPMENT

launch Service.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

launch Service.

350000 EQUIPMENT

launch Service.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

launch Service.

190000 TIRES

Polestar Canada Winter Tires.

200000 WHEELS

Polestar Canada Winter Tires.

021300 SUSPENSION:FRONT:SHOCK ABSORBER

suspension setting values changed.

350000 EQUIPMENT

suspension setting values changed.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Pre delivery service.

350000 EQUIPMENT

Frontseat /Squeak/ rattle.

061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE

Frontseat /Squeak/ rattle.

151400 SEAT BELTS:FRONT:BUCKLE ASSEMBLY

Front seat /Squeak/ rattle.

220000 SEATS

Front seat /Squeak/ rattle.

Showing 100 of 182 bulletins.

NHTSA Safety Investigations, POLESTAR POLESTAR 2

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ, Open , Model Year: 2021

Loss of rear-view camera image

The Oﬃce of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 – MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure t... o comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility) (Recall 24V-477). Specifically, Polestar stated that the rear-view camera “may have limited visualization, be inoperative, or function incorrectly when reverse gear is engaged, thereby affecting the driver’s rear visibility capability in a backing event.” Polestar proposed to remedy this condition via a software update to minimize an Infotainment Head Unit (IHU) graphical rendering limitation by shortening the retry times of the camera streams, as well as removing the rendering of the map in the driver display during backing events to release the graphic memory for the use of the rear-view camera. Subsequent consumer complaints to ODI reported continued rear-view camera outages in remedied vehicles pointed to limitations in Polestar’s 24V-477 approach, and, on April 25, 2025, Polestar filed a new recall to address the rear-view image visualization issues (Recall 25V-280). Polestar's stated remedy for this recall provided an additional software update intended to always maintain the high-speed signal connection between the Parking Assist Camera (PAC) and IHU, instead of toggling on and off by request. The update would also be designed to add a reset of the IHU video signal receiving hardware in case a synchronization error is detected, instead of just setting an error message. On June 21, 2025, ODI began receiving complaints from consumers whose vehicles had been remedied according to Recall 25V-280, but whose rear-view cameras were nevertheless continuing to fail in the same manner that they had previously. In July, ODI discussed the complaints with Polestar, which confirmed that their over the air software remedy for Recall 25V-280 did not correct the original issue. ODI is therefore opening this Recall Query to further evaluate the adequacy of Recall 25V-280’s remedy. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

POLESTAR POLESTAR 2 - All Years Overview

Complete safety history for the POLESTAR POLESTAR 2 across all model years (2021, 2025).

20 Total Recalls

753 Total Complaints

1 Investigations

25 Reported Crashes

8 Reported Fires

0 Reported Deaths

POLESTAR POLESTAR 2 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	2	2	View
2024	5	33	View
2023	4	144	View
2022	4	381	View
2021 (current)	5	193

Other POLESTAR Models

Model	Recalls	Complaints
POLESTAR 3	10	116	View
POLESTAR 1	8	0	View
POLESTAR	0	0	View
POLESTAR 4	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2021 POLESTAR POLESTAR 2

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2021 POLESTAR POLESTAR 2

Most Affected Components

NHTSA Safety Investigations, POLESTAR POLESTAR 2

POLESTAR POLESTAR 2 - All Years Overview

POLESTAR POLESTAR 2 - Year by Year

Other POLESTAR Models