2021 POLESTAR POLESTAR 2

5 recalls, 193 complaints - 182 TSBs

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.g... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.

Consequence

A loss of brake function increases the risk of a crash.

Remedy

Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number ... Read more

2 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi... Read more

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will ... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number... Read more

Consequence

A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy

Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.

25,825 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.

Consequence

A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.

Remedy

Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10079.

3,457 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

Complaint Statistics

193 total complaints 6 crashes 5 fires 5 injuries

Top Reported Components

Component	Complaints
ENGINE	24
UNKNOWN OR OTHER	23
ELECTRICAL SYSTEM	21
POWER TRAIN	18
SERVICE BRAKES	12
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA	10
STEERING	10
FUEL/PROPULSION SYSTEM	7
AIR BAGS	6
VEHICLE SPEED CONTROL	5

Incident date: Aug 5, 2026

My 2019 Genesis G90 (3.3L twin-turbo) previously received Recall 019G for the left turbocharger oil feed pipe at a authorized Genesis dealership. At approximately 137,508 miles, the right side turbocharger oil feed pipe failed. I experienced an engine oil leak, a strong burning oil smell, smoke from... Read more

Incident date: Jun 22, 2026

The contact owns a 2024 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormal shaking in the steering wheel. The vehicle was taken to the dealer, where it was diagnosed with improperly sized brake rotors. The rotors were resurfaced; however, the failure p... Read more

Incident date: Apr 14, 2025

On February 26, 2026, at approximately 3:59 PM, the driver was traveling northbound on Yukon Territory Avenue in Manteca, CA at approximately 30 mph when the vehicle experienced a sudden brake failure. The driver attempted to pull over to the east curb of Yukon Territory Avenue but the vehicle inadv... Read more

Crash

Incident date: Apr 14, 2025

Transmission failed, yes available for inspection Very bad safety issue Yes it has been confirmed by dealship Yes by the deanship Yes there was warning lamps that appeared in January 2026

Incident date: Apr 14, 2025

Crash

Incident date: Apr 26, 2026

The vehicle experienced repeated electrical and no-start issues believed to be related to the RF/electrical communication system. The truck has been returned to the dealership repeatedly for this issue and recently spent approximately two months at the dealership for diagnosis and repair. After fina... Read more

Incident date: Apr 26, 2026

The sheet metal around both front door hinges are cracking. Just as the Ford Escape did.

Incident date: Jan 5, 2026

My screen begins to change the display without me touching it. It has interrupted my GPS directions, causing me to get lost. It has gotten worse over time, now causing my back up camera to either not display at all or become partially blocked by another application randomly starting on the screen. M... Read more

Incident date: Mar 16, 2026

Vehicle keeps entering limp mode when driving. Complete loss of power car cannot move and is left stranded. Vehicle has been at the dealership diagnosed and repaired over 4 times but the problem still remains. Dealer states there is no rat or electrical damage, battery was replaced and software upda... Read more

Incident date: Feb 11, 2026

There is no fix or remedy available for this recalled fuel problem. The recall and fuel pump replacement isn't available and is taking too long. There is hesitation due to this issue.

Incident date: Mar 8, 2026

[XXX] we bought our 2021GMC Sierra 1500 from Dealer with 39842 on it. we drove the truck 2910 miles when we checked the oil it was 2 quarts low at 42752. we added oil at that time and called our local dealer to make appointment . appointment at Bowser route 51 Pleasant Hills PA 15236 They informed u... Read more

Incident date: Feb 11, 2026

I believe my car to be unsafe to drive because of the possibility that it could overheat, crack and release fluids on top of the engine causing a fire. They have yet to have a remedy for this and that is deeply concerning. I fear they often have recalls because FORD is not the best car to own. There... Read more

Incident date: Feb 11, 2026

back-up camera delays coming on when car put in reverse. Have had the car for over a year and taken to dealer for repair, with no result. Volvo model XC40 not listed on nhtsa site for recall #25V908 (Mfg R10333).

Incident date: Mar 3, 2026

The contact owned a 2024 Lincoln Corsair. The contact stated that while driving 35-40 MPH, the contact noticed that another vehicle driving approximately 60 MPH crashed into the vehicle directly behind the contact's vehicle, and then crashed into the contact's vehicle. The contact's face hit the ste... Read more

Crash 1 injured

Incident date: Mar 3, 2026

Crash 1 injured

Incident date: Feb 18, 2026

The contact owns a 2014 Chevrolet Spark. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the transmission was shifting hard. The diagnostic trouble codes: P0700 and P0841 were ret... Read more

Incident date: Dec 11, 2025

Vehicle taken into dealership for maintenance, after car received cars system software malfunctioned. Display screen went black and states "return to dealer. failed update" due to this issue I don't have access to car settings with most features are unavailable. All warning chimes such as turn signa... Read more

Incident date: Dec 11, 2025

UNKNOWN On January 24,2026, I was thankfully traveling only about twenty mph a block from my home and something happened in the front drivers side suspension that caused me to almost hit three parked cars. Once I got stopped, the car couldn’t get get pushed forward, won’t roll at all forward, l... Read more

Incident date: Dec 31, 1969

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer wa... Read more

Incident date: Dec 31, 1969

Following a manufacturer over-the-air (OTA) software update released in Fall 2025 and subsequent completion of Safety Recall 68C, my vehicle exhibits new and dangerous driving behavior that did not exist prior to these updates. While operating in electric mode, the vehicle can unexpectedly lose powe... Read more

Incident date: Dec 31, 1969

The contact owns a 2014 Ram 1500. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with an unknown air bag failure, and the air bag needed to be replaced; however, the part to repair the vehicle was not available. The vehi... Read more

Incident date: Dec 15, 2025

I have 2 babies that HAVE to sit in the 2nd row! I need the Remedy fixed ASAP!!!

Incident date: Dec 10, 2025

My new Mazda CX-90 failed to restart after being stopped at a stop sign. After restarting manually, the dash displayed the check engine light and the “i-stop malfunction” light. The car now flashes this warning whenever it is on. There is an open recall for this issue (24V-816) but my local Mazd... Read more

Incident date: Dec 7, 2025

My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary de... Read more

Incident date: Oct 16, 2025

I parked my 2025 Nissan Rogue in my attached garage on Thursday night. I went into the garage on Sunday evening and saw that the rear windshield had shattered. The perimeter of the windshield had pieces missing, those were on the garage floor behind the car. At this point the glass was still attach... Read more

Incident date: Oct 16, 2025

The referenced vehicle "jerks/jolts" while driving. It was doing this when test driven on 7/31/25 and I was told by the salesman that this was normal even though he did not ask any questions about the jerking. On 8/1/25 I picked the vehicle up (leased). Because it had a cracked windshield, I again a... Read more

Incident date: Oct 16, 2025

Incident date: Dec 7, 2025

Unrecalled, unreplaced TAKATA air bags. This particular Jeep has been operated in high temperature/high humidity conditions and which was known to the manufacturers to cause potentially fatal injuries to the driver and front seat passenger. The truck was built by Daimler Chrysler (2006), and neither... Read more

Incident date: Nov 29, 2025

while driving smoke came from under my hood by the time i opened it was a full blown fire on the passenger side near the fuel injectors and spark plugs. we called 911 police and fire department came a nearby business owner loaned a fire extinguisher and we got the fire out. the fire men say it was c... Read more

Fire

Incident date: Jun 2, 2025

The contact owns a 2024 Nissan Kicks. The contact stated that while driving approximately 65 MPH, the crash indicator warning light illuminated, but there were no other vehicles nearby. The contact stated that on another occasion, while driving at an undisclosed speed, the Lane Departure lines on th... Read more

Incident date: Nov 21, 2025

I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance arms and control arms. This happened three times so far, attached are two repairs that was required previously. Per report with Tesla staff, this has been a recurring issue. Per add... Read more

Incident date: Dec 4, 2025

My vehicle just clicks when I try to start it. The engine will not turn-over; it just clicks. Risk is that there wasn't any engine light warning or anything, and it is 19 degrees Fahrenheit with a -14 windchill outside. My vehicle was brought to the Dodge/Chrysler Dealership a few times for noises ... Read more

Incident date: Nov 19, 2025

10/8/2025 The steering wheel was sticking.Honda mechanic said it was the left drive shaft. They ordered part and said would be a 2 hour repair. 10/16/2025 Took vehicle back into shop for repair at 10:30 a,m. Vehicle not ready until 5:15p.m. We drove out and steering wheel still sticking. Went ba... Read more

Incident date: Nov 19, 2025

Driving on freeway October of 2025 and PTU failed causing loss of power and electronic emergency brake engagement. There were no previous indications or warnings with vehicle prior to total loss of propulsion. Vehicle is at jeep dealership in Gaylord Michigan not repaired. Fortunate there was sh... Read more

Incident date: Nov 17, 2025

I got my car fixed and I’m still having the same issue. Seems like they just turned off the lights on my car and it’s still giving me issues..

Incident date: Oct 5, 2025

The battery died multiple times and has been replaced costing multiple days without transportation. Battery caused additional part repair and has been recently repaired. This is the 5th time going into shop for recall/issues on my vehicle with only 10k miles on it. Now with the safety recall with no... Read more

Incident date: Aug 1, 2025

Was starting to accelerate out of a toll booth a vehicle and was about 60mph when suddenly the engine shut off. Electrical worked. Got mechanical symbol and then oil pressure low warning. It started to down shift and slow rapidly in traffic. Managed to get to side of road but almost got hit. Got it ... Read more

Incident date: Oct 15, 2025

Broken transmission at 100,000 miles ( Maintenance was carried out according to the manual)

Incident date: Oct 10, 2025

Jeep released an update for uconnect box. After it was automatically installed my Jeep wrangler lost engine power and steering while in the middle of a round about. Barely had enough momentum to make out of the closest round about exit and no power to pull off the road. Dashboard flashed shift into ... Read more

Incident date: Oct 3, 2025

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving approximately 65 MPH, the center digital screen failed to function as intended while attempting to use the safety features. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diag... Read more

Incident date: Oct 3, 2025

The contact owned a 2025 Hyundai Santa Fe. The contact stated that the driver's front door was making an abnormal creaking sound. The contact stated that while driving, but at a standstill, a 2008 Toyota Camry rear-ended the vehicle. There was significant damage on the driver's side of the vehicle. ... Read more

Crash 2 injured

Incident date: Aug 2, 2025

My 2018 Chevy traverse has a shift to park warning that continues to come on. It makes the vehicle not lock or park and you have to wait till it goes off. Sometimes it takes restarting the car and turning it off again before it will turn off. this seems to be a known problem when you look it up that... Read more

Incident date: Sep 23, 2025

The contact owns a 2022 Kia Sorento. The contact stated that after coming to a complete stop, while attempting to accelerate, the vehicle failed to immediately respond. Additionally, the “Battery Failure” and check engine warning lights were illuminated in red. The contact scheduled an appointme... Read more

Incident date: Sep 23, 2025

When driving and the stopping the auto start/stop feature does not rengage and the car places itself in park and becomes disabled and difficult to restart. When driving on a major highway when I was in traffic the car shut down, put itself into park and would not restart upon removing my foot from t... Read more

Incident date: Sep 22, 2025

My car is a 2022 Volvo hybrid T8, 6-passenger XC90. I purchased the SUV in August of 2023 as a "certified pre-owned" vehicle with only 17,923 miles on it at the time of purchase. This SUV has been fine until within the last two to three months (July-Sept. 2025). Now, in Sept. of 2025, my SUV only ... Read more

Incident date: Sep 22, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission How was your safety or the safety of others put at risk? Harsh/jerky shifting, could result in transmission failure Has the problem been reproduced or confirmed by a dealer or independent ... Read more

Incident date: Aug 28, 2025

Manual transmission will not reliably shift from 2nd to 3rd gear without a grinding noise. Other owners are reporting similar issues that have required a full replacement of the transmission in MY2023 cars.

Incident date: Aug 28, 2025

Lighting and/ or electrical. When using the auto headlight switch, all lights will come on randomly and periodically and stay on until you notice them or they ware down your battery. This is something that could be checked out by dealer and I will ask about it. So, for now, I do not use the auto h... Read more

Showing 50 of 193 complaints.

Technical Service Bulletins, 2021 POLESTAR POLESTAR 2

182 manufacturer communications from 121 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	43
110000 ELECTRICAL SYSTEM	25
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	18
980000 UNKNOWN OR OTHER	9
118000 ELECTRICAL SYSTEM:SOFTWARE	7
353000 EQUIPMENT:ELECTRICAL	7
160000 STRUCTURE	6
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY	6

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

350000 EQUIPMENT

This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.

100000 POWER TRAIN

This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise.

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

980000 UNKNOWN OR OTHER

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA

110000 ELECTRICAL SYSTEM

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.

020000 SUSPENSION

This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Software Update Fails and VIDA Cana??t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does n

980000 UNKNOWN OR OTHER

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

210000 TRAILER HITCHES

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

280100 BACK OVER PREVENTION:SOFTWARE

This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: BEV IHFA Internal Processor Failure. Improved Software is now available.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.

020000 SUSPENSION

This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: DIM"DISCONNECT CHARGING CABLE" MESSAGE WITH NO CABLE ATTACHED. Software fix is available.

110000 ELECTRICAL SYSTEM

This is a Technical Journal: Searching for GPS Message in DIM / CSD

100000 POWER TRAIN

This is a Technical Journal: Propulsion Message in DIM with BECM DTC P0D1800. Improved BECM (Battery Energy Control Module) software

350000 EQUIPMENT

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.

118000 ELECTRICAL SYSTEM:SOFTWARE

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This is a Technical Journal: iCUP, a??Searching for GPSa?? message in DIM / CSD. Restart IHU via home button

132000 VISIBILITY:GLASS, SIDE/REAR

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

350000 EQUIPMENT

This is a Technical Journal: Squeak noise when opening or closing windows. apply PTFE spray 30749880 to the scraper molding

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week 21 (~5/22/2023). The details of these improvements are included in the Service section attached Tec

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for this issue is included in the week 25 sofware release (2.10).

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

280100 BACK OVER PREVENTION:SOFTWARE

Polestar Software Update.

118000 ELECTRICAL SYSTEM:SOFTWARE

Polestar Software Update.

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

260000 FORWARD COLLISION AVOIDANCE

Forward-Looking Camera 2 (FLC2).

280000 BACK OVER PREVENTION

Forward-Looking Camera 2 (FLC2).

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Checklist if 12 Volt battery is drained - Perform SW Upgrade

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Checklist if 12 Volt battery is drained - Perform SW Upgrade

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Polestar 2 Performance Software: General Info and OTA Failure Instructions

260000 FORWARD COLLISION AVOIDANCE

DIM message and DTC VCU1 U016800

353000 EQUIPMENT:ELECTRICAL

Google assistant voice commands not responding

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Backup Battery DTC TCAM-U210993

118000 ELECTRICAL SYSTEM:SOFTWARE

PS Over The Air Software Update (OTA)

353000 EQUIPMENT:ELECTRICAL

CSC Customer Symptom Codes

353000 EQUIPMENT:ELECTRICAL

Mobile data services

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

General Radio Deviations

110000 ELECTRICAL SYSTEM

DTC SRS-B15381B High Voltage battery loop control

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

DTC SRS-B15381B High Voltage battery loop control

118000 ELECTRICAL SYSTEM:SOFTWARE

software upgrade

353000 EQUIPMENT:ELECTRICAL

DTC Diagnostic Trouble Codes

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

No Remote key function

353000 EQUIPMENT:ELECTRICAL

Readded TCAM Reset Method under Service

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

BEV High Voltage Battery Replacement

353000 EQUIPMENT:ELECTRICAL

Swapping TCAM?s for fault tracing purposes is strictly forbidden unless instructed

110000 ELECTRICAL SYSTEM

Footwell lights, not working after software update 2.2.

980000 UNKNOWN OR OTHER

Mandatory Tools.

980000 UNKNOWN OR OTHER

TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

TCAM Rebooting, VIDA Cannot maintain connection, Loss of connectivity.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Technical Journal.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Technical Journal.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

New repair information under Service.

980000 UNKNOWN OR OTHER

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

980000 UNKNOWN OR OTHER

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

Polestar Automotive USA, Inc. on behalf of Polestar Performance A ed to launch Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.

150000 SEAT BELTS

When analyzing replaced seat belt catches, we have found catches with coins, candy, nuts etc inside,causing the problem.

170000 LATCHES/LOCKS/LINKAGES

When analyzing replaced seat belt catches, we have found catches with coins, candy, nuts etc inside,causing the problem.

980000 UNKNOWN OR OTHER

When analyzing replaced seat belt catches, we have found catches with coins, candy, nuts etc inside,causing the problem.

980000 UNKNOWN OR OTHER

Ghost DTC in FLC2 may appear after software download.

118000 ELECTRICAL SYSTEM:SOFTWARE

Ghost DTC in FLC2 may appear after software download.

264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Ghost DTC in FLC2 may appear after software download.

350000 EQUIPMENT

Scheduled service is complementary on any Polestar 2 vehicle for the first 3 years and 30,000 miles

110000 ELECTRICAL SYSTEM

Polestar HV-Battery Claim Types

350000 EQUIPMENT

Factory Scheduled Maintenance (FSM) - Polestar 1

160000 STRUCTURE

If a vehicle needs a new drive unit and built before 21W48 follow the advice under service.

162500 STRUCTURE:BODY:TAILGATE

If a vehicle needs a new drive unit and built before 21W48 follow the advice under service.

980000 UNKNOWN OR OTHER

When listening to SiriusXM radio, the customer may experience the song/artist information not updating on the center screen when changing channels or when the song changes. CAR MARKET: United States and Canada

353640 EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG

350000 EQUIPMENT

launch Service.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

launch Service.

350000 EQUIPMENT

launch Service.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

launch Service.

190000 TIRES

Polestar Canada Winter Tires.

200000 WHEELS

Polestar Canada Winter Tires.

021300 SUSPENSION:FRONT:SHOCK ABSORBER

suspension setting values changed.

350000 EQUIPMENT

suspension setting values changed.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Pre delivery service.

350000 EQUIPMENT

Frontseat /Squeak/ rattle.

061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE

Frontseat /Squeak/ rattle.

151400 SEAT BELTS:FRONT:BUCKLE ASSEMBLY

Front seat /Squeak/ rattle.

220000 SEATS

Front seat /Squeak/ rattle.

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NHTSA Safety Investigations, POLESTAR POLESTAR 2

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ, Closed , Model Year: 2021

Loss of rear-view camera image

On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera out... age conditions. Consumer complaint traffic reporting rear-view camera outages after receiving the remedy for 25V-280prompted the RQ opening. On July 7, 2024, Polestar initiated Recall 24V-477 to address issues with the rear-view camera display in certain Model Year (MY) 2021-2024 Polestar 2 vehicles. According to Polestar, this failure was due to a memory allocation error in the IHU. To address this error, the remedy, provided by an over-the-air (OTA) software update , shortened the retry times of the camera streams and removed the rendering of the map in the driver display during backing events to release the graphic memory for the rear-view camera. On April 25, 2025, Polestar initiated Recall 25V-280 to address similar issues with the rear-view camera display in certain MY 2021-2025 Polestar 2 vehicles. The recall remedy consisted of an OTA software update intended to correct a synchronization error between the Parking Assist Camera (PAC) and the Infotainment Head Unit (IHU). The updated software would maintain the high-speed signal connection between the PAC and IHU, instead of toggling on and off by request. ODI has received two hundred seventy-five (275) Vehicle Owner Questionnaires (VOQ) alleging failure of the rear-view camera to display after receiving the remedy for Recall 25V-280. Consumers reported that the rear-view camera failed to display once the vehicle was initially placed in reverse, as well as losing the rear-view image while the vehicle was traveling in reverse . Failure to display the rearview image will reduce the driver’s visibility in a backing event, increasing the risk of a crash. On July 18, 2025, ODI sent Polestar an Information Request (IR) letter requesting data for vehicle production, field incidents, and any modifications related to the backup camera and its software. ODI also requested information pertaining to Polestar’s internal assessments, problem resolutions, and their assessment of the alleged defect. On September 15, 2025, Polestar issued Recall 25V-615, which sought to remedy the failure of Recall 25V-280. Polestar acknowledged that the prior remedy was insufficient and that further engineering analysis would be required for final software development and validation. Polestar worked with its supplier (Volvo) and began validation of the new software in February 2026. On April 20, 2026, Polestar released the remedy for Recall 25V-615 via an OTA software update. The update provided general stability improvements to the operating system, as well as bug fixes for the rear-view camera. Since the deployment of the 25V-615 remedy, ODI has received only 3 VOQs alleging a rear camera outage, yielding a complaint rate of 0.01% for Recall 25V-615. ODI assessed the conditions that led to the 25V-280 remedy failures and the countermeasures deployed to prevent recurrence in vehicles that received the remedy for 25V-615. To measure its efficacy, ODI analyzed materials produced by Polestar in its responses to ODI’s July 18, 2025, IR letter and additional materials Polestar furnished in response to email requests and a technical meeting in 2026.ODI also reviewed information Polestar provided in response to another IR letter NHTSA sent on March 25, 2026, requesting additional information related to the decision-making process for correcting the remedy failure of Recall 25V-280. On June 10, 2026, at the request of ODI, Polestar presented a technical briefing of the remedy for Recall 25V-615, which included both completion rates and remedy failure counts. ODI has monitored the remedy for Recall 25V-615 since April 2026 and has observed the failure rate to remain low. ODI is closing this RQ following manufacturer action in the form of Recall 25V-615. The Agency will continue to monitor the remedy and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

POLESTAR POLESTAR 2 - All Years Overview

Complete safety history for the POLESTAR POLESTAR 2 across all model years (2021, 2025).

20 Total Recalls

758 Total Complaints

1 Investigations

22 Reported Crashes

12 Reported Fires

0 Reported Deaths

POLESTAR POLESTAR 2 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	2	2	View
2024	5	36	View
2023	4	144	View
2022	4	383	View
2021 (current)	5	193

Other POLESTAR Models

Model	Recalls	Complaints
POLESTAR 3	10	116	View
POLESTAR 1	8	0	View
POLESTAR	0	0	View
POLESTAR 4	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2021 POLESTAR POLESTAR 2

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2021 POLESTAR POLESTAR 2

Most Affected Components

NHTSA Safety Investigations, POLESTAR POLESTAR 2

POLESTAR POLESTAR 2 - All Years Overview

POLESTAR POLESTAR 2 - Year by Year

Other POLESTAR Models