2025 POLESTAR POLESTAR 2 Recalls, Complaints & Safety

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Interim letters notifying owners of the safety risk were mailed December 1, 2025. Additional letters will be sent once the remedy is available, anticipated June 12, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Poles... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

BACK OVER PREVENTION:SOFTWARE

Defect Description

Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi... Read more

Consequence

A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will ... Read more

27,816 vehicles affected

Manufacturer: Polestar Automotive USA, Inc.

Complaint Statistics

2 total complaints

Top Reported Components

Component	Complaints
VISIBILITY	1
ENGINE	1

Incident date: Jul 25, 2025

The contact’s wife owns a 2011 Honda Pilot. The contact stated that while the vehicle was parked and turned off, the rear window unexpectedly shattered. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to t... Read more

Incident date: Jul 25, 2025

On May 13, 2025, I took my car to the Honda dealership, because all of the lights on the dashboard came on. I was told that the clips on my turbocharger needed to be replaced, and so Honda fixed that $120 (diagnostic fee) $209.99 to fix the issue. I was traveling so they kept the car for a week. I r... Read more

NHTSA Safety Ratings — 2025 POLESTAR POLESTAR 2

2025 Polestar Polestar 2 5 HB AWD

Category	Rating
Overall Rating	5 / 5 ★★★★★
Frontal Crash	5 / 5 ★★★★★
Frontal Crash — Driver	5 / 5 ★★★★★
Frontal Crash — Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash — Driver	5 / 5 ★★★★★
Side Crash — Passenger	5 / 5 ★★★★★
Rollover	5 / 5 ★★★★★
Rollover Risk	8.3%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Standard
Lane Departure Warning	Standard

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

NHTSA Safety Investigations — POLESTAR POLESTAR 2

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ — Open — Model Year: 2021

Loss of rear-view camera image

The Oﬃce of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 – MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure t... o comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility) (Recall 24V-477). Specifically, Polestar stated that the rear-view camera “may have limited visualization, be inoperative, or function incorrectly when reverse gear is engaged, thereby affecting the driver’s rear visibility capability in a backing event.” Polestar proposed to remedy this condition via a software update to minimize an Infotainment Head Unit (IHU) graphical rendering limitation by shortening the retry times of the camera streams, as well as removing the rendering of the map in the driver display during backing events to release the graphic memory for the use of the rear-view camera. Subsequent consumer complaints to ODI reported continued rear-view camera outages in remedied vehicles pointed to limitations in Polestar’s 24V-477 approach, and, on April 25, 2025, Polestar filed a new recall to address the rear-view image visualization issues (Recall 25V-280). Polestar's stated remedy for this recall provided an additional software update intended to always maintain the high-speed signal connection between the Parking Assist Camera (PAC) and IHU, instead of toggling on and off by request. The update would also be designed to add a reset of the IHU video signal receiving hardware in case a synchronization error is detected, instead of just setting an error message. On June 21, 2025, ODI began receiving complaints from consumers whose vehicles had been remedied according to Recall 25V-280, but whose rear-view cameras were nevertheless continuing to fail in the same manner that they had previously. In July, ODI discussed the complaints with Polestar, which confirmed that their over the air software remedy for Recall 25V-280 did not correct the original issue. ODI is therefore opening this Recall Query to further evaluate the adequacy of Recall 25V-280’s remedy. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

POLESTAR POLESTAR 2 — All Years Overview

Complete safety history for the POLESTAR POLESTAR 2 across all model years (2021–2025).

20 Total Recalls

732 Total Complaints

1 Investigations

25 Reported Crashes

9 Reported Fires

0 Reported Deaths

POLESTAR POLESTAR 2 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025 (current)	2	2
2024	5	27	View
2023	4	143	View
2022	4	372	View
2021	5	188	View

Other POLESTAR Models

Model	Recalls	Complaints
POLESTAR 3	10	116	View
POLESTAR 1	8	0	View
POLESTAR	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2025 POLESTAR POLESTAR 2