2016 MERCEDES-BENZ GL350
5 recalls — 5 complaints
19V787000
Nov 1, 2019
COMMUNICATION
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models... Read more
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-80... Read more
18V272000
Apr 27, 2018
SUSPENSION:FRONT
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Mati... Read more
Consequence
The leaking oil in the presence of an ignition source can increase the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall i... Read more
17V241000
Apr 11, 2017
STEERING:ELECTRIC POWER ASSIST SYSTEM
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AM... Read more
Consequence
If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected ... Read more
16V903000
Dec 15, 2016
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63... Read more
Consequence
If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.
Remedy
MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.
16V903000
Dec 15, 2016
AIR BAGS:FRONTAL
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63... Read more
Consequence
If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.
Remedy
MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.
Complaint Statistics
5 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 1 |
| VEHICLE SPEED CONTROL | 1 |
| SEAT BELTS | 1 |
| EXTERIOR LIGHTING | 1 |
| VISIBILITY/WIPER | 1 |
VISIBILITY/WIPER
Feb 24, 2023
Incident date: Jan 27, 2023
Spontaneously exploding panoramic sunroof: I was driving northbound on I-5 in Everett, WA, on 27 January 2023 around 7pm. It was clear, the road was dry, it was around 45 degrees, and there was medium traffic. We were going about 65mph. Just myself and my 4 year old daughter were in the car. W... Read more
EXTERIOR LIGHTING
May 6, 2018
Incident date: May 31, 2016
THE EXTERIOR LIGHTING ON THE VEHICLE PROVIDED IS SIGNIFICANTLY INFERIOR IN INTENSITY AND DISTANCE ILLUMINATED. IT IS VERY HARD TO SEE AN OBJECT AFTER FEW FEET AND NIGHT DRIVING BECOMES EXTREMELY DANGEROUS. AT NIGHT IT IS UNSAFE TO DRIVE THIS VEHICLE, WITHOUT BEING ABLE TO SEE THE PASSING CARS OR PEO... Read more
SEAT BELTS
Dec 4, 2017
Incident date: Nov 26, 2017
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL350. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO EDHICKS MERCEDES (3102 S PADRE ISLAND DR, CORPUS CHRISTI, TX 78415), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE... Read more
ELECTRICAL SYSTEM
Nov 8, 2017
Incident date: Sep 6, 2017
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAM... Read more
VEHICLE SPEED CONTROL
Nov 8, 2017
Incident date: Sep 6, 2017
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAM... Read more
MERCEDES-BENZ GL350 — All Years Overview
Complete safety history for the MERCEDES-BENZ GL350 across all model years (2010–2017).
37
Total Recalls
102
Total Complaints
0
Investigations
2
Reported Crashes
4
Reported Fires
0
Reported Deaths