2016 MERCEDES-BENZ GL350
4 recalls — 5 complaints — 38 TSBs
19V787000 Nov 1, 2019
COMMUNICATION
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models... Read more
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-80... Read more
18V272000 Apr 27, 2018
SUSPENSION:FRONT
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Mati... Read more
Consequence
The leaking oil in the presence of an ignition source can increase the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall i... Read more
17V241000 Apr 11, 2017
STEERING:ELECTRIC POWER ASSIST SYSTEM
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AM... Read more
Consequence
If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected ... Read more
16V903000 Dec 15, 2016
AIR BAGS:FRONTAL
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63... Read more
Consequence
If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.
Remedy
MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.
Complaint Statistics
5 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 1 |
| VEHICLE SPEED CONTROL | 1 |
| SEAT BELTS | 1 |
| EXTERIOR LIGHTING | 1 |
| STEERING | 1 |
STEERING
Feb 24, 2023
Incident date: Jan 27, 2023
Power steering Control Module failure at cold temperatures. Knows to be an issue on many Audi cars between 2011-2016. This caused my power steering to fail suddenly. My safety was impacted because i lost the ability to steer while driving. The vehicle and the steering rack is available for inspectio... Read more
EXTERIOR LIGHTING
May 6, 2018
Incident date: May 31, 2016
THE EXTERIOR LIGHTING ON THE VEHICLE PROVIDED IS SIGNIFICANTLY INFERIOR IN INTENSITY AND DISTANCE ILLUMINATED. IT IS VERY HARD TO SEE AN OBJECT AFTER FEW FEET AND NIGHT DRIVING BECOMES EXTREMELY DANGEROUS. AT NIGHT IT IS UNSAFE TO DRIVE THIS VEHICLE, WITHOUT BEING ABLE TO SEE THE PASSING CARS OR PEO... Read more
SEAT BELTS
Dec 4, 2017
Incident date: Nov 26, 2017
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL350. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO EDHICKS MERCEDES (3102 S PADRE ISLAND DR, CORPUS CHRISTI, TX 78415), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE... Read more
ELECTRICAL SYSTEM
Nov 8, 2017
Incident date: Sep 6, 2017
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAM... Read more
VEHICLE SPEED CONTROL
Nov 8, 2017
Incident date: Sep 6, 2017
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAM... Read more
Technical Service Bulletins — 2016 MERCEDES-BENZ GL350
38 manufacturer communications from 31 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 8 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 5 |
| 350000 EQUIPMENT | 3 |
| 070000 FUEL SYSTEM, GASOLINE | 3 |
| 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | 2 |
| 063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL | 2 |
| 221600 SEATS:FRONT ASSEMBLY:POWER ADJUST | 1 |
| 121000 EXTERIOR LIGHTING:HEADLIGHTS | 1 |
LI91.18-P-077075
Dec 4, 2023
220000 SEATS
Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.g. seat bel
LI68.05-P-060306
Jan 27, 2022
110000 ELECTRICAL SYSTEM
Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed
LI68.05-P-060307
Jan 9, 2022
110000 ELECTRICAL SYSTEM
Complaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. When comparing the
LI09.00-P-074093
Dec 8, 2021
060000 ENGINE AND ENGINE COOLING
"MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 a?? Boost Pressure is Too High"" "
LI8860P073470
Aug 11, 2021
071000 FUEL SYSTEM, GASOLINE:STORAGE
Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning
LI8860P073470
Aug 11, 2021
070000 FUEL SYSTEM, GASOLINE
Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning
Launch NCU - 202
Jan 7, 2021
118000 ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla
Launch NCU - 202
Jan 7, 2021
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla
NCU to Dealershi
Jan 6, 2021
160000 STRUCTURE
To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the ?590 Mar
NCU-2020070018
Nov 12, 2020
350000 EQUIPMENT
Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O
NCU-2020070018
Nov 12, 2020
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O
NCU-2020110011
Nov 11, 2020
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O
NCU - HVAC Warra
May 21, 2020
350000 EQUIPMENT
To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type
P-SC-2020020001
Feb 7, 2020
190000 TIRES
Information Label on Tire Sealant
P-SC-2020020001
Feb 7, 2020
355100 EQUIPMENT:OTHER:LABELS
Information Label on Tire Sealant
LI82.20-P-070189
Jan 14, 2020
330000 INTERIOR LIGHTING
Retrofitted front door exit lamps with logo projection flicker
LI82.20-P-070189
Jan 14, 2020
162300 STRUCTURE:BODY:DOOR
Retrofitted front door exit lamps with logo projection flicker
SC-2019090015
Nov 1, 2019
110000 ELECTRICAL SYSTEM
Rework electrical connectors of engine control unit
LI8210P0652091
Nov 10, 2016
121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
High beams not functioning when first operated.
LI8285P0647651
Aug 25, 2016
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Traffic information service and posibly the voice control, nonfunctional after navigation software update.
LI8330P0646722
Aug 17, 2016
110000 ELECTRICAL SYSTEM
Engine fan runs continuously, a/c inoperable or, engine light illuminates sporadically.
LI8330P0646721
Aug 11, 2016
110000 ELECTRICAL SYSTEM
Engine fan runs continuously, a/c inoperable or, engine light illuminates sporadically.
LI82.10-P-064172
May 31, 2016
121000 EXTERIOR LIGHTING:HEADLIGHTS
Headlamp lights up sporadically
LI91.22-P-059988
Oct 14, 2014
221600 SEATS:FRONT ASSEMBLY:POWER ADJUST
2nd seat row Power Easy Entry function impairment of backrest folding
LI01.30-P-058630
Mar 21, 2014
110000 ELECTRICAL SYSTEM
Minor leaks at the oil duct of the left or right cylinder head of engines 157, 276 and 278. 1. Left cylinder head: Oil passage plug hole on left beside mechanical vacuum pump. 2. Right cylinder head: Oil passage plug hole below high-press
LI01.30-P-058630
Mar 21, 2014
070000 FUEL SYSTEM, GASOLINE
Minor leaks at the oil duct of the left or right cylinder head of engines 157, 276 and 278. 1. Left cylinder head: Oil passage plug hole on left beside mechanical vacuum pump. 2. Right cylinder head: Oil passage plug hole below high-press
LI30.30-P-055823
Feb 11, 2014
270000 LANE DEPARTURE
Collision Prevention Assist (CPA) may warn for no obvious reason (optical and/or acoustic warning message).
LI30.30-P-055823
Feb 11, 2014
118000 ELECTRICAL SYSTEM:SOFTWARE
Collision Prevention Assist (CPA) may warn for no obvious reason (optical and/or acoustic warning message).
GI88.40-P-057430
Feb 3, 2014
350000 EQUIPMENT
Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
LI8295P054406
Aug 28, 2013
353000 EQUIPMENT:ELECTRICAL
"SOS mbrace service not activated".
LI8270P056963
Aug 21, 2013
118000 ELECTRICAL SYSTEM:SOFTWARE
Software update of COMAND Online control unit.
LI8270P055572
Aug 5, 2013
118000 ELECTRICAL SYSTEM:SOFTWARE
Mobile phone cotacts are not transferred completely.
LI8285P053927
Aug 5, 2013
118000 ELECTRICAL SYSTEM:SOFTWARE
"Metadata loss- Please reimport all media data".
LI27.20-P-055758
Jul 30, 2013
100000 POWER TRAIN
FC 2783 (Friction power of torque converter lockup clutch is too high) or FC 0741 (Actuation of torque converter lockup clutch not possible) stored in transmission control unit. One possible additional customer complaint could be "poor acce
LI82.95-P-056655
Jul 12, 2013
110000 ELECTRICAL SYSTEM
Customer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
LI82.85-P-055695
Jul 8, 2013
110000 ELECTRICAL SYSTEM
The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
LI8870P056690
Jul 3, 2013
130000 VISIBILITY
Outside mirror fogged.
LI47.20-P-054958
Jul 1, 2013
070000 FUEL SYSTEM, GASOLINE
Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
MERCEDES-BENZ GL350 — All Years Overview
Complete safety history for the MERCEDES-BENZ GL350 across all model years (2009–2017).
24
Total Recalls
103
Total Complaints
0
Investigations
2
Reported Crashes
4
Reported Fires
0
Reported Deaths