2011 MERCEDES-BENZ GL350
3 recalls — 25 complaints — 27 TSBs
24V298000 Apr 26, 2024
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brak... Read more
Consequence
Reduced brake performance or brake failure can increase the risk of a crash.
Remedy
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. ... Read more
22V315000 May 9, 2022
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake perform... Read more
Consequence
Reduced brake performance or brake failure can increase the risk of a crash.
Remedy
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. O... Read more
16V081000 Feb 11, 2016
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Mati... Read more
Consequence
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-637... Read more
Complaint Statistics
25 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| AIR BAGS | 9 |
| ENGINE | 5 |
| STEERING | 2 |
| SUSPENSION | 2 |
| UNKNOWN OR OTHER | 2 |
| SEAT BELTS | 1 |
| SERVICE BRAKES | 1 |
| BACK OVER PREVENTION: WARNINGS | 1 |
| POWER TRAIN | 1 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 1 |
STEERING
Mar 24, 2025
Incident date: Mar 21, 2025
The steering wheel "sticks" at dead center when on a smooth straight road. When I try to make a micro adjustment due to road crown, wind, etc., the wheel won't move without considerable force, then will suddenly give way and jump off center the direction I'm pushing. Then I have to correct back.
UNKNOWN OR OTHER
Dec 12, 2024
Incident date: Dec 12, 2024
Twice while driving this vehicle, a large number of warning lights activated simultaneously, and I lost the ability to accelerate the vehicle. Essentially, every ADAS warning triggered at once during these incidents, causing me to lose acceleration and creating a dangerous situation. The first incid... Read more
POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 11, 2023
Incident date: Aug 31, 2023
Transmission went out, under 20k miles. The dealership has had the vehicle for over two months and they are still waiting for parts.
POWER TRAIN
Mar 20, 2023
Incident date: Mar 6, 2023
I checked the car history report for this car, it said that it had all of the scheduled maintenance. I have not driven this car hard, I used the best gas I could. I had this car for only 4 months - I took it in to Carmax to get checked out about 2 weeks after I got it back in October. They ran tests... Read more
BACK OVER PREVENTION: WARNINGS
Jul 19, 2022
Incident date: Mar 27, 2020
Malfunction with the air suspension. The vehicle is currently lowered and will not rise which is causing the tires to sit in a bent position and a horrible ride. The tires appear that they will detach from vehicle which is a safety risk for myself and others. After repairs from someone who present... Read more
UNKNOWN OR OTHER
Jul 19, 2022
Incident date: Mar 27, 2020
Malfunction with the air suspension. The vehicle is currently lowered and will not rise which is causing the tires to sit in a bent position and a horrible ride. The tires appear that they will detach from vehicle which is a safety risk for myself and others. After repairs from someone who present... Read more
SUSPENSION
Jul 19, 2022
Incident date: Mar 27, 2020
Malfunction with the air suspension. The vehicle is currently lowered and will not rise which is causing the tires to sit in a bent position and a horrible ride. The tires appear that they will detach from vehicle which is a safety risk for myself and others. After repairs from someone who present... Read more
SERVICE BRAKES
May 16, 2022
Incident date: Dec 16, 2021
The contact owns a 2011 Mercedes-Benz GL350. The contact stated while driving 20 MPH, the brake pedal was depressed but failed to respond and went all the way to the floorboard. The contact then pumped the brake pedal until the vehicle responded. However, there was 20-foot stopping distance delay. T... Read more
ENGINE
Jan 4, 2022
Incident date: Dec 29, 2021
The contact owns a 2011 Mercedes-Benz GL350. The contact stated that while driving at approximately 25 MPH, the check engine warning light illuminated continuously. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximat... Read more
ENGINE
Dec 3, 2021
Incident date: Aug 5, 2021
The contact owns a 2011 Mercedes-Benz GL350. The contact stated that while driving at 20 MPH, the accelerator pedal was depressed but failed to respond, causing the vehicle to decelerate. The check engine warning light illuminated. The contact continued to drive the vehicle. The vehicle was taken to... Read more
AIR BAGS
Mar 9, 2019
Incident date: Mar 1, 2016
GOT THIS RECALL ISSUED 3 YEARS AGO,THE INFAMOUS TAKATA AIRBAG.CALLED THE DEALERS AROUND AGAIN AND AGAIN,THEY ARE SAYING NO PARTS AVAILABLE .ALWAYS THEY SAY IT S GONNA BE SOMEDAY IN THE NEAR FUTURE,NO SPECIFIC TIME OR DATES.DUE TO THE VITAL NATURE OF THIS ISSUE I CANT ACCEPT THEIR CANDOR AND LACK OF... Read more
AIR BAGS
Oct 9, 2018
Incident date: Feb 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. RAY CATENA OF FREEHOLD MERCEDES-BENZ (4380 ROUTE 9... Read more
AIR BAGS
Jun 26, 2018
Incident date: Jun 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.... Read more
AIR BAGS
Apr 24, 2018
Incident date: Feb 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER AT 703-442-8200 (8545 LEESBURG PIKE, VIENNA, VA 22182) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABL... Read more
AIR BAGS
Nov 2, 2017
Incident date: Mar 30, 2011
TAKATA RECALL
AIR BAGS
Nov 1, 2017
Incident date: Feb 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES... Read more
SUSPENSION
Oct 26, 2017
Incident date: Oct 18, 2017
GETTING MESSAGE " MALFUNCTIONING" AND COMPRESSOR COOLING DOWN EVEN THOUGH CHANGING FRONT STRUTS AND MAKING ROARING NOISE WHEN CAR IS IDLE, AND BURNT SMELL INSIDE CAR.
AIR BAGS
Oct 23, 2017
Incident date: Feb 1, 2016
TAKATA RECALL, IT HAS BEEN OVER A YEAR AND A HALF SINCE WE'VE BEEN ADVISED OF THIS POTENTIALLY FATAL SITUATION REGARDING THE RECALL AND WE DON'T WANT TO DRIVE THE CAR BUT NEED IT. THIS IS TOO LONG TO WAIT.
AIR BAGS
Mar 10, 2017
Incident date: Feb 11, 2017
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER... Read more
AIR BAGS
Jan 20, 2017
Incident date: Jan 17, 2017
I WAS ADVISED BY MERCEDES 6 MONTHS AGO THAT MY AIR BAG IS DEFECTIVE--OR PRONE TO HAZARD IN AN ACCIDENT. THEY SAID THERE IS NO REMEDY. I WANT THE AIRBAGS DEACTIVATED BUT MERCEDES REFUSES
ENGINE
Jan 16, 2017
Incident date: Oct 16, 2016
HAD A OIL CHANGE BY MERCEDES DEALER PARK MY TRUCK FOR A FEW WEEKS WHEN I DROVE IT I HAD A OIL LEAK. I CALL MERCEDES TO REPORT IT MERCEDES HAD IT TOW IN .THEY SAY IT WAS A OIL COOLER LEAK I ONLY HAVE 48,000 MILES DON'T DRIVE IT ALL THE TIME. DIDN'T HAVE A LEAK UNTIL THE OIL CHANGE NOW THEY WANT ME... Read more
SEAT BELTS
Jul 16, 2016
Incident date: Jun 10, 2016
THE LEFT REAR PASSENGER SEAT BELT IS BROKEN. THE MECHANISM WILL NOT RETRACT. WHEN I SPOKE WITH THE MERCEDES DEALERSHIP THEY SAID THEY HAVE BEEN SEEING THIS PROBLEM, BUT THERE IS NOTHING THAT THEY CAN DO. THEY ONLY RESPOND TO RECALLS THAT NHTSA INITIATES. THEY WOULD NOT REPLACE THE BROKEN SEAT BE... Read more
ENGINE
Jun 12, 2016
Incident date: Jun 2, 2016
HELLO. MY VEHICLE HAS EXPERIENCED TWO SEVERELY ELONGATED TIMING CHAINS IN 30,000 MILES OF DRIVING. TOTAL MILES ON THE VEHICLE ARE 114,000, AND THE VEHICLE IS A 2011. I HAVE BEEN ADVISED THAT IF THE TIMING CHAIN FAILS DURING DRIVING, IT WILL CAUSE AN ENGINE STALL, AND MAY POTENTIALLY CAUSE SEIZURE OF... Read more
ENGINE
Feb 5, 2016
Incident date: Dec 16, 2015
OWN 2 MERCEDES GL350 AND E350. BOTH OF THEM ARE V6 DIESEL BLUETEC ENGINES AND BOTH HAVE LEAKING PROBLEM FROM OIL COOLER.
STEERING
Dec 30, 2013
Incident date: Jul 15, 2013
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ GL350. THE CONTACT WAS DRIVING 25 MPH AND NOTICED AN ABNORMAL GRINDING NOISE AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO A DEALER THE STEERING SYSTEM COLUMN WAS REPLACED HOWEVER, THE VEHICLE FAILURE LATER RECURRED. THE MANUFACTURER WAS NOTI... Read more
Technical Service Bulletins — 2011 MERCEDES-BENZ GL350
27 manufacturer communications from 21 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 5 |
| 220000 SEATS | 3 |
| 070000 FUEL SYSTEM, GASOLINE | 2 |
| 350000 EQUIPMENT | 2 |
| 010000 STEERING | 1 |
| 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | 1 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 1 |
| 060000 ENGINE AND ENGINE COOLING | 1 |
NCU-2023060005
Dec 11, 2023
110000 ELECTRICAL SYSTEM
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (??A?A?MY??A?A?) 2009-2012 GL-Class, ML-Class, R-Class, and S-Class (164/166, 251, 221 platforms) vehicles, the coding for the
NCU-2023060005
Dec 11, 2023
060000 ENGINE AND ENGINE COOLING
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (??A?A?MY??A?A?) 2009-2012 GL-Class, ML-Class, R-Class, and S-Class (164/166, 251, 221 platforms) vehicles, the coding for the
LI91.18-P-077075
Dec 4, 2023
220000 SEATS
Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.g. seat bel
NCU to Dealershi
Jan 6, 2021
160000 STRUCTURE
To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the ?590 Mar
NCU - HVAC Warra
May 21, 2020
350000 EQUIPMENT
To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type
LI82.20-P-070189
Jan 14, 2020
330000 INTERIOR LIGHTING
Retrofitted front door exit lamps with logo projection flicker
LI82.20-P-070189
Jan 14, 2020
162300 STRUCTURE:BODY:DOOR
Retrofitted front door exit lamps with logo projection flicker
LI8330P0496447
Nov 15, 2016
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
No cooling output, fault code 9006 stored in air conditioning control unit.
LI82.10-P-064172
May 31, 2016
121000 EXTERIOR LIGHTING:HEADLIGHTS
Headlamp lights up sporadically
TakataRecall
Feb 26, 2016
140000 AIR BAGS
Additional information around the recent recall announcement affecting approximately 705,983 Mercedes-Benz passenger vehicles involving Takata driver-side airbags containing PSDl-5 type inflators
LI91.22-P-059988
Oct 14, 2014
221600 SEATS:FRONT ASSEMBLY:POWER ADJUST
2nd seat row Power Easy Entry function impairment of backrest folding
LI91.22-P-059388
Jul 12, 2014
220000 SEATS
Electric motor for the folding rear backrest of the 3rd seat row is inoperative or makes noises during adjustment
LI91.12-P-059378
Jul 9, 2014
220000 SEATS
The release loop of the Easy Entry seat in the 2nd seat row is awkward to operate as it is difficult to access
LI46-35P059241
Jun 20, 2014
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
XENTRY (MERCEDES): AFTER ENGINE HAS STARTED, SEVERAL ISSUES OCCURS, AN ACOUSTIC WARNING SOUNDS IS HEARD, THE INSTRUMENT CLUSTER DISPLAYS WARNING MESSAGE POWER STEERING MALFUNCTION, SERVICE REQUIRED. STEERING SYSTEM IS SLUGGISH. MODEL 117
LI46-35P059241
Jun 20, 2014
010000 STEERING
XENTRY (MERCEDES): AFTER ENGINE HAS STARTED, SEVERAL ISSUES OCCURS, AN ACOUSTIC WARNING SOUNDS IS HEARD, THE INSTRUMENT CLUSTER DISPLAYS WARNING MESSAGE POWER STEERING MALFUNCTION, SERVICE REQUIRED. STEERING SYSTEM IS SLUGGISH. MODEL 117
LI01.30-P-058630
Mar 21, 2014
110000 ELECTRICAL SYSTEM
Minor leaks at the oil duct of the left or right cylinder head of engines 157, 276 and 278. 1. Left cylinder head: Oil passage plug hole on left beside mechanical vacuum pump. 2. Right cylinder head: Oil passage plug hole below high-press
LI01.30-P-058630
Mar 21, 2014
070000 FUEL SYSTEM, GASOLINE
Minor leaks at the oil duct of the left or right cylinder head of engines 157, 276 and 278. 1. Left cylinder head: Oil passage plug hole on left beside mechanical vacuum pump. 2. Right cylinder head: Oil passage plug hole below high-press
LI30.30-P-055823
Feb 11, 2014
270000 LANE DEPARTURE
Collision Prevention Assist (CPA) may warn for no obvious reason (optical and/or acoustic warning message).
LI30.30-P-055823
Feb 11, 2014
118000 ELECTRICAL SYSTEM:SOFTWARE
Collision Prevention Assist (CPA) may warn for no obvious reason (optical and/or acoustic warning message).
C1A140101
Feb 11, 2014
353000 EQUIPMENT:ELECTRICAL
This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon
C1A140101
Feb 7, 2014
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
GI88.40-P-057430
Feb 3, 2014
350000 EQUIPMENT
Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
S-SC- 2013090008
Feb 1, 2014
110000 ELECTRICAL SYSTEM
This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the mbrace software does not correspond to current production configuration. An authorized Mercedes-Benz deal
LI27.20-P-055758
Jul 30, 2013
100000 POWER TRAIN
FC 2783 (Friction power of torque converter lockup clutch is too high) or FC 0741 (Actuation of torque converter lockup clutch not possible) stored in transmission control unit. One possible additional customer complaint could be "poor acce
LI82.95-P-056655
Jul 12, 2013
110000 ELECTRICAL SYSTEM
Customer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
LI82.85-P-055695
Jul 8, 2013
110000 ELECTRICAL SYSTEM
The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
LI47.20-P-054958
Jul 1, 2013
070000 FUEL SYSTEM, GASOLINE
Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
MERCEDES-BENZ GL350 — All Years Overview
Complete safety history for the MERCEDES-BENZ GL350 across all model years (2009–2017).
24
Total Recalls
103
Total Complaints
0
Investigations
2
Reported Crashes
4
Reported Fires
0
Reported Deaths