NHTSA Campaign 19V787000
COMMUNICATION
Issued by Mercedes-Benz USA, LLC. · Reported Nov 1, 2019 · 24,226 vehicles affected
What's wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Vehicles affected by this recall
| Make | Model | Year | Units |
|---|---|---|---|
| MERCEDES BENZ | B-CLASS ELECTRIC | 2014 | 24,226 |
| MERCEDES BENZ | B-CLASS ELECTRIC | 2015 | 24,226 |
| MERCEDES-BENZ | AMG C63 | 2013 | 24,226 |
| MERCEDES-BENZ | AMG C63 | 2014 | 24,226 |
| MERCEDES-BENZ | AMG C63 | 2015 | 24,226 |
| MERCEDES-BENZ | AMG C63 | 2016 | 24,226 |
| MERCEDES-BENZ | AMG C63S | 2015 | 24,226 |
| MERCEDES-BENZ | AMG C63S | 2016 | 24,226 |
| MERCEDES-BENZ | AMG CLA45 | 2014 | 24,226 |
| MERCEDES-BENZ | AMG CLA45 | 2015 | 24,226 |
| MERCEDES-BENZ | AMG CLA45 | 2016 | 24,226 |
| MERCEDES-BENZ | AMG E63S | 2013 | 24,226 |
| MERCEDES-BENZ | AMG E63S | 2014 | 24,226 |
| MERCEDES-BENZ | AMG E63S | 2015 | 24,226 |
| MERCEDES-BENZ | AMG G65 | 2016 | 24,226 |
| MERCEDES-BENZ | AMG GLA45 | 2015 | 24,226 |
| MERCEDES-BENZ | AMG GLA45 | 2016 | 24,226 |
| MERCEDES-BENZ | AMG GLE63 | 2016 | 24,226 |
| MERCEDES-BENZ | AMG GLS63 | 2017 | 24,226 |
| MERCEDES-BENZ | AMG GT | 2017 | 24,226 |
| MERCEDES-BENZ | AMG GT S | 2016 | 24,226 |
| MERCEDES-BENZ | AMG GT S | 2017 | 24,226 |
| MERCEDES-BENZ | AMG ML63 | 2013 | 24,226 |
| MERCEDES-BENZ | AMG ML63 | 2014 | 24,226 |
| MERCEDES-BENZ | AMG ML63 | 2015 | 24,226 |
| MERCEDES-BENZ | AMG S65 | 2015 | 24,226 |
| MERCEDES-BENZ | AMG S65 | 2016 | 24,226 |
| MERCEDES-BENZ | AMG SL63 | 2016 | 24,226 |
| MERCEDES-BENZ | AMG SLK55 | 2013 | 24,226 |
| MERCEDES-BENZ | AMG SLK55 | 2015 | 24,226 |
| MERCEDES-BENZ | B 250E | 2014 | 24,226 |
| MERCEDES-BENZ | B 250E | 2015 | 24,226 |
| MERCEDES-BENZ | B 250E | 2016 | 24,226 |
| MERCEDES-BENZ | B-CLASS ELECTRIC | 2014 | 24,226 |
| MERCEDES-BENZ | B-CLASS ELECTRIC | 2015 | 24,226 |
| MERCEDES-BENZ | C250 | 2013 | 24,226 |
| MERCEDES-BENZ | C250 | 2014 | 24,226 |
| MERCEDES-BENZ | C250 | 2015 | 24,226 |
| MERCEDES-BENZ | C300 | 2013 | 24,226 |
| MERCEDES-BENZ | C300 | 2014 | 24,226 |
| MERCEDES-BENZ | C300 | 2015 | 24,226 |
| MERCEDES-BENZ | C300 | 2016 | 24,226 |
| MERCEDES-BENZ | C300 | 2017 | 24,226 |
| MERCEDES-BENZ | C350 | 2013 | 24,226 |
| MERCEDES-BENZ | C350 | 2014 | 24,226 |
| MERCEDES-BENZ | C350 | 2015 | 24,226 |
| MERCEDES-BENZ | C350E | 2016 | 24,226 |
| MERCEDES-BENZ | C400 | 2015 | 24,226 |
| MERCEDES-BENZ | C450 | 2016 | 24,226 |
| MERCEDES-BENZ | C63S AMG | 2017 | 24,226 |
| MERCEDES-BENZ | CLA250 | 2014 | 24,226 |
| MERCEDES-BENZ | CLA250 | 2015 | 24,226 |
| MERCEDES-BENZ | CLA250 | 2016 | 24,226 |
| MERCEDES-BENZ | CLS 400 | 2016 | 24,226 |
| MERCEDES-BENZ | CLS 550 | 2016 | 24,226 |
| MERCEDES-BENZ | CLS 63S | 2016 | 24,226 |
| MERCEDES-BENZ | CLS400 | 2015 | 24,226 |
| MERCEDES-BENZ | CLS550 | 2013 | 24,226 |
| MERCEDES-BENZ | CLS550 | 2014 | 24,226 |
| MERCEDES-BENZ | CLS550 | 2015 | 24,226 |
| MERCEDES-BENZ | CLS63 | 2013 | 24,226 |
| MERCEDES-BENZ | CLS63 | 2014 | 24,226 |
| MERCEDES-BENZ | CLS63S | 2014 | 24,226 |
| MERCEDES-BENZ | CLS63S | 2015 | 24,226 |
| MERCEDES-BENZ | E250 | 2014 | 24,226 |
| MERCEDES-BENZ | E250 | 2015 | 24,226 |
| MERCEDES-BENZ | E250 | 2016 | 24,226 |
| MERCEDES-BENZ | E350 | 2013 | 24,226 |
| MERCEDES-BENZ | E350 | 2014 | 24,226 |
| MERCEDES-BENZ | E350 | 2015 | 24,226 |
| MERCEDES-BENZ | E350 | 2016 | 24,226 |
| MERCEDES-BENZ | E400 | 2015 | 24,226 |
| MERCEDES-BENZ | E400 | 2016 | 24,226 |
| MERCEDES-BENZ | E400 HYBRID | 2013 | 24,226 |
| MERCEDES-BENZ | E400 HYBRID | 2014 | 24,226 |
| MERCEDES-BENZ | E400 HYBRID | 2015 | 24,226 |
| MERCEDES-BENZ | E550 | 2013 | 24,226 |
| MERCEDES-BENZ | E550 | 2014 | 24,226 |
| MERCEDES-BENZ | E550 | 2015 | 24,226 |
| MERCEDES-BENZ | E550 | 2016 | 24,226 |
| MERCEDES-BENZ | E63 | 2013 | 24,226 |
| MERCEDES-BENZ | E63 | 2014 | 24,226 |
| MERCEDES-BENZ | E63 | 2015 | 24,226 |
| MERCEDES-BENZ | E63 | 2016 | 24,226 |
| MERCEDES-BENZ | G550 | 2013 | 24,226 |
| MERCEDES-BENZ | G550 | 2014 | 24,226 |
| MERCEDES-BENZ | G550 | 2015 | 24,226 |
| MERCEDES-BENZ | G550 | 2016 | 24,226 |
| MERCEDES-BENZ | G63 | 2013 | 24,226 |
| MERCEDES-BENZ | G63 | 2014 | 24,226 |
| MERCEDES-BENZ | G63 | 2015 | 24,226 |
| MERCEDES-BENZ | G63 | 2016 | 24,226 |
| MERCEDES-BENZ | GL350 | 2013 | 24,226 |
| MERCEDES-BENZ | GL350 | 2014 | 24,226 |
| MERCEDES-BENZ | GL350 | 2015 | 24,226 |
| MERCEDES-BENZ | GL350 | 2016 | 24,226 |
| MERCEDES-BENZ | GL450 | 2013 | 24,226 |
| MERCEDES-BENZ | GL450 | 2014 | 24,226 |
| MERCEDES-BENZ | GL450 | 2015 | 24,226 |
| MERCEDES-BENZ | GL450 | 2016 | 24,226 |
| MERCEDES-BENZ | GL550 | 2013 | 24,226 |
| MERCEDES-BENZ | GL550 | 2014 | 24,226 |
| MERCEDES-BENZ | GL550 | 2015 | 24,226 |
| MERCEDES-BENZ | GL550 | 2016 | 24,226 |
| MERCEDES-BENZ | GL63 | 2013 | 24,226 |
| MERCEDES-BENZ | GL63 | 2014 | 24,226 |
| MERCEDES-BENZ | GL63 | 2015 | 24,226 |
| MERCEDES-BENZ | GL63 | 2016 | 24,226 |
| MERCEDES-BENZ | GLA 250 | 2015 | 24,226 |
| MERCEDES-BENZ | GLA 250 | 2016 | 24,226 |
| MERCEDES-BENZ | GLC300 | 2016 | 24,226 |
| MERCEDES-BENZ | GLE300D | 2016 | 24,226 |
| MERCEDES-BENZ | GLE350 | 2016 | 24,226 |
| MERCEDES-BENZ | GLE400 | 2016 | 24,226 |
| MERCEDES-BENZ | GLE450 | 2016 | 24,226 |
| MERCEDES-BENZ | GLE550E | 2016 | 24,226 |
| MERCEDES-BENZ | GLE63S | 2016 | 24,226 |
| MERCEDES-BENZ | GLK250 | 2013 | 24,226 |
| MERCEDES-BENZ | GLK250 | 2014 | 24,226 |
| MERCEDES-BENZ | GLK250 | 2015 | 24,226 |
| MERCEDES-BENZ | GLK350 | 2013 | 24,226 |
| MERCEDES-BENZ | GLK350 | 2014 | 24,226 |
| MERCEDES-BENZ | GLK350 | 2015 | 24,226 |
| MERCEDES-BENZ | GLS450 | 2017 | 24,226 |
| MERCEDES-BENZ | GLS550 | 2017 | 24,226 |
| MERCEDES-BENZ | ML250 | 2015 | 24,226 |
| MERCEDES-BENZ | ML350 | 2013 | 24,226 |
| MERCEDES-BENZ | ML350 | 2014 | 24,226 |
| MERCEDES-BENZ | ML350 | 2015 | 24,226 |
| MERCEDES-BENZ | ML400 | 2015 | 24,226 |
| MERCEDES-BENZ | ML550 | 2013 | 24,226 |
| MERCEDES-BENZ | ML550 | 2014 | 24,226 |
| MERCEDES-BENZ | S550 | 2014 | 24,226 |
| MERCEDES-BENZ | S550 | 2015 | 24,226 |
| MERCEDES-BENZ | S550 | 2016 | 24,226 |
| MERCEDES-BENZ | S550 | 2017 | 24,226 |
| MERCEDES-BENZ | S550 4MATIC | 2015 | 24,226 |
| MERCEDES-BENZ | S550 4MATIC | 2016 | 24,226 |
| MERCEDES-BENZ | S550E | 2015 | 24,226 |
| MERCEDES-BENZ | S600 | 2015 | 24,226 |
| MERCEDES-BENZ | S600 | 2016 | 24,226 |
| MERCEDES-BENZ | S63 | 2014 | 24,226 |
| MERCEDES-BENZ | S63 | 2015 | 24,226 |
| MERCEDES-BENZ | S63 | 2016 | 24,226 |
| MERCEDES-BENZ | S63 | 2017 | 24,226 |
| MERCEDES-BENZ | SL400 | 2015 | 24,226 |
| MERCEDES-BENZ | SL400 | 2016 | 24,226 |
| MERCEDES-BENZ | SL550 | 2013 | 24,226 |
| MERCEDES-BENZ | SL550 | 2014 | 24,226 |
| MERCEDES-BENZ | SL550 | 2015 | 24,226 |
| MERCEDES-BENZ | SL550 | 2016 | 24,226 |
| MERCEDES-BENZ | SL63 | 2013 | 24,226 |
| MERCEDES-BENZ | SL63 | 2014 | 24,226 |
| MERCEDES-BENZ | SL63 | 2015 | 24,226 |
| MERCEDES-BENZ | SL65 | 2013 | 24,226 |
| MERCEDES-BENZ | SL65 | 2014 | 24,226 |
| MERCEDES-BENZ | SL65 | 2015 | 24,226 |
| MERCEDES-BENZ | SLK250 | 2013 | 24,226 |
| MERCEDES-BENZ | SLK250 | 2014 | 24,226 |
| MERCEDES-BENZ | SLK250 | 2015 | 24,226 |
| MERCEDES-BENZ | SLK300 | 2016 | 24,226 |
| MERCEDES-BENZ | SLK350 | 2013 | 24,226 |
| MERCEDES-BENZ | SLK350 | 2014 | 24,226 |
| MERCEDES-BENZ | SLK350 | 2015 | 24,226 |
| MERCEDES-BENZ | SLK350 | 2016 | 24,226 |
| MERCEDES-BENZ | SLK55 | 2014 | 24,226 |
| MERCEDES-BENZ | SLK55 AMG | 2016 | 24,226 |
Source: NHTSA Campaign 19V787000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.