2021 FORD MUSTANG MACH E

13 recalls, 666 complaints - 353 TSBs

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2023 Mustang Mach E vehicles. The rear differential pinion shaft may fracture.

Consequence

Differential pinion shaft fracture may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.

Remedy

Dealers will repair or replace the rear differential assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 13, 2026. Additional letters will be sent once the remedy is available, anticipated in late December 2026. Owners may contact Ford custom... Read more

42,784 vehicles affected

Manufacturer: Ford Motor Company

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Defect Description

Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles that were repaired incorrectly under recall 24V777. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assis... Read more

Consequence

A loss of power brake assist can increase the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

Remedy

Dealers will update the ABS calibration software, free of charge. Owner notification letters were mailed September 18, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S81.

8 vehicles affected

Manufacturer: Ford Motor Company

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release ha... Read more

Consequence

The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy

Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 202... Read more

197,432 vehicles affected

Manufacturer: Ford Motor Company

BACK OVER PREVENTION:SOFTWARE

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicle... Read more

Consequence

A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy

The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety... Read more

1,076,138 vehicles affected

Manufacturer: Ford Motor Company

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.

Consequence

An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.

Remedy

Dealers will update the on-board software, free of charge. Owner notification letters were mailed April 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S14.

626 vehicles affected

Manufacturer: Ford Motor Company

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Defect Description

Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.

Consequence

A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

Remedy

Dealers will update the ABS calibration, free of charge. Owner notification letters were mailed November 5, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S65.

50 vehicles affected

Manufacturer: Ford Motor Company

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.

Consequence

An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.

Remedy

Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired ... Read more

34,762 vehicles affected

Manufacturer: Ford Motor Company

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.

Consequence

An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.

Remedy

Dealers will update the on-board software, free of charge. Owner notification letters were mailed on July 8, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S41.

48,924 vehicles affected

Manufacturer: Ford Motor Company

VEHICLE SPEED CONTROL

Defect Description

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.

Consequence

Unintended acceleration, unintended deceleration, or a loss of drive power increases the risk of a crash.

Remedy

The PCM software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 9, 2022. Owners may contact Ford customer service at 1-800-436-7332. Ford's number for this recall is 22S29.

464 vehicles affected

Manufacturer: Ford Motor Company

SEAT BELTS:REAR/OTHER:ANCHORAGE

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208,... Read more

Consequence

Improperly attached seat belts may not adequately restrain an occupant in a crash, increasing the risk of injury.

Remedy

Dealers will repair the rear seat belt buckle attachments, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C36.

2,622 vehicles affected

Manufacturer: Ford Motor Company

VISIBILITY:WINDSHIELD

Defect Description

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshiel... Read more

Consequence

A windshield that separates from a vehicle during a crash can increase the risk of injury.

Remedy

Dealers will remove and reinstall the windshield, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C22.

17,692 vehicles affected

Manufacturer: Ford Motor Company

VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY

Defect Description

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.

Consequence

A roof panel that separates from a vehicle can become a road hazard, increasing the risk of a crash or injury.

Remedy

Dealers will apply additional urethane adhesive, free of charge. Owner notification letters were mailed October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S42.

13,544 vehicles affected

Manufacturer: Ford Motor Company

STRUCTURE:FRAME AND MEMBERS

Defect Description

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.

Consequence

Loose subframe bolts may reduce the vehicle's performance in a crash, increasing the risk of injury.

Remedy

Ford will notify owners, and dealers will inspect the front subframe bolts and tighten them as necessary, free of charge. The recall began April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S09.

1,258 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

666 total complaints 33 crashes 12 fires 23 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	109
ENGINE	78
UNKNOWN OR OTHER	74
POWER TRAIN	67
SERVICE BRAKES	46
FUEL/PROPULSION SYSTEM	44
STEERING	30
FORWARD COLLISION AVOIDANCE: WARNINGS	22
VEHICLE SPEED CONTROL	21
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	16

Incident date: Jun 15, 2026

My 2021 Ford Mustang Mach-E (142,009 miles) intermittently fails to accept a charge at public DC fast-charging stations. My husband relies on these stations because our home electrical panel cannot support a home EV charger, and he uses this vehicle daily for his work in commercial real estate, ofte... Read more

Incident date: Jul 15, 2026

This is the information from the Ford dealership that was looking at my vehicle, but did not complete the repair: "Verified customer concern. During diagnosis, the following on-demand DCs were retrieved from the BECM: POAA1:00, POAA4:00, and P0563:00. Following TSB 25- 2247, a High Current Fuse Box... Read more

Incident date: Aug 7, 2026

My 2021 Ford Mustang Mach-E suffered a total loss of motive power on the road, throwing code P0D10:00:AF for a stuck-open high-voltage contactor. This is the exact failure mode of Safety Recall 23S56. Ford is refusing to cover the repair because my VIN was omitted from the database and the vehicle i... Read more

Incident date: Aug 5, 2026

The vehicle experienced repeated braking system failures that caused the front brakes to lock up while driving, overheat, and begin smoking. The front brake calipers, rotors, and pads were replaced multiple times,not lasting more than 3weeks before failing again. the problem continued to occur. The... Read more

Incident date: Apr 21, 2026

I am exiting the freeway, and the far two right lanes both exit. I’m in the inner exiting lane, and I signal to take the exit. There’s a car to my right, exiting at the same time. As I’m taking the exit, my Gravity Grand Touring seemingly thinks I’m going to turn into the other car exiting n... Read more

Incident date: Aug 5, 2026

Faulty Clockspring Diagnosed by independent dealer. The occupant restraint system came on my dash about a 2 weeks ago without any warning. The clockspring controls the airbags and puts me and my family at risk for injury.The code reads: Driver Airbag Squib 2 circuit open

Incident date: Aug 6, 2026

Reflectors on low beam headlights have completely failed. Provides almost no illumination and is very dangerous to drive at night. Changing bulbs, cleaning outer lens makes no difference, the entire housing needs to be replaced.

Incident date: Aug 6, 2026

The contact’s son owns a 2016 Ford F-150. The contact stated that while driving approximately 70 MPH, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the f... Read more

Incident date: Jul 22, 2026

My 2021 Subaru Outback suffered a failure of the Oil Control Valve (OCV), a sealed Subaru component with no maintenance interval, no inspection procedure, and no preventative service. This failure allowed engine oil to migrate into multiple wiring harnesses and modules, causing extensive electrical ... Read more

Incident date: Jul 22, 2026

The contact owns a 2023 Jeep Wagoneer. The contact stated that the vehicle intermittently went into park(P) and turned off while merging into traffic with the message "Stop/Start Required" displayed. The vehicle also shut off unexpectedly while idling in park(P). The contact was forced to restart th... Read more

Incident date: Jul 3, 2026

The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while the vehicle was parked, the contact attempted to shift the into reverse and the gear shifter failed to respond as needed. An independent mechanic was contacted. The vehicle was taken to the independent mechanic and was diagno... Read more

Incident date: Jul 3, 2026

My car experienced a failing brake actuator/accumulator. The first sign was the ABS and break lights accompanied by a whoosing sound. The issue causes intermittent system wide break failure and renders the car undriveable. Toyota had an extended warranty for this issue but that offer was closed by t... Read more

Incident date: Jul 3, 2026

The contact owns a 2023 Vinfast VF8. The contact stated that while reversing into a parking lot, the vehicle unintendedly accelerated. The contact stated that while reversing, there was no warning light illuminated or safety features activated, causing the vehicle to crash into two other vehicles. T... Read more

Crash

Incident date: Jul 3, 2026

The steering wheel is jerking or sticking and now it is making a clicking noise when slightly going left or coming back from the left. After reading on line there is a lot of the same problem going on with others. It ended up the Steering Gearbox and from your site 5 out of 5 things has been recalle... Read more

Incident date: Jun 22, 2026

Back up Camera has a recall and there has not been a fix for over 3 months. The back up camera shows a black screen

Incident date: Jun 22, 2026

Back up Camera has a recall and there has not been a fix for over 3 months. The back up camera shows a black screen

Incident date: Jun 22, 2026

The engine block cracked and leaked coolant, causing sputtering and misfiring. It has been reported to the NHTSA that Ford is refusing to fix our car.

Incident date: Jun 12, 2024

While driving, the vehicle suddenly began handling abnormally. In response, we safely pulled over as quickly as possible. Before we could fully stop, the wheel catastrophically failed. The rim cracked around the entire circumference, the tire completely separated from the vehicle, and the vehicle lo... Read more

Crash

Incident date: Jun 12, 2024

Crash

Incident date: Jun 12, 2024

Purchased the vehicle from a local dealership with 80k miles. Less than 5 months later, we’re being told that we need a new engine due to coolant leaking into to the engine.

Incident date: Sep 5, 2023

The contact's girlfriend owns a 2024 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently swerved from side to side. The message “Consider Taking A Break” was displayed and the Driver Attention Warning (DAW) warning light was illuminated. Add... Read more

Incident date: Sep 5, 2023

I was driving and all of a sudden engine and transmission failed many lights appeared on the dashboard brakes were not braking, the truck started to lose power and making weird noises.

Incident date: Apr 20, 2026

I bought my 2018 Toyota CHR back in November from a Mitsubishi dealership. When I first test drove it, it was making a weird whining noise, I was told it was the bearing and that they will fix it before I pick the vehicle up. They kept the car for several days to repair it and inspect it. A few days... Read more

Incident date: Apr 20, 2026

Steering wheel feels sticky when making slight adjustments to the left or right, causing me to have to overcorrect to shift.

Incident date: Apr 20, 2026

The contact stated that the vehicle stalled, the engine did not start, multiple warning lights illuminated. The vehicle was able to restart. The vehicle had an issue previously with loud noises and slow acceleration and the vehicle taken to an independent mechanic and was diagnosed with a high pre... Read more

Incident date: Apr 21, 2026

There’s a known recall. “2021 Mach-E models produced between Feb 24, 2020, and July 18, 2021, are at risk of the glass panels detaching or leaking.” But my car, a 2021 model, isn’t on the list. I just discovered that my headliner is stained and there’s a leak.

Incident date: Apr 21, 2026

Incident date: Aug 24, 2022

I was going down the highway and enable cruise control, the car fell like RPM dropped then suddenly jolted back. Also when driving it feels like the transmission isnt proper and yoy can feel it be shotty. I've asked the dealer and they said "this is normal the camera may see a bump and cause it to s... Read more

Incident date: Aug 24, 2022

I just had a recall repair for my ABS system which was electrical done to my 2019 jeep grand Cherokee. I drove off the lot with it but the next day it wouldn't start, I called the dealership back for an inspection but they stated I would have to pay for a diagnostic. I stated the code that came up w... Read more

Incident date: Aug 24, 2022

Vehicle has an "Engine Hot" warning and coolant loss, which creates a safety risk of stalling in traffic.

Incident date: Feb 26, 2026

Recently purchased the truck an warning light of low beam headlight out keeps coming on, but light is working fine, also horn and left controls on steering wheel dont work. Found There was a recall 15V459000 dealer said was completed in 2015 so is no longer warranty but the issue is happening now an... Read more

Incident date: Feb 26, 2026

Incident 1: While driving my 2024 Mazda CX-90 PHEV at low-to-moderate speed, the vehicle suddenly and completely locked up without any driver input. There was no gradual slowing or normal braking behavior. Instead, the vehicle went immediately from moving to an abrupt, forceful stop, as if maximum b... Read more

Incident date: Feb 26, 2026

Incident date: Mar 21, 2026

I am filing a safety complaint regarding a progressive engine defect. Beginning as early as 2019 (approximately 84,000 miles), I repeatedly reported excessive oil consumption and related engine concerns to authorized Audi dealerships. These complaints continued over several years. At no point was I... Read more

Incident date: Mar 21, 2026

Multiple times I have been driving at a safe speed with no other vehicles or people around and the dashboard will beep and light up brake! Brake!

Incident date: Feb 19, 2026

VIN: [XXX] Previous Report: XXX.. This a report of a continuing problem with my vehicle. The engine randomly shuts down endangering both myself and my passengers who are often my [XXX] and [XXX] grandchildren . No warning lamps. the car both stumbles and stops while driving and at stop sig... Read more

Incident date: Feb 19, 2026

The "incident" is not a fault or flaw of my car in any way, but rather is caused by the auto industry's general shift to LED/HID headlights. In my opinion, they make driving unsafe for external observers because they are too bright and create a lot of glare, so that keeping my eyes focused and perc... Read more

Incident date: Dec 3, 2025

Known problem of oil consumption . 1 week used 3 quarts . Wife driving down road oil light. Engine light seconds later engine seized at 55mph.lucky to drift off road.

Incident date: Dec 3, 2025

This vehicle underwent an ICCU failure. I heard a pop from the back seat and my vehicle went into a "turtle mode" and had an electrical system warning. Resulted in a tow back from the grand canyon all the way to Phoenix, AZ. This left my girlfriend and I stranded, and caused unnecessary anxiety and ... Read more

Incident date: Dec 3, 2025

I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengage... Read more

Incident date: Jan 24, 2026

High-voltage battery system failure causing complete loss of propulsion. Vehicle entered "turtle mode" (reduced power warning) at 25% charge, then became completely immobile — unable to move even on flat surface. This has occurred multiple times. Charging system displays "fully charged" within one... Read more

Incident date: Dec 17, 2025

The contact owns a 2020 Chevrolet Silverado 1500. While driving at an undisclosed speed, the brakes failed to engage while the brake pedal was depressed. The message "Service Brake Assist" was displayed on the instrument panel. The contact researched and became aware of an unknown recall; however, t... Read more

Incident date: Dec 17, 2025

Hello. I started hearing this noise on my car, it was distracting and found it that it only happens when my headlight is turned on. I believe that the headlight leveling motor went out, I have an appointment for next week to have it checked, but the more i reach out to others Mazda drivers, the more... Read more

Incident date: Sep 12, 2025

We have had a suspension clunk since we bought this in April 2025. Something is loose in the right rear. They have replace the right and left rear shock mount, the right rear shock and it still persists. There is a clunk or grabbing noise when the brakes are applied as it almost comes to a stop, i... Read more

Incident date: Nov 1, 2025

I recently had recall work done. I picked the vehicle up on December 23, 2025, and the vehicle is not charging properly or driving well. When plugged into the level 2 charger it took 10 plus hours to charge when it used to take 2.5 hours to charge. The vehicle is also not driving well now. As so... Read more

Incident date: Nov 1, 2025

Power folding seats do not stop when met with an obstruction. Occupant exiting the 3rd row of the vehicle was squished between the 2nd row seat and door frame of vehicle while trying to exit and it was very painful. When tested at the dealership, they confirmed that, even if excessive force is appli... Read more

1 injured

Incident date: Nov 1, 2025

I had to retrieve something from the back of my Hyundai Tucson Hybrid SUV, opened the back door. I retrieved several items and placed them in a safe area. Got back into my vehicle and proceeded to drive into my garage (with the rear door fully open). Next thing I heard was my Tucson crashing into my... Read more

Incident date: Dec 18, 2025

I was driving South on interstate 55 near Arnold Missouri in adaptive cruise control mode at approximately 65 mph when the car braked suddenly and came to a complete stop on the interstate. Car would not go forward after stopping. Turned the car off and restarted and the car now would drive normal... Read more

Showing 50 of 666 complaints.

Technical Service Bulletins, 2021 FORD MUSTANG MACH E

353 manufacturer communications from 236 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	108
350000 EQUIPMENT	51
280100 BACK OVER PREVENTION:SOFTWARE	21
118000 ELECTRICAL SYSTEM:SOFTWARE	16
100000 POWER TRAIN	14
980000 UNKNOWN OR OTHER	11
356000 EQUIPMENT ADAPTIVE/MOBILITY	11
353000 EQUIPMENT:ELECTRICAL	8

980000 UNKNOWN OR OTHER

Some 2021-2023 Mustang Mach-E vehicles may exhibit a "1 Pedal Drive Fault - Press Brake Pedal To Reduce Speed" warning message displayed in the instrument panel cluster (IPC) after a recent powertrain software update was received. A diagnos

110000 ELECTRICAL SYSTEM

Quality Improvements include: - Allows the user to open any vehicle door if the phone is within 6m of the vehicle. - Improves the success rate for the Passive Entry feature. - Allows persons to enter the vehicle independent of which side

110000 ELECTRICAL SYSTEM

Quality improvements include: -22, 23 and 21 MYs: Fix the infrequent random audio noises and improve the audio quality of the vehicle. -23.5 MY may lose audio on rear left woofer/tweeter (Channel 1)

980000 UNKNOWN OR OTHER

Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or la

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and <Drive Mode Not Available> message displays in the center display screen with or without Diagnostic Trouble Code (DTC) U0253 stored in the ABS mod

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

110000 ELECTRICAL SYSTEM

Software Update 24-OTA 24-PU0121-FTDI-FX for 2021- 2022 MY Mach E vehicles is now available. Quality Improvements include: - Add electrical back drive functionality to the latch as a robustness improvement - FordPass will remember las

350000 EQUIPMENT

Some 2021-2023 Mustang Mach-E vehicles may exhibit a wind noise from the exterior mirror/A-pillar area when driving at or above 64 km/h (40 mph). This may be due to poor sealing of the lower mirror foam and the glass top run foam.. S

160000 STRUCTURE

110000 ELECTRICAL SYSTEM

Harvest Program 23H06 Certain 2021-2023 Model Year Mustang Mach-E and 2022-2023 Transit Battery Electric Vehicle (BEV) High Voltage Battery Module Replacement Owner letter added. Other documents submitted 02/01/24

280100 BACK OVER PREVENTION:SOFTWARE

This article supersedes TSB 23-2399 to update the vehicle lines affected. 2021-2023 Mustang Mach-E and 2023 e-Transit vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 charge

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

Some 2021-2024 Mustang Mach-E, 2022-2024 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direc

100000 POWER TRAIN

This article supersedes 22-2253 to update the parts list. Some 2021 Mustang Mach-E vehicles built on or before 05-Oct-2021 may exhibit a clunk/knock noise from the rear of the vehicle when accelerating or braking in forward or reverse. This

110000 ELECTRICAL SYSTEM

Some 2023 Escape vehicles equipped with a head up display (HUD) built on or before 16-Oct-2023 may exhibit a condition where the speed limit sign indicator is not displayed in the HUD. This may be due to the software installed in the HUD mo

110000 ELECTRICAL SYSTEM

This article supersedes TSB 23-2348 to update the model year affected, the production clean date and parts list. Some 2021-2022 Mustang Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MI

110000 ELECTRICAL SYSTEM

Software Update FPU 23-PU1113-UNX-DC for 2021-2023 MY Mach E vehicles is now available. Quality Improvements include: - Restores TCU module DID vehicle specific configuration which were set to default values in previous OTA update.

350000 EQUIPMENT

Some 2021-2023 Mustang Mach-E vehicles built on or before 04-Dec-2023 may exhibit a wind noise from the exterior mirrors/A-pillar area when driving at or above 40 mph (64 km/h). This may be due to poor sealing of the lower mirror foam and t

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

110000 ELECTRICAL SYSTEM

Certain 2021-2023 Model Year Mustang Mach-E and 2022-2023 Transit Battery Electric Vehicle (BEV) High Voltage Battery Module Replacement

280100 BACK OVER PREVENTION:SOFTWARE

Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and Drive Mode Not Available message displays in the center display screen with or without diagnostic trouble code (DTC) U0253 stored in the anti

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E vehicles built on or before 24-Jun-2023 may exhibit a condition where the high voltage battery slow charging or does not charge while using a level 1 or level 2 electric vehicle supply equipment (EVSE) after an

280000 BACK OVER PREVENTION

Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not

119430 ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ONBOARD (OBCM)

Some 2021-2023 Mustang Mach-E, 2022-2023 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direc

118910 ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE

Software Update SU7 P1 for 2021- 2023 MY Mach E vehicles is now available. Quality improvements include: - Reduces erroneous BLIS warning 21 MY: - Increases availability of BlueCruise. Ignition reset will not be necessary to reengage

980000 UNKNOWN OR OTHER

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

110000 ELECTRICAL SYSTEM

This article supersedes TSB 23-2326 to remove a DTC from the Issue and Action. Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) indic

118000 ELECTRICAL SYSTEM:SOFTWARE

Some 2021-2022 Mach-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. This may be due to the software in the SYNC module (APIM). To correct the cond

350000 EQUIPMENT

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

Some 2021-2023 Mach-E vehicles built on or before 29-May-2023 may experience an alarm activation even after the motion sensor function has been disabled through the pop-up menu at ignition off. This may be due to the software in the SYNC mo

350000 EQUIPMENT

This article supersedes TSB 21-2307 to update the Service Procedure. Some 2021-2023 Mustang Mach-E vehicles built on or before 29-Sep-2023 may experience a water leak into the liftgate. This may be due to water intruding past the seals on t

110000 ELECTRICAL SYSTEM

This article supersedes TSB 23-2257 to update the Parts List. Some 2021-2023 Mustang Mach-E vehicles built on or before 17-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E, 2022-2023 F-150 Lightning/e-Transit vehicles may exhibit a concern where the vehicle is unable to achieve 100 percent state of charge immediately after high voltage (HV) battery module balancing and replacemen

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Update SU6 P3 for 2021-2023 MACH E vehicles is now available. Quality Improvements include: - Enable electric return of hood latch release actuator - Corrects erroneous "frunk service required" warning post OTA. - Corrects alar

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

350000 EQUIPMENT

Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

350000 EQUIPMENT

Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

350000 EQUIPMENT

Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

350000 EQUIPMENT

Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

110000 ELECTRICAL SYSTEM

Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

110000 ELECTRICAL SYSTEM

Software Update SU6 P2 for Mach E is now available. Quality Improvments include: - Improved State of Charge accuracy during AC charging. - Updated messaging: customer is instructed to exit the vehicle when a battery hazard is detected.

110000 ELECTRICAL SYSTEM

This article supersedes TSB 22-2496 to update the Title and production clean date. Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) i

119121 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE

Customer Satisfaction Program 23B50 Certain 2021-2023 Model Year Mustang Mach-E, 2022-2023 Model Year E-Transit, and 2023 F-150 Lightning Vehicles - Charge Cord Stuck a?? Reprogram Battery Charge Control Module

980000 UNKNOWN OR OTHER

110000 ELECTRICAL SYSTEM

Some 2021-2022 Mustang Mach-E vehicles may experience an alarm activation even after the motion sensor function has been disabled through the pop-up menu at ignition off. If the customer wants to turn off the motion sensors for a key cycle,

119111 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Some 2021-2023 Mustang Mach-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle button is not present in the c

110000 ELECTRICAL SYSTEM

his article supersedes TSB 22-2446 to update the Service Procedure. Some 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may experience Frunk System Fault Service Required message displayed in the IPC after performing body contr

118310 ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE

"Software Update SU6 P1 for 2021 - 2023 Mach E is now available. Quality improvements include: -Improved ""Ask on Exit"" pop- up functionality '- Adds a ""some display features may be temporarily unavailable"" message to the SYNC scree

980000 UNKNOWN OR OTHER

110000 ELECTRICAL SYSTEM

Some 2021-2023 Ford and Lincoln vehicles may exhibit DTCs U2100 and/or U3002 stored in the cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detect

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an inability to clear diagnostic trouble codes (DTCs) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery

280100 BACK OVER PREVENTION:SOFTWARE

"Priority Update 23- PU0722-DC-CHG3 for 2021- 2022 MACH E vehicles is now available. Quality Improvements include: -Robustness actions to improve DC fast charging performance/success rate"

119110 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)

Some 2021-2022 Mustang Mach-E vehicles built on or before 17-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0A

110000 ELECTRICAL SYSTEM

280100 BACK OVER PREVENTION:SOFTWARE

Software Update 5 P2 for 2021- 2022 MACH E vehicles is now available. Quality improvements include: - Improved motion sensor on/off selection pop- up when exiting. - Selectable Drive Modes communication robustness action to prevent un

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E vehicles may exhibit an exterior charge status indicator blinking red with diagnostic trouble code (DTC) P0E5F stored in the secondary on-board diagnostic control module A (SOBDM) and the high voltage battery c

118000 ELECTRICAL SYSTEM:SOFTWARE

This article supersedes TSB 23-2168 to update the vehicle line affected. Some 2021-2022 Mustang Mach-E (non-GT) vehicles equipped with all-wheel drive (AWD) may exhibit a whine noise from the front drive unit when driving steady at speeds b

110000 ELECTRICAL SYSTEM

In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app thr

110000 ELECTRICAL SYSTEM

Some 2021-2023 Ford and Lincoln vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (D

357500 EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS

Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022

280100 BACK OVER PREVENTION:SOFTWARE

284000 BACK OVER PREVENTION: CAMERA SYSTEM

Some 2021-2023 Mustang Mach-E/F-150, 2022-2023 Expedition/Navigator and 2023 Corsair vehicles may exhibit a Driver Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver status monitor camera m

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

Certain 2021-2023 Model Year Mustang Mach-E Door Control Module Update Some of the affected vehicles may exhibit a false alarm activation and/or a warning message in the FordPass application when the doors are locked

110000 ELECTRICAL SYSTEM

Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles - Off-Board Charger Controller Module Programming Technical Information update

119430 ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ONBOARD (OBCM)

Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles - Off-Board Charger Controller Module Programming Technical Information update

119431 ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE

Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles - Off-Board Charger Controller Module Programming Technical Information update

170000 LATCHES/LOCKS/LINKAGES

Some 2021-2023 Mustang Mach-E vehicles built on or before 21-Apr-2023 may exhibit a false alarm activation and/or warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch contr

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

118000 ELECTRICAL SYSTEM:SOFTWARE

100000 POWER TRAIN

Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control m

118000 ELECTRICAL SYSTEM:SOFTWARE

110000 ELECTRICAL SYSTEM

Some 2021-2022 Mustang Mach-E vehicles built on or before 19-Aug-2022 may exhibit a condition of intermittent headlamp operation while the vehicle is off and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM).

120000 EXTERIOR LIGHTING

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical serv

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some 2021 Mustang Mach-E (Non-GT) vehicles built on or before 22-Jul-2021 may exhibit a buzz noise from the instrument panel cluster (IPC) that changes with the brightness setting. This may be due to the internal hardware in the IPC. To cor

110000 ELECTRICAL SYSTEM

Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles - Off-Board Charger Controller Module Programming Some Mustang Mach-E, and E-Transit battery electric vehicles (BEV) may experience inability to charge at c

119431 ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE

118000 ELECTRICAL SYSTEM:SOFTWARE

Some 2021 Mustang Mach-E and F-150 vehicles may fail PMI for the IPMA using the Ford Diagnosis and Repair System (FDRS) with an error stating Procedure Unsuccesful - GetFlashActionPartNumbers Unable To Obtain Flash Action Part Numbers From

118000 ELECTRICAL SYSTEM:SOFTWARE

Some 2021-2022 Mustang Mach-E vehicles equipped with all-wheel drive (AWD) may exhibit a whine noise from the front drive unit when driving steady speed between 30-40 mph (48-64 km/h) without diagnostic trouble codes (DTCs) present. This ma

110000 ELECTRICAL SYSTEM

980000 UNKNOWN OR OTHER

103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

280100 BACK OVER PREVENTION:SOFTWARE

Software Update 4 P2 for 2021- 2023 Model Year Mach E vehicles is now available. Quality improvements include: Remove Reverse Brake Assist unavailable warning Remove Beltminder Tollbooth Mode Remove incorrect frunk service now pop- u

280100 BACK OVER PREVENTION:SOFTWARE

Priority Update 23-PU0415-BLM-FX-VIS for 2021 - 2023 Mach E vehicles is now available Quality Improvements include: -Phone as a Key Passive Entry improvement

280000 BACK OVER PREVENTION

Certain 2021 Model Year Mustang Mach E Gateway Module Reprogramming In all the affected vehicles, the Gateway Module (GWM) may have lost internet connection after an OTA update. This may cause the vehicle to display a No Driver Logged mess

280000 BACK OVER PREVENTION

Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming REASON FOR THIS SUPPLEMENT Affected Vehicles: Added US population of

280100 BACK OVER PREVENTION:SOFTWARE

Some 2021-2023 Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble code (DTC) U3000:49 stored in the image processing module A (IPMA) that will not clear an

280100 BACK OVER PREVENTION:SOFTWARE

Priority Update 23-PU0407-BCDC-FX for 2021 Mach E vehicles is now available: Quality Improvements include: -Restores driver assist functionality on specific VINs that may have a configuration mismatch with the server

120000 EXTERIOR LIGHTING

Some 2021-2022 Mustang Mach-E vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal

280100 BACK OVER PREVENTION:SOFTWARE

Some 2021-2023 Mustang Mach-E, 2022-2023 F-150 Lightning vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle but

350000 EQUIPMENT

Some 2021-2023 Mustang Mach-E vehicles may experience minor damage to the high voltage battery (HVB) tray as a result of coming contact with road debris and/or other outside influences. Workshop Manual (WSM), Section 414-03A has been update

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NHTSA Safety Investigations, FORD MUSTANG MACH E

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

EA, Open , Model Year: 2021

Collisions Involving Ford BlueCruise

On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received not... ice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and LCA-equipped vehicles, both ACC and Pre-Collision Assist (PCA) features use a combination of camera and radar sensing technologies to detect and classify objects. ACC is specifically designed to detect vehicles (including cars, trucks, and motorcycles) and bicycles in front of the subject vehicle which are either stationary or moving in the same direction as the subject vehicle. Through this investigation, limitations in the detection of stationary vehicles in certain conditions have been identified. Specifically, due to the potential for false detection of stationary objects at long distances, Ford designed ACC to inhibit any response to reported stationary objects when the subject vehicle’s approach speed is at or above 62 mph. Additionally, system performance may be limited when there is poor visibility due to insufficient illumination. In addition to reviewing Ford’s response to ODI’s IR, the agency conducted a review of crash and non-crash reports identified collectively through Ford’s IR response, incident reporting through Standing General Order 2021-01 (SGO), and NHTSA vehicle owner questionnaires. In total, 32 crashes and 2,004 non-crash reports on subject and peer Ford vehicles were identified across manufacturer and ODI data sources. A detailed analysis of each crash was conducted including the review of any available police reports, photographs, data recovered from in-vehicle event data recorders, connected vehicle data, and/or other information. In both fatal collisions referenced in the PE24012 opening resume, the subject Ford Mustang Mach-E vehicle was traveling over 70 mph on a controlled-access highway during nighttime lighting conditions with hands-free BlueCruise engaged when it collided with a stationary vehicle. Analysis of data imaged from the vehicles’ event data recorders demonstrates that in each incident, the driver did not apply the brakes or take evasive steering action, and no deceleration was initiated by either the BlueCruise system or PCA prior to impact. Through the agency’s crash analysis, four additional frontal collisions were identified where the subject Ford impacted a stopped or slow-moving lead vehicle or another stationary object located in the travel lane. Two of these four incidents involved BlueCruise-equipped Ford Mustang Mach-E vehicles (included in the failure report summary along with the fatal collisions discussed above), while the other two involved other Ford models equipped with the LCA system. Additionally, a trend was identified through analysis of the non-crash reports relating to allegations that ACC (the longitudinal component of both BlueCruise and LCA) failed to detect and/or respond to a stopped or slow-moving lead vehicle. In these reports, consumers often describe that the absence of deceleration initiated by ACC was unexpected and required harsh manual braking or intervention from the PCA to avoid a frontal collision with the lead vehicle. Based on NHTSA’s analysis, system limitations relating to the detection of stationary vehicles while traveling at highway speeds and in nighttime lighting conditions appear to be factors in collisions under investigation and several apparently similar near-miss, non-crash reports. This Engineering Analysis (EA) is being opened to further investigate these system limitations and to evaluate drivers’ ability to respond to scenarios that exceed system limitations. During the EA, the agency expects to, among other things, perform vehicle evaluations, review additional technical information, and perform additional analysis of related crashes and non-crash reports. The crashes included in the failure report summary can be found at NHTSA.gov under the following SGO report identification numbers: 502-7268, 502-7426, 502-6852, 502-8738.Read more

PE, Closed , Model Year: 2021

Collisions Involving Ford BlueCruise

On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received not... ice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and LCA-equipped vehicles, both ACC and Pre-Collision Assist (PCA) features use a combination of camera and radar sensing technologies to detect and classify objects. ACC is specifically designed to detect vehicles (including cars, trucks, and motorcycles) and bicycles in front of the subject vehicle which are either stationary or moving in the same direction as the subject vehicle. Through this investigation, limitations in the detection of stationary vehicles in certain conditions have been identified. Specifically, due to the potential for false detection of stationary objects at long distances, Ford designed ACC to inhibit any response to reported stationary objects when the subject vehicle’s approach speed is at or above 62 mph. Additionally, system performance may be limited when there is poor visibility due to insufficient illumination. In addition to reviewing Ford’s response to ODI’s IR, the agency conducted a review of crash and non-crash reports identified collectively through Ford’s IR response, incident reporting through Standing General Order 2021-01 (SGO), and NHTSA vehicle owner questionnaires. In total, 32 crashes and 2,004 non-crash reports on subject and peer Ford vehicles were identified across manufacturer and ODI data sources. A detailed analysis of each crash was conducted including the review of any available police reports, photographs, data recovered from in-vehicle event data recorders, connected vehicle data, and/or other information. In both fatal collisions referenced in the PE24012 opening resume, the subject Ford Mustang Mach-E vehicle was traveling over 70 mph on a controlled-access highway during nighttime lighting conditions with hands-free BlueCruise engaged when it collided with a stationary vehicle. Analysis of data imaged from the vehicles’ event data recorders demonstrates that in each incident, the driver did not apply the brakes or take evasive steering action, and no deceleration was initiated by either the BlueCruise system or PCA prior to impact. Through the agency’s crash analysis, four additional frontal collisions were identified where the subject Ford impacted a stopped or slow-moving lead vehicle or another stationary object located in the travel lane. Two of these four incidents involved BlueCruise-equipped Ford Mustang Mach-E vehicles (included in the failure report summary along with the fatal collisions discussed above), while the other two involved other Ford models equipped with the LCA system. Additionally, a trend was identified through analysis of the non-crash reports relating to allegations that ACC (the longitudinal component of both BlueCruise and LCA) failed to detect and/or respond to a stopped or slow-moving lead vehicle. In these reports, consumers often describe that the absence of deceleration initiated by ACC was unexpected and required harsh manual braking or intervention from the PCA to avoid a frontal collision with the lead vehicle. Based on NHTSA’s analysis, system limitations relating to the detection of stationary vehicles while traveling at highway speeds and in nighttime lighting conditions appear to be factors in collisions under investigation and several apparently similar near-miss, non-crash reports. This Preliminary Evaluation is being upgraded to an Engineering Analysis (EA25001) to further investigate these system limitations and to evaluate drivers’ ability to respond to scenarios that exceed system limitations. During the EA, the agency expects to, among other things, perform vehicle evaluations, review additional technical information, and perform additional analysis of related crashes and non-crash reports. The crashes included in the failure report summary can be found at NHTSA.gov under the following SGO report identification numbers: 502-7268, 502-7426, 502-6852, 502-8738.Read more

RQ, Closed , Model Year: 2021

High Voltage Battery Contactor Failure

On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after rece... Read more

FORD MUSTANG MACH E - All Years Overview

Complete safety history for the FORD MUSTANG MACH E across all model years (2021, 2026).

39 Total Recalls

1,249 Total Complaints

3 Investigations

67 Reported Crashes

24 Reported Fires

99 Reported Deaths

FORD MUSTANG MACH E - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	2	3	View
2025	6	23	View
2024	4	86	View
2023	5	222	View
2022	9	249	View
2021 (current)	13	666

Other FORD Models

Model	Recalls	Complaints
MUSTANG	1,104	11,600	View
RANGER	928	10,371	View
F-350 SD	776	2,363	View
F-450 SD	692	624	View
F-150	692	46,142	View
F-250 SD	638	3,635	View
EXPLORER	624	42,549	View
F-550 SD	578	603	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2021 FORD MUSTANG MACH E

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2021 FORD MUSTANG MACH E

Most Affected Components

NHTSA Safety Investigations, FORD MUSTANG MACH E

FORD MUSTANG MACH E - All Years Overview

FORD MUSTANG MACH E - Year by Year

Other FORD Models