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NHTSA Campaign 25V404000

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Issued by Ford Motor Company · Reported Jun 13, 2025 · 197,432 vehicles affected

What's wrong

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Consequence

The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy

Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

Vehicles affected by this recall

Make Model Year Units
FORD MUSTANG MACH E 2021 197,432
FORD MUSTANG MACH E 2022 197,432
FORD MUSTANG MACH E 2023 197,432
FORD MUSTANG MACH E 2024 197,432
FORD MUSTANG MACH E 2025 197,432

Source: NHTSA Campaign 25V404000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.