2023 FORD MUSTANG MACH E

3 recalls — 204 complaints — 121 TSBs

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release ha... Read more

Consequence

The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy

Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 202... Read more

197,432 vehicles affected

Manufacturer: Ford Motor Company

BACK OVER PREVENTION:SOFTWARE

Defect Description

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicle... Read more

Consequence

A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy

The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety... Read more

1,076,138 vehicles affected

Manufacturer: Ford Motor Company

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

Defect Description

Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.

Consequence

Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Owner notification letters were mailed on December 6, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.

86,852 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

204 total complaints 9 crashes 4 fires 6 injuries 1 deaths

Top Reported Components

Component	Complaints
ENGINE	31
ELECTRICAL SYSTEM	25
STEERING	18
UNKNOWN OR OTHER	16
SERVICE BRAKES	15
FUEL/PROPULSION SYSTEM	15
POWER TRAIN	10
AIR BAGS	9
FORWARD COLLISION AVOIDANCE: WARNINGS	6
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	6

Incident date: May 21, 2026

While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on try... Read more

Incident date: May 21, 2026

Incident date: May 12, 2026

Had a warning on my vehicle that said Electric Park Brake fault. Prior year vehicles had this issue that resulted in a recall. When the warning light came on the dealership was able to get the car in and fix it immediately.

Incident date: Mar 19, 2026

Upon hitting moderate bumps the Front Camera faults causing the collision Assist to malfunction suddenly turning off any other driving assists , even if already active such as Cruise Control, lane keeping and departure. There are many examples of the same issues happening on dedicated forums to the... Read more

Incident date: Mar 19, 2026

Incident date: Apr 1, 2026

The vehicle parking brake engaged as expected when parked, but would not disengage. Vehicle became inoperable and required a tow to the Ford Dealership. Ford confirmed the cause of the issue was related to a wiring fault, similar to the 2021 and 2022 model years which resulted in Ford issuing Custom... Read more

Incident date: Apr 1, 2026

See attached document for complaint.

Incident date: Mar 6, 2026

I was backing out of a parking spot in a strip mall, when I changed the gear to Drive, and moved forward by a foot. I felt a bump, as I appeared to have hit some obstruction on the left underside of the vehicle (likely a low curb/island). After that, I lost control of the vehicle - the car acceler... Read more

Crash 1 injured

Incident date: Mar 6, 2026

Crash 1 injured

Incident date: Mar 6, 2026

Crash 1 injured

Incident date: Feb 26, 2026

I had my 2021 F-150 into the local ford dealership not even a year ago due to a shifting issue. I was on the interstate and passing a car in the passing lane on the interstate and my truck shifted so hard I thought I lost something and then kinds lost power for a minute. The dealership ran a test on... Read more

Incident date: Feb 16, 2026

My airbag light came on again recently, without any incident and I am concerned that this means my car is now unsafe. This happened in 2017 and it was a repair that was made without charge. I have now been informed that it would cost over $1,000 to repair, but I think this is a malfunction that sh... Read more

Incident date: Feb 16, 2026

Electronic parking brake failure after Massachusetts snow storms and salt. Car is currently at dealership so yes it’s available for inspection at Sentry Ford Medford MA. Yes it’s been reproduced. I was lucky it did not fail engaged so I was able to drive it. Early production 2023 but ford did no... Read more

Incident date: Feb 1, 2026

Initially, my instrument screen on my vehicle went black and stopped working. I had to drive roughly 10 miles home without the use of my speedometer. After replacing the AXM module, the cruise control and lane-keeping functions intermittently stop working. The vehicle was at the service center on a... Read more

Incident date: Jan 16, 2026

The contact owns a 2023 Land Rover Defender. The contact stated that while driving at undisclosed speeds, the vehicle shut off unintendedly. There was an unknown electrical warning light illuminated. The vehicle was towed to the local dealer, where it was diagnosed with a failure with the DC convert... Read more

Incident date: Jan 2, 2026

I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lan... Read more

Incident date: Dec 9, 2025

I took my car into Freeland Chevrolet for the recall my car was running great,when i picked it up it was idling rough and smoking on my way home it was stalling out at every stop causing me to loose control of power steering and braking creating a safty haszard called them the next day and told them... Read more

Incident date: Dec 9, 2025

Vehicle: 2023 Ford Mustang Mach-E (leased) The issue involves the cruise control system and steering wheel control layout (human-machine interface). Cruise control is unintentionally activated when attempting to use the turn signal due to the placement of the cruise control buttons. The vehicle is ... Read more

Incident date: Dec 9, 2025

Incident date: Nov 8, 2025

On 3/8/14, I purchased this van as a Certified Pre-Owned vehicle from an authorized Honda dealership, but wasn't notified of known defects resulting from the Alex Soto v American Honda Motor Co, Inc class action suit. The suit wasn't finalized until 4/10/14, yet Honda NEVER notified me, as REQUIRED ... Read more

Incident date: Nov 8, 2025

After stopping the vehicle to run an errand, the vehicle locked up. The steering wheel would not turn. The vehicle would not shift into any gear. The vehicle was inoperable and I found myself stranded 25 miles from home. The vehicle was towed to our local Ford dealership where it has been for the pa... Read more

Incident date: Nov 8, 2025

Incident date: Aug 3, 2025

In the 2019 equinox the power driver seat reclined completely on its own and will not sit back up. All other functions work on the seat.

Incident date: Oct 26, 2025

Dear NHTSA Team, I am writing to urgently raise concern and seek answers regarding what appears to be a systemic safety issue affecting vehicles equipped with Advanced Driver Assistance Systems (ADAS) and self-driving technologies. I have personally experienced repeated and dangerous incidents o... Read more

Incident date: Oct 26, 2025

The pre-collision system acted as if it sensed a car or object in the road. It had loud warnings and slammed my brakes very hard to stop the car. There were no objects or cars around. If a car was behind me, it would have been a guaranteed crash. Very dangerous especially if it happened on the highw... Read more

Incident date: Oct 26, 2025

Incident date: Oct 20, 2025

Took truck in to have brake light checked to prepare for a trip. Got a call the next day from auto service center that the frame off the truck is completely rusted and that it was unable to be lifted up for service. They stated that the vehicle was unsafe to drive and that any hard bump, speed bump ... Read more

Incident date: Oct 21, 2025

I’m writing this message out of frustration, exhaustion, and genuine concern for public safety. Over the past months, I’ve been renting and driving multiple cars from different brands and models — Toyota, Subaru, Nissan, and now a 2023 Ford Mustang Mach-E — and all of them show the same dang... Read more

Incident date: Oct 21, 2025

The contact owns a 2016 Honda Accord. The contact stated that while driving at 60 MPH and depressing the brake pedal, the ABS module failed to work as intended. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the ABS control module needed to be r... Read more

Incident date: Oct 21, 2025

Incident date: Oct 20, 2025

One day into ownership of the vehicle, A warning popped up on the digital dash cluster saying that the "Warning Light Illumination Unavailable Service Required". I was able to acknowledge the error and then two days later it came back with the same message. I dont even have 200 miles on this car.

Incident date: Oct 20, 2025

Incident date: Sep 18, 2025

while driving vehicle, the engine light came on, the steering locked up and the car stalled.

Incident date: Sep 18, 2025

Car constantly shuts down at electric vehicle charging stations and has even loss power will driving on highway and bought up powertrain fault

Incident date: Oct 11, 2025

Jeep is not running properly after a software update. Engine warning lights are coming on and message to pull over and restart. Unable to drive and keep a regular speed.

Incident date: Oct 11, 2025

I’ve had this situation happen at least 2 to 3 times but specifically I’ll talk about the most recent. I was reversing out of my parking spot approximately 20 feet or so to where I can turn around and circle around the parking lot and exit. When I switched over to drive the vehicle accelerated r... Read more

Incident date: Oct 11, 2025

Incident date: Aug 1, 2025

See attached document for complaint.

Incident date: Aug 1, 2025

My car displayed a warning that the pre-collision assist was not available. This caused all of the safety features not to work (collision warning; lane departure warning; parking collision warning etc.) The car has been in and out of the dealership since Aug. 6th to repair this but Ford has not corr... Read more

Incident date: Aug 1, 2025

Incident date: Oct 4, 2025

On September 4, 2025, I brought my 2001 Toyota Tundra to Midas at 5325 Olde Wadsworth Blvd, Arvada, CO 80002 for an oil change and inspection. Midas advertises a “Closer Look Vehicle Check,” which includes checking steering, suspension, and wheels. Their inspection report marked the steering sys... Read more

Incident date: Oct 4, 2025

Incident date: Aug 11, 2025

I am submitting a safety concern regarding the headliner in my vehicle. The rear portion of the headliner has detached and is sagging downward. As shown in the attached photo, the sagging material obstructs visibility through the rear window, significantly reducing the driver’s ability to see behi... Read more

Incident date: Aug 11, 2025

I have a 2016 ram 1500 with 25,000 miles on it. the electronic steering went out on me and almost caused me to wreck into other traffic. they do have some 2016 ram trucks that have recalls on contaminated steering issues but mine did not qualify. after doing research it seems many other owners are i... Read more

Incident date: Feb 17, 2023

Loss of control due to brakes locking up.

Incident date: Feb 17, 2023

Engine shuttering and burning oil rapidly.

Incident date: Sep 12, 2025

In December 2021, my fuel gauge read empty, so I stopped at a gas station near the Honolulu Airport and VW Honolulu dealership. As I was pumping the gasoline, it began overflowing from the top of the tank, although I had just started pumping. I immediately removed the pump which is when gas began le... Read more

Showing 50 of 204 complaints.

Technical Service Bulletins — 2023 FORD MUSTANG MACH E

121 manufacturer communications from 85 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	38
280100 BACK OVER PREVENTION:SOFTWARE	17
980000 UNKNOWN OR OTHER	10
350000 EQUIPMENT	9
118000 ELECTRICAL SYSTEM:SOFTWARE	8
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT	3
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE	2
353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES	2

980000 UNKNOWN OR OTHER

Some 2021-2023 Mustang Mach-E vehicles may exhibit a "1 Pedal Drive Fault - Press Brake Pedal To Reduce Speed" warning message displayed in the instrument panel cluster (IPC) after a recent powertrain software update was received. A diagnos

980000 UNKNOWN OR OTHER

Some 2023-2024 Mustang Mach-E/Corsair and 2024 Mustang vehicles may exhibit an audio control module (ACM) programming failure with a message displayed in the Ford Diagnosis and Repair System (FDRS) scan tool indicating Procedure Unsuccessfu

110000 ELECTRICAL SYSTEM

Quality Improvements include: - Allows the user to open any vehicle door if the phone is within 6m of the vehicle. - Improves the success rate for the Passive Entry feature. - Allows persons to enter the vehicle independent of which side

110000 ELECTRICAL SYSTEM

Quality improvements include: -22, 23 and 21 MYs: Fix the infrequent random audio noises and improve the audio quality of the vehicle. -23.5 MY may lose audio on rear left woofer/tweeter (Channel 1)

980000 UNKNOWN OR OTHER

Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or la

110000 ELECTRICAL SYSTEM

Quality improvements include: Numerous minor quality fixes in ECG RC9 which are not customer facing. Improves OTA deployment reduce FTDI risk.

110000 ELECTRICAL SYSTEM

Some 2023 Mustang Mach-E vehicles built on 29-May-2023 and through 21-Nov-2023 may exhibit an exterior blue charge status indicator segments flashing and high voltage battery continues to charge after preset charge target percentage has bee

284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Some 2022-2023 Mustang Mach-E vehicles which recently received a software update delivered over-the-air (OTA) may exhibit an inoperative BlueCruise and lane centering with diagnostic trouble codes (DTCs) U2018:51 stored in the camera module

110000 ELECTRICAL SYSTEM

2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and <Drive Mode Not Available> message displays in the center display screen with or without Diagnostic Trouble Code (DTC) U0253 stored in the ABS mod

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Some 2022-2023 Mustang Mach-E vehicles which recently received an OTA update may exhibit an inoperative BlueCruise and lane centering with diagnostic trouble codes (DTCs) U2018:51 stored in the camera module - rear (CMR) and U0565:86 stored

118000 ELECTRICAL SYSTEM:SOFTWARE

Some 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (GWM) software. To co

110000 ELECTRICAL SYSTEM

Some 2022-2023 Mustang Mach-E vehicles which recently received a Ford Power-Up software updates delivered over-the-air (OTA) may exhibit an inoperative BlueCruise and lane centering with diagnostic trouble codes (DTCs) U2018:51 stored in th

160000 STRUCTURE

Some 2021-2023 Mustang Mach-E vehicles may exhibit a wind noise from the exterior mirror/A-pillar area when driving at or above 64 km/h (40 mph). This may be due to poor sealing of the lower mirror foam and the glass top run foam.. S

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

Harvest Program 23H06 Certain 2021-2023 Model Year Mustang Mach-E and 2022-2023 Transit Battery Electric Vehicle (BEV) High Voltage Battery Module Replacement Owner letter added. Other documents submitted 02/01/24

110000 ELECTRICAL SYSTEM

Software Update FPU 24-PU0121-FTDI-FX for 2023-2024 MY Mach E vehicles is now available. Quality Improvements include - FordPass will remember last known profile. - Allow customers to exit during OTA update. - Improves BCM response

280100 BACK OVER PREVENTION:SOFTWARE

110000 ELECTRICAL SYSTEM

This article supersedes TSB 23-2399 to update the vehicle lines affected. 2021-2023 Mustang Mach-E and 2023 e-Transit vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 charge

280100 BACK OVER PREVENTION:SOFTWARE

350000 EQUIPMENT

Some 2021-2024 Mustang Mach-E, 2022-2024 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direc

110000 ELECTRICAL SYSTEM

Software Update FPU 24-PU0105-CMR-FX for 2022-2023 MY Mach E vehicles is now available. Quality Improvements include - Adds robustness to the Driver State Monitoring system and increases availability of BlueCruise - 22MY Reduces false

280100 BACK OVER PREVENTION:SOFTWARE

110000 ELECTRICAL SYSTEM

Some 2023 Escape vehicles equipped with a head up display (HUD) built on or before 16-Oct-2023 may exhibit a condition where the speed limit sign indicator is not displayed in the HUD. This may be due to the software installed in the HUD mo

280100 BACK OVER PREVENTION:SOFTWARE

110000 ELECTRICAL SYSTEM

Software Update FPU 23-PU1113-UNX-DC for 2021-2023 MY Mach E vehicles is now available. Quality Improvements include: - Restores TCU module DID vehicle specific configuration which were set to default values in previous OTA update.

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

Some 2021-2023 Mustang Mach-E vehicles built on or before 04-Dec-2023 may exhibit a wind noise from the exterior mirrors/A-pillar area when driving at or above 40 mph (64 km/h). This may be due to poor sealing of the lower mirror foam and t

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

Certain 2021-2023 Model Year Mustang Mach-E and 2022-2023 Transit Battery Electric Vehicle (BEV) High Voltage Battery Module Replacement

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and Drive Mode Not Available message displays in the center display screen with or without diagnostic trouble code (DTC) U0253 stored in the anti

280100 BACK OVER PREVENTION:SOFTWARE

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E vehicles built on or before 24-Jun-2023 may exhibit a condition where the high voltage battery slow charging or does not charge while using a level 1 or level 2 electric vehicle supply equipment (EVSE) after an

280000 BACK OVER PREVENTION

Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not

119430 ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ONBOARD (OBCM)

Some 2021-2023 Mustang Mach-E, 2022-2023 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direc

980000 UNKNOWN OR OTHER

Software Update SU7 P1 for 2021- 2023 MY Mach E vehicles is now available. Quality improvements include: - Reduces erroneous BLIS warning 21 MY: - Increases availability of BlueCruise. Ignition reset will not be necessary to reengage

118910 ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE

980000 UNKNOWN OR OTHER

Software Update 23-PU1024-MCP-FX for 2023 MY Mach E vehicles is now available. Quality improvements include: - Improvements to State of Charge accuracy during AC charging - Robustness actions for DC Fast Charge, charging,and diagnostics

280100 BACK OVER PREVENTION:SOFTWARE

980000 UNKNOWN OR OTHER

Software Update SU6 P4 for 2022- 2023 MY Mach E vehicles is now available. Quality improvements include: - Adds robustness to the Driver State Monitoring system and increases availability of BlueCruise - 22 MY Reduces false eyes-off war

118910 ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE

110000 ELECTRICAL SYSTEM

This article supersedes TSB 23-2326 to remove a DTC from the Issue and Action. Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) indic

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Some 2021-2023 Mustang Mach-E vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

Some 2021-2023 Mach-E vehicles built on or before 29-May-2023 may experience an alarm activation even after the motion sensor function has been disabled through the pop-up menu at ignition off. This may be due to the software in the SYNC mo

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Software Update 23-PU0907-RAD-ON for 2023 MACH E vehicles is now available. Quality Improvements include: - The customer will no longer lose their radio presets when the vehicle receives OTA updates. - Turns on AM Radio access

118000 ELECTRICAL SYSTEM:SOFTWARE

350000 EQUIPMENT

This article supersedes TSB 21-2307 to update the Service Procedure. Some 2021-2023 Mustang Mach-E vehicles built on or before 29-Sep-2023 may experience a water leak into the liftgate. This may be due to water intruding past the seals on t

110000 ELECTRICAL SYSTEM

This article supersedes TSB 23-2257 to update the Parts List. Some 2021-2023 Mustang Mach-E vehicles built on or before 17-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator

110000 ELECTRICAL SYSTEM

Software Update 23-PU0725-CLM-FX for 2023 MACH E vehicles is now available. Quality Improvements include: -Increase the HWS (Heated Windshield) on time when manually requested by the customer to improve defrosting performance

131000 VISIBILITY:WINDSHIELD

110000 ELECTRICAL SYSTEM

Software Update 23-PU1103-NAT-VCE for 2022 - 2023 MACH E vehicles is now available. Quality Improvements include: - Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing

118000 ELECTRICAL SYSTEM:SOFTWARE

162300 STRUCTURE:BODY:DOOR

Software Update 23-PU0314-DCM-LAT for 2023 MACH E vehicles is now available. Quality Improvements include: - Software update to prevent electronic door unlatching when the vehicle speed is greater than 3 kph.

118000 ELECTRICAL SYSTEM:SOFTWARE

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E, 2022-2023 F-150 Lightning/e-Transit vehicles may exhibit a concern where the vehicle is unable to achieve 100 percent state of charge immediately after high voltage (HV) battery module balancing and replacemen

110000 ELECTRICAL SYSTEM

Software Update SU6 P3 for 2021-2023 MACH E vehicles is now available. Quality Improvements include: - Enable electric return of hood latch release actuator - Corrects erroneous "frunk service required" warning post OTA. - Corrects alar

350000 EQUIPMENT

118000 ELECTRICAL SYSTEM:SOFTWARE

110000 ELECTRICAL SYSTEM

Software Update 23- PU0722-DC-CHG3 for 2023 MY Mach E is now available.Quality Improvments include: - Improved DC Fast Charging performance.

110000 ELECTRICAL SYSTEM

This article supersedes TSB 22-2496 to update the Title and production clean date. Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) i

162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

Software Update SU6 PU0630-RGT-PLO for 2023 MY Mach E is now available. Quality Improvments include: - Robustness action to allow the liftgate to fully open using the exterior button when vehicle is locked.

110000 ELECTRICAL SYSTEM

Customer Satisfaction Program 23B50 Certain 2021-2023 Model Year Mustang Mach-E, 2022-2023 Model Year E-Transit, and 2023 F-150 Lightning Vehicles - Charge Cord Stuck a?? Reprogram Battery Charge Control Module

980000 UNKNOWN OR OTHER

119121 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE

980000 UNKNOWN OR OTHER

Harvest Program 23H05 Certain 2022 Model Year Navigator and 2022-2023 Model Year Mach-E, F150 Lightning, F150, Expedition and Bronco - Instrument Cluster Odometer Inspection

117110 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER:SENSOR/SENDING UNIT

Harvest Program 23H05 Certain 2022 Model Year Navigator and 2022-2023 Model Year Mach-E, F150 Lightning, F150, Expedition and Bronco - Instrument Cluster Odometer Inspection

119111 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Some 2021-2023 Mustang Mach-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle button is not present in the c

980000 UNKNOWN OR OTHER

"Software Update SU6 P1 for 2021 - 2023 Mach E is now available. Quality improvements include: -Improved ""Ask on Exit"" pop- up functionality '- Adds a ""some display features may be temporarily unavailable"" message to the SYNC scree

118310 ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE

980000 UNKNOWN OR OTHER

"Software Update SU5 P3 for 2023 Mach E is now available. Quality improvements include: - Adds a ""some display features may be temporarily unavailable"" message to the SYNC screen when a SYNC update is installing. - Improved ""Ask on E

119431 ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE

110000 ELECTRICAL SYSTEM

Some 2021-2023 Ford and Lincoln vehicles may exhibit DTCs U2100 and/or U3002 stored in the cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detect

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an inability to clear diagnostic trouble codes (DTCs) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery

110000 ELECTRICAL SYSTEM

Some 2021-2022 Mustang Mach-E vehicles built on or before 17-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0A

119110 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)

110000 ELECTRICAL SYSTEM

Some 2021-2023 Mustang Mach-E vehicles may exhibit an exterior charge status indicator blinking red with diagnostic trouble code (DTC) P0E5F stored in the secondary on-board diagnostic control module A (SOBDM) and the high voltage battery c

110000 ELECTRICAL SYSTEM

In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app thr

280100 BACK OVER PREVENTION:SOFTWARE

Software Update 5 P1 for 2021- 2023 MACH E vehicles is now available. Quality improvements include: On Demand Preconditioning (EV Charge Programming Enhancement). BlueCruise removal of map expiration.

110000 ELECTRICAL SYSTEM

Some 2021-2023 Ford and Lincoln vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (D

280100 BACK OVER PREVENTION:SOFTWARE

Software Update 4 P3 for 2023 MACH E vehicles is now available. Quality improvements include: New thermal detection algorithm added for increased component protection. Software compensation and cell calibrations for the low range curren

280100 BACK OVER PREVENTION:SOFTWARE

Priority Update 23-PU0110-RAD-PS for 2021 - 2023 Mach E vehicles is now available. Quality Improvements include: Keep Customer Programmed Station Presets during OTA updates. Enable the AM radio configuration on ACM and SYNC.

350000 EQUIPMENT

Some 2021-2023 Mustang Mach-E/F-150, 2022-2023 Expedition/Navigator and 2023 Corsair vehicles may exhibit a Driver Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver status monitor camera m

284000 BACK OVER PREVENTION: CAMERA SYSTEM

110000 ELECTRICAL SYSTEM

Certain 2021-2023 Model Year Mustang Mach-E Door Control Module Update Some of the affected vehicles may exhibit a false alarm activation and/or a warning message in the FordPass application when the doors are locked

170000 LATCHES/LOCKS/LINKAGES

Some 2021-2023 Mustang Mach-E vehicles built on or before 21-Apr-2023 may exhibit a false alarm activation and/or warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch contr

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

118000 ELECTRICAL SYSTEM:SOFTWARE

162300 STRUCTURE:BODY:DOOR

Priority Update 23-PU0314-DCM-LAT for 2023 Mach E vehicles is now available. Quality Improvements include: - Robustness action for commanded door release.

100000 POWER TRAIN

Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control m

118000 ELECTRICAL SYSTEM:SOFTWARE

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical serv

110000 ELECTRICAL SYSTEM

Some 2023 Mustang Mach-E vehicles built on 2-Mar-2023 and through 16-Mar-2023 may exhibit one or more of the following symptoms: My Trip display in center display screen does not reset to 0 after key cycle, assisted lane change graphics dis

118000 ELECTRICAL SYSTEM:SOFTWARE

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

280100 BACK OVER PREVENTION:SOFTWARE

Software Update 4 P2 for 2021- 2023 Model Year Mach E vehicles is now available. Quality improvements include: Remove Reverse Brake Assist unavailable warning Remove Beltminder Tollbooth Mode Remove incorrect frunk service now pop- u

280100 BACK OVER PREVENTION:SOFTWARE

Priority Update 23-PU0415-BLM-FX-VIS for 2021 - 2023 Mach E vehicles is now available Quality Improvements include: -Phone as a Key Passive Entry improvement

280100 BACK OVER PREVENTION:SOFTWARE

Some 2021-2023 Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble code (DTC) U3000:49 stored in the image processing module A (IPMA) that will not clear an

280100 BACK OVER PREVENTION:SOFTWARE

Priority Update 23-PU0105-DC-CHG2 for 2023 Mach E vehicles is now available: Quality Improvements include: -Improvements to the DC Fast Charging experience.

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NHTSA Safety Investigations — FORD MUSTANG MACH E

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

EA — Open — Model Year: 2021

Collisions Involving Ford BlueCruise

On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received not... ice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and LCA-equipped vehicles, both ACC and Pre-Collision Assist (PCA) features use a combination of camera and radar sensing technologies to detect and classify objects. ACC is specifically designed to detect vehicles (including cars, trucks, and motorcycles) and bicycles in front of the subject vehicle which are either stationary or moving in the same direction as the subject vehicle. Through this investigation, limitations in the detection of stationary vehicles in certain conditions have been identified. Specifically, due to the potential for false detection of stationary objects at long distances, Ford designed ACC to inhibit any response to reported stationary objects when the subject vehicle’s approach speed is at or above 62 mph. Additionally, system performance may be limited when there is poor visibility due to insufficient illumination. In addition to reviewing Ford’s response to ODI’s IR, the agency conducted a review of crash and non-crash reports identified collectively through Ford’s IR response, incident reporting through Standing General Order 2021-01 (SGO), and NHTSA vehicle owner questionnaires. In total, 32 crashes and 2,004 non-crash reports on subject and peer Ford vehicles were identified across manufacturer and ODI data sources. A detailed analysis of each crash was conducted including the review of any available police reports, photographs, data recovered from in-vehicle event data recorders, connected vehicle data, and/or other information. In both fatal collisions referenced in the PE24012 opening resume, the subject Ford Mustang Mach-E vehicle was traveling over 70 mph on a controlled-access highway during nighttime lighting conditions with hands-free BlueCruise engaged when it collided with a stationary vehicle. Analysis of data imaged from the vehicles’ event data recorders demonstrates that in each incident, the driver did not apply the brakes or take evasive steering action, and no deceleration was initiated by either the BlueCruise system or PCA prior to impact. Through the agency’s crash analysis, four additional frontal collisions were identified where the subject Ford impacted a stopped or slow-moving lead vehicle or another stationary object located in the travel lane. Two of these four incidents involved BlueCruise-equipped Ford Mustang Mach-E vehicles (included in the failure report summary along with the fatal collisions discussed above), while the other two involved other Ford models equipped with the LCA system. Additionally, a trend was identified through analysis of the non-crash reports relating to allegations that ACC (the longitudinal component of both BlueCruise and LCA) failed to detect and/or respond to a stopped or slow-moving lead vehicle. In these reports, consumers often describe that the absence of deceleration initiated by ACC was unexpected and required harsh manual braking or intervention from the PCA to avoid a frontal collision with the lead vehicle. Based on NHTSA’s analysis, system limitations relating to the detection of stationary vehicles while traveling at highway speeds and in nighttime lighting conditions appear to be factors in collisions under investigation and several apparently similar near-miss, non-crash reports. This Engineering Analysis (EA) is being opened to further investigate these system limitations and to evaluate drivers’ ability to respond to scenarios that exceed system limitations. During the EA, the agency expects to, among other things, perform vehicle evaluations, review additional technical information, and perform additional analysis of related crashes and non-crash reports. The crashes included in the failure report summary can be found at NHTSA.gov under the following SGO report identification numbers: 502-7268, 502-7426, 502-6852, 502-8738.Read more

PE — Closed — Model Year: 2021

Collisions Involving Ford BlueCruise

On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received not... ice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and LCA-equipped vehicles, both ACC and Pre-Collision Assist (PCA) features use a combination of camera and radar sensing technologies to detect and classify objects. ACC is specifically designed to detect vehicles (including cars, trucks, and motorcycles) and bicycles in front of the subject vehicle which are either stationary or moving in the same direction as the subject vehicle. Through this investigation, limitations in the detection of stationary vehicles in certain conditions have been identified. Specifically, due to the potential for false detection of stationary objects at long distances, Ford designed ACC to inhibit any response to reported stationary objects when the subject vehicle’s approach speed is at or above 62 mph. Additionally, system performance may be limited when there is poor visibility due to insufficient illumination. In addition to reviewing Ford’s response to ODI’s IR, the agency conducted a review of crash and non-crash reports identified collectively through Ford’s IR response, incident reporting through Standing General Order 2021-01 (SGO), and NHTSA vehicle owner questionnaires. In total, 32 crashes and 2,004 non-crash reports on subject and peer Ford vehicles were identified across manufacturer and ODI data sources. A detailed analysis of each crash was conducted including the review of any available police reports, photographs, data recovered from in-vehicle event data recorders, connected vehicle data, and/or other information. In both fatal collisions referenced in the PE24012 opening resume, the subject Ford Mustang Mach-E vehicle was traveling over 70 mph on a controlled-access highway during nighttime lighting conditions with hands-free BlueCruise engaged when it collided with a stationary vehicle. Analysis of data imaged from the vehicles’ event data recorders demonstrates that in each incident, the driver did not apply the brakes or take evasive steering action, and no deceleration was initiated by either the BlueCruise system or PCA prior to impact. Through the agency’s crash analysis, four additional frontal collisions were identified where the subject Ford impacted a stopped or slow-moving lead vehicle or another stationary object located in the travel lane. Two of these four incidents involved BlueCruise-equipped Ford Mustang Mach-E vehicles (included in the failure report summary along with the fatal collisions discussed above), while the other two involved other Ford models equipped with the LCA system. Additionally, a trend was identified through analysis of the non-crash reports relating to allegations that ACC (the longitudinal component of both BlueCruise and LCA) failed to detect and/or respond to a stopped or slow-moving lead vehicle. In these reports, consumers often describe that the absence of deceleration initiated by ACC was unexpected and required harsh manual braking or intervention from the PCA to avoid a frontal collision with the lead vehicle. Based on NHTSA’s analysis, system limitations relating to the detection of stationary vehicles while traveling at highway speeds and in nighttime lighting conditions appear to be factors in collisions under investigation and several apparently similar near-miss, non-crash reports. This Preliminary Evaluation is being upgraded to an Engineering Analysis (EA25001) to further investigate these system limitations and to evaluate drivers’ ability to respond to scenarios that exceed system limitations. During the EA, the agency expects to, among other things, perform vehicle evaluations, review additional technical information, and perform additional analysis of related crashes and non-crash reports. The crashes included in the failure report summary can be found at NHTSA.gov under the following SGO report identification numbers: 502-7268, 502-7426, 502-6852, 502-8738.Read more

RQ — Closed — Model Year: 2021

High Voltage Battery Contactor Failure

On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after rece... Read more

FORD MUSTANG MACH E — All Years Overview

Complete safety history for the FORD MUSTANG MACH E across all model years (2021–2026).

33 Total Recalls

1,189 Total Complaints

3 Investigations

61 Reported Crashes

20 Reported Fires

1 Reported Deaths

FORD MUSTANG MACH E — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	2	0	View
2025	5	22	View
2024	3	85	View
2023 (current)	3	204
2022	8	233	View
2021	12	645	View

Other FORD Models

Model	Recalls	Complaints
MUSTANG	1,104	11,600	View
RANGER	928	10,371	View
F-350 SD	776	2,363	View
F-450 SD	692	624	View
F-150	692	46,142	View
F-250 SD	638	3,635	View
EXPLORER	624	42,549	View
F-550 SD	578	603	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 FORD MUSTANG MACH E

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2023 FORD MUSTANG MACH E

Most Affected Components

NHTSA Safety Investigations — FORD MUSTANG MACH E

FORD MUSTANG MACH E — All Years Overview

FORD MUSTANG MACH E — Year by Year

Other FORD Models