2024 FORD MUSTANG MACH E

Trim around back window is kept on with sticky tape and it comes off on highway driving. Poses a safety risk

On January 15 I took my car to Tasca Ford for the "10,000 check up and NYS Inspection. I was given paperwork confirming that the car was functioning properly . On January 17, 2026 my parked, unoccupied 2024 Ford mach E crashed into my parents garage door. I brought the car back to Tasca on January 19 and again was told nothing was wrong with my brakes. I then took the car to an independent mechanic who confirmed the brakes were faulty. I also received a notice in the Ford App that there was a recall for my car. I called Ford to tell them about my accident and that I needed a loaner car. They first denied the recall then told they had "No remedy" at this time I had to contact the dealership. Tasca was still denying a recall and would not give me a loaner. On February 13, 2026 the car rolled out of park and hit an unoccupied car. I now have a rental car through Geico but only for 30 days.

My 2024 Ford Mustang Mach‑E is under an active brake safety recall (NHTSA 25V863 / Ford 25C69) with no remedy available. Ford has not provided a repair timeline, alternative transportation, or any assistance. I am concerned about the safety of operating this vehicle due to the nature of the brake defect and the uncertainty surrounding when it will be fixed. This situation is creating a serious hardship for my household. My husband is a disabled veteran with multiple medical conditions and frequent medical appointments. I am responsible for transporting him, and we rely on having a safe and dependable vehicle. The unresolved brake defect makes me uncomfortable driving the vehicle, yet I have no alternative transportation. Ford Credit has declined to assist with a buyback, and the dealership cannot offer a repair because no remedy exists. I am requesting NHTSA’s assistance in ensuring Ford provides a timely remedy or appropriate support (such as a loaner vehicle or buyback) so that my family is not placed at risk due to an unresolved safety defect.

There is an issue with the Mach E where while in a parking lot at low speeds the user may accidentally press the cruise control setting which will initiate the car jolting up to 15 mph (minimum speed for adaptive cruise control system) instantly. This happens when you are going 5 mph or less in a parking lot. Although this is more of a design issue where some users may not deal with this issue, it should be noted that forums have been posted about this same exact issue and it can cause a danger in terms of hitting pedestrians or other vehicles in parking lots or other slow moving traffic. There have been several instances where this has happened to me.

There is an issue with the Mach E where while in a parking lot at low speeds the user may accidentally press the cruise control setting which will initiate the car jolting up to 15 mph (minimum speed for adaptive cruise control system) instantly. This happens when you are going 5 mph or less in a parking lot. Although this is more of a design issue where some users may not deal with this issue, it should be noted that forums have been posted about this same exact issue and it can cause a danger in terms of hitting pedestrians or other vehicles in parking lots or other slow moving traffic. There have been several instances where this has happened to me.

While picking up my daughter from school this week, I entered a school parking lot and began a low-speed right turn to pull into a parking space. During this maneuver, the car unexpectedly and abruptly accelerated forward. I reacted immediately and applied the brakes, but the car traveled approximately two car lengths beyond the intended parking spot. I came to a stop across two parking spaces. This occurred in an active school pickup area with parents and children nearby. There were no cars or pedestrians directly in front of me at that moment. I still fear what the outcome might have been if anyone had been present. Immediately after stopping, I observed that the adaptive cruise control speed indicator on the instrument cluster was set to 15 and was crossed out, indicating it had recently been active and disengaged. However, I did not engage adaptive cruise control during that trip. Based on the car’s behavior and the display state, my best assessment is that adaptive cruise control was unintentionally engaged during the parking maneuver causing the car to attempt to accelerate toward a previously set cruise speed despite being in a low-speed, turning scenario. Again, I did not use ACC on this trip. A sudden acceleration in a school parking lot presents an extreme hazard. The only reason this incident did not result in injury or death was immediate braking and luck. There were no warning lamps or messages prior to the incident. The car has not yet been inspected by a dealer or manufacturer. I am aware of multiple publicly shared videos from other Mach-E owners documenting similar incidents, some resulting in crashes. This appears to be a systemic adaptive cruise control design or software issue that warrants immediate investigation and correction to avoid serious injury or death.

While picking up my daughter from school this week, I entered a school parking lot and began a low-speed right turn to pull into a parking space. During this maneuver, the car unexpectedly and abruptly accelerated forward. I reacted immediately and applied the brakes, but the car traveled approximately two car lengths beyond the intended parking spot. I came to a stop across two parking spaces. This occurred in an active school pickup area with parents and children nearby. There were no cars or pedestrians directly in front of me at that moment. I still fear what the outcome might have been if anyone had been present. Immediately after stopping, I observed that the adaptive cruise control speed indicator on the instrument cluster was set to 15 and was crossed out, indicating it had recently been active and disengaged. However, I did not engage adaptive cruise control during that trip. Based on the car’s behavior and the display state, my best assessment is that adaptive cruise control was unintentionally engaged during the parking maneuver causing the car to attempt to accelerate toward a previously set cruise speed despite being in a low-speed, turning scenario. Again, I did not use ACC on this trip. A sudden acceleration in a school parking lot presents an extreme hazard. The only reason this incident did not result in injury or death was immediate braking and luck. There were no warning lamps or messages prior to the incident. The car has not yet been inspected by a dealer or manufacturer. I am aware of multiple publicly shared videos from other Mach-E owners documenting similar incidents, some resulting in crashes. This appears to be a systemic adaptive cruise control design or software issue that warrants immediate investigation and correction to avoid serious injury or death.

While picking up my daughter from school this week, I entered a school parking lot and began a low-speed right turn to pull into a parking space. During this maneuver, the car unexpectedly and abruptly accelerated forward. I reacted immediately and applied the brakes, but the car traveled approximately two car lengths beyond the intended parking spot. I came to a stop across two parking spaces. This occurred in an active school pickup area with parents and children nearby. There were no cars or pedestrians directly in front of me at that moment. I still fear what the outcome might have been if anyone had been present. Immediately after stopping, I observed that the adaptive cruise control speed indicator on the instrument cluster was set to 15 and was crossed out, indicating it had recently been active and disengaged. However, I did not engage adaptive cruise control during that trip. Based on the car’s behavior and the display state, my best assessment is that adaptive cruise control was unintentionally engaged during the parking maneuver causing the car to attempt to accelerate toward a previously set cruise speed despite being in a low-speed, turning scenario. Again, I did not use ACC on this trip. A sudden acceleration in a school parking lot presents an extreme hazard. The only reason this incident did not result in injury or death was immediate braking and luck. There were no warning lamps or messages prior to the incident. The car has not yet been inspected by a dealer or manufacturer. I am aware of multiple publicly shared videos from other Mach-E owners documenting similar incidents, some resulting in crashes. This appears to be a systemic adaptive cruise control design or software issue that warrants immediate investigation and correction to avoid serious injury or death.

Everyday I drive the vehicle There are 2 error messages 1. Front Camera fault, service required 2. Pre-collision Assist not available I have 32 Pre-collision warning messages in the last month, one for every day I drive. I had to drive 4 hours with no cruise control causing my leg to cramp at the 2 hour mark. There needs to be a recall for this issue. Many many other owners of the Mach-e have mentioned the same.

Everyday I drive the vehicle There are 2 error messages 1. Front Camera fault, service required 2. Pre-collision Assist not available I have 32 Pre-collision warning messages in the last month, one for every day I drive. I had to drive 4 hours with no cruise control causing my leg to cramp at the 2 hour mark. There needs to be a recall for this issue. Many many other owners of the Mach-e have mentioned the same.

Everyday I drive the vehicle There are 2 error messages 1. Front Camera fault, service required 2. Pre-collision Assist not available I have 32 Pre-collision warning messages in the last month, one for every day I drive. I had to drive 4 hours with no cruise control causing my leg to cramp at the 2 hour mark. There needs to be a recall for this issue. Many many other owners of the Mach-e have mentioned the same.

I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a problem with this car since I purchased. I told Ford after this incident, that I fear to drive the vehicle with my family, because that's how scared I was when I had no control. I requested multiple times for someone from Ford Corporate to contact me, and still have not heard from anyone. On 11/26 I received a recall for the 12v battery, which is pretty much what keeps the car on and off, and I still have not heard from anyone in Ford corporate.

I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a problem with this car since I purchased. I told Ford after this incident, that I fear to drive the vehicle with my family, because that's how scared I was when I had no control. I requested multiple times for someone from Ford Corporate to contact me, and still have not heard from anyone. On 11/26 I received a recall for the 12v battery, which is pretty much what keeps the car on and off, and I still have not heard from anyone in Ford corporate.

I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a problem with this car since I purchased. I told Ford after this incident, that I fear to drive the vehicle with my family, because that's how scared I was when I had no control. I requested multiple times for someone from Ford Corporate to contact me, and still have not heard from anyone. On 11/26 I received a recall for the 12v battery, which is pretty much what keeps the car on and off, and I still have not heard from anyone in Ford corporate.

My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago. Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse: “We cannot take your vehicle because we do not have a loaner car available.” This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility — it is a failure of Ford and the dealer to provide required support. As a result: •My recall remains unresolved •The paint defect continues to worsen •I have no scheduled service date •I have been told to “wait indefinitely” with no solution This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand. My Demands I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford’s next steps if the dealer continues refusing to accept my vehicle If this is not resolved immediately, I will escalate the issue to: •NHTSA (for failure to resolve an active recall), •Texas DMV / Consumer Protection, and •Public consumer platforms. I expect a response within 48 hours. Sincerely, [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago. Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse: “We cannot take your vehicle because we do not have a loaner car available.” This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility — it is a failure of Ford and the dealer to provide required support. As a result: •My recall remains unresolved •The paint defect continues to worsen •I have no scheduled service date •I have been told to “wait indefinitely” with no solution This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand. My Demands I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford’s next steps if the dealer continues refusing to accept my vehicle If this is not resolved immediately, I will escalate the issue to: •NHTSA (for failure to resolve an active recall), •Texas DMV / Consumer Protection, and •Public consumer platforms. I expect a response within 48 hours. Sincerely, [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago. Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse: “We cannot take your vehicle because we do not have a loaner car available.” This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility — it is a failure of Ford and the dealer to provide required support. As a result: •My recall remains unresolved •The paint defect continues to worsen •I have no scheduled service date •I have been told to “wait indefinitely” with no solution This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand. My Demands I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford’s next steps if the dealer continues refusing to accept my vehicle If this is not resolved immediately, I will escalate the issue to: •NHTSA (for failure to resolve an active recall), •Texas DMV / Consumer Protection, and •Public consumer platforms. I expect a response within 48 hours. Sincerely, [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving to work as usual and the road is clear just damp from a slight rain. When all the sudden the car just started swerving signaling that the road is wet. But even if wet it shouldn’t swerve like crazy on its own. Causing me to almost crash. It was the most scariest thing that happened to me. I’m taking it to ford dealership tomorrow but not sure how this will be fixed. Now I’m scared to drive on rainy days. I have drove before in rainy days and never had this happen. Today weather when driving wasn’t bad just slight damp on the road and it just started swerving like crazy and I wasn’t driving fast just on a normal street. I was scared to hop on the freeway to work. I skipped work because I was scared to drive.

There is an issue with Cruise Control while moving out of a parking space. I am concerned for my wife who knows nothing about technology. If she were to MISTAKENLY press the Cruise Control button while parked and a car is in front of her, the car's Cruise Control will ACTIVATE AND LUNG FORWARD at a speed of 15MPH. This can be frightening and in a panic a person can crash. This has happened to me on SEVERAL occasions but I am able to handle the situation. If it happens to my WIFE, there surely will be a HUGE problem. I can reproduce the problem very easily. If you are parked behind a car Cruise Control can be activated. If you are STOPPED and there are no cars in front of you, you CANNOT activate Cruise Control. Therefore, when you need Adaptive Cruise Control (for traffic jams) a double click of the button seems feasible. Single click when you are over 30mph. This should be an easy software update.

Recall issued 6/13/2025 and Ford has not announced a remedy to this issue. Ford is required to have a remedy within a timely manner. It has been over two months.

I lease a 2024 Ford Mustang Mach-E. On [XXX] the vehicle suddenly displayed a High-Voltage Battery Fault, Powertrain Malfunction / Reduced Power warning. The dealer replaced the High-Voltage Junction Box (HVJB), however I am unsure whether the actual root cause was ever identified. This failure shows a major defect in the high-voltage electrical system. Separately, my vehicle is also subject to Recall 25S65 / NHTSA 25V404, where a discharged 12-volt battery can prevent the electronic door latches from opening, risking passenger entrapment. Ford has no remedy available and has only projected a future software update. My car is still at the dealership. These two issues are connected: the HV system (through the HVJB) powers the DC-DC converter that keeps the 12-volt battery charged. A failure on the HV side can starve the 12-volt system, which directly creates the entrapment risk described in the recall. I live in Florida, where extreme heat makes this risk especially dangerous for children, pets, and elderly passengers. What is my emergency plan...carry a hammer to break the windows on every trip? This is an unreasonable and unsafe expectation for consumers. Ford has not provided any fix or assurance of safety. I have specifically asked Ford whether my car is safe to drive — they have not provided any assurances, merely repeating that Ford has not issued a stop-driving order on the vehicle. This unresolved defect substantially impairs the use, value, and safety of my vehicle, and Ford has failed to provide an adequate repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I lease a 2024 Ford Mustang Mach-E. On [XXX] the vehicle suddenly displayed a High-Voltage Battery Fault, Powertrain Malfunction / Reduced Power warning. The dealer replaced the High-Voltage Junction Box (HVJB), however I am unsure whether the actual root cause was ever identified. This failure shows a major defect in the high-voltage electrical system. Separately, my vehicle is also subject to Recall 25S65 / NHTSA 25V404, where a discharged 12-volt battery can prevent the electronic door latches from opening, risking passenger entrapment. Ford has no remedy available and has only projected a future software update. My car is still at the dealership. These two issues are connected: the HV system (through the HVJB) powers the DC-DC converter that keeps the 12-volt battery charged. A failure on the HV side can starve the 12-volt system, which directly creates the entrapment risk described in the recall. I live in Florida, where extreme heat makes this risk especially dangerous for children, pets, and elderly passengers. What is my emergency plan...carry a hammer to break the windows on every trip? This is an unreasonable and unsafe expectation for consumers. Ford has not provided any fix or assurance of safety. I have specifically asked Ford whether my car is safe to drive — they have not provided any assurances, merely repeating that Ford has not issued a stop-driving order on the vehicle. This unresolved defect substantially impairs the use, value, and safety of my vehicle, and Ford has failed to provide an adequate repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I lease a 2024 Ford Mustang Mach-E. On [XXX] the vehicle suddenly displayed a High-Voltage Battery Fault, Powertrain Malfunction / Reduced Power warning. The dealer replaced the High-Voltage Junction Box (HVJB), however I am unsure whether the actual root cause was ever identified. This failure shows a major defect in the high-voltage electrical system. Separately, my vehicle is also subject to Recall 25S65 / NHTSA 25V404, where a discharged 12-volt battery can prevent the electronic door latches from opening, risking passenger entrapment. Ford has no remedy available and has only projected a future software update. My car is still at the dealership. These two issues are connected: the HV system (through the HVJB) powers the DC-DC converter that keeps the 12-volt battery charged. A failure on the HV side can starve the 12-volt system, which directly creates the entrapment risk described in the recall. I live in Florida, where extreme heat makes this risk especially dangerous for children, pets, and elderly passengers. What is my emergency plan...carry a hammer to break the windows on every trip? This is an unreasonable and unsafe expectation for consumers. Ford has not provided any fix or assurance of safety. I have specifically asked Ford whether my car is safe to drive — they have not provided any assurances, merely repeating that Ford has not issued a stop-driving order on the vehicle. This unresolved defect substantially impairs the use, value, and safety of my vehicle, and Ford has failed to provide an adequate repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2024 Ford Mustang Mach-E affected by recall 25S65 / 25V404. Ford has placed a stop-sale on all 2024 and older Mach-Es for this issue but is allowing current owners to drive the vehicles. The defect can trap occupants or pets inside if the 12V battery discharges, posing a serious safety risk in hot weather (currently 100°F in my area). I contacted Kendall Ford of Meridian, ID, on 8/14/25 to schedule the repair. They confirmed the remedy is a software update not yet available for my model year and estimated it will not be released until Q4 2025. This is more than 60 days after the recall was issued, and I have no safe remedy available. I believe Ford should provide an immediate fix, replacement vehicle, or buyback due to the safety risk.

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the rear doors failed to open as needed and could only be opened while engaging the front driver's side power master door lock switch. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000.

I own a 2024 Ford Mustang Mach-E affected by recall 25S65 / 25V404. Ford has placed a stop-sale on all 2024 and older Mach-Es for this issue but is allowing current owners to drive the vehicles. The defect can trap occupants or pets inside if the 12V battery discharges, posing a serious safety risk in hot weather (currently 100°F in my area). I contacted Kendall Ford of Meridian, ID, on 8/14/25 to schedule the repair. They confirmed the remedy is a software update not yet available for my model year and estimated it will not be released until Q4 2025. This is more than 60 days after the recall was issued, and I have no safe remedy available. I believe Ford should provide an immediate fix, replacement vehicle, or buyback due to the safety risk.

I am reporting a serious safety defect involving the electronic front door latches on my 2024 Ford Mustang Mach E. During a 12V battery discharge, the electric latches can fail, preventing the doors from opening in the outside. This means the driver or passengers could become trapped in the vehicle, or the driver can be locked out in an emergency, even if both key fob and key are present. This defect poses a critical safety risk in situations requiring a rapid exit - such as accident or extreme heat and increases the risk of injury or death. As an active duty service member, I work in a secure federal government facility and have to leave my phone in my vehicle during working hours. This heightens the danger, because if the latch fails, I would have no secondary means to gain entry or exit, potentially delaying emergency responses. Ford has acknowledged the defect in the recall (25S65/25V404) in early June. They said to expect an update by the end of Q3, which is nearing and I haven’t heard anything yet. I believe this defect warrants urgent attention, and consideration of a manufacturer buyback due to severe safety implications.

I am reporting a serious safety defect involving the electronic front door latches on my 2024 Ford Mustang Mach E. During a 12V battery discharge, the electric latches can fail, preventing the doors from opening in the outside. This means the driver or passengers could become trapped in the vehicle, or the driver can be locked out in an emergency, even if both key fob and key are present. This defect poses a critical safety risk in situations requiring a rapid exit - such as accident or extreme heat and increases the risk of injury or death. As an active duty service member, I work in a secure federal government facility and have to leave my phone in my vehicle during working hours. This heightens the danger, because if the latch fails, I would have no secondary means to gain entry or exit, potentially delaying emergency responses. Ford has acknowledged the defect in the recall (25S65/25V404) in early June. They said to expect an update by the end of Q3, which is nearing and I haven’t heard anything yet. I believe this defect warrants urgent attention, and consideration of a manufacturer buyback due to severe safety implications.

I am reporting a serious safety defect involving the electronic front door latches on my 2024 Ford Mustang Mach E. During a 12V battery discharge, the electric latches can fail, preventing the doors from opening in the outside. This means the driver or passengers could become trapped in the vehicle, or the driver can be locked out in an emergency, even if both key fob and key are present. This defect poses a critical safety risk in situations requiring a rapid exit - such as accident or extreme heat and increases the risk of injury or death. As an active duty service member, I work in a secure federal government facility and have to leave my phone in my vehicle during working hours. This heightens the danger, because if the latch fails, I would have no secondary means to gain entry or exit, potentially delaying emergency responses. Ford has acknowledged the defect in the recall (25S65/25V404) in early June. They said to expect an update by the end of Q3, which is nearing and I haven’t heard anything yet. I believe this defect warrants urgent attention, and consideration of a manufacturer buyback due to severe safety implications.

I lease a brand-new 2024 Ford Mustang Mach-E with approximately 5,000 miles. The vehicle is subject to NHTSA Campaign Number 25V404 (Ford Recall 25S65) for defective exterior electronic door latches that may fail to open if the 12-volt battery discharges. Ford has confirmed there is no repair available and no timeline for a fix. This defect has been acknowledged by my Ford dealer and Ford corporate. While Ford states that the interior manual handles still function, this ignores a serious real-world safety hazard. I frequently transport dogs and other passengers who cannot operate the manual handles. If I step outside the vehicle — even briefly — and the exterior handles fail, these occupants could be trapped inside. In an emergency such as extreme heat, cold, or fire, this could result in injury or death, and rescue would require breaking the glass, creating additional risk of harm. Ford’s own recall language acknowledges this is a “safety defect,” yet the current stance is that the vehicle is “safe to drive.” This does not address the entrapment risk for vulnerable occupants. The defect has not yet resulted in entrapment or injury, but it is an active and unresolved hazard that could occur without warning. This complaint is being filed to document the risk before harm occurs and to ensure a timely, safe remedy is provided.

I lease a brand-new 2024 Ford Mustang Mach-E with approximately 5,000 miles. The vehicle is subject to NHTSA Campaign Number 25V404 (Ford Recall 25S65) for defective exterior electronic door latches that may fail to open if the 12-volt battery discharges. Ford has confirmed there is no repair available and no timeline for a fix. This defect has been acknowledged by my Ford dealer and Ford corporate. While Ford states that the interior manual handles still function, this ignores a serious real-world safety hazard. I frequently transport dogs and other passengers who cannot operate the manual handles. If I step outside the vehicle — even briefly — and the exterior handles fail, these occupants could be trapped inside. In an emergency such as extreme heat, cold, or fire, this could result in injury or death, and rescue would require breaking the glass, creating additional risk of harm. Ford’s own recall language acknowledges this is a “safety defect,” yet the current stance is that the vehicle is “safe to drive.” This does not address the entrapment risk for vulnerable occupants. The defect has not yet resulted in entrapment or injury, but it is an active and unresolved hazard that could occur without warning. This complaint is being filed to document the risk before harm occurs and to ensure a timely, safe remedy is provided.

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that after the vehicle was parked with the engine turned off, the front driver’s side door failed to open as intended. After several attempts with the key fob and the door latch, the doors failed to open. A family member opened the door. The local dealer was contacted. The vehicle was not repaired. The contact was informed that the door needed to fail three times to be repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 9,500.

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that after the vehicle was parked with the engine turned off, the front driver’s side door failed to open as intended. After several attempts with the key fob and the door latch, the doors failed to open. A family member opened the door. The local dealer was contacted. The vehicle was not repaired. The contact was informed that the door needed to fail three times to be repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 9,500.

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was concerned for her safety and the safety of her baby because there was no mechanism that could temporarily override the failure in the event the failure occurred in significantly hot weather. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was concerned for her safety and the safety of her baby because there was no mechanism that could temporarily override the failure in the event the failure occurred in significantly hot weather. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2024 Ford Mustang Mach E. The contact stated that upon investigation, the contact became aware that the vehicle was included in NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact investigated and found out that the dealer had been notified about the recall. The contact stated that the Salesperson opened the door for the contact and informed that contact that the vehicle needed to be sold for tax reasons. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 Ford Mustang Mach E. The contact stated that upon investigation, the contact became aware that the vehicle was included in NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact investigated and found out that the dealer had been notified about the recall. The contact stated that the Salesperson opened the door for the contact and informed that contact that the vehicle needed to be sold for tax reasons. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

[XXX] @ [XXX] The door locks are not opening from the outside. The battery will not charge. I cannot get my items out. I have a [XXX] work & personal electronics, along with personal items for myself & my family, inside that I cannot access. It's early Sunday morning, I am over 3 hours away from home, in Corpus Christi, with my brother & [XXX] nephew, along with both of my Dogs. The ford dealerships in this city will not be open until Monday. The plan was to stay for a night & drive back home, as both myself & brother have to work on Monday. I am a therapist (Psychotherapist) with critical clients, & this is problematic. This is NOT the 1st or 2ND time I had an issue like this. This is actually the 3RD time, but the last time I dealt with this, the dealership had no recollection or documentation of a bad battery or battery issues; however, that IS what I was told the first time, but when I picked it up, I was told they just FIXED something, with the battery. The 2nd time, the doors locked up, the battery would not charge & I had it towed to the same dealership, that it was purchased from, from my home of Giddings, TX to College Station, TX, & I was told, I needed a whole new Battery replacement. The car was purchased brand new with approximately 11 miles in October/November of 2024, & it currently has between 7000-8000 (I do not remember the total amount, but it has over 7,000, but less than 8,000). Fast forward to roadside giving me a hard time for having to bring a device to charge the battery to open it, leaving, & cutting my wrist, while grabbing things out of the vehicle, between the seat & center console, as my hand got stuck, & I forgot the seat could not move without any electric charge (there is a JAGGED edge in between that it's dangerous for ANYONE, & it's hidden by a cloth flap). I also had to pay for a rental vehicle despite having this service, when the dealership opened, for 2 days). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford Mustang Mach-E. The contact stated that upon parking and turning off the vehicle, the contact attempted to exit the vehicle, but the front driver's side door failed to open as intended. The contact called AAA, who assisted in unlocking the door and jumpstarted the vehicle. The contact was able to exit the vehicle. The dealer was contacted and sent a mobile mechanic to the residence to diagnose the vehicle; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2024 Ford Mustang Mach-E. The contact stated that upon parking and turning off the vehicle, the contact attempted to exit the vehicle, but the front driver's side door failed to open as intended. The contact called AAA, who assisted in unlocking the door and jumpstarted the vehicle. The contact was able to exit the vehicle. The dealer was contacted and sent a mobile mechanic to the residence to diagnose the vehicle; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2024 Ford Mustang Mach-E. The contact stated that the rear passenger's side doors failed to open while passengers were attempting to exit the vehicle, requiring the contact to open the door from the outside. The contact stated that the child lock system was not the cause of the failure. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

The contact owns a 2024 Ford Mustang Mach-E. The contact stated that the rear passenger's side doors failed to open while passengers were attempting to exit the vehicle, requiring the contact to open the door from the outside. The contact stated that the child lock system was not the cause of the failure. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

I am the owner of a 2021 Ford Mustang Mach-E affected by Recall 25S65 involving a 12V battery discharge issue that creates a serious entrapment hazard. If the 12V battery fails, the front doors can remain locked—even if someone exits using the mechanical release. This puts me and my family at risk of being locked inside or outside the vehicle in dangerous situations. I live in Texas, and I have two young daughters—both in car seats. The idea that this vehicle could trap us inside during a power failure, especially in Texas heat, is terrifying. I bought this vehicle to transport my family safely, and I no longer trust it to do that. Ford has admitted the risk exists but has said that a remedy won’t be available until Q3 2025. I contacted the dealership and confirmed that no parts or software are available. That leaves me and my family vulnerable for an unknown number of months. This is not a minor inconvenience—it’s a safety failure with real consequences. I am respectfully demanding a full vehicle buyback. I will not wait until the worst happens. The vehicle poses an immediate and unacceptable risk, and Ford’s delayed timeline makes continued ownership unreasonable. I need help ensuring my family is protected.

I am the owner of a 2021 Ford Mustang Mach-E affected by Recall 25S65 involving a 12V battery discharge issue that creates a serious entrapment hazard. If the 12V battery fails, the front doors can remain locked—even if someone exits using the mechanical release. This puts me and my family at risk of being locked inside or outside the vehicle in dangerous situations. I live in Texas, and I have two young daughters—both in car seats. The idea that this vehicle could trap us inside during a power failure, especially in Texas heat, is terrifying. I bought this vehicle to transport my family safely, and I no longer trust it to do that. Ford has admitted the risk exists but has said that a remedy won’t be available until Q3 2025. I contacted the dealership and confirmed that no parts or software are available. That leaves me and my family vulnerable for an unknown number of months. This is not a minor inconvenience—it’s a safety failure with real consequences. I am respectfully demanding a full vehicle buyback. I will not wait until the worst happens. The vehicle poses an immediate and unacceptable risk, and Ford’s delayed timeline makes continued ownership unreasonable. I need help ensuring my family is protected.

Sudden unintended acceleration event. I was pulling into a parking spot going very slow and lifted my leg off the accelerator when the car suddenly surged forward and crashed into a tree, a wall and a nearby parked car (no people in the car). This put my safety at risk. I was thankfully not severely hurt and had no other passengers in my car. I have sustained some muscle strains in my neck. I have reported the incident to Ford Credit and requested the data logs and investigation. My airbags were also not deployed and this seems very similar to other reports I have seen online. The police were called to the site and a case filed. There was a message flashing "parking sensors fault".

Sudden unintended acceleration event. I was pulling into a parking spot going very slow and lifted my leg off the accelerator when the car suddenly surged forward and crashed into a tree, a wall and a nearby parked car (no people in the car). This put my safety at risk. I was thankfully not severely hurt and had no other passengers in my car. I have sustained some muscle strains in my neck. I have reported the incident to Ford Credit and requested the data logs and investigation. My airbags were also not deployed and this seems very similar to other reports I have seen online. The police were called to the site and a case filed. There was a message flashing "parking sensors fault".

On 5/14/2025 at aprox 5:35pm I was completely stopped in traffic when all of a sudden my car started to accelerate without me pressing on the accelerator. I pressed the brake pedal, however the car continued to move forward, by this time the brake pedal was pressed to the floor and the car was continuing to more forward. I was stopped aprox 6 feet behind a semi truck, and ended up crashing into the back of the semi. The car continued to surge forward, even though my car was pressed against the back of the semi. It was at that time when I put the car in Neutral. When traffic started to move, I followed the truck, but apparently he did not realize I had hit him. I was able to drive home. There was significant damage to the front of my car. Normally I would get an alert if I am too close to the car in front of me to prevent an accident, the alert never came on. The airbags did not deploy. I was in 1 pedal driving mode when this happened, and after the incident I switched to 2 pedal driving. I have an app for my car and it does not state any accidents occurred, there are no alerts listed for this day.

On 5/14/2025 at aprox 5:35pm I was completely stopped in traffic when all of a sudden my car started to accelerate without me pressing on the accelerator. I pressed the brake pedal, however the car continued to move forward, by this time the brake pedal was pressed to the floor and the car was continuing to more forward. I was stopped aprox 6 feet behind a semi truck, and ended up crashing into the back of the semi. The car continued to surge forward, even though my car was pressed against the back of the semi. It was at that time when I put the car in Neutral. When traffic started to move, I followed the truck, but apparently he did not realize I had hit him. I was able to drive home. There was significant damage to the front of my car. Normally I would get an alert if I am too close to the car in front of me to prevent an accident, the alert never came on. The airbags did not deploy. I was in 1 pedal driving mode when this happened, and after the incident I switched to 2 pedal driving. I have an app for my car and it does not state any accidents occurred, there are no alerts listed for this day.

On 5/14/2025 at aprox 5:35pm I was completely stopped in traffic when all of a sudden my car started to accelerate without me pressing on the accelerator. I pressed the brake pedal, however the car continued to move forward, by this time the brake pedal was pressed to the floor and the car was continuing to more forward. I was stopped aprox 6 feet behind a semi truck, and ended up crashing into the back of the semi. The car continued to surge forward, even though my car was pressed against the back of the semi. It was at that time when I put the car in Neutral. When traffic started to move, I followed the truck, but apparently he did not realize I had hit him. I was able to drive home. There was significant damage to the front of my car. Normally I would get an alert if I am too close to the car in front of me to prevent an accident, the alert never came on. The airbags did not deploy. I was in 1 pedal driving mode when this happened, and after the incident I switched to 2 pedal driving. I have an app for my car and it does not state any accidents occurred, there are no alerts listed for this day.

Vehicle has a bearing noise in the front. Now vehicle has door fault, transmission not in park, auto hold fault and hill assist not available when driving the car. The car will engage parking brake randomly and when the brakes are wet the brakes will not engage for up to 50 feet. The car has become extremely unsafe and unpredictable. Ford’s road side assistance keeps delaying any tow and finally had to cancel the tow as I have to work. Need help badly with this!