Transmission is now not shifting out of park and this is after having issues with the engine allowing coolant to get in and causing damage with the cylinders. Would not pass the pressure test. When calling ford customer service and headquarters telling me there is no way they can help with good will. Find this troublesome when they already know the EcoBoost causing issues to the car and my car is not at 120,000 miles yet. After seeing the 2013-2016 models already have a recall for the exact same thing and you're going to say this is not related is beyond ignorant on the company's behalf.
Transmission is now not shifting out of park and this is after having issues with the engine allowing coolant to get in and causing damage with the cylinders. Would not pass the pressure test. When calling ford customer service and headquarters telling me there is no way they can help with good will. Find this troublesome when they already know the EcoBoost causing issues to the car and my car is not at 120,000 miles yet. After seeing the 2013-2016 models already have a recall for the exact same thing and you're going to say this is not related is beyond ignorant on the company's behalf.
Transmission is now not shifting out of park and this is after having issues with the engine allowing coolant to get in and causing damage with the cylinders. Would not pass the pressure test. When calling ford customer service and headquarters telling me there is no way they can help with good will. Find this troublesome when they already know the EcoBoost causing issues to the car and my car is not at 120,000 miles yet. After seeing the 2013-2016 models already have a recall for the exact same thing and you're going to say this is not related is beyond ignorant on the company's behalf.
My vehicle has been throwing codes that the shifter cable is misaligned or misadjusted for a long time now. The dash flashes between neutral and drive while im driving. It says shift system fault all the time. I have to shut the car off and turn it back on to get it to work. I stalled out on a hill the other day and was almost rear ended by someone behind me. The steering wheel has physical play. It feels like it wobbles or sways while im driving and it shakes. I just had new tires put on and balanced so it's not that. The manufacturer website is claiming the recall is "complete" in their database, but the safety hazard still exists on the vehicle.
My vehicle has been throwing codes that the shifter cable is misaligned or misadjusted for a long time now. The dash flashes between neutral and drive while im driving. It says shift system fault all the time. I have to shut the car off and turn it back on to get it to work. I stalled out on a hill the other day and was almost rear ended by someone behind me. The steering wheel has physical play. It feels like it wobbles or sways while im driving and it shakes. I just had new tires put on and balanced so it's not that. The manufacturer website is claiming the recall is "complete" in their database, but the safety hazard still exists on the vehicle.
- There is a crack in the engine block; coolant is leaking into cylinder 3. I am having the car taken by carvana on 3/30 and it will no longer be available for inspection, but I have record of the mechanical issues from taking the vehicle into the dealership on 3/18. - My/others safety was not immediately at risk, but I know that my engine could have blown while driving, causing an accident or even an engine fire. - As stated, issue was confirmed by dealer, and I have records of this - N/A - Check engine light appeared on approximately 3/5; was unable to have car inspected right away and continued driving. Started to get intermittent errors stating that the engine was overheating/coolant was low on 3/12. Stopped driving car more than 2 miles at a time after this. Boyfriend correctly diagnosed issue on 3/15 and I had the issue confirmed by dealer on 3/18.
- There is a crack in the engine block; coolant is leaking into cylinder 3. I am having the car taken by carvana on 3/30 and it will no longer be available for inspection, but I have record of the mechanical issues from taking the vehicle into the dealership on 3/18. - My/others safety was not immediately at risk, but I know that my engine could have blown while driving, causing an accident or even an engine fire. - As stated, issue was confirmed by dealer, and I have records of this - N/A - Check engine light appeared on approximately 3/5; was unable to have car inspected right away and continued driving. Started to get intermittent errors stating that the engine was overheating/coolant was low on 3/12. Stopped driving car more than 2 miles at a time after this. Boyfriend correctly diagnosed issue on 3/15 and I had the issue confirmed by dealer on 3/18.
My vehicle has been throwing codes that the shifter cable is misaligned or misadjusted for a long time now. The dash flashes between neutral and drive while im driving. It says shift system fault all the time. I have to shut the car off and turn it back on to get it to work. I stalled out on a hill the other day and was almost rear ended by someone behind me. The steering wheel has physical play. It feels like it wobbles or sways while im driving and it shakes. I just had new tires put on and balanced so it's not that. The manufacturer website is claiming the recall is "complete" in their database, but the safety hazard still exists on the vehicle.
2018 Ford Fusion SE 1.5L EcoBoost, just purchased the car 10 days ago and I already have antifreeze that's mixing with the oil causing the car to overheat and white smoke coming from the back cannot drive the car took it to three mechanics they told me it needs a new turbo and a head gasket which will cost well over $4,000 which I don't have the money that I bought the car with I borrowed from family members so I can go back to work and I don't have money to fix it so at the moment I am unemployed because I have no vehicle to get to work this is a major problem. My father before he passed away had a 2017 Ford Escape with the same engine and he had the same problem he sold it for $1500 lost 14 Grand on it
I am a subsequent owner of this vehicle and it was sold to me with the known issue of coolant intrusion. Not only have I spent over $1000 in repairs. The issue is a known defect with the short block on the engine. While traveling down interstate 275 my car overheated without warning and shut off almost causing a four car collision.
2018 Ford Fusion SE 1.5L EcoBoost, just purchased the car 10 days ago and I already have antifreeze that's mixing with the oil causing the car to overheat and white smoke coming from the back cannot drive the car took it to three mechanics they told me it needs a new turbo and a head gasket which will cost well over $4,000 which I don't have the money that I bought the car with I borrowed from family members so I can go back to work and I don't have money to fix it so at the moment I am unemployed because I have no vehicle to get to work this is a major problem. My father before he passed away had a 2017 Ford Escape with the same engine and he had the same problem he sold it for $1500 lost 14 Grand on it
Leading coolant due to coolant infusion in the block of engine.
After I bought from personal owner feb. 3rd 2025 I drove 50 miles and overheated before I made it home . The check engine light came on it showed up as a bank 1 bank 3 misfire also camshaft position sensor so I replaced these things and it still was losing coolant oil is just fine. Every time I would drive it it would still overheat I would keep putting more antifreeze in to make it home. It started to misfire very badly still loosing coolant jerking when I would try to give it gas and some times would hardly move . I changed the thermostat still the same . So then I replaced the catalytic converter still nothing changed . Took it to a shop and he looked all over it couldn't find anywhere that the coolant could have been escaping he did find and replace the vvt solenoid. Worked for a very short period. So as the problems progressed and the car wouldn't even go 3 minutes without overheating and jerking losing almost all of its power my brother put a head tester on it and conducted the test to show it has a bad head so its not able to be driven to be checked by any dealership or anything also isn't under recall . Yes it is a safety hazard when I was able to drive it was losing power I couldn't gain speed even with a full pedal so took the risk of being hit from behind if a car had come up behind me .
Mechanical. Coolant Intrusion on my 2018 Ford Fusion SE 1.5L ecobuster
After I bought from personal owner feb. 3rd 2025 I drove 50 miles and overheated before I made it home . The check engine light came on it showed up as a bank 1 bank 3 misfire also camshaft position sensor so I replaced these things and it still was losing coolant oil is just fine. Every time I would drive it it would still overheat I would keep putting more antifreeze in to make it home. It started to misfire very badly still loosing coolant jerking when I would try to give it gas and some times would hardly move . I changed the thermostat still the same . So then I replaced the catalytic converter still nothing changed . Took it to a shop and he looked all over it couldn't find anywhere that the coolant could have been escaping he did find and replace the vvt solenoid. Worked for a very short period. So as the problems progressed and the car wouldn't even go 3 minutes without overheating and jerking losing almost all of its power my brother put a head tester on it and conducted the test to show it has a bad head so its not able to be driven to be checked by any dealership or anything also isn't under recall . Yes it is a safety hazard when I was able to drive it was losing power I couldn't gain speed even with a full pedal so took the risk of being hit from behind if a car had come up behind me .
My car started rumbling and flashing the check engine light. I took it to the mechanic the next day, they tell me to contact Ford because of CSP 21N12 due to my spark plugs having coolant leaking on them and in cylinder, it was misfiring. They tell me the vehicle is unsafe to drive. I call Ford and they say theres nothing they can do. Im screwed out of a car because they closed the CSP's nov 2022 and i just got the car last year pre owned.
Sensor that believe the car to be overheating shut the car down while driving in on the highway.. turning the car off completely or powering it down 99%.
Sensor that believe the car to be overheating shut the car down while driving in on the highway.. turning the car off completely or powering it down 99%.
Sensor that believe the car to be overheating shut the car down while driving in on the highway.. turning the car off completely or powering it down 99%.
While operating my 2018 Ford Fusion, the vehicle began experiencing internal coolant loss resulting in engine misfires, rough running, and white exhaust smoke. The coolant intrusion caused engine failure and loss of reliability. This condition creates a safety risk, as it can lead to loss of power while driving, hesitation, and the possibility of engine shutdown. The defect occurred without warning and is consistent with widespread reports involving Ford EcoBoost engines. This issue is not related to maintenance or normal wear and tear but is a known design defect acknowledged through service bulletins and consumer litigation. Repair requires full engine replacement.
The contact owns a 2018 Ford Fusion. The contact stated that the center digital screen failed to illuminate, and the screen was black while the vehicle was shifted into gear. No warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the VIN not being under recall. Upon further investigation, the contact related the failure to NHTSA Campaign: 25V695000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
The steering wheel is coming loose and is making it hard to drive. The car is becoming seriously dangerous. Others are having issues with this. Please let's fix these cars. I have children!
CVT transmission completely failed at 150k miles and is not covered by Ford
My Engine is on my car will not go over 25 miles and if it does it shakes and I place the car in park or shut it off u can hear like water sound coming from the engine were it’s seems as if it was boiling
My Engine is on my car will not go over 25 miles and if it does it shakes and I place the car in park or shut it off u can hear like water sound coming from the engine were it’s seems as if it was boiling
Rear seatbelt driver side seat belt does not click or buckle at all. Nothing is stuck in it and it has never buckled as long as I’ve had the car
Shift actuator wouldn’t go into gear I was stranded a few times had to be towed twice. I’ve found a plastic bushing that showed a $4.00 part could be responsible. Deadly for us disabled Vietnam veterans . I can’t walk. Maine has 200 vehicles with the same issues nationwide who knows supposedly the actuator will not be made by ford motors until February 2026. I’m 76 years old this is a hazard I can’t afford to buy another car. Please help us. Or get stranded in the middle of nowhere freezing cold Thank you
Shift actuator wouldn’t go into gear I was stranded a few times had to be towed twice. I’ve found a plastic bushing that showed a $4.00 part could be responsible. Deadly for us disabled Vietnam veterans . I can’t walk. Maine has 200 vehicles with the same issues nationwide who knows supposedly the actuator will not be made by ford motors until February 2026. I’m 76 years old this is a hazard I can’t afford to buy another car. Please help us. Or get stranded in the middle of nowhere freezing cold Thank you
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle started shuddering violently, hesitated, and failed to accelerate to approximately 35 MPH. The check engine warning light was flashing. The contact related the failure to the Customer Satisfaction Program: 21N12. The vehicle was towed to the local dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer informed the contact that the engine small block needed to be replaced, but a full engine replacement was recommended. The vehicle was not repaired. The manufacturer was contacted and filed a complaint. The manufacturer advised the contact that a future report would be issued. The failure mileage was approximately 100,000.
The contact owns a 2018 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen. Several minutes later, the message "Contact the Dealer" was displayed. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the VIN was not under recall. The dealer had not diagnosed or repaired the vehicle. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.
Car started running rough then white smoke was coming out the exhaust. Took it in to have it checked out by Ford and they said it was coolant intrusion into the cylinders. Now they want $9,000 to replace an engine that has less than 60,000 miles. I see online that this is not new and definitely a design flaw with this engine and many others.
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was running rough, jerking, and shaking. The transmission and coolant temperature warning lights were illuminated. The message "Engine Overheating - Reduced Power" was displayed, and the vehicle went into LIMP Mode. The contact pulled over and had the vehicle towed to the residence. The vehicle was later towed to an independent mechanic, who determined that there was coolant intrusion in the engine, a blown head gasket, and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 148,000.
What component or system failed or malfunctioned, and is it available for inspection upon request? The APIM (Accessory Protocol Interface Module) appears to have failed. The vehicle's infotainment/play screen is completely blank and unresponsive. This module controls key systems including climate control, navigation, hands-free calling, and the backup camera. The component is available for inspection if needed. How was your safety or the safety of others put at risk? This failure compromises several safety-critical functions. I am unable to adjust climate settings, use GPS navigation, make hands-free emergency calls, or see through the backup camera. These features are essential for safe driving, especially in adverse weather or while reversing. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet confirmed by a dealer, but the issue has been consistent. I have attempted both soft and hard resets, and verified the fuses are good. All symptoms point to an APIM failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been done by the manufacturer, police, or insurance. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The issue started intermittently about two months ago. Resets worked temporarily, but the screen is now completely unresponsive.
What component or system failed or malfunctioned, and is it available for inspection upon request? The APIM (Accessory Protocol Interface Module) appears to have failed. The vehicle's infotainment/play screen is completely blank and unresponsive. This module controls key systems including climate control, navigation, hands-free calling, and the backup camera. The component is available for inspection if needed. How was your safety or the safety of others put at risk? This failure compromises several safety-critical functions. I am unable to adjust climate settings, use GPS navigation, make hands-free emergency calls, or see through the backup camera. These features are essential for safe driving, especially in adverse weather or while reversing. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet confirmed by a dealer, but the issue has been consistent. I have attempted both soft and hard resets, and verified the fuses are good. All symptoms point to an APIM failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been done by the manufacturer, police, or insurance. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The issue started intermittently about two months ago. Resets worked temporarily, but the screen is now completely unresponsive.
What component or system failed or malfunctioned, and is it available for inspection upon request? The APIM (Accessory Protocol Interface Module) appears to have failed. The vehicle's infotainment/play screen is completely blank and unresponsive. This module controls key systems including climate control, navigation, hands-free calling, and the backup camera. The component is available for inspection if needed. How was your safety or the safety of others put at risk? This failure compromises several safety-critical functions. I am unable to adjust climate settings, use GPS navigation, make hands-free emergency calls, or see through the backup camera. These features are essential for safe driving, especially in adverse weather or while reversing. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet confirmed by a dealer, but the issue has been consistent. I have attempted both soft and hard resets, and verified the fuses are good. All symptoms point to an APIM failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been done by the manufacturer, police, or insurance. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The issue started intermittently about two months ago. Resets worked temporarily, but the screen is now completely unresponsive.
Engine replaced due to flaw in design. I had my 60,000-mile service done and after it was completed, I started having serious issues with my vehicle. Kept getting check engine light cylinder 2 misfire. I took my Fusion back to the dealership, and they advised me that my engine had to be replaced. Apparently when they put my vehicle under pressure during the service it caused the coolant to leak into my engine. I have researched this and found many complaints with the same problem. Unfortunately, the owners of the other Fusions (like me) found out their vehicle was no longer under warranty, and they had to foot the entire bill. Luckly for me, I had purchased the Ford Extended Warranty, and my out-pocket pocket is $100. I was told by the dealership that Ford is aware of this issue but has not issued a recall. My service advisor was absolutely shocked when Ford authorized the necessary repairs in a couple hours berceuse it normally takes a few days to get authorization. I have owned this car since it was new and have always kept up with the required maintenance. They gave me a rental vehicle and said it would be about 7 days before the repairs are completed.
Went to back up to park . The shifter would not properly work kept going back to park .I couldn't get it into neutral to push it. No warnings. Had to 1st pay for towing from where it happened to a parking space. Then called roadside service to take it to Bay Lincoln in Panama Beach.i will send the results from dealership. It could of been real serious and caused a bad accident maybe even death. I know ford had a recall on a earlier model fusion for shifter cable. If it's the same issue I want reimbursement.
Battery Energy Control Module (BECM) malfunction. Causing sluggish response when attempting to accelerate which has nearly caused an accident on multiple occasions. Other vehicles near the date of manufacture of this vehicle are reported having the same symptoms including potential for fire. There is a recall on similar vehicles: Fusion Energi Recall Issued: 2019-2020 - BECM Fire Risk (NHTSA: 23V440, Ford: 23S33) NHTSA Reference: NEF-107DM 23V-440 The date range of vehicles affected most likely needs to be modified to include vehicles manufactured earlier than December 2017. My vehicle, in particular, was manufactured in August 2017 and exhibits the same BECM issue, however, is not currently included in the recall.
The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine with white smoke coming from the exhaust system, with the check engine warning light illuminated. Additionally, the message “Service Vehicle Soon” was displayed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 84,112.
Coolant is leaking into the cylinders and causing overheating and no start.
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was idling roughly with the check engine warning light illuminated. The vehicle was taken to the dealer, who suggested that the spark plugs be replaced and a tune-up be performed based on the mileage. The dealer performed the spark plug replacement and tune-up, and the check engine warning light was no longer illuminated; however, the vehicle was still idling roughly. The vehicle was returned to the dealer, who diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the engine had failed and needed to be replaced. The dealer diagnosed the vehicle and determined that the rear brakes and rear brake rotors needed to be replaced due to a brake fluid leak. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer informed the contact that the VIN was not under recall or special programs for the repair. The failure mileage was approximately 73,000.
The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was idling roughly with the check engine warning light illuminated. The vehicle was taken to the dealer, who suggested that the spark plugs be replaced and a tune-up be performed based on the mileage. The dealer performed the spark plug replacement and tune-up, and the check engine warning light was no longer illuminated; however, the vehicle was still idling roughly. The vehicle was returned to the dealer, who diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the engine had failed and needed to be replaced. The dealer diagnosed the vehicle and determined that the rear brakes and rear brake rotors needed to be replaced due to a brake fluid leak. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer informed the contact that the VIN was not under recall or special programs for the repair. The failure mileage was approximately 73,000.
I would like to respectfully request that my 2018 Ford Fusion, with the 1.5L EcoBoost engine, be considered for inclusion in the customer satisfaction programs related to the engine issues I'm experiencing. Despite my vehicle not being initially listed, the problems I've encountered, including the diagnostic trouble code P0302 and the coolant leak into cylinder #2, suggest that it may be suffering from a similar defect or design flaw that the program aims to address. Given the safety risks associated with the current condition of my vehicle, I believe it would be fair and reasonable to include it in the program and provide the necessary repairs or replacements to ensure the vehicle is safe to operate. I would appreciate your assistance in facilitating this process and exploring options for resolving this issue in a manner consistent with the treatment of similar vehicles.
I would like to respectfully request that my 2018 Ford Fusion, with the 1.5L EcoBoost engine, be considered for inclusion in the customer satisfaction programs related to the engine issues I'm experiencing. Despite my vehicle not being initially listed, the problems I've encountered, including the diagnostic trouble code P0302 and the coolant leak into cylinder #2, suggest that it may be suffering from a similar defect or design flaw that the program aims to address. Given the safety risks associated with the current condition of my vehicle, I believe it would be fair and reasonable to include it in the program and provide the necessary repairs or replacements to ensure the vehicle is safe to operate. I would appreciate your assistance in facilitating this process and exploring options for resolving this issue in a manner consistent with the treatment of similar vehicles.
The contact owns a 2018 Ford Fusion. The contact stated that after the engine was replaced, there was an abnormally loud banging sound coming from the engine compartment. The vehicle was taken back to the local dealer, who diagnosed the vehicle with a cracked engine flex plate. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 59,851.
At approximately 67,180 miles, a Ford dealership performed a multi-point inspection on my 2018 Ford Fusion SE with the 1.5L EcoBoost engine due to a check engine light on. The Ford dealership diagnosed the vehicle with a coolant intrusion into cylinder 2. The Ford dealership recommended the replacement of the short block and gasket kit, with an estimated repair cost of $7,465. This type of issue diagnosed for my vehicle is a known failure issue for 1.5L Ford EcoBoost engines documented in Customer Satisfaction Program 21N12, which covers coolant intrusion and engine damage in this engine type. Despite the Ford dealership diagnosis of my vehicle matching what is described in Customer Satisfaction Program 21N12, I was informed that my vehicle is not eligible. The Coolant intrusion into cylinder 2 is an issue that poses a safety risk due to engine misfires, stalling, overheating, and possible sudden loss of engine power while driving. In my case, my vehicle has become unreliable and unsafe for regular driving. A Ford dealership inspected the vehicle, confirmed and documented the issue, and the repair quote, diagnostic report and diagnostic payment receipt are available upon request. Ford has declined assistance despite the vehicle’s low mileage and clear alignment with known engine defects. I mailed a formal appeal letter to Ford Motor Company and I am filing a complaint with my state attorney general. This widespread issue affects customer safety, and vehicle safety standards and deserves further investigation, as many other Ford owners of vehicles with 1.5L EcoBoost engines have reported similar failures.
At approximately 67,180 miles, a Ford dealership performed a multi-point inspection on my 2018 Ford Fusion SE with the 1.5L EcoBoost engine due to a check engine light on. The Ford dealership diagnosed the vehicle with a coolant intrusion into cylinder 2. The Ford dealership recommended the replacement of the short block and gasket kit, with an estimated repair cost of $7,465. This type of issue diagnosed for my vehicle is a known failure issue for 1.5L Ford EcoBoost engines documented in Customer Satisfaction Program 21N12, which covers coolant intrusion and engine damage in this engine type. Despite the Ford dealership diagnosis of my vehicle matching what is described in Customer Satisfaction Program 21N12, I was informed that my vehicle is not eligible. The Coolant intrusion into cylinder 2 is an issue that poses a safety risk due to engine misfires, stalling, overheating, and possible sudden loss of engine power while driving. In my case, my vehicle has become unreliable and unsafe for regular driving. A Ford dealership inspected the vehicle, confirmed and documented the issue, and the repair quote, diagnostic report and diagnostic payment receipt are available upon request. Ford has declined assistance despite the vehicle’s low mileage and clear alignment with known engine defects. I mailed a formal appeal letter to Ford Motor Company and I am filing a complaint with my state attorney general. This widespread issue affects customer safety, and vehicle safety standards and deserves further investigation, as many other Ford owners of vehicles with 1.5L EcoBoost engines have reported similar failures.
At approximately 67,180 miles, a Ford dealership performed a multi-point inspection on my 2018 Ford Fusion SE with the 1.5L EcoBoost engine due to a check engine light on. The Ford dealership diagnosed the vehicle with a coolant intrusion into cylinder 2. The Ford dealership recommended the replacement of the short block and gasket kit, with an estimated repair cost of $7,465. This type of issue diagnosed for my vehicle is a known failure issue for 1.5L Ford EcoBoost engines documented in Customer Satisfaction Program 21N12, which covers coolant intrusion and engine damage in this engine type. Despite the Ford dealership diagnosis of my vehicle matching what is described in Customer Satisfaction Program 21N12, I was informed that my vehicle is not eligible. The Coolant intrusion into cylinder 2 is an issue that poses a safety risk due to engine misfires, stalling, overheating, and possible sudden loss of engine power while driving. In my case, my vehicle has become unreliable and unsafe for regular driving. A Ford dealership inspected the vehicle, confirmed and documented the issue, and the repair quote, diagnostic report and diagnostic payment receipt are available upon request. Ford has declined assistance despite the vehicle’s low mileage and clear alignment with known engine defects. I mailed a formal appeal letter to Ford Motor Company and I am filing a complaint with my state attorney general. This widespread issue affects customer safety, and vehicle safety standards and deserves further investigation, as many other Ford owners of vehicles with 1.5L EcoBoost engines have reported similar failures.
Coolant intrusive. New motor needed
The contact owns a 2018 Ford Fusion. The contact stated that while driving out of the driveway at 5 MPH, the engine light illuminated. The contact stated that the vehicle was difficult to start. The contact stated that the failure was like Customer Satisfaction Program: 21N12. The vehicle was taken to the local dealer for an oil change, and unknown engine repairs were completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and the referred the contact to the NHTSA Hotline. The manufacturer declined financial assistance, and stated that the issue would be escalated to the negative feedback department. The failure mileage was approximately 69,000.