The factory-installed rearview backup camera on my 2013 Ford Fusion fails intermittently. When shifting into reverse, the display screen frequently goes black, shows a distorted or flickering image with multicolored lines, or displays an error message stating the camera is unavailable. The failure is unpredictable but occurs more often in hot weather or after rain, suggesting a hardware defect. The component that has failed is the rearview camera system, likely the camera module itself, which is available for inspection. This malfunction creates a significant safety hazard by eliminating rear visibility, substantially increasing the risk of a back-over collision with pedestrians, children, or other objects. The failure to display a rearview image is a non-compliance with Federal Motor Vehicle Safety Standard No. 111. The problem has not been confirmed by a dealer due to its intermittent nature, making it difficult to reproduce on demand. The vehicle has not been inspected by the manufacturer or other parties regarding this issue. The symptoms first appeared several months ago and have become progressively more frequent. The primary warnings are the on-screen error messages and the loss of the video feed itself.
The factory-installed rearview backup camera on my 2013 Ford Fusion fails intermittently. When shifting into reverse, the display screen frequently goes black, shows a distorted or flickering image with multicolored lines, or displays an error message stating the camera is unavailable. The failure is unpredictable but occurs more often in hot weather or after rain, suggesting a hardware defect. The component that has failed is the rearview camera system, likely the camera module itself, which is available for inspection. This malfunction creates a significant safety hazard by eliminating rear visibility, substantially increasing the risk of a back-over collision with pedestrians, children, or other objects. The failure to display a rearview image is a non-compliance with Federal Motor Vehicle Safety Standard No. 111. The problem has not been confirmed by a dealer due to its intermittent nature, making it difficult to reproduce on demand. The vehicle has not been inspected by the manufacturer or other parties regarding this issue. The symptoms first appeared several months ago and have become progressively more frequent. The primary warnings are the on-screen error messages and the loss of the video feed itself.
The contact's granddaughter owned a 2013 Ford Fusion Hybrid. The contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. The contact stated that the driver's sons were in car seats in the rear seats of the vehicle. The driver immediately pulled over to the side of the road, exited the vehicle, and took her sons out of the vehicle. The contact stated that the entire vehicle then caught on fire. The contact stated that the driver's side of the vehicle was more burned than the rest of the vehicle. The fire was extinguished by the Fire Department, who informed the contact's granddaughter that the fire might have originated from the trunk of the vehicle. It was unknown whether a Police report or a Fire Department report was filed. The contact stated that the vehicle was towed and could be totaled. The driver's mother transported the driver and her sons to the emergency room due to smoke inhalation. It was unknown whether injuries were sustained. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Fire
The contact's granddaughter owned a 2013 Ford Fusion Hybrid. The contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. The contact stated that the driver's sons were in car seats in the rear seats of the vehicle. The driver immediately pulled over to the side of the road, exited the vehicle, and took her sons out of the vehicle. The contact stated that the entire vehicle then caught on fire. The contact stated that the driver's side of the vehicle was more burned than the rest of the vehicle. The fire was extinguished by the Fire Department, who informed the contact's granddaughter that the fire might have originated from the trunk of the vehicle. It was unknown whether a Police report or a Fire Department report was filed. The contact stated that the vehicle was towed and could be totaled. The driver's mother transported the driver and her sons to the emergency room due to smoke inhalation. It was unknown whether injuries were sustained. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Fire
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 MPH and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,189.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The traction control and power steering assist warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the electronic power steering gear motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The traction control and power steering assist warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the electronic power steering gear motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while her mother was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 125,000.
The contact owns a 2013 Ford Fusion. The contact stated that when the vehicle was turned on, the contact heard a loud sound emanating from the engine compartment. On another occasion, while driving at various speeds, the vehicle started shaking. Additionally, when the vehicle was in the park(P) position the vehicle continued to move inadvertently. The parking brake was applied to stop the vehicle. The vehicle was taken to a dealer where it was diagnosed that the loud noise was from the shifting from the hybrid to gasoline and that the bushing bearings and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. The dashboard was illuminated with several different lights, meanings unknown, however, there were no warning lights before the failure occurred. The driver had used an excessive amount of force to pull to the side where he turned the vehicle off and then restarted it to regain proper function. The failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power assist system failed. The independent mechanic informed them that the failure was related to NHTSA Campaign Number: 15V250000 (Steering) and referred them to Ford. The dealer was contacted and informed that the VIN was not included in the NHTSA Campaign Number: 15V250000 (Steering) but was included in NHTSA Campaign Numbers: 22V413000 (Power Train) and 20V331000 (Locks, Latches ) . The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering) then referred them to NHTSA. The approximate failure mileage was unknown.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. The dashboard was illuminated with several different lights, meanings unknown, however, there were no warning lights before the failure occurred. The driver had used an excessive amount of force to pull to the side where he turned the vehicle off and then restarted it to regain proper function. The failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power assist system failed. The independent mechanic informed them that the failure was related to NHTSA Campaign Number: 15V250000 (Steering) and referred them to Ford. The dealer was contacted and informed that the VIN was not included in the NHTSA Campaign Number: 15V250000 (Steering) but was included in NHTSA Campaign Numbers: 22V413000 (Power Train) and 20V331000 (Locks, Latches ) . The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering) then referred them to NHTSA. The approximate failure mileage was unknown.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. The dashboard was illuminated with several different lights, meanings unknown, however, there were no warning lights before the failure occurred. The driver had used an excessive amount of force to pull to the side where he turned the vehicle off and then restarted it to regain proper function. The failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power assist system failed. The independent mechanic informed them that the failure was related to NHTSA Campaign Number: 15V250000 (Steering) and referred them to Ford. The dealer was contacted and informed that the VIN was not included in the NHTSA Campaign Number: 15V250000 (Steering) but was included in NHTSA Campaign Numbers: 22V413000 (Power Train) and 20V331000 (Locks, Latches ) . The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering) then referred them to NHTSA. The approximate failure mileage was unknown.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon the depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be serviced for months. The contact stated that while waiting for the appointment while driving at an undisclosed speed, the vehicle stalled upon depression of the accelerator pedal while at a complete stop. The "Stop Safely Now" message was displayed on the instrument panel. The vehicle was towed to the dealer and diagnosed with a defective purge valve which caused the transmission failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train). The dealer and the manufacturer were notified of the issue and informed the contact that the recall was not related to the transmission failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the brake lights remained illuminated whether the vehicle was running or turned off. Due to the failure, the contact had to jumpstart the vehicle due to the battery being drained. The contact had taken the vehicle to the dealer where she was provided an estimate for the repair. Upon investigation, the contact discovered recalls on the 2014 and 2015 model year vehicles for the failure. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 159,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving approximately 30 MPH and slowing down to enter a parking lot, as she slowed the vehicle, it would not respond to the shift lever, and as she stopped and tried to shift the vehicle to park, the shift lever stopped responding. The contact stated no warning light was illuminated. The contact turned off the vehicle and called for a towing service and had it taken to a dealer who diagnosed that the transmission shifting cable needed to be replaced. The vehicle was repaired, however, the failure recurred. The vehicle was towed to the contact's residence and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 180,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 35-40 MPH, she heard abnormal grinding sounds coming from the driver's side front wheel. The contact was able to continue driving. The vehicle was taken to an independent mechanic where the ball joint and unknown suspension parts were replaced; however, the failure reoccurred. The vehicle was taken back to the independent mechanic who referred the contact to a certified transmission specialist. The vehicle was taken to a certified transmission specialist and was then towed to a second certified transmission specialist. Both transmission specialists diagnosed that the bushings were grinding in the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the parts for NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. The failure mileage was approximately 136,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the driver’s side seat belt retractor failed to extend. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V875000 (Seat Belts) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the vehicle failed to shift out of gear. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The contact stated the failure was related to NHTSA Campaign Number: 19V362000 (Power Train). The approximate failure mileage was 135,000.
The contact owns a 2013 Ford Fusion. The contact stated that while attempting to park, the vehicle became stuck in the reverse position while shifting into the drive position. The contact applied the emergency brakes to prevent the vehicle from reversing. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 18V471000 (power train) however the recall was not associated with the VIN. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2013 Ford Fusion. The contact stated that while attempting to park, the vehicle became stuck in the reverse position while shifting into the drive position. The contact applied the emergency brakes to prevent the vehicle from reversing. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 18V471000 (power train) however the recall was not associated with the VIN. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the steering assembly replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 90,000.
TL* THE CONTACT OWNS 2013 FORD FUSION HYBRID. THE CONTACT STATED WHILE VEHICLE WAS AT A STAND STILL, THE CONTACT ATTEMPTED TO RESTART VEHICLE, HOWEVER THE VEHICLE FAILED TO RESTART TWICE. THE CONTACT STATED THE POWER TRAIN WARNING LIGHT WAS ILLUMINATED. THE VEHICLE RESTARTED AFTER THE THIRD ATTEMPT. THE CONTACT STATED THE FAILURE RELATED TO NHTSA CAMPAIGN NUMBER: 18V169000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,700.
HELLO. I JUST BUY CAR AND AFTER TWO DAY COMING SOME NOISE FROM ENGINE MECHANIC TEL ME THIS IS TRANSMISSION. SO ALSO HE TOLD ME 95% OF FORD FUSION HYBRID 2013-2014 HAVE A SAME PROBLEM. I THINK FORD HAVE TO RECALL. *TR
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. AFTER AN ALIGNMENT WAS PERFORMED ON THE VEHICLE, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE SHOOK WHILE DRIVING VARIOUS SPEEDS. WHEN THE CONTACT SLOWED DOWN, HE HEARD A LOUD HUMMING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BARTOW FORD (LOCATED AT 2800 US-98, BARTOW, FL 33830, (800) 301-8570) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 112,000.
WHILE COMING OFF OF AN EXIT MY RIGHT FRONT PASSENGER DOOR FLEW OPEN AND I WAS ALMOST IN AN ACCIDENT BECAUSE IT FRIGHTENED ME AS ANOTHER CAR BEHIND ME HAD TO BRAKE AS WELL TO AVOID HITTING ME FROM THE BACK. I READ UP ON THIS CAR AND THERE IS INFORMATION STATIN THE THERE ARE PROBLEMS WITH THE DOOR LOCK/LATCHES WHERE YOU THINK YOUR DOOR IS LOCK AND IT IS NOT. NOW I TRY YO CLOSE IT, THE DOOR WILL NOT LOCK AT ALL. I DID NOT SEE A RECALL ON MY VIN BUT I NOT HAVE TO CONTACT FORD BECAUSE THERE IS INFORMATION ALL OVER THE INTERNET STATING THAT IS A KNOW FACT TO HAPPEN ON THE 2013 AND I BELIEVE THE 2014 MODELS. I ALSO HAVE AN ISSUE WHERE THE SYNC WITH MY FORD DOES NOT WORK CORRECTLY. I AM UNABLE TO USE TOUCHSCREEN BECAUSE WHEN I DUE I GET AN ERROR MESSAGE POPS UP ON THE SCREEN SAYING SOMETHING ABOUT THE USB AND POWER SOURCE AND DOES NOT ALLOW ME TO DO ANYTHING ELSE. I LITERALLY HAVE TO TURN OFF AND RESTART MY SCREEN.
WHILE COMING OFF OF AN EXIT MY RIGHT FRONT PASSENGER DOOR FLEW OPEN AND I WAS ALMOST IN AN ACCIDENT BECAUSE IT FRIGHTENED ME AS ANOTHER CAR BEHIND ME HAD TO BRAKE AS WELL TO AVOID HITTING ME FROM THE BACK. I READ UP ON THIS CAR AND THERE IS INFORMATION STATIN THE THERE ARE PROBLEMS WITH THE DOOR LOCK/LATCHES WHERE YOU THINK YOUR DOOR IS LOCK AND IT IS NOT. NOW I TRY YO CLOSE IT, THE DOOR WILL NOT LOCK AT ALL. I DID NOT SEE A RECALL ON MY VIN BUT I NOT HAVE TO CONTACT FORD BECAUSE THERE IS INFORMATION ALL OVER THE INTERNET STATING THAT IS A KNOW FACT TO HAPPEN ON THE 2013 AND I BELIEVE THE 2014 MODELS. I ALSO HAVE AN ISSUE WHERE THE SYNC WITH MY FORD DOES NOT WORK CORRECTLY. I AM UNABLE TO USE TOUCHSCREEN BECAUSE WHEN I DUE I GET AN ERROR MESSAGE POPS UP ON THE SCREEN SAYING SOMETHING ABOUT THE USB AND POWER SOURCE AND DOES NOT ALLOW ME TO DO ANYTHING ELSE. I LITERALLY HAVE TO TURN OFF AND RESTART MY SCREEN.
PERIODICALLY WHEN APPLY BRAKE, NO ENGAGEMENT, AS IF I HIT A PATCH OF ICE, THEN THE BREAK ENGAGES.
I WAS DRIVING MYSELF TO MY EMT SALARY, FULL BENEFIT JOB WHEN MY CAR BEGAN TO SMOKE. WHEN I PULLED OVER AND LIFTED THE HOOD FLAMES CAME ROARING OUT. I PERSONALLY WAS ABLE TO PUT IT OUT BEING A FORMER FIRE FIGHTER. NOW INSURANCE SAYS THEY CAN NOT COVER THIS DUE TO IT BEING AN ENGINE FAILURE. DESPITE FULL COVERAGE, GAP INSURANCE, AND FIRE CASUALTY INSURANCE THEY COULD NOT PAY OUT FOR A NEW ENGINE. ONLY THE FIRE DAMAGE DONE UNDER THE HOOD AND NOTHING ELSE. THE DEALERSHIP EXPLAINED I NEEDED AN ENTIRELY NEW ENGINE PUT IN AND THAT IT WOULD COST 7,000.00. I HAD THIS CAR LESS THEN 6 MONTHS WHEN IT CAUGHT FIRE. I ALSO HAVE 11,000.00+ LOAN OUT ON THIS CAR. I FILED A CLAIM WITH FORD MOTOR AND THEY HAVE IGNORED ALL MY ATTEMPTS. I AM UNABLE TO GET ANOTHER LOAN DUE TO ALREADY HAVING AN OPEN CAR LOAN AND NOT ENOUGH CREDIT. I LOST MY JOB AS A RESULT TO NOT BEING ABLE TO AFFORD A RENTAL AFTER BLOWING THROUGH MY ENTIRE SAVINGS FOR ONE. I TEMPORARILY LOST CUSTODY OF MY SON DUE TO NOT TRANSPORTATION TO HIS SCHOOL. I LOST MY HOME DUE TO NOT HAVING MY FULL TIME JOB ANYMORE. I AM NEARING THE POINT OF LIVING ON THE STREETS. I LOST MY EMOTIONAL SUPPORT ANIMAL DUE TO HAVING NO HOME. PLEASE HELP A SINGLE MOTHER COME BACK FROM SUCH A LOSS. *JS
Fire
LOSS OF POWER STEERING WHILE DRIVING, BARELY ABLE TO KEEP CONTROL AS IT HAPPENED MID TURN AND HAD TO STEER AWAY FROM CURB AS THE STEERING WHEEL WAS MOSTLY LOCKED UP. ERROR CODES INCLUDING STEERING ASSIST FAULT, ADVANCED TRACK FAULT, AND HIII START FAULT APPEARED AND STEERING WHEEL STAYED LOCKED UP. ATTEMPTED TURNING VEHICLE OFF AND ON BUT ERRORS AND STEERING WHEEL FAILURE REMAIN.
LOSS OF POWER STEERING WHILE DRIVING, BARELY ABLE TO KEEP CONTROL AS IT HAPPENED MID TURN AND HAD TO STEER AWAY FROM CURB AS THE STEERING WHEEL WAS MOSTLY LOCKED UP. ERROR CODES INCLUDING STEERING ASSIST FAULT, ADVANCED TRACK FAULT, AND HIII START FAULT APPEARED AND STEERING WHEEL STAYED LOCKED UP. ATTEMPTED TURNING VEHICLE OFF AND ON BUT ERRORS AND STEERING WHEEL FAILURE REMAIN.
WHEN I PUT THE BACK SEATS DOWN TO CARRY ITEMS THE BACK SEAT WILL NOT GO BACK IN PLACE. YOU HAVE TO TAKE THE BOTTOM SEAT OUT AND REMOVE THE CENTER SEATBELT BOLT WHICH IS ATTACHED TO THE FRAME AND RELEASE THE PRESSURE ONCE YOU DO THIS THE RETURNS TO A NORMAL POSITION IT IS A SAFETY ISSUE. THE MIDDLE SEAT BELT RETRACTOR SEEMS DEFECTIVE. IT WAS STATIONARY
WHEN I PUT THE BACK SEATS DOWN TO CARRY ITEMS THE BACK SEAT WILL NOT GO BACK IN PLACE. YOU HAVE TO TAKE THE BOTTOM SEAT OUT AND REMOVE THE CENTER SEATBELT BOLT WHICH IS ATTACHED TO THE FRAME AND RELEASE THE PRESSURE ONCE YOU DO THIS THE RETURNS TO A NORMAL POSITION IT IS A SAFETY ISSUE. THE MIDDLE SEAT BELT RETRACTOR SEEMS DEFECTIVE. IT WAS STATIONARY
THE DOOR LATCH FAILED WHILE STATIONARY. I OPENED THE DOOR AND IT WOULD NOT CLOSE. THE CAR HAD ALREADY HAD ALL THE DOOR LATCHES REPLACED IN 2016 BECAUSE OF THE RECALL ISSUED FOR DOOR LATCHES FAILING. THE "NEW" DOOR LATCH FAILED DUE TO THE SAME PROBLEM THE RECALL WAS SUPPOSED TO CORRECT.
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, A CONSTANT GRINDING SOUND WAS PRESENT COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD(11442 S. LONE PEAK PKWY, DRAPER, UT) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.
RECENTLY WHEN I SLOW DOWN TO STOP AND THEN PRESS MY BRAKES, THE CAR OCCASIONALLY PROPELS FORWARD.
THESE LOW PROFILE TIRES AND RIMS ARE TERRIBLE. I BARELY HAVE 35,000 MILES ON THIS VEHICLE AND I'VE HAD TO REPLACE 3 TIRES DUE TO HITTING A POTHOLE OR ROADWORK. IT CAN'T WITHSTAND REGULAR WARE AND TEAR! THIS VEHICLE HAS COST ME MORE MONEY AND TIME WASTED FROM ALL THE RECALLS, THE LIFTING OF THE WINDSHIELD AND PAINT LIFTING OFF THE FRONT HOOD.
I NOTICED WATER DRIPPING FROM THE DRIVER SIDE DASHBOARD ONTO MY SHOES WHILE DRIVING. WHEN IT RAINED, WATER WAS IN THE FLOOR BOARD AND SINCE I PARK ON A HILL, IT WAS GOING UP UNDER THE SEAT AND SATURATING THE BACK FLOOR BOARD AS WELL. I HAD RECEIVED A CRACK IN THE SUNROOF FROM A TREE BRANCH SO THOUGHT THE WATER WAS COMING IN FROM THAT PROBLEM. TOOK IT TO A COLLISION CENTER FOR THEM TO TELL ME IT WASN'T COMING FROM THE CRACK BUT THE WINDSHIELD IS SEPARATING! I ALSO DON'T UNDERSTAND WHY THERE ISN'T ANY RUBBER SEAL TO PREVENT THIS FROM HAPPENING. VERY DISSATISFIED WITH THIS VEHICLE, HAS HAD OVER A DOZEN RECALLS, SEEMS LIKE FORD DOESN'T WANT TO FIX THESE ISSUES. I'VE CALLED AND ASKED ABOUT ALL OF THESE ISSUES, SOMEONE WAS SUPPOSED TO CALL ME BACK, BUT WE ALL KNOW HOW HOW THAT TURNS OUT. AS SOON AS I GET THESE ISSUES FIXED I'LL GET A NEW CAR AND IT WON'T BE A FORD!
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAILURES. AFTER REMOVING THE SECURITY SYSTEM FROM THE VEHICLE, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAILURES. AFTER REMOVING THE SECURITY SYSTEM FROM THE VEHICLE, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAILURES. AFTER REMOVING THE SECURITY SYSTEM FROM THE VEHICLE, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 35,000.
VEHICLE STEERING WHEEL LOST ASSIST FUNCTION AND BECAME EXTREMELY DIFFICULT TO STEER. THERE WAS NO ERROR MESSAGE OR CODE. TURNED OFF IGNITION AND RESTARTED STEERING BEGAN WORKING AGAIN. DROVE REMAINDER OF THE DAY WITHOUT ISSUE. PARKED CAR FOR EVENING. THE NEXT DAY STARTED CAR AND STEERING FELT LOCKED. PUT CAR IN REVERSE STEERING G WHEEL WOULD NOT TURN. APPLIED BRAKES FIRMLY... FOUND STEERING WOULD TURN BUT WITH GREAT EFFORT. NO VISIBLE WARNINGS ON DASH. TURNED OFF CAR. RESTARTED CAR...GREEN GO LIGHT ON, NO WARNINGS STEERING STILL VERY DIFFICULT. PLACED CAR IN DRIVE ROLLED FORWARD A FEW FEET AND APPLIED BRAKES FIRMLY. STEERING BECAME NORMAL. DROVE CAR TO DEALER IN AUGUST 2018 AND EXPLAINED SITUATION. DEALER PERFORMED DIAGNOSTICS AND FOUND NO STEERING OR DRIVE RELATED CODES. CLEARED CODES AND SAID TO BRING IT BACK IF IT HAPPENED AGAIN. 4 MONTHS LATER (DEC) CAR REPEATED STEERING FAILURE UPON STARTUP WITHOUT ANY CODE OR ALARM. CYCLED IGNITION SEVERAL TIMES AND STEERING BECAME NORMAL. ON DEC 14, 2018 WHILE DRIVING RECEIVED VISUAL NOTIFICATION OF "STEERING FAULT SERVICE NOW". NO APPARENT ISSUES WITH STEERING SO DROVE HOME. ON DEC 15, I STARTED CAR AND RECEIVED VISUAL MESSAGE " STEERING LOSS STOP SAFELY" AND STEERING WAS AGAIN VERY DIFFICULT. TOOK CAR TO DEALER ON DEC 17. DEALER NOTIFIED ME THAT STEERING GEAR NEEDED TO BE REPLACED. $2300+. I FEEL THERE IS A DANGEROUS DEFECT IN THE STEERING MODULE AND MORE PEOPLE WILL HAVE ISSUES. THE LACK OF DIAGNOSIS BY THE VEHICLE SENSORS OF AN ISSUE AND THE DEALERS INABILITY TO VERIFY THE FAULTS I EXPERIENCED MAKES THIS CAR UNSAFE IN MY OPINION. PLEASE LOOK INTO THIS. I AM JUST LUCKY I WAS NOT DRIVING WHEN IT FAILED COMPLETELY.
MY STEERING IS NOW GOING IN/OUT JUST AS I HAD A COMPLETE CVT REPLACEMENT SO THOUSANDS OF DOLLARS LATER. THERE IS A RECALL FOR THAT YEAR BUT NOT FOR THE MONTH THAT MY CAR WAS PRODUCED. IT'S STILL A KNOWN ISSUE WHICH SADDENS ME BECAUSE ITS MY FIRST TIME INVESTING IN AN AMERICAN VEHICLE. THE VEHICLE IS SITTING AT AAMCO SERVICE SHOP CURRENTLY.
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT THE TRANSMISSION MADE A WHINING SOUND WHEN TRAVELING AT LOWER SPEEDS. THE VEHICLE WAS TAKEN TO PLAZA FORD (1701 BEL AIR RD, BEL AIR, MD 21014, (410) 838-3100) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIR WOULD COST $7,500. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 128,000. *TT CONSUMER STATED TRANSMISSION NEEDS TO BE REPLACED. *JB
WHILE DRIVING 65MPH ON A BACK ROAD LEAVING HARRIS CO. MY CAR STARTED TO SPEED UP WITHOUT ME PRESSING THE PADDLE AND WHEN I PUSHED THE BRAKES I HAD TO PUSH IT SEVERAL TIMES BEFORE IT WOULD WORK AND SLOW DOWN THE CAR. IT PRETTY MUCH MADE US JERK FORWARD WHEN THE BRAKES STARTED TO WORK. I HAVE NEVER HAD THIS HAPPEN UNTIL WEDNESDAY OCT. 24, 2018 AND DON'T KNOW WHO TO CONTACT. I HAD MY DAUGHTER AND NIECE IN THE CAR COMING FROM MY SON FOOTBALL GAME. THAT WAS SCARY AND I HOPE IT DON'T HAPPEN AGAIN.
WHILE DRIVING 65MPH ON A BACK ROAD LEAVING HARRIS CO. MY CAR STARTED TO SPEED UP WITHOUT ME PRESSING THE PADDLE AND WHEN I PUSHED THE BRAKES I HAD TO PUSH IT SEVERAL TIMES BEFORE IT WOULD WORK AND SLOW DOWN THE CAR. IT PRETTY MUCH MADE US JERK FORWARD WHEN THE BRAKES STARTED TO WORK. I HAVE NEVER HAD THIS HAPPEN UNTIL WEDNESDAY OCT. 24, 2018 AND DON'T KNOW WHO TO CONTACT. I HAD MY DAUGHTER AND NIECE IN THE CAR COMING FROM MY SON FOOTBALL GAME. THAT WAS SCARY AND I HOPE IT DON'T HAPPEN AGAIN.
ONE DAY WHEN DRIVING MY VEHICLE I COMPLETELY LOST POWER STEERING. I MANAGED TO GET TO A SAFE PLACE ON THE SIDE OF THE ROAD. I RESTARTED THE CAR AND THE POWER STEERING RETURNED, THE FAILURE IS DUE TO A MALFUNCTIONING RACK AND PINION. FORD HAS GONE TO A COMPLETELY ELECTRONIC RACK AND PINION; RESULTING IN NOW ISSUES ON OWNERS PART FOR LACK OF PROPER FLUID CHANGES/SERVICE. I TOOK THE CAR TO FORD TO HAVE IT CHECKED FOR A RECALL AND THEY STATED THEIR WAS NONE. A FEW DAYS FOLLOWING THE INITIAL LOSS OF STEERING I LOST IT COMPLETELY AND IT HAS NOT RETURNED. FORD HAS SUBMITTED DOCUMENTATION REGARDING 2011-2012 FORD FUSION HYBRIDS, LINCOLN HYBRIDS AND VARIOUS OTHER MODELS THAT HAVE HAD A SIMILAR ISSUE. THE VEHICLE HAS ROUGHLY 133K MILES AND WAS PURCHASED USED. I AM UNSURE AS TO WHEN MY VEHICLE WAS MANUFACTURED LATE 2012 AND SOLD IN 2013 OR MANUFACTURED EARLY 2013. I HAVE EXPERIENCED THE SAME ISSUES AS THE PREVIOUS MODELS, HAVE HAD THE DEALER CHECK MY VEHICLE AND HAVE BEEN TOLD THAT MY ONLY OPTION WAS $3200 REPAIR FOR THEM TO REPLACE. I HAVE ATTACHED A SAFETY RECALL DOCUMENT (PART 573 SAFETY RECALL REPORT) 15V-340 OMB CONTROL NO: 2127-004 I WOULD REQUEST THAT THE PART BE REPLACED AND COVERED BY THE MANUFACTURER AS THEY HAVE SEVERAL REPORTS AND RECALLS FOR SIMILAR VEHICLES
WHILE DRIVING IN THE PASSING LANE ON THE HIGHWAY ON MY WAY HOME FROM WORK I BEGAN TO SMELL SMOKE. I INITIALLY THOUGHT IT WAS SOMEONE ELSE'S BRAKES UNTIL I BEGAN TO SEE SMOKE COMING THROUGH THE INTERIOR PANELS OF MY VEHICLES. LUCKILY, THE VEHICLES NEAR ME NOTICED THE SMOKE AND SLOWED DOWN SO THAT I COULD GET OFF THE ROAD. ONCE PULLED OVER I WENT TO THE FRONT OF THE CAR AND FELT THE HOOD BUT IT DID NOT FEEL HOT BUT WHEN I LOOKED UP I NOTICED THE SMOKE WAS COMING FORM THE TRUNK. I WENT TO THE BACK OF THE CAR, OPENED THE TRUNK AND NOTICED FLAMES COMING FROM THE CAR BATTERY COMPARTMENT (NOT THE HYBRID BATTERY). I TRIED TO SMOTHER THE FIRE WITH A SHEET BUT WAS UNSUCCESSFUL. I REALIZED THE FLAMES WERE MOVING DOWN THE SIDE TOWARD THE FUEL TANK AND STEPPED AWAY TO CALL 911. WITHIN MINUTES THE FIRE SPREAD THROUGH MY TRUNK TO THE BACKSEAT OF THE VEHICLE AND COMPLETELY ENGULFED THE VEHICLE.
Fire
THE CAR HAS A FLIP OUT KEY. THE KEY STEM BREAKS OUT OF THE FOB HOLDER. IT HAS STUCK IN THE IGNITION AND THE CAR KEEPS RUNNING. YOU NEED A PLIERS TO TURN THE CAR OFF AND PULL OUT THE KEY. BOTH KEY FOBS HAVE BROKEN.
MY 2013 FORD FUSION HYBRID STEERING WHEEL WAS LOOSE AND FELT LIKE IT WAS ABOUT TO COME OFF WHILE DRIVING. THE STEERING WHEEL WOULD WOBBLE SIDE TO SIDE AND WAS NOT SECURE. THIS HAPPENED WHILE DRIVING ON THE EXPRESSWAY. I TOOK MY VEHICLE TO A FORD DEALER IN WEST PALM BEACH, FLORIDA. I LEARNED THAT FORD HAD RECENTLY ISSUED A RECALL (FORD REF # 18S08) FOR 2014-2018 FORD FUSION LOOSE STEERING WHEELS. MY 2013 FUSION HAS EXACTLY THE SAME PROBLEM. THE FORD DEALER ADVISED ME THAT MY STEERING WHEEL PROBLEM IN MY 2013 FORD WAS EXACTLY THE SAME AS IN THE 2014-2018 FUSIONS, BUT SINCE FORD HAD NOT ISSUED A RECALL FOR THE 2013 FUSION, I HAD TO PAY FOR THE REPAIR. THE DEALER CONTACTED FORD AND FORD SAID THEY WOULD NOT COVER THIS DEFECT. THIS IS VERY UNFAIR AND UNSAFE. THE FORD STEERING WHEEL RECALL SHOULD BE EXPANDED TO INCLUDE 2013 FORD FUSIONS. MY FUSION WAS MANUFACTURED IN THE SAME HERMOSILLO, MEXICO PLANT WHERE THE 2014-2018 FUSIONS WERE MANUFACTURED. FORD NEEDS TO ACCEPT RESPONSIBILITY FOR THIS STEERING WHEEL DEFECT IN THE 2013 FORD FUSION AND IMMEDIATELY ISSUE A RECALL ON 2013 FUSIONS BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED. I FELT AS IF THE STEERING WHEEL OF MY FUSION WAS ABOUT TO COME OFF DUE TO THIS DEFECT. IT IS A VERY SERIOUS SITUATION.