2011 FORD F-350 Recalls, Complaints & Safety

On this day, I financed the vehicle and was promised that it was safe to be on the road. This is the second vehicle. He’s done this to me with. He gets these vehicles and just put stickers in the windows and then people break down or their lives are in jeopardy so I left there After I purchased the truck the following day I was driving and I noticed a bunch of defects which included a death wobble, front end parts being bad and engine light being on I took it to another shop and they said that it should’ve never even gotten an inspection sticker I also went on [XXX] and found out that the vehicle did not go through any emissions test and being a diesel it’s supposed to that’s why the engine lights are on on the third day of owing it. The driveshaft snapped right off this Dealership has multiple reviews and reports of being shady and just putting inspection stickers in the windows. He has somebody at another auto shop that he pays extra just to put the sticker in the window Not only is this unsafe for other people it’s not fair and it’s illegal and he does it all the time every vehicle on his lot has issues and the inspections are not done at alll so many issues half of them shouldn’t even be on the road. The dealership is. Low priced auto in Rome ny and the people Who inspect are sharkeys auto in Rome INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Odometer Fraud. The contact called on behalf of his client, who purchased a 2011 Ford F-350. The contact stated that while the client was in the process of selling the vehicle to a dealer, the dealer retrieved the Carfax report and informed the client that the odometer had been rolled back and that the vehicle could not be sold. The vehicle was a private sale. At the time of the purchase, the mileage was 128,530, and a dealer later informed the client that the mileage on the Carfax report was 345,000. The current mileage displayed on the odometer was 147,000. No other agency was contacted.

The contact owns a 2011 Ford F-350. The contact stated while reversing, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled and failed to restart. There was no warning light illuminated. The contact stated that an independent mechanic arrived at the residence however, the vehicle failed to restart. The vehicle was towed to an independent mechanic. The contact was informed that the high-pressure fuel pump had failed, and the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford F-350. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power and stalled. During the failure, diesel fuel and oil spilled from the engine. The vehicle was towed to the local mechanic who diagnosed that the strap that secured the fuel injectors had failed, causing the fuel injectors to eject from the engine. The contact was advised that the fuel injector straps, fuel injectors, and several fuel hoses needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 40,000.

The fuel pump failed and self destructed internal parts of the pump in turn putting metal into the fuel lines resulting in a $15,000 repair bill. The vehicle is available for inspection and has not been repaired. This occurred in November 2024 and has not been driven since due to the costly repair bill. The problem has been confirmed by the dealership and independent service center. The only indication of the issue was when the check engine light illuminated. No other preemptive warning.

The contact owns a 2011 Ford F-350. The contact stated while driving 70 MPH, the vehicle experienced a Death Wobble. The contact stated that the front end of the vehicle and the steering wheel were shuddering violently from the right to the left, causing the contact to lose control of the vehicle. The contact stated that he was able to regain control of the vehicle upon decelerating to 10 MPH. The contact was able to pull to the side of the road. The vehicle was taken to Litchfield Auto Repair, where the axle track bar ball joint, the steering damper, the drag link, and the tie rod or the tie rod end were replaced. Additionally, the mechanic performed the front alignment; however, the failure recurred while driving 75 MPH and hitting a bump. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the previous repair was performed correctly. The dealer replaced the tires because the tires were worn out. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 230,000.

Within a span of 30 min. I experienced 3 uncontrollable steering oscillations also known as the "death wobble." The DW experienced, the speeds were around 50 miles per hour. Less than that, the aforementioned oscillations were not experienced. Reason for the 30 min time frame was due to making it back home from the first occurrence. First oscillation was on smooth road, the other two were on less than smooth roads.

I spoke with Ford about the service bulletin for the EGR Cooler that expired in April 2023. They said because of the low mileage, to contact you to see if the recall, (21M04), could be added back to this vehicle for repairs.

This truck has never stopped well. Seems like the ABS coasts to a stop no matter how hard I stand on the brakes.

Crash

It’s doing the death wobble and has almost made me lose control on the interstate and seriously could have had my 9month daughter and I killed.

The contact owns a 2011 Ford F-350. The contact stated while driving 55-60 MPH, the steering column and the front-end of the vehicle started shuddering significantly. The contact depressed the brake pedal and slowed down significantly until the vehicle operated as needed. The contact was able to continue driving. The contact stated that the failure occurred a second time while driving over a bump on the roadway. Additionally, the contact stated that the failure recurred a third time while his wife was driving. The dealer was notified of the failure and informed the contact that the failure could not be duplicated. The dealer referred the contact to the manufacturer and the contact was referred to the NHTSA hotline for assistance. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 47,000.

While traveling down the highway at the speed limit, the truck hit a bump and started to shake violently. I slowed down and pulled over to resecure a freezer that was shook loose. We continued on and when I went to make the next right turn, one of the straps, which was sliced during the death wobble, snapped. The freezer slid and seesawed over a cooler. The corner of the freezer came through the rear window striking my wife in the arm and head. I have brought the truck to multiple shops, replaced steering stabilizer, shock, and tires to no avail.

2 injured

While traveling down the highway at the speed limit, the truck hit a bump and started to shake violently. I slowed down and pulled over to resecure a freezer that was shook loose. We continued on and when I went to make the next right turn, one of the straps, which was sliced during the death wobble, snapped. The freezer slid and seesawed over a cooler. The corner of the freezer came through the rear window striking my wife in the arm and head. I have brought the truck to multiple shops, replaced steering stabilizer, shock, and tires to no avail.

2 injured

The contact owns a 2011 Ford F-350. The contact stated that while stopped at a traffic light, the accelerator pedal was depressed; however, the vehicle failed to accelerate. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where the mechanic replaced the EGR cooler; however, the failure recurred. The contact linked the failure to Customer Satisfaction Program: 21M04 (Exhaust Gas Recirculation Cooler). The vehicle was taken to a secondary dealer, Heartland Ford (5979 US Hwy 136, Covington, IN 47932) however, the part to do the repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

I own a 2011 Ford F-350 Lariat Dually truck and was driving down the highway at approximately 60 mph, when I hit a bump in the road and all of a sudden my truck started to shake violently. I didn't know what happened as this was the first time this has ever happened. I thought something happened with the rear wheels on my truck. I was shaken up, scared and had to stop on the side of a busy road to see what it was. I looked around the truck and didn't see anything and was unaware of the famous "Death Wobble" that are notorious on F-250 & F-350 Ford trucks. I then returned to the highway with my flashers on and drive, but at a lot slower speed because I was unsure of what caused the shake. I was able to make it home safely and I told my husband about it. He wanted to see if it would happen to him so he took it for a spin and it happened to him 3 times in a 5 mile trip. Therefore he came home and parked the truck. We took it to Ford and they advised that this issue is common. Having a vehicle with this unwanted feature is a concern as we purchased this truck to run a business and now it just sits. Please put yourself in others shoes. Imagine you are traveling 70 mph down the interstate with a loaded trailer and you hit a bump or change lanes and the death wobble starts to happen. Would the driver be able to prevent a horrific accident from happening or cause one by trying to slow to an acceptable speed and sometimes completely stopping just to get the uncontrollable shaking to stop. This could cause a very bad outcome for the driver and possibly other unsuspecting drivers that are unaware of the issue / situation. This is not the situation any driver wants to be in on any highway. Please consider doing a recall on all Ford F-350's trucks so that this issue can be corrected and give owners peace of mind. Imagine if your family was traveling and this happened. I ask you, how would you handle this situation?

Annual inspection of the Progress Manufacturing Equal-I-Zer (model number 90-02-1200) steel head assembly revealed cracks in the welds holding the two steel plates that support the spring bar sockets and the welds that attach the head component (part with the hitch ball) to the U-shaped bracket that attaches/bolts the head to the shank that is inserted into the receiver. I have pictures of the cracked welds. The assembly has been sent to a certified welding/fabrication shop for repair at my expense. If the welds failed, two scenarios are very likely: 1. The spring bars will separate from the head assembly, releasing two 20+ pound steel rods in an uncontrolled and unconstrained manner onto the pavement. Of the tow vehicle, trailer, or another car are struck by one or both rods, the result could be severe damage and/or injury. 2. If the welds holding the head assembly containing the hitch ball to the U-shaped bracket that is bolted to the shank failed, the entire hitch assembly and trailer would detach from the tow vehicle; the safety chains would provide the only mechanism to keep the trailer from detaching completely from the tow vehicle. Severe damage could occur to the trailer and tow vehicle. If the safety chains fail, the trailer would careen uncontrolled into other drivers on the road. A master welder and certified weld inspector looked at the pictures of the cracked welds and stated that "Lack of weld metal fusion, likely it was there when you bought it." I posted the pictures of my cracked welds on three FaceBook groups focused on RVing with approximately 300,000 members. Several members stated they, too, found cracks in their welds. The manufacturer was sent the pictures. They refused to stand behind their product and told me to buy a replacement head for $275.00. There were no warning lamps, messages or other symptoms of the problem prior to the failure. There may be a systemic welding problem at the PM factory.

at any given time traveling over speeds of 50-60 MPH truck has a wobble that can't be stopped until I slow down completely. at highway speeds this can be very dangerous.

Death Wobble in 2011 Ford 350 Super Duty double cab long bed. 1st time happened Oct 29th 2022 heading to Gail TX. Construction on road and went down a bump and it started then. 2nd time & 3rd time (Nov.2022) within a few minutes of each time, going down a road and hit bumps within a couple of miles of each other and did death wobble again. As I have a Down Syndrome daughter and a grandchild still in a back facing child seat, this death wobble is a definite safety issue in transporting them. I am currently waiting on a mechanic to look at it. Have not yet had time to take to Ford dealer in town closest to me.

The contact owns a 2011 Ford F-350. The contact stated while driving 45 MPH, the vehicle began to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was approximately 79,000.

6 of the 8 polyurethane cab mounts positions 1, 2 and 4 crumbled and fell out of the truck

The contact owns a 2011 Ford F-350 equipped with Toyo Tires, Tire Line: Open Country AT II, Tire Size: LT295/65/R20, DOT Number: 73D9M7L2017. The contact stated while driving 55 MPH and towing a fifth-wheel trailer, he noticed the vehicle was unbalanced on the rear driver’s side. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and noticed a 4-inch blister on the side of the rear driver’s side tire. The contact replaced the tire with a spare tire and continued driving to his destination. The contact took the vehicle to the local dealer, where it was determined that all four tires needed to be replaced. The vehicle was not repaired. The manufacturer of the tire had been informed of the failure. The failure mileage was 91,797.

The steering gets stiff all of a sudden. You have to pull it back when making a turn right or left. It happens intermittent. If you had to swerve to miss an animal or road obstruction you could be in a world of trouble. It seems to be happening more frequent now. Had a shop look at it but didn't act up. We will try again. I'm not they only one having this problem.

My low mileage 2011 F350 has what has been called a "DEATH SHAKE". If while driving at highway speeds I hit a bump the wrong way the front wheels seem to go in non-parallel directions, causing the vehicle to bounce from side to side. During this time there is no control or steering possible. The goal is simply to hang on and not get thrown from the seat. (The bouncing from side to side has destroyed my relatively new shocks.) Braking hard to slow the vehicle will eventually realign the wheels and allow me to regain control. This has been happening for over a year. In September 2021 I paid over $2,500 to Capital Ford, Hillsborough, NC for the problem to be repaired. They replaced a rod and ball joint in the front end, aligned the front wheels, and told me the problem was fixed. I still have the problem. I am very surprised, and apparently lucky, that I have not been involved in a major accident or run off the road into something while my truck was bouncing from side to side and I had no control. (I have ended up off the road but have been lucky enough to have not hit anyone.) When this happens, vehicles around me get as far from me as they can as it is quite clear something very dangerous is happening. My wife's internet search turned up many F350s with EXACTLY the same problem. This is where I learned this was called a "death shake". Her search also showed that Ford does not seem to know what to do about the problem, as they have no standard fix for the repair and many "fixed vehicles" still exhibit the death shake. At this stage I don't know what to do with the vehicle. Its book value is over $20,000, yet I don't dare sell the vehicle as it may kill someone. I clearly can't afford to junk it. Ford apparently doesn't know how to fix it. It's that or Ford isn't willing to admit this is a major design flaw and is unwilling to incur the cost of a recall. My only hope at this stage, is for the NHTSA to order Ford to recall and fix the F350 front ends.

When you hit a bump, the truck violently shakes. This usually occurs at speeds greater than 40mph. The only way to get it to stop is to come to almost a complete stop. Very dangerous if someone is behind you and you have to stop fast to get it to stop. This occurs very frequently. I replaced parts the repair ship tells me is bad and the problem continues to occur. This occurs almost every time I drive.

First issues is the high pressure fuel pump the cp4. They tend to fall apart sending metal through your injectors all the way back to the fuel tank. It is a well known issue and dodge has made the recall on the same pump. Second is the shaking of the steering wheel after hitting a bump in the road you have to slow down below 25 mph to get it to stop it’s know as “ death wobble”. The other issue is the upper oil pan leaks had it repaired under warranty and less than 2 years later it is leaking again. It is also a well known issue with the 6.7 power stroke diesel motor.

The contact owns a 2011 Ford F-350 equipped with Cooper Tires, Tire Line: Discover AT/3 XLT, DOT Number: UT15/1/ne/201915l, Tire Size: 275/70/R18. The contact stated that he was in the process of placing winter tires on the vehicle and noticed that two of the tires had formed irregular bubbles on the side of tires. The contact took the tires to a local tires shop where they stated they would replace only one of the tires under warranty coverage. The contact was concerned after finding out the tire manufacturer had recalls on similar tires that were purchased, but not the exact tires he owned. The contact was also concerned that the tires could cause an accident if a failure was experienced while driving on the tires. The tires were not replaced. The manufacturer was made aware of the failure. The failure mileage on the tires was 1,934. The vehicle failure mileage was unavailable.

The steering wheel shakes violently . It occurs at above 50MPH. The steering wheel can not be held or the vehicle controlled. You have to slow to almost a stop to regain control of the wheel and ultimately the vehicle. The shacking was very subtle to begin with but now it is getting more violent as time goes on.

The contact owns a 2011 Ford F-350. The contact stated that while driving at various speeds, the vehicle experienced the death wobble after driving over a bump in the road. The contact stated that the vehicle violently and uncontrollably shook after driving over the bump in the roadway and the contact was able to regain control of the vehicle once the vehicle had slowed down. The dealer and the manufacturer were notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.

On the Highway driving about 60 mph and the front end and the steering wheel starts to shake uncontrollably. I had to slow down to about 20 mph on the highway before the shaking stopped. It’s done this over 10 times now. Each time scarier than the last.

We were driving in a street road and hit a small bump and the car started shaking violently and my husband lost control of steering, we almost hit a light pole but were able to reduce the speed and only hit the curve. When we slowed down the tie rod was broken and we had to call for road assistance. All of the things we experienced were exactly as they are described by other people who have experienced the “death wobble”. There were no warnings that it was going to happen, it was sudden. Luckily we weren’t in a highway so we weren’t going at high speed, but otherwise it would have been very dangerous also for the cars surrounding us. After the incident we took our car to ford to be repaired and it was a very expensive repair, they didn’t give us a reason as to why it happened but that just left us wondering if it might happen again in the future. The insurance company doesn’t seem interested in getting in touch with us to see if there is something they can help us with. And now we are just left to hope it doesn’t happen again to us or other people. Ford needs to recall his trucks.

ON 5/8/21, WHILE DRIVING AT APPROXIMATLY55-60 MPH, I HIT A POTHOLE ON HWY231 SOUTH (4 LANE) AND THE FRONT END OF MY 2011 F350 TRUCK STARTED TO SHAKE VIOLENTLY AND BECAME HARD TO STEER. I HAD TO ALMOST STOP BEFORE IT QUIT SHAKING. I WAS AFRAID WE (WIFE & I) WERE GOING TO LOOSE CONTROL AND HIT ANOTHER VEHICLE. I TOOK IT TO A REPAIR SHOP AND AFTER INSPECTION, THEY TOLD ME THERE WAS A PROBLEM ONLY A FORD DEALER COULD FIX. THE SHOP HAD SEEN THIS BEFORE AND FORD REFUSED TO TELL THEM WHAT PARTS WERE NEEDED TO DO THAT FIX. ON 5/12/21, I TOOK THE TRUCK TO TALLASSEE AUTOMOTIVE FORD DEALER FOR REPAIR. AFTER INSPECTION, THEY SAID THEY KNEW THE PROBLEM AND COULD FIX IT FOR $1100 (OR $11?? SOMETHING. I WAS FLABBERGASTED AT THE AMOUNT, BUT HAD TO HAVE IT FIXED AND AGREED. THEY OREDERED PARTS AND CALLED TWO DAYS LATER TO COME PICK IT UP. UPON ARRIVAL, THEY SAID MY BILL WAS $1450. I COMPLAINED LOUDLY THAT THEY TOLD ME $1100 SOMETHING. AFTER CONSULTATION BETWEEN SOMEONE I DID NOT SEE, THEY AGREED TO DISCOUNT IT BY $300. LATER SOMEONE TOLD ME THEY HAD HEARD OF THIS FORD PROBLEM AND I SHOULD LOOK IT UP ONLINE. I DID AND FOUND STORIES ABOUT SOMETHING CALLED THE "DEATH WABBLE." MY PURPOSE FOR THIS COMPLAINT IS TO ADD MY VOICE TO THE GROUP OF PEPOPLE WHO HAVE HAD A SIMILAR EXPERIENCE AND MAY REQUIRE FORD MOTOR COMPANY TO TAKE RESPONSIBILITY FOR THEIR OBVIOUS DESIGN FLAW THAT COULD CAUSE INJURIES OR DEATH TO UNKNOWING PEOPLE. AS FOR THE REPAIRS, IT SEEMS THEY REPLACED EVERYTHING BETWEEN THE TWO FRONT WHEELS AND THE STEERING COLUMN. NOT BEING A MECHANIC, I DO NOT KNOW WHAT CAUSED THIS OR WHAT WAS REALLY NECESSARY TO FIX IT. NO SYMPTOMS BEFORE THIS INCIDENT INDICATED THERE WAS ANYTHING WRONG WITH MY TRUCK. THERE WERE NO WARNINGS OR EVENTS THAT COULD HAVE MADE ME CHECK OUT ANY PROBLEM LIKE THIS SITUATION. I HAVE NOT CONTACTED FORD MOTOR CO., THE POLICE, OR INSURANCE COMPANY. LOOKING ON THE INTERNET, IT IS APPARENT FORD IS AWARE OF THIIS PROBLEM AND CLAIMS NO RESPONSIBILITY.

TL* THE CONTACT OWNED A 2011 FORD F-350. THE CONTACT STATED WHILE DRIVING 62 MPH, THEIR WIFE WAS IN THE VEHICLE AND HEARD A POP NOISE. THE CONTACT CONTINUED TO DRIVE WHEN HIS WIFE NOTICED FROM THE REAR VIEW WINDOW THAT THE VEHICLE WAS ON FIRE FROM UNDERNEATH THE CAB OF THE TRUCK. THE CONTACT PULLED OVER TO THE SIDE THE ROAD. THE CONTACT AND HIS WIFE GRABBED THEIR BELONGINGS AND EXIT OUT OF THE VEHICLE TO MOVE A GREAT DISTANCE WHILE THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO ONE WAS INJURED AND NO MEDICAL TREATMENT WAS NEEDED AT THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS DEEMED AS A LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 288,000.

Fire

THE VEHICLE IS SHAKING TERRIBLE AT 50 MAYBE 60 MPH CAN'T TEL EXACTLY BECAUSE I WAS SCARED .I GOT NEW TIRES AND IS STILL DOING SAME. I WAS ON HWY 83 TOWARD SCOTT CITY KS.

WHEN DRIVING DOWN THE ROADS THE FRONT END AND STEERING WHEEL GOES INTO A VIOLENT SHAKING AND VIBRATION TO POINT WHERE I HAVE TO ALMOST STOP THE TRUCK. IT SEEMS TO HAPPEN ON BOTH TOWN ROADS AND HIGHWAYS IT ALSO SEEMS TO BE WORSE ON THE HIGHWAY.