2013 VOLVO XC60 Recalls, Complaints & Safety

During a heavy rain storm, I noticed water running down the inside of the windshield. It impaired my vision.

The accelerator got stuck and and the engine went full power. It would not shut off and the overheated.

Fire

The accelerator got stuck and and the engine went full power. It would not shut off and the overheated.

Fire

Factory installed windshield is leaking profusely due to faulty adhesive/primer. This is a well known issue that causes havoc on vital electronic systems and should be a national recall. The loose windshield bond can cause the windshield to detach during a crash. The failed windshield bond compromises the structural integrity of the roof.

"During airbag deployment, the driver’s hand was burned with blistering. I believe hot gas or chemicals vented abnormally. This caused a painful injury requiring treatment."

Crash

Faulty seal in OEM windshield sealant/silicone causing water to leak on the inside of car, headliner, and inner windshield. Can cause visibility issues and mildew.

The windshield has come loose at the top allowing water to get into the vehicle when it rains. Water pools on the floor of driver’s side, the headliner gets wet, and the interior smells moldy.

The component or system that failed is the driver side door controls for all four windows and both side mirrors. My safety is at risk as I am unable to adjust my mirrors manually or electronically in order to see. I am also unable to roll down any of the windows in the vehicle from the driver door in the event of an emergency. Yes, the problem has been confirmed by the Volvo service center. According to my local Volvo service center, this is a common problem in Volvos and they are very familiar with the repair needed to correct. The problem is that the driver door wiring is zip-tied together and over time, as the driver door opens and closes, the zip tie chafes the insulation off of the wiring causing the copper part of the wires to be exposed and twisted together. There are no warning lights reporting this issue, only that the window and mirror controls stop working. The following video link between 9:38-12:16 explains this issue in Volvos. I am writing to advocate for a vehicle recall. I believe this is a manufacturing flaw which could have been avoided by simply using electrical tape and not a zip tie. The repair has been quoted at $800. Driver side door entry is an essential function and should not be a cause for an electrical fire or drivers’ and passengers’ safety. Link: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car came to a complete stop without a reason. This happened while exiting the freeway and no cars or objects were in front of me. I was very lucky that I did not have a car behind me or this would have caused a collision. After the car stopped the message "auto braking by City Safety" appeared on my dashboard

The vehicle came to a stop in two different occasions (6 months apart) without a reason. The first occasion was while exiting the freeway, there was no car or object in front of me. The second time I had gone over a manhole and the car screeched to a halt on a city street. I was very fortunate that in both occasions I did not have a car behind me or this malfunction would have caused a collision. After the car stopped I was able to continue driving. After the car stopped the message "Auto braking by City Safety" appeared on the dashboard.

The windshield leaks. The seal is no good. I get wet every time it rains. No repair messages or warning lights were issued by the car. The repair service inspected the car, and they stated the factory glue was non-existent on the seal. Very poor.

The windshield leaks when I am driving from the passenger side and the driver side. Last rain a lot of water got into the car which makes it very dangerous to drive and obviously to break since it gets slippery. I live in the mountains, and we get a lot of rain and now I have to pay out of pocket to get it diagnosed when even the service advisor said that that particular year and models leaks a lot.

Water enters from the front of the windshield while driving.

I recently was forced to use the pry-off cap and manual key entry to get into my 2013 Volvo XC60. This was due to the vehicle’s lack of response to the fob, there was no communication between the fob and the electrical system. Once inside, inserting the fob, the engine started but the entire instrument cluster was flashing intermittently the various warning lights, and the windows could not be lowered. The cluster showed failure of speedometer, tachometer, brake system, seat belts and all other gauges on the cluster. Not knowing whether it was safe to drive, I turned it off. I returned later and turned it on, same problem. I went around the block, contacted the Volvo dealer for consultation, and secured an emergency appointment to bring it in. On the next day/the appointment, I drove the car in, during which the systems seemed to have reset themselves, but halfway there the problem started again. At this point the vehicle has been there (Howard Orloff Volvo, 1924 N. Paulina St, Chicago, 1.877.570.6927) since the 28th, they have not been able to give me a diagnosis, and the bill is over $600. How can this problem NOT be a safety risk for ordinary person such as myself? It is my understanding, from researching this, that this is a common and recurring problem so why has there NOT been a recall for what is obviously a defect inherent in this make and model car? Kindly respond with a reference number for this complaint. Thank you very much.

Water leakage from top of windsheild due to common failure of sealant (known to Volvo) falls directly into steering wheel airbag and, from there, flows into the seam between airbag module and the steering wheel and collecting behind the airbag subjecting the electrical connections of the airbag to moisture trapped behind the airbag. See photos. No warning lights yet. Vehicle is available for inspection by nhtsa.

Several ounces of water leaking onto drivers hands on steering wheel from top of windshield when braking in adverse weather conditions is a severe and dangerous distraction to driving and braking. Condition first noticed in first heavy rain storm soon after using drive-through car wash, and persisted and worsened steadily thereafter. This condition is particularly dangerous as it occurs only when driver attempts to slow the vehicle at an intersection, and water in the roof flows forward into, and fills, the cavity that contains the top edge of the windshield with a large quantity of water which then flows onto the driver's hands and lap with no warning. Dealer is aware of defective windshield seals common to this year and model but will not assume repair beyond warranty period.

Water leaking every time it rains. Running down the windshield on the inside and making it difficult to see and dangerous as I’m having to wipe while I’m driving.

While driving in the rain, water leaked in the through the top of the windshield, dripping on me and running down the inside of the windshield. This is a distraction for the driver to deal with the shock of getting wet while driving, as well as, and most importantly, a major visibility issue to have to deal with water on the inside of the windshield that impacts the driver's line of sight. I have read online that this model vehicle (and similar) has a known issue with the adhesive securing the windshield in place breaking down over time. If this is not corrected on my vehicle, the windshield could come loose and detach from the vehicle. It is *shocking* that there is not a recall in place for this model and similar vehicles impacted.

The contact owns a 2013 Volvo XC60. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled in the middle of the road. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and proceeded to his destination. The failure recurred several times. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,574.

The issue is with the windshields separating from the bonding agent ( not sealing ) it is cause for a safety issue not only because it is loose and can move when pushed up , but water is entering the vehicle through the top part of the windshield and entering the electrical controls for the lights and sun roof causing a potential short or shock hazard, not to mention ruining the interior of the vehicle ,( headliner, mold..etc..). I and many other's ( see link below) feel it is necessary to have Volvo make the replacement of windshields in their vehicles . https://beranek.agrrmag.com/2015/04/volvo-glass-bonding-issue/

Yesterday ice-cold water was dripping onto my lap while I was driving (distracting), as well as obstructing my vision while it ran down the inside of the glass. In addition, water collected at the footwell made it soggy and being that it was 5 degrees overnight it was frozen solid making the break pedal almost non-functional.

The front seal on my windshield glass is not connected, the adhesive us either gone or not working anymore. You can push the glass up and see it move visibly when pushed. The leak is impacting my safety while driving. Yesterday ice cold water was dripping onto my lap while I was driving (distracting), as well as obstructing my vision while it ran down the inside of the glass. An independent glass company has inspected the windshield and duplicated the issues I have mentioned above. They mentioned that they have seen many of these faulty windshield seals and thought there might be a recall, but I have not been able to see one from Volvo.

Windshield leaks while raining. Mold getting into headliner and the drips affect my visibility. The water intrudes into airbag area and could affect airbag lifespan and efficiency. Can affect electrical safety features in car. Cannot see while driving . Other people all over internet have this issue . Reported it to dealer.

Summary: Vehicle suddenly and completely loses all electric power. i.e. no lights, including hazard lights or brake lights, no engine, no power steering. Status: The root issue has occurred twice, and the vehicle is pending service to positively diagnose and repair the issue. First occurrence: Driver parked the vehicle, turned off the engine, and remained inside with standard electric power active. Upon exiting the vehicle and closing the driver’s door, the door lock button did not respond. Returning to the vehicle it became apparent the reason for the lock failure was the absence of electric power. During the process of preparing to connect jumper cables, electric power returned. This was without actually connecting to a jump source. Second occurrence, 1 day after first: While driving at 60 MPH on a highway, electric power suddenly ceased. Driver unable to activate hazard lights or any other warning to other vehicles. Driver was able to steer to roadside and come to a stop. At suggestion of mechanic shop, driver opened battery compartment and tapped the cables connected to the battery terminal, and power returned. Mechanic suggested hairline fracture of metal connectors of positive cable connecting to vehicle power. Now awaiting mechanic diagnosis and repair. Fortunately the failure did not result in a collision, but does present a clear safety hazard upon its occurrence. The mechanic’s suggestion leads to the suspicion this is a known issue with the vehicle component.

The gas gauge no longer reports accurate level of fuel in tank. Thousands of people have reported this issue, yet no recall exists, though this endangers lives - especially in the deserts of the southwest. Volvo service quotes are aways ripoffs, quoting $3000 minimum.

Water is leaking down the inside of the windshield while driving in rain. It comes from the top edge and streaks down the drivers side (left side). I spoke with a mechanic that services my vehicle and was told if it was a sunroof drain issue it would be coming down the pillars and getting on the floor. They were confident that it was the windshield that was leaking and referred me to a local auto glass business for repair. I read on a car forum about other Volvo car owners having the exact same problem with their Volvos that are around the same age as mine. It seems to be a glass adhesion failure that consistently occurs on the top edge of the Volvo OEM windshields. The forum is located at https://beranek.agrrmag.com/2015/04/volvo-glass-bonding-issue/ I also contacted Volvo about what I had found and having it covered by them, and they asked me to first get it inspected by a Volvo dealer before they would decide whether or not they'd pay for the repair. I spoke with someone in the service department of my nearest Volvo dealer and they wanted to charge me $300 just to inspect it. The date of the incident I'm giving below is the date that I first experienced the water running down the inside of the windshield while driving. Thankfully I had something within reach to wipe it with as I was doing 60 MPH on the interstate highway.

The problem started 2 years ago and has progressively become worse. The original windshield is leaking water, which drains down inside the A-pillar and windshield. Water also leaks into the air-bag in the A-pillar, and moisture may come in contact with the electronic parts in the dashboard, creating a safety issue and a potential fire hazard. Last year I contacted Tucson Volvo for help, and they referred me to JD Auto Glass (520-370-6599). The local dealer refused to take any responsibility for this safety defect. There have been heavy rains recently in Tucson, and water is dripping onto my lap while I am driving, and trying to wipe the dashboard dry. This causes a major distraction and obstructs my vision, since the water continuously runs down the inside of the windshield glass. Yesterday I contacted Tucson Volvo again, and they referred me to Tony's AutoGlass (520-889-2422). The Owner/Manager of Tony's AutoGlass informed me that leaking windshields are a very common problem with Volvos. I believe this is a very serious safety defect, and am seeking help from your office. Thank You!

The contact owns a 2013 Volvo XC60. The contact stated that while his wife was driving 5 MPH, the vehicle shut-off without warning. The contact stated that the electrical features ceased to operate in the vehicle. The contact stated that his wife was unable to activate the hazard lights. The contact's wife was unable to exit the vehicle as her driver’s side door would not unlock. His wife was forced to flag down a construction worker who pulled the door open from the outside. As soon the door opened, the lights began to work, and all the electrical features returned. The contact's wife was able to restart the vehicle and drive home. The contact left a message with a service advisor at a dealer to notify them of the failure. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic but was not yet diagnosed nor repaired. The failure mileage was approximately 140,000.

The windshield leaks in rain.

Noticed rain entering car from front windshield on the driver's side. Car was taken to an auto glass company thinking it was a seal. The technician showed me that there was no seal on the top of the windshield. He informed me that if I pushed the top of the windshield up I could confirm the seal was broken. He suggested I take it to the dealer ship because this was not a new issue. When I took it to the dealership the female auto adviser said she had not heard of such a problem. I contacted Volvo and was informed I needed to take it to the dealership for them to diagnose but did not indicate whether or not they would correct the damage.

UPPER SEAL ON THE FRONT WINDSHIELD HAS FAILED. WATER LEAKS ON THE INSIDE OF THE CAR ON DRIVERS SIDE, INTO THE UPPER LIGHT CONSOLE AND ON THE PASSENGER SIDE. THE VEHICLE HAS ALWAYS BEEN GARAGED AND IS OTHERWISE IN GREAT CONDITION. THE WINDSHIELD IS THE ORIGINAL FACTORY INSTALLED WINDSHIELD.

THERE IS A LEAK ON MY FRONT WINDSHIELHE, DRIVERS SIDE.. WHEN IT RAINS WATER SEEPS IN.. THE LEAK IMPACTS MY SAFETY WHILE DRIVING. EG: YESTERDAY ICE COLD WATER WAS DRIPPING ONTO MY LAP WHILE I WAS DRIVING (DISTRACTING), AS WELL AS OBSTRUCTING MY VISION WHILE IT RAN DOWN THE INSIDE OF THE GLASS ). IT SEEMS MANY VOLVO OWNERS ARE EXPERIENCING THE SAME PROBLEMS ESPECIALLY XC60'S. APPARENTLY THE SEAL DID NOT ADHERE CORRECTLY THEREFORE, EVENTUALLY ALL XC'S WILL EXPERIENCE IF NOT RECALLED BY VOLVO. THE AIRBAGS ARE SUPPORTED BY THE FRONT WINDSHIELD AND IF NOT FIXED, MAY LEAD TO DEATH FOR MAY VOLVO OWNERS. PLEASE HELP US WITH VOLVO CORPORATE. THIS MATTER REQUIRES IMMEDIATE ATTENTION.

WHEN RAINING OUTSIDE WATER DROPS INSIDE ON THE DRIVER FROM THE TOP OF THE WINDSHIELD ABOVE THE STEERING WHEEL . THIS JUST STARTED ON A 7.5 YEAR OLD CAR BUT WITH ONLY 47,850 MILES. THIS IS A SAFETY ISSUE BECAUSE THE DRIVER IS GETTING WET AND IS TOTALLY DISTRACTED AND, IF IGNORED, THE BODY WILL RUST, LOOSENING THE WINDSHIELD.. THE CAR CANNOT BE SAFELY DRIVEN IN THE RAIN WITH THIS LEAK AND IT CANNOT BE LEFT OUTSIDE AT ALL IF THERE IS ANY CHANCE OF RAIN, UNLESS THE WINDSHIELD IS COVERED WITH PLASTIC. IF I IGNORE THIS THE CAR WILL RUST AROUND THE WINDSHIELD SO AS TO WEAKEN IT'S ROLE AS A PART OF THE SAFETY CONSTRUCTION TO PROTECT THE OCCUPANTS IN A CRASH.

EVERY TIME IT RAINS WATER RUNS IN FROM SUNROOF AND OR FRONT WINDSHIELD GOT TO WHERE YOU CAN'T EVEN DRIVE IN THE RAIN ANYMORE IT IS SO BAD. STILL HAS THE FACTORY WINDSHIELD IN THE CAR.

WHEN IT RAINS, WATER LEAKS FROM THE TOP OF MY WINDSHIELD DOWN INTO MY CAR. IT IS GETTING PROGRESSIVELY WORSE. WATER STARTS TO STREAM DOWN THE INSIDE OF MY WINDSHIELD CAUSING ME TO HAVE TO TAKE A TOWEL AND WIPE IT DOWN AS I AM DRIVING TO SEE. THE WATER ALSO DRIPS DOWN ONTO THE CONSUL AND ONTO THE DRIVER AND PASSENGER LEGS AND FEET. THE INTERIOR GETS WET AND SMELLS SOURED AFTER EACH RAIN. I AM SCHEDULING AN APPOINTMENT TO HAVE MY WINDSHIELD REPLACED DUE TO FAULTY ADHESIVE AT THE TOP OF THE WINDSHIELD. I HAVE READ ABOUT NUMEROUS OTHER CASES AND I AM DISAPPOINTED THERE HAS NOT YET BEEN A RECALL. THIS IS DANGEROUS AND CAUSING FURTHER DAMAGE TO MY VEHICLE.

WHEN RAINING, WHILE IN MOTION, THE WINDSHIELD IN FRONT OF THE DRIVER WILL LEAK DIRECTLY ABOVE THE STEERING WHEEL. THESE LEAKS WILL DRIP ONTO THE HANDS OF THE DRIVER OR THE STEERING WHEEL OR WILL RUN DOWN THE WINDSHIELD, ON THE INSIDE. WHEN DRIPPING TO THE STEERING WHEEL, THE WHEEL BECOMES HARDER TO GRIP AS IT IS COVERED IN COLD WATER FROM THE OUTSIDE. ADDITIONALLY, THE DRIPS CAN BE DISTRACTING AS COLD WATER DRIPS ON THE DRIVER'S HANDS. WHEN RUNNING DOWN THE INSIDE, THE DRIPS OBSTRUCT SIGHT AS WELL AS DISTRACT THE DRIVER WHILE IN MOTION. THIS IS PARTICULARLY DISTURBING WHEN IN HEAVY TRAFFIC, IN HEAVY RAIN.

WATER LEAKAGE INSIDE OF FRONT DRIVER SIDE WINDSHIELD DURING LIGHT RAINFALL. CAR WAS STATIONARY. LEAKAGE IS CONTINUOUS EACH TIME IT RAINS. VOLVO XC60 2013 3.2 ENGINE

WINDSHIELD LEAKS SEVERELY WHEN IT GETS WET. THE LEAK IS FROM THE TOP OF THE WINDSHIELD AND DRIPS ON TO THE DRIVER, STEERING COLUMN, DASHBOARD AND RUNS DOWN THE INSIDE OF THE WINDOW. IT LEAKS IN RAINSTORMS, SNOWSTORMS, WHILE SITTING IN A PARKING LOT GETTING RAINED ON AND ESPECIALLY IN CAR WASHES. THIS IS A SAFETY HAZARD, HAVING TO TAKE HANDS OFF OF THE WHEEL TO WIPE THE INSIDE OF A WINDSHIELD DURING A STORM AND DRIVING TO BE ABLE TO SEE CLEARLY IS A HAZARD.

TL* THE CONTACT OWNS A 2013 VOLVO XC60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT INITIALLY CALLED THE MANUFACTURER AND SPOKE WITH THREE DIFFERENT REPRESENTATIVES WHO REFUSED TO INFORM HIM IF THE VIN WAS UNDER RECALL. THE CONTACT THEN SPOKE TO AUTOBARN VOLVO CARS OAK PARK (1140 GARFIELD ST, OAK PARK, IL 60304) WHERE HE WAS GIVEN AN ESTIMATE FOR A DIAGNOSTIC FEE. THE CONTACT DECLINED THE DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.*DT*DT*JB*JB

THERE IS A LEAK IN THE TOP LEFT CORNER OF THE WINDSHIELD. THERE ARE NOT CRACKS, BREAKS OR ABRASIONS ON THE WINDSHIELD. I HAVE LOOKED INTO THE PROBLEM AND IT SEEMS THAT ALL GLASS COMPANIES IN THE AREA ARE AWARE OF THE PROBLEM AND SAY THAT IT IS AN ORIGINAL/MANUFACTURING ISSUE. THIS IS A SAFETY CONCERN BECAUSE IF IT IS RAINING WHILE I AM DRIVING THEN THIS WOULD IMPAIR MY VISIBILITY AND CAUSE DISTRACTION. ALSO IF AN AIRBAG WERE TO DEPLOY THEN IT WOULD COULD CAUSE THE WINDSHIELD TO BECOME DISLODGED FROM THE CAR. I DIDN'T HAVE A LEAK UNTIL I TOOK MY CAR INTO THE VOLVO DEALERSHIP TO GET AN OIL CHANGE. THEY RAN IT THROUGH A CARWASH AND THEN AFTERWARDS I MAGICALLY HAD A LEAK IN AN AREA THAT IS WELL KNOWN FOR FAILING.

FACTORY INSTALLED WINDSHIELD SEAL IS UNBONDED AND WATER RUNS DOWN THE INSIDE OF THE WINDSHIELD WHILE DRIVING IN SNOW AND RAIN, REDUCING VISIBILITY WITH NO WAY OF CLEARING IT WHILE DRIVING. WATER PENETRATION FROM THE WINDSHIELD ALSO PRODUCES CONDENSATION, FURTHER REDUCING VISIBILITY. YESTERDAY WHILE DRIVING IT BEGAN RAINING WHILE I WAS DRIVING AT 60 MPH ON THE HIGHWAY AND WATER BEGAN RUNNING DOWN THE INSIDE OF THE WINDSHIELD ON THE DRIVER'S SIDE AND I COULDN'T SEE CLEARLY ENOUGH TO CONTINUE DRIVING SAFELY, SO HAD TO PULL OFF TO THE SIDE OF THE ROAD DURING BUSY TRAFFIC. THIS HAS HAPPENED TO ME THREE TIMES IN THE PAST MONTH.