2010 VOLVO XC60 Recalls, Complaints & Safety

While slowing down and just about to make a turn into a private residence off of a highway, multiple indicator lights illuminated and audio warning "dinging" occurred for approximately 3 seconds. As I had already been slowly applying the brakes and starting to slightly turn the wheel towards the driveway when those warnings briefly came up, the moment the lights and sounds stopped, vehicle then maintained speed (while still on the brakes) and locked steering position it was at simultaneously. Having no control at that point, it continued until crashing into a wooden fence. Once at a complete stop, cabin lights and "dinging" activated as it acknowledged the impact. And although it was only going about 15 mph, seemingly to only have damage to the front passenger side bumper/headlight area, it would not shift into any gear or turn off. Not to mention that the front passenger side airbag(s), or any of them, deploy- seriously raised even more concerns as the main reason I purchased a Volvo was for their well known status of safety standards. Had this obvious electrical malfunction happened moments before at higher speed/steering straight ahead, it would've resulted in very serious injuries to myself and others while it speed through 2 intersections at a highway ramp just down the hill. Was towed to a local collision repair & auto body shop until Progressive Insurance took it to their damage assessor where it was declared a total loss. I've owned it for almost 3 years and always had weird inconsistent electrical "quirks"- nothing ever of serious concern though. Has spent a total of 4-5 months in the past 3 years at different Volvo dealerships and mechanics but no one could ever explain why different warnings would be displayed randomly for days-weeks, off/on for no apparent diagnostic reason, 12V power socket was the same way... Please investigate the electrical components that directly affect the operational use and control! Extremely common & dangerous issue with these!

Crash

While slowing down and just about to make a turn into a private residence off of a highway, multiple indicator lights illuminated and audio warning "dinging" occurred for approximately 3 seconds. As I had already been slowly applying the brakes and starting to slightly turn the wheel towards the driveway when those warnings briefly came up, the moment the lights and sounds stopped, vehicle then maintained speed (while still on the brakes) and locked steering position it was at simultaneously. Having no control at that point, it continued until crashing into a wooden fence. Once at a complete stop, cabin lights and "dinging" activated as it acknowledged the impact. And although it was only going about 15 mph, seemingly to only have damage to the front passenger side bumper/headlight area, it would not shift into any gear or turn off. Not to mention that the front passenger side airbag(s), or any of them, deploy- seriously raised even more concerns as the main reason I purchased a Volvo was for their well known status of safety standards. Had this obvious electrical malfunction happened moments before at higher speed/steering straight ahead, it would've resulted in very serious injuries to myself and others while it speed through 2 intersections at a highway ramp just down the hill. Was towed to a local collision repair & auto body shop until Progressive Insurance took it to their damage assessor where it was declared a total loss. I've owned it for almost 3 years and always had weird inconsistent electrical "quirks"- nothing ever of serious concern though. Has spent a total of 4-5 months in the past 3 years at different Volvo dealerships and mechanics but no one could ever explain why different warnings would be displayed randomly for days-weeks, off/on for no apparent diagnostic reason, 12V power socket was the same way... Please investigate the electrical components that directly affect the operational use and control! Extremely common & dangerous issue with these!

Crash

While slowing down and just about to make a turn into a private residence off of a highway, multiple indicator lights illuminated and audio warning "dinging" occurred for approximately 3 seconds. As I had already been slowly applying the brakes and starting to slightly turn the wheel towards the driveway when those warnings briefly came up, the moment the lights and sounds stopped, vehicle then maintained speed (while still on the brakes) and locked steering position it was at simultaneously. Having no control at that point, it continued until crashing into a wooden fence. Once at a complete stop, cabin lights and "dinging" activated as it acknowledged the impact. And although it was only going about 15 mph, seemingly to only have damage to the front passenger side bumper/headlight area, it would not shift into any gear or turn off. Not to mention that the front passenger side airbag(s), or any of them, deploy- seriously raised even more concerns as the main reason I purchased a Volvo was for their well known status of safety standards. Had this obvious electrical malfunction happened moments before at higher speed/steering straight ahead, it would've resulted in very serious injuries to myself and others while it speed through 2 intersections at a highway ramp just down the hill. Was towed to a local collision repair & auto body shop until Progressive Insurance took it to their damage assessor where it was declared a total loss. I've owned it for almost 3 years and always had weird inconsistent electrical "quirks"- nothing ever of serious concern though. Has spent a total of 4-5 months in the past 3 years at different Volvo dealerships and mechanics but no one could ever explain why different warnings would be displayed randomly for days-weeks, off/on for no apparent diagnostic reason, 12V power socket was the same way... Please investigate the electrical components that directly affect the operational use and control! Extremely common & dangerous issue with these!

Crash

After it rains, i've noticed water collecting in both the passenger and driver side footbeds. It started off nominally and I was easily able to use a cloth. I thought it might have been human error, that I left the window cracked open a bit. The most recent incident (this past weekend 5/4/24) there was a significant puddle on the driver's side. After further research, I discovered the culprit is likely an unbonded windshield, and that this is a KNOWN issue for Volvos, but especially for (2010) xc60s. Having an unbonded windshield seems like a significant hazard risk as the structural integrity of the entire windshield is compromised, as well as risk of electrical components getting wet as the water leaks through the car (and the ripple effects of that).

Front windshield completely separated from vehicle driver side top If side window open it flaps open. Very dangerous at freeway speeds. Known issue of faulty primer on window glass for XC60 vehicles.

Front windshield is not sealed properly. Leaks water at top of windshield and onto the steering wheel. This is not a problem with the sunroof.

Airbag fault lamp illuminated. Trouble code U0433 stored in body module (CEM). The problem described is with the closing velocity module, a component of the collision mitigation system. There is a TSB available from Volvo for this code, reference number US25146.1.1. It states a software update must be performed to resolve the error. My complaint is that the airbag system is affected and shows an airbag fault lamp, which prevents passing vehicle inspection in my state. The collision avoidance system can be turned off by the driver. As such, there is no cause for disabling or otherwise negatively affecting the airbag system in the event of a fault. A remedy is not provided free of charge from Volvo, and it should be so as this issue prevents legal operation of the car despite the affected system (collision mitigation) being designed to be turned off by the user.

Seal around the top of the windshield has failed and worn out. You are now able to press on the windshield and have it unseat from the car frame

Windshield seal was defective causing water leakage into the dash.

I attempted to use the temporary spare tire that came with the car, and 1) the lug wrench provided with the car rounded out when trying to remove the lug bolts, 2) the lug bolts were too long and bottom out in the hub before they tighten down the thin steel spare rim to the car. In short, the spare tire is does not work with the lug bolts that come with the car. This poses a risk as owners will reasonable think they have a means to mitigate a flat tire and be caught stranded as even a well maintained, factor-designed spare tire kit is useless.

Windshield seal developed leak. Water go into hvac shorting out system. No defrost, sever visibility and safety issue. Have seen numerous other volvo owners with similar windshield gasket seal leaks. Car is useless as visibility issue persists

The contact owns a 2010 Volvo XC60. The contact stated that while driving at an undisclosed speed, the charging system failure warning message was displayed, and the battery warning light was illuminated. The vehicle was taken to an independent mechanic. The mechanic replaced the battery and alternator; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to Volvo's Technical Service Bulletin: TJ 27910 (Anti-Tamper Device, Communication Lost). The failure mileage was approximately 148,000.

WATER COLLECTS IN THE DRIVER SIDE FOOTWELL AFTER EVERY RAIN. WHILE DRIVING DURING RAINS, WATER LEAKS FROM (1) DRIVER SIDE TOP LEFT CORNER (2) "A" PILLAR AND (3) LOWER LEFT CORNER OF DASHBOARD AT EMERGENCY BRAKE RELEASE. TOOK XC60 TO LOCAL VOLVO DEALER WHERE THE WINDSHIELD WAS PULLED AND RESET. FRONT FLOOR CARPETS WERE PULLED, FAN-DRIED AND REINSTALLED. VOLVO WAIVED THE CHARGE FOR WINDSHIELD REINSTALL, BUT WOULD NOT WAIVE CHARGES FOR CARPET SERVICES. THIS VEHICLE HAS EXPERIENCED THIS PROBLEM EARLIER, REQUIRING A WINDSHIELD REPLACEMENT.

THE WINDSHIELD LEAKS WHEN IT RAINS. IT OBSTRUCTS MY VISION WHILE THE RAIN WATER RAN DOWN THE INSIDE OF THE GLASS. THIS IS A SAFETY ISSUE WHILE DRIVING.

TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT NOTICED THAT THERE WAS LEAKAGE COMING FROM THE WINDSHIELD ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE INSURANCE ADJUSTER DISCOVERED THAT THERE WAS AN ADHESIVE BONDING FAILURE WITH THE WINDSHIELD. THE CONTACT CONTACTED BILL GRAY VOLVO CARS (2897 WASHINGTON RD, MCMURRAY, PA 15317, (724) 949-1555) AND WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

MY CUSTOMER WAS HEADED NORTHBOUND ON HWY 63, HAD JUST PASSED OVER I-70 WHEN THE CUSTOMER HEARD A POOF AND SMOKE STARTED BELLOWING FROM THE HOOD AND THE TAILPIPE. THEY PULLED OVER ON THE SIDE OF THE ROAD IMMEDIATELY, BUT BY THEN SMOKE WAS COMING OUT OF THE VENTS AS WELL. THEY GOT OUT OF THE CAR, AND CALLED 911 BECAUSE OF SMOKE STARTED TO THICKEN. ABOUT ONE MINUTE LATER, FLAMES STARTED COMING OUT FROM UNDERNEATH THE RIGHT (PASS) SIDE OF THE CAR AND WITHIN 25-30 SECONDS, FLAMES WERE COMING FROM UP UNDER THE HOOD AS WELL. THE FIRE DEPARTMENT GOT THERE AND PUT OUT THE FIRE. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP FROM THERE. THE CAR WAS IN PERFECT CONDITION. IT PASSED INSPECTION AT THE HONDA DEALERSHIP. WE DON'T KNOW WHAT HAPPENED OR WHAT WENT WRONG. WE DID SOME RESEARCH AND THERE WAS A RECALL NUMBER 09V477000; FUEL SYSTEM. THIS RECALL WAS SUPPOSEDLY FIXED BY VOLVO. WE CONTACTED VOLVO AND THEY SAID THAT THERE IS NOTHING THAT THEY COULD DO. HOWEVER, IN CARFAX THERE IS NO RECORD OF THE RECALL OR THAT THE RECALL WAS FIXED. *TR

Fire

MY CUSTOMER WAS HEADED NORTHBOUND ON HWY 63, HAD JUST PASSED OVER I-70 WHEN THE CUSTOMER HEARD A POOF AND SMOKE STARTED BELLOWING FROM THE HOOD AND THE TAILPIPE. THEY PULLED OVER ON THE SIDE OF THE ROAD IMMEDIATELY, BUT BY THEN SMOKE WAS COMING OUT OF THE VENTS AS WELL. THEY GOT OUT OF THE CAR, AND CALLED 911 BECAUSE OF SMOKE STARTED TO THICKEN. ABOUT ONE MINUTE LATER, FLAMES STARTED COMING OUT FROM UNDERNEATH THE RIGHT (PASS) SIDE OF THE CAR AND WITHIN 25-30 SECONDS, FLAMES WERE COMING FROM UP UNDER THE HOOD AS WELL. THE FIRE DEPARTMENT GOT THERE AND PUT OUT THE FIRE. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP FROM THERE. THE CAR WAS IN PERFECT CONDITION. IT PASSED INSPECTION AT THE HONDA DEALERSHIP. WE DON'T KNOW WHAT HAPPENED OR WHAT WENT WRONG. WE DID SOME RESEARCH AND THERE WAS A RECALL NUMBER 09V477000; FUEL SYSTEM. THIS RECALL WAS SUPPOSEDLY FIXED BY VOLVO. WE CONTACTED VOLVO AND THEY SAID THAT THERE IS NOTHING THAT THEY COULD DO. HOWEVER, IN CARFAX THERE IS NO RECORD OF THE RECALL OR THAT THE RECALL WAS FIXED. *TR

Fire

MY CUSTOMER WAS HEADED NORTHBOUND ON HWY 63, HAD JUST PASSED OVER I-70 WHEN THE CUSTOMER HEARD A POOF AND SMOKE STARTED BELLOWING FROM THE HOOD AND THE TAILPIPE. THEY PULLED OVER ON THE SIDE OF THE ROAD IMMEDIATELY, BUT BY THEN SMOKE WAS COMING OUT OF THE VENTS AS WELL. THEY GOT OUT OF THE CAR, AND CALLED 911 BECAUSE OF SMOKE STARTED TO THICKEN. ABOUT ONE MINUTE LATER, FLAMES STARTED COMING OUT FROM UNDERNEATH THE RIGHT (PASS) SIDE OF THE CAR AND WITHIN 25-30 SECONDS, FLAMES WERE COMING FROM UP UNDER THE HOOD AS WELL. THE FIRE DEPARTMENT GOT THERE AND PUT OUT THE FIRE. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP FROM THERE. THE CAR WAS IN PERFECT CONDITION. IT PASSED INSPECTION AT THE HONDA DEALERSHIP. WE DON'T KNOW WHAT HAPPENED OR WHAT WENT WRONG. WE DID SOME RESEARCH AND THERE WAS A RECALL NUMBER 09V477000; FUEL SYSTEM. THIS RECALL WAS SUPPOSEDLY FIXED BY VOLVO. WE CONTACTED VOLVO AND THEY SAID THAT THERE IS NOTHING THAT THEY COULD DO. HOWEVER, IN CARFAX THERE IS NO RECORD OF THE RECALL OR THAT THE RECALL WAS FIXED. *TR

Fire

DURING HOT WEATHER, THE BACKUP CAMERA BECOMES INOPERABLE AND MAY JUST SHOW A BLUE SCREEN WITH A DISCONNECT SYMBOL, A BLACK SCREEN OR FLICKER VISUAL IMAGE. I LIVE IN SC AND IT GOES OUT OFTEN. THEY HAVE A REPAIR PART (CALLED AN EQUALIZER)AVAILABLE FOR PURCHASE AT CUSTOMER'S EXPENSE. IT IS OVER 200.00 TO CORRECT A MANUFACTURE DEFECT. VOLVO SHOULD ISSUE RECALL OR REIMBURSE REPAIR EXPENSE. *TR

MY VEHICLES WINDSHIELD LEAKS ON THE DRIVERS SIDE DURING AND RECIVEING A CAR WASH ON A TEACK IN NEUTRAL.

THERE IS A CLASS ACTION LAWSUIT AGAINST VOLVO FOR BOTH THESE PROBLEMS AND I WAS AFFECTED BY BOTH THIS MONTH. 1. WINDSHIELD FOR VOLVO XC60 IS KNOWN FOR A FAILURE OF BONDING ALONG THE TOP EDGE. WHEN I BROUGHT IT IN THE SERVICE GUYS WERE ABLE TO JUST PUSH THE WINDSHIELD UPWARDS AND OUT WITH THEIR BARE HANDS TO SHOW ME THAT THERE IS A HUGE GAP ALONG THE TOP EDGE. THIS HAPPENED TO MY CAR IN THE PAST 1 MONTH AND ENDED IN A $420 REPAIR THAT INVOLVED POPPING THE WHOLE THING OFF AND RESEALING IT. THIS IS VERY DANGEROUS BECAUSE THE WATER DRIPS ONTO THE STEERING WHEEL AND ELECTRONICS, WHICH IS DISTRACTING FOR THE DRIVER, BUT ALSO OBVIOUSLY A HUGE THREAT TO THE CAR'S ELECTRONIC SYSTEM. 2. IN THE SAME MONTH, THE CAR JUST FAILED COMPLETELY, FLASHING ALL SORTS OF DASHBOARD LIGHTS AND DEMANDING TO BE PUT INTO PARK WHEN IT WAS ALREADY IN PARK. IT SAID BRAKES AND SRS AIRBAGS WERE FAILING. THE WHOLE SYSTEM WENT BLACK AND THE FOB WAS STUCK IN THE CONSOLE. THE CAR HAD TO BE TOWED TO THE DEALERSHIP, WHERE THEY SAID THE CULPRIT WAS THE RDAR SOFTWARE, WHICH IS CONNECTED TO THE SATELLITE RADIO. IT CAUSES A PARASITIC DRAW THAT KEEPS SEARCHES FOR A SIGNAL EVEN WHEN THE CAR IS OFF. THEY WILL CHARGE EVERYONE HUNDREDS TO UPDATE THE SOFTWARE (NOT INCLUDED IN THE FREE SOFTWARE UPDATE VOLVO BOASTS ABOUT), AND SOMETIMES MORE TO REPLACE THE BATTERY, PLUS LABOR, OR MAYBE QUOTE THOUSANDS TO TRY TO DISABLE THE SATELLITE RADIO COMPLETELY, WHICH IS HARD OR IMPOSSIBLE BECAUSE IT'S INTEGRATED INTO THE REST OF THE ELECTRONICS. LUCKILY MINE WAS PARKED WHEN THIS HAPPENED, BUT I DON'T THINK THIS NEEDS EXPLANATION FOR WHY IT'S DANGEROUS IF THE CAR JUST RANDOMLY DRAINS OF BATTERY WHILE YOU'RE DRIVING DUE TO A FAULTY SATELLITE RADIO SYSTEM THAT VOLVO + DEALERSHIPS WILL DO NOTHING ABOUT AND CHARGE CUSTOMERS HUNDREDS OR THOUSANDS EVEN THOUGH THE PROBLEM IS VERY WELL DOCUMENTED. DISGUSTING AND IMMORAL.

TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUEL FUMES INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS A FUEL LEAK AND THE FUEL PUMP AND REGULATOR NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 199,000.

TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL TRAP, AIR SENSOR, AND AIR FILTER NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. VOLVO CARS OF MISSION VIEJO (28730 MARGUERITE PKWY, MISSION VIEJO, CA 92692) WAS CONTACTED VIA PHONE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,165.

2010 XC60 LEAKING WITH WATER COLLECTING PRIMARILY IN THE DRIVERS FOOTWELL. AFTER VERY MED TO HEAVY RAINS. WATER ROLLS DOWN THE DRIVERS SIDE INTERIOR WHILE DRIVING IN THE RAIN. IF CAR HAS BEEN SITTING IN RAIN IT MAY LEAK SLOWLY BUT WILL DRAIN OR LEAK MORE WHEN TURNING LEFT OR RIGHT. WATER HAS STARTED TO COLLECT ON DRIVERS SIDE ELECTRONICS.

VEHICLE WINDSHIELD ISN'T SEALED PROPERLY. WATER POURS INTO CAR, JUST UNDER THE DASH AT AN ALARMING RATE WHENEVER IT RAINS. WHEN COMING TO A STOP OR ACCELERATING, THE WATER THAT HAS COLLECTED IN THE BODY CAN BE HEARD SLOSHING BACK AND FORTH. WHEN THE OUTSIDE TEMPERATURE DROPS, THE INSIDE WINDOWS NEED TO BE SCRAPED. THIS WATER LEAK HAS ALSO CAUSED A MOLD AND MILDEW SMELL.

BATTERY DRAIN FROM SATELLITE IN VEHICLE. ALSO, WHEN ENGINE IS OFF, THE RADIO COMES ON UNLESS MANUALLY TURNED OFF. HOWEVER, EVEN WITH EVERYTHING OFF, BATTERY STILL DRAINS. I HAVE BEEN LEFT IN NOW TWO AREAS WITHOUT A RUNNING CAR. I REPLACED THE BATTERY IN APPROXIMATELY AUGUST, 2016 AFTER HAVING IT TOWED TO A VOLVO DEALER IN SOUTHERN CALIFORNIA AND ALSO REPLACED THE BATTERY A VOLVO REPAIR SHOP IN AUGUST, 2018 IN SOUTHERN OREGON. I AM WORRIED THAT WITH THE CONTINUOUS DRAINING OF THE BATTERY CAUSED BY SOMETHING ENTITLED RDAR THAT I WILL LOSE ALL POWER TO MY VEHICLE WHILE TRAVELING ON THE FREEWAY AND IN AREAS AWAY FROM ANY ASSISTANCE FOR REPAIR (I.E., 2 LANE ROADS TO THE OREGON COAST, FREEWAY TRAVEL ON I-5, ETC.). AFTER SOME RESEARCH, I FIND THAT THERE IS A PENDING LAWSUIT FOR THIS ISSUE, FILED IN NEW JERSEY.

REAR DIFFERENTIAL PINION BEARING FAILURE

COWL TRAIN CLOGGED AND SUNROOF DRAIN TUBES CLOGGED CAUSING ELECTRICAL PROBLEMS. I HAVE TO CONSTANTLY REPLACE THE REAR BRAKE LIGHT BULBS EVER FEW WEEKS. WATER GATHERED IN THE FRONT PASSENGER FLOOR AS WELL AS THE REAR PASSENGER FLOOR. WATER IN SIDE BOARDS AS WELL. THE AIRBAG INDICATOR LIGHT IS ON STATING URGENT SERVICE NEEDED. THE POWER BUTTON FOR THE SUNROOF CURTAIN WORKS INTERMITTENTLY. AS WELL AS THE FAN MOTOR RUNS AFTER TURNING OFF THE IGNITION. ALL SIGNS OF AN ELECTRICAL PROBLEM CAUSED BY THE CLOGGED TUBES AND COWL TRAIN. I WANT TO BE PART OF THE EXISTING CLASS ACTION SUIT. NO SETTLEMENT HAS OCCURRED YET. IT WAS BROUGHT UP IN 2010 AND HAS JUST BEEN REINSTATED AGAIN. SIMILAR VOLVO'S WITH THE SAME YEAR HAVING THESE SAME PROBLEMS AND ISSUES. HOPE THE GOVERNMENT INVESTIGATES THIS ISSUE. VERY CONCERNED THAT THE AIRBAGS WILL DEPLOY OR WORSE YET NOT WORK AT ALL. THIS IS DEFINITELY A SAFETY ISSUE.

"SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS... DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA.... MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS...FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS..." I FOUND THIS COMPLAINT ONLINE AND HAVE BEEN EXPERIENCING THE SAME PROBLEM FOR NEARLY ONE YEAR. I INITIALLY THOUGHT MY WINDSHIELD WAS DAMAGED AND TOOK THE VEHICLE TO THE LOCAL VOLVO DEALERSHIP AND WAS TOLD THE EXTENDED WARRANTY WOULD NOT COVER THE REPAIR. AFTER RESEARCHING THE ISSUE ONLINE, I DISCOVERED NUMEROUS COMPLAINTS ABOUT THE DESIGN OF THE SUNROOF DRAINS. I LIVE IN WEST PALM BEACH, FL AND HAVE HAD NEGATIVE EXPERIENCES WITH THE LOCAL VOLVO SERVICE DEPARTMENTS HERE, SO I FEEL THERE IS NO RECOURSE FOR MY TROUBLES. IN TALKING WITH OTHERS REGARDING BAD SERVICE EXPERIENCES, I DISCOVERED OTHERS WHO HAVE HAD SIMILAR EXPERIENCES. ADDITIONALLY, AFTER READING COMPLAINTS ONLINE AND THE LITIGATION AGAINST VOLVO IN THE STATE OF NEW JERSEY, IT IS APPEARS VOLVO HAS NO PLAN TO ACCEPT RESPONSIBILITY FOR THIS PROBLEM.

ALREADY HAD TO REPLACE PASSENGER SIDE REAR SPRING AND NOW HAVE TO REPLACE BOTH FRONT SPRINGS. THEY HAVE ALL BROKEN WILL DRIVING ON CITY STREETS. REPLACED THE REAR 11/2015. WILL BE REPLACING BOTH FRONT SPRINGS 6/2017.

WHEN LEAVING WORK, I GOT INTO MY VEHICLE AND FOUND A PIECE OF PLASTIC WITH BEIGE GREASE ALL OVER IT. I LOOKED FURTHER AND SAW A METAL PIN ON THE FLOOR AND ANOTHER SMALL PIECE OF PLASTIC. I DIDNT KNOW WHERE IT CAME FROM UNTIL READY TO DRIVE OFF I PUT THE VEHICLE IN GEAR AND FOUND THE BUTTON ON THE SHIFTING KNOB WAS GONE. THIS WAS THE MISSING PIECE!!

VOLVO XC60 FLOODED WHEN PARKED & POOL OF WATER GATHERED IN DRIVER SIDE FLOOR BOARD WATER DAMAGE IN ELECTRICAL HAS COMPROMISED SAFETY SYSTEM PER DEALER (AIR BAG WARNING WENT OFF). DEALER INDICATED AIRBAGS MAY NOT DEPLOY IN EVENT OF CRASH (YIKES, NHTSA PLEASE CAN YOU PUT TO TOP OF PRIORITY LIST TONSEE WHAT OTHER VOLVOS MAY BE AFFECTED?) DUE TO COMPUTER BOARD DAMAGE DUE TO WATER LEAK. DEALER INDICATED WINDSHIELD NEEDS TO BE RESEALED (DEALER FOUND WINDSHIELD LEAKING& ADVISED WHEN PRESSED WINDSHIELD WAS LOOSE). SUNROOF LEAKING & DEALER ADVISED DUE TO DRAIN PIPES CLOG THAT NEEDS TO BE CLEANED/MODIFIED. HAD CALLED VOLVO CAR USA (SPOKE W/ BETTTY) B4 GOING TO DEALER, BUT WAS REFERRED TO DEALER, SAID ULTIMATE DECISION WAS UP TO MIDWEST MANAGER ("MM"). MM ADVISED OUR COST WAS ABOUT OVER $800, & VOLVO WOULD PAY AROUND $1,000. MM GAVE US ONLY 24 HOURS TO ACCEPT OR REJECT THEIR OFFER THEY CALLED A "GOODWILL OFFFER". I CALLED VOLVO CAR USA, LEFT MESSAGE W/ ANN FOR BETTY BUT WAS ADVISED AGAIN ULTIMATE DECISION UP TO MM. WE COUNTERED TO BE REASONABLE W/ $300 OFFER FOR US TO PAY WHICH MM FLATLY REJECTED. PLEASE SEE LINK & SPECIFICALLY SEE HIGHLY CONCERNING COMMENT BY THE CHAMP DATED 1/16/14-HTTP://VOLVOFORUMS.COM/FORUM/VOLVO-XC60-51/LEAKING-FRONT-WINDSHIELD-2010-XC60-67995/. WHY HASN'T A RECALL HAPPENED? DEALER TOLD US CLASS ACTION WASN'T SETTLED YET...WE HOPE THE GOV. WILL INVESTIGATE BROADLY. HOW MANY OTHERS HAVE/HAD THESE ISSUES & MORE IMPORTANTLY HOW MANY LIVES ARE AT STAKE DUE TO ELECTRICAL DAMAGE TO SYSTEM(S) INVOLVED W/ AIRBAG DEPLOYMENT, ETC. HOW LONG HAS BIG CORPORATION KNOWN ABOUT ISSUES & WHAT DO THEIR INTERNAL DOCUMENTS SAY? THE GOV. HAS AUTHORITY & SHOULD LOOK INTO IT W/ A PROMPT DOCUMENT REQUEST TO VOLVO W/ A PUBLIC ANNOUNCEMENT. WINDSHIELD WIPER & SIDE MIRROR BROKE TOO.

TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE AND IT STALLED MULTIPLE TIMES. THE DEALER INSPECTED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

THE STEERING STICKS/LOCKS AND POPS WHEN TURNING TO THE RIGHT MAKING IF VERY HARD TO IMPOSSIBLE TO STEER, BUT WORKS FINE WHEN TURNING TO THE LEFT. THE PROBLEM IS WORSE WHEN THE CAR FIRST STARTS AND IMPROVES AS IT IS DRIVEN. THE STEERING GEAR HAS BEEN REPLACED TWICE NOW (AT 34K AND 92K MILES). THE VOLVO DEALER REPORTED NO PROBLEMS WITH THE STEERING PUMP AND COULD NOT EXPLAIN THE REASONS FOR THE REPEATED FAILURE, SIMPLY REPORTING THE STEERING GEAR NEEDED TO BE REPLACED AGAIN. THE PROBLEM DID GO AWAY AFTER REPLACING IT AGAIN. THE ISSUE WAS ALSO REPORTED TO VOLVO OF AMERICA, AS THIS COULD BE A SERIOUS AND LIFE THREATENING FAILURE, BY IMPEDING ADEQUATE STEERING.

TL* THE CONTACT OWNS A 2010 VOLVO XC60. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER ONLY EXHIBITED TWO SPEEDS SETTINGS AND WOULD NOT COMPLETELY CLEAR THE WINDOW WHEN DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER IS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. SJ

THE HEADLIGHT ASSEMBLY IS HELD IN PLACE ONLY BY 3 PLASTIC TABS. WITH TIME THOSE TABS BECOME BRITTLE AND BREAK, AND THE HEADLIGHTS COME OFF COMPLETELY LOOSE FROM THE CAR, HELD ONLY BY THE WIRING.

WHILE I WAS DRIVING THE CAR AROUND A CORNER AFTER STOPPING, I HAD A FRONTAL COLLISION WITH ANOTHER CAR. MY CRASH AVOIDANCE SYSTEM DID NOT ACTIVATE. I WOULD LIKE THE BLACK BOX OF MY VEHICLE TO BE CHECKED. VOLVO NORTH AMERICA WAS NOT HELPFUL WHEN I CALLED THEM.

Crash 6 injured

SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS AND ELECTRICAL SYSTEMS THAT CONTROL THE SUNROOF AND AIRBAGS. AIRBAGS ARE THEN DEACTIVATED AND REQUIRE IMMEDIATE SERVICING. DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA. RAIN WATER SHORTED OUT MY SUNROOF MOTOR RENDERING IT UNUSABLE. I WAS ALSO ADVISED BY MECHANIC WHILE PERFORMING AN OIL CHANGE THAT THE AIRBAGS ARE DEACTIVATED AND VEHICLE INFORMATION SYSTEM DISPLAYS AN URGENT SRS CODE. MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS FOR MYSELF AND CHILD. ALL SYSTEMS FUNCTIONED PROPERLY PRIOR TO WATER LEAKING INTO VEHICLE. FIVE MONTHS PRIOR VOLVO SERVICE DEPT. RECOMMENDED A WINDSHIELD REPAIR DUE TO WATER ENTERING THE VEHICLE WHILE PARKED AND DRIVING WHICH I CONSENTED. AFTER NINE DAYS IN VOLVO SHOP, I TOWED MY VEHICLE TO A WINDSHIELD REPAIR FACILITY. NEW WINDSHIELD WAS INSTALLED 12/2015 AT MY COST. RAIN WATER LEAK APPEARED AGAIN IN 5/2016 AFTER MULTIPLE DAY RAIN. LEAKS IN EXACTLY SAME LOCATIONS. ADVISED VOLVO IMMEDIATELY, HOWEVER SERVICE DEPARTMENT UNWILLING TO REPAIR AT VOLVO EXPENSE AND DENIED ME FUTURE SERVICES. FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS AND MANAGER O. E. BURKE OF FREEDOM VOLVO VIRGINIA BEACH, VA. HE DISCUSSES FULL DETAILS IN UTUBE VIDEO DATED 23 AUG, 2013. FREEDOM VOLVO OFFERS A PREVENTIVE MAINTENANCE PLAN TO ADDRESS THE PROBLEM. NO RECALL OR CAMPAIGN HAS ADDRESSED THIS COMMON ISSUE. I'M AFRAID TO DRIVE THE VEHICLE WHILE AIRBAGS DEACTIVATED, PLEASE REQUIRE VOLVO TO FIT THESE VEHICLES WITH PROPER TUBES