Complaint Statistics
23 total complaints
1 fires
Top Reported Components
| Component | Complaints |
|---|
| UNKNOWN OR OTHER | 5 |
| VISIBILITY/WIPER | 4 |
| ELECTRICAL SYSTEM | 4 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 2 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 2 |
| AIR BAGS | 2 |
| EXTERIOR LIGHTING | 1 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
| WHEELS:RIM | 1 |
| WHEELS | 1 |
Incident date: Mar 16, 2025
When the vehicle is off the windows will come down on their own! This has occurred on 4 difference instances. One dealership indicated the "fix" the situation; however, they never replaced the parts which were required for the fix. A second dealership would not perform a diagnostic. A third dealersh
... ip indicated that that cleaned and lubricated the necessary parts. Less than a week after leaving the dealership it occurred again. This is an extreme safety risk as the vehicle becomes easily accessible to others and it also allows easy access to the Homelink garage door system. This also causes extreme damage because during one of these window occasions it was also raining outside. Date provided is the 1st occurrence continuing to occur through 2/8/2026. I can provide documentation if further needed - manufacture is aware of occurrencesRead more
Incident date: Mar 16, 2025
When the vehicle is off the windows will come down on their own! This has occurred on 4 difference instances. One dealership indicated the "fix" the situation; however, they never replaced the parts which were required for the fix. A second dealership would not perform a diagnostic. A third dealersh
... ip indicated that that cleaned and lubricated the necessary parts. Less than a week after leaving the dealership it occurred again. This is an extreme safety risk as the vehicle becomes easily accessible to others and it also allows easy access to the Homelink garage door system. This also causes extreme damage because during one of these window occasions it was also raining outside. Date provided is the 1st occurrence continuing to occur through 2/8/2026. I can provide documentation if further needed - manufacture is aware of occurrencesRead more
Incident date: Jul 1, 2025
Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system dete
... cts parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding residential streets, and slightly curved highway intersection 1X.Read more
Incident date: Jul 1, 2025
Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system dete
... cts parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding residential streets, and slightly curved highway intersection 1X.Read more
Incident date: Jul 1, 2025
Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system dete
... cts parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding residential streets, and slightly curved highway intersection 1X.Read more
Incident date: Sep 1, 2024
Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Crosstrek Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pin
... ebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jan 15, 2025
See attached document for complaint.
Incident date: Jan 15, 2025
See attached document for complaint.
Incident date: Jan 21, 2025
Last week, my 2024 Subaru Legacy caught on fire and was totaled. By the times the firemen got there, the cause was deemed "UNDETERMINED." The car was taken by State Farm Auto Insurance to an IAA Salvage Yard. This was a brand new car and still under warranty (only 35,000 miles on it). I drove my c
... ar to the store 30-45 minutes prior to the fire. I was inside watching TV when my dog started barking. I looked out my door and my car was on fire. I called 911 and they dispatched the fire department. My daughter and I could have been in the car. Luckily no one was hurt. My car has no recalls and no one can tell me what happened.Read more
Fire
Incident date: Sep 1, 2024
When my wife (who weighs under 99 pounds) is seated in the front passenger seat the indicator light for the passenger airbags does not always show that the airbags are on. When I sit in the front passenger seat the indicator light always shows that the airbags are on. The car was taken to the sell
... ing dealer (Pinebelt Subaru, Lakewood, NJ) who stated that the weight sensor for the front passenger seat was calibrated properly and they could not adjust it for my wife's weight. Since this also happens with my 2024 Subaru Legacy and also occurred with my friend's 2023 Subaru Outback, i believe that Subaru has a problem with lightweight passengers on all of it's vehicles. We are concerned that should we get into an accident and the airbag is not on due to my wife's light weight serious injury or death may occur.Read more
Incident date: Oct 4, 2024
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them
... dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.Read more
Incident date: Oct 4, 2024
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them
... dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.Read more
Incident date: Oct 4, 2024
Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them
... dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.Read more
Incident date: Sep 18, 2024
CarPlay Infotainment system built into vehicle and advertised on Subaru.Com as works "perfectly" is showing this message "There was a problem loading this content". Subaru website: The centerpiece of the updated Legacy interior is the available 11.6-inch STARLINK multimedia touchscreen. The stunni
... ng big-screen interface makes it easy and intuitive to customize options and delivers SEAMLESS CONTROL of the wireless Apple CarPlay". This is FALSE ADVERTISING. This is EXTREMELY DANGEROUS SAFETY ISSUE. The entire infotainment screen which controls things like HVAC is freezing up for no reason.Read more
Incident date: Aug 22, 2024
The windshield is extremely fragile, I have under 3,000 miles and already 4 rock chips on the windshield. This is all from highways and paved roads, no gravel or dirt roads have been driven on. The rock chips have happened on different occasions and never was their a loud bang from a large rock whic
... h makes me think small rocks are causing the damage. Rock chips lead to cracks that will impair visibility without costly repairsRead more
Incident date: May 25, 2024
Front Windshield cracks easily. Vehicle is only 7 months old and the front windshield has been cracked four separate times due to small rock impact. I just had the windshield replaced with a new Subaru OEM front windshield and three days later it was hit by a small pebble and cracked again.
Incident date: May 19, 2024
Infotainment system of car mutes iPhone telephone to person on other end of phone causing driver to need to pick up phone or interact with screen taking eyes off road. I reported to Subaru of America and was told this is happening in almost every 2024 Subaru. They paid for and provided headphones
... which causes me to need to use telephone navigation instead of built in to car CarPlay navigation. Subaru of America and Liberty Auto City Subaru of Libertyville IL refuse to service vehicle or fix car. Subaru of America Britt Senior Customer Advocate Specialist | 1-800-782-2783 | Dial Option 1 | Direct Ext 119143 Subaru of America, Inc. | One Subaru Drive | Camden, NJ 08103 tells me they will have a software fix in Fall of 2024. This is totally unacceptable and very dangerous safety issue.Read more
Incident date: May 19, 2024
Infotainment system of car mutes iPhone telephone to person on other end of phone causing driver to need to pick up phone or interact with screen taking eyes off road. I reported to Subaru of America and was told this is happening in almost every 2024 Subaru. They paid for and provided headphones
... which causes me to need to use telephone navigation instead of built in to car CarPlay navigation. Subaru of America and Liberty Auto City Subaru of Libertyville IL refuse to service vehicle or fix car. Subaru of America Britt Senior Customer Advocate Specialist | 1-800-782-2783 | Dial Option 1 | Direct Ext 119143 Subaru of America, Inc. | One Subaru Drive | Camden, NJ 08103 tells me they will have a software fix in Fall of 2024. This is totally unacceptable and very dangerous safety issue.Read more
Incident date: Dec 27, 2023
Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ,
... they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.Read more
Incident date: Dec 27, 2023
Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ,
... they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.Read more
Incident date: Dec 27, 2023
Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ,
... they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.Read more
Incident date: Jan 25, 2024
Highway travel , approximately 70 mph , small object struck windshield and cracked it . Cracked far too easily . Less than 3000 miles on vehicle.
Incident date: Dec 16, 2023
Frequently, while driving in the dark, oncoming traffic flashes their bright lights at me because they believe my brights are on. I flash them back to show them they are not on. I informed my local Subaru dealership on two separate occasions about the problem, and both times I was told there is noth
... ing that can be done, that the lights are not adjustable and the bulbs are not too bright from the factory. I continue to have issues every time I drive the vehicle, most of my driving is in the dark. This morning, another driver behaved in a manner that made me fear for my safety. I was following a line of cars, and the vehicle in front of me pulled over to the side of the road and then pulled back on the road directly behind me. The driver continually flashed his brights at me, I'm guessing they were irritated because they believed my brights were on when I was following them. This continued for about 5 minutes. I almost called 911 because I feared for my safety and the mental stability of the driver behind me. Eventually the driver turned off the roadway and took another route than I was taking and the situation ended. I now fear for the safety of myself and other drivers, because my lights are too bright and the Subaru dealership will do nothing to remedy the safety issue. The contact stated that the vehicle was serviced at the local Subaru dealership on 12/19/2023. The dealership claimed they were able to adjust the headlights and that they are properly adjusted to specs. However, there is not a noticeable difference, nor does any other vehicles on the road.Read more
NHTSA Safety Ratings — 2024 SUBARU LEGACY
2024 Subaru Legacy 4 DR AWD
| Category | Rating |
|---|
| Overall Rating |
5 / 5
★★★★★
|
| Frontal Crash |
5 / 5
★★★★★
|
| Frontal Crash — Driver |
5 / 5
★★★★★
|
| Frontal Crash — Passenger |
4 / 5
★★★★☆
|
| Side Crash |
5 / 5
★★★★★
|
| Side Crash — Driver |
5 / 5
★★★★★
|
| Side Crash — Passenger |
5 / 5
★★★★★
|
| Rollover |
5 / 5
★★★★★
|
| Rollover Risk |
10.1% |
Safety Technology
| Feature | Status |
|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard & Optional |
| Lane Departure Warning | Standard |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
NHTSA Safety Investigations — SUBARU LEGACY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 1997
ELECTRICAL SYSTEM
ODI HAS RECEIVED 5,820 COMPLAINTS CONCERNING A VARIETY OF ELECTRICAL SYSTEM FAILURES THAT RESULT IN THE VEHICLE STALLING.OUR COMPLAINT ANALYSIS INDICATES THAT THE MAJORITY OF THESE COMPAINTS ARE CAUSED BY ALTERNATOR FAILURE.IN SOME INSTANCES, THE VEHICLE IS COMPLETELY DEAD AND WILL NOT RESTART.BASED
... ON OUR INVESTIGATION AND THE MANUFACTURER'S RESPOMSE, ODI IS CLOSING THIS INVESTIGATION BECAUSE THE MANUFACTURER HAS AGREED TO PERFORM THE OWNER NORTIFICATION PROGRAM CITED ABOVE, INCLUDING QUARTERLY NOTIFICATIONS TO ODI.THIS PROGRAM ALLOWS OWNERS TO GET THEIR ALTERNATOR REPLACED FOR FREE.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTINUE TO MONITOR THIS MATTER CLOSELY, AND THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THESE MODELS IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1990
REVERSE DELAYED ENGAGEMENT
There is no summary currently available