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2025 NEW FLYER XCELSIOR

1 recalls, 1 complaints

25V542000 Aug 22, 2025
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbe... Read more
Consequence
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
2,354 vehicles affected
Manufacturer: New Flyer of America, Inc.

Complaint Statistics

1 total complaints

Top Reported Components

ComponentComplaints
SEAT BELTS1
SEAT BELTS Sep 8, 2026
Incident date: Sep 8, 2026
In this model year bus, they have reduced the thickness of the seatbelt, but they did not reduce the shoulder bushing slot so it keeps getting doubled-over/tangled in the bushing, and failing to retract. We have 26 of these buses, all with identical problems.

NEW FLYER XCELSIOR - All Years Overview

Complete safety history for the NEW FLYER XCELSIOR across all model years (2012, 2025).

14 Total Recalls
5 Total Complaints
0 Investigations
0 Reported Crashes
0 Reported Fires
0 Reported Deaths

NEW FLYER XCELSIOR - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year Recalls Complaints
2025 (current) 1 1
2024 1 0 View
2023 1 0 View
2022 1 1 View
2021 1 0 View
2020 1 0 View
2019 1 0 View
2018 1 3 View
2017 1 0 View
2016 1 0 View
2015 1 0 View
2014 1 0 View
2013 1 0 View
2012 1 0 View

Other NEW FLYER Models

Model Recalls Complaints
40BRT 0 0 View
40LFA 0 0 View
40SF 0 0 View
C30LF 0 0 View
C35LF 0 0 View
C35LFR 0 0 View
C40FLR 0 0 View
C40HF 0 0 View