2021 NEW FLYER XCELSIOR
1 recalls — 0 complaints — 6 TSBs
25V542000 Aug 22, 2025
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbe... Read more
Consequence
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
No complaints found for this vehicle.
Technical Service Bulletins — 2021 NEW FLYER XCELSIOR
6 manufacturer communications from 5 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 2 |
| 060000 ENGINE AND ENGINE COOLING | 1 |
| 350000 EQUIPMENT | 1 |
| 020000 SUSPENSION | 1 |
| 040000 SERVICE BRAKES, AIR | 1 |
TSIB 22-07
Sep 1, 2022
040000 SERVICE BRAKES, AIR
This Technical Service Information Bulletin (TSIB) - New Flyer has developed several maintenance updates for Xcelsior buses specifically equipped with the optional Powerex electric air compressors. This TSIB introduces field modifications i
SMB194
May 10, 2021
020000 SUSPENSION
This service manual bulletin is an update to the 6,000 mile Preventative Maintenance inspection and lubrication requirements for the front stabilizer bar on all Xcelsior model buses.
TSIB 21-03
Apr 23, 2021
110000 ELECTRICAL SYSTEM
Technical Service Information Bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the Powerex direct drive electric air compressor.
TSIB 21-03
Apr 23, 2021
350000 EQUIPMENT
Technical Service Information Bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the Powerex direct drive electric air compressor.
TSIB 21-02
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Technical Services Information Bulletin describing how to inspect specifically equipped vehicles, for possible pinch points on the Modine radiator fan harness routing.
SMB195
Apr 12, 2021
110000 ELECTRICAL SYSTEM
This Service Manual Bulletin provides additional information regarding the 6,000 mile Preventative Maintenance requirements for the low voltage battery system.
NEW FLYER XCELSIOR — All Years Overview
Complete safety history for the NEW FLYER XCELSIOR across all model years (2012–2025).
14
Total Recalls
4
Total Complaints
0
Investigations
0
Reported Crashes
3
Reported Fires
0
Reported Deaths
NEW FLYER XCELSIOR — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.