Vehicle Safety
Recalls Search 320,000+ NHTSA safety recalls Complaints 2.1M+ consumer safety complaints TSBs 4.7M technical service bulletins VIN Lookup Decode any vehicle VIN instantly OBD Codes 12,000+ diagnostic trouble codes Fuel Economy EPA MPG data for all vehicles Safety Ratings 11,700+ NHTSA crash test ratings Investigations 5,300+ NHTSA defect investigations Statistics Recall trends & safety analysis
Consumer Safety
Product Safety 9,700+ CPSC product recalls Food Safety 28,600+ FDA food recalls Pet Safety 1.3M FDA animal adverse events Drug Safety 17,500+ FDA drug recalls Device Safety 38,400+ FDA device recalls Workplace Safety 102,900+ OSHA injury reports Brand History Cross-category recall lookup by company
Infrastructure
Bridge Safety 624,000 bridge inspections Aviation Safety 30,000+ NTSB aviation events Dam Safety 92,600 dam safety records Water Safety 433,000+ public water systems Railroad Safety 438,000+ rail crossings Pipeline Safety 8,800+ pipeline incidents State Safety Dashboards Safety grades for all 50 U.S. states ZIP Safety Report Check any 5-digit ZIP across 9 datasets
Public Health
Nursing Homes 14,700 CMS rated facilities Environmental 80,000+ hazardous sites & releases
Blog

NHTSA Campaign 25V542000

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT

Issued by New Flyer of America, Inc. · Reported Aug 22, 2025 · 2,354 vehicles affected

What's wrong

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Consequence

An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Remedy

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Vehicles affected by this recall

Make Model Year Units
NEW FLYER XCELSIOR 2012 2,354
NEW FLYER XCELSIOR 2013 2,354
NEW FLYER XCELSIOR 2014 2,354
NEW FLYER XCELSIOR 2015 2,354
NEW FLYER XCELSIOR 2016 2,354
NEW FLYER XCELSIOR 2017 2,354
NEW FLYER XCELSIOR 2018 2,354
NEW FLYER XCELSIOR 2019 2,354
NEW FLYER XCELSIOR 2020 2,354
NEW FLYER XCELSIOR 2021 2,354
NEW FLYER XCELSIOR 2022 2,354
NEW FLYER XCELSIOR 2023 2,354
NEW FLYER XCELSIOR 2024 2,354
NEW FLYER XCELSIOR 2025 2,354

Source: NHTSA Campaign 25V542000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.