2014 MERCEDES-BENZ CLS550
5 recalls — 11 complaints
19V787000
Nov 1, 2019
COMMUNICATION
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models... Read more
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-80... Read more
17V177000
Mar 14, 2017
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350... Read more
Consequence
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
17V177000
Mar 14, 2017
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350... Read more
Consequence
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
15V137000
Mar 10, 2015
EXTERIOR LIGHTING
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility ... Read more
Consequence
Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.
15V088000
Feb 13, 2015
STRUCTURE:BODY:HOOD
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E... Read more
Consequence
If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
Complaint Statistics
11 total complaints
1 crashes 1 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| SUSPENSION | 2 |
| VEHICLE SPEED CONTROL | 1 |
| STEERING | 1 |
| AIR BAGS | 1 |
| POWER TRAIN | 1 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 1 |
| UNKNOWN OR OTHER | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| STRUCTURE:BODY | 1 |
| SERVICE BRAKES | 1 |
SERVICE BRAKES
Jan 19, 2026
Incident date: Dec 24, 2025
After the Mercedes dealer replaced the corroded rear sub frame under the 20 year extended warranty, my brake line failed so I took it back & found out that the brake lines were corroded. I paid nothing for the subframe since it was under the warranty but I ended up paying $4114 to replace the corrod... Read more
SUSPENSION
Dec 12, 2025
Incident date: Mar 15, 2025
I just had 2 tires replaced and on the way home I hit a pothole both front air shocks failed. I filed a claim and the insurance company won’t pay out either. Normal wear and tear does not make both air shocks failed.
STRUCTURE:BODY
Dec 5, 2022
Incident date: Sep 9, 2022
have a 2014 cls-550 with extensive subframe rust. It is currently sitting at the dealership for $3,158 in repairs for a vehicle that is less than 10 years old. There needs to be a recall on the subframe for the c, cls, e, and like models. This is not the Mercedes’-Benz quality I expected. After ex... Read more
SUSPENSION
Jun 7, 2022
Incident date: May 21, 2022
Front passenger assembly strut went out suddenly while driving almost caused an accident.No warning signs just gave out. Vehicle is in the shop but cannot be repaired because the part is out of stock and no ETA on when vendor will restock them.
FUEL/PROPULSION SYSTEM
Jul 7, 2020
Incident date: Jun 26, 2020
WHILE VEHICLE WAS STATIONARY IN GARAGE, WE BEGAN NOTICING A PROFUSE GAS/FUEL SMELL. IT BECAME INCREASINGLY STRONG IN AND OUT OF THE VEHICLE. APPROXIMATELY 3 DAYS AFTER SMELL WAS NOTICED, I CONTACTED THE LOCAL MERCEDES BENZ DEALERSHIP TO ADVISE OF THE ISSUE. I ALSO DID SOME RESEARCH ONLINE, AND DISCO... Read more
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Apr 14, 2020
Incident date: Mar 8, 2020
ON MARCH 8 2020 I WAS DRIVING MY 2014 MERCEDES BENZ CLS550 STRAIGHT ON THE FREEWAY WHEN MY SUNROOF EXPLODED, GLASS SHATTERING EVERYWHERE. GLASS HIT MY FACE AND WENT DOWN MY BACK AND CUT MY HANDS. I DIDN'T CRASH THE CAR NOR WAS ANY OTHER DAMAGE DONE THAN THE SUNROOF. I PULLED OVER WHEN IT WAS SAFE TO... Read more
UNKNOWN OR OTHER
Apr 14, 2020
Incident date: Mar 8, 2020
ON MARCH 8 2020 I WAS DRIVING MY 2014 MERCEDES BENZ CLS550 STRAIGHT ON THE FREEWAY WHEN MY SUNROOF EXPLODED, GLASS SHATTERING EVERYWHERE. GLASS HIT MY FACE AND WENT DOWN MY BACK AND CUT MY HANDS. I DIDN'T CRASH THE CAR NOR WAS ANY OTHER DAMAGE DONE THAN THE SUNROOF. I PULLED OVER WHEN IT WAS SAFE TO... Read more
POWER TRAIN
Mar 12, 2020
Incident date: Sep 1, 2019
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLS550. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND OR REVERSING WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WILMINGTON LOCATED AT (3801 LANCASTER PIKE, W... Read more
AIR BAGS
Mar 15, 2019
Incident date: Feb 17, 2019
TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ CLS550. WHILE DRIVING LESS THAN 20 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER'S SIDE FENDER BY ANOTHER VEHICLE. THE AIR BAG DID NOT DEPLOY. THE CONTACT SUSTAINED BRAIN, NECK, AND LOWER BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE R... Read more
Crash
1 injured
STEERING
Dec 21, 2017
Incident date: Dec 10, 2017
I RECENTLY PURCHASED A VEHICLE FROM THE NAME DEALERSHIP ONLINE. THE VEHICLE POWER STEERING MALFUNCTIONS WITHIN APPROX. 20 MINS AFTER VEHICLE IS DRIVEN RENDERING THE VEHICLE UNSAFE FOR OPERATION. I WAS TOLD BY THE SELLER AND DEALERSHIP... TEXT MESSAGE SAVED, THAT THEY STAND BEHIND THEIR PRODUCTS AND ... Read more
VEHICLE SPEED CONTROL
Dec 18, 2014
Incident date: Dec 18, 2014
WHILE DRIVING ON CHICAGO EXPRESSWAY, VEHICLE STOPPED ACCELERATING AND BECAME INOPERATIVE. ADDITIONALLY, WHILE WAITING FOR TOW TRUCK ON EXPRESSWAY, THERE WAS A BURNING SMELL COMING FROM CAR. MESSAGE ON CAR DISPLAY WAS "INOPERATIVE" "SEE OPERATOR'S MANUAL". *TR
EPA Fuel Economy — 2014 MERCEDES-BENZ CLS550
| Trim / Engine | City MPG | Highway MPG | Combined MPG | Fuel Type | Annual Fuel Cost |
|---|---|---|---|---|---|
| 4.7L 8-cyl, Automatic 7-spd (Rear-Wheel Drive) | 17.0 | 25.0 | 20.0 | Premium | $3,450 |
CO2 Emissions: 443.0 g/mile (Compact Cars)
Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.
MERCEDES-BENZ CLS550 — All Years Overview
Complete safety history for the MERCEDES-BENZ CLS550 across all model years (2010–2017).
120
Total Recalls
54
Total Complaints
0
Investigations
4
Reported Crashes
0
Reported Fires
0
Reported Deaths