2011 MERCEDES-BENZ CLS550
3 recalls — 4 complaints — 69 TSBs
24V874000 Nov 19, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Consequence
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this reca... Read more
22V954000 Dec 23, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Consequence
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2... Read more
19V918000 Dec 20, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/... Read more
Consequence
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Complaint Statistics
4 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| POWER TRAIN:AUTOMATIC TRANSMISSION | 1 |
| ELECTRICAL SYSTEM | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| SEATS | 1 |
SEATS
Jul 2, 2015
Incident date: Jul 1, 2015
SITTING @ RED LIGHT NOT MOVING AND BOTH HEAD RESTS DEPLOYED. HADN'T HIT ANY POT HOLES NOR WAS MY VEHICLE JARRED IN ANY WAY. HAD TO PAY $165 FOR DEALER TO RESET THEM AS IT WAS NOT UNDER WARRANTY....UPDATED 09/22/15 *BF THE HEADREST MECHANISM MUST BE DEFECTIVE TO DEPLOY WHILE THE VEHICLE IS SIT... Read more
FUEL/PROPULSION SYSTEM
Jan 6, 2015
Incident date: Jan 3, 2015
I SMELL GAS FUMES IN AND AROUND THE VEHICLE. I AM WORRY BECAUSE THE SMELL IS VERY STRONG WERE THE BABY CAR SEAT IS, HE IS INHALING ALL THAT FUMED.
ELECTRICAL SYSTEM
Nov 17, 2014
Incident date: Nov 17, 2014
TODAY, I WAS INFORMED BUY THE MERCEDES BENZ DEALER SERVICE SPECIALIST AT INTAKE, AT THE ONLY DEALER IN FAYETTEVILLE N.C. 3203 BRAGG BLVD. WHEN TAKING THE CAR IN FOR SERVICE THAT THE REVERSE CAMERA FOR BACKING UP SAFELY, COAXIAL CABLE WAS DAMAGED CAUSING THE CAMERA TO MALFUNCTION DUE TO OPENING AND C... Read more
POWER TRAIN:AUTOMATIC TRANSMISSION
Mar 14, 2012
Incident date: Apr 15, 2011
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ CLS 550. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD AFTER BEING SHIFTED INTO DRIVE AND DRIVEN OUT OF A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER STATED THAT THE TRANSMISSION CODES NEEDED TO BE RESET. THE MANUFACTURER WAS NOTIFIED. ... Read more
EPA Fuel Economy — 2011 MERCEDES-BENZ CLS550
| Trim / Engine | City MPG | Highway MPG | Combined MPG | Fuel Type | Annual Fuel Cost |
|---|---|---|---|---|---|
| 5.5L 8-cyl, Automatic 7-spd (Rear-Wheel Drive) | 14.0 | 21.0 | 16.0 | Premium | $5,100 |
CO2 Emissions: -1.0 g/mile (Compact Cars)
Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.
Technical Service Bulletins — 2011 MERCEDES-BENZ CLS550
69 manufacturer communications from 53 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 11 |
| 350000 EQUIPMENT | 8 |
| 060000 ENGINE AND ENGINE COOLING | 5 |
| 220000 SEATS | 5 |
| 100000 POWER TRAIN | 3 |
| 353000 EQUIPMENT:ELECTRICAL | 3 |
| 010000 STEERING | 3 |
| 150000 SEAT BELTS | 2 |
LI91.18-P-077075
Dec 4, 2023
220000 SEATS
Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.g. seat bel
ELW-M278Catalyst
May 11, 2023
063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
This extended warranty applies to the following condition that may necessitate the repair or replacement of the catalytic converter system and is related to: a?? A check engine Malfunction Indicator Lamp (a??MILa??) may illuminate due to s
ELW-M278Catalyst
May 11, 2023
060000 ENGINE AND ENGINE COOLING
This extended warranty applies to the following condition that may necessitate the repair or replacement of the catalytic converter system and is related to: a?? A check engine Malfunction Indicator Lamp (a??MILa??) may illuminate due to s
CL-ELWExhaustVal
Mar 30, 2023
060000 ENGINE AND ENGINE COOLING
Why the warranty extension? On certain Model Year 2011-2016 CL/CLS/S/E/ML/SL/G/GL/GLE-Class vehicles with V8 engines, the exhaust valve assembly might not work properly and result in an engine misfire and potential illumination of the ch
LI54.30-P-072145
Dec 10, 2020
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
LI54.30-P-072145
Dec 10, 2020
110000 ELECTRICAL SYSTEM
NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
LI42.47-P-067502
Dec 9, 2020
030000 SERVICE BRAKES, HYDRAULIC
If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
LI42.47-P-067502
Dec 9, 2020
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
LI82.10-P-064766
Jun 30, 2020
121100 EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Che
LI82.10-P-064766
Jun 30, 2020
350000 EQUIPMENT
Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Che
LI82.10-P-064766
Jun 30, 2020
120000 LIGHTING (PWS)
Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Che
NCU - HVAC Warra
May 21, 2020
350000 EQUIPMENT
To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type
LI72 40-P-069669
Apr 25, 2019
350000 EQUIPMENT
Window lifter inoperative
LI72 40-P-069669
Apr 25, 2019
130000 VISIBILITY
Window lifter inoperative
LI32 25-P-066246
Apr 5, 2019
020000 SUSPENSION
Thumping noises from rear axle shock absorber
LI32-25-P-066246
Feb 1, 2019
160000 STRUCTURE
Thumping noises from rear axle damper
LI54-30-P-068844
Jan 30, 2019
110000 ELECTRICAL SYSTEM
Model series 257: In the Edition 1, the Welcome graphic is not displayed in the instrument cluster with the specific Edition animation.
LI5418P067550
Jan 25, 2019
030000 BRAKES (PWS)
ESP, BAS, PRE-SAFE - Fault message in instrument cluster
LI5418P067550
Jan 25, 2019
060000 ENGINE (PWS)
ESP, BAS, PRE-SAFE - Fault message in instrument cluster
LI5418P067550v5
Jan 25, 2019
030000 BRAKES (PWS)
ESP, BAS, PRE-SAFE - Fault message in instrument cluster
LI91 45-P-066075
Jul 23, 2018
150000 SEAT BELTS
Seat belt extender toothed rack sluggish or makes noises
LI82 70-P-067429
Jul 12, 2018
350000 EQUIPMENT
Inductive charging: iPhone is not reliably charged
LI82 70-P-067429
Jul 12, 2018
353000 EQUIPMENT:ELECTRICAL
Inductive charging: iPhone is not reliably charged
LI54 65-P-068316
Jul 3, 2018
050000 PARKING BRAKE
Warnings without obvious cause from front parking sensors in vehicles with AMG Styling Package (SA code 772)
LI54 65-P-068316
Jul 3, 2018
110000 ELECTRICAL SYSTEM
Warnings without obvious cause from front parking sensors in vehicles with AMG Styling Package (SA code 772)
LI54 65-P-068316
Jul 3, 2018
270000 LANE DEPARTURE
Warnings without obvious cause from front parking sensors in vehicles with AMG Styling Package (SA code 772)
LI80.61-P-068096
May 11, 2018
162700 STRUCTURE:BODY:TRUNK LID
Trunk lid cannot be closed
LI05 20-P-067123
Oct 9, 2017
060000 ENGINE (PWS)
Oil in engine wiring harness
LI0702P0547173
Nov 14, 2016
061400 ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
Ticking or pulsing noise from high-pressure pump and/or fuel injectors.
P-B-47.10/63
Jun 10, 2015
071200 FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
MERCEDES-BENZ MODEL YEARS 2003-2009 MODEL 211, MODEL YEARS 2006-2011 MODEL 219: FUEL ODOR IN THE AREA OF THE FUEL TANK . WARRANTY EXTENSION HAS BEEN ISSUED ON FUEL TANK COMPONENTS FOR CERTAIN VEHICLES. *LJ UPDATED 10/6/15. *PE
P-B-47.10-63c
Jun 10, 2015
070000 FUEL SYSTEM, GASOLINE
Fuel Odor In the Area of the Fuel Tank
LI82.70-P-060004
Oct 14, 2014
353000 EQUIPMENT:ELECTRICAL
iPhone mobile phone: Various complaints after software update to iOS8
LI91.10-P-059386
Jul 12, 2014
220000 SEATS
Dynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
LI91.10-P-048411
Jul 12, 2014
220000 SEATS
The pneumatic 4-way lumbar support fails. Lumbar support pockets cannot be filled up or they drain.
LI91.29-P-050932
Jul 10, 2014
220000 SEATS
The controls on the partially electric seat adjustment switch stick or are loose or broken.
LI91.25-P-059380
Jul 10, 2014
220000 SEATS
Pneumatic comfort systems with insufficient performance, entirely inoperative or leaky.
LI46-35P059241
Jun 20, 2014
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
XENTRY (MERCEDES): AFTER ENGINE HAS STARTED, SEVERAL ISSUES OCCURS, AN ACOUSTIC WARNING SOUNDS IS HEARD, THE INSTRUMENT CLUSTER DISPLAYS WARNING MESSAGE POWER STEERING MALFUNCTION, SERVICE REQUIRED. STEERING SYSTEM IS SLUGGISH. MODEL 117
LI46-35P059241
Jun 20, 2014
010000 STEERING
XENTRY (MERCEDES): AFTER ENGINE HAS STARTED, SEVERAL ISSUES OCCURS, AN ACOUSTIC WARNING SOUNDS IS HEARD, THE INSTRUMENT CLUSTER DISPLAYS WARNING MESSAGE POWER STEERING MALFUNCTION, SERVICE REQUIRED. STEERING SYSTEM IS SLUGGISH. MODEL 117
LI98.00-P-058914
Jun 12, 2014
162000 STRUCTURE:BODY
Clearcoat peeling / flaking / bubbling
LI05.10-P-056435
Mar 21, 2014
060000 ENGINE AND ENGINE COOLING
Engine rattling noise after engine start for several seconds
LI01.30-P-058630
Mar 21, 2014
070000 FUEL SYSTEM, GASOLINE
Minor leaks at the oil duct of the left or right cylinder head of engines 157, 276 and 278. 1. Left cylinder head: Oil passage plug hole on left beside mechanical vacuum pump. 2. Right cylinder head: Oil passage plug hole below high-press
LI01.30-P-058630
Mar 21, 2014
110000 ELECTRICAL SYSTEM
Minor leaks at the oil duct of the left or right cylinder head of engines 157, 276 and 278. 1. Left cylinder head: Oil passage plug hole on left beside mechanical vacuum pump. 2. Right cylinder head: Oil passage plug hole below high-press
LI82.85-P-058582
Mar 3, 2014
350000 EQUIPMENT
Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
LI54.15-P-057373
Feb 28, 2014
110000 ELECTRICAL SYSTEM
The vehicle cannot be started The vehicle may start by itself shortly after the startup attempt with a delay, as the relay can be late closing. and/or The gear selection is displayed, but no gear is engaged. Gear selection is not possibl
LI54.15-P-057373
Feb 28, 2014
100000 POWER TRAIN
The vehicle cannot be started The vehicle may start by itself shortly after the startup attempt with a delay, as the relay can be late closing. and/or The gear selection is displayed, but no gear is engaged. Gear selection is not possibl
LI49.20-P-056353
Feb 25, 2014
110000 ELECTRICAL SYSTEM
Engine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit.
LI46.15-P-058505
Feb 25, 2014
010000 STEERING
Creaking noise when making vertical or longitudinal adjustment to electrical steering column
LI46.10-P-057961
Feb 18, 2014
010000 STEERING
Surface damage on steering wheel trim
LI49.20-P-056353
Feb 12, 2014
110000 ELECTRICAL SYSTEM
Engine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit.
C1A140101
Feb 11, 2014
353000 EQUIPMENT:ELECTRICAL
This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon
LI54.25-P-056472
Feb 10, 2014
110000 ELECTRICAL SYSTEM
The key is not recognized in the electronic ignition switch, the vehicle cannot be started and/or the automatic transmission may perform an "Automatic P function" at speeds below 6 km/h.
GI88.40-P-057430
Feb 3, 2014
350000 EQUIPMENT
Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
S-SC- 2013090008
Feb 1, 2014
110000 ELECTRICAL SYSTEM
This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the mbrace software does not correspond to current production configuration. An authorized Mercedes-Benz deal
LI-82-10P-053439
Sep 13, 2013
121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
XENTRY (MERCEDES): MESSAGE WILL APPEAR INDICATING HIGH BEAM ASSIST IS ACTIVATED AND IS INOPERATIVE. MODELS 204, 212, 207, 221, 216, 218, AND 166. NO MODEL YEARS LISTED. *PE UPDATED 11/26/13. *PE
LI8270P055572
Aug 5, 2013
118000 ELECTRICAL SYSTEM:SOFTWARE
Mobile phone cotacts are not transferred completely.
LI27.20-P-055758
Jul 30, 2013
100000 POWER TRAIN
FC 2783 (Friction power of torque converter lockup clutch is too high) or FC 0741 (Actuation of torque converter lockup clutch not possible) stored in transmission control unit. One possible additional customer complaint could be "poor acce
LI27.50-P-056467
Jul 26, 2013
100000 POWER TRAIN
Shift quality complaints and/or automatic transmission in limp-home mode in combination with one or more of the following fault codes: P060600, P072200, P072300, P072364, P072900, P073000, P073100, P073200, P073300, P073400, P073500, P076F0
LI82.95-P-056655
Jul 12, 2013
110000 ELECTRICAL SYSTEM
Customer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
LI47.40-P-053871
Jul 10, 2013
060000 ENGINE AND ENGINE COOLING
Engine diagnosis warning lamp activated. Fault code P045600 "Very fine leak" or P044200 "Fine leak" stored in engine control unit.
LI68.10-P-056727
Jul 9, 2013
350000 EQUIPMENT
Glove box squeaks/rattles at top left mounting.
LI82.85-P-055695
Jul 8, 2013
110000 ELECTRICAL SYSTEM
The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
LI03.20-P-048278
Mar 26, 2013
060000 ENGINE AND ENGINE COOLING
Engine makes intermittent knocking noise, ticking/crackling
SC-2012070002
Nov 1, 2012
114000 ELECTRICAL SYSTEM:WIRING
MERCEDES: CAMSHAFT ADJUSTMENT SOLENOID MAY LEAK OIL DUE TO SETTLING PROPERTIES OF SEAL AND THE ENGINE WIRING HARNESS WILL BE RETROFITTED WITH FOUR ADAPTER HARNESSES AS A PRECAUTIONARY MEASURE. MODELS 2005-2011 164, 171, 203, 204, 207, 209
LI-54-65P053709
May 9, 2012
356000 EQUIPMENT ADAPTIVE/MOBILITY
XENTRY (MERCEDES): ON SOME VEHICLES, WHENEVER THE REVERSE GEAR IS ENGAGED, THE REVERSE CAMERA FAILS TO SHOW IN DISPLAY CENTRAL. *PE
LI-54-65P053709
May 9, 2012
350000 EQUIPMENT
XENTRY (MERCEDES): ON SOME VEHICLES, WHENEVER THE REVERSE GEAR IS ENGAGED, THE REVERSE CAMERA FAILS TO SHOW IN DISPLAY CENTRAL. *PE
LI46-35-P053719
May 1, 2012
016000 STEERING:ELECTRIC POWER ASSIST SYSTEM
XENTRY (MERCEDES): ASSISTANCE IS OFF FOR POWER STEERING AND FAULT MESSAGE, ON ENGINE START, POWER STEERING MALFUNCTION, SERVICE REQUIRED, IN INSTRUMENT CLUSTER. MODEL 218. NO MODEL YEAR. *PE
LI46-35-P053719
May 1, 2012
015000 STEERING:HYDRAULIC POWER ASSIST SYSTEM
XENTRY (MERCEDES): ASSISTANCE IS OFF FOR POWER STEERING AND FAULT MESSAGE, ON ENGINE START, POWER STEERING MALFUNCTION, SERVICE REQUIRED, IN INSTRUMENT CLUSTER. MODEL 218. NO MODEL YEAR. *PE
40-P-052794
Apr 20, 2012
150000 SEAT BELTS
MERCEDES BENZ: FRONT OR REAR SEAT BELT DOES NOT ROLL UP CORRECTLY. DIRT DEPOSITS ON THE SEAT BELT GUIDE DUE TO SOILED SEAT BELT. ALSO INCLUDED MODELS 169, F CELL, 246, AND 231. NO MODEL YEARS GIVEN. *JS
LI32-22-P-051722
Nov 14, 2011
021230 SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
MERCEDES: AIRMATIC MALFUNCTION. LEAKING AIRMATIC SYSTEM AND NOT A FAULTY COMPRESSOR. *KB
MERCEDES-BENZ CLS550 — All Years Overview
Complete safety history for the MERCEDES-BENZ CLS550 across all model years (2006–2017).
32
Total Recalls
136
Total Complaints
0
Investigations
5
Reported Crashes
1
Reported Fires
0
Reported Deaths
MERCEDES-BENZ CLS550 — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.