Complaint Statistics
19 total complaints
Top Reported Components
| Component | Complaints |
|---|
| ENGINE | 13 |
| VISIBILITY/WIPER | 2 |
| UNKNOWN OR OTHER | 2 |
| FUEL/PROPULSION SYSTEM | 1 |
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 1 |
Incident date: Jun 20, 2025
The Infotainment system malfunctions. The rear view camera freezes, not with the current conditions but a still picture of a street I do not recognize. This puts not only myself at risk for an accident but those of others as well. This malfunction has been taken into the dealership on two different
... occasions. Each time the dealer couldn't solve the issue. There is currently a class action lawsuit regarding the Infotainment system.Read more
Incident date: Jun 18, 2024
Twice had low oil warning lamp appear. First time in July 2023, 2nd time in June 2024. Both times oil has just been changed 2-3 months prior. Saw articles that there was a recent lawsuit, which is why I am filling complaint as well. Not for lawsuit, but for repairs so this does not occur again.
Incident date: Dec 17, 2023
Engine oil low warning 2k miles after oil change and again a week after topping oil off.
Incident date: Jun 24, 2023
My car displayed a low oil level light between oil changes and after checking the dipstick it was low. No sign of visible oil leak so upon further research I was made aware of a TSB about defective valve seals causing excessive oil consumption. My cars VIN is in the affected range outlined in the TS
... B. Now when I drive it's likely that slow but permanent damage could be occuring in my vehicle.Read more
Incident date: May 12, 2022
Low oil light comes on. Using excessive oil between oil changes.
Incident date: Apr 24, 2023
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon.
... I am aware others have concacted you with this problem. Can you tell me what is being done about this?Read more
Incident date: Apr 24, 2023
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon.
... I am aware others have concacted you with this problem. Can you tell me what is being done about this?Read more
Incident date: Feb 28, 2023
Excessive oil burn. I have 12,7000 miles on my engine and the car is burning ~1 quart of oil every 3k miles and increasing.
Incident date: Oct 1, 2021
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know
... how to fix it. This is a new car!!!Read more
Incident date: Oct 24, 2022
The contact owns a 2021 Mazda Mazda6. The contact stated that the oil light continually illuminated on the instrument panel while driving at various speeds. The contact had taken the vehicle to the dealer where he was informed that the vehicle was consuming an excessive amount of oil. Upon investiga
... tion, the contact discovered information that a defective valve in the engine might have been the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 11,800.Read more
Incident date: Oct 1, 2021
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know
... how to fix it. This is a new car!!!Read more
Incident date: Aug 28, 2022
Vehicle displays low engine oil light about every 1,000 miles due to burning oil from faulty valve stem seals from factory assembly. Mazda has acknowledged the defect but plans to only refill engine oil. The defect could lead to possible injury due to low oil which could cause the engine to seize an
... d cause sudden loss of power.Read more
Incident date: Sep 18, 2022
The engine oil low light has illuminated multiple times. I verified that there is no external engine oil leak. I have added oil and driven it for a couple thousand miles and the light is now on again. The car is brand new and should not be burning oil. Its a known issue as Mazda has a service bullet
... in but no fix for it. This is the bulletin number TSB-01-012/21.Read more
Incident date: Jul 17, 2022
Excessive oil consumption. Recently purchased new vehicle with 0 miles. Oil low level warning light on at 3500 miles. Manually checked oil level. Added one quart. Online research indicates problem is created by faulty valve guide seals which allows oil into the engine combustion chamber and e
... xhaust. Vehicle will be taken to dealership for inspection.Read more
Incident date: Jul 13, 2022
The low oil pressure light had turned on shortly after my first oil change (roughly at around 6k miles). I had the service done at a trusted service shop back in April 2021. I wrote it off mentally thinking that it was just a one off thing and that the shop may have made a mistake and underfilled th
... e engine because of unclear specifications between the mazda6 Turbo version vs other models within the same lineup. I measured the oil and confirmed it was low and topped it off with over a half quart of oil and never bothered with it again. Six months later I return to the same shop for an oil change at 11k miles. I had no issues up until the 17k miles month mark when I am about to schedule the oil service the low oil pressure light turns on once again. I top it off and go online to see similar experiences with the same issue experienced by other drivers.Read more
Incident date: Jul 6, 2022
Low engine oil light came on at around 13,700. Last oil change was at 10,000 miles. Checked oil dipstick, oil level slightly below first marker hole.
Incident date: Jun 11, 2022
The issue I am experiencing is one that many are in regards to the oil consumption. My check oil light came on prematurely in regards to the recommended scheduling for these sorts of vehicles, at around 3500 miles approximately. This is a vehicle that experienced this issue under 10k miles.
Incident date: Apr 6, 2022
Sunroof exploded while on the highway. Nothing hit the glass. Glass was facing outward and no evidence if anything striking it. Major safety concern, easily could have blinded my wife or I.
Incident date: Dec 23, 2021
Visibility/safety issue with OEM Mazda windshields. Objects appear highly distorted from all angles, making it hard to judge distance, read road signs, and drive safely without a disorienting level of distraction occurring at all times. Some objects appear magnified while others seem shrunken, as we
... ll as shorter or taller than they actually are. Straight lines appear rippled and in some cases, completely broken. Operating the vehicle for more than a few minutes results in rapid eye fatigue, motion sickness, and vertigo.Read more
NHTSA Safety Ratings — 2021 MAZDA MAZDA6
2021 Mazda Mazda6 4 DR FWD
| Category | Rating |
|---|
| Overall Rating |
5 / 5
★★★★★
|
| Frontal Crash |
5 / 5
★★★★★
|
| Frontal Crash — Driver |
5 / 5
★★★★★
|
| Frontal Crash — Passenger |
4 / 5
★★★★☆
|
| Side Crash |
5 / 5
★★★★★
|
| Side Crash — Driver |
5 / 5
★★★★★
|
| Side Crash — Passenger |
5 / 5
★★★★★
|
| Rollover |
4 / 5
★★★★☆
|
| Rollover Risk |
10.3% |
Safety Technology
| Feature | Status |
|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard |
| Lane Departure Warning | Standard |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
NHTSA Safety Investigations — MAZDA MAZDA6
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2009
Front Subframe Corrosion
In a letter dated September 14, 2018, Mazda North American Operations (Mazda) notified the National Highway Traffic Safety Administration (NHTSA) of a defect in the front subframe assemblies of model year (MY) 2009 through 2010 Mazda6 vehicles in certain states with high road salt use in winter mont
... hs (Recall 18V-631). The recall covers approximately 48,814 vehicles that were sold or ever registered in the following states and District of Columbia:Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Mazda indicated that the recalled vehicles may have insufficient paint coating on the front cross member, which after continuous use in salt states may cause premature corrosion of the cross member. As the corrosion progresses over time, the structural integrity of the mounting point at the passenger side of the lower control arm may deteriorate and cause the steering alignment to change. If the steering alignment changes significantly while the vehicle is in motion this may increase the risk of a vehicle crash.ODI's analysis of complaints it has received from the public (VOQ's) and Mazda complaint data submitted in response to the information request letter for PE18-006 identified a total of 53 non-duplicative reports alleging incidents in which front cross-member corrosion had progressed to the stage of complete or partial separation of the subject steering or suspension components and another 98 reports alleging premature and/or excessive corrosion of the subject components with no separation. Mazda's recall will inspect the subframe and apply structural reinforcements, anti-corrosive wax and an AC drain tube free of charge. In cases of excessive corrosion, the subframe will be replaced free of charge.All 53 complaints alleging complete or partial separations involved vehicles that will be covered under Mazda's recall, resulting in a failure rate of 108.6 reports per 100,000 vehicles (R/100k) in the recalled population. When all complaints are analyzed by region, 150 involve vehicles included in Mazda's recall (307.3 R/100k) and just 1 involved a MY 2009 through 2010 Mazda6 vehicle not included in 18V-631 (2.8 R/100k). The field data indicate that Mazda's recall adequately covers vehicles with a risk of experiencing premature corrosion-related failure of the subject steering and suspension components in the subject vehicles. Based on Mazda's safety recall, this investigation is closed.The following VOQs allege loss or compromised steering control while vehicle was in motion:11115277, 11115790, 11128449, 10706604, 10846298, 10899584, 11019306, 11033821, 11048014, 11074634, 11078734, 11080014, 11083781, 11090944, 11091913, 11098279, 11101718, 11102209, 11102796, 11110606, 11110773, 11112830, 11113461, 11113963, 11114039, 11114567, 11114939, 11115303, 11119368, 11119423, 11121341, 11123997, 11124647, 11128648, 11128774, 11130281, 11132046, 11133295, 11133511, 11138829, 11139187, 11139486The following VOQs allege subframe corrosion detection prior to subframe failure:11141172, 11131161, 11129747, 11129349, 11129185, 11128591, 11128223, 11124644, 11122948, 11120047, 11119752, 11119362, 11118786, 11118242, 11115432, 11114568, 11114477, 11114061, 11105334, 11104096, 11103756, 11103724, 11101659, 11100420, 11099962, 11097874, 11084411, 11081783, 11034064, 11025276, 10956316Some VOQs have been omitted from this list due to duplicate VOQ submission between ODI records and Mazda records.Read more
PE — Closed
— Model Year: 2009
Door Latch Failures Due to Loose Screws
The Office of Defects Investigation (ODI) opened this investigation based on reports that the doors were failing to properly latch on model year (MY) 2009 Mazda6 vehicles.Complainants alleged that the door would fail to latch, or would not properly latch. ODI received a total of 9 complaints allegin
... g this condition primarily on the front side doors, however any of the four side doors could be affected.In response to ODI's Information Request, Mazda provided 56 consumer complaints related to the alleged problem, and 329 warranty claims.On September 23, 2013, Mazda notified ODI that it would conduct a safety recall on model year 2009-2013 Mazda6 vehicles built from February 4, 2008 through August 24, 2012. This period covers the start of production of the MY 2009 Mazda6 through the end of production for the 2013 model year and totals a population of approximately 161,400 vehicles. Mazda determined that the door latch mounting screws may become loose due to lack of torque during manufacturing and/or unevenness of the door shell in the latch mounting area. If all three door latch mounting screws become loose, the door latch mechanism may not engage, potentially resulting in the doors opening while the vehicle is in motion.To remedy the condition, a thread locking adhesive will be applied to the latch screws on all side doors, and the screws will be tightened to the specified torque.This investigation is closed on the basis of Mazda's announcement of safety recall 13V-425.ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10406174, 10448036, 10492403, 10503682, 10508051, 10515258, 10521830, 10535228, 10544489.Read more
PE — Closed
— Model Year: 2003
FUEL TANK SENDING UNIT SEAL LEAK
IN SOME OF THE SUBJECT VEHICLES, THE FSU LOCK RING SEAL MAY HAVE BEEN INSTALLED IMPROPERLY.THE FUEL TANK MAY BE ASSEMBLED WITH INSUFFICIENT COMPRESSION ON THE FSU LOCK RING SEAL DUE TO CROSS-THREADING THE LOCK RING, THE SEAL MAY BE OUT OF POSITION AT THE TIME OF INSTALLATION,OR THE FUEL TANK MAY BE
... ASSEMBLED WITH INSUFFICIENT COMPRESSION ON THE SEAL DUE TO DISTORTION OF THE TANK SHELL.EACH OF THESE CONDITIONS MAY RESULT IN FUEL LEAKAGE AND IN THE PRESENCE OF A SOURCE OF IGNITION, A VEHICLE FIRE COULD POTENTIALLY OCCUR.MAZDA WILL CONDUCT A SAFETY RECALL CAMPAIGN TO CORRECT FSU SEAL INSTALLATION PROBLEMS IN THE SUBJECT VEHICLES.MAZDA DEALERS WILL INSPECT THE TOP OF THE FUEL TANK AND, IF NECESSARY, REPAIR OR REPLACE THE FSU LOCK RING, FSU LOCK RING SEAL, OR TANK.Read more