2016 MAZDA CX-9

0 recalls, 141 complaints - 836 TSBs

No recalls found for this vehicle.

Complaint Statistics

141 total complaints 8 crashes 1 fires 8 injuries

Top Reported Components

Component	Complaints
ENGINE	32
SERVICE BRAKES	16
ELECTRICAL SYSTEM	12
POWER TRAIN	11
FUEL/PROPULSION SYSTEM	10
UNKNOWN OR OTHER	9
AIR BAGS	6
STRUCTURE:BODY	5
VEHICLE SPEED CONTROL	4
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	4

Incident date: Apr 27, 2026

Brakes do not have proper stopping power. The brakes are very slow to react, and the brake pedal has a long travel before the truck starts to slow down. This can be extremely dangerous in city driving. We have four of these F-650s in our fleet, and all four of these trucks exhibit the same poor brak... Read more

Incident date: Dec 22, 2025

There appears to be a problem with the Automatic Emergency Braking (AEB), while driving on 2 occasions, my Nossan 2018 roque automatically slowed down by itself and flashed a warning on the dash board and made an audible beeping sound. The tires also had friction against the road, showing the breaks... Read more

Incident date: Jun 30, 2025

2018 Mazda CX-5, 2.5L NA Has been diagnosed with leak in the cylinder head cover, which has resulted in engine oil leaking directly onto the exhaust manifold. This leak produces significant smoke and a strong burning oil smell while the vehicle is running. There are numerous reports on Mazda owner ... Read more

Incident date: Oct 25, 2025

Shortly after purchase the dash board begain to display warning lights. Then suspension warnings. The pump for the air bag suspension stopped working. The cars ride height was bellow the bumpers & seemingly had no shock activity. I stoped driving it because it said i could cause extensive damage if ... Read more

Incident date: Oct 15, 2024

The contact owns a 2012 Kia Forte. The contact stated that while driving at an undisclosed speed, the engine suddenly seized, with several unknown warning lights illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The con... Read more

Incident date: Jun 1, 2024

I am a single owner of a ‘87 Nissan Hardbody D21 pickup. Speedometer needle is made of plastic and curls from the heat.I live in Tucson AZ. The needle curls inward toward the faceplate of the speedometer. Other incidences relayed to me from other Nissan pickup owners are where the needle curls awa... Read more

Incident date: Jun 1, 2024

TRANSMISSION SLOW TO ENGAGE FROM REVERSE TO DRIVE WHEN BACKING OUT OF DRIVEWAY. SO SLOW THAT ONCOMMING VEHICLE HAD TO STOP QUICKLY. RIDING AT ABOUT 30MPH ON A DOWNHILL GRADE THE TRANSMISSION IS CONFUSED AND IT FEELS LIKE IT CAN'T FIND A GEAR TO STAY IN THUS CAUSING MUCH DISTRESS TO DRIVER IT FEELS... Read more

Incident date: Dec 19, 2024

I purchased the 2024 Acura ZDX, an EV SUV, three months ago with approximately 2000 miles. Both the front and entertainment displays (monitors) have ceased to function. Unfortunately, the user menu does not provide any guidance on repairing or resetting. I still could drive to my dealer to have it r... Read more

Incident date: Sep 26, 2024

Latched and locked baggage storage doors pop open while in transit exposing content to falling out. Both passenger and driver sides have exhibited this behavior. It did it on the first trip after purchase, and was addressed by dealer but continued to occur. Was again checked by manufacturer two year... Read more

Incident date: Sep 20, 2024

ABS,Traction Control, Brake Light steady stay on. Have taken vehicle to numerous mechanics. ISSUES can NEVER BE RESOLVED. Lights will stay on no matter what. I HAVE TO CHANGE THE BRAKES LIKE EVERY 4-6 months. Alignment also has to keep getting done. I don't know if that's because the issue with wha... Read more

Incident date: Oct 24, 2024

The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was calle... Read more

Incident date: Oct 24, 2024

MY [XXX] ’S) SUDDEN ACCELERATION INCIDENT [XXX] - TOYOTA RAV4 2021: I was gliding into a parking space with my foot on the brake and as I went to straighten out the wheel to come to a full stop the car lurched forward full speed and smashed into the car parked in the row that was facing me. Goo... Read more

Crash

Incident date: Aug 28, 2024

The problem first started on 8-8-24 when I cranked up my car & the dashboard lit up with all of these different sensors. I called Leith Honda dealership in Aberdeen, due to that is where I take my car to be serviced at, my customer service rep (Brian) stated to wait to see if they would stay on, bec... Read more

Incident date: Apr 16, 2024

On multiple ocassions when using adaptive cruise control the vehicles slams on the brakes without warning and for no reason and brings car to a near standstill in the middle of traffic unless I slam the accelerator down and fight the car. Engineers from Tesla inspected the vehicle and said everythin... Read more

Incident date: Apr 16, 2024

Incident date: Aug 2, 2024

My car started over heating, took it to dealer, they said I had a blown head gasket. Since it isn't covered under warranty, they said I had to pre-approve a $2700 motor teardown in order to see if there were any other problems. Thank goodness there were, the head bolts separated. The engine was cove... Read more

Incident date: Aug 2, 2024

Code 123_11 for bad ABS module. Lights that turn on within the dashboard are: Front Crash Warning (FCW), Lane Departure Warning (LDW), TPMS, Traction Control, and Electronic Power steering. This issue is common within this generation of Accord and Honda needs to issue a recall.

Incident date: Jul 4, 2024

I own a 2016 VW Passat that I'm thinking of painting yellow and I don't like yellow. I was driving going about 75 mph on freeway in Idaho and a truck from the slow lane started merging over into my lane I went to hit horn and it didn't work. I hit my brakes and I mean hard because he obviously did... Read more

Incident date: Jul 1, 2024

After going very slow, mostly stopped, in stop-and-go traffic for 2 hours, my Chevy Equinox suddenly started to shake and would not respond. The car/engine was on and in Drive but the gas petal would not propel the car forward. My steering wheel locked and I could not turn it in any way. The Engine... Read more

Crash

Incident date: Jun 19, 2024

The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more

Incident date: Jun 3, 2024

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boos... Read more

Incident date: Apr 17, 2024

The contact owns a 2017 Ford F-350. The contact stated that while her grandson was driving at an undisclosed speed, he heard an abnormal sound emanating from underneath the vehicle, after which the vehicle began to shake violently, prompting him to pull to the shoulder of the roadway. After a visual... Read more

Incident date: Apr 15, 2024

We have a Winnebago EKKO year 2022 and had the 174 recall completed in August of 2023 and now the second alternator Balmar has failed again we smelled the same smoke again and whine like the first one. We disconnected it before it caught fire.

Fire

Incident date: May 24, 2024

I bought a 2013 VW Jetta Hybrid in 2015 from a VW dealer with ~15,000 miles on it. Question #1: In December 2017, the power train system/transmission failed and my car lost power and I was unable to drive it. Now, in May 2024, the transmission is failing again and VW had stated that it needs to be... Read more

Incident date: Apr 25, 2024

The contact owns a 2023 Tesla Model 3. The contact stated while driving approximately 72 MPH with the cruise control activated, the vehicle abruptly decelerated and nearly came to a complete stop. During the failure, there were no other vehicles or objects nearby. The cause of the failure was not ye... Read more

Incident date: Feb 2, 2024

The contact owns a 2011 Toyota Tacoma. The contact stated that while working underneath the vehicle, he noticed a hole in the frame rail, passenger's side, rear of the vehicle. The vehicle was taken to a local dealer where it was inspected under a Service Bulletin however, the vehicle was not repair... Read more

Incident date: May 6, 2024

When using cruise control, my 2023 Tesla Model 3 will aggressively brake without warning or apparent cause. The braking is near maximal - as though the vehicle is attempting to prevent an imminent collision. This defect poses a hazard to occupants of vehicles behind mine as well as myself and my pas... Read more

Incident date: Sep 30, 2022

The FEB system is braking when not necessary, causing potential serious damage/injury. The sensor is also affecting my ICC/cruise control. An orange light comes on while using cruise control and the cruise control stops/fails and will not reengage until I stop the vehicle and turn it off, then on ag... Read more

Incident date: Mar 23, 2024

Dual pane windows become foggy internally and make the side view mirrors extremely difficult to see especially at night.

Incident date: Mar 23, 2024

The contact owns a 2014 Buick Enclave. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the ma... Read more

Incident date: Apr 8, 2024

I took my vehicle to Chenango Ford to have its NYS Inspection done. After a few minutes the representative at the Ford dealership came out to tell me that the Front Subframe had a rusted hole (Rusted Out) and it would cost me $4800.00 to repair the vehicle. I was able to drive the vehicle home and h... Read more

Incident date: Mar 15, 2024

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r... Read more

Incident date: Mar 15, 2024

My ABS and Traction Control lights go on and off while driving. It happens at different times and all different speeds.

Incident date: Mar 1, 2024

Low beam light is extremely dim. Dealership replaced the bulb but there is no improvement. I was explained that reflector is defective- burned out due to original Acura design using halogen bulb which caused reflector oxidation. It is a major safety issue as driving at night within required light is... Read more

Incident date: Mar 1, 2024

The contact owns a 2018 Toyota Highlander. The contact stated while driving at approximately 45 MPH, and later at various speeds, the Forward Collision Avoidance failed to operate properly. The contact was unable to turn off the system. The contact stated that under certain driving conditions, while... Read more

Incident date: Mar 1, 2024

The contact owns a 2018 Ram 2500. The contact stated while operating the vehicle, the ABS and Traction Control warning lights continuously flashed off and on or remained illuminated. Also, during the failure the cruise control became inoperable. The vehicle was taken to the local dealer who determin... Read more

Incident date: May 15, 2023

Kia has issued a partial recall, NHTSA Recall Number 23V652000, but has still not established a remedy so that dealers can alleviate the problem. The current recommendation is to not park my car in a garage or near other objects. So, it is a potentially dangerous situation and the delay in Kia's f... Read more

Incident date: Dec 7, 2023

There has been an airbag recall on my 2018 VW Atlas since March of 2023 with no remedy from the manufacturer even though it’s been almost a year. Manufacturer has advised that passengers should not use the front passenger seat until a remedy is available. I have not been able to have someone ride ... Read more

Incident date: Sep 8, 2023

The power steering on the vehicle had failed on December 10th, 2023. The sign was displayed on the dashboard for the vehicle. The vehicle was taken to Sunrise Chevy and stayed with them for a month for repair and they have been unable to repair the issue. They said the rack and pinion had gone bad o... Read more

Incident date: Oct 7, 2023

Tues 12-12-23 about 7:10 am. The sun has risen. No rain or weather issues. No cars were driving in front or behind me. One lane road. Driving about 25 mph. A metal plate for road construction is across the lane. My 2019 CR-V comes to a sudden, complete stop. No warning, just beeps and slams on ... Read more

Incident date: Nov 21, 2023

When signaling a left turn, my right signal flashes before flashing the left signal.

Incident date: Nov 21, 2023

The vehicle does not get 275 range fully charged as window sticker states. New vehicle with 600 miles on it only gets 242 range when fully charged. The vehicle is over stated to boost sales. You cannot lock the vehicle in any way, shape, or form unless you have the key fob. if you forget to lock... Read more

Incident date: Nov 7, 2023

Intermittent sudden braking for no reason when driving with the cruise on during highway driving.

Incident date: Nov 1, 2023

Fuel Injectors!!!

Incident date: Oct 20, 2023

The NHTSA has opened an investigation into 2011-2019 models experiencing an issue with the windshield trim panel. The trim panels are cracked and disintegrating and pieces are missing posing a hazard while the vehicle is being operated at highway speeds.

Incident date: Aug 31, 2023

While driving at low speeds, the brake pedal became very difficult to engage and the car did not stop as intended. This affects the ability of the vehicle to stop in areas with frequent pedestrian traffic such as driveways and parking lots creating a substantial safety risk. The "Service Brake Assis... Read more

Incident date: Oct 6, 2023

This is the second time in 2 months that I’ve received a High Voltage Warning and Powertrain fault on my MME ‘22. This was suppose to have been fixed by a recall completed prior to my build date. I have been driving normal speeds on side streets when this happens.

Incident date: Sep 19, 2023

Electronic braking system and ABS lights intermittently come on and off an throws a code c0020-01 which many dealers say should replace the HCU and ABS modules and research has shown that this if a short-term fix on a fault component. Please hold ram to task.

Incident date: Sep 19, 2023

Showing 50 of 141 complaints.

Technical Service Bulletins, 2016 MAZDA CX-9

836 manufacturer communications from 501 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	141
110000 ELECTRICAL SYSTEM	121
060000 ENGINE AND ENGINE COOLING	53
356000 EQUIPMENT ADAPTIVE/MOBILITY	43
160000 STRUCTURE	29
118000 ELECTRICAL SYSTEM:SOFTWARE	26
100000 POWER TRAIN	26
060000 ENGINE (PWS)	25

356000 EQUIPMENT ADAPTIVE/MOBILITY

Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.

980000 UNKNOWN OR OTHER

Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.

980000 UNKNOWN OR OTHER

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by in

110000 ELECTRICAL SYSTEM

200000 WHEELS

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

030000 SERVICE BRAKES, HYDRAULIC

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,

100000 POWER TRAIN

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop

200000 WHEELS

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu

190000 TIRES

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

030000 SERVICE BRAKES, HYDRAULIC

010000 STEERING

350000 EQUIPMENT

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

170000 LATCHES/LOCKS/LINKAGES

Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing se

162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

010000 STEERING

Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, th

010000 STEERING

Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the

020000 SUSPENSION

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

356000 EQUIPMENT ADAPTIVE/MOBILITY

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

030000 BRAKES (PWS)

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

010000 STEERING

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain about scratches on the instrument cluster lens.

010000 STEERING

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

350000 EQUIPMENT

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf

160000 STRUCTURE

060000 ENGINE AND ENGINE COOLING

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera

060000 ENGINE AND ENGINE COOLING

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

200000 WHEELS

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

100000 POWER TRAIN

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

110000 ELECTRICAL SYSTEM

Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim USB power outlet. This may be caused by an excessive external force applied to the USB power outlet. To eliminate this c

010000 STEERING

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

353000 EQUIPMENT:ELECTRICAL

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

130000 VISIBILITY

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Speedometer replacement procedure

110000 ELECTRICAL SYSTEM

Speedometer replacement procedure

980000 UNKNOWN OR OTHER

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

011000 STEERING: STEERING WHEEL/HANDLE BAR

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

010000 STEERING

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

110000 ELECTRICAL SYSTEM

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold flange (2) on the cylinder head.

060000 ENGINE AND ENGINE COOLING

Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P0301:00, P0302:00, P0303:00, P0304:00.NOTE: Only turbo engines are applicable; non-turbo engines are NOT applicable. In most cases

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by ina

110000 ELECTRICAL SYSTEM

Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by ina

060000 ENGINE AND ENGINE COOLING

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder blo

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: - Deformation of the exh

060000 ENGINE AND ENGINE COOLING

030000 BRAKES (PWS)

060000 ENGINE AND ENGINE COOLING

Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT applicable). - In most cases, P030X is stored, but sometime

030000 SERVICE BRAKES, HYDRAULIC

350000 EQUIPMENT

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

030000 SERVICE BRAKES, HYDRAULIC

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b

060000 ENGINE AND ENGINE COOLING

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (b

020000 SUSPENSION

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by one of two things. Cause 1: [For 2016-2022 CX-9 with VINS lower than JM3TC******617612 (produced before April 7, 2022)] The condenser is c

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

100000 POWER TRAIN

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula

110000 ELECTRICAL SYSTEM

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of vie

100000 POWER TRAIN

Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. W

350000 EQUIPMENT

Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by the low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser deteriorating because the structure around

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

170000 LATCHES/LOCKS/LINKAGES

Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the l

117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st

350000 EQUIPMENT

Some customers may complain about scratches on the instrument cluster lens.

980000 UNKNOWN OR OTHER

Some customers may complain about scratches on the instrument cluster lens.

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain about scratches on the instrument cluster lens.

103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

100000 POWER TRAIN

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

020000 SUSPENSION

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

980000 UNKNOWN OR OTHER

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

346000 COMMUNICATION:MANUFACTURER TELEMATICS

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.

110000 ELECTRICAL SYSTEM

Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.

110000 ELECTRICAL SYSTEM

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

350000 EQUIPMENT

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

060000 ENGINE AND ENGINE COOLING

The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.

010000 STEERING

Some customers may complain that the steering wheel is off center more than 3??A? even when driving straight on a flat road.

350000 EQUIPMENT

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

Showing 100 of 836 bulletins.

NHTSA Safety Investigations, MAZDA CX-9

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2010

Inadvertent Curtain Air Bag Deployment

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE19-006) on May 2, 2019 to investigate two Vehicle Owner Questionnaires (VOQs) and Early Warning Reporting data related to allegations of inadvertent deployment (IAD) of side curtain airbags in Model Year (MY) 2010 throug... h 2013 Mazda CX-9 vehicles. ODI sent an Information Request (IR) to Mazda North America Operations, LLC. to gather information about the alleged defect in the subject vehicles. In the 20 months since opening the PE, ODI has received three additional VOQs. To date, there have been a total of 11 IAD incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in December 2020.Mazda's response to ODI's IR letter identified the root cause as a manufacturing issue of the Bosch SMG076 Roll Rate Sensor within the Restraint Control Module (RCM). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On November 19, 2012, a revised Roll Rate Sensor calibration process was launched, establishing a clean point for the issue. In its responses to ODI, Mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any RCM data indicating a malfunctioning Roll Rate Sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, ODI examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within Technical Working Group (TWG) reference values. Modeling simulation based on data provided by Mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. ODI analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of RCM failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive.The five ODI complaints cited above can be reviewed at NHTSA.gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.Read more

PE, Closed , Model Year: 2007

Lower ball joint separation

In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow wate... Read more

PE, Closed , Model Year: 2010

Brake Booster Failure

In March 2014, Mazda Motor Corporation (Mazda) initiated Special Service Program SSP93 to extend the warranty coverage for a specific brake booster fault condition on model year (MY) 2007-2013 Mazda CX-9 vehicles.According to Mazda's dealer communication for SSP93, the subject vehicles may exhibit a... condition were the brake pedal is harder than usual to depress. Complainants report hearing air leakage (hissing) from the driver-side foot area during braking.The Mazda program extends the warranty coverage for repairing this condition to unlimited time and mileage for repairs performed between March 31, 2014 and March 31, 2015 and to 7 years or 90,000 miles for repairs performed after March 31, 2015.In its response to the Office of Defects Investigation's (ODI) information request letter for PE14-005, Mazda identified a problem with booster diaphragms developing tears near the outer seal/circumference that can result in noise and degraded booster performance as the tears grow in length (Figures 1-3).The tears allow leakage from the ambient to the vacuum sides of the diaphragm that reduces the differential pressure across the diaphragm and produces a hissing noise after the tears have reached 10-12 mm in length.The problem was caused by wear of the mold used for the diaphragm forming process, which resulted in increased thickness and stress in the bending area of the diaphragm.Continuous operation in environments with high ambient temperatures accelerates the hardening of the diaphragm material, further increasing the stress in the bending area and contributing to tear initiation and propagation rate.Analysis of failure data indicates that the tool wear condition affected vehicles produced after June 2010 and operated in hot states (Figures 4-6).In February 2013 the supplier introduced a new mold and changes to the diaphragm thickness monitoring process to correct the condition in production vehicles.Analysis of complaint and supplier test data indicates that the diaphragm tear condition is a progressive failure that develops slowly over time.Smaller tears have little effect on system performance.As the tear continues to grow, the effects become more evident.The hard pedal and increased effort are experienced during initial pedal application, but are diminished as the pedal is pressed further by the driver and the tear is partially sealed by the outer wall of the booster.This change from a hard to a soft pedal feel is described by some drivers as a spongy pedal.For tear lengths that were observed in warranty return parts, testing demonstrated that most booster performance can be recovered with increasing pedal apply speed and apply force.None of the tears measured in return parts grew large enough to cause a complete loss of brake booster function. The booster diaphragm tear condition results in partial reduction in booster function that progresses gradually over time with audible and pedal feel symptoms available to the driver.The condition does not result in a sudden loss of power braking assist.The effects are evident during initial pedal apply and are reduced by increased pedal apply force and rate.ODI has not identified any accidents associated with the booster diaphragm tear condition in the subject vehicles.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect and take further action in the future if warranted.VOQs (24) associated with this investigation:10482005, 10486941, 1048793Read more

PE, Closed , Model Year: 2008

Brake master cylinder leak

The Office of Defects Investigation (ODI) opened PE11-026 to investigate possible brake performance loss due to brake fluid leaking from the master cylinder into the brake booster in model year (MY) 2008 Mazda CX-9 vehicles.In response to ODI's information request letter, Mazda identified a problem ... Read more

MAZDA CX-9 - All Years Overview

Complete safety history for the MAZDA CX-9 across all model years (2007, 2021).

47 Total Recalls

1,817 Total Complaints

4 Investigations

88 Reported Crashes

19 Reported Fires

3 Reported Deaths

MAZDA CX-9 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2023	0	17	View
2022	0	13	View
2021	1	43	View
2020	1	26	View
2019	2	72	View
2018	2	165	View
2017	0	78	View
2016 (current)	0	141
2015	2	45	View
2014	3	73	View
2013	4	80	View
2012	4	263	View
2011	4	209	View
2010	6	194	View
2009	7	66	View
2008	6	234	View
2007	5	98	View

Other MAZDA Models

Model	Recalls	Complaints
MAZDA6	98	2,911	View
TRIBUTE	65	2,831	View
B-SERIES TRUCK	65	888	View
MAZDA3	64	3,983	View
626	54	3,892	View
MPV	44	1,157	View
RX-8	42	1,003	View
PROTEGE	38	1,380	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2016 MAZDA CX-9

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2016 MAZDA CX-9

Most Affected Components

NHTSA Safety Investigations, MAZDA CX-9

MAZDA CX-9 - All Years Overview

MAZDA CX-9 - Year by Year

Other MAZDA Models