AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Defect Description
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant deg
... radation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.Read moreConsequence
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800
... -222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.Read more69,879 vehicles affected
Manufacturer: Mazda North American Operations
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Defect Description
Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Sa
... ipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.Read moreConsequence
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-8
... 00-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.Read more79,402 vehicles affected
Manufacturer: Mazda North American Operations
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Defect Description
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the
... event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.Read moreConsequence
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-8
... 00-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.Read more205,377 vehicles affected
Manufacturer: Mazda North American Operations
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Defect Description
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland,
... Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.Read more193,484 vehicles affected
Manufacturer: Mazda North American Operations
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Defect Description
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland,
... Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.Read more193,484 vehicles affected
Manufacturer: Mazda North American Operations
EQUIPMENT
Defect Description
THULE, INC. IS RECALLING 2,323 OWNER-INSTALLED ROOF-MOUNTED FIT KITS, MODELS 3068 AND 3069, MANUFACTURED BETWEEN JANUARY 1, 2008 AND FEBRUARY 28, 2009 THAT ARE USED WITH THULE PODIUM FOOT PACKS, MODELS 460 AND 460R. THESE FIT KITS WERE SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLES LISTED AB
... OVE. THE BOLT(S) USED TO SECURE THE FOOT TO THE VEHICLE WAS MANUFACTURED TO A HARDNESS THAT MAY CAUSE THE BOLT(S) TO BE BRITTLE AND POTENTIALLY BREAK UNDER STRESS.Read moreConsequence
THIS MAY RESULT IN THE BOLT(S) SNAPPING OFF DURING USE OR WITHOUT A LOAD. THE UNSECURED RACK AND LOAD CAN THEN COME LOOSE WHILE DRIVING CREATING A POTENTIAL ROAD HAZARD, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy
THULE WILL MAIL A RETRO FIT KIT ALONG WITH REPAIR INSTRUCTIONS TO OWNERS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 13, 2009. OWNERS MAY CONTACT THULE TOLL-FREE AT 1-800-238-2388.
2,323 vehicles affected
Manufacturer: THULE, INC.
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Defect Description
MAZDA IS RECALLING 30,600 MY 2007-2009 CX9 VEHICLES EQUIPPED WITH POWER ADJUSTABLE SEAT WITH POSITION MEMORY FUNCTION. THE SEAT HARNESS ROUTED UNDERNEATH THE SEAT CUSHION MAY INTERFERE WITH THE FRONT COVER BRACKET WHICH IS ATTACHED ON THE FRONT SIDE OF THE SEAT CUSHION. DUE TO THIS THE COVERING OF
... THE SEAT HARNESS MAY BE DAMAGED, THE CORE WIRE OF THE HARNESS MAY TOUCH WITH THE BRACKET AND RESULT IN SHORT CIRCUIT.Read moreConsequence
DRIVERS WILL EXPERIENCE CERTAIN FUNCTIONS THAT ARE UNCONTROLLABLE WHICH WILL CAUSE SERIOUS DIFFICULTIES IN DRIVING INCREASING THE RISK OF A CRASH.
Remedy
DEALERS WILL INSPECT THE SEAT HARNESS AND FASTEN THE SEAT FRAME WITH A CABLE TIE. THE HARNESS COVERING WILL BE REPAIR FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 16, 2009. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500.
30,600 vehicles affected
Manufacturer: MAZDA MOTOR CORP
Complaint Statistics
234 total complaints
14 crashes 5 injuries
Top Reported Components
| Component | Complaints |
|---|
| SUSPENSION | 54 |
| AIR BAGS | 27 |
| POWER TRAIN | 25 |
| SERVICE BRAKES | 23 |
| STEERING | 18 |
| WHEELS | 16 |
| ELECTRICAL SYSTEM | 13 |
| UNKNOWN OR OTHER | 11 |
| SERVICE BRAKES, HYDRAULIC | 7 |
| SEATS | 6 |
Incident date: Jun 10, 2024
While driving the vehicle the brakes became hard to depress and a hissing came from my steering column, the car would not stop or respond to stop. I had to downshift to Neutral to get the speed slow enough to stop - and had passed through an intersection while in failure. I had also had symptoms
... I did not know at the time may be related which was at a stop at dunkins or a drive through at a stopped position - where the car would run rough the last few weeks. I thought the rough idle was gas related. I can no longer drive the vehicle and am told this is brake booster/pump issue / that other of the same parts in fords and other manufacturers are now extending customer sat programs like 13N02 because of faulty parts in the brake booster. the vehicle can be towed or seen for this problem. The vehicle has no existing coverage of the faulty brake booster. This is a car insured for my son [XXX][ to drive and It is a safety risk that this went while driving, i'm happy it was myself driving that day. Problem has been confirmed as a brake booster pump/booster failure by a service professional. No warning lights - just not able to stop the car when stepping on the brake. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Oct 10, 2023
Once you get to 70mph it starts shaking like if a the wheels will fall off.
Incident date: Oct 10, 2023
Once you get to 70mph it starts shaking like if a the wheels will fall off.
Incident date: Oct 10, 2023
Once you get to 70mph it starts shaking like if a the wheels will fall off.
Incident date: Oct 10, 2023
It acting like it doesn’t want to hold air. I have to air up my wheels every morning. It’s only the back wheels.
Incident date: Oct 1, 2022
In 2017 had my front control arms replaced after the driver side CV arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn’t cause an accident but came close due to t
... he wheel coming off of the axle. Brought to dealership, they had to get approval from corporate for the repair. Got a call 6 days later saying corporate denied the goodwill repair due to being “normal wear and tear” and they told me to call corporate. Just called corporate and they say that the dealership makes that decision. I shouldn’t have to pay for something that was recalled, repaired, and happened again 100% in the same fashion. Normal wear and tear on a CV arm is not 20-30k miles.Read more
Incident date: Jul 25, 2022
The contact owns a 2008 Mazda CX-9. The contact stated while driving approximately 30 MPH, he noticed that the brakes felt loose and the braking distance had become extended while attempting to stop the vehicle. The contact stated that he heard a hissing sound while depressing the brake pedal. The c
... ontact stated no warning light was illuminated. The contact stated that the brakes failed completely while attempting to stop for a traffic signal and the vehicle rolled into the intersection. The contact had taken the vehicle to a local dealer, where it was diagnosed that the brake booster was malfunctionin,g and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.Read more
Incident date: Jan 3, 2022
To whom it concern. Leaking water in my passenger seat, at the beginning we though that was the blower motor, we change it, but then got wet again and it went bad again, but I found out that was a malfunction factory the problem with the air conditioning compressor. I took my car to 3 different sho
... ps, where the first two, drained my A/C I give up because I was paying money for nothing. I took the car to Mazda dealer, They told me that my car have a malfunction Factory and was about the a/c system. I talk to Mazda and ask them to replace it, because this was a factory problem. They refuse to do it. I found a recall for Mazda cx5 with the same problem but not my car that is Mazda cx9. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: Jan 3, 2022
To whom it concern. Leaking water in my passenger seat, at the beginning we though that was the blower motor, we change it, but then got wet again and it went bad again, but I found out that was a malfunction factory the problem with the air conditioning compressor. I took my car to 3 different sho
... ps, where the first two, drained my A/C I give up because I was paying money for nothing. I took the car to Mazda dealer, They told me that my car have a malfunction Factory and was about the a/c system. I talk to Mazda and ask them to replace it, because this was a factory problem. They refuse to do it. I found a recall for Mazda cx5 with the same problem but not my car that is Mazda cx9. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: Feb 27, 2021
SOMETIMES THE BLIND SIGNAL WORKS SOMETIMES IT DOESN'T SOMETIMES IT BLINKS ON THE SCREEN AND WHEN SWITCHING LANES, BRAKES KEEPS GOING OUT BALL JOINT KEEPS POPPING HARD SHIFT OR KNOCK IN REVERSE AND WHEN PLACED IN PARK HAD REPAIR DONE SEVERAL TIMES. DVD WIRES KEEPS GOING OUT/SHORTAGE M. SOMETIMES SEAT
... BELT BLINKER WORK AND SOMETIMES IT DOESN'TRead more
Incident date: Mar 11, 2021
KNOCK OR HARD SHIFT IN PARK AS WELL AS IN REVERSE KEEPS BURNING OIL HAD EVERYTHING FLUSHED REPLACED ALL FLUIDS VALVE COVER GASKETS SPARK PLUGS ETC
Incident date: Mar 11, 2021
KNOCK OR HARD SHIFT IN PARK AS WELL AS IN REVERSE KEEPS BURNING OIL HAD EVERYTHING FLUSHED REPLACED ALL FLUIDS VALVE COVER GASKETS SPARK PLUGS ETC
Incident date: Mar 11, 2021
KNOCK OR HARD SHIFT IN PARK AS WELL AS IN REVERSE KEEPS BURNING OIL HAD EVERYTHING FLUSHED REPLACED ALL FLUIDS VALVE COVER GASKETS SPARK PLUGS ETC
Incident date: Feb 27, 2021
SOMETIMES THE BLIND SIGNAL WORKS SOMETIMES IT DOESN'T SOMETIMES IT BLINKS ON THE SCREEN AND WHEN SWITCHING LANES, BRAKES KEEPS GOING OUT BALL JOINT KEEPS POPPING HARD SHIFT OR KNOCK IN REVERSE AND WHEN PLACED IN PARK HAD REPAIR DONE SEVERAL TIMES. DVD WIRES KEEPS GOING OUT/SHORTAGE M. SOMETIMES SEAT
... BELT BLINKER WORK AND SOMETIMES IT DOESN'TRead more
Incident date: Feb 27, 2021
SOMETIMES THE BLIND SIGNAL WORKS SOMETIMES IT DOESN'T SOMETIMES IT BLINKS ON THE SCREEN AND WHEN SWITCHING LANES, BRAKES KEEPS GOING OUT BALL JOINT KEEPS POPPING HARD SHIFT OR KNOCK IN REVERSE AND WHEN PLACED IN PARK HAD REPAIR DONE SEVERAL TIMES. DVD WIRES KEEPS GOING OUT/SHORTAGE M. SOMETIMES SEAT
... BELT BLINKER WORK AND SOMETIMES IT DOESN'TRead more
Incident date: Dec 27, 2018
TL* THE CONTACT OWNED A 2008 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE CONTACT SAW A RACCOON AND VEERED OFF THE ROAD CAUSING THE CONTACT TO HIT A TREE. THE AIR BAGS DEPLOYED WITH EXTREME FORCE CAUSING THE CONTACT TO HAVE A MIGRAINE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED
... A CHEST CONTUSION AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS RELATING THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V035000 (AIR BAGS). OAK LAWN MAZDA (6750 W 95TH ST, OAK LAWN, IL 60453) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL WAS ALREADY PERFORMED PRIOR TO THE CONTACT OWNING THE VEHICLE AND THAT THEY COULD NOT FURTHER ASSIST. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 93,000.Read more
Crash
1 injured
Incident date: Mar 3, 2021
MY CONTROL ARMS BEARINGS AND JOINTS ARE RUSTED AND THE DEALERSHIP SAYS THEY AREN'T COVERED THEY WERE FIXED 5 YEARS AGO AND THEY ARE DEFINITELY SEPARATED AND HAZARDOUS
Incident date: Mar 3, 2021
MY CONTROL ARMS BEARINGS AND JOINTS ARE RUSTED AND THE DEALERSHIP SAYS THEY AREN'T COVERED THEY WERE FIXED 5 YEARS AGO AND THEY ARE DEFINITELY SEPARATED AND HAZARDOUS
Incident date: Mar 11, 2021
LOST CONTROL BRAKES FAILING AND STEERING AND WHEEL LC ABOUT TO FALL OFF DEALERSHIPS SAYING RECALL WAS COMPLETED BUT IT'S DEFINITELY NOT
Crash
Incident date: Mar 3, 2021
MY CONTROL ARMS BEARINGS AND JOINTS ARE RUSTED AND THE DEALERSHIP SAYS THEY AREN'T COVERED THEY WERE FIXED 5 YEARS AGO AND THEY ARE DEFINITELY SEPARATED AND HAZARDOUS
Incident date: Mar 11, 2021
LOST CONTROL BRAKES FAILING AND STEERING AND WHEEL LC ABOUT TO FALL OFF DEALERSHIPS SAYING RECALL WAS COMPLETED BUT IT'S DEFINITELY NOT
Crash
Incident date: Mar 11, 2021
LOST CONTROL BRAKES FAILING AND STEERING AND WHEEL LC ABOUT TO FALL OFF DEALERSHIPS SAYING RECALL WAS COMPLETED BUT IT'S DEFINITELY NOT
Crash
Incident date: Sep 17, 2020
KNOWN ISSUE OF TRANSFER CASE MECHANICAL FAILURE IN ALL CX-9 MODELS FROM 2007-2015. TRANSFER CASE IS TOO CLOSE TO EXHAUST CAUSING THE OIL TO DRY UP. TRANSFER CASE EXPLODES CAUSING THE VEHICLE TO LOCK UP WHILE DRIVING. KNOWN ISSUE THAT HAS CAUSE MANY ACCIDENTS.
Incident date: Sep 11, 2020
I WAS DRIVING AND ALL OF A SUDDEN I LOST THE PRESSURE ON MY BRAKE AND MY CAR WONT STOP. I HAD TO DEPRESSED THE BRAKE SO HARD. THEN I STARTED HEARING A HISSING NOISE WHILE STEPPING ON THE BRAKE.
Incident date: Aug 5, 2020
I NOTICED IN THE LAST ALMOST YEAR A STRANGE VIBRATION IN THE SUV WHEN I TURN, AS TIME WENT ON IT GOT LOUDER. I HAD COUPLE OTHER PARTS REPLACED THROUGHOUT THIS TIME THINKING THAT WAS THE ISSUE. I THAN FIND OUT RECENTLY IT WAS THE READ REPELLER SHAFT AND ANOTHER PART WHICH CONNECTS TO THE ENGINE ALSO
... PART OF THE DRIVE SHAFT. NOISE OCCURS WITH DRIVING I NOTICED AFTER SEARCHING IT IS COMMON WITH THIS SUVRead more
Incident date: Jun 19, 2020
WHEN DRIVING VEHICLE A SEVERE SHUDDERING VIBRATION AND LOUD NOISE EMANATED FROM FRONT END OF VEHICLE, AS IF FRONT AXEL WAS GOING TO FALL OFF. HAPPENED THREE TIMES SO FAR. ONCE TO MY WIFE, ONCE TO ME, AND ONCE TO THE MECHANIC. VERY FRIGHTENING EACH TIME, CAUSING DRIVERS TO PULL OVER AND TURN OFF VE
... HICLE. THEN VEHICLE DRIVES OK FOR A WHILE. HAPPENED WHILE DRIVING STRAIGHT FORWARD. MECHANIC STATES IT IS A FAILED POWER TRANSFER UNIT. MECHANIC'S RESEARCH INDICATED IT IS A BIG PROBLEM IN MAZDA CX-9 VEHICLES, AND A CLASS ACTION LAWSUIT WAS FILED AND RESULTED IN A SETTLEMENT. AS FAR AS I CAN TELL THAT SETTLEMENT DOES NOT COVER MY VEHICLE YEAR (2008), AND IS LIMITED TO VEHICLES MANUFACTURED AFTER 2010, AND WHICH MEET CERTAIN SPECIFICATIONS. MECHANIC ESTIMATES REPAIR WILL RUN IN THE $1100-$1500 RANGE. WONDERING IF I HAVE ANY RECOURSE WITH REGARD TO THIS PROBLEM AND THE FACT THAT IT SEEMS A MANUFACTURING DEFECT RATHER THEN NORMAL WEAR AND TEAR. *TRRead more
Incident date: Dec 15, 2019
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 17V457000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. TH
... E CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER GREINER FORD OF CASPER 3333 CY AVE, CASPER, WY 82604 (307) 462-4090 WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 145,000. PARTS DISTRIBUTION DISCONNECT.Read more
Incident date: Dec 15, 2019
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 17V457000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. TH
... E CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER GREINER FORD OF CASPER 3333 CY AVE, CASPER, WY 82604 (307) 462-4090 WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 145,000. PARTS DISTRIBUTION DISCONNECT.Read more
Incident date: Dec 31, 2019
WHEN I BROUGHT THE CAR WITHIN 30 DAYS THE AXLE BROKE THEY FIXED IT BUT I HAVEN'T HAD THE CAR FOR 4 MONTHS AND NOW THE TRANSFER CASE IS CRACKED THEY WANT ME TO PAY 800 DOLLARS TO FIX IT BUT I DID NOTHING WRONG HE HASN'T FIXED MY KEY AFTER HE SAID HE WILL HE STATED AFTER THE AXLE WAS FIXED THAT HE NEE
... DED TO ADD TRANSMISSION FLUID WHICH HE DID NOT EVER ADD AND NOW MY TRANSFER CASE IS BROKE I WAS DRIVING AND HEARD A LARGE BOOM I THOUGHT THE AXLE BROKE AGAIN AND THE 4WD LIGHT CAME ON SO I WAS ABLE TO DRIVE IT BACK AND NOW THEY TELLING ME IT'S MY FAULT THAT IT HAPPENED I DIDN'T DO ANYTHING BUT DRIVE THE CAR I BROUGHT THE CAR SEPTEMBER 5TH 2019 I HAD TO TAKE THE CAR BACK BECAUSE THE SEAT WOULDN'T WORK THE AXLE BROKE NOW THE OTHER ISSUERead more
Incident date: Nov 25, 2019
MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNE
... D THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT AND DROVE ABOUT SIX HUNDRED FEET AND PARKED. I CALL A MECHANIC AND I DROVE IT AGAIN FOR A MILE TO THE SHOP. HE OPENS UP THE HOOD AND POUR IN SOME COOLANT AND ALL THE COOLANT WERE ON THE FLOOR. HE IMMEDIATELY TOLD ME THAT COOLANT LEAKS AND OIL IS PROBABLY MIXED AND CAUSES THE ENGINE FAILURE. HE TOLD ME I HAD TO CHANGE THE ENGINE, BECAUSE FIXING IT WILL COST ME OVER TEN GRAND. I DROVE IT HOME, THEN THE FOLLOWING MORNING, I TOOK TO A DIFFERENT SHOP, THEY DID THE DIAGNOSIS AND RELATE THE SAME STORY THAT CHECK CODES SHOWED THREE CODES: P0016, CRANK POSITION SENSOR CORRELATION BANK ONE SENSOR A. 1285 CYLINDER HEAD OVER TEMPERATURE, 1299 CYLINDER HEAD TEMP PROTECTION. THE CODES INDICATE AN OVERHEAT SCENARIO THAT RESULTED IN ENGINE SHUT DOWN. THEY CHECK OIL AND FOUND MILKY SUBSTANCE INSTEAD OF OIL. PRESSURE CHECK FOR COOLANT LEAK PUSHED MILKY OIL OUT OF DIPSTICK TUBE. HEAD GASKET HAS FAILED DUE TO OVERHEATING AND THE COOLANT HAS CONTAMINATED THE ENGINE OIL. THEIR RECOMMENDATION IS TO REPLACE THE ENGINE, ASSEMBLY AND FLUSH COOLING SYSTEM. THEIR TOTAL ESTIMATE IS $10,900. I CAN'T AFFORD TO PAY FOR THIS SERVICE REPAIR. I CANNOT EVEN SPEND THAT MUCH OF MONEY ON ANOTHER CAR. WE BOUGHT THIS CAR THINKING THAT IT WILL TAKE US FOR SOME TIME BEFORE WE'LL NEED ANOTHER CAR. I CONTACTED MAZDA CUSTOMER EXPERIENCE, AND THEIR RESPONSE WAS, "WISH THERE WERE NEVER PART FAILURES", NOW, I'M STUCK. SO THIS IS MY STORY!!! SAFETY ISSUES: SUDDEN ENGINE SHUT OFF, DEFROST MALFUNCTION AND STEERING WHEEL.Read more
Incident date: Nov 25, 2019
MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNE
... D THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT AND DROVE ABOUT SIX HUNDRED FEET AND PARKED. I CALL A MECHANIC AND I DROVE IT AGAIN FOR A MILE TO THE SHOP. HE OPENS UP THE HOOD AND POUR IN SOME COOLANT AND ALL THE COOLANT WERE ON THE FLOOR. HE IMMEDIATELY TOLD ME THAT COOLANT LEAKS AND OIL IS PROBABLY MIXED AND CAUSES THE ENGINE FAILURE. HE TOLD ME I HAD TO CHANGE THE ENGINE, BECAUSE FIXING IT WILL COST ME OVER TEN GRAND. I DROVE IT HOME, THEN THE FOLLOWING MORNING, I TOOK TO A DIFFERENT SHOP, THEY DID THE DIAGNOSIS AND RELATE THE SAME STORY THAT CHECK CODES SHOWED THREE CODES: P0016, CRANK POSITION SENSOR CORRELATION BANK ONE SENSOR A. 1285 CYLINDER HEAD OVER TEMPERATURE, 1299 CYLINDER HEAD TEMP PROTECTION. THE CODES INDICATE AN OVERHEAT SCENARIO THAT RESULTED IN ENGINE SHUT DOWN. THEY CHECK OIL AND FOUND MILKY SUBSTANCE INSTEAD OF OIL. PRESSURE CHECK FOR COOLANT LEAK PUSHED MILKY OIL OUT OF DIPSTICK TUBE. HEAD GASKET HAS FAILED DUE TO OVERHEATING AND THE COOLANT HAS CONTAMINATED THE ENGINE OIL. THEIR RECOMMENDATION IS TO REPLACE THE ENGINE, ASSEMBLY AND FLUSH COOLING SYSTEM. THEIR TOTAL ESTIMATE IS $10,900. I CAN'T AFFORD TO PAY FOR THIS SERVICE REPAIR. I CANNOT EVEN SPEND THAT MUCH OF MONEY ON ANOTHER CAR. WE BOUGHT THIS CAR THINKING THAT IT WILL TAKE US FOR SOME TIME BEFORE WE'LL NEED ANOTHER CAR. I CONTACTED MAZDA CUSTOMER EXPERIENCE, AND THEIR RESPONSE WAS, "WISH THERE WERE NEVER PART FAILURES", NOW, I'M STUCK. SO THIS IS MY STORY!!! SAFETY ISSUES: SUDDEN ENGINE SHUT OFF, DEFROST MALFUNCTION AND STEERING WHEEL.Read more
Incident date: Nov 25, 2019
MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNE
... D THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT AND DROVE ABOUT SIX HUNDRED FEET AND PARKED. I CALL A MECHANIC AND I DROVE IT AGAIN FOR A MILE TO THE SHOP. HE OPENS UP THE HOOD AND POUR IN SOME COOLANT AND ALL THE COOLANT WERE ON THE FLOOR. HE IMMEDIATELY TOLD ME THAT COOLANT LEAKS AND OIL IS PROBABLY MIXED AND CAUSES THE ENGINE FAILURE. HE TOLD ME I HAD TO CHANGE THE ENGINE, BECAUSE FIXING IT WILL COST ME OVER TEN GRAND. I DROVE IT HOME, THEN THE FOLLOWING MORNING, I TOOK TO A DIFFERENT SHOP, THEY DID THE DIAGNOSIS AND RELATE THE SAME STORY THAT CHECK CODES SHOWED THREE CODES: P0016, CRANK POSITION SENSOR CORRELATION BANK ONE SENSOR A. 1285 CYLINDER HEAD OVER TEMPERATURE, 1299 CYLINDER HEAD TEMP PROTECTION. THE CODES INDICATE AN OVERHEAT SCENARIO THAT RESULTED IN ENGINE SHUT DOWN. THEY CHECK OIL AND FOUND MILKY SUBSTANCE INSTEAD OF OIL. PRESSURE CHECK FOR COOLANT LEAK PUSHED MILKY OIL OUT OF DIPSTICK TUBE. HEAD GASKET HAS FAILED DUE TO OVERHEATING AND THE COOLANT HAS CONTAMINATED THE ENGINE OIL. THEIR RECOMMENDATION IS TO REPLACE THE ENGINE, ASSEMBLY AND FLUSH COOLING SYSTEM. THEIR TOTAL ESTIMATE IS $10,900. I CAN'T AFFORD TO PAY FOR THIS SERVICE REPAIR. I CANNOT EVEN SPEND THAT MUCH OF MONEY ON ANOTHER CAR. WE BOUGHT THIS CAR THINKING THAT IT WILL TAKE US FOR SOME TIME BEFORE WE'LL NEED ANOTHER CAR. I CONTACTED MAZDA CUSTOMER EXPERIENCE, AND THEIR RESPONSE WAS, "WISH THERE WERE NEVER PART FAILURES", NOW, I'M STUCK. SO THIS IS MY STORY!!! SAFETY ISSUES: SUDDEN ENGINE SHUT OFF, DEFROST MALFUNCTION AND STEERING WHEEL.Read more
Incident date: May 5, 2019
WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO
... IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FULLY RIGHT AWAY. I AM ONLY SUBMITTING THIS COMPLAINT BECAUSE I KNOW A COUPLE OTHERS WITH THIS MAKE OF VEHICLE BUT DIFFERENT YEARS AND THEY STATED THEY HAVE THE SAME ISSUE WITH THEIR VEHICLE AS WELLRead more
Incident date: May 5, 2019
WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO
... IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FULLY RIGHT AWAY. I AM ONLY SUBMITTING THIS COMPLAINT BECAUSE I KNOW A COUPLE OTHERS WITH THIS MAKE OF VEHICLE BUT DIFFERENT YEARS AND THEY STATED THEY HAVE THE SAME ISSUE WITH THEIR VEHICLE AS WELLRead more
Incident date: May 5, 2019
WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO
... IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FULLY RIGHT AWAY. I AM ONLY SUBMITTING THIS COMPLAINT BECAUSE I KNOW A COUPLE OTHERS WITH THIS MAKE OF VEHICLE BUT DIFFERENT YEARS AND THEY STATED THEY HAVE THE SAME ISSUE WITH THEIR VEHICLE AS WELLRead more
Incident date: Aug 16, 2019
ONE DAY, MY KEYLESS DON STOPPED WORKING. THE NEXT DAY THE DOOR KEPT LOCKING WHILE I WAS DRIVING ALMOST EVERY TIME I TURNED THE STEERING WHEEL. THEN THE DRIVERS DOOR WOULDN'T UNLOCK, WHEN I MANUALLY UNLOCKED THE DOOR IT WAS HARD TO DO. I LUCKILY HAD THE WINDOWS ROLLED DOWN, GOT OUT THE VEHICLE AND AS
... SOON AS I SHUT THE DOOR I HEAR THE DOOR LOCK AND MY TWO YEAR OLD WAS IN THE BACKSEAT! AGAIN LUCKILY I HAD THE WINDOWS ROLLED DOWN OTHERWISE SHE MIGHT'VE BEEN STUCK! THEN THE ALARM KEPT GOING OFF AND WOULDN'T TURN OFF UNTIL I UNHOOKED THE BATTERY. IMAGINE MY FRUSTRATION. I BROUGHT THE CAR TO A MAZDA DEALERSHIP WHO SAID IT WAS THE DOOR LATCH/ACTUATOR. UPON PAYING HEFTILY WHEN I PICKED UP MY CAR, THE CLICKING OF THE DOOR LOCKS HAD STOPPED BUT THE UNLOCK BUTTON STILL WOULDN'T WORK AND THE ALARM WAS ONCE AGAIN GOING OFF! NOW THE CAR IS STILL AT THE MAZDA DEALERSHIP AND HAD ITS BCM/BCU REPLACED FOR A SUPPOSED 'FIX', I'M SUPPOSE TO PICK IT UP TOMORROW. SO I GUESS WE'LL SEE. THE APPARENT PROBLEM FROM ALL OF THIS? MY CX9 HAS A SUNROOF, WHICH MAZDA KNOWS THESE VEHICLES DON'T DRAIN PROPERLY WHICH CAUSES WATER TO GO TO THE BCM SHORTING IT OUT! THIS IS INEXCUSABLE AND COULD VERY WELL COST SOMEONE'S CHILD THEIR LIFE BECAUSE OF THE DOORS CONSTANT LOCKING AND UNABLE TO UNLOCK SOMETIMES MANUALLY. THE DEALERSHIP HAS SEEN IT ON MORE THAN ONE OCCASION AND MAZDA COMPANY HAS EVEN ADMITTED THIS FAULT! SO WHY IS THERE NO RECALL?!Read more
Incident date: Aug 16, 2019
ONE DAY, MY KEYLESS DON STOPPED WORKING. THE NEXT DAY THE DOOR KEPT LOCKING WHILE I WAS DRIVING ALMOST EVERY TIME I TURNED THE STEERING WHEEL. THEN THE DRIVERS DOOR WOULDN'T UNLOCK, WHEN I MANUALLY UNLOCKED THE DOOR IT WAS HARD TO DO. I LUCKILY HAD THE WINDOWS ROLLED DOWN, GOT OUT THE VEHICLE AND AS
... SOON AS I SHUT THE DOOR I HEAR THE DOOR LOCK AND MY TWO YEAR OLD WAS IN THE BACKSEAT! AGAIN LUCKILY I HAD THE WINDOWS ROLLED DOWN OTHERWISE SHE MIGHT'VE BEEN STUCK! THEN THE ALARM KEPT GOING OFF AND WOULDN'T TURN OFF UNTIL I UNHOOKED THE BATTERY. IMAGINE MY FRUSTRATION. I BROUGHT THE CAR TO A MAZDA DEALERSHIP WHO SAID IT WAS THE DOOR LATCH/ACTUATOR. UPON PAYING HEFTILY WHEN I PICKED UP MY CAR, THE CLICKING OF THE DOOR LOCKS HAD STOPPED BUT THE UNLOCK BUTTON STILL WOULDN'T WORK AND THE ALARM WAS ONCE AGAIN GOING OFF! NOW THE CAR IS STILL AT THE MAZDA DEALERSHIP AND HAD ITS BCM/BCU REPLACED FOR A SUPPOSED 'FIX', I'M SUPPOSE TO PICK IT UP TOMORROW. SO I GUESS WE'LL SEE. THE APPARENT PROBLEM FROM ALL OF THIS? MY CX9 HAS A SUNROOF, WHICH MAZDA KNOWS THESE VEHICLES DON'T DRAIN PROPERLY WHICH CAUSES WATER TO GO TO THE BCM SHORTING IT OUT! THIS IS INEXCUSABLE AND COULD VERY WELL COST SOMEONE'S CHILD THEIR LIFE BECAUSE OF THE DOORS CONSTANT LOCKING AND UNABLE TO UNLOCK SOMETIMES MANUALLY. THE DEALERSHIP HAS SEEN IT ON MORE THAN ONE OCCASION AND MAZDA COMPANY HAS EVEN ADMITTED THIS FAULT! SO WHY IS THERE NO RECALL?!Read more
Incident date: Jul 12, 2019
CAR MAKE WEIRD VIBRATION NOISE IN THE BACK END . WENT TO DIFFERENT MECHANICS AND IT'S A TRANSFER CASE AND DRIVESHAFT ISSUE. . LOOKS THE PROBLEM IS IN DESIGN. MAZDA RECALLED THE TRANSFER CASE FROM 2010 MODEL AND LATER BUT NOT BEFORE. SINCE THE SAME PART IS USED IN EARLIER MODELS REQUESTING RECALL ON
... EARLIER MODELS TOO. I WENT TO 4 DIFFERENT TRANSMISSION SHOPS AND EVERYONE TOLD ME THAT EACH AND EVERY MAZDA CX-9 COMES TO THEM HAS SAME ISSUE. CALLED DEALERSHIP AND THEY SAID THE EXTENDED WARRANTY IS AFTER 2010. THEY HAVE SAME PARTS AND I OR OTHER OWNERS CAN'T AFFORD THE REPAIR AND IT'S A MANUFACTURING FAULT. LOOKING FORWARD TO GET HELP FROM NHTSARead more
Incident date: Jul 7, 2019
O WAS OPERATING THE VEHICLE AND THE BRAKES BECAME SPONGY AND FAILED TO STOP THE VEHICLE UNLESS I INCREASED THE EFFORT TO DEPRESS THE BRAKE PEDAL DOWN. FOOT HAS SLIPPED ON OCCASION CAUSING MY ANKLE TO BE STRUCK ON THE PEDAL. I NOW DOWN SHIFT GEARS TO SLOW THE VEHICLE TO ASSIST IN STOPPING WHILE KEEPI
... NG EVEN FURTHER BACK FROM VEHICLES IN FRONT OF ME. CURRENTLY, NO RECALLS ARE OUT SPECIFICALLY FOR MY VIN BUT THE YEAR MAKE AND MODEL ARE CONSISTENT WITH THE CURRENT RECALLS OUT FOR BAD MASTER BRAKE CYLINDER AND BRAKE BOOSTER. BOTH OF WHICH HAVE FAILED IN MY VEHICLE. I HAVE CONTACTED THE GAITHERSBURG MD MAZDA DEALERSHIP AND THEY INSIST THE VEHICLE IS NOT RECALLED AND ARE SUGGESTING I PAY OUT OF POCKET FOR A KNOWN RECALL ON THESE VEHICLES. ANY ASSISTANCE WOULD BE GREATLY APPROPRIATED. THANK YOURead more
1 injured
Incident date: Jun 22, 2019
TAKATA RECALL - I'M ADVISED THAT AIR BAGS HAD TO CHANGE BECAUSE ARE DEFECTS, ALL.
Incident date: May 19, 2019
TIRE SENSOR FAILURE HAS TWICE NOW CAUSED BLOW OUT OF TIRES WHILE DRIVING, LUCKILY NO INJURY SINCE GOING AT LOW SPEED IN NEIGHBORHOOD. ALSO KEEP HAVING ISSUES WITH LOOSING TIRE PRESSURE. NOW I SEE THIS IS A KNOWN PROBLEM WITH THIS VEHICLE MAKE MODEL AND YEAR
Incident date: Aug 13, 2016
WE BOUGHT OUR CAR ON A DEALER IN MESA, IT WAS STATIONARY. AFTER WE BOUGHT IT WE NOTICED LOCKS MOVING ON THEIR OWN WINDOWS ROLLING DOWN SO DID THE MOON ROOF. WHEN WE TURN OFF THE ENGINE THE A/C TURNS ON EVEN THOUGH THE CAR IS TURNED OFF. THE CAR LOCKS ITSELF LEAVING US OUTSIDE. WE HAD PROBLEMS WITH T
... HE TIRES THEY KEEP LOOSING UP MAKING THE CAR VIBRATE AND MAKING SOUNDS LIKE BANGING ON THE TIRESRead more
Incident date: Aug 13, 2016
WE BOUGHT OUR CAR ON A DEALER IN MESA, IT WAS STATIONARY. AFTER WE BOUGHT IT WE NOTICED LOCKS MOVING ON THEIR OWN WINDOWS ROLLING DOWN SO DID THE MOON ROOF. WHEN WE TURN OFF THE ENGINE THE A/C TURNS ON EVEN THOUGH THE CAR IS TURNED OFF. THE CAR LOCKS ITSELF LEAVING US OUTSIDE. WE HAD PROBLEMS WITH T
... HE TIRES THEY KEEP LOOSING UP MAKING THE CAR VIBRATE AND MAKING SOUNDS LIKE BANGING ON THE TIRESRead more
Incident date: Aug 13, 2016
WE BOUGHT OUR CAR ON A DEALER IN MESA, IT WAS STATIONARY. AFTER WE BOUGHT IT WE NOTICED LOCKS MOVING ON THEIR OWN WINDOWS ROLLING DOWN SO DID THE MOON ROOF. WHEN WE TURN OFF THE ENGINE THE A/C TURNS ON EVEN THOUGH THE CAR IS TURNED OFF. THE CAR LOCKS ITSELF LEAVING US OUTSIDE. WE HAD PROBLEMS WITH T
... HE TIRES THEY KEEP LOOSING UP MAKING THE CAR VIBRATE AND MAKING SOUNDS LIKE BANGING ON THE TIRESRead more
Incident date: May 10, 2019
THE AIRBAGS WARNING LIGHT JUST CAME ON A COUPLE DAYS FOR MY CAR AND I TOOK IT THE MAZDA DEALER TO DIAGNOSE AND THEY SAID THE PASSENGER AIRBAGS AND THE SAS MODULE NEED TO BE REPLACED BUT WARRANTY SAFETY IS ONLY UP TO 60000 MILES. MY CAR HAS 76998 MILES. BUT THIS IS A SAFETY ISSUE AND MAZDA HAS LOTS
... PROBLEM WITH AIRBAGS RECALLS.Read more
Incident date: May 10, 2019
THE AIRBAGS WARNING LIGHT JUST CAME ON A COUPLE DAYS FOR MY CAR AND I TOOK IT THE MAZDA DEALER TO DIAGNOSE AND THEY SAID THE PASSENGER AIRBAGS AND THE SAS MODULE NEED TO BE REPLACED BUT WARRANTY SAFETY IS ONLY UP TO 60000 MILES. MY CAR HAS 76998 MILES. BUT THIS IS A SAFETY ISSUE AND MAZDA HAS LOTS
... PROBLEM WITH AIRBAGS RECALLS.Read more
Incident date: May 4, 2019
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE EXITING THE HIGHWAY AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. THE CONTACT SWERVED TO THE RIGHT AND STRUCK A CURB, WHICH SLOWED THE VEHICLE DOWN. THE CONTACT QUICKLY SHIFTED INTO PARK. IN ADDITION, EACH TIME THE BRAKE PEDAL WAS DEPRESSED
... , THE SOUND OF BLOWING AIR WAS HEARD FROM THE DRIVER'S SIDE OF THE DASHBOARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE RAY SKILLMAN MAZDA DEALERSHIP, THE VEHICLE WAS NOT PHYSICALLY DIAGNOSED. THE TECHNICIANS VERBALLY INFORMED ME IMMEDIATELY OF BRAKE BOOSTER FAILURE BASED ON THE SYMPTOMS CONVEYED. THE PROBLEM STEMMED FROM A DEFECTIVE BRAKE BOOSTER. I DID CONTACT THE MANUFACTURER (MAZDA CORPORATE OFFICE IN CALIFORNIA) PRIOR TO CONTACTING THE NHTSA. MAZDA WAS UNCOOPERATIVE ON ANY AGREEMENT OF REPAIRS DUE TO THE EXTENDED WARRANTY PERIOD ENDING THAT I WAS UNAWARE OF." DUE TO THE UNETHICAL STANDING OF MAZDA FAILING TO ISSUE A RECALL, MYSELF AND FAMILY WERE PUT IN GREAT DANGER WHEN I EXPERIENCED THE BRAKE FAILURE. HAD WE BEEN AWARE OF THE FACT THAT MAZDA KNOWINGLY DISCOVERED THE MANUFACTURER DEFECT, I WOULD HAVE BEEN PROACTIVE IN ADDRESSING THE ISSUE PRIOR TO HAVING AN ALMOST TOTAL LIFE LOSS AND VEHICLE DAMAGE. I REQUESTED TO ESCALATE MY CONCERNS, AND SPOKE WITH A SUPERVISOR THAT SUGGESTED TO HAVE THE VEHICLE DIAGNOSED AND STATED THEY MAY OR NOT AGREE TO COVER SOME IF ANY OF THE CHARGES. AFTER MY VEHICLE SAT ON THE LOT FOR 5 DAYS AS WE TRIED TO COME TO AN AGREEMENT, MAZDA AGREED TO COVER 50% OF THE REPAIR COST (PARTS, LABOR, AND DIAGNOSTIC FEE.) IN ADDITION, THE TECHNICIANS ALSO DISCOVERED AN ISSUE WITH THE BRAKE LIGHT NOT LUMINATING ON THE DASHBOARD. THEY DETERMINED ALSO THE BRAKE LIGHT NEVER CAME ON WHICH WOULD HAVE BEEN AN INDICATOR OF SOME SORT OF BRAKE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 136,493. *TR*JBRead more
Incident date: Mar 4, 2019
》TAKARA RECALL ----- NHTSA CAMPAIGN NUMBER: 15V451000《 MY CAR STARTED WITH A SCRATCHING OR GRINDING NOISE THAT I THOUGHT WAS THE BRAKES BUT I JUST RECENTLY CHANGED SO I KEPT DRIVING. WHEN IT WOULD RAIN IT WOULD MAKE NOISES I CANT REMEMBER WHAT EXACTLY IT WAS I THINK IT WAS LIKE POPPIN
... G. ONLY WHEN IT RAINED AND I WAS TURNING. WELL IT TURNED INTO WHEN I WAS DRIVING ANYTIME IT WAS POPPING AND CRACKING AND THEN IT TURNED INTO SOME CRAZY NOISE THAT ALMOST SOUNDED LIKE SOMETHING WAS FALLING OUT THE BOTTOM OF MY CAR AND I WAS DRAGGING ON THE GROUND BUT I WASNT DRAGGING ANYTHING. I THINK IT GOT WATER INSIDE THE BALL JOINT AND RUSTED. NHTSA CAMPAIGN NUMBER: 15V451000Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF
... THE FAILURE. THE FAILURE MILEAGE WAS 161,000. *TT CONSUMER STATED DUE TO THE TRANSFER CASE GOING BAD, IT CAUSED TRANSMISSION TO GO BAD. CONSUMER WAS TOLD TO BRING VEHICLE TO THE DEALER, SMELL IS ON GOING.*JBRead more
Incident date: Mar 12, 2019
I WAS ABOUT TO LEAVE FROM MY RESIDENTIAL PARKING LOT. I WENT TO CHECK MY WHEELCHAIR WAS SECURE. I OPENED THE LIFTGATE. AFTER SECURING THE WHEELCHAIR I PRESSED THE ELECTRONIC BUTTON TO CLOSE THE LIFTGATE. I HEARD 3 BEEPS, BUT THE DOOR/LIFTGATE WOULD NOT CLOSE.I TURNED THE CAR OFF AND ON, I GOT OUT
... THE MANUAL BEGAN TO TRY SEVERAL THINGS TO CLOSE THE DOOR/LIFTGATE. I LOCKED AND UNLOCKED THE DOOR LOCKS, I CHECKED NOTHING BLOCKING THE SENSORS. I USED THE POWER CONTROL BUTTON UNDER THE DASHBOARD AND THE DOOR STILL WOULD NOT CLOSE. I DID THIS FOR AN HOUR. FINALLY, SOMETHING HAPPENED & WAS ABLE TO CLOSE THE DOOR/LIFTGATE BY HAND. I TOOK THE CAR TO A REPUTABLE MACHANIC. THEY FOUND "MAZDA" HAD A "TSB" OUT ABOUT THE LIFTGATE LOCK ASSEMBLY AND IF THE LOCK FAILS, REPLACE THE ENTIRE PART. I TOOK THE CAR TO A MAZDA DEALER. THE COST TO SPECIAL ORDER THE PART AND REPAIR WOULD COST APPROX. $1200. I CAN NOT AFFORD TO REPLACE THE LOCK. I I AM A HADICAPPED PERSON. I USE MOBILITY DEVICES TO HELP ME REMAIN MOBILE AND GET TO AND FROM DOCTORS AND THERAPY.. I CANNOT TRANSPORT THESE DEVICES( WHEELCHAIR, ELECTRIC SKOOTER/CHAIR) BECAUSE OF THE LIFTGATE LOCK PROBLEM. I'M FEARFUL THE ASSEMBLY WILL LOCK PERMANENTLY AND EFFECT THE DOOR LOCKS. PLEASE, PLEASE ASSIST ME SO THE LIFTGATE CAN BE REPAIRED. THANK YOU.Read more
Showing 50 of 234 complaints.