2012 MAZDA CX-9

4 recalls, 263 complaints - 376 TSBs

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant deg... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800... Read more

69,879 vehicles affected

Manufacturer: Mazda North American Operations

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan),... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

155,436 vehicles affected

Manufacturer: Mazda North American Operations

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Sa... Read more

Consequence

An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy

Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-8... Read more

79,402 vehicles affected

Manufacturer: Mazda North American Operations

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

Defect Description

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Consequence

Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy

Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, ... Read more

193,484 vehicles affected

Manufacturer: Mazda North American Operations

Complaint Statistics

263 total complaints 13 crashes 11 injuries

Top Reported Components

Component	Complaints
SERVICE BRAKES	138
ENGINE	26
AIR BAGS	22
POWER TRAIN	18
VEHICLE SPEED CONTROL	10
SUSPENSION	8
UNKNOWN OR OTHER	7
ELECTRICAL SYSTEM	6
STEERING	6
EXTERIOR LIGHTING	3

Incident date: Jun 8, 2025

I was driving up a hill and it would not go past 20-30 mph, and the rpm will sometimes go up when not accelerating. The transmission does not shift when driving and will sometimes make the car stop and go stop and go continuously. Tried accelerating but the rpm would go up while the mph would not.

Incident date: Jan 31, 2025

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to the residence. The contact was able to restart the vehicle; however, the failure persisted. The contact state... Read more

Incident date: Sep 13, 2024

While I was in my apartment parking garage, I had my automatic trunk door opened. While I was standing in range, the door came down and hit me in the head. As a result I sustained a concussion. I did have the keys in my hand , so I may have accidentally activated the trunk door to close. However, my... Read more

1 injured

Incident date: Sep 22, 2023

Safety Recall ZB8. had recall work done, which according to the instructions, does not address the latching of tailgate. tailgate had unintended opening yesterday, resulting in a $4000 tool falling out of vehicle. dealership said to call Ram, Ram says dealership issue since they did recall.

Incident date: Jul 1, 2023

The contact owns a 2019 BMW X5. The contact stated while having the vehicle washed, the technician became aware that the floor carpeting on the front driver’s side was wet and had mold and mildew. The vehicle was taken to the dealer that stated that the vehicle was experiencing the failure listed ... Read more

Incident date: Feb 1, 2023

Cannot put car in drive from park position. “Service Shifter” light s up along with Abs, start/stop, All lights on dash light up while driving or in park, no power steering, all displays flickering, can not move vehicle. While in park, can not engage shifter,

Incident date: Dec 1, 2022

With 2280 miles on it driving down the highway gave me warning engine hot pulled over. The engine shredded every belt on the engine. It's a v6 etrorgue. RAM refuses to pay tow bill but yet no explanation of why it happened. Stranded me 90 miles from home. $700.00 tow bill unsafe truck.

Incident date: Jan 4, 2023

At low speeds <5 mph the brakes will lock/bite and other times they will perform normally. Pedal response is basically unpredictable which could cause an accident.

Incident date: Oct 27, 2022

After hearing low rumbling sound and smelling burnt oil, car was taken to dealer for check up. They informed me of known issue, front PTU leaking oil due to design flaw that put the PTU so close to the exhaust. I am seeing that other owners of this model are also reporting fires due this same exact ... Read more

Incident date: Oct 27, 2022

Incident date: Aug 10, 2020

The brakes suddenly became very difficult to press as if I did not have power brakes. No warning lights came on and it became very difficult to stop the car. Then if I had to break suddenly and hard it would stall. I brought it to the repair shop and the brake booster was defective. The brake bo... Read more

Incident date: Aug 11, 2022

Vehicle completely shuts off while driving making it hard to turn the steering wheel and apply brakes. Vehicle is able to be turned back on shortly after. Does this randomly. Probably 2 x within a 3-6 month period

Incident date: Jun 8, 2022

Brake power boost failure

Incident date: Mar 6, 2017

This is relating to NHTSA Investigation PE 14-005. Although this car is a 2012 Mazda CX9, my wife driving the car had the same issue where she heard a hissing noise and the brakes were very difficult for her to depress or to stop. A brake issue is a major defect where the NHTSA should have initi... Read more

Incident date: Jan 7, 2022

I was driving along the highway and traffic began to slow. I pushed the brakes and the car did not stop.

Crash

Incident date: Jan 4, 2022

CAR IDELS UP AT STOP SIGNS

Incident date: Sep 24, 2021

Brake booster failure caused a near miss. Wife driving with 5 year old daughter in the vehicle. The stopping force required on the brake pedal became excessive and the stopping (safe braking) distance significantly increased causing emotional distress. My understanding is this part (brake booster) h... Read more

1 injured

Incident date: Oct 2, 2021

BRAKE BOOSTER INTERNAL FAILURE - This is a known issue and a safety hazard on Mazda CX 9 models and should be investigated again regardless of the age of the vehicle.

Incident date: Jul 29, 2021

The contact owns a 2012 Mazda CX-9. The contact stated while driving 25 mph and approaching a stop sign, depressing the brake pedal the vehicle failed to stop. The contact stated that there was no warning light illuminated. The contact stated that she pumped the brake pedal and shifted to neutral un... Read more

Incident date: Apr 5, 2021

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. ADDITIONALLY, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE... Read more

Incident date: Apr 5, 2021

Incident date: Feb 21, 2021

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND DROVE FORWARD CRASHING INTO A WOODEN SEATING BENCH WHICH WAS PUSHED INTO A BUILDING. DURING THE INCIDENT... Read more

Crash

Incident date: Dec 21, 2020

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING OVER A SPEED BUMP AT APPROXIMATELY 5 MPH BOTH THE FRONT AND REAR DRIVER SIDE AND PASSENGER SIDE CURTAIN AIRBAGS HAD ERRONEOUSLY DEPLOYED WITH OUT ANY IMPACT OCCURRING TO THE VEHICLE. DURING THE INCIDENT BOTH THE FRONT AND... Read more

2 injured

Incident date: Dec 21, 2020

2 injured

Incident date: Nov 3, 2020

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE BRAKES FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE BRAKES GRADUALLY SLOWED DOWN THE VEHICLE AND STOP INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED TH... Read more

Incident date: Oct 21, 2020

I WAS DRIVING SLOWLY ABOUT 30MIPH AND BEGAN HEARING A HISSING NOISE WHEN I DEPRESSED THE BRAKE PEDAL. ONCE I PULLED INTO MY DRIVEWAY A SMALL INCLINE, AND PUSHED THE BRAKE PEDAL IT WAS VERY TIGHT AND STOPPED AT A POINT, BUT WOULD NOT GO FURTHER, TRIED SHIFTING DIFFERENT GEARS. FINALLY BRAKE DEPRESSED... Read more

Incident date: Apr 23, 2019

I WAS ON THE INTERSTATE (DRIVING 60+MPH) AND THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES FOR AN UNKNOWN REASON. I TRIED TO USE MY BRAKES BUT THEY WERE ROCK HARD AND THE PEDAL WOULDN'T DEPRESS. I WAS FORCED TO SWERVE TO THE RIGHT, STILL HAVING NO BRAKES, AND BARELY MADE IT OVER 3 LANES TO THE SHOU... Read more

Incident date: Aug 16, 2020

TL* THE CONTACT OWNS A 2012 MAZDA CX9. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUT-OFF WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT WATER ENTERED THE VEHICLE AND CAUSED THE CORROSION OF THE FRONT ... Read more

Incident date: Sep 22, 2020

MY WIFE WAS DRIVING DOWN A CITY STREET WHEN THE CAR COMPLETELY SHUT DOWN AND LOST ALL POWER. LUCKILY, SHE WAS ABLE TO STOP WITHOUT CAUSING AN ACCIDENT. WE HAD CAR TOWED TO AN INDEPENDENT MECHANIC. AFTER INSPECTION WE WERE TOLD THE WATER PUMP HAD FAILED CAUSING COOLANT TO LEAK INTO THE ENGINE AND ... Read more

Incident date: Aug 13, 2020

BRAKE BOOSTER ON VEHICLE WENT OUT WHILE DRIVING, HARD TO ENGAGE BRAKE AND SLOW VEHICLE TO A STOP.

Incident date: Sep 4, 2020

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING, AND MAKING A TURN AT 5 MPH, THE BRAKES WERE SQUISHY AND THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB MOORE MAZDA (13045 N. KELLEY AVE, OKLAHOMA CITY, OK 73131 (405) 77... Read more

Incident date: Jul 21, 2020

WHILE PULLING INTO MY GARAGE AT LOW SPEED, MY POWER BRAKES FAILED. I HAD TO PRACTICALLY STAND ON THE BREAK PEDAL TO GET THE VEHICLE TO STOP, BARELY STOPPING BEFORE HITTING THE FRIDGE IN MY GARAGE.THE VEHICLE WAS TOWED FOR SERVICE AND THE PROBLEM DIAGNOSED AS THE FAILURE OF THE BRAKE VACUUM BOOSTER.

Incident date: Jun 1, 2020

BRAKE PEDAL HAS BECOME HARDER THAN USUAL TO DEPRESS AND THE CAR DOES NOT START STOPPING UNTIL THE BRAKE PEDAL IS DEPRESSED HARDER AND FURTHER DOWN. ALSO THERE IS A HISSING NOISE ONCE THE CAR STOPS AND THE BRAKE PEDAL GOES FURTHER TO THE FLOORBOARD. ONCE STOPPED AND SITTING THE CAR WILL LURCH AS IF I... Read more

Incident date: Jul 8, 2020

WHEN APPLYING BRAKE, HEAR HISSING SOUND DOWN AT FEET. HARD TO STOP, FEELS LIKE PEDAL IS PUSHING BACK. THIS HAPPENS AT ALL SPEEDS, EVEN WHEN PUTTING CAR INTO GEAR FROM PARK. IT HAS BEEN ONGOING FOR ABOUT 2 WEEKS. MECHANIC ADVISED IT IS THE BRAKE BOOSTER.

Incident date: Jul 4, 2020

I WAS DRIVING HOME WITH THE FAMILY AFTER VIEWING SOME HOUSE. EVERY TIME I WOULD STEP ON THE BRAKE PEDAL I WOULD HEAR A HISSING FROM THE BRAKE. BEEN HAPPENING FOR ABOUT A MONTH NOW BUT, WITH THE PANDEMIC GOING ON I JUST DON'T HAVE TIME TO DIAGNOSE THE PROBLEM. WHEN I PRESS ON THE BRAKE IT WOULD STOP ... Read more

Incident date: Jun 23, 2020

PURCHASED FROM A CERTIFIED PRE-OWNED MAZDA DEALER....I EXPERIENCED, WITH NO WARNING, MY BRAKES BECOME HARD TO PRESS. IT HAPPENS IN REVERSE, COMING OFF CRUISE, SLOW/FAST SPEED, ETC. I HAVE TO USE AN EXTRAORDINARY AMOUNT OF EFFORT TO PRESS THE BRAKES AND BRING THE CAR TO A STOP. IF SOMEONE PULLS OUT I... Read more

Incident date: Oct 12, 2019

IN OCT. 2019 MY CX9 STOPPED WHILE BEING DRIVEN. FOUND OUT THE WATER PUMP (WHICH IS INSIDE THE ENGINE) HAD GONE OUT AND DESTROYED MY ENGINE. THIS IS A KNOWN PROBLEM OF WHICH MAZDA HAS FAILED TO MAKE THEIR CONSUMERS AWARE. I PURCHASED THIS CARE NEW AND ALL OF MY SERVICES HAD BEEN HANDLED BY MAZDA. NO-... Read more

Incident date: Nov 1, 2016

11/1/2016- AT 92,205 MILES VEHICLE SHUDDERED WHEN I STEPPED ON ACCELERATOR. I WAS TOLD IT WAS TRANSMISSION RELATED. ON MY WAY TO MECHANIC VEHICLE COMPLETELY SEIZED; HAD TO HAVE IT TOWED TO TRANSMISSION SHOP. ANGLE GEAR HAD TO BE REPLACED BECAUSE TRANSFER CASE OIL BURNED OFF BECAUSE CATALYTIC CONVER... Read more

Incident date: Apr 28, 2020

I AM NOW EXPERIENCING WHAT MAZDA MAILED OWNERS PREVIOUSLY (SEE ATTACHED SSP93 OWNERS NOTICE) REGARDING "POWER BRAKE UNIT WARRANTY EXTENSION PROGRAM SSP 93 2007-2013 MAZDA CX-9". I STRONGLY BELIEVE THAT THIS IS A SAFETY ISSUE SINCE I FIND MYSELF RUNNING STOP SIGNS WHEN I TRY TO STOP THE VEHICLE AT... Read more

Incident date: Mar 6, 2020

THE PASSENGER AUTOMATIC WINDOW MOTOR AND CONTROL STOPPED WORKING. THE CAR WAS MOVING ON A HIGHWAY WHEN IT STOPPED WORKING

Incident date: Oct 11, 2019

AS THE CAR WAS BEING DRIVEN THE BREAKS BECAME HARD AND UNLESS PRESSED VERY HARD IT KEEPS GOING. IT DOESN'T GO DOWN AT ALL. ASSESSMENT SHOWS BRAKE BOOSTER FAILURE. IT IS WEIRD OTHER VEHICLE I HAD ...A TOYOTA NEVER FAILED. I CAN'T DRIVE IT.

Incident date: Jun 1, 2019

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KENNEDY MAZDA LOCATED AT 1411 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610)272-0700, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE ... Read more

Incident date: Aug 30, 2019

DRIVING ON RTE 3 N IN BRAINTREE. CAR WAS DECELERATING WHILE I HAD MY FOOT ON GAS. LOST STEERING AND BARELY MADE IT TO BRAKE DOWN LANE. THIS CAR HAS 72K MILES ON IT. NEEDS NEW ENGINE.

Incident date: Aug 30, 2019

DRIVING ON RTE 3 N IN BRAINTREE. CAR WAS DECELERATING WHILE I HAD MY FOOT ON GAS. LOST STEERING AND BARELY MADE IT TO BRAKE DOWN LANE. THIS CAR HAS 72K MILES ON IT. NEEDS NEW ENGINE.

Incident date: Aug 30, 2019

DRIVING ON RTE 3 N IN BRAINTREE. CAR WAS DECELERATING WHILE I HAD MY FOOT ON GAS. LOST STEERING AND BARELY MADE IT TO BRAKE DOWN LANE. THIS CAR HAS 72K MILES ON IT. NEEDS NEW ENGINE.

Incident date: Sep 27, 2019

BRAKE BOOSTER FAILED. THIS IS A KNOWN ISSUE TO MAZDA. MAZDA SAID TO BRING INTO DEALER FOR ASSESSMENT AND CONSIDERATION FOR GOODWILL WARRANTY REPLACEMENT. DEALER DETERMINED BRAKE BOOSTER FAILED AND MAZDA THEN DENIED GOODWILL CLAIM. I PAID DEALER TO FIX THE ISSUE. THIS IS A MAJOR SAFETY ISSUE AND... Read more

Incident date: Sep 11, 2019

POWER BOOSTER HIGH PITCH SOUND WHEN PRESSING BRAKES AND BRAKES ARE HARD WHEN PRESSED THEN GO SOFT AND HARD TO STOP THE CAR.

Incident date: May 27, 2019

2012 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO BRAKE POWER BOOST UNIT FAILURE. *LD THE CONSUMER STATED THAT WHEN PRESSING THE BREAK PEDAL THERE IS A HISSING AND THUNK NOISE. THE ENGINE WOULD STALL. THE DEALERSHIP AND MANUFACTURER WERE NOTIFIED, BUT DENIED ASSISTANCE.*JS

Incident date: Jul 13, 2019

BRAKE PEDAL ACTION FEELS SPONGY, SOFT. REQUIRES EXTRA FORCE TO STOP THE CAR WHEN MOVING ON CITY STREETS.

Showing 50 of 263 complaints.

NHTSA Safety Ratings, 2012 MAZDA CX-9

2012 Mazda CX-9 SUV AWD

Category	Rating
Rollover	4 / 5 ★★★★☆
Rollover Risk	14.3%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	No
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2012 MAZDA CX-9

376 manufacturer communications from 249 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	70
110000 ELECTRICAL SYSTEM	35
060000 ENGINE AND ENGINE COOLING	25
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	25
060000 ENGINE (PWS)	19
356000 EQUIPMENT ADAPTIVE/MOBILITY	17
100000 POWER TRAIN	11
160000 STRUCTURE	11

200000 WHEELS

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu

190000 TIRES

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

030000 SERVICE BRAKES, HYDRAULIC

010000 STEERING

020000 SUSPENSION

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

356000 EQUIPMENT ADAPTIVE/MOBILITY

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Speedometer replacement procedure

110000 ELECTRICAL SYSTEM

Speedometer replacement procedure

020000 SUSPENSION

110000 ELECTRICAL SYSTEM

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

110000 ELECTRICAL SYSTEM

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st

020000 SUSPENSION

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

030000 SERVICE BRAKES, HYDRAULIC

010000 STEERING

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

110000 ELECTRICAL SYSTEM

Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.

100000 POWER TRAIN

Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE)

090000 FUEL SYSTEM, OTHER

Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of

070000 FUEL SYSTEM, GASOLINE

061540 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

350000 EQUIPMENT

060000 ENGINE AND ENGINE COOLING

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

This service bulletin provides information regarding the proper use of the driver??A?A?s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w

350000 EQUIPMENT

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section onc

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflecti

350000 EQUIPMENT

When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGIN

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

140000 AIR BAGS

Subject: ** UPDATE** - Takata Inflator Special Service Program (Extended Warranty) Special Service Program SSPB3: In December 2017 Special Service Program SSPB3 - Takata Inflator Extended Warranty was announced. The extended warranty was a

350000 EQUIPMENT

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical c

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to t

350000 EQUIPMENT

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is

350000 EQUIPMENT

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

180000 VEHICLE SPEED CONTROL

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

110000 ELECTRICAL SYSTEM

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer

200000 WHEELS

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

010000 STEERING

356000 EQUIPMENT ADAPTIVE/MOBILITY

Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH??A? hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH??A? hands-free and/or text messaging customer concerns, Mazda created a spe

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. R

356000 EQUIPMENT ADAPTIVE/MOBILITY

The infotainment screen displays a warning message "A program cannot be read. Please consult to a dealer" after battery replacement. ??A???A???A? KAM reset does not correct the concern. ??A???A???A? The navigation map disc cannot be ejected

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

200000 WHEELS

New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.

199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

350000 EQUIPMENT

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

030000 SERVICE BRAKES, HYDRAULIC

060000 ENGINE AND ENGINE COOLING

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

100000 POWER TRAIN

350000 EQUIPMENT

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-

350000 EQUIPMENT

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer??A?A?s responsibility

110000 ELECTRICAL SYSTEM

356000 EQUIPMENT ADAPTIVE/MOBILITY

350000 EQUIPMENT

020000 SUSPENSION

030000 SERVICE BRAKES, HYDRAULIC

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,

350000 EQUIPMENT

If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine

060000 ENGINE AND ENGINE COOLING

356000 EQUIPMENT ADAPTIVE/MOBILITY

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

350000 EQUIPMENT

100000 POWER TRAIN

GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle

060000 ENGINE AND ENGINE COOLING

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a permanent solution. Perform Interim Repair Procedure. This service a

350000 EQUIPMENT

The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. The Recall can be performed after removing IDS 114 and insta

Showing 100 of 376 bulletins.

NHTSA Safety Investigations, MAZDA CX-9

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2010

Inadvertent Curtain Air Bag Deployment

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE19-006) on May 2, 2019 to investigate two Vehicle Owner Questionnaires (VOQs) and Early Warning Reporting data related to allegations of inadvertent deployment (IAD) of side curtain airbags in Model Year (MY) 2010 throug... h 2013 Mazda CX-9 vehicles. ODI sent an Information Request (IR) to Mazda North America Operations, LLC. to gather information about the alleged defect in the subject vehicles. In the 20 months since opening the PE, ODI has received three additional VOQs. To date, there have been a total of 11 IAD incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in December 2020.Mazda's response to ODI's IR letter identified the root cause as a manufacturing issue of the Bosch SMG076 Roll Rate Sensor within the Restraint Control Module (RCM). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On November 19, 2012, a revised Roll Rate Sensor calibration process was launched, establishing a clean point for the issue. In its responses to ODI, Mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any RCM data indicating a malfunctioning Roll Rate Sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, ODI examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within Technical Working Group (TWG) reference values. Modeling simulation based on data provided by Mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. ODI analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of RCM failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive.The five ODI complaints cited above can be reviewed at NHTSA.gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.Read more

PE, Closed , Model Year: 2007

Lower ball joint separation

In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow wate... Read more

PE, Closed , Model Year: 2010

Brake Booster Failure

In March 2014, Mazda Motor Corporation (Mazda) initiated Special Service Program SSP93 to extend the warranty coverage for a specific brake booster fault condition on model year (MY) 2007-2013 Mazda CX-9 vehicles.According to Mazda's dealer communication for SSP93, the subject vehicles may exhibit a... condition were the brake pedal is harder than usual to depress. Complainants report hearing air leakage (hissing) from the driver-side foot area during braking.The Mazda program extends the warranty coverage for repairing this condition to unlimited time and mileage for repairs performed between March 31, 2014 and March 31, 2015 and to 7 years or 90,000 miles for repairs performed after March 31, 2015.In its response to the Office of Defects Investigation's (ODI) information request letter for PE14-005, Mazda identified a problem with booster diaphragms developing tears near the outer seal/circumference that can result in noise and degraded booster performance as the tears grow in length (Figures 1-3).The tears allow leakage from the ambient to the vacuum sides of the diaphragm that reduces the differential pressure across the diaphragm and produces a hissing noise after the tears have reached 10-12 mm in length.The problem was caused by wear of the mold used for the diaphragm forming process, which resulted in increased thickness and stress in the bending area of the diaphragm.Continuous operation in environments with high ambient temperatures accelerates the hardening of the diaphragm material, further increasing the stress in the bending area and contributing to tear initiation and propagation rate.Analysis of failure data indicates that the tool wear condition affected vehicles produced after June 2010 and operated in hot states (Figures 4-6).In February 2013 the supplier introduced a new mold and changes to the diaphragm thickness monitoring process to correct the condition in production vehicles.Analysis of complaint and supplier test data indicates that the diaphragm tear condition is a progressive failure that develops slowly over time.Smaller tears have little effect on system performance.As the tear continues to grow, the effects become more evident.The hard pedal and increased effort are experienced during initial pedal application, but are diminished as the pedal is pressed further by the driver and the tear is partially sealed by the outer wall of the booster.This change from a hard to a soft pedal feel is described by some drivers as a spongy pedal.For tear lengths that were observed in warranty return parts, testing demonstrated that most booster performance can be recovered with increasing pedal apply speed and apply force.None of the tears measured in return parts grew large enough to cause a complete loss of brake booster function. The booster diaphragm tear condition results in partial reduction in booster function that progresses gradually over time with audible and pedal feel symptoms available to the driver.The condition does not result in a sudden loss of power braking assist.The effects are evident during initial pedal apply and are reduced by increased pedal apply force and rate.ODI has not identified any accidents associated with the booster diaphragm tear condition in the subject vehicles.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect and take further action in the future if warranted.VOQs (24) associated with this investigation:10482005, 10486941, 1048793Read more

PE, Closed , Model Year: 2008

Brake master cylinder leak

The Office of Defects Investigation (ODI) opened PE11-026 to investigate possible brake performance loss due to brake fluid leaking from the master cylinder into the brake booster in model year (MY) 2008 Mazda CX-9 vehicles.In response to ODI's information request letter, Mazda identified a problem ... Read more

MAZDA CX-9 - All Years Overview

Complete safety history for the MAZDA CX-9 across all model years (2007, 2021).

47 Total Recalls

1,817 Total Complaints

4 Investigations

88 Reported Crashes

19 Reported Fires

3 Reported Deaths

MAZDA CX-9 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2023	0	17	View
2022	0	13	View
2021	1	43	View
2020	1	26	View
2019	2	72	View
2018	2	165	View
2017	0	78	View
2016	0	141	View
2015	2	45	View
2014	3	73	View
2013	4	80	View
2012 (current)	4	263
2011	4	209	View
2010	6	194	View
2009	7	66	View
2008	6	234	View
2007	5	98	View

Other MAZDA Models

Model	Recalls	Complaints
MAZDA6	98	2,911	View
TRIBUTE	65	2,831	View
B-SERIES TRUCK	65	888	View
MAZDA3	64	3,983	View
626	54	3,892	View
MPV	44	1,157	View
RX-8	42	1,003	View
PROTEGE	38	1,380	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2012 MAZDA CX-9

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2012 MAZDA CX-9

Safety Technology

Technical Service Bulletins, 2012 MAZDA CX-9

Most Affected Components

NHTSA Safety Investigations, MAZDA CX-9

MAZDA CX-9 - All Years Overview

MAZDA CX-9 - Year by Year

Other MAZDA Models