2007 LEXUS ES350 Recalls, Complaints & Safety

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

928,220 vehicles affected

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

928,220 vehicles affected

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain 2009 Toyota Corolla, Corolla Matrix, Yaris, Yaris HB, Scion xB, Pontiac Vibe, Lexus, ES350, IS250, IS350, and IS-F vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Toyota is recalling certain 2006-2008 Lexus IS250 and IS350, 2007-2008 Lexus ES350, Toyota Yaris, Yaris HB, and 2008 Lexus IS-F and Scion xB vehicles originally sold, or ever registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Remedy: Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on February 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), H0A (Toyota Zone C), GLG (Lexus Zone A), GLH (Lexus Zone B) and HLA (Lexus Zone C).

577,875 vehicles affected

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Remedy: Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).

1,754,517 vehicles affected

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.

Remedy: TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.

4,445,056 vehicles affected

EQUIPMENT

CERTAIN ALL WEATHER FLOOR MATS (AWFM) SPECIFICALLY SOLD AS AN OPTIONAL ACCESSORY FOR USE ON THE 2007 AND 2008 MODEL YEAR LEXUS ES350 AND TOYOTA CAMRY VEHICLES. THE AWFM INCLUDES TWO GROMMET HOLES AND RETAINING HOOKS (CLIPS) TO SECURE THE MAT TO THE VEHICLE'S CARPET. IF THE AWFM IS NOT SECURED BY ITSELF OR IF IT IS PLACED ON TOP OF AN EXISTING CARPETING FLOOR MAT, THE MAT COULD MOVE FORWARD DURING THE VEHICLE USAGE AND IT MAY INTERFERE WITH THE ACCELERATOR PEDAL.

Remedy: TOYOTA WILL NOTIFY OWNERS OF ALL 2007 AND 2008 LEXUS ES350 AND TOYOTA CAMRY VEHICLES ABOUT THE RECALL EVEN THOUGH NOT ALL OF THESE OWNERS WILL HAVE PURCHASED THE ALL WEATHER MATS. IF THE OWNER HAD NOT PURCHASED THE MATS, THEY ARE NOT AFFECTED BY THE RECALL. THIS LETTER WILL ADVISE OWNERS WHEN REPLACEMENT MATS WILL BE AVAILABLE OR HOW TO RETURN THE ALL WEATHER FLOOR MAT SET TO OBTAIN A REFUND. A SECOND LETTER WILL BE SENT AFTER MATS ARE AVAILABLE REQUESTING OWNERS TO RETURN THEIR MATS TO A LEXUS OR TOYOTA DEALER FOR EXCHANGE OF THE DRIVER'S SIDE MAT. THE FIRST LETTER IS EXPECTED TO BE SENT DURING EARLY OCTOBER 2007 AND THE SECOND IN LATE NOVEMBER 2007. OWNERS CAN CONTACT THE LEXUS CUSTOMER ASSISTANCE CENTER AT 1-800-255-3987 OR THE TOYOTA CUSTOMER EXPERIENCE CENTER AT 1-888-270-9371.

55,000 vehicles affected

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS SOFT, DETERIORATING, AND MELTING. ALSO, THE TPMS WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED HERRIN-GEAR INFINITI (685 HIGH ST, JACKSON, MS 39202, (601) 354-4900) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 200,000.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE ATTEMPTING TO LEAVE A DRIVEWAY, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT REQUIRED ADDITIONAL BRAKE PRESSURE TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TOWED TO LEXUS OF GLENDALE (LOCATED AT 1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) TO BE DIAGNOSED, BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT THE FAILURE MAY HAVE BEEN DUE TO DRIVER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

DASH OF A 2007 LEXUS ES350 IS MELTING IN SUN. DASH IS STICKY AND SHINES. SHINE BOTHERS MY VISION . DANGEROUS DRIVING THE CAR.

TL* THE CONTACT OWNS A 2007 LEXUS ES350 EQUIPPED WITH KUMHO ECSTA LX PLATINUM TIRES, SIZE: 215/557R17 (NA). FOUR TIRES WERE PURCHASED NEW AND INSTALLED ON JUNE20,2016. WHILE DRIVING 70 MPH, THE TIRES BEGAN TO VIBRATE. THE DRIVER COULD BARELY STEER AND MAINTAIN CONTROL OF THE VEHICLE. THE FOLLOWING DAY, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE INTERIOR BELT SLIPPED AND THREE OF THE FOUR TIRES WERE FAULTY. THE TIRES WERE NOT REPAIRED OR REPLACED. THE CONTACT PLANNED TO REPLACE THE TIRES THIS WEEK. TIRES WERE ROTATED BUT VIBRATION CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 94,500. THE VIN WAS UNKNOWN. *BF *JB *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO STICKY, MELTING DASHBOARD. *LD THE CONSUMER STATED THE DASHBOARD HAS DEVELOPED A GLARE CREATING VISIBILITY ISSUES. THE CONSUMER WAS NOT NOTIFIED OF THE WARRANTY EXTENSION OR RECALL FOR THE DASHBOARD THAT EXPIRED IN MAY OF 2017. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ASSISTANCE. *JS

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHEN THE VEHICLE WAS COLD STARTED, THE ENGINE MADE A LOUD RATTLING NOISE. ALSO, WHILE THE VEHICLE WAS PARKED, THE OIL LEVEL LOWERED. THE CONTACT STATED THAT THE CAM SHAFT GEAR ASSEMBLY WAS DEFECTIVE AND UNABLE TO HOLD OIL TO REDUCE EMISSION CONTROL OF THE ENGINE WHEN THE VEHICLE WAS STARTED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO BREDEMANN LEXUS (2000 N WAUKEGAN RD, GLENVIEW, IL 60025, (847) 510-5535) FOR DIAGNOSTIC TESTING LATER THIS WEEK. THE MANUFACTURER STATED THAT EVEN THOUGH THE ENGINE WAS THE SAME AS IN OTHER VEHICLES THAT WERE RECALLED, THERE WERE NO RECALLS ON THE CONTACT'S VEHICLE. THE FAILURE MILEAGE WAS 91,000.

WHILE DRIVING, FRONT DOORS UNLOCK THEMSELVES. ITS BEEN HAPPENING OFTEN OVER 3 YEARS.THE DEALER WAS UNABLE TO REPAIR. WHILE PARKED, ALARM SOUNDS ITSELF. TODAY IT HAPPENED TWO TIMES. THIS IS NEW.

DASHBOARD MELTED. WHILE DRIVING, CANNOT SEE THROUGH THE WINDSHIELD AS A RESULT OF THIS UNSAFE CONDITION.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHEN THE CONTACT TOOK THE VEHICLE TO BE SERVICED AT AN INDEPENDENT MECHANIC, THEY DIAGNOSED THE VEHICLE AND STATED THAT THE ENGINE HAD A FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.

THE ISSUE THAT I AM HAVING WITH MY 2007 LEXUS ES 350 IS WHILE IM IN MOTION ON A HIGHWAY OR STREET BOTH OF MY HEADLIGHTS WILL SHUT OFF LEAVING THE STREET COMPLETELY DARK PUTTING ME AND MY FAMILY AT RISK FOR AN ACCIDENT. I HAVE TO MANUALLY TURN THE HEADLIGHT SWITCH OFF THEN ON AGAIN AND THATS WHEN THEY WILL COME BACK ON, HOWEVER THIS CAN HAPPENS SEVERAL TIMES WHILE IN MOTION DURING ONE EXTEND DRIVING PERIOD. SOMETIMES THE LEFT HEADLIGHT WILL TURN OFF AND THE RIGHT STAYS ON AND VICE VERSA FOR THE RIGHT OR BOTH. I CONTACTED THE DEALERSHIP AND THEY SAID I NEEDED THE HEADLAMP REPLACED BUT ONCE I DID SOME RESEARCH ON THIS ISSUE WITH THE MAKE AND MODEL OF MY VEHICLE I REALIZED THERE ARE NUMEROUS OF INDIVIDUALS HAVING THE SAME DANGEROUS ISSUE WITH HAVING THE HEADLAMPS REPLACE THE ISSUE STILL REMAINS THE HEADLAMPS SHUT OFF COMPLETELY INHIBITING THE VIEW OF THE HIGHWAY AT NIGHT.

DURING THE MONTH OF JUNE, 2018 MY DASHBOARD TOP MELTED AND RELEASED AN OBNOXIOUS SMELL. NOW WHEN DRIVING FACING THE SUN THERE IS A GLARE ON THE WINDSHIELD THAT PROHIBITS A CLEAR VIEW WHILE DRIVING CREATING VARIOUS SAFETY PROBLEMS. TO OVERCOME THIS HAZARD THE DRIVER HAS TO PUT ON SUN GLASSES AND IF DRIVING AFTER SUNSET THE GLARE FROM STREET LIGHTS, TRAFFIC SIGNALS, ETC., CREATES MANY PROBLEMS BY DISTORTING THE VIEW THRU THE WINDSHIELD. AND NOW,THE DEFECTIVE DASHBOARD CANNOT BE REPAIRED OTHER THAN REPLACING IT WITH A NEW ONE.

DASHBOARD IS MELTING. I WAS TOLD I SHOULD HAVE GOTTEN A RECALL LETTER. I DID NOT RECEIVE A LETTER PERTAINING TO THE REPLACEMENT OF THE DASH. IT IS BETWEEN 96 TO 100% FOR MONTHS HERE AND THE DASH GETS SO HOT EVEN TO TOUCH IT. . I PUT A SUNSCREEN OVER WINDSHIELD AND PUNCTURES IT. I AM NOT ASKING FOR A REPLACEMENT BUT JUST REPAIRING IT.. I LOVE MY CAR AND INTEND TO GET NEW ONE NEXT YEAR BUT I PLAN ON KEEPING IT FOR ANOTHER YEAR. I WENT TO STERLING MCCALL LEXUS AND WAS TOLD MINE OFFER EXPIRED MAY, 2017. HAD I RECEIVED A LETTER I WOULD REPLACE IT THEN. PLEASE HELP ME WITH THIS MATTER. I WOULD BE FOREVER GRATEFUL.

TL* THE CONTACT OWNED A 2007 LEXUS ES350. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED A NECK INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN TOWING GARAGE AND DEEMED DESTROYED. THE CONTACT CALLED HOFFMAN LEXUS AT 860-525-3987; HOWEVER, THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

Crash 1 injured

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING 70 MPH, THE VEHICLE JERKED AND DECELERATED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE FAILURE CODES WERE FOUND FOR THE TRANSMISSION COMPUTERIZED SYSTEM AND TRANSMISSION DRIVE TRAIN. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 220,000.

WHILE DRIVING AT A SLOW SPEED, MY FRONT PASSENGER WINDOW FELL OUT OF THE CAR WHEN I WENT TO RAISE IT. THE WINDOW DIDN'T BREAK, AND I MADE IT HOME AND REINSTALLED IT AND HELD IT IN WITH TAPE. THIS HAPPENED LAST WINTER. I HAVE DONE A LOT OF RESEARCH ON THIS, ESPECIALLY IN THE LEXUS FORUMS, AND THIS HAS BEEN HAPPENING TO OTHER OWNERS AS WELL. IN MY CASE, THE WINDOW CLIPS DID NOT BREAK, BUT RATHER THERE WAS INSUFFICIENT ADHESIVE APPLIED TO THE CLIPS, OR THE ADHESIVE SIMPLY FAILED. IN MY OPINION, THIS IS A SAFETY ISSUE FOR WHICH LEXUS SHOULD TAKE RESPONSIBILITY. OTHER, LATER YEARS WERE ALSO AFFECTED, AND THE CAUSE IS USUALLY 1 OR BOTH BROKEN CLIPS. OTHER OWNERS HAVE REPORTED AS MANY AS 3 WINDOWS BEING REPLACED THE LEXUS, AT GREAT COST SINCE THE ENTIRE WINDOW MUST BE REPLACED. IN MY CASE I FOUND AN AUTO GLASS SERVICE THAT WILL DO IT FOR $250, COMPARED TO THE DEALER COST OF $700. BUT THE ISSUE IS SAFETY! IF THIS HAPPENED AT HIGHWAY SPEED AND EITHER THE DRIVER'S WINDOW FELL OUT OR ANY OTHER WINDOW FELL OUT, IT MIGHT CAUSE LOSS OF CONTROL OR POSSIBLE INJURIES TO OTHERS OR A PASSENGER. ATTACHED IS A TSB RELEASED BY LEXUS.

DASHBOARD IS VERY STICKY AND SHINY. A VOLUNTARY WARRANTY SERVICE RECALL WAS ISSUED. THE CONDITION PRODUCES A GLARE ON THE WINDSHIELD WHICH IS VERY DANGEROUS. WARRANTY EXTENSION REIMBURSEMENT OFFER EXPIRED IN MAY 2017. MY CAR HAS BEEN GARAGED FOR 2 1/2 YEARS. RECEIVED SERVICE NOTE AND JUST SET IT ASIDE AS CAR WAS GARAGED. RECENTLY RELICENSED VEHICLE AND IMMEDIATELY ON FIRST BRIGHT DAY WAS REMINDED OF THE ISSUE. LEXUS SAYS OFFER EXPIRED, PERIOD. I CAN CERTAINLY PAY FOR THE REPLACEMENT ($1500). I CONTEND THIS IS AN ONGOING SAFETY ISSUE AND SHOULD HAVE BEEN A RECALL. I CONTEND LEXUS/TOYOTA AVOIDED A SAFETY RECALL BY PREEMPTIVELY ISSUING A SERVICE/WARRANTY NOTICE. HOW MANY ES350'S ARE OUT THERE WITH DANGEROUS GLARE ON THE WINDSHIELD? THIS IS NOT A COSMETIC ISSUE. IT'S A SAFETY ISSUE. NUMBER POL14-03 REPLACEMENT BULLETIN NUMBER: 12-17 NHTSA ITEM NUMBER 10091863 DATE 2015-12-17 COMPONENT STRUCTURE DATE ADDED 2017-02-15 SUMMARY WPB: BACKGROUND: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/ OR STICKY/ MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. IN MID-DECEMBER, 2014 LEXUS ANNOUNCED THE REIMBURSEMENT PHASE OF THIS WARRANTY ENHANCEMENT

TAKATA RECALL, THIS IS A HIGH RISK TO THE POTENTIALLY INJURY OF MYSELF AND MY PASSENGERS. TIME FRAME TO RESOLVE THIS HAS BEEN UNACCEPTABLE. AIRBAG LIGHT IS CURRENLTY ON

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HENDRICK TOYOTA NORTH CHARLESTON, 7151 RIVERS AVENUE, NORTH CHARLESTON, SC 29406) WHERE IT WAS DIAGNOSED THAT THE ECU FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE PART DID NOT CALIBRATE WITH THE COMPUTER SOFTWARE. THE LOCAL DEALER INFORMED THE CONTACT THAT THE PARTS WERE NO LONGER AVAILABLE DUE TO THE AGE OF THE VEHICLE. THE CONTACT WAS INSTRUCTED NOT TO DRIVE THE VEHICLE DUE TO THE AIR BAGS NOT DEPLOYING IN THE EVENT OF A CRASH. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 41,379.

MELTING DASHBOARD. SUN REFLEXTING OFF MAKING VISIBILTY 0 VERY DANGEROUS TO SEE ROAD. I HAVE NOTIFIED LEXUS THEY TOLD THE REPAIR DATE EXPIRED5/31/ 17, I RECIEVED NOTIFICATION NO NOTIFICATION OF THIS REPAIR NOTICE. I DONT KNOW WHEN IT WAS MAILED OUT BUT IT SEEMS OWNERS MUST ONLY GOTTEN A 6 MOTHS NOTICE. I HAVE TALKED TO OTHER OWNERS WHO THEY CARRIED THERE CARS IN FOR REPAIRS AND THE WARRANTY EXPIRED BEFORE THEY COULD GET THE REPAIRS.

MY VEHICLE, 2005 LEXUS ES350 IS EQUIPPED WITH FRONT PASSENGER AIRBAG INFLATORS PRODUCED BY TAKATA. AS OF TODAY NOVEMBER 22, 2017, MY VEHICLE IS STILL NOT BEING RECALL BY THE MANUFACTURING TO HAVE REPLACE THE DEFECT AIRBAG. ALSO, MY DRIVER SIDE BACKSEAT SEATBELT IS NOT HOLD ON WHEN LATCHED IN. I BELIEVE IT IS A SAFETY THAT NEED TO BE FIX. I AM STILL USING THE VEHICLE FOR DRIVING.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BUTLER LEXUS, 3960 RIVERSIDE DR, MACON, GA 31210) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - AIRBAGS HAVEN'T BEEN REPLACED AS OF 11/17/2017

TL* THE CONTACT OWNS A 2007 LEXUS E350. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO MENTIONED NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). ATLANTA TOYOTA (2345 PLEASANT HILL RD, DULUTH, GA 30096 (770) 872-0087) WAS CALLED ON SEVERAL OCCASIONS AND THE CONTACT LEFT VOICE MESSAGES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER BALISE LEXUS (1385 RIVERDALE ST, WEST SPRINGFIELD, MA 01089) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER ALSO STATED THAT THE CONTACT WAS NOT ON THE LIST TO RECEIVE THE PARTS. THE DEALER ASKED THE CONTACT TO CALL NHTSA. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL NOT DONE.

TAKATA RECALL - CAR HAS BEEN IDENTIFIED AS UNSAFE OVER 10 MONTHS AGO. PASSENGERS NOT PERMITTED IN FRONT SEAT. NO ADDITIONAL NOTIFICATION OF INTENT TO FIX. DELAY IN REPAIR IS BASICALLY WAITING FOR CAR TO BE RETIRED.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE PARTS COULD ONLY BE ORDERED TWO AT A TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 11/12/17/*BF

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO MELT AND CAUSED A GLARE THAT DISTRACTED THE CONTACT WHILE DRIVING. THE CONTACT CALLED THE MUNGENAST LEXUS DEALER (13700 MANCHESTER RD, MANCHESTER, MO 63011; 314-822-7681) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 58,700.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF NORTHBOROUGH (14 BELMONT ST, NORTHBOROUGH, MA 01532, PHONE NUMBER: (508) 870-3222) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN CONSUMER STATED THE NEW/REPLACEMENT PART IS NOW AVAILABLE (11-7-17). RECALL REPAIR WAS COMPLETED AT DEALERSHIP ON 11-08-2017. UPDATED 7/23/18*JB *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (LEXUS OF ROUTE 10, 130 NJ-10, WHIPPANY, NJ, 07981) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR, BUT SHOULD BE AVAILABLE THE NEXT MONTH. THE CONTACT WAS TOLD THE SAME INFORMATION A FEW TIMES PREVIOUSLY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS OF LOUISVILLE DEALER (2400 BLANKENBAKER PKWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. WHEN THE VEHICLE WAS STARTED, THE LOW TIRE PRESSURE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WILKIE LEXUS IN ARDMORE, PA, 610-365-1271) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED BECAUSE THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE (2400 BLANKENBAKER PKWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE TO BECOME AVAILABLE IN DECEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIEVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (LEXUS OF SHREVEPORT BOSSIER CITY, 2901 BENTON RD, BOSSIER CITY, LA, 71111) STATED THAT THEY WERE NOT WORKING ON HER ZONE AT THE TIME, WHICH WAS SIX MONTHS AGO. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL- KUNI LEXUS AT COLORADO SPRINGS, CO ADVISED ME SEVERAL MONTHS AGO THAT MY ES350 WAS SCHEDULED TO BE REPAIRED IN SEPTEMBER 2017. THEY ARE NOW TELLING ME THAT IT WON'T BE REPAIRED UNTIL DECEMBER 2017. THEY NOTIFIED ME THAT I SHOULD NOT OPERATE THE VEHICLE WITH A PASSENGER IN THE FRONT SEAT THUS CREATING A HARDSHIP FOR MY FAMILY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MEADE LEXUS (28300 NW HWY, SOUTHFEILD, MI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/2017*LJ UPDATED 11/2/2017*JS

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, A GLARE CAME FROM THE DASHBOARD THAT OBSTRUCTED THE CONTACT'S VISION. THE REFLECTION OF THE SUN ONTO THE DASHBOARD CREATED A GLARE. THE SUNLIGHT WAS REFLECTED FROM THE DASHBOARD ONTO THE WINDSHIELD, WHICH PREVENTED THE CONTACT FROM SEEING CLEARLY. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 71,000.

CAN NOT GET INTO WEB SITE TO COMPLETE FORMS FOR RECALL REFUND.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS OF MADISON DEALER LOCATED IN MIDDLETON, WISCONSIN WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3400000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LEXUS OF SILVER SPRING (LOCATED AT 2505 PROSPERITY TER, SILVER SPRING MD, 20904) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT DID NOT OFFER ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL ITS BEEN OVER 2 YEARS SINCE ORIGINALLY RECEIVING CORRESPONDENCE FROM LEXUS ABOUT THE RECALLED AIR BAGS. I'VE CALLED CORPORATE AND LOCAL DEALERS AT LEAST ONCE PER QUARTER TO CHECK STATUS AND MORE IMPORTANTLY IF THE PRODUCTS HAD BEEN DELIVERED TO A REMEDY. I JUST RECEIVED ANOTHER NOTICE FROM LEXUS STATING THE RECALL NOW HAD A REMEDY, BUT WHEN YOU CALL LOCAL DEALERS, THEY DON'T HAVE THE PARTS, HAVE NO CLUE WHEN MORE PARTS WILL ARRIVE, AND HAVE TO BE PLACE ON A WAIT LIST WITH NO IDEA OF DURATION. I HAVE YOUNG CHILDREN WHO ENJOY RIDING IN THE FRONT SEAT, BUT CAN'T BECAUSE ALL THE BACK AND FORTH ABOUT BLAME AND LACK OF A REMEDY. A RECALL OF ANY KIND SHOULD NOT TAKE THIS LONG TO FIND A REMEDY AND FIX AFFECTED VECHICLES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2017. THE DEALER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO DESIGNATED TIMEFRAME FOR WHEN THE VEHICLE WOULD BE REMEDIED. THE MANUFACTURER TRIED TO OFFER THE CONTACT A TRADE IN, AND MENTIONED THAT THEY WOULD OFFER SOME MONEY TOWARDS A RENTAL VEHICLE PER MONTH; HOWEVER, NO FURTHER INFORMATION WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL NHTSA RECALL NO. 16V-340 & 17V-006 AIR BAGS-PASSENGER SIDE FRONTAL