2022 LAND ROVER RANGE ROVER EVOQUE

The contact owns a 2022 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V454000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

My vehicle is subject to an active AIRBAG SAFETY RECALL. The recall has been open for 112 days. The authorized Land Rover dealer has confirmed that the manufacturer does not have repair parts available and no repair completion date has been provided. Although the vehicle is technically drivable, it is unsafe due to the airbag defect. The airbag system may fail to deploy properly in a crash, increasing the risk of serious injury or death. The manufacturer has failed to remedy this safety defect within a reasonable time. I am concerned for my safety and the safety of others.

I received notice of safety recall N945 for the 2021–2025 Range Rover Evoque concerning a defect in the passenger airbag that could tear during deployment due to improper folding during assembly. This condition poses a serious safety risk because a torn airbag could fail to protect the occupant or release hot gases that could cause burns. Since the recall was issued several months ago, I have repeatedly contacted my authorized Land Rover dealership to schedule the repair. The dealership stated that they are unable to perform the recall because their internal system was “hacked” and they cannot access recall information or confirm when parts will be available. The manufacturer’s website still lists the recall as “incomplete – remedy not yet available.” It has now been over three months since I was notified of the recall, yet no remedy or scheduling information has been provided. This delay prevents me from having a critical safety repair completed and leaves my vehicle in an unsafe condition for any front passenger. I am filing this complaint because the manufacturer and dealership have not provided a remedy within a reasonable time frame, and I believe this represents a failure to complete a federally mandated safety recall in a timely manner

I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.

I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.

I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.