2016 LAND ROVER RANGE ROVER EVOQUE Recalls, Complaints & Safety

I am reporting a steering failure on my 2016 Land Rover Range Rover Evoque vin# [XXX] . The electric power steering assists motor separated from the steering rack due to the retention bolts that were severely corroded and snapped. The failure occurred without any warning, lights, messages, or prior symptoms. The vehicle became undriveable and posed a serious safety risk due to the loss of steering. A LandRover dealer in Bedford, NH has confirmed that the retention bolts corroded and fractured, causing the steering gear motor to detach from the rack. The repair requires replacement of the entire steering gear assembly. I have written repair estimate confirming this diagnosis. There is an existing recall (N632) addressing steering rack bolt corrosion on similar vehicles, but my vin was excluded. However the failure mechanism in my vehicle to the condition described in that recall: bolt corrosion to steering separation. This vehicle was operated in Maine, a high road salt environment. The failure occurred without driver negligence and appears to be a materials/design issue rather than a maintenance - related. Given the catastrophic safety risk of sudden steering failure, I request that this issue be reviewed for expanded recall consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the vehicle had a cracked turbo manifold, and the turbo manifold and the entirety of the setup of the turbo needed to be replaced. I find that odd that the check engine light came on with 50 miles of purchasing the new vehicle on the second day. It appears to me that the check engine light was cleared from the vehicle, and the vehicle was sold only for the light to return more quickly than they anticipated.I received the vehicle back no check engine light no exhaust fumes. It appeared had been repaired. I went through a 500 mile break-in of the new turbo. Within that 500 miles of the new turbo, I began to smell a gasoline, also coming from the vents and the engine bay once again entering the cabin. I documented all of this information and I contacted the dealership. Hooshies Auto Sales in Denver Colorado. And I also contacted the shop that completed the repair repairs. The dealership has not responded to multiple emails, indicating there’s an immediate risk to myself and my daughters in the vehicle from carbon monoxide from the exhaust fumes entering the cabin, not only that fuel fumes are still entering the cabin. The check engine light is back on P0299 turbo underboost. I have parked the vehicle as it is no longer drivable. I am in need of a vehicle for work and for personal needs. The dealership has escalated this to the owners, which I have tried to contact multiple times via phone and email and they will not respond nor will they call me back.

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that there was water intrusion in the vehicle on rainy days and while washing the vehicle. The contact stated that water was entering the vehicle through both the middle and the passenger's sides of the windshield. The vehicle was taken to a dealer, where the contact was informed that the vehicle was not covered under a recall or warranty. The manufacturer was also notified of the failure, and the contact was referred to the NHTSA Hotline to file a complaint. Upon investigation, the contact discovered Service Action Number: N221(Windshield Water Leaks), which the contact related to the failure. The vehicle was not repaired. The failure mileage was unknown.

My gear shifts gets stucks which leaves me stranded. I could be trying to shift gears and it won’t move. I looked it up and several cars of this same make and model is having is problem. I have been stranded in the middle of the street with my kids in the car because my gear shift gets stucks.

I was driving down the road and my power steering stopped working. I could have caused a crash because I could not turn the steering wheel, but I was able to pull over on the highway. There is a recall out for this problem but for some reason my dealership and Land Rover in Scarborough Maine have said my VIN# is not part of the recall #N642 and repair will cost me $4,600.00. My mechanic has looked at my vehicle and the 3 bolts that hold the power steering pump in are all corroded and broke off. I have the parts and anyone can come take a look. There were no warning lights or messages.

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that while driving 45-55 MPH, the vehicle lost power steering functionality. There was an abnormal grinding sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the power steering motor mount had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.

Check engine light is on, dealership confirmed it is turbo related issue. Has had acceleration issues.

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while the vehicle was stationary in the driveway, there was a loud rattling sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing change was stretched. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Horn is not working

The windshield started leaking, with potential damage to the interior and electrical system. (No such damage has occurred yet as I immediately sent it to Land Rover Princeton NJ) and was diagnosed by them and confirmed that the leak was due to the windshield. However, in April 2019, the windshield of the vehicle was replaced and repaired due to a leak, as well as a recall noted here: [XXX] I’ve contacted the Land Rover corporate office in Mahwah, NJ to file a claim since it appears the recall repair was inadequate, given that the same problem is recurring. They have submitted and denied the claim, stating that since the recall was already performed by the previous owner, they are not liable to pay for the repairs. From my research with auto-glass companies, their expertise states that a windshield normally should last the lifetime of a vehicle and that any leaks indicates improper installation (such as incorrect sealing or inadequate bonding) or faulty materials. The recall was issued due to a known defect, and it is reasonable to expect that the repair addresses this issue comprehensively. Since the windshield is leaking again, it suggests that the initial repair may have been insufficient. I believe it is the manufacturer’s responsibility to ensure that such defects are properly resolved. When mentioning this to them, they stated “there’s no way you can prove it’s faulty and good luck getting a lawyer to prove that as well.” I have yet to receive an official invoice from the Princeton Land Rover service dept but was quoted $2071.00 plus tax. I am awaiting a formal letter/email from headquarters LANDROVER that states my claim was officially denied and the specific reasons it was denied (as they only told me over the phone) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Land Rover Range Rover. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was taken to an independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was taken to another independent mechanic where it was diagnosed with a fractured brake line. The contact was informed that the brake line needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

I am adding to the list of those that have reported serious safety hazards surrounding a KNOWN MANUFACTURING DEFEAT detailed in LAND ROVER TSB #N221NAS2/NHTSA TSB # [XXX] issued on [XXX]. This particular Range Rover Evoque was domiciled in California by the previous owner until I purchased the vehicle in November 2021 from CarMax. Never experienced an issue is the very dry climate of Sacramento. But since I moved to Ketchikan AK, with all the rainfall it receives, it is not uncommon to be driving and being dripped on from the water egress. In addition to that, there are multiple electrical issues that can be directly attributed to this issue. Fortunately, for now, they do not give rise to not being able to drive the car, but one wonders just what it will take for the NHTSB to do a full blown safety recall on this ticking timebomb. Because of my location, there are no dealerships in the State of Alaska which means if it were to be serviced by a dealer, I will need to ferry the car back and forth to the State of Washington...which would add an additional $3,000+ on top of the quoted $2,000 plus for a typical windshield parts and labor replacement. I feel taken as NO PARTY wants to take responsibility for this obvious safety issue caused by a known manufacturer product defect. They took lawn darts off the market after one death. What will it take to correct this accident waiting to happen? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My gearbox got stuck and didn’t let me change gears. No warnings showed up until an hour later.

There is an auto start/stop that does nothing. The auto/man heating/cooling does not work properly. Middle seat belt broken. When attempting to contact dealer we were ignored. [XXXXXX] showed me on the report where [XXX] said the restraints worked but it was not truthful. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown

The fuel outlet flange mounted on the fuel tank cracked, which caused a fuel leak that could have resulted in a fire. This has been confirmed by the dealership currently servicing the vehicle. There were no hazard lights that came on to indicate an issue. Only the extreme smell of raw fuel. There has been another recall for this same issue on other models. Please expand to my model too as this is extremely concerning and dangerous. Recall date 2021-08-12 Recall no. 21V635000 Thank you.

Whenever it rains, the windshield leaks on the passenger side of my vehicle. I had it inspected at the local Land Rover dealership and was told, "it's a thing", and was informed it would cost me $2,000 to repair it. This issue has not yet caused any safety concerns, but the dashboard instruments are beginning to fail, which could be an indicator of water damage.

Water leaking through the windshield

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while reversing the vehicle, water inadvertently poured all over the contact. The contact notice that water was leaking from behind the rearview mirror. The dealer was contacted and informed about the incident. The dealer stated that the vehicle was already repaired under an unknown recall and that the repair had to be paid for out-of-pocket. The manufacture was contacted but offered no assistance. The contact was referred back to the dealer for assistance. The failure mileage was 61,000.

2016 Land rover Evoque. 23090 miles on it. I was driving local road around 30mpg. I heard something loud pop noise and brake system failed. Break pedal feels like sponge and sink to the floor, not enough breaking power to stop the vehicle in front of stop sign. I used engine break to reduce speed and use approximately 5-10% remain break power to stop finally. After I stopped car. I noticed break fluid is completely leaked out. Technician verified that right front caliper hose is broken. My vehicle is only 24000 miles and mostly city commute driving, no off-roading. It it’s manufacture defect break hose, I think it’s serious safety issue. Luckily, no accident with other vehicles in my case. Please investigate this break hose issue and prevent accident if it’s manufacture defective break hose problem. Thank you [XXX] If you need pictures of the defective break hose or other question please feel free to send an email to [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

1. Water leaking inside the car from top of front windshield. Yes, it is available for inspection. 2. Reduced visibility and distracted driving risk as amid rain/ snow water leak leading to water droplets on eyes/ prescription eyeglasses while driving the vehicle. 3. and 4. Yes problem has been reproduced, confirmed & inspected by both Land Rover dealership & Progressive insurance site visitor/ claims specialist. 5. No, there were no warning lamps/ messages prior to failure. I personally first noticed during and after winter storm in CT on Fri 2/25/22 upon water leak and interior damage next day including flickering interior car lights and loud static sounds from speakers. I purchased the car in July 2019 from CarMax in Virginia. At this time, car is still under MaxCare warranty (including mechanical issues) and has Comprehensive coverage (including weather-related damage) via Progressive Insurance. As a healthcare provider/ physician, I’m in CT at Yale University Hospital at this time for clinical patient care hence experienced the Winter storm on Feb 25 following which I arranged a diagnostic at Land Rover North Haven service center. CarMax refused warranty care citing “weather-related” and just yesterday Progressive site visitor declined claim citing they found RUST under carseat and internal wiring as the N221 RECALL from 12/2018 was never appropriately fixed leading to accumulated rust damage w/in the car equipment where FIRST TIME I WAS INFORMED OF SUCH RECALL & REPAIR NEVER disclosed by CarMax upon 2019 purchase or my regular maintenance via Land Rover service depts! Progressive rep forwarded the Recall documents & urged I speak with Land Rover directly. North Haven service dept refused to help and provided LR USA customer relations ph # where representative declining accountability citing per report they received in January 2019 by LR of Hunt Valley recall fixed and that cust rel. supervisor will call me back (no call in 36 hr yet). Please help!

The front windshield has a leak on the passenger side that leaks water into the car. This has not caused any damage at this current time. I believe this is linked to SERVICE ACTION N221: WINDSHIELD WATER LEAKS

Water ingress manufacturing defect caused major electrical failures, including all central console components & mold/mildew growth due to inconspicuous 1st leak. Official Land Rover dealership replaced windshield in 2019 under warranty based on TSB N221. Another leak occurred in 2020 during pandemic, but no repairs completed. The last water leak in 5/2021 resulted in water visibly dripping onto interior surfaces by windshield. Water shorted more components -- unable to start car without emergency maneuver in manual, couldn't lock or unlock, use windshield wipers, all due to electrical system failure from water damage stemming from manufacturing defect. Extremely concerned the next leak could damage airbag functionality, steering, headlights, or any number of components reliant on electrical connectivity. Car has been at dealership service center since 6/23/21. LR stating it's "wear and tear"...refusing to cover repair under CPO warranty (ending in 5/30/22) or acknowledge poor workmanship leading to defect, though they state a new windshield is necessary. This is a very common problem with specific Land Rover vehicles...evidenced by countless experiences from owners in forums and complaint boards. I'm too scared to drive the car, as another water ingress issue could again lead to numerous hazards as a result of sudden electrical failures or visibility loss.

During a rain, the windshield started leaking on the passenger side. The water obscured visibility on the entire passenger side, and it was like a waterfall in the car. This was a dangerous situation; the visibility is already poor in the rain without additional help from the leaking windshield. There was a recall on the windshield (N221NAS2), this was already performed, yet it's leaking 2 years later. Unfortunately, the manufacture refuses to honor that the recall failed, and I have to pay $2000 out of pocket for the repair. When I checked online, I realized this is a prevalent problem with a lot of owners. Obscured visibility during rain is a serious issue and can use fatal accidents (I read many stores of owners who had near-miss accidents due to this); that is why I decided to report this problem.

I HAVE NOT BEEN ABLE TO FILL THE GAS TANK COMPLETELY, AND THE PUMP SHUTS OFF MULTIPLE TIMES DURING THE REFUEL PROCESS EVERY TIME I PUMP GAS. I HAVE TRIED DIFFERENT ANGLES, DIFFERENT GAS STATIONS, TRIED TO REFUEL SLOWLY BUT IT STOPS MULTIPLE TIMES.

SUDDENLY NOTICED WATER ON THE CONSOLE SND DRIVER SIDE MATS. THEN FELT INTERIOR HEADER LINING SOAKED, SUN VISORS, SIDE PILARS AND DASHBOARD WET. ALSO ROOF SHADE VERY WET. CALLED RR DEALER. TILD ME TO BRING IT IN. NEVER TOLD ME IT WAS NOT UNDER WARRANTY. CHARGED ME 408.00 FOR A RIDICULOUS DIAGNOSTIC CHECK, TOLD ME MY BRAKES AND TIRES NEEDED REPLACEMENT WHICH I KNEW I TOLD THEM BEFORE HAND. THE FINAL SENTENCE IN THE VIDEO SAYS THERE IS A LEAK COMING FROMVTHE WINDSHIELD SOMEWHERE BUT CANNOT REPAIR IT. NOW, ITS RAINING IN NYC SND MY CAR IS SOAKED. THIS IS ANOTHER COMPLAINT I READ ON HERE, SAME YEAR, MODEL AND MILEAGE, SAME LEAK PLUS MY WIPERS ON THE DRIVERS SIDE NEVER CLEAN THE WINDSHIELD PROPERLY. ALWAYS MY OWN MECHANIC SAID HE WILL LOOK AT IT AND ADVISE ME. THATS WHAT LAND ROBER OF PARAMUS, NJ SHOULD HAVE TOLD ME FOR NO CHARGE!!! NOW I HAVE A WATER DAMAGED CAR WHICH I BELIEVE IS A MANUFACTURER FLAW!!!! I NEED HELP. PLEASE ADVICE!! DR [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE CAR HONKS SPORADICALLY WHILE PARKED OUTSIDE IN THE RAIN.

THE FRONT WINDSHIELD DRIPS WATER FROM THE TOP PASSENGER SIDE. THE WINDSHIELD HAS HAD NO CRACK OR DING OR OTHER DAMAGE

MY DRIVER SEAT HAS BEEN STUCK AND DOESN'T MOVE BACK AND FORTH FORM IT'S POSITION AND IT'S NOT SAFE TO DRIVE , ALSO THE LANE ASSISTANT DOES NOT WORK. ALSO MY CAR IS STUCK IN PARK AND DOESN'T MOVE FROM P

FRONT WINDSHIELD STARTING LEAKING WHERE THE TOP OF THE GLASS AND THE INTERIOR HEADLINER MEETS. CAR HAS 42000 MILES.

WATER DRIPS IN FROM WINDSHIELD. THIS CAUSES A DISTRACTION WHILE DRIVING. I'M ASSUMING THE SEAL IS BAD.

DURING A TORRENTIAL DOWNPOUR MY CAR BEGAN LEAKING WHILE PARKED ON THE STREET. THE LEAKING SUBSIDED ONCE THE RAIN STOPPED. THE HEADLINER AND MY HEATED SEATS BOTH GOT WET DUE TO THIS ISSUE. WHEN I CONTACTED THE DEALER IN REGARD TO THIS ISSUE I WAS INFORMED THAT THIS WAS A KNOWN ISSUE AND I WOULD NEED TO FILE A CLAIM THROUGH MY INSURANCE OR PAY OUT OF POCKET. TO MY KNOWLEDGE THE WINDSHIELD HAS NEVER BEEN REPLACED AND THIS IS THE FIRST TIME I HAVE EXPERIENCED THIS ISSUE AS I PREVIOUSLY KEPT MY CAR IN A GARAGE.

FRONT BUMPER IS CRACKING AND SLOWLY BREAKING OFF AT THE FENDER. LOOKED UP THE PROBLEM ONLINE AND IT IS VERY COMMON AND IS A DESIGN FLAW. I BELIEVE IT IS DUE TO THE HEAT THE LIGHT GIVES OFF. THIS STARTED 2 WEEKS AGO AND THE CRACK IS GETTING BIGGER. NEVER BEEN IN A ACCIDENT DIDN'T HIT ANYTHING. I TALKED TO ANOTHER EVOQUE OWNER AND HE TOLD ME IF THE CRACK REACHES THE BOTTOM OF THE FENDER IT WILL FALL OFF AND COULD POSSIBLY HIT SOMEONE WHILE DRIVING.

WHEN IT RAINS THE RAIN COMES THROUGH THE TOP OF THE WINDSHIELD AND POURS DOWN ON THE STEERING WHEEL.

GOOD MORNING NHTSA, I AM WRITING TO YOU IN THE REQUEST OF THE ASSISTANCE OF HELP TO ASK RANGE ROVER CORPORATION TO TAKE ACTION ON RECALLING FAULTY TRANSMISSION ON VEHICLES SUCH LIKE THE ONE THAT I JUST PURCHASED FEBRUARY 11, 2020, AT MERCEDES BENZ OF PLEASANTON, CA (RANGE ROVER EVOQUE 2016) THAT ALMOST CAUSE AN ACCIDENT IN THE FREEWAY WHERE I LOST CONTROL IN ACCELERATION OR DECELERATION. I AM VERY THANKFUL THAT I MANEUVER TO DRIVE TO THE EMERGENCY ROAD SAVING MY FAMILY THAT COULD HAVE CAUSED AN ACCIDENT AND ENDANGERED THE LIVES OF OTHER PEOPLE AND MY FAMILY. IT WAS MAY 30TH, 2020 WHEN THE CAR MALFUNCTION IN THE I-80 FREEWAY. MY CAR WAS TOWED FOR SERVICE AT JAGUAR RANGE ROVER IN SACRAMENTO FOR REPAIR. MY WARRANTY DECLINED THE CLAIM DUE TO BULLETIN ISSUED CLAIMING THAT THERE IS A RECALL. I AM THANKFUL THAT NO ACCIDENT HAPPENED TO ME AND MY FAMILY, BUT NOW I AM FACING A BILL OF $3792.54 FROM A FAULTY TRANSMISSION.. RANGE ROVER CORP TOLD ME THAT THIS CAR WAS ALSO BEEN REPAIRED AT ANOTHER RANGE ROVER IN LIVERMORE FOR THE TRANSMISSION ISSUE THAT WAS REPAIRED SO MANY TIMES, IF THERE WERE A RECALL THEN THOSE SHOULD HAVE BEEN FIXED. THE FRUSTRATION OF PAYING AN EXPENSIVE CAR PLUS PAYING THE REPAIR THAT WAS NOT MY FAULT IS UNFAIR AND STILL NOT AT 100% OF THE CAR'S RELIABILITY THAT IS STILL LINGERING IN MY HEAD. I AM REQUESTING YOUR KIND ASSISTANCE AND GUIDANCE TO MAKE RANGE ROVER CORPORATION REPLACE THE TRANSMISSION AND GEARBOX AT THEIR COST. THE FAULTY TRANSMISSION THAT BEEN REPEATEDLY OCCURRING IN THIS VEHICLE IS DANGEROUS! MY THOUGHTS ARE THIS CAR IS CONSIDERED A LEMON CAR. THE RANGE ROVER LIVERMORE SHOULD ALSO ACKNOWLEDGE THE FAILURE OF THEIR SERVICE THAT ALMOST CAUSE AN ACCIDENT SHOULD BE ALSO REPRIMANDED OF THEIR ACTION. THANK YOU FOR READING MY COMPLAINT AND HOPING TO HEAR FROM YOU. SINCERELY, [XXX] 3 ATTACHMENTS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

I HAVE OWNED THIS VEHICLE LESS THAN ONE YEAR, AND THE TIRES ON THIS VEHICLE ARE ALL CRACKING ON THE OUTSIDE WALLS OF THEM. I REALIZE THAT THESE TIRES MAY HAVE WEAR TO THEM; HOWEVER, THIS TO ME IS CONSIDERED A SAFETY ISSUE ESPECIALLY IF THEY'RE TO BE OF ANY TYPE OF QUALITY FROM THE MANUFACTURER. I AM CONCERNED REGARDING THE QUALITY OF TIRE, AND HOW THESE TIRES ARE NOW ALL CRACKING AROUND THE SIDEWALLS OF THEM. *TR