Complaint Statistics
40 total complaints
8 crashes
Top Reported Components
| Component | Complaints |
|---|
| UNKNOWN OR OTHER | 10 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 5 |
| POWER TRAIN | 4 |
| ELECTRICAL SYSTEM | 4 |
| FUEL/PROPULSION SYSTEM | 3 |
| SERVICE BRAKES | 3 |
| STEERING | 2 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 2 |
| EXTERIOR LIGHTING | 1 |
| ENGINE | 1 |
Incident date: Feb 16, 2026
We were driving and heard a loud bang and the sunroof exploded. No other cars were near. No item like a rock was found anywhere near by.
Incident date: Nov 22, 2025
2025 Jeep Grand Cherokee L Limited - Mileage 8,855 - Owned for 6 months!!! - 11/22/2025 System failure with the Forward Collision Warning (FCW) & Active Braking (AB). Available for inspection upon request until vehicle buyback is complete. - At the point of failure the brakes locked up while travel
... ing through a busy intersection bringing the vehicle to a complete stop and resulting in total engine power loss. The jeep was disabled for approximately 10-15 minutes before being able to start and move it clear of traffic. The abrupt braking could have caused a rear-end collision had someone been close behind us which also could have caused numerous vehicles to be involved. We turned off the FCW & AB system through the setting on the vehicle infotainment screen. - 11/26/2025 The dealership where we purchased the vehicle, confirmed numerous transmission codes and found metal shaving in the transmission fluid through a fluid test. Chrysler advised them to perform a "relearn" on the Electronic Control Unit (ECU) and required us to drive it 500 miles to complete the "drive relearn" putting our safety at risk should this not be effective. On 11/27/2025 after turning the FCW & AB system back on, within 2 miles of performing the "drive relearn" the check engine light came back on and noise from the transmission was prominent. The vehicle went into limp mode not allowing acceleration past 10-15mph. On 12/1/2025 The Jeep was taken back to the dealership where they scanned and found code P0729 for gear error in 6th gear. They found the transmission internally failing. For 68 days Chrysler requested numerous testing from the dealership until finally agreeing to the warranty for a new transmission. Work completed 1/29/2026. - The vehicle has only been inspected by the dealerships mechanic who also performed the transmission swap. - There was no warning lamps, messages or other symptoms of the problem prior to the failure.Read more
Incident date: Nov 22, 2025
2025 Jeep Grand Cherokee L Limited - Mileage 8,855 - Owned for 6 months!!! - 11/22/2025 System failure with the Forward Collision Warning (FCW) & Active Braking (AB). Available for inspection upon request until vehicle buyback is complete. - At the point of failure the brakes locked up while travel
... ing through a busy intersection bringing the vehicle to a complete stop and resulting in total engine power loss. The jeep was disabled for approximately 10-15 minutes before being able to start and move it clear of traffic. The abrupt braking could have caused a rear-end collision had someone been close behind us which also could have caused numerous vehicles to be involved. We turned off the FCW & AB system through the setting on the vehicle infotainment screen. - 11/26/2025 The dealership where we purchased the vehicle, confirmed numerous transmission codes and found metal shaving in the transmission fluid through a fluid test. Chrysler advised them to perform a "relearn" on the Electronic Control Unit (ECU) and required us to drive it 500 miles to complete the "drive relearn" putting our safety at risk should this not be effective. On 11/27/2025 after turning the FCW & AB system back on, within 2 miles of performing the "drive relearn" the check engine light came back on and noise from the transmission was prominent. The vehicle went into limp mode not allowing acceleration past 10-15mph. On 12/1/2025 The Jeep was taken back to the dealership where they scanned and found code P0729 for gear error in 6th gear. They found the transmission internally failing. For 68 days Chrysler requested numerous testing from the dealership until finally agreeing to the warranty for a new transmission. Work completed 1/29/2026. - The vehicle has only been inspected by the dealerships mechanic who also performed the transmission swap. - There was no warning lamps, messages or other symptoms of the problem prior to the failure.Read more
Incident date: Jan 28, 2026
I was leaving a light and turning left onto incoming traffic Columbia and John young parkway. Vehicle turned off with no option of turning back on . I rolled onto the right curb but was sticking my vehicle out. Me and my wife and teenage son. Feared for our life due to the car not turning on and inc
... oming traffic . This is a serious issue and hazard. The car asked me to put the car in park. After I did that the car would not turn on. Called SOS and Assist. We had Roadside coming 45 min later.There was a high pitched sound coming from the engine compartment . The car would not turn off at all. The Push Start Button would not turn the vehicle off or on. The Round buttons for D/N would not turn at all. The Tow truck driver use a red pull handle and put the transmission in neutral. It’s a release that was on the driver side pillar of the vehicle. After we arrived to Napleton Jeep the car immediately turned on. Our biggest safety concern is that this would’ve happened on a highway and my wife would not know how to react resulting in an accident or fatality. This is an issue that never in our 30 Years of experience we had with any of our vehicle brands. I wish the National Highway Safety Administration take measures to Jeep and investigate this matter. Thank you for your timeRead more
Incident date: Jan 28, 2026
I was leaving a light and turning left onto incoming traffic Columbia and John young parkway. Vehicle turned off with no option of turning back on . I rolled onto the right curb but was sticking my vehicle out. Me and my wife and teenage son. Feared for our life due to the car not turning on and inc
... oming traffic . This is a serious issue and hazard. The car asked me to put the car in park. After I did that the car would not turn on. Called SOS and Assist. We had Roadside coming 45 min later.There was a high pitched sound coming from the engine compartment . The car would not turn off at all. The Push Start Button would not turn the vehicle off or on. The Round buttons for D/N would not turn at all. The Tow truck driver use a red pull handle and put the transmission in neutral. It’s a release that was on the driver side pillar of the vehicle. After we arrived to Napleton Jeep the car immediately turned on. Our biggest safety concern is that this would’ve happened on a highway and my wife would not know how to react resulting in an accident or fatality. This is an issue that never in our 30 Years of experience we had with any of our vehicle brands. I wish the National Highway Safety Administration take measures to Jeep and investigate this matter. Thank you for your timeRead more
Incident date: Jan 28, 2026
I was leaving a light and turning left onto incoming traffic Columbia and John young parkway. Vehicle turned off with no option of turning back on . I rolled onto the right curb but was sticking my vehicle out. Me and my wife and teenage son. Feared for our life due to the car not turning on and inc
... oming traffic . This is a serious issue and hazard. The car asked me to put the car in park. After I did that the car would not turn on. Called SOS and Assist. We had Roadside coming 45 min later.There was a high pitched sound coming from the engine compartment . The car would not turn off at all. The Push Start Button would not turn the vehicle off or on. The Round buttons for D/N would not turn at all. The Tow truck driver use a red pull handle and put the transmission in neutral. It’s a release that was on the driver side pillar of the vehicle. After we arrived to Napleton Jeep the car immediately turned on. Our biggest safety concern is that this would’ve happened on a highway and my wife would not know how to react resulting in an accident or fatality. This is an issue that never in our 30 Years of experience we had with any of our vehicle brands. I wish the National Highway Safety Administration take measures to Jeep and investigate this matter. Thank you for your timeRead more
Incident date: Nov 24, 2025
I purchased my 2025 Jeep Grand Cherokee, new, approximately one month ago on [XXX] at Victory CDJR in Merrillville, IN 46410. Since purchase, the vehicle has been returned to the dealership three times for the same issue, and I am now scheduled for a fourth repair attempt. This fourth repair appoin
... tment was scheduled on the same day of the 3rd attempt hours after I picked it up because the problem wasn't resolved. The problem is that both key fobs randomly stop working, preventing reliable access to and operation of the vehicle. The failure is intermittent and unpredictable, which makes it especially concerning. Despite multiple service visits on November 26th, 2025, December 3rd, 2025, and December 31st, 2025, the issue has not been resolved and I now have to return the fourth time on January, 2nd, 2026. The dealership is never able to recreate the issue when they have the vehicle in their possession, but I have taken video of both key fobs not working and have tried to show them when I take the car in and they don't seem very interested in seeing the videos. There are no warnings to signal me of when the fobs will stop working because it is random. The first time this issue occurred was 2 days after I purchased the car on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Aug 22, 2025
The Forward Collision Warning (FCW) and Emergency Braking does not function, and we believe it has never function properly since we purchased the vehicle NEW on 8/22/25. The vehicle has been to the local Jeep dealer on numerous occasions to have the issue corrected, but to date, they are unable to d
... etermine a root cause or affect a repair. On the last repair visit, they conducted a road test with their employee driving and the service and myself in the car. They could not get the FCW to function either, despite a call to the Jeep remote assistance line and a reboot of the main control panel. The service manager indicated that he would reach out to their factory technical representative for assistance. They called me a few days later and asked my to bring the vehicle in again. It has now been at the dealer for an additional three days, with no apparent progress made. On a prior service visit, they indicated that they needed to open a " STAR record because they weren't seeing any error codes. I have no idea if either the STAR record or contact with the factory representative actually occurred. At this point, we don't feel safe driving the vehicle with our grandkids in it. In addition, these safety features, and the Jeep safety ratings, were a big factor in our decison to buy the Grand Cherokee. We can't help but feel that this is a known defect in the 2025 Jeep Grand Cherokee Summit Reserve, and that Stellantis/Jeep and their dealer are either unwilling or unable to correct the serious safety issue this has created.Read more
Incident date: Aug 22, 2025
The Forward Collision Warning (FCW) and Emergency Braking does not function, and we believe it has never function properly since we purchased the vehicle NEW on 8/22/25. The vehicle has been to the local Jeep dealer on numerous occasions to have the issue corrected, but to date, they are unable to d
... etermine a root cause or affect a repair. On the last repair visit, they conducted a road test with their employee driving and the service and myself in the car. They could not get the FCW to function either, despite a call to the Jeep remote assistance line and a reboot of the main control panel. The service manager indicated that he would reach out to their factory technical representative for assistance. They called me a few days later and asked my to bring the vehicle in again. It has now been at the dealer for an additional three days, with no apparent progress made. On a prior service visit, they indicated that they needed to open a " STAR record because they weren't seeing any error codes. I have no idea if either the STAR record or contact with the factory representative actually occurred. At this point, we don't feel safe driving the vehicle with our grandkids in it. In addition, these safety features, and the Jeep safety ratings, were a big factor in our decison to buy the Grand Cherokee. We can't help but feel that this is a known defect in the 2025 Jeep Grand Cherokee Summit Reserve, and that Stellantis/Jeep and their dealer are either unwilling or unable to correct the serious safety issue this has created.Read more
Incident date: Dec 5, 2025
The Hatchback was suddenly in operable where none of the buttons or fobs would open or close the hatchback to the point I was not able to close the hatch manually and the hatch flung open while driving causing dangerous driving conditions. I took it to the dealer and they replaced the hatch but the
... buttons in the vehicle still didn't work and found it was the connector pins were not connecting. My concern is that I have family and children in my backseats and do not feel safe driving with passengers where the hatchback can open while driving on a new car 2025 Jeep Grand Cherokee with only 14 miles when purchased less than a month ago for $40k+.Read more
Incident date: May 22, 2025
May 22nd, 2025- bought a brand new 2025 Grand Cherokee Jeep limited from Iverson Chrysler Dodge Jeep Ram in Huron South Dakota. - The computer module failed leading to multiple electrical issues such as fan for operating the A/C and heat and the screen for the radio constantly flickering and going
... black and then turning back on. - Our safety is at risk because the vehicle is not reliable. The fan goes from level 1 through 7 and it displayed "127" on the screen. We live in South Dakota and it's Winter now and our winters can and will be brutally cold. I don't feel safe with having our little daughter riding in a vehicle that is having constantly electrical issues. - The dealership and the manufacturer are aware of this issue but refuse to help and the dealership is still selling the same jeeps off the lot. - My husband and I having been fighting this since May 22nd, 2025 until present December 3rd, 2025. -Please see attachments for full explanation on the issue. - I also have alot more attachments I would like to share with the communications between the Iverson Dealership, the salesman and the CFO of Iverson Chrysler Dodge Jeep Ram dealership but only 10 attachments are able to be uploaded.Read more
Incident date: Dec 1, 2025
My vehicle is experiencing multiple dangerous electrical and drivetrain failures that occur intermittently and without warning. The issues began the day of purchase purchase and continue to worsen. Documented defects include: Vehicle randomly will not start Vehicle randomly will not turn off Das
... hboard/electronic systems reset intermittently (gauges go blank or restart, Bluetooth disconnects, warning indicators reset) Fuel gauge does not update while driving Sometimes vehicle will start but will not move (forward) when shifted into Drive or when in drive and brake pedal has been depressed. Vehicle sometimes fails to move when placed into Reverse Vehicle must be shut off and restarted to regain ability to move Key fob is not recognized by the doors or proximity sensors Driver’s seat creaks and feels unstable during acceleration Tire pressure sensor malfunction All systems intermittently disconnect/reset at the same time (suggesting a body control module or CAN-bus failure) Safety Concerns: The vehicle has refused to move in traffic, including while sitting in a drive-through line. The vehicle has failed to start in multiple public locations. The vehicle has failed to turn OFF, requiring multiple attempts. Loss of instrument cluster information could be very dangerous and matches symptoms currently under federal investigation for similar Jeep models (instrument panel cluster failures). These failures clearly impair the vehicle’s use, value, and safety, and appear to be part of a widespread electrical defect affecting Jeep products. A Jeep dealership confirms the issues and has scheduled service, but the problems continue to multiply. There are currently no open recalls for my VIN, although the symptoms match the national Jeep cluster/electrical investigation. I am submitting this complaint because these failures pose a serious danger to myself and other drivers + won't start. Please investigate this as a potential electrical/BCM/IPC/CAN-bus defect.Read more
Incident date: Dec 1, 2025
My vehicle is experiencing multiple dangerous electrical and drivetrain failures that occur intermittently and without warning. The issues began the day of purchase purchase and continue to worsen. Documented defects include: Vehicle randomly will not start Vehicle randomly will not turn off Das
... hboard/electronic systems reset intermittently (gauges go blank or restart, Bluetooth disconnects, warning indicators reset) Fuel gauge does not update while driving Sometimes vehicle will start but will not move (forward) when shifted into Drive or when in drive and brake pedal has been depressed. Vehicle sometimes fails to move when placed into Reverse Vehicle must be shut off and restarted to regain ability to move Key fob is not recognized by the doors or proximity sensors Driver’s seat creaks and feels unstable during acceleration Tire pressure sensor malfunction All systems intermittently disconnect/reset at the same time (suggesting a body control module or CAN-bus failure) Safety Concerns: The vehicle has refused to move in traffic, including while sitting in a drive-through line. The vehicle has failed to start in multiple public locations. The vehicle has failed to turn OFF, requiring multiple attempts. Loss of instrument cluster information could be very dangerous and matches symptoms currently under federal investigation for similar Jeep models (instrument panel cluster failures). These failures clearly impair the vehicle’s use, value, and safety, and appear to be part of a widespread electrical defect affecting Jeep products. A Jeep dealership confirms the issues and has scheduled service, but the problems continue to multiply. There are currently no open recalls for my VIN, although the symptoms match the national Jeep cluster/electrical investigation. I am submitting this complaint because these failures pose a serious danger to myself and other drivers + won't start. Please investigate this as a potential electrical/BCM/IPC/CAN-bus defect.Read more
Incident date: Dec 1, 2025
My vehicle is experiencing multiple dangerous electrical and drivetrain failures that occur intermittently and without warning. The issues began the day of purchase purchase and continue to worsen. Documented defects include: Vehicle randomly will not start Vehicle randomly will not turn off Das
... hboard/electronic systems reset intermittently (gauges go blank or restart, Bluetooth disconnects, warning indicators reset) Fuel gauge does not update while driving Sometimes vehicle will start but will not move (forward) when shifted into Drive or when in drive and brake pedal has been depressed. Vehicle sometimes fails to move when placed into Reverse Vehicle must be shut off and restarted to regain ability to move Key fob is not recognized by the doors or proximity sensors Driver’s seat creaks and feels unstable during acceleration Tire pressure sensor malfunction All systems intermittently disconnect/reset at the same time (suggesting a body control module or CAN-bus failure) Safety Concerns: The vehicle has refused to move in traffic, including while sitting in a drive-through line. The vehicle has failed to start in multiple public locations. The vehicle has failed to turn OFF, requiring multiple attempts. Loss of instrument cluster information could be very dangerous and matches symptoms currently under federal investigation for similar Jeep models (instrument panel cluster failures). These failures clearly impair the vehicle’s use, value, and safety, and appear to be part of a widespread electrical defect affecting Jeep products. A Jeep dealership confirms the issues and has scheduled service, but the problems continue to multiply. There are currently no open recalls for my VIN, although the symptoms match the national Jeep cluster/electrical investigation. I am submitting this complaint because these failures pose a serious danger to myself and other drivers + won't start. Please investigate this as a potential electrical/BCM/IPC/CAN-bus defect.Read more
Incident date: Nov 20, 2025
Within weeks of purchasing my brand-new 2025 Jeep Grand Cherokee, this past Thursday when leaving for my workday the steering wheel on my vehicle became completely immovable when I attempted to leave. I started the vehicle and tried to turn the wheel, but it would not move at all. There were no warn
... ing lights or alerts. I had no ability to steer or maneuver the vehicle, and it was completely undriveable. The vehicle had to be towed from my workplace to the dealership because the steering would not turn. After diagnosis, the dealer informed me that the entire power steering rack had failed and required full replacement. A power steering rack is a critical safety component, and a failure of this magnitude on a brand-new, very low-mileage vehicle is extremely concerning. If this defect had occurred while driving, it could have led to a total loss of steering control and a serious crash. I no longer feel safe operating this vehicle. I am requesting that NHTSA record this incident as a safety-critical steering system failure and investigate whether similar power-steering or steering-rack failures may be occurring in other 2025 Jeep Grand Cherokees.Read more
Incident date: Nov 20, 2025
Within weeks of purchasing my brand-new 2025 Jeep Grand Cherokee, this past Thursday when leaving for my workday the steering wheel on my vehicle became completely immovable when I attempted to leave. I started the vehicle and tried to turn the wheel, but it would not move at all. There were no warn
... ing lights or alerts. I had no ability to steer or maneuver the vehicle, and it was completely undriveable. The vehicle had to be towed from my workplace to the dealership because the steering would not turn. After diagnosis, the dealer informed me that the entire power steering rack had failed and required full replacement. A power steering rack is a critical safety component, and a failure of this magnitude on a brand-new, very low-mileage vehicle is extremely concerning. If this defect had occurred while driving, it could have led to a total loss of steering control and a serious crash. I no longer feel safe operating this vehicle. I am requesting that NHTSA record this incident as a safety-critical steering system failure and investigate whether similar power-steering or steering-rack failures may be occurring in other 2025 Jeep Grand Cherokees.Read more
Incident date: Nov 20, 2025
Within weeks of purchasing my brand-new 2025 Jeep Grand Cherokee, this past Thursday when leaving for my workday the steering wheel on my vehicle became completely immovable when I attempted to leave. I started the vehicle and tried to turn the wheel, but it would not move at all. There were no warn
... ing lights or alerts. I had no ability to steer or maneuver the vehicle, and it was completely undriveable. The vehicle had to be towed from my workplace to the dealership because the steering would not turn. After diagnosis, the dealer informed me that the entire power steering rack had failed and required full replacement. A power steering rack is a critical safety component, and a failure of this magnitude on a brand-new, very low-mileage vehicle is extremely concerning. If this defect had occurred while driving, it could have led to a total loss of steering control and a serious crash. I no longer feel safe operating this vehicle. I am requesting that NHTSA record this incident as a safety-critical steering system failure and investigate whether similar power-steering or steering-rack failures may be occurring in other 2025 Jeep Grand Cherokees.Read more
Incident date: Jun 19, 2025
Vehicle shuts off intermittently without warning. Random dash warning lights will flash, but not stay on. Air suspension will engage on its own while vehicle is not turned on, and electrical panels and lights will turn on and flash while vehicle is parked in garage, hours or days after last driven.
... Transmission will struggle to shift gears from low speeds, but then quickly “catch up” causing unpredictable acceleration. This vehicle has been to the dealership 5 times with batteries replaced, and software resets done, but no conclusion to what the source of the issue is. A camera was installed in our garage after the vehicle was sent home with us without being repaired due to being unable to replicate the issue. The camera captured 4 incidents of the vehicle electronics turning on, and air suspension raising up and down over a span of 5 days. We were advised to park the vehicle outside of our garage for fear of potential electrical fire, or it starting on its own. The vehicle is currently still in the dealership service department as they try to find the source of the issue. The vehicles electrical malfunctions have caused it to shut off on the highway, and while backing out of our driveway on multiple occasions. This puts both driver, occupants, and other drivers on the road at risk of being involved in a collision. The issues with the vehicle struggling to shift gears, and then “catching up” like a computer glitch, and accelerating unpredictably has been dangerous during merging into traffic.Read more
Incident date: Jun 19, 2025
Vehicle shuts off intermittently without warning. Random dash warning lights will flash, but not stay on. Air suspension will engage on its own while vehicle is not turned on, and electrical panels and lights will turn on and flash while vehicle is parked in garage, hours or days after last driven.
... Transmission will struggle to shift gears from low speeds, but then quickly “catch up” causing unpredictable acceleration. This vehicle has been to the dealership 5 times with batteries replaced, and software resets done, but no conclusion to what the source of the issue is. A camera was installed in our garage after the vehicle was sent home with us without being repaired due to being unable to replicate the issue. The camera captured 4 incidents of the vehicle electronics turning on, and air suspension raising up and down over a span of 5 days. We were advised to park the vehicle outside of our garage for fear of potential electrical fire, or it starting on its own. The vehicle is currently still in the dealership service department as they try to find the source of the issue. The vehicles electrical malfunctions have caused it to shut off on the highway, and while backing out of our driveway on multiple occasions. This puts both driver, occupants, and other drivers on the road at risk of being involved in a collision. The issues with the vehicle struggling to shift gears, and then “catching up” like a computer glitch, and accelerating unpredictably has been dangerous during merging into traffic.Read more
Incident date: Jun 19, 2025
Vehicle shuts off intermittently without warning. Random dash warning lights will flash, but not stay on. Air suspension will engage on its own while vehicle is not turned on, and electrical panels and lights will turn on and flash while vehicle is parked in garage, hours or days after last driven.
... Transmission will struggle to shift gears from low speeds, but then quickly “catch up” causing unpredictable acceleration. This vehicle has been to the dealership 5 times with batteries replaced, and software resets done, but no conclusion to what the source of the issue is. A camera was installed in our garage after the vehicle was sent home with us without being repaired due to being unable to replicate the issue. The camera captured 4 incidents of the vehicle electronics turning on, and air suspension raising up and down over a span of 5 days. We were advised to park the vehicle outside of our garage for fear of potential electrical fire, or it starting on its own. The vehicle is currently still in the dealership service department as they try to find the source of the issue. The vehicles electrical malfunctions have caused it to shut off on the highway, and while backing out of our driveway on multiple occasions. This puts both driver, occupants, and other drivers on the road at risk of being involved in a collision. The issues with the vehicle struggling to shift gears, and then “catching up” like a computer glitch, and accelerating unpredictably has been dangerous during merging into traffic.Read more
Incident date: Oct 13, 2025
A software error has caused the rearview image not to display when it is placed in reverse. This may cause harm to both driver and passenger in the vehicle due to an accident. Not being able to see in reverse can cause the driver to hit someone and or something without knowledge.
Incident date: Aug 7, 2025
Updates to the case#11679471. Since my initial report, Jeep arranged for an independent technician to retrieve and review the Event Data Recorder (EDR) from our vehicle. While Jeep has not shared the expert’s conclusions with us, we obtained a copy of the raw EDR data file from the same tech (att
... ached). Based on the EDR data: 1. The brake pedal was fully applied approximately 0.4 seconds before impact and remained depressed. 2. The vehicle’s deceleration was only ~0.5 g, significantly below the expected ~0.8–1.0 g for dry asphalt conditions. 3. The ABS did not engage, indicating that hydraulic brake pressure was not reaching the level required to approach wheel lock. 4. The Automatic Emergency Braking (AEB) system was “On” but did not engage. 4. The Advanced Brake Assist (ABA) activated only ~0.3 seconds before impact, too late to reduce the stopping distance. 5. No DTC (diagnostic trouble codes) were recorded at the time of the event. These EDR findings indicate that the driver executed proper emergency braking, but the brake-by-wire system did not deliver sufficient hydraulic pressure to achieve normal deceleration. This may suggest a potential electronic or hydraulic brake system defect. The vehicle remains undrivable, and we have been declined by two separate Jeep dealerships to obtain an effective inspection or repair. Given the direct connection to FMVSS 105 (Hydraulic and Electric Brake Systems) requirements for service brake performance, we respectfully request that NHTSA treat this case as an urgent safety concern.Read more
Crash
Incident date: Aug 7, 2025
Updates to the case#11679471. Since my initial report, Jeep arranged for an independent technician to retrieve and review the Event Data Recorder (EDR) from our vehicle. While Jeep has not shared the expert’s conclusions with us, we obtained a copy of the raw EDR data file from the same tech (att
... ached). Based on the EDR data: 1. The brake pedal was fully applied approximately 0.4 seconds before impact and remained depressed. 2. The vehicle’s deceleration was only ~0.5 g, significantly below the expected ~0.8–1.0 g for dry asphalt conditions. 3. The ABS did not engage, indicating that hydraulic brake pressure was not reaching the level required to approach wheel lock. 4. The Automatic Emergency Braking (AEB) system was “On” but did not engage. 4. The Advanced Brake Assist (ABA) activated only ~0.3 seconds before impact, too late to reduce the stopping distance. 5. No DTC (diagnostic trouble codes) were recorded at the time of the event. These EDR findings indicate that the driver executed proper emergency braking, but the brake-by-wire system did not deliver sufficient hydraulic pressure to achieve normal deceleration. This may suggest a potential electronic or hydraulic brake system defect. The vehicle remains undrivable, and we have been declined by two separate Jeep dealerships to obtain an effective inspection or repair. Given the direct connection to FMVSS 105 (Hydraulic and Electric Brake Systems) requirements for service brake performance, we respectfully request that NHTSA treat this case as an urgent safety concern.Read more
Crash
Incident date: Jun 25, 2025
Was driving in normal weather conditions, no rain, no hail, no snow, no inclement weather whatsoever. During daylight hours, plenty of visibility. Was driving with no other vehicles around and my windshield cracked. Nothing hit it, no spider webbing, no point of impact. It made a loud cracking sound
... . The crack is roughly 80% of the with of my windshield. From setting behind the driver's seat, the crack starts around the steering wheel, goes up about midway, goes over to the passenger side and then goes up towards the roof. The crack makes a large N shape. The main horizontal of the crack is about center of the windshield. Had the vehicle less than two months at the time of the cracking.Read more
Incident date: Sep 12, 2025
The backup camera screen shows a blue screen when the gear is placed in reverse. It is difficult to see pedestrians, or other objects not viewable on the rearview mirror. This has occurred on numerous occasions. I contacted the manufacturer and the manufacturer told me to contact the dealership. I c
... ontacted the dealership and took a day off work to bring the vehicle to the dealership, but I was told that they couldn't fix the issue because they did not have a loaner vehicle available. I believe this is a safety issue causing me to backup into someone without my knowledge.Read more
Incident date: Aug 7, 2025
This complaint is an update to my previous complaint #11679471 submitted on August 8, 2025. Please consider this as additional information to the original case. Since my initial submission: Second Dealership Refusal: I attempted to bring the vehicle to a second authorized Jeep dealership for inspec
... tion and diagnosis. They refused any service, stating they would not inspect or repair the vehicle. This is now the second dealership to reject the vehicle after the incident. Obtained Diagnostic Printouts: Despite refusing service, the second dealership was convinced to provide printed codes from the vehicle. These codes show multiple system errors recorded at a very low vehicle mileage, including communication failures with the ABS control module, brake system internal failure, and CAN bus errors. These indicate potential electronic or computer system faults that could have occurred immediately before or during the brake failure. Manufacturer Warranty Issue: Immediately after the incident, Jeep opened a warranty case #93917003 for the vehicle. However, during subsequent communication, I was informed that this brand-new vehicle has no manufacturer's warranty at all. This is extremely concerning, as the vehicle was purchased new with only minimal mileage and no prior damage or modifications. Vehicle Condition: The vehicle remains undrivable and unsafe to operate. Jeep or its authorized dealers have performed no corrective action. Given that this was a brand-new vehicle with extremely low mileage purchased solely for personal family travel, and that both authorized dealerships have refused to address a major safety defect, I am requesting that NHTSA treat this as an urgent safety matter. The refusal to investigate by Jeep dealerships, combined with the unexpected claim that there is no manufacturer warranty, leaves this defect unresolved and poses an ongoing safety risk if similar failures occur in other vehicles.Read more
Crash
Incident date: Aug 7, 2025
This complaint is an update to my previous complaint #11679471 submitted on August 8, 2025. Please consider this as additional information to the original case. Since my initial submission: Second Dealership Refusal: I attempted to bring the vehicle to a second authorized Jeep dealership for inspec
... tion and diagnosis. They refused any service, stating they would not inspect or repair the vehicle. This is now the second dealership to reject the vehicle after the incident. Obtained Diagnostic Printouts: Despite refusing service, the second dealership was convinced to provide printed codes from the vehicle. These codes show multiple system errors recorded at a very low vehicle mileage, including communication failures with the ABS control module, brake system internal failure, and CAN bus errors. These indicate potential electronic or computer system faults that could have occurred immediately before or during the brake failure. Manufacturer Warranty Issue: Immediately after the incident, Jeep opened a warranty case #93917003 for the vehicle. However, during subsequent communication, I was informed that this brand-new vehicle has no manufacturer's warranty at all. This is extremely concerning, as the vehicle was purchased new with only minimal mileage and no prior damage or modifications. Vehicle Condition: The vehicle remains undrivable and unsafe to operate. Jeep or its authorized dealers have performed no corrective action. Given that this was a brand-new vehicle with extremely low mileage purchased solely for personal family travel, and that both authorized dealerships have refused to address a major safety defect, I am requesting that NHTSA treat this as an urgent safety matter. The refusal to investigate by Jeep dealerships, combined with the unexpected claim that there is no manufacturer warranty, leaves this defect unresolved and poses an ongoing safety risk if similar failures occur in other vehicles.Read more
Crash
Incident date: Aug 7, 2025
This complaint is an update to my previous complaint #11679471 submitted on August 8, 2025. Please consider this as additional information to the original case. Since my initial submission: Second Dealership Refusal: I attempted to bring the vehicle to a second authorized Jeep dealership for inspec
... tion and diagnosis. They refused any service, stating they would not inspect or repair the vehicle. This is now the second dealership to reject the vehicle after the incident. Obtained Diagnostic Printouts: Despite refusing service, the second dealership was convinced to provide printed codes from the vehicle. These codes show multiple system errors recorded at a very low vehicle mileage, including communication failures with the ABS control module, brake system internal failure, and CAN bus errors. These indicate potential electronic or computer system faults that could have occurred immediately before or during the brake failure. Manufacturer Warranty Issue: Immediately after the incident, Jeep opened a warranty case #93917003 for the vehicle. However, during subsequent communication, I was informed that this brand-new vehicle has no manufacturer's warranty at all. This is extremely concerning, as the vehicle was purchased new with only minimal mileage and no prior damage or modifications. Vehicle Condition: The vehicle remains undrivable and unsafe to operate. Jeep or its authorized dealers have performed no corrective action. Given that this was a brand-new vehicle with extremely low mileage purchased solely for personal family travel, and that both authorized dealerships have refused to address a major safety defect, I am requesting that NHTSA treat this as an urgent safety matter. The refusal to investigate by Jeep dealerships, combined with the unexpected claim that there is no manufacturer warranty, leaves this defect unresolved and poses an ongoing safety risk if similar failures occur in other vehicles.Read more
Crash
Incident date: Aug 7, 2025
While driving on the Belt Parkway towards Coney Island in stop-and-go traffic at approximately 25–35 mph, the vehicle in front slowed and came to a stop. The distance to the vehicle ahead was more than two car lengths. The brake pedal was fully depressed, but the vehicle did not decelerate adequat
... ely to come to a complete stop. The driver's record is clear of any car accident All forward collision warning alerts were sounding, but the ABS and automatic emergency braking (AEB) did not activate. There was no tire screech or pulsation from the brakes. The vehicle slowed but continued to move forward, resulting in a low-speed frontal collision. After the collision, the vehicle refused to move until the engine had been turned off for several minutes. Airbags did not deploy. This incident happened on a brand-new vehicle with only 318 miles on the odometer. We immediately contacted Jeep Corporate and opened a safety case. However, the first authorized dealer we visited, as was told by the Jeep advisor at 111 58th St., Brooklyn, NY 11220, refused to inspect the brake, ABS, or AEB systems under warranty, after we said that we have case number from Jeep and we need to read the computer while it still has information about the acident in the memory. Also were refused to provide a written denial, and directed us to a collision center instead, which repairs only the body but doesn't have equipment to read the car's faults. Due to this refusal, Jeep Corporate initially closed our case without resolution or notification; we had to insist on having it reopened, as the issue wasn't investigated. We are aware that Jeep models from 2024–2025 (though not exactly this trim) have had recalls for ABS, brake module, and electronic stability control issues, and these systems share similar or identical computer modules across model lines. Given these known issues and the seriousness of a complete brake system failure on a new vehicle, I believe this warrants immediate investigation by NHTSA.Read more
Crash
Incident date: Aug 7, 2025
While driving on the Belt Parkway towards Coney Island in stop-and-go traffic at approximately 25–35 mph, the vehicle in front slowed and came to a stop. The distance to the vehicle ahead was more than two car lengths. The brake pedal was fully depressed, but the vehicle did not decelerate adequat
... ely to come to a complete stop. The driver's record is clear of any car accident All forward collision warning alerts were sounding, but the ABS and automatic emergency braking (AEB) did not activate. There was no tire screech or pulsation from the brakes. The vehicle slowed but continued to move forward, resulting in a low-speed frontal collision. After the collision, the vehicle refused to move until the engine had been turned off for several minutes. Airbags did not deploy. This incident happened on a brand-new vehicle with only 318 miles on the odometer. We immediately contacted Jeep Corporate and opened a safety case. However, the first authorized dealer we visited, as was told by the Jeep advisor at 111 58th St., Brooklyn, NY 11220, refused to inspect the brake, ABS, or AEB systems under warranty, after we said that we have case number from Jeep and we need to read the computer while it still has information about the acident in the memory. Also were refused to provide a written denial, and directed us to a collision center instead, which repairs only the body but doesn't have equipment to read the car's faults. Due to this refusal, Jeep Corporate initially closed our case without resolution or notification; we had to insist on having it reopened, as the issue wasn't investigated. We are aware that Jeep models from 2024–2025 (though not exactly this trim) have had recalls for ABS, brake module, and electronic stability control issues, and these systems share similar or identical computer modules across model lines. Given these known issues and the seriousness of a complete brake system failure on a new vehicle, I believe this warrants immediate investigation by NHTSA.Read more
Crash
Incident date: Aug 7, 2025
While driving on the Belt Parkway towards Coney Island in stop-and-go traffic at approximately 25–35 mph, the vehicle in front slowed and came to a stop. The distance to the vehicle ahead was more than two car lengths. The brake pedal was fully depressed, but the vehicle did not decelerate adequat
... ely to come to a complete stop. The driver's record is clear of any car accident All forward collision warning alerts were sounding, but the ABS and automatic emergency braking (AEB) did not activate. There was no tire screech or pulsation from the brakes. The vehicle slowed but continued to move forward, resulting in a low-speed frontal collision. After the collision, the vehicle refused to move until the engine had been turned off for several minutes. Airbags did not deploy. This incident happened on a brand-new vehicle with only 318 miles on the odometer. We immediately contacted Jeep Corporate and opened a safety case. However, the first authorized dealer we visited, as was told by the Jeep advisor at 111 58th St., Brooklyn, NY 11220, refused to inspect the brake, ABS, or AEB systems under warranty, after we said that we have case number from Jeep and we need to read the computer while it still has information about the acident in the memory. Also were refused to provide a written denial, and directed us to a collision center instead, which repairs only the body but doesn't have equipment to read the car's faults. Due to this refusal, Jeep Corporate initially closed our case without resolution or notification; we had to insist on having it reopened, as the issue wasn't investigated. We are aware that Jeep models from 2024–2025 (though not exactly this trim) have had recalls for ABS, brake module, and electronic stability control issues, and these systems share similar or identical computer modules across model lines. Given these known issues and the seriousness of a complete brake system failure on a new vehicle, I believe this warrants immediate investigation by NHTSA.Read more
Crash
Incident date: Jul 18, 2025
Vehicle claims it is supposed to get a combined 22 mpg. However after having it for over three months now. We have yet to get vehicle to get above 17.5 mpg. most of the time it is at 16 on average. This a 3.6 V6 engine. My former 19 Jepp grand Cherokee with a HEMI 5.7 got an average of 19-20mpg. My
... driving habits have not changed between both vehicles or destinations. No warning lights or messages, no symptoms other than it does smell like it is running rich at times. I have asked the dealership several times about it, and they have said there is nothing that can be done. I have been also reading where there are quite a few of these same issues that owners of these Jeeps are complaining of the same issues. from 2023-2025. maybe a software update could be done? Vehicle now has 7400 miles on it.Read more
Incident date: Apr 15, 2025
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illum
... inated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.Read more
Incident date: Apr 15, 2025
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated while driving 65 MPH, the buttons on the steering wheel failed to operate as intended. The contact stated that while at a gas station, attempting to start the vehicle and depressing the brake pedal, the ABS failure warning light illum
... inated. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the ABS needed to be replaced. The ABS was replaced, and instrument panel was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there would be a follow-up regarding the failure. The approximate failure mileage was 3,000.Read more
Incident date: Apr 14, 2025
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizz
... y/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.Read more
Incident date: Apr 14, 2025
We leased this car in April of 2025. When we got the car it had a strong smell like gasoline. The dealer said it would go away in a few days. The smell only got worse, so the dealer picked it up to “clean it” He returned the car 2 days later in which the gas smell was even worse and made me dizz
... y/nauseous. The dealer took it back for a more involved “cleaning” and it’s been over 2 weeks now. The dealer cannot tell us what’s wrong with the car and why it smells like gasoline, they are stating they are waiting on new parts for the car (such as carpeting) The dealer did not provide us with any receipts so we do not have documentation of what they did to the car At this point we feel unsafe to drive the car especially with our young children-we are stuck paying a lease for a lemon car.Read more
Incident date: Feb 20, 2025
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the
... vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.Read more
Incident date: Feb 20, 2025
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. On a separate occasion, the contact stated that while the vehicle was driven over 60 MPH, the
... vehicle made an abnormally loud sound coming from the muffler. The contact merged to the side of the road, turned off the vehicle, and after the engine cooled down, the vehicle functioned properly if the vehicle did not exceed 60 MPH. On another occasion, while the vehicle was parked outside a store, the contact went back to start the vehicle, and the brake warning lights illuminated. The vehicle was started; however, the transmission failed to shift into drive or reverse. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 714.Read more
Incident date: Feb 24, 2025
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provi
... ded gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.Read more
Incident date: Feb 24, 2025
With approximately 8,000 miles on vehicle, it began to buck and decrease speed once hitting the set cruise control speed. Later in the road trip, with 30 miles left until empty the vehicle shut off on the highway. Vehicle would not start and headlights would not illuminate. Roadside assistance provi
... ded gas can. Put approximately 5 gallons of gas in vehicle and range increased to 31 miles to empty. Vehicle then started and was able to be driven home.Read more