SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Consequence
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Remedy
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may con
... tact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.Read more80,620 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the re
... quirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."Read moreConsequence
A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
Remedy
Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.
133 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the re
... quirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."Read moreConsequence
A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
Remedy
Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.
133 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
AIR BAGS:SIDE/WINDOW
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Fe
... deral Motor Vehicle Safety Standard number 214, "Side Impact Protection."Read moreConsequence
An air bag that does not deploy during a crash increases the risk of injury.
Remedy
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
14 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
Complaint Statistics
95 total complaints
3 crashes
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 21 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 20 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 12 |
| UNKNOWN OR OTHER | 6 |
| SEATS | 4 |
| POWER TRAIN | 4 |
| SUSPENSION | 4 |
| ENGINE | 4 |
| SERVICE BRAKES | 4 |
| STEERING | 4 |
Incident date: Jan 15, 2026
Re: 2022 Jeep Grand Cherokee L Summit AWD, Vin [XXX] A Known COMMON Jeep Uconnect problem identified by Jeep Case No. XXX Rev.B, Feb. 2023. Problem: with the UConnect 5 system, that on an update the language became Italian ( I wa able to change back to English) and many user controllable function
... s become inoperative, ie. which I cannot change the settings unless the Dealer reflashes the UConnect's User Controllabe interface. What is very concerning is the loss of Automatic Emergency Breaking (AEB), it is permanently turned "OFF" in yellow, meaning there is no fault with the AEB. I believe the loss of a major Safety System (AEB) is cause to Warrant a Safety Recall. Jeep Customer Care said I will have to pay for the reflash because I am no longer under warranty. This Case XXX Rev. B was identified when my 2022 Jeep Grand Cherrokee L was under warranty. Please Help by making this a RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jan 15, 2026
Re: 2022 Jeep Grand Cherokee L Summit AWD, Vin [XXX] A Known COMMON Jeep Uconnect problem identified by Jeep Case No. XXX Rev.B, Feb. 2023. Problem: with the UConnect 5 system, that on an update the language became Italian ( I wa able to change back to English) and many user controllable function
... s become inoperative, ie. which I cannot change the settings unless the Dealer reflashes the UConnect's User Controllabe interface. What is very concerning is the loss of Automatic Emergency Breaking (AEB), it is permanently turned "OFF" in yellow, meaning there is no fault with the AEB. I believe the loss of a major Safety System (AEB) is cause to Warrant a Safety Recall. Jeep Customer Care said I will have to pay for the reflash because I am no longer under warranty. This Case XXX Rev. B was identified when my 2022 Jeep Grand Cherrokee L was under warranty. Please Help by making this a RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Mar 4, 2026
The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that while coming to a stop, the brake pedal became inoperable, with the ABS warning light illuminated. The contact stated that the brake pedal was forcefully depressed to stop the vehicle. The vehicle was taken to an independent mech
... anic, where it was diagnosed and it was determined that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000.Read more
Incident date: Feb 16, 2026
Touch screen display "blacks" out. Screen goes completely blank for a few moments then returns to normal. Has been ongoing for a few years but dealership can't find anything wrong. Now it happened while I reversing so I couldn't use/see back up camera angle. Other similar jeep models made the recal
... l but not mine.Read more
Incident date: Dec 23, 2025
To whom it concern,I bought this jeep grand cherokee overland in December of 2025,for mandal Buick-gmc 11290 mandal pkwy D'lberville,ms 39540,so I drove the jeep to my son house on the way there it just stop pulling going down the highway, we made it back to our daughter house Sunday night,monday mo
... rning we got ready to come home to stakville jeep wouldn't move suspension on the back just popping,rpm up to 6000 twisting button from neutral to drive finally got truck to move and we made it home took truck to Parker McGill thes did diagnostic test found nothing,I pick my truck up,Friday pick grandbaby fron school,in traffic truck stop pulling again wouldn't move,twisted button from neutral to drive,finally got truck to move took it back to Parker McGill february 2,2026 this is very unsafety,I'm afraid me and my family is going to get hurt or killed in an accident,this truck is shutting down in traffic on the highway,at 22 miles per hour the rpm went up to 6000,truck wouldn't move,this is a safety hazzard,and I'm really scared with this truck itjust stop while we driveing down the highway God be the glory for keeping us safe thanks for letting me do this report God Bless [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Dec 23, 2025
When driveing the jeep it just stop pulling,just driveing in traffic I'm so scared we gonna get Hurt or killed,drove jeep to my daughter house,spent the night next morning getting ready to leave truck wouldn't move,suspension just popped so loud,we kept twisting the button to neutral to drive,before
... the jeep will move again got on the highway going down highway jeep stop pulling again I just bought this truck in December of 2025,taken it to Parker McGill in starkville twice,they can't find nothing wrong when traveling.and the truck go over 6000rpm will not move,this dangerous on the highway,for my family,im really scared,this is a safety issue,Read more
Incident date: Dec 23, 2025
When driveing the jeep it just stop pulling,just driveing in traffic I'm so scared we gonna get Hurt or killed,drove jeep to my daughter house,spent the night next morning getting ready to leave truck wouldn't move,suspension just popped so loud,we kept twisting the button to neutral to drive,before
... the jeep will move again got on the highway going down highway jeep stop pulling again I just bought this truck in December of 2025,taken it to Parker McGill in starkville twice,they can't find nothing wrong when traveling.and the truck go over 6000rpm will not move,this dangerous on the highway,for my family,im really scared,this is a safety issue,Read more
Incident date: Dec 23, 2025
To whom it concern,I bought this jeep grand cherokee overland in December of 2025,for mandal Buick-gmc 11290 mandal pkwy D'lberville,ms 39540,so I drove the jeep to my son house on the way there it just stop pulling going down the highway, we made it back to our daughter house Sunday night,monday mo
... rning we got ready to come home to stakville jeep wouldn't move suspension on the back just popping,rpm up to 6000 twisting button from neutral to drive finally got truck to move and we made it home took truck to Parker McGill thes did diagnostic test found nothing,I pick my truck up,Friday pick grandbaby fron school,in traffic truck stop pulling again wouldn't move,twisted button from neutral to drive,finally got truck to move took it back to Parker McGill february 2,2026 this is very unsafety,I'm afraid me and my family is going to get hurt or killed in an accident,this truck is shutting down in traffic on the highway,at 22 miles per hour the rpm went up to 6000,truck wouldn't move,this is a safety hazzard,and I'm really scared with this truck itjust stop while we driveing down the highway God be the glory for keeping us safe thanks for letting me do this report God Bless [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jul 22, 2025
Forward collision warning system not working. Light on dashboard says system disabled. Paddle shifters also disabled. Temperature readings in metrics and language keeps changing. This is available for inspection if needed. We bought this car because of the collision warning and braking system safety
... features and none of them work. This puts our safety at risk. The dealer has updated the system but unfortunately it was only a temporary fix. The jeep dealer confirmed the issue and states there is no permanent fix for the issues. It first appeared in July and has been ongoing.Read more
Incident date: Jul 22, 2025
Forward collision warning system not working. Light on dashboard says system disabled. Paddle shifters also disabled. Temperature readings in metrics and language keeps changing. This is available for inspection if needed. We bought this car because of the collision warning and braking system safety
... features and none of them work. This puts our safety at risk. The dealer has updated the system but unfortunately it was only a temporary fix. The jeep dealer confirmed the issue and states there is no permanent fix for the issues. It first appeared in July and has been ongoing.Read more
Incident date: Jul 22, 2025
Forward collision warning system not working. Light on dashboard says system disabled. Paddle shifters also disabled. Temperature readings in metrics and language keeps changing. This is available for inspection if needed. We bought this car because of the collision warning and braking system safety
... features and none of them work. This puts our safety at risk. The dealer has updated the system but unfortunately it was only a temporary fix. The jeep dealer confirmed the issue and states there is no permanent fix for the issues. It first appeared in July and has been ongoing.Read more
Incident date: Jan 5, 2026
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inop
... erative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jan 5, 2026
Forward Collision Warning (FCW) light will not turn off. System has been reset per Star online publication S2108000249 (Misc Functions and run the “Customer Programable Feature Configuration”). System showing temperature in Celsius, tire pressure in kpa, speedometer in KMH, language in Italian.
... Previously saved settings not saved.Read more
Incident date: Jan 16, 2026
On Friday, January 16, 2026, I was involved in a head-on collision. During the accident, the airbags did not deploy, and the seatbelt failed to lock, which resulted in me not being properly restrained. As a result, I suffered a mild concussion along with significant bruising. In addition to this se
... rious safety concern, we have made numerous complaints regarding ongoing electrical issues with the vehicle. These include the screens frequently changing languages and measurement units, blacking out entirely, or becoming unresponsive. The paddle shifters have also never functioned properly, despite the vehicle being serviced multiple times for this issue. What is especially concerning is that these same problems are widely reported by other Jeep owners online, yet they continue to go uninvestigated and unresolved. Given the safety implications, these issues warrant immediate attention.Read more
Crash
Incident date: Jan 16, 2026
On Friday, January 16, 2026, I was involved in a head-on collision. During the accident, the airbags did not deploy, and the seatbelt failed to lock, which resulted in me not being properly restrained. As a result, I suffered a mild concussion along with significant bruising. In addition to this se
... rious safety concern, we have made numerous complaints regarding ongoing electrical issues with the vehicle. These include the screens frequently changing languages and measurement units, blacking out entirely, or becoming unresponsive. The paddle shifters have also never functioned properly, despite the vehicle being serviced multiple times for this issue. What is especially concerning is that these same problems are widely reported by other Jeep owners online, yet they continue to go uninvestigated and unresolved. Given the safety implications, these issues warrant immediate attention.Read more
Crash
Incident date: Dec 22, 2025
There is an “thumping” noise in my dash of my vehicle, as well as a rocking sensation after coming to a stop. I took it to the dealership where they replicated it and determined it to be motor mounts that had failed. It is available if it needs to be inspected by a jeep field inspector. As those
... motor mounts get worse it could cause major safety issues for motorists I am around at the time of failure and myself alike. No warning lights have came on stating there is an issue.Read more
Incident date: Dec 20, 2025
First vehicle start of the day. Fcw off light on paddle shifters inop, all nomenclature on ipc and radio in Italian language ,all temp readings in celcius.Celsius. Happens on every vehicle key cycle.
Incident date: Nov 1, 2024
In November 2024, Jeep applied an over-the-air software update to my Jeep Grand Cherokee L without my request. Immediately after the update, the forward collision warning system malfunctioned and warning indicators appeared. At the same time, multiple electronic body control and safety-related funct
... ions changed or stopped working, including the automatic door locks and several vehicle settings resetting (language, units, and driver-assist preferences). The affected systems are electronic safety and body control components and are available for inspection. The malfunction of the forward collision warning system puts vehicle occupants and others at risk because the vehicle may fail to provide collision alerts intended to help prevent or reduce the severity of a crash. There was no crash, damage, or hardware failure before or after the update. The vehicle operated normally prior to the software update. These problems have continued without interruption for more than 13 months and have not corrected themselves. The issue has not been confirmed by a dealer because Jeep Customer Care has required a paid dealership diagnosis before escalating or correcting a problem caused by its own software update. The vehicle has not been inspected by the manufacturer or any third party. Warning lights and messages related to the forward collision warning system first appeared immediately following the November 2024 update. Jeep/Stellantis has acknowledged similar over-the-air software-related issues in internal technical documentation (STAR Publication Case Number S2108000249, Revision C). This is a safety-related software defect affecting forward collision warning and driver-assist systems.Read more
Incident date: Nov 1, 2024
In November 2024, Jeep applied an over-the-air software update to my Jeep Grand Cherokee L without my request. Immediately after the update, the forward collision warning system malfunctioned and warning indicators appeared. At the same time, multiple electronic body control and safety-related funct
... ions changed or stopped working, including the automatic door locks and several vehicle settings resetting (language, units, and driver-assist preferences). The affected systems are electronic safety and body control components and are available for inspection. The malfunction of the forward collision warning system puts vehicle occupants and others at risk because the vehicle may fail to provide collision alerts intended to help prevent or reduce the severity of a crash. There was no crash, damage, or hardware failure before or after the update. The vehicle operated normally prior to the software update. These problems have continued without interruption for more than 13 months and have not corrected themselves. The issue has not been confirmed by a dealer because Jeep Customer Care has required a paid dealership diagnosis before escalating or correcting a problem caused by its own software update. The vehicle has not been inspected by the manufacturer or any third party. Warning lights and messages related to the forward collision warning system first appeared immediately following the November 2024 update. Jeep/Stellantis has acknowledged similar over-the-air software-related issues in internal technical documentation (STAR Publication Case Number S2108000249, Revision C). This is a safety-related software defect affecting forward collision warning and driver-assist systems.Read more
Incident date: Dec 20, 2025
First vehicle start of the day. Fcw off light on paddle shifters inop, all nomenclature on ipc and radio in Italian language ,all temp readings in celcius.Celsius. Happens on every vehicle key cycle.
Incident date: Jan 6, 2025
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inop
... erative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jan 6, 2025
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inop
... erative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Dec 17, 2025
I am US military stationed in Belgium. There are several Jeep dealerships within a 100 mile radius, but none of them will remedy the recalls on my 2022 Jeep Grand Cherokee L. VIN: [XXX] Recall #1: Summary An incorrectly installed rear coil spring may detach from the vehicle while driving. Safety
... Risk Rear coil springs that detach from the vehicle while driving may result in a hazard to operators and occupants of other vehicles which can cause such vehicles to crash without prior warning and/or may result in injury to vulnerable road users. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles to inspect and, if necessary, repair the rear coil spring assembly. Recall #2: Summary A damaged pinch bolt may break and result in the loss of clamp load between the UCA ball joint and the knuckle. Safety Risk A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning. Remedy FCA US will conduct a voluntary safety recall to replace the UCA pinch bolts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Nov 7, 2025
What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not sta
... rt, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key fob failure, vehicle not starting, and power steering not activating. Issues began in 2023 and have recurred through early 2025.Read more
Incident date: Nov 7, 2025
What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not sta
... rt, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key fob failure, vehicle not starting, and power steering not activating. Issues began in 2023 and have recurred through early 2025.Read more
Incident date: Nov 7, 2025
What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not sta
... rt, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key fob failure, vehicle not starting, and power steering not activating. Issues began in 2023 and have recurred through early 2025.Read more
Incident date: Nov 9, 2025
Recurring sudden loss of power steering assistance combined with simultaneous disablement of Electronic Stability Control (ESC), Automatic Emergency Braking (AEB), Active Lane Management, and Blind Spot Monitoring. Multiple separate occurrences with photographic/video evidence over the past few year
... s, including total loss of power steering on November 9, 2025. Serious safety defect with children in the vehicle. Requesting immediate investigation. Vehicle is currently at dealership. Will provide photos of latest occurrence. Scan of vehicle system shows multiple stores codes of steering failure. More photos of previous occurrence are available upon request.Read more
Incident date: Nov 9, 2025
Recurring sudden loss of power steering assistance combined with simultaneous disablement of Electronic Stability Control (ESC), Automatic Emergency Braking (AEB), Active Lane Management, and Blind Spot Monitoring. Multiple separate occurrences with photographic/video evidence over the past few year
... s, including total loss of power steering on November 9, 2025. Serious safety defect with children in the vehicle. Requesting immediate investigation. Vehicle is currently at dealership. Will provide photos of latest occurrence. Scan of vehicle system shows multiple stores codes of steering failure. More photos of previous occurrence are available upon request.Read more
Incident date: Nov 9, 2025
Recurring sudden loss of power steering assistance combined with simultaneous disablement of Electronic Stability Control (ESC), Automatic Emergency Braking (AEB), Active Lane Management, and Blind Spot Monitoring. Multiple separate occurrences with photographic/video evidence over the past few year
... s, including total loss of power steering on November 9, 2025. Serious safety defect with children in the vehicle. Requesting immediate investigation. Vehicle is currently at dealership. Will provide photos of latest occurrence. Scan of vehicle system shows multiple stores codes of steering failure. More photos of previous occurrence are available upon request.Read more
Incident date: Oct 30, 2025
We noticed the "battery" indicator light was lit, so we changed the battery. That addressed the light, but soon it lit up again, followed by an overheated engine warning so we stopped and called for a tow to Puente Hills Jeep. We were informed it was a pulley so it was replaced along with the serpen
... tine belt. Soon after receiving the vehicle, it started smoking, and it appeared it was catching fire so we had it towed to the dealer for the second time in one week. We've been informed it's the air conditioner compressor and it will be replaced. The concern is that we're dealing with this so soon after the basic warranty period has expired.Read more
Incident date: Oct 30, 2025
We noticed the "battery" indicator light was lit, so we changed the battery. That addressed the light, but soon it lit up again, followed by an overheated engine warning so we stopped and called for a tow to Puente Hills Jeep. We were informed it was a pulley so it was replaced along with the serpen
... tine belt. Soon after receiving the vehicle, it started smoking, and it appeared it was catching fire so we had it towed to the dealer for the second time in one week. We've been informed it's the air conditioner compressor and it will be replaced. The concern is that we're dealing with this so soon after the basic warranty period has expired.Read more
Incident date: Nov 10, 2025
Egr is making the check engine light go on. There wasn’t a recall for my vin listed. I don’t know if they fixed it and it happened again or if the never fixed it and said they did or if my car wasn’t identified in the recall.
Incident date: Oct 26, 2025
When powered up, the car's entertainment/control system switched to Italian and metric units. In addition, the Forward Collision Warning indicator lights up as disabled even though it's configured on. Unknown whether it's really on or off but if it's off, then this safety feature has become unavai
... lable. This happened in April of this year and I had to take it to the dealership to get it reset for $250. The exact same thing has happened again--the unit has become unconfigured in Italian and metric mode and the forward collission warning disabled is again present.Read more
Incident date: Nov 28, 2024
On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system
... not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the driver seat module melted and dealer can’t figure out why and wasn’t covered under any type of warrentyRead more
Incident date: Nov 28, 2024
On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system
... not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the driver seat module melted and dealer can’t figure out why and wasn’t covered under any type of warrentyRead more
Incident date: Feb 1, 2025
The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that while his wife was driving approximately 55 MPH, the check engine warning light started flashing. The engine was misfiring, and the vehicle lost motive power. The vehicle was taken to the local dealer, where it was diagnosed with
... a misfire in cylinder #5; and two cam shafts were replaced. The contact stated that the metal cam shafts were worn. The dealer expressed that the metal used in manufacturing the cam shafts was too soft. The vehicle was repaired, but the failure recurred. After reversing from the driveway, the check engine warning light illuminated and started flashing. The vehicle lost motive power and stalled. The contact was able to pull over in the driveway. The vehicle failed to move. The manufacturer was not contacted. The failure mileage was approximately 95,000. The VIN was not available.Read more
Incident date: Nov 28, 2024
On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system
... not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the driver seat module melted and dealer can’t figure out why and wasn’t covered under any type of warrentyRead more
Incident date: Jun 1, 2025
Passenger lumbar support bladder bags blow up in their own causing seat leather to stretch and seat back to pop off. Took to dealership, the whole fuse and/or electrical panel related to passenger seat controls is faulty. This is the second time this has happened to my jeep.
Incident date: Jun 1, 2025
Passenger lumbar support bladder bags blow up in their own causing seat leather to stretch and seat back to pop off. Took to dealership, the whole fuse and/or electrical panel related to passenger seat controls is faulty. This is the second time this has happened to my jeep.
Incident date: Jun 1, 2025
Passenger lumbar support bladder bags blow up in their own causing seat leather to stretch and seat back to pop off. Took to dealership, the whole fuse and/or electrical panel related to passenger seat controls is faulty. This is the second time this has happened to my jeep.
Incident date: Aug 13, 2025
There is an issue with the sensors. While driving for no reason it will break. It’s done it multiple times. While turning left. The sensors have stopped me in front of oncoming traffic. And won’t allow me to proceed forward. There is also an issue while trying to back out of parking spots. There
... will be nothing behind me. But it will break and not allow me to leave. This is very concerning. I am afraid to drive my vehicle. I’ve taken it into the dealership and they weren’t able to fix it.Read more
Incident date: Aug 13, 2025
There is an issue with the sensors. While driving for no reason it will break. It’s done it multiple times. While turning left. The sensors have stopped me in front of oncoming traffic. And won’t allow me to proceed forward. There is also an issue while trying to back out of parking spots. There
... will be nothing behind me. But it will break and not allow me to leave. This is very concerning. I am afraid to drive my vehicle. I’ve taken it into the dealership and they weren’t able to fix it.Read more
Incident date: Aug 13, 2025
There is an issue with the sensors. While driving for no reason it will break. It’s done it multiple times. While turning left. The sensors have stopped me in front of oncoming traffic. And won’t allow me to proceed forward. There is also an issue while trying to back out of parking spots. There
... will be nothing behind me. But it will break and not allow me to leave. This is very concerning. I am afraid to drive my vehicle. I’ve taken it into the dealership and they weren’t able to fix it.Read more
Incident date: Sep 8, 2025
The instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable
... ), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well.Read more
Incident date: Sep 8, 2025
The instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable
... ), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well.Read more
Incident date: Sep 1, 2025
The last forced OTA update we received on the vehicle has been a complete disaster. The build number is [XXX]. It has lit the FCW off light on the dash despite it being selected as on in the settings. It has also disabled the paddle shifters, randomly turns the language on our display to Italian,
... randomly locks up the UConnect system into an Android Command prompt and causes numerous issues with the radio. The update has also caused the driver's lumbar support to randomly inflate while driving the car. I've searched on many Jeep forums and this appears to be a common issue. My dealer says there is no "recall" yet from Jeep and wants to charge hundreds of dollars to reflash the software. All reports I have found online show that reflashing the software has not worked for others. See this link in particular: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 1, 2025
The last forced OTA update we received on the vehicle has been a complete disaster. The build number is [XXX]. It has lit the FCW off light on the dash despite it being selected as on in the settings. It has also disabled the paddle shifters, randomly turns the language on our display to Italian,
... randomly locks up the UConnect system into an Android Command prompt and causes numerous issues with the radio. The update has also caused the driver's lumbar support to randomly inflate while driving the car. I've searched on many Jeep forums and this appears to be a common issue. My dealer says there is no "recall" yet from Jeep and wants to charge hundreds of dollars to reflash the software. All reports I have found online show that reflashing the software has not worked for others. See this link in particular: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Aug 1, 2025
A small crack in windshield starting at bottom of window on passenger side. No chip or rock strike. Not used in cold weather area. Not used off road. Crack has extended upward now about twelve inches. I live in Las Legas so it does get hot but not so much this year. First noticed as small crack arou
... nd [XXX], this year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Aug 4, 2025
The seat randomly inflated beyond capacity and actually pushed the plastic backing of the seat apart . There is no fail safe that prevented this issue from happening it kept inflating. The seat has a massive bulge in it and there are dozens of threads online that show the same issue happened with
... the vehicle I have. 2022 , 2023 all in common. I purchased a technology package and am waiting on weather this will be covered and its unlikely. They want me to pay $2100 for a repair and stating mileage since I am past the manufacturer warranty. Its a 3 year old vehicle and mileage has nothing to do with our the seat on its own just blowing up and breaking the seat back. I have kids in the back seat and this is bulged and is happening to many people. Unsafe and expensive and I have no recourse at this point. Pictures below describing the issueRead more
Incident date: Jul 31, 2025
Vehicle stalled out on major highway in 2023, 2024 and 2025. In 2023 and 2024 had vehicle towed to dealership and they could not recreate issue. Then in July 2025 vehicle stalled out and would not start again in major highway and towed again to dealership and they said it was fuel pump issue. This i
... s what should have been detected in 2023 and 2024. I can’t trust the dealer they they will actually fix my vehicle.Read more
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