2017 GRAND DESIGN REFLECTION
5 recalls — 33 complaints — 5 TSBs
22V038000 Jan 28, 2022
EQUIPMENT:APPLIANCE:REFRIGERATOR
Defect Description
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Consequence
An electrical arc increases the risk of a fire.
Remedy
Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910026.
20V362000 Jun 19, 2020
ELECTRICAL SYSTEM:WIRING
Defect Description
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.
Consequence
If water enters the wiring connector, it can cause a short circuit, increasing the risk of a fire.
Remedy
Grand Design will notify owners, and dealers will inspect and secure the wiring connectors up to prevent water intrusion, free of charge. This recall began June 29, 2020. Owners may contact Grand Design's customer service at 1-574-825-9679. Grand Design's number for this recall is 910020.
17V789000 Dec 8, 2017
EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
Defect Description
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentio... Read more
Consequence
If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Remedy
Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.
16V717000 Oct 7, 2016
EQUIPMENT:OTHER:LABELS
Defect Description
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2017 Reflection recreational trailers, model 357BHS and 367BHS, manufactured November 12, 2014, to September 22, 2016. The affected vehicles have an incorrect Gross Axle Weight Rating (GAWR) on the Federal Certification Label,... Read more
Consequence
If the operator loads the vehicle to the GAWR on the label, it can cause a loss of vehicle control, increasing the risk of a crash.
Remedy
Grand Design will notify owners, and dealers will install a corrected Federal Certification Label, free of charge. Owners will also have the option to replace the Certification Label themselves, free of charge. The recall began on October 28, 2016. Owners may contact Grand Design customer service a... Read more
16V355000 May 25, 2016
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
Defect Description
Grand Design RV, LLC (Grand Design) is recalling certain model year 2016-2017 Imagine and Reflection recreational trailers manufactured January 15, 2016 to May 4, 2016. The MB Sturgis LP regulator on these vehicles may allow propane gas to leak into the regulator sight glass causing it to degrade a... Read more
Consequence
If the indicator sight glass cracks, propane gas may leak out, increasing the risk of a fire.
Remedy
Grand Design will notify owners, and dealers will replace the LP regulator kit, free of charge. The recall began on June 6, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910006.
Complaint Statistics
33 total complaints
1 fires
Top Reported Components
| Component | Complaints |
|---|---|
| SERVICE BRAKES | 18 |
| SUSPENSION | 5 |
| EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | 3 |
| UNKNOWN OR OTHER | 2 |
| WHEELS | 2 |
| FUEL/PROPULSION SYSTEM | 1 |
| STRUCTURE:BODY | 1 |
| TIRES | 1 |
SUSPENSION
Aug 9, 2021
Incident date: Aug 9, 2021
Noticed the left side of the 5th wheel seemed lower, the smell of burning rubber was highly present. Upon further investigation noticed the front axle leaf spring had broken. Noticed the new tire was hot and rubbed up on and caused damage to the metal of the chassis and ruined the new tire.
SERVICE BRAKES
Feb 19, 2021
Incident date: Feb 7, 2021
INTERMITTENT BRAKES (LOST BRAKES) ON FIFTH WHEEL DUE TO THE USE OF UNDERSIZE WIRE AND OVERUSE OF SCOTCHLOK GUILLOTINE CONNECTORS. EACH BRAKE HAS A MAXIMUM CURRENT DRAW OF 4AMPS. 4X4 = 16 AMP POSSIBLE DRAW ON 14 AWG WIRE AT APPROXIMATELY 60+ FOOT LOOP ROUND TRIP FROM PIN BOX TO BRAKES BACK TO PIN B... Read more
TIRES
Oct 23, 2020
Incident date: Sep 30, 2020
TL* THE CONTACT OWNS A 2017 GRAND DESIGN REFLECTION FIFTH WHEEL TRAILER EQUIPPED WITH WESTLAKE SUPER ST TIRES, SIZE: ST225/75/R15, DOT NUMBER: JULT1CM4016. THE CONTACT NOTICED A BULGE ON THE SIDEWALL OF THE FRONT PASSENGER TIRE UPON INSPECTION AT A REST STOP. THE CONTACT STATED THAT WHILE DRIVING UP... Read more
SUSPENSION
Oct 1, 2020
Incident date: Oct 11, 2019
I WAS DRIVING IN ARKANSAS IN OCTOBER 11TH 2019 WHEN I NOTICED THE RV DID NOT APPEAR TO BE TRACKING STRAIGHT BEHIND THE TRUCK. I PACKED UP AND LEFT THE CAMPGROUND ABOUT 2 HOURS EARLIER. THERE WERE NO ISSUES WITH THE AXLES AT THAT TIME. THERE WERE NO UNUSUAL ROAD HAZARDS OR SHOCKS TO THE FRAME DURI... Read more
STRUCTURE:BODY
Oct 1, 2020
Incident date: Oct 11, 2019
I WAS DRIVING IN ARKANSAS IN OCTOBER 11TH 2019 WHEN I NOTICED THE RV DID NOT APPEAR TO BE TRACKING STRAIGHT BEHIND THE TRUCK. I PACKED UP AND LEFT THE CAMPGROUND ABOUT 2 HOURS EARLIER. THERE WERE NO ISSUES WITH THE AXLES AT THAT TIME. THERE WERE NO UNUSUAL ROAD HAZARDS OR SHOCKS TO THE FRAME DURI... Read more
SUSPENSION
Sep 21, 2020
Incident date: Sep 13, 2020
THE RIGHT REAR LEAF SPRING HANGER FOR THE REAR AXLE BROKE OFF FROM THE TRAILER FRAME, THIS HAPPENED WHEN VEHICLE WAS IN MOTION ON THE HIGHWAY. NOTICED REAR AXLE OUT OF PLACE WHEN WE WERE PARKED IN OUR DRIVEWAY UPON FURTHER INSPECTION THAT IS WHEN WE NOTICED THE RIGHT REAR HANGER BROKEN COMPLETELY O... Read more
SERVICE BRAKES
Jun 29, 2019
Incident date: Jun 4, 2019
TWO SEPARATE ISSUES: 1. LIPPERT WHEEL BEARINGS LEAKED GREASE ALL OVER THE DRUM BRAKES WITH LESS THAN 4000 MILES. LIPPERT REFUSED TO PAY FOR REPAIRS BECAUSE IT HAS BEEN MORE THAN ONE YEAR. 2. WITH BRAND NEW BRAKES PROPERLY ADJUSTED, BRAKES ARE STILL VERY WEAK. APPLYING 12 VOLTS FROM BRAKE CONTROLLE... Read more
SERVICE BRAKES
Aug 9, 2018
Incident date: Aug 1, 2017
DURING MOSTLY HIGHWAY TRAVEL WITH OUR CAMPER THE AXLE GREASE SEALS FAILED WHICH ALLOWED GREASE TO CONTAMINATE THE BRAKE SHOES AND BRAKE DRUMS AFFECTING BRAKING PERFORMANCE. REVIEWING OTHER POSTS ON-LINE A LOT OF OTHER OWNERS OF THESE CAMPERS ARE EXPERIENCING THE SAME PROBLEM, WHICH IS A SIGNIFICANT... Read more
UNKNOWN OR OTHER
Aug 4, 2018
Incident date: Jul 24, 2018
MY COMPLAINT IS FOR WHEEL BEARINGS. I'VE CONTACTED BOTH SELLER BYOUNG RV IN PORTLAND OREGON (XXXX) AND MANUFACTURE GRAND DESIGN RV (XXXX). MY TRAILER HAS BEEN HAVING ISSUES WITH EXCESSIVE RESIDUE BUILD UP ON WHEELS. ANOTHER REFLECTION OWNER TOLD ME HIS TRAILER WAS DOING SAME THING. THE DEALER WHERE ... Read more
SERVICE BRAKES
Aug 18, 2017
Incident date: May 18, 2017
THE BRAKES, SEALS AND BEARINGS ON MY 5TH WHEEL TRAVEL TRAILER WILL HAVE TO BE REPLACED FOR THE THIRD TIME DUE TO THE SEALS LEAKING GREASE ONTO THE BRAKES. ALL FOUR BACKING PLATES, THE FRONT TWO HUBS AND ALL FOUR GREASE SEALS AND BEARINGS WERE REPLACED ON OUR FIRST TRIP AFTER TAKING POSSESSION OF ... Read more
SERVICE BRAKES
Aug 16, 2017
Incident date: Jul 8, 2017
BRAKES WERE NOT WORKING VERY WELL, WITH THE TRAILER BRAKE CONTROLLER GAIN IN MY TRUCK SET AT 10.0 (FULL ON). PROBLEM WAS CAUSED BY LEAKING AXLE SEALS ON THE PASSENGER SIDE OF THE VEHICLE WHICH RESULTED IN THE BRAKE SHOES AND DRUMS BEING COATED WITH AXLE GREASE. ALL FOUR BRAKE ASSEMBLIES AND AXLE S... Read more
SERVICE BRAKES
Jul 22, 2017
Incident date: Apr 1, 2017
3 OF 4 WHEELS HAD GREASE LEAKING FROM THE INNER HUB SEAL ONTO THE BRAKE SHOES AND DRUMS, WITH LOSS OF BRAKING POWER. ALL BRAKES HAD TO BE REPLACED.
SERVICE BRAKES
Jul 1, 2017
Incident date: Jun 25, 2017
THE AXLES/BRAKE ASSEMBLIES HAD DEFECTIVE INTERIOR SEALS. THE SEALS FAILED AND CONTAMINATED THREE OUT OF FOUR BRAKES WITH GREASE. THIS NEARLY CAUSED ME TO HAVE A SERIOUS ACCIDENT DUE TO UNABLE TO STOP THE TRAILER TO AVOID VEHICLE THAT PULLED OUT IN FRONT OF ME. I HAD TO RUN OFF ROAD TO AVOID ACCID... Read more
SUSPENSION
Jun 9, 2017
Incident date: Apr 15, 2017
WHEEL BEARING GREASE TOO THIN AND LEAKS PAST SEALS CONTAMINATING BRAKE MAGNETS AND BRAKES. MANY CUSTOMERS IMPACTED BASED ON FACEBOOK GROUP POSTS.
SERVICE BRAKES
Jun 9, 2017
Incident date: Apr 15, 2017
WHEEL BEARING GREASE TOO THIN AND LEAKS PAST SEALS CONTAMINATING BRAKE MAGNETS AND BRAKES. MANY CUSTOMERS IMPACTED BASED ON FACEBOOK GROUP POSTS.
WHEELS
May 27, 2017
Incident date: May 13, 2017
TRAILER HAS LEAKING GREASE SEALS WHICH CONTAMINATED THE BRAKE SHOES. THIS IS A NEW TRAILER AND ARRIVED FROM DEALER IN THIS CONDITION. THIS IS A 2 AXLE TRAILER.
SERVICE BRAKES
May 27, 2017
Incident date: Apr 8, 2017
AXLE SEAL LEAKED CAUSING GREASE TO LEAK ONTO BRAKE FRICTION SURFACE, GREATLY REDUCING BRAKING ABILITY. PROBLEM WAS FOUND DURING OWNERS SELF INSPECTION. THIS PROBLEM WAS BROUGHT TO MY ATTENTION FROM THE GRAND DESIGN OWNERS FORUM. "HTTP://WWW.GRANDDESIGNOWNERS.COM/FORUM/SHOWTHREAD.PHP/8531-POLL-HOW-MA... Read more
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
May 27, 2017
Incident date: May 13, 2017
TRAILER HAS LEAKING GREASE SEALS WHICH CONTAMINATED THE BRAKE SHOES. THIS IS A NEW TRAILER AND ARRIVED FROM DEALER IN THIS CONDITION. THIS IS A 2 AXLE TRAILER.
WHEELS
Mar 3, 2017
Incident date: Jan 12, 2017
WITH LESS THAN 3000 MILES, THE WHEEL GREASE SEALS HAVE LEAKED CONTAMINATING THE TRAILER BRAKES. RESULTED IN REDUCED BRAKING ABILITY. POTENTIAL SAFETY PROBLEM REDUCING TRAILER BRAKES EFFECTIVE STOPPING POWER.
SERVICE BRAKES
Mar 3, 2017
Incident date: Jan 12, 2017
WITH LESS THAN 3000 MILES, THE WHEEL GREASE SEALS HAVE LEAKED CONTAMINATING THE TRAILER BRAKES. RESULTED IN REDUCED BRAKING ABILITY. POTENTIAL SAFETY PROBLEM REDUCING TRAILER BRAKES EFFECTIVE STOPPING POWER.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Mar 3, 2017
Incident date: Jan 12, 2017
WITH LESS THAN 3000 MILES, THE WHEEL GREASE SEALS HAVE LEAKED CONTAMINATING THE TRAILER BRAKES. RESULTED IN REDUCED BRAKING ABILITY. POTENTIAL SAFETY PROBLEM REDUCING TRAILER BRAKES EFFECTIVE STOPPING POWER.
UNKNOWN OR OTHER
Mar 2, 2017
Incident date: Feb 27, 2017
WE WERE ON A TRIP FROM CALIFORNIA TO TEXAS AND THE GREASE SEALS ON ALL 4 WHEELS FAILED AND CONTAMINATED THE BRAKES. I HAVE OWNED THE VEHICLE FOR 1 MONTH AND IT HAD LESS THAN 1,200 MILES ON IT.
SERVICE BRAKES
Mar 2, 2017
Incident date: Feb 27, 2017
WE WERE ON A TRIP FROM CALIFORNIA TO TEXAS AND THE GREASE SEALS ON ALL 4 WHEELS FAILED AND CONTAMINATED THE BRAKES. I HAVE OWNED THE VEHICLE FOR 1 MONTH AND IT HAD LESS THAN 1,200 MILES ON IT.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Feb 23, 2017
Incident date: Feb 23, 2017
WHEEL GREASE SEALS ARE LEAKING ON THE NEW TRAILER (2 OF 4 SEALS). THIS IS A NEW TRAILER AND I HAVE ONLY PUT ON ABOUT 50 MILES. THERE HAS BEEN NUMEROUS COMPLAINTS ON THIS ISSUE WITH GRAND DESIGN TRAILERS.
SERVICE BRAKES
Feb 23, 2017
Incident date: Feb 23, 2017
WHEEL GREASE SEALS ARE LEAKING ON THE NEW TRAILER (2 OF 4 SEALS). THIS IS A NEW TRAILER AND I HAVE ONLY PUT ON ABOUT 50 MILES. THERE HAS BEEN NUMEROUS COMPLAINTS ON THIS ISSUE WITH GRAND DESIGN TRAILERS.
SERVICE BRAKES
Feb 18, 2017
Incident date: Feb 9, 2017
LEAKING GREASE SEALS ON BOTH PASSENGER SIDE AXLES CONTAMINATING BRAKE SHOES. I HAD DEALER PULL THE BRAKE DRUMS PRIOR TO DELIVERY OF OUR NEW TRAILER AND WE FOUND GREASE CONTAMINATION. THE TRAILER ONLY HAD BEEN TRANSPORTED FROM INDIANA TO FLORIDA DEALER.
FUEL/PROPULSION SYSTEM
Jan 24, 2017
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2017 GRAND DESIGN REFLECTION RV. THE CONTACT STATED THAT THERE WAS AN ABNORMAL PROPANE FUEL ODOR EMITTING FROM THE RV. THE RV WAS INSPECTED BY A SERVICE TECHNICIAN WHO STATED THAT THE FUEL LINE SHOWED EVIDENCE THAT A RODENT CHEWED THROUGH THE PROPANE FUEL LINE, WHICH NEEDED TO... Read more
Fire
SERVICE BRAKES
Jan 20, 2017
Incident date: Jan 7, 2017
THIS NEW VEHICLE, A 9000 LB UVW, WAS DELIVERED WITH BRAKES CONTAMINATED WITH GREASE RENDERING THEM INEFFECTIVE AND CREATING AN UNSAFE CONDITION. NO ACCIDENT OCCURED. THE BRAKES ARE GOING TO BE REPLACED. WHEEL BEARING GREASE BREACHED THE HUB SEALS, CONTAMINATING THE BRAKE DRUMS AND BRAKE SHOES.
SERVICE BRAKES
Jan 3, 2017
Incident date: Dec 16, 2016
JUST PURCHASED AN NEW TRAVEL TRAILER. MANY, MANY REPORTS OF LCI AXLE SEALS LEAKING AND DISPERSING GREASE ON BRAKE ASSEMBLIES. SURE ENOUGH, DEALER HAD TO REPLACE TWO OF FOUR BRAKE ASSEMBLIES, AS WELL AS ALL FOUR SEALS AS THEY ALL HAD LEAKED (TRAILER WAS NEW, JUST DROVE TO DEALER FROM FACTORY). THIS I... Read more
SERVICE BRAKES
Dec 17, 2016
Incident date: Dec 13, 2016
A JUST PURCHASED NEW REFLECTION 337RLS THAT HAS A 11/30/16 DATE IN THE VEHICLE INFORMATION SHEET AND 11/24/16 DATE ON THE SERIAL NUMBER DATA SHEET. THE ONLY MILES ON THE UNIT WERE THE DELIVERY MILES FROM THE PLANT TO THE DEALER IN COLORADO AND THE ~400 MILES ADDED TO THOSE. ON THE TRIP HOME (THE... Read more
SERVICE BRAKES
Oct 31, 2016
Incident date: Oct 17, 2016
AT 1,850 MILES, THE BRAKES ON THIS UNIT WERE COMPLETELY SATURATED IN WHEEL BEARING GREASE CAUSING THEM TO BECOME INEFFECTIVE AT EVEN THE HIGHEST BRAKE CONTROLLER SETTING. ALL FOUR BRAKES WERE AFFECTED. A TRAILER OF THIS SIZE IS REQUIRED TO HAVE FUNCTIONING BRAKES. THE BRAKES ARE DESIGNED THAT THE... Read more
SERVICE BRAKES
Oct 30, 2016
Incident date: Oct 30, 2016
GREASE LEAKING FROM AXLE SEALS WITH EXTENSIVE CONTAMINATION OF BRAKES ON 2 OUT OF 4 WHEELS. A 3RD WHEEL IS JUST STARTING TO SHOW SIGNS OF GREASE LEAKING PAST SEAL WITH ONLY THE START OF CONTAMINATION OF BRAKE PAD. LIPPERT AXLE AND BRAKE ASSEMBLIES. APPROXIMATELY 3,420 MILES SINCE MANUFACTURE OF T... Read more
SUSPENSION
Oct 30, 2016
Incident date: Oct 30, 2016
GREASE LEAKING FROM AXLE SEALS WITH EXTENSIVE CONTAMINATION OF BRAKES ON 2 OUT OF 4 WHEELS. A 3RD WHEEL IS JUST STARTING TO SHOW SIGNS OF GREASE LEAKING PAST SEAL WITH ONLY THE START OF CONTAMINATION OF BRAKE PAD. LIPPERT AXLE AND BRAKE ASSEMBLIES. APPROXIMATELY 3,420 MILES SINCE MANUFACTURE OF T... Read more
Technical Service Bulletins — 2017 GRAND DESIGN REFLECTION
5 manufacturer communications from 3 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 3 |
| 162000 STRUCTURE:BODY | 1 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 1 |
CSP 910019
Apr 1, 2020
350000 EQUIPMENT
Customer Satisfaction Program released to have a protective heat shield installed behind convection microwave on units identified below to address concerns with excessive heat buildup.
TSB 17-001
Apr 3, 2017
162000 STRUCTURE:BODY
The #10 screws used to fasten the vertical column of the Schwintek In Wall system to the may have been over torqued, causing a loss of hold, resulting in loose and/or broken screwheads. As a result, columns may pull away from the sidewall.
TSB 17-001
Apr 3, 2017
350000 EQUIPMENT
The #10 screws used to fasten the vertical column of the Schwintek In Wall system to the may have been over torqued, causing a loss of hold, resulting in loose and/or broken screwheads. As a result, columns may pull away from the sidewall.
TSB 17-001
Apr 3, 2017
356000 EQUIPMENT ADAPTIVE/MOBILITY
The #10 screws used to fasten the vertical column of the Schwintek In Wall system to the may have been over torqued, causing a loss of hold, resulting in loose and/or broken screwheads. As a result, columns may pull away from the sidewall.
No comms 2021-01
Feb 15, 2021
350000 EQUIPMENT
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for January 2021 for Grand Design RV, LLC.
GRAND DESIGN REFLECTION — All Years Overview
Complete safety history for the GRAND DESIGN REFLECTION across all model years (2013–2024).
38
Total Recalls
205
Total Complaints
0
Investigations
2
Reported Crashes
5
Reported Fires
0
Reported Deaths
GRAND DESIGN REFLECTION — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.