ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor
... Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and Assoc. Equipment."Read moreConsequence
Without the illuminated reminder, the driver could fail to turn off the lights when no longer needed. Hazard warning lights, high beams, or turn signals that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
Remedy
Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.
6,942 vehicles affected
Manufacturer: General Motors, LLC
AIR BAGS:FRONTAL
Defect Description
General Motors, LLC (GM) is recalling certain 2024 Cadillac XT5 vehicles. The driver's front air bag cushion may tear during deployment, resulting in the air bag not deploying as intended.
Consequence
An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy
Dealers will replace the driver's front air bag module, free of charge. Owner notification letters were mailed September 12, 2024. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N232439241.
74 vehicles affected
Manufacturer: General Motors, LLC
VISIBILITY:WINDSHIELD
Defect Description
General Motors, LLC (GM) is recalling certain 2023 GMC Acadia and 2024 Cadilac XT5 and XT6 vehicles. The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body.
Consequence
A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
Remedy
Dealers will inspect the windshield and apply primer and urethane sealant. If the windshield is damaged, the dealer will replace it. Repairs will be performed free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Cadillac customer service at 1-800-458-8006
... or GMC customer service at 1-800-462-8782. GM's number for this recall is N232419690.Read more42 vehicles affected
Manufacturer: General Motors, LLC
Complaint Statistics
15 total complaints
2 crashes 2 injuries
Top Reported Components
| Component | Complaints |
|---|
| POWER TRAIN | 6 |
| AIR BAGS | 2 |
| ENGINE | 2 |
| ELECTRICAL SYSTEM | 1 |
| FORWARD COLLISION AVOIDANCE | 1 |
| LANE DEPARTURE: WARNING | 1 |
| LANE DEPARTURE: ASSIST | 1 |
| UNKNOWN OR OTHER | 1 |
Incident date: Dec 15, 2025
The contact owns a 2024 Cadillac XT5. The contact stated that while driving approximately 10 - 15 MPH and depressing the accelerator pedal, the vehicle failed to respond. There was an abnormal vibrating sound coming from the engine. A dealer was contacted. The vehicle was taken to the dealer, where
... it was diagnosed, and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact to return the vehicle to the dealer for more diagnostic testing, and a case was opened. The failure mileage was 23,000.Read more
Incident date: Dec 15, 2025
The contact owns a 2024 Cadillac XT5. The contact stated that while driving approximately 10 - 15 MPH and depressing the accelerator pedal, the vehicle failed to respond. There was an abnormal vibrating sound coming from the engine. A dealer was contacted. The vehicle was taken to the dealer, where
... it was diagnosed, and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact to return the vehicle to the dealer for more diagnostic testing, and a case was opened. The failure mileage was 23,000.Read more
Incident date: Jan 13, 2026
On 1/13/2026 while driving on the 91 freeway near Long Beach California we heard a load Pop sound and then felt some air and outside notice in the car . Pulled over shortly and saw a large hole in the rear sun window with cracked glass everywhere. . Made an appointment at Penske Cadillac and a few d
... ays later they are checking to see if it’s covered under warranty. Also filled a claim with AAA . There was absolutely no rock or debris involved.Read more
Incident date: Apr 26, 2024
The contact owns a 2024 Cadillac XT5. The contact stated while driving approximately 55 MPH, the vehicle lost motive power with the RPM at 5,000. The contact stated that the check engine warning light was illuminated. The contact had slowed down for traffic and was able to stop the vehicle. The vehi
... cle was turned off and restarted, and the vehicle operated normally. The contact stated that the failure reoccurred and became an intermittent failure. Additionally, the vehicle was jerking into gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 2,500.Read more
Incident date: Jun 25, 2024
The vehicle made a loud racing noise like a truck and won’t move forward. I was driving on a busy street. I pulled over and turned the vehicle off, then restarted several times The check transmission light finally came on. I called for a tow and it was taken to the dealership after several days, I
... was advised that some of the components to the transmission were put in the the vehicle incorrectly.Read more
Incident date: May 29, 2024
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they
... can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with no remedy for instrument panel not functioning. Thank you GregRead more
Incident date: May 29, 2024
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they
... can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with no remedy for instrument panel not functioning. Thank you GregRead more
Incident date: May 29, 2024
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they
... can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with no remedy for instrument panel not functioning. Thank you GregRead more
Incident date: Jun 7, 2024
Vehicle was shifting erratically and drastically delayed in the lower gears. Additionally, the vehicle was lurching and bucking. I was advised it may be the ring gear. The vehicle has 1034 miles.
Incident date: May 23, 2024
Driver seat airbag randomly deployed. There was no warning in the car after it had gone off, and there was no warning before it went off. Could have resulted in a terrible accident.
Incident date: Apr 28, 2024
Brand new 2024 XT5, 9 speed transmission, loss of power. Had to be towed to Cadillac dealership. I had vehicle for two weeks and as of this day almost three weeks latter no parts to fix. GM has been notified with no answer. It seems the recall needs to be extended to 2024 GM vehicles.
Incident date: May 13, 2024
The contact owns a 2024 Cadillac XT5. The contact stated while driving at an undisclosed speed and approaching a vehicle ahead, the Forward Collision Avoidance system failed to activate, causing the contact to swerve to avoid a collision. No warning lights were illuminated. The vehicle was taken to
... the dealer, who diagnosed a failure with the sensors, informing the contact that the sensors needed to be reprogrammed. The vehicle was repaired, but the failure reoccurred. The contact also stated that while driving at an undisclosed speed with manual mode activated, upon reaching 9th gear, the vehicle lost motive power and was unable to continue to accelerate. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 9,200.Read more
Incident date: May 13, 2024
The contact owns a 2024 Cadillac XT5. The contact stated while driving at an undisclosed speed and approaching a vehicle ahead, the Forward Collision Avoidance system failed to activate, causing the contact to swerve to avoid a collision. No warning lights were illuminated. The vehicle was taken to
... the dealer, who diagnosed a failure with the sensors, informing the contact that the sensors needed to be reprogrammed. The vehicle was repaired, but the failure reoccurred. The contact also stated that while driving at an undisclosed speed with manual mode activated, upon reaching 9th gear, the vehicle lost motive power and was unable to continue to accelerate. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 9,200.Read more
Incident date: Oct 18, 2023
On 10/18/24 I was making a left turn out of my development when a vehicle crashed into the front driver portion of my vehicle. The vehicle was going approximately 40+mph. I was driving approximately 5-10 mph making the turn. I was wearing a seatbelt, hit my head on the drivers door jam/window and
... immediately complained of neck and head pain. No airbags deployed. I sustained a severely herniated disc at C5-6 causing severe spinal cord compression and cervical myelopathy requiring urgent surgery. It was found that I not only had the severely herniated disc but ligament and cartilage that was severely compressing my spinal cord due to the trauma of the accident. I had a seat belt sign (bruising from the seatbelt) and sustained a concussion from the head strike. If the airbags would have deployed likely I would have not had as severe of a cervical spine injury. The vehicle only had 663 miles and only 3 weeks old. The car has at least 21K of damages. The vehicle is still being repair and not in my possession. My collision shop towed by vehicle to GMC/Cadillac dealership for computer/electrical malfunctions. They have been working on these electrical issues for over 2 weeks. The dealership verbalized that they could not differentiate if these electrical issues occurred before or after my accident. Given my serious injuries and high rate of speed that I was hit I have concerns that my airbags should have deployed. Combine with the new electrical/computer issues raises my concerns.Read more
Crash
1 injured
Incident date: Oct 18, 2023
On 10/18/24 I was making a left turn out of my development when a vehicle crashed into the front driver portion of my vehicle. The vehicle was going approximately 40+mph. I was driving approximately 5-10 mph making the turn. I was wearing a seatbelt, hit my head on the drivers door jam/window and
... immediately complained of neck and head pain. No airbags deployed. I sustained a severely herniated disc at C5-6 causing severe spinal cord compression and cervical myelopathy requiring urgent surgery. It was found that I not only had the severely herniated disc but ligament and cartilage that was severely compressing my spinal cord due to the trauma of the accident. I had a seat belt sign (bruising from the seatbelt) and sustained a concussion from the head strike. If the airbags would have deployed likely I would have not had as severe of a cervical spine injury. The vehicle only had 663 miles and only 3 weeks old. The car has at least 21K of damages. The vehicle is still being repair and not in my possession. My collision shop towed by vehicle to GMC/Cadillac dealership for computer/electrical malfunctions. They have been working on these electrical issues for over 2 weeks. The dealership verbalized that they could not differentiate if these electrical issues occurred before or after my accident. Given my serious injuries and high rate of speed that I was hit I have concerns that my airbags should have deployed. Combine with the new electrical/computer issues raises my concerns.Read more
Crash
1 injured
NHTSA Safety Ratings — 2024 CADILLAC XT5
2024 Cadillac XT5 SUV AWD
| Category | Rating |
|---|
| Overall Rating |
5 / 5
★★★★★
|
| Frontal Crash |
5 / 5
★★★★★
|
| Frontal Crash — Driver |
5 / 5
★★★★★
|
| Frontal Crash — Passenger |
5 / 5
★★★★★
|
| Side Crash |
5 / 5
★★★★★
|
| Side Crash — Driver |
5 / 5
★★★★★
|
| Side Crash — Passenger |
5 / 5
★★★★★
|
| Rollover |
4 / 5
★★★★☆
|
| Rollover Risk |
15.1% |
Safety Technology
| Feature | Status |
|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard & Optional |
| Lane Departure Warning | Standard & Optional |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.