2019 AUDI Q5

The contact owns a 2019 Audi Q5. The contact stated that while driving approximately 30 MPH, the vehicle stopped and jerked, and the RED master warning light illuminated, and the message “Electrical Control Module” failure was displayed. On other occasions, while driving at undisclosed speeds, the turn signals and brake lights failed to operate as intended, and the message "Faulty Brake Light" was displayed. The vehicle was towed to the residence. The vehicle was taken to a dealer, where it was diagnosed, and determined that there was water trapped in the clogged sunroof drain, and the water leaked, and the control module was covered in water. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

The contact owns a 2019 Audi Q5. The contact stated that while driving approximately 30 MPH, the vehicle stopped and jerked, and the RED master warning light illuminated, and the message “Electrical Control Module” failure was displayed. On other occasions, while driving at undisclosed speeds, the turn signals and brake lights failed to operate as intended, and the message "Faulty Brake Light" was displayed. The vehicle was towed to the residence. The vehicle was taken to a dealer, where it was diagnosed, and determined that there was water trapped in the clogged sunroof drain, and the water leaked, and the control module was covered in water. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

am writing to report a very concerning safety issue with my 2019 Audi Q5 and to request guidance on whether this may be covered under warranty or if my vehicle is experiencing a malfunction. On Saturday, while driving to an appointment, there was a bicyclist in the bike lane. Suddenly, the “Audi Presence” warning flashed red on my dashboard and the vehicle braked very hard on its own. I was not close to hitting the bicyclist and there was no imminent collision risk. The sudden braking was extremely frightening and could have caused an accident if a car had been behind me. It took quite a while for me to calm down and get my breathing back to normal after the incident. Then this morning, I received a dashboard warning that said: “Drive system: malfunction! Please contact service.” I am very concerned that this may be a malfunction of the automatic emergency braking or driver assistance system, especially after the unexpected hard braking incident. This feels like a serious safety issue. I am very concerned and very unhappy, as this situation felt dangerous and could have resulted in an accident.

am writing to report a very concerning safety issue with my 2019 Audi Q5 and to request guidance on whether this may be covered under warranty or if my vehicle is experiencing a malfunction. On Saturday, while driving to an appointment, there was a bicyclist in the bike lane. Suddenly, the “Audi Presence” warning flashed red on my dashboard and the vehicle braked very hard on its own. I was not close to hitting the bicyclist and there was no imminent collision risk. The sudden braking was extremely frightening and could have caused an accident if a car had been behind me. It took quite a while for me to calm down and get my breathing back to normal after the incident. Then this morning, I received a dashboard warning that said: “Drive system: malfunction! Please contact service.” I am very concerned that this may be a malfunction of the automatic emergency braking or driver assistance system, especially after the unexpected hard braking incident. This feels like a serious safety issue. I am very concerned and very unhappy, as this situation felt dangerous and could have resulted in an accident.

Component: ENGINE AND ENGINE COOLING Summary: The turbocharger on my 2019 Audi Q5 failed prematurely. The initial check engine light and loss of performance began at approximately 48,000 miles, which is within Audi’s 4-year/50,000-mile powertrain warranty. The condition progressively worsened and the vehicle became difficult to drive safely in traffic due to reduced power and hesitation during acceleration. The turbocharger ultimately required complete replacement at 50,334 miles at a cost of $ 2511.20 This appears to be a premature failure of a major engine component. A sudden loss of power while merging or crossing intersections creates a safety concern. The vehicle has been properly maintained, is completely stock, and has never been modified. No warning was provided prior to the check engine light and rapid performance degradation. I am submitting this complaint because similar turbocharger wastegate failures have been documented in other Volkswagen/Audi vehicles using related engines, and a failure at this mileage should not occur in a properly maintained vehicle. Safety Risk: Reduced engine power and hesitation during acceleration creates a hazardous condition when merging into traffic or crossing intersections. Repair: Turbocharger replacement Repair cost: $ 2511.20 Mileage at repair: 50,334

Component: ENGINE AND ENGINE COOLING Summary: The turbocharger on my 2019 Audi Q5 failed prematurely. The initial check engine light and loss of performance began at approximately 48,000 miles, which is within Audi’s 4-year/50,000-mile powertrain warranty. The condition progressively worsened and the vehicle became difficult to drive safely in traffic due to reduced power and hesitation during acceleration. The turbocharger ultimately required complete replacement at 50,334 miles at a cost of $ 2511.20 This appears to be a premature failure of a major engine component. A sudden loss of power while merging or crossing intersections creates a safety concern. The vehicle has been properly maintained, is completely stock, and has never been modified. No warning was provided prior to the check engine light and rapid performance degradation. I am submitting this complaint because similar turbocharger wastegate failures have been documented in other Volkswagen/Audi vehicles using related engines, and a failure at this mileage should not occur in a properly maintained vehicle. Safety Risk: Reduced engine power and hesitation during acceleration creates a hazardous condition when merging into traffic or crossing intersections. Repair: Turbocharger replacement Repair cost: $ 2511.20 Mileage at repair: 50,334

Component: ENGINE AND ENGINE COOLING Summary: The turbocharger on my 2019 Audi Q5 failed prematurely. The initial check engine light and loss of performance began at approximately 48,000 miles, which is within Audi’s 4-year/50,000-mile powertrain warranty. The condition progressively worsened and the vehicle became difficult to drive safely in traffic due to reduced power and hesitation during acceleration. The turbocharger ultimately required complete replacement at 50,334 miles at a cost of $ 2511.20 This appears to be a premature failure of a major engine component. A sudden loss of power while merging or crossing intersections creates a safety concern. The vehicle has been properly maintained, is completely stock, and has never been modified. No warning was provided prior to the check engine light and rapid performance degradation. I am submitting this complaint because similar turbocharger wastegate failures have been documented in other Volkswagen/Audi vehicles using related engines, and a failure at this mileage should not occur in a properly maintained vehicle. Safety Risk: Reduced engine power and hesitation during acceleration creates a hazardous condition when merging into traffic or crossing intersections. Repair: Turbocharger replacement Repair cost: $ 2511.20 Mileage at repair: 50,334

The motor mounts and control arms are defective. The defective motor mounts that secure the engine causes the engine to shake resulting in collapse while driving. Both front control arms over the wheels are defective make clicking noises when turning resulting in the collapse of the car while driving. These problems were discovered by the dealer during a routine maintenance inspection. The warning lights did appear to have the vehicle inspected,

The problem was a turbocharger in my 2019 Audi Q5. The repair was done in January of 2023 by Audi North Houston / Sewell (17815 North Freeway, Houston, TX 77090, ph. # 281-586-1000). The cost was approximately $3,556. The replacement of the turbocharger was the same repair in the turbocharger class settlement (Kimball vs Volkswagen Group of America Inc., Case #XXX), but my vehicle is not apart of the settlement class vehicles. I verified the settlement class vehicles on the turboclasssettlement.com website, and I called their 855-779-6685 number to double check the settlement class vehicles. Their rep, Leisha, indicated, "The 2019 Audi Q5 is not a settlement class vehicle." The Audi Q5 vehicles identified in the settlement are for 2011 - 2014 model years. I had the same problem in my 2019 Audi Q5. Please help!

The problem was a turbocharger in my 2019 Audi Q5. The repair was done in January of 2023 by Audi North Houston / Sewell (17815 North Freeway, Houston, TX 77090, ph. # 281-586-1000). The cost was approximately $3,556. The replacement of the turbocharger was the same repair in the turbocharger class settlement (Kimball vs Volkswagen Group of America Inc., Case #XXX), but my vehicle is not apart of the settlement class vehicles. I verified the settlement class vehicles on the turboclasssettlement.com website, and I called their 855-779-6685 number to double check the settlement class vehicles. Their rep, Leisha, indicated, "The 2019 Audi Q5 is not a settlement class vehicle." The Audi Q5 vehicles identified in the settlement are for 2011 - 2014 model years. I had the same problem in my 2019 Audi Q5. Please help!

Subject: Passenger Occupant Detection System (PODS) – Airbag Safety Concern Description of the Problem: The Passenger Occupant Detection System (PODS) in my 2019 Audi Q5 is malfunctioning. The system intermittently fails to recognize when a passenger is present, or it falsely indicates that a passenger is present when the seat is empty. This creates uncertainty about whether the passenger airbag will deploy correctly in the event of a collision. The issue has occurred multiple times. Safety Concern: Because the PODS system directly controls passenger airbag deployment, a malfunction could result in the airbag being disabled when an adult passenger is seated, or unintentionally activated when no one is present. This poses a significant safety risk. Request: I am reporting this issue as it appears to be a defect in the occupant detection system. Other Audi models from nearby years have had recalls related to PODS malfunctions. I urge NHTSA to investigate whether this defect extends to the 2019 Audi Q5 and to consider issuing a recall if warranted.

Subject: Passenger Occupant Detection System (PODS) – Airbag Safety Concern Description of the Problem: The Passenger Occupant Detection System (PODS) in my 2019 Audi Q5 is malfunctioning. The system intermittently fails to recognize when a passenger is present, or it falsely indicates that a passenger is present when the seat is empty. This creates uncertainty about whether the passenger airbag will deploy correctly in the event of a collision. The issue has occurred multiple times. Safety Concern: Because the PODS system directly controls passenger airbag deployment, a malfunction could result in the airbag being disabled when an adult passenger is seated, or unintentionally activated when no one is present. This poses a significant safety risk. Request: I am reporting this issue as it appears to be a defect in the occupant detection system. Other Audi models from nearby years have had recalls related to PODS malfunctions. I urge NHTSA to investigate whether this defect extends to the 2019 Audi Q5 and to consider issuing a recall if warranted.

Turbo Charger Failed. Lost power for driving and Car Start Stop function failed, quit completely. 2. Fluid leaking in the Motor Mounts. 3. Rear passenger side Tail Reverse Light and Rear camera not Working at all. This could cause me a serious accident or I could get a Citation.

Turbo Charger Failed. Lost power for driving and Car Start Stop function failed, quit completely. 2. Fluid leaking in the Motor Mounts. 3. Rear passenger side Tail Reverse Light and Rear camera not Working at all. This could cause me a serious accident or I could get a Citation.

Turbo Charger Failed. Lost power for driving and Car Start Stop function failed, quit completely. 2. Fluid leaking in the Motor Mounts. 3. Rear passenger side Tail Reverse Light and Rear camera not Working at all. This could cause me a serious accident or I could get a Citation.

The right back up light is defective. This light is in the right rear light housing that sits in the rear bumper. The defective light indicator came on before the 5 year/40k mile warranty had expired. The lamp bulb was changed as I believed this was the cause of the defect error. Took vehicle to Audi dealership where the car was purchased and the service advisor mentioned this happens "all the time" and the entire rear light housing will need to be replaced. Technician diagnostics confirmed this. The bulb was not in-fact out, the power/wiring to the housing was not malfunctioning and the error/fault/malfunction is in the rear bumper light housing. This same issue with 2018 and 2019 Audi's was reported in a thread on [XXX] as well. I feel this is a manufacturing defect and repair/replacement should be covered by the manufacturer, not the consumer. Not having an illuminated reverse backup light is a safety concern for all drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During a rain storm a water egress issue damaged my comfort control module. An issue identified for many Audi Q5 vehicles; however my VIN for some reason is not showing this recall. It appears the recall may need to be expanded.

When I'm waiting to turn and have to almost stop, there is a lag when I accelerate causing the anticipated time to make the turn longer than expected. Almost caused an accident because car wouldn't go when gas was pushed. Very scary.

Getting a message DRIVER SYSTEM MALFUNCTION PLEASE CONTACT SERVICE, I went to a specialized European mechanic and he informed me that the OEM TURBOCHARGER BOOSTER is the problem. He stated that this is a very common problem in the AUDI. He is surprised that there is no recall because it is happening to a lot of cars. The message is constantly coming back.

I was coming to a stop. No objects were in front of me. At about 5mph I was violently thrown forward as the car applied full braking. I do not recall whether I was braking, coasting. This happened a second time as we were making a slow speed turn in an intersection, applying light acceleration. I have not taken the car to the dealership. There were no accidents in both cases. I did go into the vehicle settings and turned the AES off. There have been no further incidents.

The hydraulic engine motor mounts have failed at 45,000 miles

CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE PART AND NOT SERVICEABLE REMOVED AND REPLACED ENTIRE TURBO CHARGER UNIT AND INSTALLED WITH NEW GASKETS AND SEALS FILLED AND BLEED COOLANT SYSTEM AND CLEARED FAULTS SET BASIC SETTINGS AND TEST DROVE ALL OK.

Clock spring I drive a 2019 Volkswagen Audi Q5. My vehicle was serviced on [XXX]. After the service I received a video message saying “overall my vehicle appeared to be in excellent condition”. The following day I was out running errands and the airbag light came on. I thought it may be a glitch due to something that happened during the service. Based on my driving, my signal and the control panels were working as I was able to adjust the radio and call my mother using the steering wheel controls. I contacted the dealership initially I was told because it was Saturday, It would be Monday before anyone could assist me. However, about 15 minutes later, the serviceman, David, who took care of me on Friday called me back. After discussion, he told me I could bring my vehicle in. I brought the vehicle in and waited approximately an hour. The service man later told me that it was the clock spring; however, they were not sure what exactly was wrong with the clock spring. I was placed in a rental and told they would contact me later. Before close of the service department on Saturday, I received a call from the service man who stated it was indeed the spring. He did not specify what exactly was the problem, but that it would need to be replaced. I was looking at cost of $1600. He also told me this is unusual given the number miles that I have on the vehicle I know that Volkswagen has had issues with the clock spring on some of its vehicles. Therefore I am wondering could this potentially be a problem with some Audi vehicles as well? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Seat belt would not release. The first dozen or so times it was extremely difficult to get it to release. Over time it became less difficult, still a struggle. It is currently at Audi of Greenville, SC waiting for a replacement part for a safety issue at a cost of almost $800.

I was driving on the highway in the early morning hours and several warnings appeared stating that the left and right tail lights, left and right brake lights, and center brake lights where faulty. It was dark outside and raining, and I immediately had no rear lights of any kind driving on the highway. The dealership was able to correct the issue with a technical service bulletin, but given the extreme danger involved in not having any working rear lights, I would expect this to be a recall and done free of charge, regardless of warranty status. Because my vehicle was 10K miles beyond the warranty, I had to pay a flat diagnostic fee which simply doesn't make sense. If there is service bulletin, why isn't this update made proactively?

My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.

My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.

My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.

When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue. I am listing the first time this happened, although it is an ongoing issue.

The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sunroof exploded--no sign of rock (not near overpass), gun shot, bird,etc. It just blew up at highway speed on 6/17/2023 near milepost 98 on I-55 south near Cape Girardeau MO. Fortunately the interior cloth sunshade prevented glass from entering the vehicle. We were at risk from the shock of the situation and the possibility of glass debris (but see above). No warning, no inspections.

I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.

I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.

I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.

Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree

Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree

Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree

The contact owns a 2019 Audi Q5. The contact stated that after parking the vehicle and with the engine idling, she exit the vehicle, and moments later the vehicle erroneously began to drive forward and crashed into an office building. During the crash, no injuries were reported. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 35,000.

The contact owns a 2019 Audi Q5. The contact stated that while driving at an undisclosed speed, the catastrophic transmission failure message was displayed and the vehicle inadvertently shifted into manual third gear. The vehicle was waiting to be towed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to exit the vehicle immediately and to have it towed to the dealer. The failure mileage was approximately 31,000.

Power steering rack failed on 4/12/2022 as I drove on I-75 South between Gainesville and Tampa. Lost power steering on the Interstate, putting safety of my passengers (and other vehicles) at risk on the interstate. Audi sent tow and transported vehicle to Wesley Chapel Audi. Failure was confirmed and rack was replaced under warranty.

2019 Q5 - 19457 miles. Power steering failed while traveling on an internal curved road at 10mph. Fortunately, the road was not busy and I was able to pull besides a curb. The car flashed a 'Steering: Malfunction! Please stop vehicle' warning and it was really hard to maneuver the car. Towed the car to nearest Audi dealership and dealer is looking at it. But if this had happened on a freeway, it would've resulted in a catastrophic accident.

I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.

I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.

I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.

After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.

After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.

After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.

A vehicle service center noticed that the rubber on the surface of the tire tread appeared to be failing /deteriorating on all four tires in a way that was not normal. Cracks at least .25 inches deep are forming and some small chunks are separating. Given that the same condition exists on all four tires, this appears to be a manufacturing defect. The dealership examined the tires and agreed that the condition was not normal but not currently part of the Continental tire recall. We highly recommend that this line of tires be included in the recall to protect the safety of drivers and passengers.

VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.