Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 8 of 44,908 (2,245,377 complaints)
CHEVROLET
SILVERADO 1500
(2019) - POWER TRAIN
Sep 9, 2026
Incident date: Sep 1, 2026
Came off the parkway and came to a stop at a stop sign. As I attempted to accelerate forward the truck shuttered violently, did not move forward and then slammed into gear. As it slammed into gear it jerked forward. The force of the jerk pushed me back in the seat and caused the steering wheel to turn. About 100 yards later I came to a stop in traffic. As I attempted to accelerate the same inciden... Read more
Incident date: Sep 5, 2026
Me and my friends are actually going to a trip on three cars. And I am the only one driving my car. All of a sudden when I am on US Highway 82. It started smoke. Immediately I tried to pull over. With in seconds it started fire. I inhaled lot a of smoke. I am a asthama patient so felt dozy immediately. Somehow I immediately came out of the car. I called 911 and whitesbore pd and fire engine team i... Read more
Fire
Incident date: Sep 13, 2022
The back up camera is inoperable at times. Rarely works on hot days or anytime the rear of the EDGE is facing the Sun. It hasn't worked properly for years. I'm not sure of the exact date or mileage it first happened, but it definitely started acting up around 2019.
Incident date: Sep 13, 2022
The back up camera is inoperable at times. Rarely works on hot days or anytime the rear of the EDGE is facing the Sun. It hasn't worked properly for years. I'm not sure of the exact date or mileage it first happened, but it definitely started acting up around 2019.
Incident date: Sep 9, 2026
I am reporting a potentially serious safety defect involving the rear subframe/crossmember of my 2009 Audi Q5. I discovered significant corrosion on the vehicle's rear subframe, which is a structural component supporting the rear suspension and rear axle assembly. The corrosion is substantially more than normal superficial surface rust. There is visible rust scaling and loss of material in areas ... Read more
Incident date: Sep 9, 2026
The vehicle had come to a stop at a 4-way intersection. It started to drive into the intersection and shut off for no reason. The first thought was this was auto start/stop but it was not. The ignition button needed to be pressed to restart the vehicle to proceed. The vehicle is available for inspection. The vehicle came to a stop for no reason in the middle of the intersection making it a ha... Read more
Incident date: Sep 9, 2026
The vehicle had come to a stop at a 4-way intersection. It started to drive into the intersection and shut off for no reason. The first thought was this was auto start/stop but it was not. The ignition button needed to be pressed to restart the vehicle to proceed. The vehicle is available for inspection. The vehicle came to a stop for no reason in the middle of the intersection making it a ha... Read more
VOLKSWAGEN
TAOS
(2026) - VISIBILITY/WIPER
Sep 9, 2026
Incident date: Sep 8, 2026
On XXX, a 2026 Volkswagen Taos SEL AWD with approximately 8,931 miles experienced a sudden failure of the front panoramic sunroof glass while traveling at highway speed on [XXX] in [XXX]. The vehicle was purchased new in January 2026. Shortly before the incident, the vehicle displayed a front-assist/visibility warning. Approximately two minutes later, without any known impact or other warning, th... Read more
Incident date: Sep 9, 2026
My husband and I were on the toll when the steering wheel completely unattached.
Crash
Incident date: Sep 4, 2026
When starting the car a warning ⚠️ light comes on. Engine malfunction Power Reduction Service now So the car will not gain speed. I can turn the car off and restart an the light goes off. But will come back on in a couple of days.
Incident date: Aug 16, 2026
My Autostop feature failed to work and did not restart my car on 2 occasions. 1) My kids and I was a stop sign at an intersection and the car would not turn back on. I had my truck towed. The next business day they told me it started on it own. 2) I was dropping my kids off at camp out of town and came to a red light. My truck would not restart. I was in the middle of the street. The police ... Read more
Incident date: Sep 9, 2026
The car is new with less than 500 miles. At approximately 7:45am the car was being driven on a 2-lane road through a rural area at approximately 50+mph. The car initiated forward collision systems and went full collision avoidance applying full brake and tensioning the seat belt. The car slowed substantially to an estimated 10mph as quickly as it could. There were no vehicles or obstacles in any d... Read more
Incident date: Sep 1, 2026
structural failure of the engine block. confirmed the coolant leak into the cylinders, you are dealing a TSB 19-2346 engine block defect.
Incident date: Aug 23, 2026
My coolant mixing with the oil cause a severe overage. This is what I understood my recall to be about but the FORD dealership refused to fix it on June 1st. Now I’m subject to a very expensive car repair.
KIA
CARNIVAL HYBRID
(2025) - AIR BAGS
Sep 9, 2026
Incident date: Jun 20, 2026
The seat and side curtain Airbags did not deployed on auto crash accident.
Crash
2 injured
Incident date: May 13, 2026
2012 Toyota Prius v with 89,662 miles. Multiple brake warning lights illuminated, and the vehicle stored diagnostic trouble code C1391, “Abnormal Leak in Accumulator.” The brake booster/accumulator pump is also cycling about every 13 seconds, even when the brake pedal is not being applied. The vehicle and components are available for inspection. My safety concern is that this involves a criti... Read more
Incident date: Sep 2, 2026
Car has been cutting off while idleing, or at a stop light. It has also cut off while driving. It has also lost a form of power while going down the highway. The car doesn’t cut off, but pressing the gas does nothing and the rpm’s go crazy, then eventually it catches and the gas peddle works again.
Incident date: Sep 2, 2026
The tail light assembly on these vehicles seems to be a reoccurring issue reported by other owners on online forums and unfortunately we seem to fall under the same category. Water and moisture constantly gets into the rear brake/turn lighting assembly and has been constantly burning out the bulbs it’s become quite ridiculously expensive now. How was my safety put at risk? Well it’s the brake ... Read more
Incident date: Jun 1, 2026
My issue is with the telematics module that no longer functions as it should. My GPS, Super-Cruise, OnStar, WiFi, MyCadillac App, and all other so called safety features touted by OnStar are non-functional. If this isn’t a legitimate concern, I apologize. Otherwise, please help with this widespread known issue.
Incident date: Sep 8, 2026
My jeep was diagnosed with a PTU FAILURE. JEEP has only 51,293 miles. This is a well documented recall on 2019-2023 Jeep Cherokee brand. My VIN is not included yet.
Incident date: Jul 31, 2026
The vehicle had approximately 113,000 miles on the odometer when the initial engine problems began. It began intermittently shaking violently for several seconds immediately after startup. This occurred periodically for approximately one week. During this time, the check engine warning lamp illuminated, and diagnostic trouble codes P0300, P0302, and P0304 were recorded, indicating multiple-cylinde... Read more
JEEP
GRAND CHEROKEE L
(2022) - POWER TRAIN
Sep 9, 2026
Incident date: Jul 13, 2026
Hard shifting occurred. Then service 4WD light came on dash. After an oil change, the light went away, but the hard shifting is still there. An independent dealer replaced my transfer case as well as completed an update to the transmission. The hard shifting came back even worse, with almost every gear. Took to a Dodge/Ram/Jeep dealership who completed a TSB 21-015-23. Their next recommendation is... Read more
JEEP
GRAND CHEROKEE L
(2022) - ELECTRICAL SYSTEM
Sep 9, 2026
Incident date: Jul 13, 2026
Hard shifting occurred. Then service 4WD light came on dash. After an oil change, the light went away, but the hard shifting is still there. An independent dealer replaced my transfer case as well as completed an update to the transmission. The hard shifting came back even worse, with almost every gear. Took to a Dodge/Ram/Jeep dealership who completed a TSB 21-015-23. Their next recommendation is... Read more
Incident date: Dec 31, 1969
lariat ranger 2024 changes modes without input from driver. This has happened dozen times btu not consistent It has happened at 80mph on interstate ,35 mph on road, leaving parking space, and turning corner after stopping for stop light This time went in to 4wheel drive low on dry pavement very difficult to steer until stopped and put back into 2 wheel drive. Has happened in dry weather and rainy... Read more
Incident date: Dec 31, 1969
lariat ranger 2024 changes modes without input from driver. This has happened dozen times btu not consistent It has happened at 80mph on interstate ,35 mph on road, leaving parking space, and turning corner after stopping for stop light This time went in to 4wheel drive low on dry pavement very difficult to steer until stopped and put back into 2 wheel drive. Has happened in dry weather and rainy... Read more
Incident date: Sep 3, 2026
Got home and vehicle would not go into park. I can get it to drive but its only low range. Upon having it inspected, it was discovered the shift cable bushing at the transmission lever was missing.
Incident date: Sep 1, 2026
I am reporting repeated suspension and structural failures involving my 2022 Rivian R1T. In April 2026, at approximately 90,537 miles, Rivian performed a comprehensive inspection and found both front lower control arm bushings torn, the right rear damper leaking, and the rear subframe cracked. Rivian’s own service documentation specifically stated that the vehicle was “unsafe to operate due t... Read more
Incident date: Sep 1, 2026
I am reporting repeated suspension and structural failures involving my 2022 Rivian R1T. In April 2026, at approximately 90,537 miles, Rivian performed a comprehensive inspection and found both front lower control arm bushings torn, the right rear damper leaking, and the rear subframe cracked. Rivian’s own service documentation specifically stated that the vehicle was “unsafe to operate due t... Read more
Incident date: Sep 1, 2026
I am reporting repeated suspension and structural failures involving my 2022 Rivian R1T. In April 2026, at approximately 90,537 miles, Rivian performed a comprehensive inspection and found both front lower control arm bushings torn, the right rear damper leaking, and the rear subframe cracked. Rivian’s own service documentation specifically stated that the vehicle was “unsafe to operate due t... Read more
CHEVROLET
SILVERADO 1500
(2021) - ELECTRICAL SYSTEM
Sep 9, 2026
Incident date: Sep 4, 2026
My 2021 Chevrolet Silverado 1500 RST with the 6.2L engine experienced an engine seizure. The engine was replaced by a Chevrolet dealership under a GM safety recall. Immediately after picking up the vehicle following the recall engine replacement, the truck stalled while still in the Chevrolet dealership parking lot. There was no warning before this first stall. We continued our trip because we did... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Sep 9, 2026
Incident date: Sep 4, 2026
My 2021 Chevrolet Silverado 1500 RST with the 6.2L engine experienced an engine seizure. The engine was replaced by a Chevrolet dealership under a GM safety recall. Immediately after picking up the vehicle following the recall engine replacement, the truck stalled while still in the Chevrolet dealership parking lot. There was no warning before this first stall. We continued our trip because we did... Read more
CHEVROLET
SILVERADO 1500
(2021) - ENGINE
Sep 9, 2026
Incident date: Sep 4, 2026
My 2021 Chevrolet Silverado 1500 RST with the 6.2L engine experienced an engine seizure. The engine was replaced by a Chevrolet dealership under a GM safety recall. Immediately after picking up the vehicle following the recall engine replacement, the truck stalled while still in the Chevrolet dealership parking lot. There was no warning before this first stall. We continued our trip because we did... Read more
Incident date: Sep 9, 2026
Engine has oil consumption, Honda has a recall for this defect told us in August 2026 should have a remedy and is September 2026 and no remedy available yet in their recall can be dangerously drive this motorcycle they supposed repair or replace the whole engine component it’s dangerous can be fatality to drive it
Incident date: Sep 6, 2026
The auto idle system shuts off the vehicle completely at a stoplight or intersection and fails to restart when you release the brake. The vehicle is stuck in traffic and doesn’t restart for a few minutes mine had to be jumped started this THIRD time it happened. This created a hazardous safety condition for my family in which kids are always traveling. The dealer has not provided solution. Conce... Read more
Incident date: Sep 6, 2026
The auto idle system shuts off the vehicle completely at a stoplight or intersection and fails to restart when you release the brake. The vehicle is stuck in traffic and doesn’t restart for a few minutes mine had to be jumped started this THIRD time it happened. This created a hazardous safety condition for my family in which kids are always traveling. The dealer has not provided solution. Conce... Read more
Incident date: Sep 6, 2026
The auto idle system shuts off the vehicle completely at a stoplight or intersection and fails to restart when you release the brake. The vehicle is stuck in traffic and doesn’t restart for a few minutes mine had to be jumped started this THIRD time it happened. This created a hazardous safety condition for my family in which kids are always traveling. The dealer has not provided solution. Conce... Read more
Incident date: Aug 15, 2026
OnXXX, at approximately 5:00 PM CT, my 2025 Rivian R1S was involved in a low-speed rear-end collision at the intersection of [XXX] and the [XXX]. I was merging onto the service road (posted speed approx. 55 mph) behind another vehicle that began its merge through a stop sign, then stopped suddenly. I was moving forward at approximately 5-10 mph while checking oncoming traffic to my left. The vehic... Read more
Crash
Incident date: Aug 15, 2026
OnXXX, at approximately 5:00 PM CT, my 2025 Rivian R1S was involved in a low-speed rear-end collision at the intersection of [XXX] and the [XXX]. I was merging onto the service road (posted speed approx. 55 mph) behind another vehicle that began its merge through a stop sign, then stopped suddenly. I was moving forward at approximately 5-10 mph while checking oncoming traffic to my left. The vehic... Read more
Crash
Incident date: Sep 7, 2026
My truck all of sudden put up the ABS light, traction control light, emergency brake light and loss of cruise control. Had it test at an O'reilly and has a C-2200-49 ABS module failure internal module failure.
Incident date: Sep 7, 2026
My truck all of sudden put up the ABS light, traction control light, emergency brake light and loss of cruise control. Had it test at an O'reilly and has a C-2200-49 ABS module failure internal module failure.
Incident date: Sep 7, 2026
My truck all of sudden put up the ABS light, traction control light, emergency brake light and loss of cruise control. Had it test at an O'reilly and has a C-2200-49 ABS module failure internal module failure.
Incident date: Aug 27, 2026
I opened my sunroof and heard a noise, I was not able to close it. I took it to a repair shop to see if they could get it closed, they advised a break in the assembly and needs to be replaced. My car is out of warranty and it’s a known issue.
Incident date: Sep 8, 2026
Head foam broke without any vehicle accident or forcible contact. Do not see how this is considered a safe safety feature when it just split. I have only had this car seat for a little over 2 yrs and only use when I get my granddaughter. I have also sent this information in to evenflo.
Incident date: Jun 10, 2026
My Transmission is skipping on 3rd gear ratio code and reverse is getting stuck with only 70,000 2021 and i was the only owner.
Incident date: Sep 5, 2026
Catastrophic structural failure of the rear driver-side (LH) brake caliper assembly on a 2023 Tesla Model S Plaid at approximately 18,036 miles. While driving normally on a public roadway, the factory-installed rear LH brake caliper bolts backed out completely due to improper assembly torque or a latent material defect. The unbolted caliper detached entirely from its mounting bracket and collaps... Read more
Incident date: Sep 5, 2026
Catastrophic structural failure of the rear driver-side (LH) brake caliper assembly on a 2023 Tesla Model S Plaid at approximately 18,036 miles. While driving normally on a public roadway, the factory-installed rear LH brake caliper bolts backed out completely due to improper assembly torque or a latent material defect. The unbolted caliper detached entirely from its mounting bracket and collaps... Read more
Incident date: Sep 5, 2026
Catastrophic structural failure of the rear driver-side (LH) brake caliper assembly on a 2023 Tesla Model S Plaid at approximately 18,036 miles. While driving normally on a public roadway, the factory-installed rear LH brake caliper bolts backed out completely due to improper assembly torque or a latent material defect. The unbolted caliper detached entirely from its mounting bracket and collaps... Read more
GMC
SIERRA 1500
(2025) - ENGINE
Sep 9, 2026
Incident date: Sep 9, 2026
When updating the vehicle as prompted by the entrainment system the next day when attempting to start the vehicle it did not start. Vehicle had to be jumped then 6 warning lights came on and disappeared shortly after driving.
GMC
SIERRA 1500
(2025) - ELECTRICAL SYSTEM
Sep 9, 2026
Incident date: Sep 9, 2026
When updating the vehicle as prompted by the entrainment system the next day when attempting to start the vehicle it did not start. Vehicle had to be jumped then 6 warning lights came on and disappeared shortly after driving.
Incident date: Sep 9, 2026
Today, the Tesla updated while my wife was in the car. During the update all electrical systems went down and the car was locked from the inside and out making it so she could not get out. Because the electrical systems were down while the update was going she did not have any AC either. So she was locked in the car without AC in 107F weather. This is an extreme danger to her health and should be ... Read more
1 injured