Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 68 of 44,908 (2,245,377 complaints)
Incident date: Sep 1, 2026
The contact owns a 2025 Hyundai Tucson. The contact stated that while driving 35 MPH on the highway, the vehicle ahead was slowing down to come to a stop, and the contact depressed the brake pedal. The Forward Collision Avoidance system activated and the vehicle came to an abrupt stop. Due to the failure, the contact was rear-ended by the vehicle behind. No air bags had deployed due to the failure... Read more
Crash
Incident date: Aug 30, 2026
The radio displays Uconnect box requires service, please visit an authorized dealer. When that happens you cannot use the safety call 911 button, if you are using your phone for navigation, you will not be able to see it. It also makes the vehicle run different.
Incident date: Aug 30, 2026
The radio displays Uconnect box requires service, please visit an authorized dealer. When that happens you cannot use the safety call 911 button, if you are using your phone for navigation, you will not be able to see it. It also makes the vehicle run different.
Incident date: Aug 31, 2026
When I was at the set of lights my vehicle put itself in park and refused to go back in drive. The dashboard started to flash "shift to park" cars were honking at us people we screaming because we weren't driving when the light turned green. But my car refused to go back into drive. I had to shut it off and turn it back on. I had all my kids (5) in the car. I brought it to the dealership and t... Read more
Incident date: Aug 31, 2026
When I was at the set of lights my vehicle put itself in park and refused to go back in drive. The dashboard started to flash "shift to park" cars were honking at us people we screaming because we weren't driving when the light turned green. But my car refused to go back into drive. I had to shut it off and turn it back on. I had all my kids (5) in the car. I brought it to the dealership and t... Read more
Incident date: Aug 31, 2026
Odometer Fraud. The contact purchased a 2017 Ford F-150. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of the purchase, the vehicle mileage was approximately 170,000, and it was later discovered via a third party that the mileage was 250,000.
CHEVROLET
SILVERADO 1500
(2021) - ENGINE
Sep 1, 2026
Incident date: Jun 1, 2026
Vehicle went into reduced power mode and was taken to the dealership. They had to tear down the motor to diagnose the problem and determined it was the crankshaft and the motor needed to be replaced. It was out of factory warranty however it has an extended warranty and the warranty covered 80% of the repair. We still had to pay over $3k out of pocket. Vehicle is now making engine noises again and... Read more
GMC
SIERRA 1500
(2023) - POWER TRAIN
Sep 1, 2026
Incident date: Aug 27, 2026
While driving truck jolts (rear wheels lock up) then downshifts into a lower gear. Appears to be similar issue as described in Recall 24V797 and 25V148. Not sure why my VIN does not show up on recall. Based on description it is the same problem. Feels unsafe to drive.
Incident date: Sep 1, 2026
I am reporting an unresolved safety issue involving the seat belt buckle recall on my 2023 Hyundai Palisade (NHTSA Recall 25V-607 / Hyundai Campaign 283). For several months, I have repeatedly contacted Hyundai Myrtle Beach attempting to have the recall repair completed. I do not have the exact dates of every telephone call, but there have been multiple attempts. I was repeatedly advised that the... Read more
VOLKSWAGEN
JETTA
(2024) - ELECTRICAL SYSTEM
Sep 1, 2026
Incident date: Jul 19, 2026
My 2024 Volkswagen Jetta experienced a transmission control module (TCM) failure. The vehicle began having transmission problems and became essentially undriveable. It would not operate/shift normally and required repair. The Volkswagen dealer diagnosed the problem as a failed transmission control module and advised that the TCM needs to be replaced. The required TCM has now been on nationwide bac... Read more
VOLKSWAGEN
JETTA
(2024) - POWER TRAIN
Sep 1, 2026
Incident date: Jul 19, 2026
My 2024 Volkswagen Jetta experienced a transmission control module (TCM) failure. The vehicle began having transmission problems and became essentially undriveable. It would not operate/shift normally and required repair. The Volkswagen dealer diagnosed the problem as a failed transmission control module and advised that the TCM needs to be replaced. The required TCM has now been on nationwide bac... Read more
Incident date: Jun 3, 2026
See attached document for complaint.
Incident date: Jun 3, 2026
See attached document for complaint.
Incident date: Aug 24, 2026
Driver-side front suspension is creaking and popping when turning the steering wheel, particularly at low speeds. Noise appears to be coming from the left-front suspension. Vehicle needs inspection of the driver-side front upper control arm/ball joint, lateral and compliance links, bushings and associated suspension components for wear or excessive play.”
Incident date: Aug 18, 2026
"Steering Assist is Reduced, Drive With Care" showed up on the dashboard. The temperature gauge dropped to dead cold. Once the car was parked and cut off, the fan still kept running for 5 minutes. From my research it seems these are the signs of a thermostat being stuck open. It also seems this is a very common problem with this car, according to the internet. This vehicle has around 70K miles. Th... Read more
Incident date: Aug 18, 2026
"Steering Assist is Reduced, Drive With Care" showed up on the dashboard. The temperature gauge dropped to dead cold. Once the car was parked and cut off, the fan still kept running for 5 minutes. From my research it seems these are the signs of a thermostat being stuck open. It also seems this is a very common problem with this car, according to the internet. This vehicle has around 70K miles. Th... Read more
Incident date: Aug 18, 2026
"Steering Assist is Reduced, Drive With Care" showed up on the dashboard. The temperature gauge dropped to dead cold. Once the car was parked and cut off, the fan still kept running for 5 minutes. From my research it seems these are the signs of a thermostat being stuck open. It also seems this is a very common problem with this car, according to the internet. This vehicle has around 70K miles. Th... Read more
Incident date: Aug 25, 2026
The contact owns a 2022 Toyota Corolla. The contact stated that while driving 30 MPH, the steering wheel seized, with the message "Power Steering Low" displayed. The master warning light illuminated, and the vehicle veered off into a ditch. The vehicle was towed to the residence. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified o... Read more
Incident date: Aug 5, 2026
Transmission jumps from 2nd to 4th without warning and causes the vehicle to jerk into oncoming traffic
Incident date: Jul 2, 2025
Head lights are so dim that I had to pull off side of road to see if they were even on. They were on, but absolutely úseles on dark road way because they are so dim thus making driving at night very dangerous. . Problem started about 85,000 miles. I cannot safely drive at night in this vehicle.
Incident date: Aug 30, 2026
On XXX, at approximately 5pm EST, my wife stopped our 2026 Chevrolet Equinox EV after backing out of the garage and put the vehicle in park. After exiting the driver's seat, she was outside the open driver's door, had both feet on the ground and cleared the door enough that she was preparing to close it, when the vehicle began moving with no one in the driver's seat. The vehicle traveled down our ... Read more
Crash
1 injured
Incident date: Aug 30, 2026
On XXX, at approximately 5pm EST, my wife stopped our 2026 Chevrolet Equinox EV after backing out of the garage and put the vehicle in park. After exiting the driver's seat, she was outside the open driver's door, had both feet on the ground and cleared the door enough that she was preparing to close it, when the vehicle began moving with no one in the driver's seat. The vehicle traveled down our ... Read more
Crash
1 injured
Incident date: Aug 30, 2026
On XXX, at approximately 5pm EST, my wife stopped our 2026 Chevrolet Equinox EV after backing out of the garage and put the vehicle in park. After exiting the driver's seat, she was outside the open driver's door, had both feet on the ground and cleared the door enough that she was preparing to close it, when the vehicle began moving with no one in the driver's seat. The vehicle traveled down our ... Read more
Crash
1 injured
Incident date: Jun 26, 2026
We were asked by Nissan corporate to bring in the vehicle for a safety recall related to the battery. The Nissan dealership updated the battery software then gave the vehicle back to us. However, as soon as we drove away the dash lit up with warning lights. We were on the freeway so we pulled over. It was a dangerous situation. We called the dealership and they required us to bring the car back. S... Read more
Incident date: May 3, 2026
The contact owns a 2024 Toyota Tundra. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the short block engine needed to be replaced. The vehicle was repaired. The contact researched and became aware of an unk... Read more
Incident date: Jul 6, 2026
I understand that the vehicle is outside of its original warranty period. However, I do not believe that the expiration of the warranty should automatically make me responsible for a component failure that occurred at only approximately 39,000 miles. The PCV valve and orifice are not routine maintenance items that I would reasonably expect to require replacement at such low mileage. Unlike tires, ... Read more
Incident date: Jul 6, 2026
I understand that the vehicle is outside of its original warranty period. However, I do not believe that the expiration of the warranty should automatically make me responsible for a component failure that occurred at only approximately 39,000 miles. The PCV valve and orifice are not routine maintenance items that I would reasonably expect to require replacement at such low mileage. Unlike tires, ... Read more
Incident date: Jul 22, 2026
Under light-moderate acceleration, a feeling of the transmission slipping is felt. From my understanding, this is a known issue with the newest generation of Equinox & Terrain. I previously owned a 2025 Chevrolet Equinox LT AWD and it had the exact same issue. My local GM Dealership replaced the CV Axle and Axle and the issue was corrected temporarily, but soon after the issue returned. I then rec... Read more
Incident date: Aug 31, 2026
The electrically-driven intelligent brake unit failed on my 2015 Nissan Leaf. The brakes became inoperative: when pressing the brake pedal there is a loud compression/grinding noise and the pedal goes nearly to the floor with little braking force. The failure appeared suddenly after charging the vehicle; it had been working normally before. The vehicle had to be towed to a Nissan dealership. The d... Read more
Incident date: Aug 31, 2026
The electrically-driven intelligent brake unit failed on my 2015 Nissan Leaf. The brakes became inoperative: when pressing the brake pedal there is a loud compression/grinding noise and the pedal goes nearly to the floor with little braking force. The failure appeared suddenly after charging the vehicle; it had been working normally before. The vehicle had to be towed to a Nissan dealership. The d... Read more
Incident date: Sep 1, 2026
Factory powertrain programming actively locks out 9th gear (overdrive) during freeway driving at speeds exceeding 60–65 mph. The vehicle refuses to upshift from 8th to 9th gear, forcing sustained high-RPM operation during standard highway cruising.
Incident date: May 13, 2024
The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating and was shaking violently. The contact associated the failure with the transmission. The manufacturer was notified of the failure and offered a goodwill repair; however, the contact had not agreed to the terms. The vehicle was taken to the dealer and the dealer co... Read more
Incident date: Oct 2, 2025
Engine failure Transmission failure
Incident date: Oct 2, 2025
Engine failure Transmission failure
Incident date: Aug 20, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that the rear-view camera was stuck in the on position. There was an abnormal beeping sound while another vehicle was approaching. The local dealer was contacted and notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Incident date: Jul 27, 2026
Been having a problem with the transmission where it would jump like it launched roller coaster and then slammed into parking because the emergency brake would just automatically engaged without even being touched
Incident date: Aug 31, 2026
On 8.31.26, while driving my 2005 Honda Element Mileage: Approximately 125,000), the front passenger-side airbag spontaneously deployed without warning.There was absolutely no vehicle collision, physical impact, pothole, undercarriage strike, or jarring event to trigger a deployment. Approximately 10 hours prior to the spontaneous deployment, the airbag warning light illuminated on the instrument ... Read more
CHEVROLET
SILVERADO 1500
(2023) - POWER TRAIN
Sep 1, 2026
Incident date: Aug 29, 2026
I had the 6.2 engine replaced at 38k miles. Now at 78k miles my new engine replacement is using 1.5qrt of oil within 4k miles. I am being told i have to watch the oil every 800 miles and report back to Chevrolet. I feel my investment is completely a loss of $60,000.00 + . I was told by the service tech that i will probaly have to have another engine replaced again.. My resale value is NO WHERE nea... Read more
Incident date: Sep 1, 2024
The contact owns a 2020 Honda Odyssey. The contact stated that while driving approximately 60 MPH, the rear hatch tailgate door opened unintendedly. The vehicle was previously taken to the local mechanic who diagnosed the vehicle with electronic tailgate door control module failure, which was caused by water intrusion from the roof drainage system. The control module was replaced but the failure r... Read more
Incident date: Apr 27, 2026
The engine failed due to the known recall defect, dealer confirmed loss of compression in cylinders 2 & 4. I am a federal employee stationed overseas on official duty orders, and Hyundai Motor America is delaying safety recall remedies and buyback negotiations since June 9th.
Incident date: Mar 13, 2026
When at a red light the engine cuts off and does not restart when foot comes off the brake. Sometimes it takes several minutes to start. We were stuck in an intersection and almost were rear ended. Took it ti the dealership. had a new battery up in. By the time we got home, it did it again. Took it back to the dealership, they replaced the started. No problems for 4 months. Now it is doing the sa... Read more
Incident date: Mar 13, 2026
When at a red light the engine cuts off and does not restart when foot comes off the brake. Sometimes it takes several minutes to start. We were stuck in an intersection and almost were rear ended. Took it ti the dealership. had a new battery up in. By the time we got home, it did it again. Took it back to the dealership, they replaced the started. No problems for 4 months. Now it is doing the sa... Read more
Incident date: Sep 1, 2026
2025 Kawasaki Z H2 / ZR1000SNF VIN: [XXX] This motorcycle has experienced multiple serious mechanical failures at extremely low mileage, and I am concerned that it presents an ongoing safety risk. At approximately 2,259 miles, the transmission suffered a major failure requiring warranty repair. Following that repair, the motorcycle exhibited abnormal transmission behavior, including unexpectedly... Read more
Incident date: Sep 1, 2026
2025 Kawasaki Z H2 / ZR1000SNF VIN: [XXX] This motorcycle has experienced multiple serious mechanical failures at extremely low mileage, and I am concerned that it presents an ongoing safety risk. At approximately 2,259 miles, the transmission suffered a major failure requiring warranty repair. Following that repair, the motorcycle exhibited abnormal transmission behavior, including unexpectedly... Read more
Incident date: Sep 1, 2026
The alignment has consistently been an issue since I purchased the truck in March 2025. I've had the wheels aligned 3 times since I purchased it. I took it in for the 25000 mile service and it's out of alignment again. I've never had a vehicle go out of alignment let alone 4 times in 18 months.
Incident date: Aug 31, 2026
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving approximately 70 MPH, the message "Service ESC" was displayed, and the check engine, traction control, and Forward Collision Avoidance warning lights were illuminated. The vehicle started shaking and then lost power. The vehicle was pulled over to the side of the road, parked, and then turned off. The vehicle was not di... Read more
Incident date: Aug 31, 2026
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving approximately 70 MPH, the message "Service ESC" was displayed, and the check engine, traction control, and Forward Collision Avoidance warning lights were illuminated. The vehicle started shaking and then lost power. The vehicle was pulled over to the side of the road, parked, and then turned off. The vehicle was not di... Read more
Incident date: Aug 31, 2026
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving approximately 70 MPH, the message "Service ESC" was displayed, and the check engine, traction control, and Forward Collision Avoidance warning lights were illuminated. The vehicle started shaking and then lost power. The vehicle was pulled over to the side of the road, parked, and then turned off. The vehicle was not di... Read more
Incident date: Aug 31, 2026
While driving my 2020 Kia Sorento on the freeway at highway speed, the panoramic sunroof suddenly shattered without warning. There was a very loud explosive sound that startled and frightened me while I was driving. I was not aware of anything striking the sunroof immediately before it shattered, and there were no warning lights, messages, noises, cracks, or other indications that the glass was ab... Read more
1 injured
4-STAR TRAILER
HAYRACK
(9999) - TRAILER HITCHES
Sep 1, 2026
Incident date: Jul 15, 2026
The contact owns a 2013 Lexus LX570 with a ProPride 3P Trailer Sway Control Hitch attached. The contact stated that while hauling an ATC trailer, the trailer was pulling to one side. The vehicle was taken to the independent mechanic who installed the trailer hitch, but no cause for the issue was found. The vehicle and the trailer hitch were taken to another independent mechanic, but no failure was... Read more