Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 65 of 44,908 (2,245,377 complaints)
Incident date: Jul 10, 2026
I am fully aware that my vehicle has a recall for the backup camera. Manufacturer recall number 25SA9, NHTSA recall number 25v695. That was back on XXX. Almost a year ago. It would be super if I could use my backup camera. I really appreciate that feature in the store parking lot, backing out of my driveway on a busy road, and picking up and dropping off my child from school as there are kids and ... Read more
Incident date: Jul 10, 2026
I am fully aware that my vehicle has a recall for the backup camera. Manufacturer recall number 25SA9, NHTSA recall number 25v695. That was back on XXX. Almost a year ago. It would be super if I could use my backup camera. I really appreciate that feature in the store parking lot, backing out of my driveway on a busy road, and picking up and dropping off my child from school as there are kids and ... Read more
Incident date: Aug 11, 2026
I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so i put the parking brake on. There was no warning lights or messages or other symptoms prio... Read more
Incident date: Jan 1, 2024
driver seat rocking. Acura stated 2018 recall for this issue was vin number specific and does not include my vehicle however this is the issue with my driver seat. they advise repairs at my expense.
Incident date: Sep 1, 2026
After contact the Honda Corporation of this problem, they suggested that I file a complaint with your organization. I have reported a problem to Honda concerning the steering on my 2017 Honda Civic LX. The steering wheel is having a sticky, notchy effect when I am above 4o miles per hour. I am on the PA turnpike atleast once a week and really notice the problem then. What happens is that the car... Read more
INDIAN
PURSUIT DARK HORSE
(2025) - STRUCTURE:MOTORCYCLE:KICKSTAND/CENTER STAND
Sep 1, 2026
Incident date: Sep 1, 2026
The contact owns a 2025 Indian Pursuit Dark Horse Motorcycle. The contact stated that there was a failure with the kickstand. While the motorcycle was parked and in neutral with the kickstand lowered; while the contact was preparing to mount the motorcycle, a gust of wind knocked the motorcycle over, and the motorcycle landed on the contact. The contact stated that the kickstand failure had occurr... Read more
Incident date: Aug 28, 2026
My pilot is suffering from the known safety defect where the engine stalls and force shifts into neutral during Auto Idle Stop. The dealership advisor handed me Service bulletin 23-010 admitting my vehicle matches the exact failure criteria. However, they are refusing to cover the failed starter motor under the warranty extension, even though Honda’s own technical documents state that the starte... Read more
Incident date: Aug 28, 2026
My pilot is suffering from the known safety defect where the engine stalls and force shifts into neutral during Auto Idle Stop. The dealership advisor handed me Service bulletin 23-010 admitting my vehicle matches the exact failure criteria. However, they are refusing to cover the failed starter motor under the warranty extension, even though Honda’s own technical documents state that the starte... Read more
Incident date: Aug 11, 2025
The multipurpose camera went out due to heat apparently and stops the advanced driver assistance systems from working on the vehicle. It was taken to a dealership and was told it’s a known issue and is about 2k to fix.
Incident date: Aug 11, 2025
The multipurpose camera went out due to heat apparently and stops the advanced driver assistance systems from working on the vehicle. It was taken to a dealership and was told it’s a known issue and is about 2k to fix.
Incident date: Aug 11, 2025
The multipurpose camera went out due to heat apparently and stops the advanced driver assistance systems from working on the vehicle. It was taken to a dealership and was told it’s a known issue and is about 2k to fix.
Incident date: Sep 1, 2026
The contact owns a 2023 Tesla Model Y. The contact stated that while the babysitter was attempting to park the vehicle, the front driver’s side control arm detached from the vehicle with a loud pop. No warning light was illuminated. A dealer was contacted. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and... Read more
Incident date: Jul 17, 2026
The contact owns a 2022 Ram 1500. The contact stated that while driving approximately 40 MPH, the vehicle lost power and coasted to a stop along the curb, stalled, and the transmission independently shifted to park(P). The vehicle failed to restart, and the Police arrived on the scene to assist with traffic control. The vehicle was towed to the local dealer, who replaced the high-pressure fuel pum... Read more
Incident date: Jul 17, 2026
The contact owns a 2022 Ram 1500. The contact stated that while driving approximately 40 MPH, the vehicle lost power and coasted to a stop along the curb, stalled, and the transmission independently shifted to park(P). The vehicle failed to restart, and the Police arrived on the scene to assist with traffic control. The vehicle was towed to the local dealer, who replaced the high-pressure fuel pum... Read more
Incident date: Sep 1, 2026
I’ve replaced my blend door actuator 2 times since owning this car in the past year and it’s gone out again. It clicks under the driver’s side constantly until I turn on the temperature control. And when it doesn’t click it blows out hot air on the drivers side and cold air on the passenger side with ac on and cold air on drivers side with heat on and that’s when I know I need to replace... Read more
Incident date: Sep 16, 2025
The contact owned a 2025 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, there was an abnormally loud bang, and the vehicle lost automotive power. Several unknown warning lights were illuminated. The contact was able to pull over to the shoulder of the road, and the vehicle was towed to a local dealer. The engine was replaced under warranty. The failure mileage was a... Read more
FIRESTONE
DESTINATION LE
(9999) - TIRES:SIDEWALL
Sep 1, 2026
Incident date: Aug 30, 2026
The contact owns a 2023 Toyota Rav4 equipped with Firestone Tires, Tire Line: Destination LE2, Tire Size: 225/65/R17, DOT Number: [XXX]. The contact stated that while driving on [XXX], the red light illuminated and there was an abnormal rumbling sound. The contact pulled over at the exit and became aware that the outside circumference of the tire was shredded on the driver’s side rear tire. The ... Read more
FIRESTONE
DESTINATION LE
(9999) - TIRES
Sep 1, 2026
Incident date: Aug 30, 2026
The contact owns a 2023 Toyota Rav4 equipped with Firestone Tires, Tire Line: Destination LE2, Tire Size: 225/65/R17, DOT Number: [XXX]. The contact stated that while driving on [XXX], the red light illuminated and there was an abnormal rumbling sound. The contact pulled over at the exit and became aware that the outside circumference of the tire was shredded on the driver’s side rear tire. The ... Read more
Incident date: Aug 30, 2026
The contact owns a 2023 Toyota Rav4 equipped with Firestone Tires, Tire Line: Destination LE2, Tire Size: 225/65/R17, DOT Number: [XXX]. The contact stated that while driving on [XXX], the red light illuminated and there was an abnormal rumbling sound. The contact pulled over at the exit and became aware that the outside circumference of the tire was shredded on the driver’s side rear tire. The ... Read more
GMC
SIERRA 1500
(2023) - ENGINE
Sep 1, 2026
Incident date: Jul 9, 2026
While driving, my 2023 GMC Sierra with the L87 6.2L engine experienced a sudden, complete, catastrophic loss of engine power. There were no warning lights or messages prior to the failure. This was a one-time event, but it left the truck inoperable and I have been without the vehicle since it happened. The vehicle had recently passed applicable recall checks and had a routine oil change performed,... Read more
Incident date: Aug 10, 2026
The car started giving warnings on the dash "SHIFT TO PARK" even though the shifter is in park. When it happens you can not shut the car off fully causing the battery to drain, you also can not lock the vehicle. The car only has 19K miles on it and GM refuses to fix because the car is out of the standard warranty period by six months.
Incident date: May 15, 2026
The contact owns a 2022 Chevrolet Suburban. The contact received an unknown recall. The contact stated that the vehicle was taken to the dealer, and while parked at the dealer, it was determined that there were metal shavings in the oil and that the engine needed to be replaced. The vehicle was repaired, but a failure occurred 4,000 miles, two months later. The contact stated that while driving 55... Read more
Incident date: Aug 24, 2026
Fuel smell filling the cabin due to cracked fuel pump. Likely associated with fuel pump cover recall notice (recall code AH06) Dealerships refused coverage.
TOYOTA
COROLLA CROSS
(2022) - UNKNOWN OR OTHER
Sep 1, 2026
Incident date: Sep 1, 2026
The vehicle's "Engine Maintenance Required" dashboard message illuminated due to a total failure of the Engine Coolant Bypass Valve, throwing Diagnostic Trouble Code (DTC) P268115. A certified Toyota dealership diagnostic inspection confirmed that an internal seal leak allowed pressurized engine coolant to short out the valve's electrical circuit, rendering the component completely inoperable. Th... Read more
Incident date: Mar 1, 2025
My engine has failed twice. I am now on my third engine. The vehicle stalled while driving on a highway, was in the shop for nearly 3 months and was "fixed" with same 6.2 engine. Eight months later it stalled again was in the shop for 2 months with a new engine. I was informed that they still don't know the issue and they just put the same type of engine. A bandaid was placed in my vehicle and I'... Read more
Incident date: Mar 1, 2025
My engine has failed twice. I am now on my third engine. The vehicle stalled while driving on a highway, was in the shop for nearly 3 months and was "fixed" with same 6.2 engine. Eight months later it stalled again was in the shop for 2 months with a new engine. I was informed that they still don't know the issue and they just put the same type of engine. A bandaid was placed in my vehicle and I'... Read more
Incident date: Jul 9, 2025
The contact owns a 2022 Peterbilt 579. The vehicle was previously repaired under NHTSA Campaign Number: 24V915000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM); however, the vehicle experienced the failure listed in the recall after the recall repair. The contact stated that while driving 22 MPH, the brakes failed to activate. There was no warning light illuminated. The vehicle was taken to a dea... Read more
Incident date: Jul 9, 2025
The contact owns a 2022 Peterbilt 579. The vehicle was previously repaired under NHTSA Campaign Number: 24V915000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM); however, the vehicle experienced the failure listed in the recall after the recall repair. The contact stated that while driving 22 MPH, the brakes failed to activate. There was no warning light illuminated. The vehicle was taken to a dea... Read more
JEEP
GRAND CHEROKEE
(2019) - UNKNOWN OR OTHER
Sep 1, 2026
Incident date: Aug 22, 2026
I recently was driving and my headlights went out, then smoke appeared on the passenger side of my car and immediately caught fire and my car was completely burned down.
Fire
Incident date: Sep 1, 2026
Car automatically hit the brakes for no apparent reason while going at 45 mph. There was no vehicle or any kind of obstacle ahead of behind. Also resulted in tightening of driver seat belt. No injuries. Vehicle was being operated by an authorized and licensed driver.
Incident date: Sep 1, 2026
Car automatically hit the brakes for no apparent reason while going at 45 mph. There was no vehicle or any kind of obstacle ahead of behind. Also resulted in tightening of driver seat belt. No injuries. Vehicle was being operated by an authorized and licensed driver.
Incident date: Aug 29, 2026
On 08/29/2026 while traveling on the interstate the electronic power steering light activated on the cluster of the 2013 ram 1500 truck. After hearing the warning and seeing the warning, there was no power steering on the vehicle as I was traveling at 70 mph down the interstate. The wheel was difficult to turn and the vehicle was hard to maintain control while driving. This presented a safety issu... Read more
Incident date: Jun 29, 2026
I am reporting a potential safety defect involving my 2021 Hyundai Palisade Calligraphy AWD. The vehicle has experienced repeated engine and drivability problems and multiple breakdowns following replacement of the engine by Hyundai. The original engine developed excessive oil consumption and was ultimately replaced by Hyundai with a new engine. Following the engine replacement, the vehicle expe... Read more
Incident date: Jun 29, 2026
I am reporting a potential safety defect involving my 2021 Hyundai Palisade Calligraphy AWD. The vehicle has experienced repeated engine and drivability problems and multiple breakdowns following replacement of the engine by Hyundai. The original engine developed excessive oil consumption and was ultimately replaced by Hyundai with a new engine. Following the engine replacement, the vehicle expe... Read more
Incident date: Jun 29, 2026
I am reporting a potential safety defect involving my 2021 Hyundai Palisade Calligraphy AWD. The vehicle has experienced repeated engine and drivability problems and multiple breakdowns following replacement of the engine by Hyundai. The original engine developed excessive oil consumption and was ultimately replaced by Hyundai with a new engine. Following the engine replacement, the vehicle expe... Read more
GMC
SIERRA 1500
(2018) - POWER TRAIN
Sep 1, 2026
Incident date: Sep 1, 2025
Automatic Transmission not shifting properly unable to accelerate bangs gears while shifting noises from the transmission not reported no warning lamps
VOLKSWAGEN
TIGUAN
(2014) - ENGINE
Sep 1, 2026
Incident date: Sep 1, 2026
My vehicle stalls and completely stops at red lights, stop signs, and low speeds. Currently my vehicle is stalling and stopping at accelerated speeds at 20 mph.
Incident date: Aug 20, 2026
I own two Nuna RAVA car seats, and both have developed unraveling/tearing of the two-point harness buckle/strap between the child’s legs. One seat had noticeable tearing, which prompted me to closely inspect the second seat, where I found the same area beginning to unravel. I contacted Nuna and was initially advised to use glue or tape on the damaged area. After expressing my safety concerns ab... Read more
Incident date: Aug 20, 2026
I own two Nuna RAVA car seats, and both have developed unraveling/tearing of the two-point harness buckle/strap between the child’s legs. One seat had noticeable tearing, which prompted me to closely inspect the second seat, where I found the same area beginning to unravel. I contacted Nuna and was initially advised to use glue or tape on the damaged area. After expressing my safety concerns ab... Read more
Incident date: Aug 20, 2026
I own two Nuna RAVA car seats, and both have developed unraveling/tearing of the two-point harness buckle/strap between the child’s legs. One seat had noticeable tearing, which prompted me to closely inspect the second seat, where I found the same area beginning to unravel. I contacted Nuna and was initially advised to use glue or tape on the damaged area. After expressing my safety concerns ab... Read more
Incident date: Aug 20, 2026
I own two Nuna RAVA car seats, and both have developed unraveling/tearing of the two-point harness buckle/strap between the child’s legs. One seat had noticeable tearing, which prompted me to closely inspect the second seat, where I found the same area beginning to unravel. I contacted Nuna and was initially advised to use glue or tape on the damaged area. After expressing my safety concerns ab... Read more
MERCEDES-BENZ
C300
(2015) - STRUCTURE
Sep 1, 2026
Incident date: Sep 1, 2026
The contact owns a 2015 Mercedes-Benz C300. While the contact’s son was driving approximately 20 MPH, the vehicle veered to the left and into the next lane when the brake pedal was depressed. The vehicle was cautiously driven back to the residence and parked. The vehicle was later towed to the local dealer to be diagnosed, and it was determined that the rear subframe had severe rust and was frac... Read more
Incident date: Jul 1, 2026
I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out to see if jeep can help with this problem Thank you [XXX] [XXX] INFORMATION R... Read more
Incident date: Jul 14, 2026
The factory white paint on my 2016 Honda HR-V is severely peeling, and delaminating from the vehicle body panels. The paint failure has exposed bare metal beneath, resulting in rapid corrosion and rust formation. Large flakes of paint have detached while driving at highway speeds, creating a dangerous flying debris hazard for vehicles behind me and distracting other drivers.My local authorized Hon... Read more
AUDI
A4 ALLROAD
(2016) - STRUCTURE:BODY
Sep 1, 2026
Incident date: May 12, 2026
Suspension subframe crossmember (Upper)(part number 8K0505235AQ) has severe rust Corrosion perforation, and is available for inspection. Fear of unsafe vehicle operation due to the Structural integrity being severely compromised rendering the vehicle unsafe to operate. The rusted subframe as been confirmed by an Audi dealer and an independent service center. The vehicle has been inspe... Read more
Incident date: Aug 27, 2026
I recently pulled over to help a woman driving a 2026 GMC Terrain who had run out of gas in the middle of XXX in Virginia. Obviously, the first priority was to get the vehicle out of the travel lanes and onto the shoulder. I tried to figure out how to put the Terrain into neutral so we could move it, only to discover that **the vehicle cannot be shifted into neutral if it is not running.** Since ... Read more
FORD
MUSTANG MACH E
(2021) - ELECTRICAL SYSTEM
Sep 1, 2026
Incident date: Jun 15, 2026
My 2021 Ford Mustang Mach-E (142,009 miles) intermittently fails to accept a charge at public DC fast-charging stations. My husband relies on these stations because our home electrical panel cannot support a home EV charger, and he uses this vehicle daily for his work in commercial real estate, often needing to charge it twice a day while traveling throughout Southern California. We first brought... Read more
Incident date: May 5, 2026
The contact owns a 2019 Honda HR-V. While the contact's son was driving at an undisclosed speed, the engine overheated. No warning lights were illuminated. The vehicle was towed to the dealer, where the vehicle was diagnosed with cylinder head, head gaskets, and gasket kit failures. In addition, the contact was informed that the coolant needed to be drained, and the oil level needed to be checked.... Read more
Incident date: Oct 10, 2025
Fall of 2025. After braking in a round a bout vehicle would not drive. I had enough forward momentum to get through the round a bout and pull over. Once stopped I shut off truck and restarted it. The transmission worked after restarting. Took truck to dealer but they could not determine any problems. August 2026 same issue occurred in another round a bout. I was able to limp to a side stre... Read more
Incident date: Aug 23, 2026
The 2.0l Ecoboost engine is indicating an error code of P0302 after an engine service light. This code is for a Cylinder 2 misfire. The vehicle reserve coolant tank is showing low and in need of coolant after a recent oil/fluid service. This likely is the beginning of the known issue of coolant intrusion into this 2017 2.0L Ecoboost engine. This results in the need to replace the longblock of this... Read more