Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 64 of 44,303 (2,215,138 complaints)
Incident date: May 25, 2026
I was driving on the highway and I wanted to pass someone the car cut power and was not accelerating and the car slowed down. I went to a mechanic shop and they said there was an internal brake sensor failed and brake booster failure.
Incident date: May 14, 2026
While driving, the engine began making a loud knocking/rattling noise and the check engine light began flashing. The vehicle experienced a loss of power and was unsafe to continue operating normally. The vehicle was taken to a Hyundai dealership for diagnosis. The engine requires replacement. Hyundai denied coverage, claiming excessive oil consumption and/or maintenance concerns. However, upon in... Read more
Incident date: May 14, 2026
While driving, the engine began making a loud knocking/rattling noise and the check engine light began flashing. The vehicle experienced a loss of power and was unsafe to continue operating normally. The vehicle was taken to a Hyundai dealership for diagnosis. The engine requires replacement. Hyundai denied coverage, claiming excessive oil consumption and/or maintenance concerns. However, upon in... Read more
Incident date: Jun 1, 2026
Passenger brake Led Circuit board prematurely failed resulting in the entire assembly needing replacement. The assembly is $500 and higher. This is a safety issue and though there was a class action lawsuit, the light fails after 72000 miles which appears to be when GMC wont replace the part. $500 for a tail light replacement is a financial burden to be able to keep the car on the road. There is n... Read more
Incident date: May 20, 2026
Driver side door will not unlock or lock if the sun is shining on it. It gets overheated and will not function. This is a safety issue when it comes to my ability to enter the vehicle in a timely manner as well as the ability to enter at all.
Incident date: May 31, 2026
While driving, the vehicle experiences dangerous episodes of what is widely known as "sticky steering." Specifically, when initiating a sweeping left-hand turn, the steering wheel hits a point of sudden mechanical resistance, requiring an unexpected and sudden increase in steering effort to turn the wheel. When trying to maintain or exit the turn, this resistance causes the steering wheel to bind ... Read more
CHEVROLET
SILVERADO 1500
(2021) — ELECTRICAL SYSTEM
Jun 1, 2026
Incident date: Apr 19, 2026
1. An electrical failure from a component of the main wiring harness causes the ECM to respond with Service ESC, Reduced Engine Power, Service parking brake, service traction control. 2. Interstate driving requires maintaining rate of speed to avoid collision. The vehicle is much more difficult to drive as acceleration is very poor and also main safety functions like traction control are disabled.... Read more
Incident date: May 28, 2026
Was driving down the hwy with the sunroof open tucked inside the headliner when a loud sound startled me and when I shut the sunroof glass rained down All over me
CHEVROLET
SILVERADO 1500
(2022) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: May 16, 2026
Wife was shopping with our kids. Stated she smelled gas and it continued to get stronger smelling as she drove. Noticed the mile to empty graph was going down really fast. I had her pull over at a safe location and look underneath the truck for anything out of the ordinary. Found gas running out of the engine bay dripping on the hit exhaust and atomiziing. I had her shut the truck off immediatel... Read more
CHEVROLET
SILVERADO 1500
(2021) — ELECTRICAL SYSTEM
Jun 1, 2026
Incident date: May 31, 2026
1. An electrical failure from a component of the main wiring harness causes the ECM to respond with Service ESC, Reduced Engine Power, Service parking brake, service traction control. 2. Interstate driving requires maintaining rate of speed to avoid collision. The vehicle is much more difficult to drive as acceleration is very poor and also main safety functions like traction control are disabled... Read more
Incident date: Dec 1, 2025
Bluelink remote start with climate control is defective. When initiated, the vehicle starts but the climate control system comes on in the OFF state and does not apply the saved preset, including front and rear defroster settings. This defeats the intended pre-conditioning function in winter conditions, where a remote-activated defroster is a meaningful visibility/safety feature. The defect has p... Read more
Incident date: Dec 1, 2025
Bluelink remote start with climate control is defective. When initiated, the vehicle starts but the climate control system comes on in the OFF state and does not apply the saved preset, including front and rear defroster settings. This defeats the intended pre-conditioning function in winter conditions, where a remote-activated defroster is a meaningful visibility/safety feature. The defect has p... Read more
LAND ROVER
DISCOVERY
(2019) — UNKNOWN OR OTHER
Jun 1, 2026
Incident date: Oct 20, 2025
Vehicle was taken to dealership for turning off while driving. While at the dealership the truck developed a windshield leak. Land rover discovery has a known issue with the windshield leaking. Windshield was replaced in 2021; I was not the owner at that time. In December 2025 the dealer discovered the leak and did not repair it knowing that these vehicles are known for water leaking and causi... Read more
Incident date: Jun 1, 2026
The fuel gauge in my 2015 Taurus/Interceptor is showing inaccurate fuel levels; it will show there is less fuel in the tank than there actually is, causing me to think I am possibly going to run out of fuel. Example: I will fill the fuel tank when the gauge reads 3/4, which should be around 5 gallons of fuel used. The amount of fuel being put in the tank is significantly less than what the fuel ga... Read more
Incident date: Jun 1, 2026
The fuel gauge in my 2015 Taurus/Interceptor is showing inaccurate fuel levels; it will show there is less fuel in the tank than there actually is, causing me to think I am possibly going to run out of fuel. Example: I will fill the fuel tank when the gauge reads 3/4, which should be around 5 gallons of fuel used. The amount of fuel being put in the tank is significantly less than what the fuel ga... Read more
Incident date: Jun 1, 2026
The fuel gauge in my 2015 Taurus/Interceptor is showing inaccurate fuel levels; it will show there is less fuel in the tank than there actually is, causing me to think I am possibly going to run out of fuel. Example: I will fill the fuel tank when the gauge reads 3/4, which should be around 5 gallons of fuel used. The amount of fuel being put in the tank is significantly less than what the fuel ga... Read more
Incident date: Feb 14, 2019
Engine burns 1quart of oil, 100 miles. Brakes went to floor, brake lines had holes at 69,000 miles. Driver rear axel leaks. 2006 Cadillac CTS is a lemon!! Money Pit !!!
Incident date: Feb 14, 2019
Engine burns 1quart of oil, 100 miles. Brakes went to floor, brake lines had holes at 69,000 miles. Driver rear axel leaks. 2006 Cadillac CTS is a lemon!! Money Pit !!!
Incident date: Feb 14, 2019
Engine burns 1quart of oil, 100 miles. Brakes went to floor, brake lines had holes at 69,000 miles. Driver rear axel leaks. 2006 Cadillac CTS is a lemon!! Money Pit !!!
Incident date: Apr 2, 2026
On [XXX], my 2015 BMW 328i xDrive (VIN: [XXX] , N20 engine, 124,250 miles) suffered a catastrophic engine failure while in operation. Component/System Failed: The timing chain guides and oil pump drive chain module failed. The plastic timing chain guide broke apart inside the engine. The vehicle was salvaged and is no longer available for inspection. Safety Risk: The oil pressure warning illumin... Read more
Incident date: Mar 5, 2021
We purchased our palisade in October of 2020 brand new from the dealer. On march 5th 2021 @ 7946 miles on the car we took it in to the dealer because the passenger rear seatbelt had released on its own when braking hard with a child buckled in a booster seat. They said they could not verify the problem. Then again on April 22 2022 @ 37,924 miles we again took the palisade back in because the drive... Read more
Incident date: Mar 5, 2021
We purchased our palisade in October of 2020 brand new from the dealer. On march 5th 2021 @ 7946 miles on the car we took it in to the dealer because the passenger rear seatbelt had released on its own when braking hard with a child buckled in a booster seat. They said they could not verify the problem. Then again on April 22 2022 @ 37,924 miles we again took the palisade back in because the drive... Read more
Incident date: Jun 1, 2026
So the ultimate failure is from a catastrophically failed crankshaft journal thrust bearing. Which could be caused from one of two things: 1) The crankshaft thrust bearings they are putting in these motors are made with inferior materials, probably cheap Chinese crap or 2) The crankshaft end play tolerance was never set properly, giving the crankshaft the ability to move forward and backward in th... Read more
Incident date: Apr 10, 2026
The fuel injectors failed for the exact same reason as other VINs that Honda issued an extended warranty for. The fuel injectors failed without warning and went into limp mode. The vehicle barely moved in rush hour in an unfamiliar city with very busy traffic. I reached out to Honda and they could not provide an explanation as to why the warranty wasn't extended for the fuel injectors like they... Read more
Incident date: Sep 17, 2025
The vehicle was purchased brand new from an authorized franchised dealership, sold and contracted as being equipped with a dealer-installed 2.5-inch suspension lift. At approximately 20,000 miles, a severe front-end squeaking symptom developed. The vehicle was brought to a separate authorized Toyota dealership service center for inspection. An authorized Toyota Master Technician formally inspec... Read more
Incident date: Sep 17, 2025
The vehicle was purchased brand new from an authorized franchised dealership, sold and contracted as being equipped with a dealer-installed 2.5-inch suspension lift. At approximately 20,000 miles, a severe front-end squeaking symptom developed. The vehicle was brought to a separate authorized Toyota dealership service center for inspection. An authorized Toyota Master Technician formally inspec... Read more
Incident date: Sep 17, 2025
The vehicle was purchased brand new from an authorized franchised dealership, sold and contracted as being equipped with a dealer-installed 2.5-inch suspension lift. At approximately 20,000 miles, a severe front-end squeaking symptom developed. The vehicle was brought to a separate authorized Toyota dealership service center for inspection. An authorized Toyota Master Technician formally inspec... Read more
Incident date: Jan 15, 2026
Contact owns a 2017 FORD EDGE. The contact stated that upon starting the vehicle, the vehicle would hesitate and stutter with the check engine warning light illuminated. The contact also stated that while driving at various speeds and stops the heat would independently turned off and on in the vehicle. Contact also stated the coolant low warning light illuminated in the vehicle and coolant was ad... Read more
Incident date: Jan 15, 2026
Contact owns a 2017 FORD EDGE. The contact stated that upon starting the vehicle, the vehicle would hesitate and stutter with the check engine warning light illuminated. The contact also stated that while driving at various speeds and stops the heat would independently turned off and on in the vehicle. Contact also stated the coolant low warning light illuminated in the vehicle and coolant was ad... Read more
Incident date: Jan 15, 2026
Contact owns a 2017 FORD EDGE. The contact stated that upon starting the vehicle, the vehicle would hesitate and stutter with the check engine warning light illuminated. The contact also stated that while driving at various speeds and stops the heat would independently turned off and on in the vehicle. Contact also stated the coolant low warning light illuminated in the vehicle and coolant was ad... Read more
FORD
MUSTANG MACH E
(2022) — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Jun 1, 2026
Incident date: May 9, 2026
The vehicle’s rear/360 camera system, SYNC/APIM display system, and Reverse Brake Assist/back-over prevention system appear to have malfunctioned. The vehicle is available for inspection upon request. After a software update was performed by the Ford dealer, the vehicle began displaying the warning message: “Reverse Brake Assist not available — See manual.” At the same time, the rear/360 ... Read more
Incident date: Apr 1, 2026
The Navigation screen bounces back and forth. It's been reset twice and it just goes back to bouncing around. This is a real issue that needs to be recalled and fixed immediately.
Incident date: Apr 1, 2026
The Navigation screen bounces back and forth. It's been reset twice and it just goes back to bouncing around. This is a real issue that needs to be recalled and fixed immediately.
FORD
MUSTANG MACH E
(2023) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 1, 2026
Incident date: May 21, 2026
While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard. Not knowing what happened I continued to dri... Read more
FORD
MUSTANG MACH E
(2023) — POWER TRAIN
Jun 1, 2026
Incident date: May 21, 2026
While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard. Not knowing what happened I continued to dri... Read more
FORD
MUSTANG MACH E
(2023) — SERVICE BRAKES
Jun 1, 2026
Incident date: May 21, 2026
While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard. Not knowing what happened I continued to dri... Read more
Incident date: Jan 2, 2023
All of my dash lights are on.
Incident date: Jan 2, 2023
All of my dash lights are on.
Incident date: Apr 14, 2025
The engine light has come on several times. I was told it was the battery ignition switch, then the sensor in front of the car and now they are saying it is the turbo
Incident date: Apr 14, 2025
The engine light has come on several times. I was told it was the battery ignition switch, then the sensor in front of the car and now they are saying it is the turbo
Incident date: Apr 14, 2025
The engine light has come on several times. I was told it was the battery ignition switch, then the sensor in front of the car and now they are saying it is the turbo
Incident date: Mar 30, 2026
Prior to [XXX] The vehicle ran rough and sputter excessively. I took car to local repair shop. Diagnostic equipment determined the fuel injector needed to be replaced. Vehicle ran better but continued to sputter and ride rough on occasion. Prior to [XXX], the vehicle stopped operating properly. The vehicle would not travel faster than 20 mph and sometimes would stop completely in the middle of the... Read more
Incident date: May 26, 2026
The vehicle's infotainment system, specifically when utilizing Android Auto, is subject to recurrent, unprompted UI freezes and interface crashes while the vehicle is in motion. These malfunctions are induced by a persistent server-side enterprise management policy ('DISABLED_BY_ADMIN_POLICY') applied to the connected mobile device. The resulting software-induced failures cause the vehicle's displ... Read more
Incident date: May 26, 2026
The vehicle's infotainment system, specifically when utilizing Android Auto, is subject to recurrent, unprompted UI freezes and interface crashes while the vehicle is in motion. These malfunctions are induced by a persistent server-side enterprise management policy ('DISABLED_BY_ADMIN_POLICY') applied to the connected mobile device. The resulting software-induced failures cause the vehicle's displ... Read more
Incident date: Jun 1, 2026
I purchased a half shaft from Orielly on XXX and [XXX] in [XXX] on [XXX]. I checked the length of the half shaft and installed it. It fit as it should and the vehicle drove fine on the 3 mile test drive. on [XXX], i decided to drive the vehicle to work when 10 miles into the trip, the half shaft locked up on the freeway, put the crv on 3 wheels, and almost rolled. After caliming down and get... Read more
Incident date: May 8, 2026
The clear coat has completely failed on mainly the hood and roof of the entire vehicle. Each of the sides have lost a good amount of shine too but there hood and roof are a compete different color compared to the rest of the Tahoe. The paint is the pewter/grey so it is extremely noticeable and very much an eyesore.
Incident date: May 8, 2026
The clear coat has completely failed on mainly the hood and roof of the entire vehicle. Each of the sides have lost a good amount of shine too but there hood and roof are a compete different color compared to the rest of the Tahoe. The paint is the pewter/grey so it is extremely noticeable and very much an eyesore.
Incident date: Oct 1, 2025
Steering rack started to fail after only 15000 miles
Incident date: May 31, 2026
I am filing a safety complaint regarding my 2025 Cadillac Escalade, which experienced a catastrophic engine failure while being driven on a public roadway with approximately 13,000 miles on the vehicle. While traveling from [XXX] to [XXX] , the vehicle suddenly lost power while in motion. A warning message appeared stating “Press to Start Again.” The engine shut off completely while driving,... Read more