Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 59 of 44,303 (2,215,138 complaints)
Incident date: Jun 24, 2025
The contact owns a 2015 Ford Taurus. The contact stated while reversing, the rear view camera displayed an unfocused image. The contact stated that the rear view camera displayed an unclear and zoomed-out image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The ... Read more
Incident date: May 30, 2026
While operating the vehicle, I began to hear a metallic grinding noise originating from the center of the engine compartment. The sound was clearly audible within the cabin. Approximately one mile before the vehicle ultimately failed, the engine began to malfunction. As I slowed to a stoplight, the vehicle started to shake before shutting off abruptly and entering a coasting state. All electrical ... Read more
Incident date: May 30, 2026
While operating the vehicle, I began to hear a metallic grinding noise originating from the center of the engine compartment. The sound was clearly audible within the cabin. Approximately one mile before the vehicle ultimately failed, the engine began to malfunction. As I slowed to a stoplight, the vehicle started to shake before shutting off abruptly and entering a coasting state. All electrical ... Read more
Incident date: May 30, 2026
While operating the vehicle, I began to hear a metallic grinding noise originating from the center of the engine compartment. The sound was clearly audible within the cabin. Approximately one mile before the vehicle ultimately failed, the engine began to malfunction. As I slowed to a stoplight, the vehicle started to shake before shutting off abruptly and entering a coasting state. All electrical ... Read more
Incident date: May 20, 2026
The horn on my vehicle activates (blows) when I turn the steering wheel to certain positions. I believe this to be a road hazard. Especially since I had to remove the horn relay to prevent the horn from blowing in traffic until I can get it repaired. Several other Ford vehicles have been recalled for this exact problem. Just to diagnose this problem at the Ford dealer is $170.00. Help!
Incident date: May 20, 2026
The horn on my vehicle activates (blows) when I turn the steering wheel to certain positions. I believe this to be a road hazard. Especially since I had to remove the horn relay to prevent the horn from blowing in traffic until I can get it repaired. Several other Ford vehicles have been recalled for this exact problem. Just to diagnose this problem at the Ford dealer is $170.00. Help!
Incident date: Mar 1, 2025
The contact owns a 2023 NISSAN Rogue. The contact stated that while driving the vehicle at an undisclosed speed, the vehicle failed to accelerate and slowed down. The vehicle was towed to a dealer where it was diagnosed to have a part that made oil burn and caused metal shavings in the oil. The vehicle was released, but the vehicle continued with the same issue. The vehicle was towed back to the d... Read more
Incident date: Jun 2, 2026
The car that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replace Ac don’t blow any cool air To be driving with a minor child it put he’s health in a bad risky situation
Incident date: Jun 2, 2026
The car that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replace Ac don’t blow any cool air To be driving with a minor child it put he’s health in a bad risky situation
Incident date: Jun 2, 2026
The car that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replace Ac don’t blow any cool air To be driving with a minor child it put he’s health in a bad risky situation
Incident date: Jun 2, 2026
On multiple occasions, the car's onboard, factory-installed user interface system (the computer screen that operates climate control, navigation, entertainment, etc.) has pushed pop-up ads for Sirius FM. These pop-ups persist and interfere with operating of the system. This presents a driving distraction and hazard due to (1) operator attention is drawn from the road, (2) normal function of the s... Read more
Incident date: May 28, 2026
Sunroof caused a leak in the vehicle cabin, under the front driver rug. So the water was coming up from the floor. This was after a heavy rain. I was told by Honda the drains were clogged and paid $1k for repair 5 months ago. I just recently noticed more water pooling on the rug after another heavy rain and now they say the seals on the sunroof are failing. I rarely use the sunroof. I purchased th... Read more
Incident date: Nov 15, 2025
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
Fire
Incident date: Nov 15, 2025
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
Fire
Incident date: May 29, 2026
2021 Ford F-150 Lariat, 5.0L Coyote V8, purchased new, now 65k miles. Two interrelated safety defects: OIL CONSUMPTION: On 3/21/2026 at 62k miles, I discovered the engine was critically low on oil. Only 3 quarts drained during a full oil change, against a rated 8.8 quart capacity. The engine had been running on one third of required oil. The onboard oil life monitor showed 9% remaining and gave NO... Read more
Incident date: May 29, 2026
2021 Ford F-150 Lariat, 5.0L Coyote V8, purchased new, now 65k miles. Two interrelated safety defects: OIL CONSUMPTION: On 3/21/2026 at 62k miles, I discovered the engine was critically low on oil. Only 3 quarts drained during a full oil change, against a rated 8.8 quart capacity. The engine had been running on one third of required oil. The onboard oil life monitor showed 9% remaining and gave NO... Read more
Incident date: May 29, 2026
2021 Ford F-150 Lariat, 5.0L Coyote V8, purchased new, now 65k miles. Two interrelated safety defects: OIL CONSUMPTION: On 3/21/2026 at 62k miles, I discovered the engine was critically low on oil. Only 3 quarts drained during a full oil change, against a rated 8.8 quart capacity. The engine had been running on one third of required oil. The onboard oil life monitor showed 9% remaining and gave NO... Read more
Incident date: May 30, 2026
I have a 2019 Honda Pilot Touring with an intermittent fault. At apparently random intervals, I'll get the following faults on start: Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High-Beam Problem If I drive the car a couple of miles, there's a 50-50 chance I'll get them the next time the car starts.... Read more
Incident date: May 30, 2026
I have a 2019 Honda Pilot Touring with an intermittent fault. At apparently random intervals, I'll get the following faults on start: Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High-Beam Problem If I drive the car a couple of miles, there's a 50-50 chance I'll get them the next time the car starts.... Read more
Incident date: May 30, 2026
I have a 2019 Honda Pilot Touring with an intermittent fault. At apparently random intervals, I'll get the following faults on start: Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High-Beam Problem If I drive the car a couple of miles, there's a 50-50 chance I'll get them the next time the car starts.... Read more
Incident date: Oct 14, 2025
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
Fire
Incident date: Oct 14, 2025
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
Fire
MERCEDES-BENZ
C 300
(2025) — STRUCTURE:BODY
Jun 2, 2026
Incident date: May 26, 2026
The panoramic sunroof unexpectedly shattered while the vehicle was parked in my driveway overnight. There was no collision, impact, weather event, vandalism, or any other external cause that could explain the failure. The damaged sunroof remains available for inspection upon request, and security camera footage from my property shows no outside influence that could have caused the glass to break. ... Read more
MERCEDES-BENZ
C 300
(2025) — UNKNOWN OR OTHER
Jun 2, 2026
Incident date: May 26, 2026
The panoramic sunroof unexpectedly shattered while the vehicle was parked in my driveway overnight. There was no collision, impact, weather event, vandalism, or any other external cause that could explain the failure. The damaged sunroof remains available for inspection upon request, and security camera footage from my property shows no outside influence that could have caused the glass to break. ... Read more
MINI
COOPER S CONVERTIBLE
(2005) — STEERING
Jun 2, 2026
Incident date: Apr 1, 2026
The contact owns a 2005 Mini Cooper S. The contact stated while driving 10-15 MPH, the steering wheel was significantly loose and turned excessively. Additionally, the contact stated that the steering wheel felt like it would detach from the column. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not conta... Read more
Incident date: May 23, 2026
The contact owns a 2016 Honda Pilot. The contact stated that after attempting to use the Push-To-Start to start the vehicle, an abnormal clicking sound was heard and the engine failed to turn over. Several Unknown warning lights illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed with a seized engine that was possibly related to NHTSA Campaign: 23V751000 (Eng... Read more
Incident date: May 13, 2026
The contact owns a 2013 Ford Fiesta. The contact received the recall notification letter for NHTSA Campaign Number: 20V331000 (latches, locks, and linkages). The contact stated that the passenger-side door opened while driving at 30-35 MPH. While her daughter was driving, the passenger side rear door came ajar. No warning lights were illuminated. The vehicle was taken to the local dealer, who was ... Read more
CHEVROLET
SILVERADO 1500
(2015) — SERVICE BRAKES
Jun 2, 2026
Incident date: Jun 2, 2026
I test drove a 2026 Silverado 1500 at Hanania Chevrolet in Saint Augustine Florida on [XXX]. Before the test drive, I advised the salesperson in the rear seat that the Service Brake Assist light was on at the instrument panel. He advised that the light needed to be reset and he would have it taken care of. I returned to the showroom to complete the required paper work and the vehicle was cleaned... Read more
Incident date: May 27, 2026
Was in a car accident on Wednesday may 27,2026 . Crashed at a speed of about 51 if not more and NONE of the air bags deployed. I have spoken to my insurance and they said I needed to file a complaint or claim someway else for the airbags not deploying.
Crash
2 injured
Incident date: May 9, 2026
The 2018 F150 I purchased started out a good vehicle like most vehicle do. The problems then began to come one after the other. Routine oil changes on the vehicle at the dealership with no hiccups turned into “Your motor is low on oil”. The tech tried to find a leak. The motor wasn’t leaking ANYTHING, so naturally the tech told me the motor was burning the missing oil. The tech told me “th... Read more
Incident date: May 9, 2026
The 2018 F150 I purchased started out a good vehicle like most vehicle do. The problems then began to come one after the other. Routine oil changes on the vehicle at the dealership with no hiccups turned into “Your motor is low on oil”. The tech tried to find a leak. The motor wasn’t leaking ANYTHING, so naturally the tech told me the motor was burning the missing oil. The tech told me “th... Read more
GRAND DESIGN
IMAGINE
(2020) — UNKNOWN OR OTHER
Jun 2, 2026
Incident date: May 30, 2026
I am filing a formal safety complaint against Camping World for structural equipment overloading, unauthorized safety component manipulation, and willful public safety endangerment. On May 29, the dealer hitched a 37' long trailer to my half ton truck frame. This combination violates critical highway stability standards. A 37' trailer requires a minimum 178" tow vehicle wheelbase to counteract lat... Read more
GRAND DESIGN
IMAGINE
(2020) — STEERING
Jun 2, 2026
Incident date: May 30, 2026
I am filing a formal safety complaint against Camping World for structural equipment overloading, unauthorized safety component manipulation, and willful public safety endangerment. On May 29, the dealer hitched a 37' long trailer to my half ton truck frame. This combination violates critical highway stability standards. A 37' trailer requires a minimum 178" tow vehicle wheelbase to counteract lat... Read more
GRAND DESIGN
IMAGINE
(2020) — SUSPENSION
Jun 2, 2026
Incident date: May 30, 2026
I am filing a formal safety complaint against Camping World for structural equipment overloading, unauthorized safety component manipulation, and willful public safety endangerment. On May 29, the dealer hitched a 37' long trailer to my half ton truck frame. This combination violates critical highway stability standards. A 37' trailer requires a minimum 178" tow vehicle wheelbase to counteract lat... Read more
Incident date: May 30, 2026
while traveling at highway speed on the interstate in Alabama, the panoramic roof glass on my 2025 Ram 1500 spontaneously shattered and expelled outward from the vehicle. There was no prior impact, road debris strike, or warning of any kind. No injuries occurred, but the sudden loud explosion of glass was an extreme distraction and created a serious safety hazard for myself, child in the back seat... Read more
Incident date: Mar 1, 2025
The contact owns a 2019 RAM 2500. The contact received notice of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving on several occasions at various speeds, a warning notification chiming noise went off. The contact stated that on some occasion while driving in inclement weather, the ABS system did not work as intended and the fr... Read more
Incident date: Mar 15, 2026
The contact owns a 2016 Ford F-150. The contact received a notification of NHTSA Campaign Number: 26V237000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle suddenly failed to accelerate or maintain velocity as intended while the accelerator pedal was depressed. The check engine warning light ... Read more
Incident date: Jun 2, 2025
The contact owns a 2025 Toyota Tundra. The contact stated that while towing a boat and driving in reverse the braking system had erroneously activated causing the vehicle to abruptly stop. During the failure the "brake" waring message had also displayed. The contact indicated that the failure was intermittent and had only occurred while towing the boat. The local dealer was notified of the problem... Read more
Incident date: May 29, 2026
My 2018 Honda Odyssey with just under 59,000 miles is showing the following warnings: - ACC - Adaptive Cruise Control Problem - Collision Mitigation System Problem - Auto High-Beam Problem - Road Departure Mitigation System Problem - Lane Keep Assist Problem. Using a code scanner, the ECU reports error U3000-49, which seems related to the Multi-Purpose Camera Unit used for all these functions. G... Read more
Incident date: May 29, 2026
My 2018 Honda Odyssey with just under 59,000 miles is showing the following warnings: - ACC - Adaptive Cruise Control Problem - Collision Mitigation System Problem - Auto High-Beam Problem - Road Departure Mitigation System Problem - Lane Keep Assist Problem. Using a code scanner, the ECU reports error U3000-49, which seems related to the Multi-Purpose Camera Unit used for all these functions. G... Read more
Incident date: May 29, 2026
My 2018 Honda Odyssey with just under 59,000 miles is showing the following warnings: - ACC - Adaptive Cruise Control Problem - Collision Mitigation System Problem - Auto High-Beam Problem - Road Departure Mitigation System Problem - Lane Keep Assist Problem. Using a code scanner, the ECU reports error U3000-49, which seems related to the Multi-Purpose Camera Unit used for all these functions. G... Read more
Incident date: Nov 1, 2025
My vehicle is unusable due to the 2 recalls, Hyundai has taken control of the vehicle. Recall 292 does not have a fix and the seat belt recall has a shortage of parts. I have been trying for months to get this corrected.
Incident date: Nov 1, 2025
My vehicle is unusable due to the 2 recalls, Hyundai has taken control of the vehicle. Recall 292 does not have a fix and the seat belt recall has a shortage of parts. I have been trying for months to get this corrected.
KIA
OPTIMA HYBRID
(2017) — UNKNOWN OR OTHER
Jun 2, 2026
Incident date: May 27, 2026
I believe the Hybrid Propulsion System in my kia optima hybrid should have been part of the recall. The vehicle is currently showing signs of the vehicle's Voltage Protection Device activating inadvertently, causing a sudden loss of power. Vehicle is currently with an authorized dealership being tested.
Incident date: Apr 5, 2026
While i was driving on the freeway one Sunday afternoon, the radio started making a static noise. It became very loud that i could barely hear the cars around. I tried to turn off the radio to no avail. I pulled over on the road side, turned off the vehicle and waited for a few minutes. When I started the car, the noise came back on even though the radio power was off. Since then about two month... Read more
Incident date: Mar 31, 2026
Engine light for car read codes PO 304 303 420 prior to sale of car per code read out taken when engine light went off shortly after my purchase. Not addressed prior to sale. Codes read and called to dealership. Car taken for service. Reported fuel smell, exceleration issues, short stallings. Same codes. Stated car was " fine." Drivable. Asked for brakes/ rotors to be checked. No documented brake... Read more
Incident date: Mar 31, 2026
Engine light for car read codes PO 304 303 420 prior to sale of car per code read out taken when engine light went off shortly after my purchase. Not addressed prior to sale. Codes read and called to dealership. Car taken for service. Reported fuel smell, exceleration issues, short stallings. Same codes. Stated car was " fine." Drivable. Asked for brakes/ rotors to be checked. No documented brake... Read more
NISSAN
ROGUE SPORT
(2018) — UNKNOWN OR OTHER
Jun 2, 2026
Incident date: Jun 30, 2025
While driving my 2018 Nissan Rogue Sport the car began to overheat when i slowed down or came to a stop. I brought it to my mechanic who informed me the radiator cooling fan failed and had to be replaced. I found out that many Nissan Rogue Sport models have had this issue. I think it is a saftey isse when you car overheats....
Incident date: Jan 6, 2026
One day, the bright headlamps stopped working. The light on the dashboard indicating that they are on still works but the lights themselves, do not turn on. Yes, it is available for inspection. There was and has been no warning. It has not been looked at by a dealer or anyone else.
Incident date: Jan 6, 2026
One day, the bright headlamps stopped working. The light on the dashboard indicating that they are on still works but the lights themselves, do not turn on. Yes, it is available for inspection. There was and has been no warning. It has not been looked at by a dealer or anyone else.