Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 43 of 44,303 (2,215,138 complaints)
Incident date: Jun 4, 2026
Kim drive over same bump on r
TOWBLAZER
KSR MOTORCYCLE TRAILER
(2025) — WHEELS:HUB
Jun 4, 2026
Incident date: Sep 1, 2025
The contact owns a 2025 Tow Blazer KSR Motorcycle Trailer. The contact stated that upon inspection it was discovered that the driver’s side wheel hub had leaked grease from the wheel bearings. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure, but no assistance was offered. The failure mileage was 3,000.
Incident date: May 26, 2025
I had an oil pressure light come on while driving and it was followed by the car shutting off and not starting back up. It was towed to a mechanic who told me the timing belt broke while driving and the car requires a new engine. The car was the towed to a ford dealer who confirmed his diagnosis. The car has the 1.0l ecoboost engine and manual transmission. I saw that there is an open investigatio... Read more
Incident date: Jun 2, 2026
I am writing to formally request reconsideration of Hyundai’s denial of assistance for the transmission failure in my 2021 Hyundai Palisade. I purchased this vehicle with the expectation that Hyundai vehicles are built to provide dependable transportation and that major components such as the transmission would last well beyond the current mileage and age of the vehicle. Unfortunately, I have e... Read more
Incident date: Jun 2, 2026
I am writing to formally request reconsideration of Hyundai’s denial of assistance for the transmission failure in my 2021 Hyundai Palisade. I purchased this vehicle with the expectation that Hyundai vehicles are built to provide dependable transportation and that major components such as the transmission would last well beyond the current mileage and age of the vehicle. Unfortunately, I have e... Read more
Incident date: Jun 2, 2026
I am writing to formally request reconsideration of Hyundai’s denial of assistance for the transmission failure in my 2021 Hyundai Palisade. I purchased this vehicle with the expectation that Hyundai vehicles are built to provide dependable transportation and that major components such as the transmission would last well beyond the current mileage and age of the vehicle. Unfortunately, I have e... Read more
Incident date: Sep 1, 2025
The contact owns a 2021 Kia K5. The contact stated that the driver-side turn signal became inoperable. The vehicle was shifting hard and/or not shifting at all. While driving at unknown speeds, the vehicle shut down. The turn signal and brake lights were illuminated. The contact stated there was a recall for NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The vehicle was taken to the loc... Read more
Incident date: Sep 1, 2025
The contact owns a 2021 Kia K5. The contact stated that the driver-side turn signal became inoperable. The vehicle was shifting hard and/or not shifting at all. While driving at unknown speeds, the vehicle shut down. The turn signal and brake lights were illuminated. The contact stated there was a recall for NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The vehicle was taken to the loc... Read more
Incident date: Sep 1, 2025
The contact owns a 2021 Kia K5. The contact stated that the driver-side turn signal became inoperable. The vehicle was shifting hard and/or not shifting at all. While driving at unknown speeds, the vehicle shut down. The turn signal and brake lights were illuminated. The contact stated there was a recall for NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The vehicle was taken to the loc... Read more
Incident date: Apr 18, 2026
The contact owns a 2024 BMW X3. The contact stated while driving 5 MPH, attempting to park the vehicle in the park the vehicle, while depressing the brake pedal the vehicle unintendedly accelerated independently causing the vehicle to drove over the curb and the contact mention due to the impact the rear passenger tire was damaged and before the brake pedal she could hear the vehicle began to dec... Read more
Incident date: Jan 19, 2024
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Mar 12, 2026
The front headlight leaks water which pools inside the led front headlight bezel causing the headlamp to blow/fail. This is a known GM issue and TSB's have been initiated. Concern was confirmed by the dealership who reported that the seal on the headlamp had failed causing the water leak and full replacement of the headlamp/headlight bezel needed to be replaced.
Incident date: May 30, 2026
The contact stated that while driving, the engine made clunking noise, sudden loss of power and the check engine light illuminated. The vehicle was taken to the dealer where it was diagnosed with a connecting rod bearing failure and engine replacement is necessary. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 180,000.
Incident date: Jun 1, 2026
Engine start/stop feature is not working properly and it nearly caused a few accidents. I am getting rid of this car and going to purchase a Toyota Sienna. Android Auto doesn't work either which is a known issue as well and it is a basic safety feature to keep driver's attention on the road and not on their phones.
Incident date: May 9, 2026
The shift-by-wire system failed while the vehicle was being parked. The vehicle would not shift out of Drive; repeated attempts to engage Park resulted in Neutral only, with a "PARK malfunction. Engage parking brake when parking vehicle." warning displayed in the instrument cluster. Because this vehicle requires Park to be engaged before it can be powered off, the vehicle also could not be turned ... Read more
Incident date: May 9, 2026
The shift-by-wire system failed while the vehicle was being parked. The vehicle would not shift out of Drive; repeated attempts to engage Park resulted in Neutral only, with a "PARK malfunction. Engage parking brake when parking vehicle." warning displayed in the instrument cluster. Because this vehicle requires Park to be engaged before it can be powered off, the vehicle also could not be turned ... Read more
Incident date: May 28, 2026
Transmission malfunction. This has appeared several times at highway speeds and low speeds. Driver to limp along in the slow lane to exit ramp and take back roads to get back to base. The current problem has been confirmed with error codes P0747. Check engine light comes on with a screen prompt “Reduced Acceleration Drive with Care”.
FORD
BRONCO SPORT
(2021) — FUEL/PROPULSION SYSTEM
Jun 4, 2026
Incident date: Jul 26, 2025
I have a running recall from 7/25 that states the fuel injectors can leak and should be replaced by Ford. This is the second attempt to fix the issue on the bronco sport engine. Ford says parts not available now for almost 12 months now.
Incident date: Jul 25, 2025
I purchased this vehicle at 0 miles in July 2025 from Honda Accord in Pensacola Florida. I reported in July 2025 that there was a noise and I was unhappy with the vehicle and would like to exchange the vehicle within the 30 days months later, the noise got louder, and I took it in to see what the problem was I was told there was no issue that this is the loud start noise when you first crank the c... Read more
Incident date: Jul 25, 2025
I purchased this vehicle at 0 miles in July 2025 from Honda Accord in Pensacola Florida. I reported in July 2025 that there was a noise and I was unhappy with the vehicle and would like to exchange the vehicle within the 30 days months later, the noise got louder, and I took it in to see what the problem was I was told there was no issue that this is the loud start noise when you first crank the c... Read more
Incident date: Apr 13, 2026
See attached document for complaint.
Incident date: May 17, 2026
The contact owns a 2022 Honda Passport . The vehicle auto start stop failed when at a traffic light. The vehicle was shut down and restarted and the vehicle was able to be driven again. In another occurrence, The vehicle stopped in the middle of the road at the stop light. After awhile, the vehicle was able to restart and drive without issues. The vehicle was taken to a dealer; however the veh... Read more
GRAND DESIGN
SOLITUDE
(2016) — STRUCTURE
Jun 4, 2026
Incident date: Jun 15, 2021
The contact owns a 2016 Grand Design Solitude Camper. The contact stated while while the camper was traveling, the side door independently unlatched and opened. In addition the contact stated while the camper was parked , the contact noticed that the midddle slider was detached about 10 inches. The camper was not diagnosed or repaired by an independent mechanic or dealer. The contact stated in the... Read more
Incident date: May 26, 2026
Hi, my name is [XXX], i bought used Hyndai Santafe sport 2017 from dealership in 2020. It had around 47,000 Miles on it, intitially it was running fine but after driving 2 years i discovered that engine is burning oil and after the oil change right after 1000 miles i had to add a quart of oil and it was like every two weeks. I had many srevices from dealership and other auto mechanic stores but it... Read more
Incident date: May 26, 2026
Hi, my name is [XXX], i bought used Hyndai Santafe sport 2017 from dealership in 2020. It had around 47,000 Miles on it, intitially it was running fine but after driving 2 years i discovered that engine is burning oil and after the oil change right after 1000 miles i had to add a quart of oil and it was like every two weeks. I had many srevices from dealership and other auto mechanic stores but it... Read more
Incident date: Jun 4, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made... Read more
FORD
BRONCO SPORT
(2022) — UNKNOWN OR OTHER
Jun 4, 2026
Incident date: Jul 16, 2025
A dangerous recall was announced almost a year ago and there is still no remedy for it. I've pasted the details below. Jul 16,2025 Manufacturer Recall Number25S76 NHTSA Recall Number25V467 Recall StatusRecall Incomplete, remedy not yet available Summary ON YOUR VEHICLE THERE IS A POSSIBILITY THAT A FUEL INJECTOR MAY CRACK, WHICH MAY RESULT IN FUEL ACCUMULATING ON THE TOP OF THE ENGINE. Safety Ri... Read more
Incident date: Jun 4, 2026
I was driving down a 35mph road, the car in front of me slowed down, I was about 2 car lengths behind it. No notice, no warning, my Odyssey SLAMMED on the brakes and brought me to an abrupt stop with no notice and no need. Everything in the van flew forward and in the floor. Luckily there was no one directly behind me. It gives me serious whiplash when this happens and it is uncalled for, the ... Read more
Incident date: Jun 4, 2026
I was driving down a 35mph road, the car in front of me slowed down, I was about 2 car lengths behind it. No notice, no warning, my Odyssey SLAMMED on the brakes and brought me to an abrupt stop with no notice and no need. Everything in the van flew forward and in the floor. Luckily there was no one directly behind me. It gives me serious whiplash when this happens and it is uncalled for, the ... Read more
TOYOTA
HIGHLANDER
(2011) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Jun 4, 2026
Incident date: Sep 14, 2025
Odometer Fraud. The contact purchased a 2011 Toyota Highlander. It was discovered that there was a mileage discrepancy. The vehicle was a private sale but contacted by a dealer. At the time of purchase, the vehicle mileage was 122,000, and at the time of registration, it was discovered that the mileage was 303,000.
TOYOTA
CAMRY HYBRID
(2026) — SEATS
Jun 4, 2026
Incident date: Apr 1, 2026
I am reporting an issue with the driver seat in my 2026 Toyota Camry Le purchased in January of 2026 The drivers seat exhibits abnormal movement, shifting, instability, and popping sensations in the seatback area during normal driving conditions such as stopping or getting in and out of car. It feels like the seat will fold in. The issue feels like looseness or movement of internal seat com... Read more
Incident date: Jun 4, 2026
Oil consumption engine ticking hesitate to change gears poor acceleration.
Incident date: Sep 1, 2025
The contact owns 2016 Ford Explorer. The contact recieved notice of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at unknowns speeds, she observed something hitting the vehicle. The vehicle was stopped and when she observed the vehicle the lower passenger windshield had a missing trim piece. The contact added on another occasion while parked and examining the... Read more
Incident date: Jun 2, 2026
The contact's daughter owns a 2017 Volvo XC90. The contact stated that while her son-in-law was driving at an undisclosed speed, the brake pedal was firmly depressed, but the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was towed to the dealer, who determined that the vacuum hose had detached and needed to be replaced. The vehicle was not repaired. The manufa... Read more
Incident date: May 14, 2026
Noticed that the coolant level kept going down with no apparent external leakage and was also getting a code for #2 Cylinder Mis-Fire, After adding a total 1 gallon antifreeze i made an appointment at the local Ford Dealer to see what is wrong. They Diagnosed the Issue to Coolant leaking in to Cylinder #2, there recommendation is to replace Long Block.
Incident date: Jun 3, 2026
I have a 2020 palisade limited with the self leveling shocks. I have about 78,000 miles on the car. I am on my second set of replacement of the rear shocks. Well, guess what? I’m starting to hear that clunking noise again. I love my palisade but quickly becoming tired of this issue. I relaced the shocks last summer (Aug 2025). So, just less than one year after the replacement the noise is back... Read more
Incident date: Jun 3, 2026
ABS light came on 6 months ago as well as ((!)) light. As soon as those lights came on, the brakes had an increased stopping distance and it became harder to get the car to come to a complete stop. I have seen a few Prius owners in my area also having the same problem with their Prius. For my car, the ABS light would come on, then turn off for 300 or so miles, then turn back on and stay on for a... Read more
Incident date: May 12, 2026
On Jan 1,2019 under KIA PI-1803 Recall I had a Knock Sensor Detection System(KSDS) installed on my 2013 KIA Sorento. My car broke down and was towed into the Kia Dealership and it indicated a P1326 fault active . It was reset and released to me on 05/12/2026 after conducting a BCT test saying it indicated PASS drove it off the lot went 5 miles, and it broke down, towed back in and they replaced t... Read more
Incident date: May 1, 2025
The contact owns a 2015 Ford Focus. The contact stated that while driving 30-70 MPH, the transmission was shuddering. No warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 18V169000 (Power Train). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approxima... Read more
Incident date: Jun 2, 2026
Vehicle (2019 Kona) is subject to Recall 203 (piston ring/bore defect). On XXX Puente Hills Hyundai refused the mandatory physcial inspection, instead attempting to charge $1,100 for 'leak repairs.' An independent inspection by Valvoline on XXX confirmed the engine is dry with no leaks, proving the dealer's claim was fraudulent. Following a recent ECU update, the vehicle triggered a P0420 code—... Read more
Incident date: Jun 2, 2026
Vehicle (2019 Kona) is subject to Recall 203 (piston ring/bore defect). On XXX Puente Hills Hyundai refused the mandatory physcial inspection, instead attempting to charge $1,100 for 'leak repairs.' An independent inspection by Valvoline on XXX confirmed the engine is dry with no leaks, proving the dealer's claim was fraudulent. Following a recent ECU update, the vehicle triggered a P0420 code—... Read more
Incident date: May 22, 2026
Front subframe on the right side prematurely rusts, causing the vehicle to loose steering and pull to the right.
Incident date: May 22, 2026
Front subframe on the right side prematurely rusts, causing the vehicle to loose steering and pull to the right.
Incident date: Apr 14, 2026
The contact owns a 2025 Kia Telluride. The contact stated that the windshield had significantly cracked without impact. The contact stated that the crack appeared to have started from underneath the seal at the bottom of the driver's side of the windshield. The vehicle was taken back to the dealer, where the contact was was informed that the vehicle could be repaired a a price lower than the insur... Read more
JEEP
GRAND CHEROKEE
(2025) — LANE DEPARTURE: ASSIST
Jun 4, 2026
Incident date: Jun 3, 2026
The jeep is towed behind our camper. When the camper truck turns, the wheels on the jeep stay straight and drag the jeep through the turn sideways. On a highway off ramp with a curve at higher speed the jeep wants to pull the camper off the edge. Lane assist is off but I was forced to pick something below. The issue is with the jeep steering not tracking behind the camper causing a hazardous co... Read more
JEEP
GRAND CHEROKEE
(2025) — STEERING
Jun 4, 2026
Incident date: Jun 3, 2026
The jeep is towed behind our camper. When the camper truck turns, the wheels on the jeep stay straight and drag the jeep through the turn sideways. On a highway off ramp with a curve at higher speed the jeep wants to pull the camper off the edge. Lane assist is off but I was forced to pick something below. The issue is with the jeep steering not tracking behind the camper causing a hazardous co... Read more
Incident date: Jun 3, 2026
Delayed response to gas pedal, stalling, delayed shifting. Stalling when suppose to accelerate. No response from transmission for a few seconds when accelerating.
MERCEDES-BENZ
EQB 300 4MATIC
(2023) — ENGINE
Jun 4, 2026
Incident date: Jun 4, 2026
I am reporting a significant safety concern regarding my 2023 Mercedes-Benz EQB. While my specific VIN has not been included in the current high-voltage battery fire risk recall (NHTSA Campaign 26V073000), my vehicle is a 2023 model that shares the identical high-voltage battery architecture, manufacturing window, and platform design as the approximately 12,000 EQB vehicles officially recalled due... Read more
MERCEDES-BENZ
EQB 300 4MATIC
(2023) — ELECTRICAL SYSTEM
Jun 4, 2026
Incident date: Jun 4, 2026
I am reporting a significant safety concern regarding my 2023 Mercedes-Benz EQB. While my specific VIN has not been included in the current high-voltage battery fire risk recall (NHTSA Campaign 26V073000), my vehicle is a 2023 model that shares the identical high-voltage battery architecture, manufacturing window, and platform design as the approximately 12,000 EQB vehicles officially recalled due... Read more