Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 194 of 44,908 (2,245,377 complaints)
Incident date: Aug 14, 2026
ABS module malfunction from known corrosion that all these vehicles have. Then they don’t make the part anymore.
TOYOTA
SIENNA HYBRID
(2025) - UNKNOWN OR OTHER
Aug 15, 2026
Incident date: Dec 31, 1969
The authorized Toyota dealership has declined warranty coverage for the air conditioning system. The unit exhibits intermittent cycling between warm and cold airflow on the highway. Although the control panel indicates a minimum temperature of 60°F, performance remains inconsistent; the temperature gauge reads 67°F.
Incident date: Mar 24, 2026
In addition, this car has a coolant issue
Incident date: Mar 24, 2026
In addition, this car has a coolant issue
Incident date: Mar 24, 2026
In addition, this car has a coolant issue
Incident date: Aug 6, 2026
I purchased a new 2026 Cadillac Escalade from AutoNation Cadillac West Palm Beach on July 27, 2026. At only approximately 375 miles, the vehicle developed serious engine/drivability problems and front/rear bumper alignment defects. The Escalade began shaking/stuttering, hesitating, experiencing inconsistent power, and making an abnormal knocking-type noise. The check-engine light illuminated. I t... Read more
Incident date: Aug 6, 2026
I purchased a new 2026 Cadillac Escalade from AutoNation Cadillac West Palm Beach on July 27, 2026. At only approximately 375 miles, the vehicle developed serious engine/drivability problems and front/rear bumper alignment defects. The Escalade began shaking/stuttering, hesitating, experiencing inconsistent power, and making an abnormal knocking-type noise. The check-engine light illuminated. I t... Read more
Incident date: Jul 30, 2026
This happened on my vehicle. Oil pump is supposed to last life of the vehicle per BMW. This left me stranded on the side of the road for hours and now is costing $9k to replace oil pump. My car has less than 100k miles. I'm reporting a safety issue with BMW vehicles equipped with the B58TU engine, primarily 2019-2021 models. These vehicles have an oil pump with an internal plastic component that ... Read more
Incident date: Jul 8, 2026
While driving my 2023 Nissan Rogue at approximately 65 mph, the vehicle suddenly lost power while in motion, creating a serious risk of a crash and placing my safety and the safety of other motorists at risk. There were no oil warning lights, malfunction indicator lights, or other warnings indicating an impending engine failure. After losing power, the vehicle would not restart and was completely ... Read more
Incident date: Aug 14, 2026
Seemingly at random whenever the truck goes over a bump at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3-6-2026 and it only has 155,000 miles on it... Read more
Incident date: Aug 14, 2026
Seemingly at random whenever the truck goes over a bump at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3-6-2026 and it only has 155,000 miles on it... Read more
GMC
HUMMER EV PICKUP
(2025) - ELECTRICAL SYSTEM
Aug 15, 2026
Incident date: Jul 4, 2026
While traveling with my wife and two toddlers over the July 4th holiday weekend, the 12 volt battery on my 2025 GMC Hummer EV failed completely at approximately 7,500 miles and five months of ownership. The vehicle would not accept a jump start and was disabled where it sat, stranding my family. AAA installed a replacement 12 volt battery roadside at a cost of $600. Following the battery replacem... Read more
CONTINENTAL
CROSSCONTACT RX CONTISEAL
(9999) - TIRES:SIDEWALL
Aug 15, 2026
Incident date: Aug 7, 2026
On Friday August 7th, I was driving my 2026 Cadillac OPTIQ Luxury AWD at approximately 25 mph near Byron road in Tracy. While crossing a railroad track under normal driving conditions, both passenger-side tires—the right-front and right-rear—suddenly lost air and sustained sidewall ruptures. I did not strike a pothole, curb, debris, or any other visible object, and no foreign object or tread p... Read more
CONTINENTAL
CROSSCONTACT RX CONTISEAL
(9999) - TIRES
Aug 15, 2026
Incident date: Aug 7, 2026
On Friday August 7th, I was driving my 2026 Cadillac OPTIQ Luxury AWD at approximately 25 mph near Byron road in Tracy. While crossing a railroad track under normal driving conditions, both passenger-side tires—the right-front and right-rear—suddenly lost air and sustained sidewall ruptures. I did not strike a pothole, curb, debris, or any other visible object, and no foreign object or tread p... Read more
Incident date: Aug 7, 2026
On Friday August 7th, I was driving my 2026 Cadillac OPTIQ Luxury AWD at approximately 25 mph near Byron road in Tracy. While crossing a railroad track under normal driving conditions, both passenger-side tires—the right-front and right-rear—suddenly lost air and sustained sidewall ruptures. I did not strike a pothole, curb, debris, or any other visible object, and no foreign object or tread p... Read more
Incident date: Aug 6, 2026
The transmission has experienced ongoing shifting problems, including extremely hard shifts at low speeds and difficulty shifting properly at higher/highway speeds. The hard shifting could cause the vehicle to jerk unexpectedly, and the difficulty shifting at higher speeds caused concern about the vehicle’s ability to accelerate and maintain predictable power while driving. Because of the ongoi... Read more
Incident date: May 11, 2026
Engine coolant in the oil. The engine needs to be replaced. The cost is greater than the value of the car.. it is a known defect that Ford knows about, but will not do anything to repair or replace the engine problem….
Incident date: Aug 15, 2026
At random any time the truck goes over a bump in the road at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3/6/2026 and the truck only has 155,000 Mi... Read more
Incident date: Aug 15, 2026
At random any time the truck goes over a bump in the road at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3/6/2026 and the truck only has 155,000 Mi... Read more
Incident date: Feb 5, 2025
The front-left CV joint/drive axle system malfunctioned. A loud repetitive clicking began during turns at approximately 1,050 miles. The vehicle and components are available for inspection.The condition creates safety concerns because the vehicle sometimes feels unstable while turning and the steering/drivability regularly feels abnormal. The tires have also developed uneven wear, raising concerns... Read more
Incident date: Feb 5, 2025
The front-left CV joint/drive axle system malfunctioned. A loud repetitive clicking began during turns at approximately 1,050 miles. The vehicle and components are available for inspection.The condition creates safety concerns because the vehicle sometimes feels unstable while turning and the steering/drivability regularly feels abnormal. The tires have also developed uneven wear, raising concerns... Read more
Incident date: Feb 5, 2025
The front-left CV joint/drive axle system malfunctioned. A loud repetitive clicking began during turns at approximately 1,050 miles. The vehicle and components are available for inspection.The condition creates safety concerns because the vehicle sometimes feels unstable while turning and the steering/drivability regularly feels abnormal. The tires have also developed uneven wear, raising concerns... Read more
Incident date: Jul 8, 2025
Sticky steering at center position" Notchy/Clicking feeling when turning past center point"。（"A noticeable catch and clicking noise when steering wheel passes through the center position"）。"This failure causes inconsistent steering effort and poses a potential safety risk, especially for high-mileage commercial drivers like Uber."
FORD
ESCAPE HYBRID
(2021) - ELECTRICAL SYSTEM
Aug 15, 2026
Incident date: Mar 15, 2026
The fuel door actuator malfunctioned, rendering the emergency release ineffective. This necessitated a replacement at 30,000 miles or four years from the manufacturing date. We believe that an inoperable fuel door presents a significant safety concern.
Incident date: Aug 14, 2026
This vehicle constantly pops up an alert to "consider taking a break" on the dash. It mutes everything else and causes a distraction. This vehicle was operated at normal highway driving conditions. THERE IS NO WAY TO DIABLE THIS. After looking online there is a reddit post from 2 years ago where this first came into effect and people have been complaining about it constantly. This is a genuine saf... Read more
Incident date: Aug 14, 2026
SUV shut down when I was driving with no warning. OBD reader Code P129F Fuel pump power control Module is bad GM has recall #N252516900 lists my year and make of my SUV but my VIN# is not included and GMC said that it will not covered because the vin is not on the list.
Incident date: Jun 20, 2026
On June 20, 2026, my 2021 Ford F-150 5.0L V8 suddenly lost engine power while I was driving on the freeway. The vehicle became disabled and had to be towed. The vehicle was towed to an authorized Ford dealership on June 23, 2026, where it remains. The dealership inspected the vehicle and confirmed that it is affected by Ford Recall 25S75 / NHTSA Recall 25V455 and advised that there is currently no... Read more
Incident date: Jun 1, 2026
The faulty panoramic sunroof is a known issue by Ford Motor Company. Yet they have done nothing to resolve it. The panoramic sunroof on the 2016 Ford F-150 is known to develop operational and structural problems, including sticking, binding, excessive wind noise, water leaks, and failure of the glass panels or sunroof mechanism to open and close properly. In some cases, the sunroof can become misa... Read more
Incident date: Aug 4, 2026
After about an hour of driving, the vehicle’s steering wheel required slightly more force to turn when changing direction of travel., almost like it was getting stuck. Once unstuck, the steering wheel would get easier to turn, causing overcorrections in direction of travel. The dealership was unable to recreate the issue, however I experienced the same problem today 8/14/26 after taking a longer... Read more
Incident date: Aug 10, 2026
Our van recently started flashing multiple warning lights every time we started it up. These include "Collision mitigation system problem", "auto high-beam problem", "road departure mitigation system problem", "lane keeping assist problem", "adaptive cruise control problem", and also alerts that there is an issue with our brakes. We took the van into our local Honda dealership and were told the A... Read more
Incident date: Aug 10, 2026
Our van recently started flashing multiple warning lights every time we started it up. These include "Collision mitigation system problem", "auto high-beam problem", "road departure mitigation system problem", "lane keeping assist problem", "adaptive cruise control problem", and also alerts that there is an issue with our brakes. We took the van into our local Honda dealership and were told the A... Read more
Incident date: Aug 10, 2026
Our van recently started flashing multiple warning lights every time we started it up. These include "Collision mitigation system problem", "auto high-beam problem", "road departure mitigation system problem", "lane keeping assist problem", "adaptive cruise control problem", and also alerts that there is an issue with our brakes. We took the van into our local Honda dealership and were told the A... Read more
Incident date: Aug 1, 2026
My 2022 Ford F-150 has experienced intermittent delayed starting, uneven idle, and hesitation during acceleration. At times, the engine sounds and feels as though it may shut off. I began noticing these symptoms several months ago, and the most recent occurrence was approximately August 2026. I do not recall seeing any warning lamps or warning messages when these symptoms occurred. The vehicle has... Read more
Incident date: Aug 1, 2026
My 2022 Ford F-150 has experienced intermittent delayed starting, uneven idle, and hesitation during acceleration. At times, the engine sounds and feels as though it may shut off. I began noticing these symptoms several months ago, and the most recent occurrence was approximately August 2026. I do not recall seeing any warning lamps or warning messages when these symptoms occurred. The vehicle has... Read more
Incident date: Aug 1, 2026
My 2022 Ford F-150 has experienced intermittent delayed starting, uneven idle, and hesitation during acceleration. At times, the engine sounds and feels as though it may shut off. I began noticing these symptoms several months ago, and the most recent occurrence was approximately August 2026. I do not recall seeing any warning lamps or warning messages when these symptoms occurred. The vehicle has... Read more
Incident date: Jul 1, 2026
When coming to a complete atop, the engine switches off (the idle stop function), which is ok, but when I release the brake the engine often fails to restart. I’ve replaced the battery but this appears to be a common problem. It’s been happening more now at the end of summer when it’s hot for some reason. I was told there is a similar investigation open: EA25004
Incident date: Jul 1, 2026
When coming to a complete atop, the engine switches off (the idle stop function), which is ok, but when I release the brake the engine often fails to restart. I’ve replaced the battery but this appears to be a common problem. It’s been happening more now at the end of summer when it’s hot for some reason. I was told there is a similar investigation open: EA25004
Incident date: Jul 1, 2026
When coming to a complete atop, the engine switches off (the idle stop function), which is ok, but when I release the brake the engine often fails to restart. I’ve replaced the battery but this appears to be a common problem. It’s been happening more now at the end of summer when it’s hot for some reason. I was told there is a similar investigation open: EA25004
Incident date: Aug 4, 2026
After slowly making a left into a parking space at Dunkin Donuts and trying to deploy my brakes, my car lunged forward spontaneously accelerating, jumped two curbs and hit a barrier and the window of the store. The impact of the crash wrecked my front end and the radiator was damaged and was laying on the ground. With this intense impact, the airbags did not deploy on impact. My insurance agency t... Read more
Crash
Incident date: Aug 4, 2026
After slowly making a left into a parking space at Dunkin Donuts and trying to deploy my brakes, my car lunged forward spontaneously accelerating, jumped two curbs and hit a barrier and the window of the store. The impact of the crash wrecked my front end and the radiator was damaged and was laying on the ground. With this intense impact, the airbags did not deploy on impact. My insurance agency t... Read more
Crash
Incident date: Aug 4, 2026
After slowly making a left into a parking space at Dunkin Donuts and trying to deploy my brakes, my car lunged forward spontaneously accelerating, jumped two curbs and hit a barrier and the window of the store. The impact of the crash wrecked my front end and the radiator was damaged and was laying on the ground. With this intense impact, the airbags did not deploy on impact. My insurance agency t... Read more
Crash
Incident date: Aug 9, 2026
The vehicle began shaking violently on the Florida Turnpike, and the factory-installed tire completely separated from the factory rim at highway speeds. This was a life-threatening equipment failure on a brand-new vehicle fully covered under Kia’s 5-year/60,000-mile bumper-to-bumper warranty. The vehicle is at the dealership awaiting repairs. The tire size is 205/60R16
Incident date: Aug 9, 2026
The vehicle began shaking violently on the Florida Turnpike, and the factory-installed tire completely separated from the factory rim at highway speeds. This was a life-threatening equipment failure on a brand-new vehicle fully covered under Kia’s 5-year/60,000-mile bumper-to-bumper warranty. The vehicle is at the dealership awaiting repairs. The tire size is 205/60R16
Incident date: Aug 9, 2026
The vehicle began shaking violently on the Florida Turnpike, and the factory-installed tire completely separated from the factory rim at highway speeds. This was a life-threatening equipment failure on a brand-new vehicle fully covered under Kia’s 5-year/60,000-mile bumper-to-bumper warranty. The vehicle is at the dealership awaiting repairs. The tire size is 205/60R16
Incident date: Jul 15, 2026
Description of the Defect:I am reporting a premature and dangerous failure of the electronic door lock actuators on my 2023 Toyota RAV4 Hybrid SE. The issue began with the driver’s door lock intermittently failing to respond to the key fob and the internal master switch. Shortly after, the rear passenger door developed the exact same failure. Both doors can now only be operated strictly by manua... Read more
Incident date: Jun 30, 2026
After 4 weeks of purchasing the car with only 500 miles, car's 12 volt battery drained, and car wouldn't turn on, had to have it towed to toyota dealer they had it for 3 weeks and couldn't figure out where parasitic drain was coming from, they replaced 12 volt battery kept car for few days and it wouldn't start again when it was at their dealership, they kept it another few days and charged th... Read more
Incident date: Jun 30, 2026
After 4 weeks of purchasing the car with only 500 miles, car's 12 volt battery drained, and car wouldn't turn on, had to have it towed to toyota dealer they had it for 3 weeks and couldn't figure out where parasitic drain was coming from, they replaced 12 volt battery kept car for few days and it wouldn't start again when it was at their dealership, they kept it another few days and charged th... Read more
Incident date: Sep 10, 2025
The vehicle DTC was 11A9, they said everything was checked and “fine”. The crash collision/malfunction light came on second day of owning brand new vehicle. 2sensors are bad and need replacement. Vehicle has 437 on it.
Incident date: Sep 10, 2025
The vehicle DTC was 11A9, they said everything was checked and “fine”. The crash collision/malfunction light came on second day of owning brand new vehicle. 2sensors are bad and need replacement. Vehicle has 437 on it.
Incident date: Sep 4, 2024
The head gasket is failing and causing the engine to overheat and misfire. Its a repeating issue I see online and have taken it to a certified Honda mechanic multiple times. The first diagnosis stated that the biggest issue was the fuel injections. Now this second diagnosis shows the head gasket. It poses a great danger especially in highways, as it causes the car to decelerate on its own and ratt... Read more