Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 183 of 44,908 (2,245,377 complaints)
Incident date: Aug 3, 2026
I am submitting this complaint regarding a serious safety defect involving my 2015 Chevrolet Colorado. While I was driving the vehicle, it suddenly lost power steering assist. The steering wheel immediately became extremely heavy and difficult to turn, requiring significantly more physical effort to control the vehicle. This sudden loss of steering assistance created a dangerous situation for me,... Read more
Incident date: Jul 29, 2026
The rain-sensing wiper system in my 2023 Lexus RX has been inoperative since I purchased the vehicle in May 2023 (current mileage: approximately 55,000 miles). The automatic wipers consistently fail to activate in response to rain, requiring manual operation while driving — a dangerous distraction that significantly reduces safety, especially during heavy rainfall when visibility is already comp... Read more
Incident date: Jul 22, 2026
2018 WITH 118,000 MILES. Had to get a full block engine replacement due to coolant intrusion into the cylinders. This was diagnosed and replaced at a Ford dealership.
Incident date: Jul 1, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.
Incident date: Jul 1, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.
GMC
SIERRA 1500
(2023) - STRUCTURE:BODY
Aug 17, 2026
Incident date: Aug 14, 2026
The upper grill chrome trim blew off at highway speed. The plastic brackets holding it in place sheared off. This was a known defect resulting in 70,000 recalled trucks for the prior year model (2022), but for some reason isn't covered for 2023. Same exact issue
Incident date: Jun 23, 2026
On our 2024 KIA Carnival, which my wife is the primary driver, the blind spot warning on the passenger side does not work all the time. Driver side is 100% okay. She drives on I40 and hwy111 to and from work daily, and when passing on the left, she looks for the red triangle to let her know it is clear to get back in the right lane. It only works about 50% of the time and the dealership has worked... Read more
GMC
SIERRA 1500
(2019) - ENGINE
Aug 17, 2026
Incident date: Jun 20, 2026
My 2019 GMC Sierra 1500 AT4 equipped with the 6.2L engine experienced an internal engine/lifter failure. The vehicle was inspected by an authorized GMC dealership. The dealership documented damaged lifters, including rough edges and visible signs of friction, and advised that the camshafts on these vehicles can also have issues. I was provided estimates for both a lifter repair and complete engine... Read more
Incident date: Aug 17, 2026
The contact owns a 2021 Newmar Bay Star RV built on a 2020 Ford F-53 Chassis. The contact stated that after parking the RV, there was an abnormal propane odor outside the vehicle coming from the storage tank. The contact stated that after turning the propane fuel regulator off, the odor was no longer present. The cause of the failure was not yet determined. The manufacturer was notified of the fai... Read more
Incident date: Aug 17, 2026
The contact owns a 2021 Newmar Bay Star RV built on a 2020 Ford F-53 Chassis. The contact stated that after parking the RV, there was an abnormal propane odor outside the vehicle coming from the storage tank. The contact stated that after turning the propane fuel regulator off, the odor was no longer present. The cause of the failure was not yet determined. The manufacturer was notified of the fai... Read more
Incident date: Aug 13, 2026
I always have the Forward Attention Warning turned off in Vehicle Settings. This past week, 8/13/2026, while on the freeway I was doing the speed limit which was 70 mph. I had the Cruise Control turned on as well as the Lane Assist. While briefly changing the map setting on the display and not looking forward I got the warning “Eyes on the road, Hands on the wheel”. I got that warning twice wi... Read more
Incident date: Aug 13, 2026
I always have the Forward Attention Warning turned off in Vehicle Settings. This past week, 8/13/2026, while on the freeway I was doing the speed limit which was 70 mph. I had the Cruise Control turned on as well as the Lane Assist. While briefly changing the map setting on the display and not looking forward I got the warning “Eyes on the road, Hands on the wheel”. I got that warning twice wi... Read more
Incident date: Aug 15, 2026
The contact owns a 2020 Jeep Wrangler. While the contact’s daughter was driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The vehicle was towed to an independent mechanic, where it was discovered that the coolant reservoir was empty and no leak was found. The coolant reservoir was refilled, and the vehicle operated normally. The dealer was not contacted. T... Read more
Incident date: Aug 7, 2026
My 10R80 transmission has failed at 79000 miles. This tranmission has been problematic during the life of this truck. Hard shifting, delayed shift, clutch flutter. Ford refused to honor my extended warranty that covers the power train beyond the 5/60000mile base warranty.
Incident date: Jul 17, 2026
The contact owns a 2026 Honda Pilot. The contact stated that while the vehicle was parked and placing a child inside the safety seat, the rear passenger’s side seat belt was loose, and the locking mechanism failed to perform normally and became inoperable. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer to be diagnosed; however... Read more
Incident date: Jul 31, 2026
The most recent recall on my vehicle has not been corrected by my local Ford dealer yet. The deadline was July 31, 2026 and it is now August 17, 2026.
Incident date: Jul 31, 2026
The most recent recall on my vehicle has not been corrected by my local Ford dealer yet. The deadline was July 31, 2026 and it is now August 17, 2026.
Incident date: Jun 19, 2026
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle unintendedly decelerated. The contact stated the failure reoccurred. The transmission failed to shift out of first gear, and the RPM was elevated. No warning lights w... Read more
Incident date: Aug 17, 2026
There is a piece missing on the back of one of my seatbelt buckle latches (back drivers side). It looks like the latch is splitting open. All of the sudden the back drivers side door is stuck closed/shut and often won’t open. I contacted Victory Nissan on Mechanicsville Turnpike at [XXX] and called Nissan customer service at [XXX] and spoke with Shavonke. They told me there was no recall on my ... Read more
Incident date: Aug 17, 2026
There is a piece missing on the back of one of my seatbelt buckle latches (back drivers side). It looks like the latch is splitting open. All of the sudden the back drivers side door is stuck closed/shut and often won’t open. I contacted Victory Nissan on Mechanicsville Turnpike at [XXX] and called Nissan customer service at [XXX] and spoke with Shavonke. They told me there was no recall on my ... Read more
Incident date: Jun 30, 2026
The contact owns a 2016 Ram ProMaster 2500. The contact stated that while driving approximately 12 MPH, the windshield wipers became inoperable. No warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the windshield wiper motor needed to be replaced; however, the vehicle was not repaired. The manufacturer was contacted, but no assistance was provi... Read more
VREDESTEIN
QUATRAC PRO+
(9999) - TIRES
Aug 17, 2026
Incident date: Jun 1, 2025
The contact owns a 2018 Honda Odyssey with Vredestein Tires, Tire Line: Quatrac Pro Plus, Tire Size: 235/60/R18, DOT Number: 023 45E427 1425. The contact stated that the side wall on the front passenger tire had begun to form bubbles. The tire distributor was notified of the failure, and the tire was replaced however shortly after having the new tire replaced with the front driver's side, and the ... Read more
Incident date: Jun 1, 2025
The contact owns a 2018 Honda Odyssey with Vredestein Tires, Tire Line: Quatrac Pro Plus, Tire Size: 235/60/R18, DOT Number: 023 45E427 1425. The contact stated that the side wall on the front passenger tire had begun to form bubbles. The tire distributor was notified of the failure, and the tire was replaced however shortly after having the new tire replaced with the front driver's side, and the ... Read more
Incident date: Jul 24, 2026
I was pulling into (my usual) handicapped parking space, at a slow speed. As I approached the curb my brakes did NOT respond to stop my car. Not only did my brakes not respond, the car actually sped up - going up the curb and hitting the handicapped sign pole. The pole broke and stopped my vehicle! I was afraid my (out of control) vehicle would keep going through a store front - it did not. Folks ... Read more
Crash
Incident date: Jul 24, 2026
I was pulling into (my usual) handicapped parking space, at a slow speed. As I approached the curb my brakes did NOT respond to stop my car. Not only did my brakes not respond, the car actually sped up - going up the curb and hitting the handicapped sign pole. The pole broke and stopped my vehicle! I was afraid my (out of control) vehicle would keep going through a store front - it did not. Folks ... Read more
Crash
Incident date: Jul 24, 2026
I was pulling into (my usual) handicapped parking space, at a slow speed. As I approached the curb my brakes did NOT respond to stop my car. Not only did my brakes not respond, the car actually sped up - going up the curb and hitting the handicapped sign pole. The pole broke and stopped my vehicle! I was afraid my (out of control) vehicle would keep going through a store front - it did not. Folks ... Read more
Crash
Incident date: Aug 17, 2026
The contact owns a 2024 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 26V0801000 (Fuel System, Gasoline, Engine and Engine Cooling); however, the part to do the recall repair was not yet available, even though the notification stated that the parts were available. The contact stated that the vehicle had experienced several issues, including the loss of motive power and ... Read more
Incident date: Aug 17, 2026
The contact owns a 2024 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 26V0801000 (Fuel System, Gasoline, Engine and Engine Cooling); however, the part to do the recall repair was not yet available, even though the notification stated that the parts were available. The contact stated that the vehicle had experienced several issues, including the loss of motive power and ... Read more
Incident date: Aug 16, 2026
The CRF1100 2020 DCT stalls when trying to take off form a complete stop. It happens most often at traffic lights and has already lead to dangerous situations with cars behind you expecting you to go but you stall. This bike is not supposed to stall and since it only happens on occasion (so far perhaps around 20 times), yesterday's ride it happened 3 times. It is hard to rely on the bike behaving ... Read more
Incident date: Jul 30, 2026
My truck is having transmission problem , hard shifting , going into neutral while driving, same problem with other 1080R transmission ford has on the recall list, I have had it in the shop before at Five Star Ford Stone Mtn Georgia, they said it was the battery, they put a new battery in it, same didnt fix the problem, now they are saying I need a new transmission , they know there is a problem w... Read more
Incident date: Aug 9, 2026
While driving on normal paved roads, a small vibration was heard from the rear of the vehicle. A person near the car when leaving the origin that morning heard a minor clicking sound at low speed from the rear of the vehicle. The vibration at that point seemed to be related to the rural mountain road that had some rutting. Continuing to drive, but onto better roads, the vibration became louder and... Read more
Incident date: Oct 13, 2025
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera failed to display an image. The dealer... Read more
Incident date: Aug 7, 2026
The contact owns a 2012 Hyundai Santa Fe. The contact stated that the underbody of the vehicle was rusted from living in an area where anti-icing agents were heavily used. The contact associated the failure with Hyundai Service Campaign 947. The dealer was contacted and stated that the vehicle was previously repaired under Hyundai Service Campaign 947 in 2017. The manufacturer was made aware of th... Read more
LAND ROVER
DEFENDER
(2021) - EXTERIOR LIGHTING
Aug 17, 2026
Incident date: Jun 8, 2026
Driver Side Daytime running lamp illumination failed at 45 thousand miles. There is no internal notification of the failure and it failed prematurely. Its outside of the JLR warranty and they are not supporting any repair nor is the dealer who wants to replace both lamps at the cost of $6,000.
Incident date: Aug 16, 2026
I am filing a safety complaint regarding my 2021 GMC Yukon. While driving on the highway during a long-distance trip from [XXX] to [XXX], my vehicle suddenly experienced a serious loss of power, drivability issues, and loss of propulsion. The vehicle began shaking violently, slowing down unexpectedly, and struggling to maintain speed while in active highway traffic at highway speeds. At the time... Read more
Incident date: Aug 16, 2026
I am filing a safety complaint regarding my 2021 GMC Yukon. While driving on the highway during a long-distance trip from [XXX] to [XXX], my vehicle suddenly experienced a serious loss of power, drivability issues, and loss of propulsion. The vehicle began shaking violently, slowing down unexpectedly, and struggling to maintain speed while in active highway traffic at highway speeds. At the time... Read more
Incident date: Aug 16, 2026
I am filing a safety complaint regarding my 2021 GMC Yukon. While driving on the highway during a long-distance trip from [XXX] to [XXX], my vehicle suddenly experienced a serious loss of power, drivability issues, and loss of propulsion. The vehicle began shaking violently, slowing down unexpectedly, and struggling to maintain speed while in active highway traffic at highway speeds. At the time... Read more
MERCEDES-BENZ
AMG GLC43
(2019) - SUSPENSION
Aug 17, 2026
Incident date: Aug 15, 2026
The suspension has malfunctioned on a car with only 89,000 miles. Upon starting the car, the vehicle says to please wait while it is rising. However, when I drive it, a red alert says to stop driving because it's too low to drive, and the car looks very low and lopsided. This is a safety concern when driving on the highway and around town. This appears to be an issue on other Mercedes models, suc... Read more
Incident date: Aug 1, 2026
Rearview camera not working. I received a recall notice and 2 days later my rear view camera stopped working, but for some reason my vehicle is not on the list to be repaired?
Incident date: Aug 3, 2026
The contact owns a 2018 BMW M4. The contact stated that while reversing, the rear-view camera became inoperable, preventing the contact from safely reversing the vehicle. The contact referenced NHTSA Campaign Number: 19V684000 (Back Over Prevention) as a possible cause for the failure; however, the VIN was not included in the recall repair. The dealer was notified of the failure. The vehicle was n... Read more
Incident date: Aug 7, 2026
The hybrid fan died after 23k miles of use and put the car into limp mode on the highway, the lane departure system frequently does not work, and the car has never come to close to the estimated MPG.
Incident date: Aug 7, 2026
The hybrid fan died after 23k miles of use and put the car into limp mode on the highway, the lane departure system frequently does not work, and the car has never come to close to the estimated MPG.
Incident date: Jun 17, 2026
The contact owns a 2020 Tesla Model 3. The contact stated that while driving at an undisclosed speed, the safety features independently deactivated. The contact purchased and replaced the battery. The vehicle was taken to the dealer, where it was diagnosed with ECU failure. The contact was informed that the ECU needed to be replaced. The vehicle was not repaired. The contact stated that an unknown... Read more
Incident date: Aug 15, 2026
My AC in my 2023 GV 70 stopped working. Apparently this is a known defect but I was never notified. Im currently in NC, 3 hours from my home in [XXX] where the heat index is 110 degrees. Now i have to drive home to get service without AC. I reached out to the dealer four times today including the service manager, service coordinator and Anthony the GM but no one has returned my call. I called Ge... Read more
Incident date: Jul 18, 2026
The car had a engine code of P171d my safety and others was put at risk because of the vehicle malfunction while not able to drive after the light turn green or keeping maintaining a searching speed. The engine code was confirm at the dealership while getting serviced. The engine light up here, two days before going to the dealership to get it serviced.
Incident date: Aug 7, 2026
I was driving on hwy when I had to do a hard stop because traffic stopped suddenly in front of my vehicle, no physical contact was made to any cars in front or back of me, suddenly dark smoke started coming from under the hood of car, The car started stalling in middle of the hwy I got out safely opened hood and seen engine area was on fire another person in a vehicle pulled over came out with a f... Read more
Fire
Incident date: Aug 7, 2026
I was driving on hwy when I had to do a hard stop because traffic stopped suddenly in front of my vehicle, no physical contact was made to any cars in front or back of me, suddenly dark smoke started coming from under the hood of car, The car started stalling in middle of the hwy I got out safely opened hood and seen engine area was on fire another person in a vehicle pulled over came out with a f... Read more
Fire
Incident date: Aug 7, 2026
I was driving on hwy when I had to do a hard stop because traffic stopped suddenly in front of my vehicle, no physical contact was made to any cars in front or back of me, suddenly dark smoke started coming from under the hood of car, The car started stalling in middle of the hwy I got out safely opened hood and seen engine area was on fire another person in a vehicle pulled over came out with a f... Read more
Fire
Incident date: Jul 23, 2026
The contact owns a 2016 Honda Pilot. The contact stated that upon starting the vehicle, there was an abnormal dinging sound coming from the vehicle, and the ignition control, stability control, power steering, and hill-start assist warning lights were illuminated. The warning lights initially turned on and off simultaneously but eventually remained illuminated. The local dealer was not contacted. ... Read more
Incident date: Aug 3, 2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, there was a loud grinding sound coming from the vehicle, and the message “4WD Unavailable - Service Required" was displayed. The sound became louder and more frequent over time. The vehicle was taken to a certified mechanic and was diagnosed with Power Transfer Unit failure. The contact was informed t... Read more