Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 184 of 44,908 (2,245,377 complaints)
Incident date: Feb 19, 2026
Acceleration lag: either bucking or temporary loss of motive power when attempting to pull into traffic has almost caused us to be hit several times. We had the problem almost immediately after purchase, but the lag was short and the Jeep would leap forward and back tires would squeal which caused the back tires to wear quickly compared to front. The bucking and loss of power while accelerating b... Read more
Incident date: Feb 19, 2026
Acceleration lag: either bucking or temporary loss of motive power when attempting to pull into traffic has almost caused us to be hit several times. We had the problem almost immediately after purchase, but the lag was short and the Jeep would leap forward and back tires would squeal which caused the back tires to wear quickly compared to front. The bucking and loss of power while accelerating b... Read more
Incident date: Aug 17, 2026
The contact owns a 2014 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the message "Caution - Pull Over Immediately - Turn off Engine and Wait to Restart Vehicle" was displayed on the instrument panel. The contact pulled over and followed the instructions, and the vehicle returned to normal operation. The contact could not pull over in time, and the steering wheel sei... Read more
Incident date: Sep 18, 2024
The contact owns a 2021 Honda Passport. The contact stated that while driving 45 MPH, the Forward Collision Avoidance activated, and the vehicle stopped. The contact stated that the braking was aggressive. The contact stated that the failure was persistent. The contact stated that the vehicle was the only form of transportation. The contact stated that the vehicle was unsafe to use while transport... Read more
Incident date: Aug 17, 2026
The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel was blank. The vehicle was taken to the dealer and was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was awaiting the repair. The manufacturer was notified of the failure and referenced NHTSA ... Read more
TOYOTA
HIGHLANDER
(2022) - SEATS
Aug 17, 2026
Incident date: Mar 5, 2026
Seat Back Recliner Assembly May Not Securely Lock Toyota opened this recall on March 5th. They have not provided a remedy within a timely manner and my car is not usable.
Incident date: Jun 1, 2025
The contact owns a 2017 Ram 3500. The contact stated that there were persistent failures with the ABS and traction control. While driving at various speeds, there was an audible chime coming from the vehicle, and the ABS and traction control warning lights illuminated on the instrument panel. Additionally, the cruise control feature was inoperable whenever the warning lights were illuminated. The ... Read more
Incident date: Aug 14, 2026
The contact owns a 2019 GMC Acadia. The contact stated that while driving at an undisclosed speed, the engine seized, with several unknown warning lights illuminated. Additionally, the battery low and steering assist warning lights were illuminated. The contact's minor children were occupants in the vehicle during the failure. The tow truck assistant arrived. The tow truck driver assisted with res... Read more
Incident date: Nov 27, 2024
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS and traction control warni... Read more
Incident date: Aug 15, 2026
The contact owns a 2023 Tesla Model Y. The contact stated that while the vehicle was in Self-Driving Mode and driving approximately 5-8 MPH, the vehicle suddenly turned towards the left into oncoming traffic. The contact immediately manually started steering the vehicle. The contact stated that there was an abnormal popping and snapping sound coming from the steering wheel. The vehicle eventually ... Read more
JEEP
GRAND CHEROKEE L
(2023) - SUSPENSION
Aug 17, 2026
Incident date: Jul 26, 2026
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was parked in the driveway, there was an abnormally loud metallic sound coming from the vehicle. Upon inspection, the contact discovered a spring sticking out of the middle of the rear end of the vehicle. The contact stated that there was a QR code attached to the coil spring with the part information. Upon fu... Read more
Incident date: Jun 22, 2026
The contact owns a 2024 Chrysler Dodge. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and was awaiting the parts for the repair. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of ... Read more
Incident date: Jul 11, 2026
The fueling system is/has failed. The car randomly stops accelerating while on the highway. Yes, it's available for inspections. The car has stopped accelerating while I was on I95, causing others to have slammed on breaks & swerved to avoid hitting me. Yes. Not yet. No, they only appeared after the failure cause the automatic functions to be disabled as well.
Incident date: Jun 16, 2026
On Monday XXX, I was on my way to the dealer for my first oil change. I was driving through a toll both, also under construction just outside [XXX], when the engine lost power without warning and just stopped. While scrambling to find a tow truck I finally got the vehicle started and limped it to the dealer, Patrick Cadillac in Schaumburg, IL,. Nearly a week later, a technician informed me that th... Read more
Incident date: Aug 16, 2026
- unintended acceleration problem (VCU malfunction?); happened 8/16/26 - safety at risk - yes; drove a little ways with brakes on; brakes started to smell like they were burning; then vehicle screen said to stop (with loud warning noises), which i did - tow truck took it to dealer; haven't heard yet from service staff - hopefully will be seen today at San Bruno Hyundai - no warning or... Read more
TOYOTA
HIGHLANDER
(2020) - SERVICE BRAKES, HYDRAULIC
Aug 17, 2026
Incident date: Aug 16, 2023
The contact owns a 2020 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the vehicle failed to stop, and the vehicle jerked abnormally. No warning lights were illuminated. The failure was a persistent failure. The vehicle was taken to the dealer. The contact was ... Read more
Incident date: Jul 17, 2026
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the vehicle, and while the accelerator pedal was depressed, the vehicle failed to accelerate as needed. No warning lights were illuminated. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 26... Read more
Incident date: Jul 31, 2026
1. Driver's door lock actuator failed. 2. Safety Hazard - the controls and key fob no longer lock or unlock the door, which could allow the door to be opened at any time during operation. 3. No, I have not taken it to confirm the door lock is not functioning. 4. No 5. The lock started to show signs of malfunction by not fully locking, then it stopped responding all together. This problem started ... Read more
Incident date: Aug 5, 2026
The contact owns a 2017 Toyota Corolla. The contact stated that while the vehicle was at an independent mechanic for brake service, the contact was informed that the transmission chain had fractured and needed to be replaced. The vehicle was towed to another independent mechanic for the transmission to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure an... Read more
Incident date: Jun 1, 2026
The contact owns a 2023 Toyota Tundra. The contact stated that upon starting the vehicle, the engine was idling rough; however, there was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V767000 (ENGINE AND ENGINE COOLING). The local dealer was contacted, but the vehicle was not diagnosed or repaired because the remedy for the recall was not yet available... Read more
Incident date: Aug 5, 2026
The vehicle intermittently fails to restart after the Auto Idle Stop system shuts the engine off at a traffic stop. When this occurs, the vehicle remains disabled until it is manually restarted. This has now happened repeatedly, including twice within one recent week. The vehicle was purchased new on November 27, 2024, and currently has approximately 27,500 miles. The repair history for this same... Read more
Incident date: Apr 28, 2026
The contact owns a 2017 Hyundai Elantra. The contact stated that while driving 50 MPH, there was an abnormal knocking sound coming from the engine. The contact pulled over to the right side of the road, turned off and restarted the vehicle, and the vehicle operated as intended. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic... Read more
Incident date: Nov 30, 2023
While accelerating, the 8-speed transmission sporadically hangs in 1st gear and will not change to 2nd. The motor revs to about 4000 rpm and will only travel at about 15 mph. This causes a safety hazard when attempting to enter fast moving traffic. After several attempts, the Dealer has said that they cannot duplicate this issue in their shop and has not made necessary warranty repairs to fix t... Read more
Incident date: Jul 10, 2026
Was getting out the car the door shut car door and side curtain on drivers side and drivers seats airbag deployed. My children were in the car no injuries during event. But, could have depending on when the airbags would have deployed if not then. Please inspect. Had manufacturer come inspect and was denied repair. No lamps or messaged reported. (Nothing was in the door way when door was shut)
Incident date: Aug 13, 2026
The contact owns a 2015 BMW 650I. The contact stated that while the vehicle was at a red light, the vehicle accelerated and then lost motive power. There was no warning prior to the failure; however, the engine light illuminated immediately after the vehicle stalled, and the contact was able to coast to safety. The vehicle was towed to a dealer, where it was diagnosed and determined that the engin... Read more
JEEP
GRAND CHEROKEE L
(2023) - SUSPENSION
Aug 17, 2026
Incident date: Aug 1, 2026
The contact owns a 2023 Jeep Grand Cherokee L. The contact was informed by his daughter that the rear passenger’s side of the vehicle was low, and the ride height of the vehicle was not normal. The contact inspected under the vehicle and discovered that the rear passenger’s side suspension coil spring had detached from the vehicle. The cause of the failure was not yet determined. The manufactu... Read more
Incident date: Aug 15, 2026
The contact owns a 2009 Subaru Outback. The contact stated that while driving at an undisclosed speed, the front headlights became inoperative. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed that the daytime running light module needed to be replaced. The dealer stated that the part needed to do the repair was discontinued. The vehicle was not repaire... Read more
Incident date: Aug 13, 2025
The contact's father owns a 2015 Ford Escape. While the owner was reversing, the message “No Signal” was displayed. In addition, the contact stated that the signal fluctuated. The vehicle was taken to the dealer, where it was diagnosed with rear-view camera failure. The contact was informed that parts were unavailable. The vehicle was not repaired. The contact received notification of NHTSA Ca... Read more
Incident date: Jan 31, 2026
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The contact associated the failure with NHTSA Campaign Number: 24V031000 (Structure). The dealer was contacted, and the driver’s side A-pillar trim was taped down to avoid becoming detached. However, the part to do the recall repair... Read more
Incident date: Aug 17, 2026
The contact owns a 2022 Ford Transit. The contact stated that while driving at various speeds, the instrument cluster went blank and the vehicle shut off, causing a loss of drive power. The vehicle was coasted to the side of the road and restarted. The failure reoccurred four times. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manu... Read more
Incident date: Aug 17, 2026
The contact owns a 2022 Ford Transit. The contact stated that while driving at various speeds, the instrument cluster went blank and the vehicle shut off, causing a loss of drive power. The vehicle was coasted to the side of the road and restarted. The failure reoccurred four times. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manu... Read more
Incident date: Aug 7, 2026
The contact owns a 2021 Audi Q3. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel seized. The " Steering Failure " message was displayed. The vehicle was driven to the shoulder of the road. The contact's two minor children were seated in the rear seat of the vehicle during the fail... Read more
Incident date: Jun 1, 2026
The contact owns a 2018 Toyota Prius. The contact stated that while having a routine oil change, the contact was made aware that there was no coolant in the coolant reservoir. No warning lights were illuminated. The contact was constantly adding coolant to the coolant reservoir; however, the following day the coolant reservoir was empty. The failure had occurred on several different occasions. The... Read more
GMC
SIERRA 1500
(2008) - SEAT BELTS
Aug 17, 2026
Incident date: Jun 15, 2026
The contact owns a 2008 GMC Sierra 1500. The contact stated that while driving 5 MPH with her husband and grandson inside the vehicle and entering the driveway at the residence, there was an abnormally loud explosion coming from inside the vehicle and the driver’s side seat belt tightened unexpectedly. The contact was able to park the vehicle. The contact sustained bruising to the chest. The con... Read more
3 injured
TOYOTA
RAV4 HYBRID
(2026) - AIR BAGS
Aug 17, 2026
Incident date: Aug 8, 2026
My wife and I were involved in a bad accident in [XXX] on XXX and the main point of impact was the front of the of the vehicle. A driver ran a red light and impacted with our suv. The front was taken off of the vehicle yet no airbags were deployed. The main fuse block is up front in the engine bay and it was damaged during the crash we were bruised up and hurting pretty badly after the crash, A sy... Read more
Crash
2 injured
CHEVROLET
SILVERADO 2500
(2022) - UNKNOWN OR OTHER
Aug 17, 2026
Incident date: Aug 3, 2026
My 2022 Chevrolet Silverado 2500HD does not bear the certification label required by 49 CFR Part 567. I bought it used from a franchised Chevrolet dealer in April 2024 and am the current owner. The date reported is the date I examined the vehicle and confirmed the label was absent. This is not an incident, and I do not know when or how the label came to be missing. I checked the driver-side hinge... Read more
Incident date: Jul 25, 2026
The contact owned a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The ABS, traction control, and several other unknown warning lights were occasionally illuminated. The ... Read more
Fire
Incident date: Aug 17, 2026
The contact owns a 2010 Nissan Cube. The contact received notification of NHTSA Campaign Number: 26V230000 (Air Bags). The vehicle was taken to the dealer, where the contact was informed that the parts were ordered. The contact stated that the parts had not been available for approximately 62 days. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Jun 1, 2026
The contact owns a 2016 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while parking the vehicle, the transmission slipped and failed to shift into park. Th... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) - STEERING
Aug 17, 2026
Incident date: Aug 8, 2025
The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted three times, and each time parts were not available. The manufacturer was m... Read more
Incident date: Aug 15, 2026
The contact owns a 2020 Acura MDX. The contact stated that while driving approximately 35 MPH, there was an abnormal knocking sound coming from the vehicle before the vehicle stalled. The vehicle failed to restart. The maintenance warning light was illuminated. The contact stated that the failure was associated with NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The vehicle was towe... Read more
Incident date: Aug 14, 2026
The contact owns a 2026 BMW R 1300 GS. The contact stated that while driving at an undisclosed speed, there was white smoke coming from the fuel tank area and above the frame of the motorcycle. The contact became aware that there was oil leaking onto the ground and oil spraying onto the motorcycle. No warning lights were illuminated. In addition, the contact's boot was covered in oil. The motorcyc... Read more
Incident date: Aug 1, 2026
I am submitting a formal vehicle safety complaint regarding a persistent and hazardous malfunction that has been present since the day I purchased my vehicle. Below are the required details: 1. Component or System Failure The issue appears to involve the drivetrain or transmission engagement system. From the moment I purchased the vehicle—when it had only 17 miles—the vehicle has consistentl... Read more
Incident date: Dec 13, 2025
In December 2025, my multi purpose camera failed on 2018 Honda Odyssey EXL seemingly out of nowhere. There was no accident or incident that would have caused this to fail. With the failure of this system, my collision mitigation braking system, lane keeping assistance, adaptive cruise control, road departure mitigation and auto-high beams no longer work until this camera is fixed. The dealer has c... Read more
Incident date: Dec 13, 2025
In December 2025, my multi purpose camera failed on 2018 Honda Odyssey EXL seemingly out of nowhere. There was no accident or incident that would have caused this to fail. With the failure of this system, my collision mitigation braking system, lane keeping assistance, adaptive cruise control, road departure mitigation and auto-high beams no longer work until this camera is fixed. The dealer has c... Read more
Incident date: Dec 13, 2025
In December 2025, my multi purpose camera failed on 2018 Honda Odyssey EXL seemingly out of nowhere. There was no accident or incident that would have caused this to fail. With the failure of this system, my collision mitigation braking system, lane keeping assistance, adaptive cruise control, road departure mitigation and auto-high beams no longer work until this camera is fixed. The dealer has c... Read more
Incident date: Aug 17, 2026
Trunk window randomly blew out it sounded like somebody shot a gun at the car it was that loud. Did not hit a bump or anything it just randomly happened while driving early in the morning. Glass shattered everywhere.
Incident date: Aug 8, 2026
The contact owns a 2016 Ford F-150. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 26V237000 (Power Train); but the failure occurred. The dealer was contacted and stated that there was no result on the diagnostic test associated with the transmission failure, and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was app... Read more
Incident date: Aug 16, 2026
Both the right (April 2024) and now left (Aug 2026) upper control arm bolt became loose. The left created damage. Now I routinely check the bolts and now on a check on the right it loosen naturally freely spinning by hand. Caught the right bolt early before damage and serious safety issue. Note this is a wide issue and NHTSA should issue a wider recall as Tesla argues about repairs and doesn’t ... Read more
Incident date: Aug 17, 2026
Odometer Fraud. The contact purchased a 2015 Ram 1500. The contact stated that after purchasing the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was purchased at the local independent dealer with an odometer reading of 141,356. Later, after obtaining a Carfax report, the mileage listed on the vehicle was 230,229.